Customer Service Salary in Federal Way, WA

What you'll do atDo you enjoy shopping?Online orderfillers and delivery associates get to do just that every day. Online orderfillers have the opportunity to shop for our customers and choose just the right apple, or select their favorite cereal. This position is extremely fast paced and is one that gets to spend time in all departments shopping for our customers and filling their online orders.Order fillers and delivery associates also get to dispense orders to our customers and engage them in conversation throughout the dispensing process. The pace can be intense, especially in the evenings, on weekends, and during a holiday season. There are times when you have to juggle shopping for our online customers while stopping to help our in store customers. At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com.The hourly wage range for this position is $17.00 to $26.00.*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual or quarterly performance incentives.Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Duties and Responsibilities Acknowledge and greet customers with a smileAnswer customer questionsHelp customers find the products they are looking forAssist fellow associates as needed throughout the storeKeep your area stocked, clean, and safe#storejobs About WalmartAt Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.All the benefits you need for you and your family Multiple health plan options, including vision & dental plans for you & dependents Financial benefits including 401(k), stock purchase plans, life insurance and more Associate discounts in-store and online Education assistance for Associate and dependents Parental Leave Pay during military service Paid Time off - to include vacation, sick, parental Short-term and long-term disability for when you can't work because of injury, illness, or childbirth Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.Frequently asked questions On average, how long does it take to fill out an application?On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time. Can I change my application after submitting?No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button. How do you protect my personal information?Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart. What are the recommended Internet Browsers for applying for open roles?Internet Explorer 8.0+Firefox 4.0+Safari 4.0+Chrome 12+

What you'll do atAre you looking for a job that offers more responsibility, more pay, and more opportunity? As an hourly supervisor, you are responsible for an entire area of the store. Associates in your area will look to you for leadership, direction, training, and support. You are accountable for merchandise availability, department standards, and financial performance of your area.But you're not in it alone. You'll have the full support of your fellow team leads, coaches, and store manager. Plus, we offer additional specialized training through local Walmart Academies to teach you everything from leadership skills to running your department.At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com.The hourly wage range for this position is $17.00 to $36.00.*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual or quarterly performance incentives.Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Duties and Responsibilities Ensure customer satisfaction by greeting and answering their questionsTour your area to ensure it meets our customer's expectationsWork hand-in-hand with team associates to get the job donePrepare and plan for upcoming events that will impact your areaAbility to communicate, take direction at all levels, and turn it into actionUse basic math skills to maintain accurate inventory levels#storejobs About WalmartAt Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.All the benefits you need for you and your family Multiple health plan options, including vision & dental plans for you & dependents Financial benefits including 401(k), stock purchase plans, life insurance and more Associate discounts in-store and online Education assistance for Associate and dependents Parental Leave Pay during military service Paid Time off - to include vacation, sick, parental Short-term and long-term disability for when you can't work because of injury, illness, or childbirth Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.Frequently asked questions On average, how long does it take to fill out an application?On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time. Can I change my application after submitting?No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button. How do you protect my personal information?Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart. What are the recommended Internet Browsers for applying for open roles?Internet Explorer 8.0+Firefox 4.0+Safari 4.0+Chrome 12+

Starting Wage: $18.25/hourA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:• Medical Insurance Coverage - for you and your family .• Vision, dental, life and disability insurance• Mental Health Resources• Best-in-Class Paid Time Off (PTO) - you will accrue up to 144 hours per year.• Supportive parental leave program that runs concurrently with Washington State's Paid Family and Medical Leave program. Our team members receive benefits up to Washington State's maximum threshold per week. Hilton will then "top this up" to the weekly ABBR (Annual Benefit Base Rate).• Go Hilton travel discount program: 100 nights of discounted travel per calendar year• Matching 401(k)• Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)• Career growth and development• Team Member Resource Groups• Recognition and rewards programs• Access to your pay when you need it through DailyPayOther Compensation • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Starting Wage: $18.25/hourA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:• Medical Insurance Coverage - for you and your family .