Engineering/Architecture Salary in Exeter, NH

Business ArchitectUS-MA-BostonJob ID: 2024-6711Type: Regular Full-Time# of Openings: 1Category: SLSENGCarousel Industries, BostonOverviewNWN Carousel is the leading Cloud Communications Service Provider (CCSP) focused on transforming the customer and workspace experience for commercial, enterprise, and public sector organizations. We deliver hybrid work experiences for millions of users across North America’s 7,000 leading organizations. Our integrated devices, communications apps, AI-enabled contact centers, networking, security, and analytics allow our customers to learn, discover, work, and connect from anywhere - all delivered as a cloud service that’s simple to use and manage. To learn more about our solutions please visit www.nwncarousel.comResponsibilitiesRole Overview The Business Architect role is responsible for complete technical ownership of the sale during customer and partner pre-sales activities. This is a strategic role focusing on a blended mix of technical and business-related initiatives.Scope of Role Responsibilities Essential, key job responsibilities for this role include, but are not limited to:Sales Execution: Successfully plans and executes sales activities within the sales process. Total ownership of the technical sale during customer and partner pre-sales activities. Leads sales and partners in scoping NWN Offerings to meet customer requirements.Analyzes client business needs and recommend appropriate business solution/strategy.Participates in the planning and design process by assessing current state and desired outcome.Identifies, provides leadership to, and coordinates technical solution development activities in pursuit of formal proposal development.Identifies and engages Subject Matter Experts for discreet service offerings identified in the technical solution.Monitors the engagement process and obtains additional resources as needed.Sets up and executes evaluation activities that prove NWN Offerings. Identifies and develops technical champions; neutralizes challengers within the account.Ensures complete handshake to customer success organization.Ability to create/modify Bill of Materials, Scope of Work documentsTechnical Knowledge:Demonstrates significant expertise in NWN's Core Offerings.Technical expertise in (2) primary offeringsHigh-level expertise in (3) additional offers (progressive training and learning required)Masters Command of the Message and Sale principles.Conduct sales presentations to convey the value of NWN solutions.Builds impactful pilot/POCs that prove impact on customer business/requirements.Comprehensive product, competitive, industry and functionality knowledge.Continues education of self and others; facilitates knowledge transfer across the organization.Client and partner engagement:Provides technical expertise through sales presentation product demonstration of NWN offerings.Maximizes results by anticipating and neutralizing obstacles/objections within an account.Adds value to customer by staying up-to-date on market trends and articulating tangible benefits across customer audiences.Excites and commits prospects with persuasive demos, meetings, and presentations (formal/informal).Actively engages and influences partner community.Provides long term strategy sustaining technical account management.Foundational Attributes:Works effectively as a team member, leads the organization and effectively orchestrates internal and external resources.Actively collaborates with and provides feedback to the Offerings Management team and Subject Matter Experts resources within the presales team.Effectively communicates with all critical resources throughout the sales process.Drives accountability of self and all team members to ensure execution of action items.Humility to learn, master and follow NWN processes.Creativity in framing a deal and positioning NWN Offerings to meet the client's business objectives.Passionate business problem solver for customers. Additional job responsibilities include, but are not limited to:Possess solid business acumen skills: Strategic Thinking & Problem Solving, Communication Effectiveness & Influence, Financial Literacy, Analytical Skills, Risk/Exposure Evaluation, Critical Thinking, etc. Position requires on-going self-study to continuously improve skills relative to strategic technology direction and service offerings.Recurring report requirements may include but are not limited to: time sheets, expense reports, billable time sheets, task completion documentationOther responsibilities as assigned.QualificationsRole Qualifications and RequirementsThe following are minimum qualifications and requirements required for this role:Bachelor’s degree in Computer Science, Information Systems or related experience.4-6 years of experience in a technical leadership role on small to medium size projects in the areas of integration or support services.5+ Years Minimum hands-on experience designing complex communications systems.Various industry certification completion (i.e: CCNP, CCDP, or equivalent required, EMC, VMWare, Citrix, NetApp, or HPe written Certification (i.e. EMC Proven Professional, VSTP). Defined area of Specialization supported by certification or equivalent experience (i.e. Route Switch, VoIP, Unified Communications, Contact