Service Delivery Driver Salary in Detroit, MI

Responsible for retention activities for BCBSM and/or BCN customers generally with 50 to 99 contracts in a group within an assigned geographic area working in close coordination with Client Engagement Manager and Client Operations Managers overseeing the agent relationship(s) associated with those accounts. Retention activities include planning, strategizing, benefit consulting and administration to increase membership as well as required resell activities. Responsibility may include enrolled and prospective customers. Working in concert with the Sales Manager to propose specific retention strategy that is aligned with the overarching strategy for that agency relationship, by understanding the decision-making process and gaining trust and respect from key agent decision makers. Provide the agent/customer with information related to alternate methods of health care delivery (e.g., HMO, POS, PPO). May include financial alternatives such as funding options. Use established resell process to coordinate customer acceptance of renewals, open enrollment activities and the acquisition of information for the completion of necessary reporting. Explore possible jeopardy situations and develop and implement sales strategies to retain the group working in concert with the Client Engagement Manager. Identify complex servicing problems, refer through appropriate internal channels and assure resolution of the problems. Coordinate and assist in the education and training of group contact personnel. Complete and forward all sales plans and/or reports as required. Responsible for involvement in community relations activities to support corporate, sales and marketing images. Secure necessary data for the development of rates for proposed programs. Develop presentations of proposed programs in order to meet customer needs and close the sale. Coordinate the successful implementation of new business enrollment with the sales office. QUALIFICATIONS Bachelor's Degree in Business Administration, Marketing or related field preferred. Three (3) years of concept sales or face-to-face service experience. Valid Michigan Accident and Health Insurance License. Valid and unrestricted driver's license is required. Excellent analytical, presentation, problem resolution, sales, verbal and written communication skills. Well-developed forecasting, organizing, planning and scheduling skills. Proficient in current industry standard PC applications and systems. High degree of technical knowledge of all benefits, billing, competitive programs, distribution systems, methods, policies, procedures, rating, regulations, selling process and underwriting as it relates to sales and marketing. Thorough knowledge of alternative benefit delivery programs, corporate philosophy, medical economics, trust fund and union structures. Other related skills and/or abilities may be required to perform this job. Department Information The ideal candidate will possess their Health and Life License and have experience in the Small Group ACA market, understand commercial insurance fundamentals, and be a customer-centric individual comfortable with both virtual and in-person interactions. This role will be primarily responsible for developing and maintaining relationships with agencies and clients in the Small Group (< 50 enrolled) commercial market responsible for retaining and increasing sales by focusing on managing and growing their dedicated account portfolio.

Job Description Summary Acts as client advocate and point person for Managed Services clients consuming multiple service lines. Establishes strong relationships with key client decision makers to understand client culture and requirements. Maps those facets to Logicalis offerings to ensure a win win partnership is created delivering lasting client value and Logicalis profitability. Responsible for all aspects of service level performance and billing along with delivery of continuous improvement. Essential Duties and Responsibilities Collaborates with key client staff to understand vision, requirements and needs. Collaborates with Logicalis support team, Solution Architects, Account Executives and internal Managed Services staff, to shape and drive client deliverables. Manages scope of contract delivery to contractual Service Level Agreement (SLAs) performance and communicate any failures. Leads and manages Business Review Program in accordance of the governance model on behalf of client. Manages Change Review process for clients ensuring client satisfaction and contractual integrity is maintained. Drive strategic value in business reviews to drive growth, expansion and adoptance. Enables service delivery by owning Service-Now documentation. Exceed client expectations and drive the voice of the customer within Logicalis and collaborate across service teams driving up customer experience and success. Coordinates major client work efforts with appropriate Logicalis staff. Leads effort for new client integrations and existing clients' new service and/or device integration or de-integration. Drives process improvements that increase client satisfaction. Enables support team through client specific training. Acts as communication focal point for service effecting incidents. Ensures monthly billing is accurate and time and materials (T&M) efforts are properly tracked. Esnure the customer has a positive experience when onboarding/offboarding new service portfolio items across services Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with client service expectations.Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certification Education:Bachelor's Degree in a related field. Experience / Technical Requirements10 years experience in IT infrastructure management and/or vendor management; knowledge of IT provider's services and qualifying factors in order to understand how client requirements will affect delivery. 3 years of Account or delivery management experience. Exposure or training in ITIL foundations. Proficient use of all Microsoft Office applications.May consider an equivalent combination of education and experience. CertificationsProject Management Professional (PMP). ITIL V3 or more recent version.Other Skills and Abilities Reasonable technical understanding and ability to translate technical requirements and specifications into easily understood business concepts and vice versa. Ability to provide continuous improvement ideas and opportunities within boundaries of client's limitations (resource, budgetary, legal etc.). Strong organizational skills, attention to detail and flexibility. Ability to multi-task and reprioritize work efforts as necessary. Possess relationship management abilities; strong client-facing skills. Excellent presentation skills. Ability to work under pressure and strong ability to "think on your feet". Self-starter, little direct supervision needed. Outstanding oral, written, and technical/business communication skills. Good understanding of statistical and analytical principles and processes. Ability to interact successfully with all levels of client and IT provider organization.Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Salary Compensation Range: $85,000 to $110,800 plus bonus