• Vision, dental, life and disability insurance• Mental Health Resources• Best-in-Class Paid Time Off (PTO) - you will accrue up to 144 hours per year.• Supportive parental leave program that runs concurrently with Washington State's Paid Family and Medical Leave program. Our team members receive benefits up to Washington State's maximum threshold per week. Hilton will then "top this up" to the weekly ABBR (Annual Benefit Base Rate).• Go Hilton travel discount program: 100 nights of discounted travel per calendar year• Matching 401(k)• Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)• Career growth and development• Team Member Resource Groups• Recognition and rewards programs• Access to your pay when you need it through DailyPayOther Compensation • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Perform general product preparation, clean-up and stock work in the Meat department and provide customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998. Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska.As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Fred Meyer family!Minimum Willing to work weekends and holidays. Effective written and oral communication skills. Ability to read shelf tags, signs, and product labels. Must work with various cleaning solutions, safely use sharp tools, and operate certain equipment. Ability to work as part of a team in a fast-paced environment. Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers. Desired Meat work experience or similar experience in food preparation. Past work record reflects dependability and integrity. Knowledge of applicable laws and regulations related to employment practices, safety, and food handling Perform tasks such as cutting, grinding, slicing, preparing, processing, trimming, tenderizing, sealing, packaging, wrapping, bagging, pricing, prefabricating, dating, labeling, scaling, merchandising, selling, serving customers, and other functions in accordance with company policies. Keep department temperature logs accurately updated and maintained. Stock and display meat items safely and in accordance with company standards. Check product quality; make sure it is rotated properly and fresh. Keep sales areas, backrooms, coolers clean and well organized. Keep carts, tools, and supplies in their designated areas and well organized. Keep floors, clean, safe, and free from clutter. Provide good customer and associate relations. Communicate effectively with customers and fellow associates. Unload trucks, sort orders, and place in proper cooler location. Wash and sanitize equipment in accordance with company and health department policies and procedures. Make a friendly impression on customers. Wait on customers and counter promptly and cheerfully; greet customers and provide them with good quality foods. Increase store sales and profits in conjunction with retail operations and marketing programs. Be prompt, tactful, calm, courteous, and professional in all interactions. Adhere to company policies and procedures, particularly in the area of maintenance of a work environment free of unlawful harassment or discrimination. Must be able to perform the essential functions of this position with or without reasonable accommodation.

Plan, organize, train and direct Meat department associates; perform production and customer service functions; maximize store sales and profits. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998. Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska.As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Fred Meyer family!Minimum Willing to work weekends and holidays. Effective written and oral communication skills. Ability to make intelligent decisions quickly. Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers. Possess abilities and skills for effective production, merchandising, and customer services related to preparation and sale of products. Understanding of all key components of department operations. Knowledge of applicable laws and regulations related to employment practices, safety, and food handling. Desired Knowledge of applicable laws and regulations related to employment practices, safety, food handling. Meat work experience or similar experience in food preparation. Past work record reflects dependability and integrity. Develop maximum customer relations through friendliness and courtesy and implementation of all company policies. Be alert and assist in store security. Be perceptive and handle customer complaints. Keep department temperature logs accurately updated and maintained. Train and follow up with Meat department associates on temperature logs to guarantee accurately recorded temperatures. Perform and direct others in pricing and displaying of merchandise. Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise. Provide input on department budgets, goals and results. Train and develop all Meat department employees, insuring that proper emphasis on customer courtesy and productivity is developed and that the technical skills learned are properly utilized. Implement company programs and adhere to company policies and procedures, particularly in the area of maintenance of a work environment free of unlawful harassment or discrimination. Make recommendations regarding the hiring, firing, disciplining, demoting, transferring and evaluating of all meat department associates. Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner. Demonstrate aptitude to manage people and organize workloads. Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports. Must be able to perform the essential functions of this position with or without reasonable accommodation.