Center, Wireless, Server, Storage, Virtualization, Backup and Recovery, VDI).Knowledge of IP Communications, Networking, Security, End User Computing, Virtualization and Data Center Industry and Solutions.Involvement in Industry Councils, User Groups, as appropriate.Experience with structured project management methodologies.Experience working with solution design, job costing and quality planning.Experience developing/writing technical sales documents.Experience working in a project/team environment.Must possess excellent time management skills.Must possess good organizational skills.Must possess excellent client/customer interface skills.Must possess working knowledge of Visio.Ability to develop/ deliver management presentations.Proficient in MS-Office (Word, Excel, PowerPoint).Able to architect and design detailed configurations for complex Communications Systems.Able to assess and monitor a complex network to ensure service is provided as designed.Excellent relationship skills.Excellent verbal written communication skills are required.Excellent high-level problem solving skills. NWN Carousel is an Equal Opportunity Employer: NWN Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.Equal Opportunity Employer, including disability/protected veteransPI243027311

Consultant Engineer - DatacenterUS--Job ID: 2024-6707Type: Regular Full-Time# of Openings: 1Category: OPERATIONSRemote - United StatesOverviewNWN Carousel is the leading Cloud Communications Service Provider (CCSP) focused on transforming the customer and workspace experience for commercial, enterprise, and public sector organizations. We deliver hybrid work experiences for millions of users across North America’s 7,000 leading organizations. Our integrated devices, communications apps, AI-enabled contact centers, networking, security, and analytics allow our customers to learn, discover, work, and connect from anywhere - all delivered as a cloud service that’s simple to use and manage. To learn more about our solutions please visit www.nwncarousel.comResponsibilitiesRole Overview The Consultant role is a subject matter expert responsible for the configuring, installing, troubleshooting, and repairing offerings technical solutions for our customers.Scope of Role Responsibilities Essential, key job responsibilities for this role include, but are not limited to:Assistance in configuring, installing, troubleshooting, and repairing offerings technical solutions for our customers.Responsible for work assignments from Project Managers and/or technical leadersWork with and develop expertise in many enterprise data infrastructure products from one or more of the following vendors: Aruba, Avaya, Five9, Cisco, HP, Microsoft, NetApp, Palo Alto, VMware, and EMC. Consistent, accurate and timely tracking of client work, service calls, and related documentation including daily timesheets.Meeting the billable/chargeable targets set by the company. Billable and chargeable time should consist of assessments, planning, design, configuration, installation, and support of the solutions offered by the practice. Attending seminars as requested by the Professional Services Management Team.Travel: To Customer sites as needed. Access to a vehicle is required. Additional job responsibilities include, but are not limited to:Interact with clients to resolve any issues before, during, or after service engagements.Schedule on-site visits, when necessary, in accordance with the customer contract.Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.Datacenter maintenance; racking/cabling new equipment. After hours/weekend trouble escalations and scheduled work when needed. Provide continued input to management regarding new ideas and concepts to improve overall quality of service to our clients and partners.Acquire technical certifications per training plan.Support presales with solution scoping Offering development, validating new solutions and creating technical runbooksMentoring junior technical resources Other responsibilities as assigned.QualificationsRole Qualifications and RequirementsThe following are minimum qualifications and requirements required for this role:7+ years of experience that is directly related to the duties and responsibilities specified.Datacenter experience with the following vendors: Cisco, VMWare, NetApp, Microsoft, Veeam, HP, Dell/EMCArchitect experience with the ability to collect and develop business and technical requirements.Highly flexible, self-directed and with ability to adapt in a rapidly changing environment.Demonstrated verbal and written communication skills and the ability to multitask are essential.Comfortable, poised, and affable with customers from end users to senior level executives.Candidates must have strong interpersonal as well as analytical troubleshooting skills.Ability to travel to client premises daily. Ability to work evenings and weekends as required during client cutovers. Must be able to effectively work in a team environment.Organizational skills and multitasking are required for independent work.Excellent verbal and written communication skills.Must have reliable transportation.Must supply reliable cell phone.Cross vendor backup, disaster recovery, business continuity, design & implementationMicrosoft Exchange on-prem/O365 cloudCapable of performing complex implementations, migrations & consolidationsThe following qualifications are ideal, but not required:Cloud platforms AWS, Azure/Entra, GCPBachelor’s degree preferred.At least one major vendor certification (Microsoft MCSE, MCITP, CCDA, CCNP, CCIE, CCNA, VCP, Citrix CCEA, etc.). NWN Carousel is an Equal Opportunity Employer: NWN Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law. #LI-RemoteEqual Opportunity Employer, including disability/protected veteransPI241706597