HBK Engineering is seeking experienced electrical engineering candidates who have an interest in working in the energy sector.Since first opening our doors in 1998, HBK Engineering has quickly emerged as a leader in the utility infrastructure space through our experience on smart grid, modernization, resiliency, communications, fiber to the home (FTTH), and microgrid projects. Today, we're a Quanta Services Company-a team of 43,000 dedicated individuals offering end-to-end solutions for the utility, energy, and construction industries.Team members at HBK Engineering are committed to designing the future we want to live in, and safety is at the center of everything we do. HBK Engineering offers a professional environment where you'll work alongside some of the best talent in the industry. We offer excellent benefits, competitive salary, employee resource groups, and a community-focused environment where our staff members believe in giving back. At HBK Engineering, you'll discover a culture where the values of diversity, equity, and inclusion are exemplified by all. Better outcomes are achieved when we bring our authentic selves to work daily.Our sights are set on the future, and we invite you to rise to the challenge.The responsibilities of the position include, but are not limited to:Independently apply extensive and diversified knowledge of engineering principles and practices to ensure design compliance with relevant specifications, codes, and client requirements. Use advanced techniques in the modification or extension of theories and practices to address unique and complex civil, electrical, structural, and construction-related challenges. Perform quality control and serve as the engineer of record for designs.Work with senior engineering peers to drive department-level process improvements relating to training, quality control, and human capital development. Own all phases of the design lifecycle from initiation through construction completion and project closeout. Work with project management as the engineering lead on projects to identify and engage all relevant project stakeholders including internal design team, permitting, construction, community members, governance authorities, and client project management to guarantee project success. Communicate complex engineering matters to a variety of project stakeholders. Prepare detailed estimations and risk management strategies for new opportunities. Prepare and review reports and studies meeting client requirements that present technical information in a clear and concise manner. Travel as neededMinimum QualificationsBSEE from ABET accredited institution. 4 to 7 years of prior experience working on power systems. 3+ years of experience on infrastructure and/or utility related designs.Knowledge of engineering standards.Experience leading diverse, interdisciplinary teams. Strong technology skills and an understanding of the Office365 suite of tools. Understanding of remote communication software. Ability to come up to speed quickly on in-process projects and hit the ground running.Experience working within an engineering focused project team.Excellent verbal and written communication skills. Adaptable to change. The persistence to see projects through to completion. US driver's license. US work authorization.Preferred QualificationsMSEE from ABET accredited institution.PE license. Experience using CAD-based software. Project management, surveying, and/or construction experience.Background Check and Drug Testing InformationOffers contingent upon satisfactory results from our standard background check and receipt of results of a satisfactory drug screening test from a location specified by HBK.

Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world's most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while growing your professional network. Wherever you are in your career journey, you will benefit from working with world-class engineers, scientists, and technical specialists.Apply today and join the company that is leading with Science. Our career opportunities are hybrid and remote eligible.Tetra Tech's High Performance Building Division is hiring a highly motivated Mid-Level Electrical Engineer to join our team of multi-disciplinary engineers. The Engineer will conduct field investigations and perform failure/accident analysis for electrical equipment and/or mechanical equipment and processes through construction knowledge and engineering principles. Electrical equipment types included, but not limited to low, medium, and high voltage switchgear, panelboards and transformers, data and communication systems, fire alarm systems, lighting systems, electrical appliances, etc. Facility types include power generating and distribution systems, commercial and industrial facilities, municipal buildings and infrastructure assets, and residential properties.Your Contributions will Include: Preparing, reviewing, or modifying one-line diagrams, power risers, elevation diagrams, electrical floor plans, lighting designs, MCC and panel board schedules, and detail sheets. Incorporating design changes using Revit (AutoCAD knowledge is a plus). Coordinating electrical equipment lists with mechanical and civil disciplines. Preparing project-specific technical specifications using CSI and SpecsIntact standard. Performing service load calculations and power systems analysis. Meeting project schedules and performing work within budgetary constraints. Preparing status reports, basis-of-design descriptions, project manuals, responses to client comments, technical memoranda, and other project-related documentation. Reviewing submittals and providing responses to Requests for Information. Field investigation and facility startup support services as needed. Required Qualifications: 5+ years of electrical engineering and consulting experience, within the architectural and MEP consulting industry. Degree in Electrical from an ABET accredited school. Possess PE certification or the ability to obtain licensure within 1 years. Excellent technical writing and communication skills. Good understanding of NEC and other regulations associated with electrical safety and construction. Proficient with the use of AutoCAD and Revit Power system modeling software (e.g. SKM Power*Tools or ETAP). Comfortable working with suppliers, vendors, construction contractors, and facility owners A valid driver's license, and ability to travel to client offices and project sites, good driving record. Must be U.S. citizen or lawful permanent resident due to contractual obligations. Preferred Qualifications: Registered Communications Distribution Designer (RCDD) certification a plus. Lighting Certification (LC) a plus. Working Knowledge of Unified Facilities Criteria (UFC) standards a plus. Design of fire alarm, security, and other low-voltage systems is a plus. Design of substations and medium voltage distribution systems is a plus. About Tetra Tech:Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused delivery in more than 550 locations around the world. Our reputation rests on the technical expertise and dedication of our employees27,000 associates working together to provide smart, scalable solutions for challenging projects. We are proud to be home to leading technical experts in water, environment, infrastructure, resource management, energy, and international development.Explore our open positions at https://www.tetratech.com/careers. Follow us on social media to learn more about our people, culture, and opportunities:LinkedIn: @TetraTechCareersTwitter: @TetraTechJobsFacebook: @TetraTechCareersTetra Tech is proud to be an Equal Opportunity Employer. Diversity, inclusion, and equity are among Tetra Tech's core values. Throughout our history, the company has prioritized equitable inclusion of all people. All qualified candidates will be considered without regard to race, color, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties. Please visit our website at www.tetratech.com to see the array of diverse services and exciting projects we are currently working on.Tetra Tech is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.Please no phone calls or agencies.Additional Information:Organization: 213 CBIRequisition: 233Additional Information Organization: 213 CBI