DESCRIPTIONWork Address: 1701 S Commons, Federal Way, WA, 98003 Pay Rate: $19.55 per hourAvailability Requirements:Part-time: Shift availability required 3 days per week, including Saturday and SundayShifts are between 4 a.m. and 12 a.m. and may be up to 8 hours long Job ResponsibilitiesAs an Amazon Fresh Grocery Associate, your primary responsibility is to deliver an extraordinary grocery shopping experience for our customers. We’re seeking individuals who have a passion for customer service, a desire to continuously learn, and are comfortable working in a fast-paced environment. Your daily tasks will vary based on store needs, but some of your responsibilities may include: Customer Engagement: Greet customers, engage in friendly conversations, and ask about their shopping needsProduct Knowledge: Offer customers product recommendations and provide information to help them make product-related decisionsCheckout Operations: Use cash register to ring up customer transactions and assist customers in self-service checkout lanesReturn Processing: Receive and process in-store and Amazon.com returnsFresh Food Preparation: Prepare fresh food items such as cold salads, pizzas, rotisserie chickens, and sandwichesStore Presentation: Stock shelves and produce, set up merchandise displays, and maintain a cleanly sales floorInventory Management: Unload product deliveries and organize stockroomOrder Fulfillment: Pick items to fulfill customer grocery orders for pickup and delivery BenefitsEligible employees have access to the following benefits on the first day of employment.Healthcare (medical, dental, vision, prescription drugs)Financial benefits including 401(k) and life insuranceWage paid weekly with access to receive up to 75% of your pay at any timePaid time off (PTO)Employee discountsEmployee Assistance Program and resources to support health & well-beingOn-the-job training and skills developmentTuition assistance to help you meet your educational goalsAccess to employee affinity groups including Asians at Amazon, Black Employee Network, Families at Amazon, Glamazon, Latinos at Amazon, Warriors at Amazon, Women at Amazon, and more. Visit hiring.amazon.com/why-amazon/benefits#/ to learn more about Amazon benefits and culture. RequirementsMust be at least 18 years of ageBASIC QUALIFICATIONSMust have a high school or equivalent diplomaPREFERRED QUALIFICATIONS1+ year of customer service experience Working ConditionsMust be able to lift up to 49 lbsMust be able to stand and/or walk for duration of shift (up to 8 hours) About Amazon FreshAmazon Fresh grocery stores are a one-stop shop where customers can find friendly service, great value, and ultimate convenience. We offer a wide selection of national brands, fresh foods, and high-quality produce, meat, and seafood at unbeatable prices. Our innovative in-store technology makes shopping more convenient by enabling customers to skip the checkout line and effortlessly navigate our aisles. Amazon is an Equal Opportunity EmployerAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/en/disability/us​. We encourage applications from candidates who are returning to the workforce, have military experience, are seniors, or do not have a college degree.Note: This job description provides a general summary of essential responsibilities for the position and is not an exhaustive list. Duties may differ based on business conditions, or departmental or geographic location. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $15.50 /hr in our lowest geographic market, up to $21.75 /hr in our highest geographic market. Pay is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience.

Join a 36-Year-Old Laboratory at the Forefront of Non-Invasive Testing in an Exciting Expansion Stage! ????????With a remarkable 36-year legacy in non-invasive testing, DiagnosTechs is recruiting for an exhilarating growth phase! We seek a motivated Director of Services to develop and coach our service departments to provide top shelf customer and client support. If you have a passion for building exceptional teams, proven effective communication skills, and a desire to make a difference, we'd like to work with you!About UsLocated in Federal Way, WA, we are a WSDOH-licensed, Joint Commission-accredited, and CLIA-certified laboratory that has catered to healthcare entities for 36 years. With over three decades of experience, our laboratory has pioneered non-invasive testing, revolutionizing how healthcare is delivered. Check us out at https://www.diagnostechs.com.The OpportunityAs we embark on this expansion journey, we seek talented individuals to join our team and be part of this pivotal milestone.The RoleAs the Director of Services, you will build and maintain the bridge between our groundbreaking testing services and our valued clients. Your exceptional communication skills and passion for customer support and satisfaction will ensure that clients receive the best care throughout their journey with us. If you have the innovative thinking and experience gained through working with companies known for their superior customer/client care, we want to work with you! This is an ideal opportunity to utilize your skills to develop departments that exemplify the true meaning of GREAT customer service!!!Client ServicesEssential Duties:Strategic Planning: Develop and implement strategies to