Senior Director of Project ManagementUS--Job ID: 2024-6788Type: Regular Full-Time# of Openings: 1Category: CUSTOMER SUCCESSRemote - United StatesOverviewNWN Carousel is the leading Cloud Communications Service Provider (CCSP) focused on transforming the customer and workspace experience for commercial, enterprise, and public sector organizations. We deliver hybrid work experiences for millions of users across North America’s 7,000 leading organizations. Our integrated devices, communications apps, AI-enabled contact centers, networking, security, and analytics allow our customers to learn, discover, work, and connect from anywhere - all delivered as a cloud service that’s simple to use and manage. To learn more about our solutions please visit www.nwncarousel.comResponsibilitiesRole Overview The Sr. Director of Project Management is responsible for oversight of a team of Project Managers who operate on a day-to-day basis to achieve PMO and Corporate goals and objectives.Your role will involve developing and implementing project methodologies, establishing best practices, and ensuring alignment of projects with organizational goals. Additionally, you will provide strategic direction, mentorship, and support to project managers and teams to ensure successful project delivery.Scope of Role Responsibilities Essential, key job responsibilities for this role include, but are not limited to: Leadership: Provide strategic leadership to the Customer Experience Project Team, setting visionary direction, and fostering a culture of excellence in project management.Strategy Development: Collaborate with leadership within the Project Management Office, to develop and implement project management strategies aligned with the organization's objectives and priorities.Methodology Development: Implement project management methodologies, frameworks, and processes to streamline execution and accelerate revenue.Governance: Establish governance structures, standards, and performance metrics to ensure compliance, accountability, and transparency across all projects.Resource Management: Oversee project resource allocation, including staffing, budgeting, and vendor management, to ensure optimal utilization and cost-effectiveness.Risk Management: Identify, assess, and mitigate project risks, developing contingency plans and ensuring proactive risk management practices are in place.Stakeholder Management: Foster strong relationships with key stakeholders, including executives, clients, and project sponsors, to ensure alignment, manage expectations, and facilitate communication.Performance Monitoring: Monitor project performance against established baseline targets for revenue, cost, margin, schedule, and quality, providing regular reporting and insights to senior leadership to support decision-making.Continuous Improvement: Drive continuous improvement initiatives within the Customer Experience team, leveraging feedback, lessons learned, and industry best practices to enhance project management capabilities and outcomes.Develop and report on KPIs for all team metrics and goals (Portfolio success: Budget, Schedule, Customer Satisfaction, Project Management Service Revenue per individual, Team Contribution Margin, Mid-month & End-of-month Invoicing/Forecasting Accuracy). Additional job responsibilities include, but are not limited to:Understand and articulate all NWN Carousel service offerings and capabilities.Training of staff and cross-functional teamsProcess development and reportingPromote a confident and professional environment driving a strong and positive corporate culture. Other responsibilities as assigned.QualificationsRole Qualifications and RequirementsThe following are minimum qualifications and requirements required for this role:Bachelor’s Degree or equivalent work experience. 10 years of experience with IT project management experience, including full HR responsibilities. 10 years of experience developing project plans including a project plan that includes the charter, scope, project management approach, management plans, statement of work, cost estimates, schedule.PMP certification preferred.Expert knowledge of project management, business, and technical requirements.Advanced experience in developing methodologies and best practices.Ability to analyze RFP responses and provide scoping input on timeline and budget.Host/Lead Executive Leadership Steering Committee meetings across multiple business units.Exceptional client facing communications and presentation skills.Demonstrated leadership ability with strong sense of ownership.Demonstrated ability to manage multiple competing priorities.Excellent problem solving and negotiation skills. NWN Carousel is an Equal Opportunity Employer: NWN Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.Equal Opportunity Employer, including disability/protected veteransPI241780421