Job Description Summary Provides essential project support and resource management tasks for IT Professional Services Projects in support of Project Managers. Independently coordinates, monitors, and documents activity for small, minimally complex IT projects in accordance with Logicalis Statements of Work, following Logicalis Project Management Office (PMO) methodology and Resource Management Office (RMO) standard operating procedures. Essential Duties and Responsibilities Assists Project Managers by performing project coordination duties including resource assignment, scheduling, back office data management, and closeout activities including, but not limited to: Resource schedule management for assignment of engineers and/or contractors to projects; works directly with subcontractor technical resources providing assistance with project preparation, scheduling, and administrative support. Creates, and processes ongoing engagements in PSA software including contracts, change requests and other modifications. Assists with tracking and maintenance of subcontractor SOWs in the PSA tool Leads small, minimally complex projects that do not require a Project Manager, ensuring contracted delivered services are provided with quality, on time, and within budget. Initiates projects and kick-off, including:Schedules new project initiation meeting with Account Executives and Solutions Architects for knowledge transfer of the scope of work from Sales to the assigned Service Delivery Engineer(s)Coordinates and leads project initiation meeting with Customer and Logicalis Project Engineer(s) to review scope and set initial project schedule. Ensures assigned resources are scheduled and prepared for assigned workMonitors project activity and captures required data accordinglyPerforms ongoing updates and completion to project specific documents per efined standards; such as resource schedules, project labor time entry, Project Change Requests and Project Closure and Acceptance Documents Maintains continuous focus on customer service and quality assurance. Escalates issues for resolution as warranted, engaging PMO Manager for assistance with difficult issues. Responsible for coordination of the project through closure. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis demonstrating behaviors consistent with the organization's values Demonstrates teamwork and flexibility by assisting as needed with various ad hoc reporting, backfill support for peers, assistance with service improvement activities, etc. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.Supervisory Responsibilities None. Qualifications The requirements listed below are representative of the knowledge, skill, and/or experience required to perform the duties of Logicalis Project Coordinator. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience//Technical Requirements/Certifications Equivalent combination accepted. Education Associates Degree (or higher) in Business Management, Project Management, or Information Technology preferredProficient use of Microsoft Office applications - Excel, Word, PowerPoint, Outlook Work Experience Minimum 3 years' professional experience preferably with knowledge of project management practices.and/or in an IT Support role (eg. Service Desk, PC Desktop Support, etc.) Will consider applicants with 3+ years of relatable work experience requiring planning, customer service, resource coordination, etc. (example: Events coordinator, customer service dispatcher,or similar work requiring coordination of resources and service delivery) Certifications None required, however any industry recognized certifications in Project Management (PMI), Information Technology, or Microsoft Office training are beneficialOther Skills and Attributes Strong written and verbal skills. Must possess ability to deliver concise, professional, and accurate documentation and communications (i.e. meeting notes, ,project updates, escalations) Ability to recognize project improvement areas and adapts well to an ever changing environment. Interacts professionally and effectively across technical and business organizations in support of our collaborative and inclusive culture Excellent time management skills; ability to manage multiple tasks to defined deadline within constrained timeline. Strong planning and organization skills; detail oriented with attention to accuracy. Flexibility and willingness to embrace change in a high volume, fast paced environment. Willingness and ability to work collaboratively across functional groups with all team members of the organization and take ownership and responsibility for work performed. Maintains high integrity with strong ethics and business values.Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is required to either be sitting, standing, or in a similar posture as well as talk, see, hear, and use hands and arms. The employee may occasionally be required to move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may also occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Salary Compensation Range: $42,000 to $53,600