optimize service operations aligned with company goals.Process Improvement: Identify and address inefficiencies to enhance efficiency, quality, and customer satisfaction.Performance Monitoring: Monitor KPIs to assess effectiveness and address issues.Team Leadership: Provide leadership, hiring, training, and performance management.Collaboration: Collaborate with other departments for seamless integration with business objectives.Risk Management: Identify and mitigate risks for continuity and quality service.Customer Relationship Management: Work with customer-facing teams to align operations with expectations.Continuous Improvement: Promote a culture of improvement through feedback and assessments.Additional Duties:Incentive Strategy: Develop and maintain a strategy to incentivize specialists for productivity.Goal Standardization: Standardize team goals and KPIs for coaching and forecasting.Training Oversight: Provide oversight on staff training for effective service.Reporting Systems: Revolutionize reporting systems for monitoring specialists and defining KPIs.Call Process Integration: Direct the development and integration of inbound and outbound call processes.Process Optimization: Review and revise shipping and receiving processes for efficiency.Staff Supervision: Supervise Customer Care, Shipping and Receiving, and Medical Support staff.Shipping and Receiving:Implementing cost-reduction/efficiency strategies in the shipping department.Supervising and managing the activities of the shipping department.Establish KPIs for staff utilizing metrics for coaching/analysis/forecasting.RequirementsBachelor of business management, business administration or a health/medical related discipline, or equivalent preferred.5+ years of successful team management experience.2 years of experience with strategies aimed at communicating with a target audience for the purpose of promoting a product or service.5+ years of customer/client service management experience utilizing creative and innovative ideas to maintain the customer relationship.Excellent communication abilities and interpersonal skills to help identify the needs of customers/clients and a solution in a way that meets or exceeds expectations.Proven ability to coach staff emphasizing achievement of KPIs and excellent customer/client service.Established skill in accessing processes to determine needed adjustments and provide training to staff regarding updated processes.Ability to deescalate situations with customers/clients, determine the root cause of the issue and provide assistance while maintaining the customer/client relationship.Proven ability to utilize mental reasoning or research to gain insight into or solve problems.Able to meet tight deadlines in a fast-paced work environment.An innovative mindset, continually seeking ways to improve and deliver the best to our clients.Why Work with Us?Be part of a legacy: Join a laboratory with a strong foundation and a proven track record of excellence.Pioneering work: Contribute to advancing non-invasive testing and its positive impact on healthcare.Collaborative culture: Work with a diverse team of experts who share a common goal and encourage each other to excel.Professional growth: As we expand, there will be ample career advancement and skill development opportunities.We offer a full benefit package, including medical, dental, vision, life insurance, 401(k) plan, with generous holiday and paid leave.To be considered for this role, please submit your resume with cover letter to [email protected]. Note: Work is performed on-site in Federal Way, WA. Relocation assistance is not provided for this position. We are an Equal Employment Opportunity ("EEO") EmployerIt has been and will continue to be a fundamental policy of DiagnosTechs not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Join a 36-Year-Old Laboratory at the Forefront of Non-Invasive Testing in an Exciting Expansion Stage! ????????With a remarkable 36-year legacy in non-invasive testing, DiagnosTechs is recruiting for an exhilarating growth phase! We seek a motivated Client & Technical Services Representative to provide top shelf customer and client support. If you have a passion for healthcare, exceptional communication/customer service skills, and a desire to make a difference, we'd like to work with you!About UsLocated in Federal Way, WA, we are a WSDOH-licensed, Joint Commission-accredited, and CLIA-certified laboratory that has catered to healthcare entities for 36 years. With over three decades of experience, our laboratory has pioneered non-invasive testing, revolutionizing how healthcare is delivered. Check us out at https://www.diagnostechs.com.The OpportunityAs we embark on this expansion journey, we seek talented individuals to join our team and be part of this pivotal milestone.The RoleAs a Client & Technical Services (CTS) Representative, you will be the bridge between our groundbreaking testing services and our valued clients. Your exceptional communication skills and passion for customer satisfaction will ensure that clients receive the best support throughout their journey with us. Work is performed on-site in a call center setting surrounded by other CTS reps. answering client and customers' questions and referring them to the necessary resources to solve their problems, as well as perform required payment/collection duties.RequirementsHigh School graduate or equivalentMinimum of 2 years customer service experience - call center experience preferredExpertise in providing high level customer service dealing with customer and client accountsStrong communication, both written and verbalGreat active listening skillsExceptional interpersonal and rapport building skillsA positive, patient and empathetic attitudeStrong time management and organizational skillsAdaptability and flexibilityComfortable working in fast-paced environmentsProven troubleshooting skillsComputer literacy and experience utilizing Office 365Phone skills, including familiarity with multi-line phone systemsAn innovative mindset, continually seeking ways to improve and deliver the best to our clients.Why Work with Us?Be part of a legacy: Join a laboratory with a strong foundation and a proven track record of excellence.Pioneering work: Contribute to advancing non-invasive testing and its positive impact on healthcare.Collaborative culture: Work with a diverse team of experts who share a common goal and encourage each other to excel.Professional growth: As we expand, there will be ample career advancement and skill development opportunities.We offer a full benefit package, including medical, dental, vision, life insurance, 401(k) plan, with generous holiday and paid leave.To be considered for this role, please submit your resume with cover letter to [email protected]. Note: Relocation assistance is not provided for this position.We are an Equal Employment Opportunity ("EEO") EmployerIt has been and will continue to be a fundamental policy of DiagnosTechs not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Position Summary: Fred Meyer Jewelers sales professionals are welcoming, friendly, understanding, caring, dynamic, driven, and creative individuals who believe what they are doing every day makes a difference in achieving the same, ideal customer experience. Sales professionals achieve personal sales targets by turning every one of our customers life's meaningful moments into a celebration worth remembering by offering a fine jewelry experience that is approachable, special and lasting. Our sales professionals engage customers in such a manner as to create a desire for and make our products as relevant, exciting and accessible to as many people as possible every day. We provide training on sales techniques, product knowledge, and skills to help you, our sales professionals, be successful and create a refreshing and uplifting shopping experience for our customers.Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.Based in Portland, Oregon, Fred Meyer Jewelers merged with The Kroger Company in 1998. Today, we're proudly serving Fred Meyer Jewelers customers in over 120 store locations throughout the United States.Because Fred Meyer Jewelers is one of the largest and fastest growing jewelers in America, your career path, which can take you where you want to go. Whether your interest is to be a Sales Professional in the Northeast, a Store Manager in the Midwest or a Regional Supervisor in the Sun Belt ... chances are Fred Meyer Jewelers is there with exciting career opportunities for you.Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Fred Meyer Jewelers family! Desired Previous Job Experience: Sales, retail and/or jewelry experience Minimum Position Qualifications/Education: High school diploma or general education degree (GED) Commitment to excellence, desire to grow and ability to provide refreshing shopping experience Goal oriented and sales driven and passion to succeed Minimum 18 years of age Ability to pass drug test Maintain confidentiality Accuracy/attention to detail Essential Job Functions: Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service Achieve personal targets that drive sales (e.g., credit applications and protection plan attachment rates) Promote Diamond Parties and special events with every customer Work with teammates towards store goals, creating a positive working atmosphere, and supporting each other to combine individual strengths to enhance team performance Foster life-long emotional connections with customers by clienteling Provide product knowledge, features and benefits to all customers when presenting merchandise Advise customers on quality, cuts, and/or value of jewelry and gems and assist in selecting mountings and/or settings for gems Attend required monthly meetings Operate point of sale (POS) and take payment or obtain credit authorization Inspect and clean customers' jewelry Provide estimates for jewelry and watch repairs Perform watch battery replacements and watch band adjustments Follow receiving and processing procedures Display merchandise and promotional materials in accordance with corporate merchandising plans Perform business opening and closing procedures as outlined in Policy and Procedures Guide Perform basic housekeeping, such as vacuuming carpet, cleaning display surfaces, cleaning merchandise, and washing windows Maintain safety and security of location by following all Loss Prevention and Security policy and procedures Participate in the inventory process Complete case counts Maintain flexibility to work any shift, including weekends, holidays and overtime Must be able to perform the essential functions of this position with or without reasonable accommodation