Technical Expert Salary in Chandler, AZ

At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.Chandler, AZ Full timePosted Yesterday REQ-5414 Job Title:Sr. Field Service EngineerJob Description:Here at Entegris, we use advanced science to enable technologies that transform the world, and we are seeking employees who have the drive to continue that mission.The RoleThe Sr Field Service Engineer, based in Chandler, AZ, supports the development of new products and applications, the promotion of existing products, and the investigation of new applications for existing products through an understanding of the customer base and direct communication between the customer, sales, engineering, manufacturing, and other internal departments. Also, support on-going product inspection and activities to release product into the customer operations.What You'll Do1. Product Development• Serves as the liaison between research and development and the customer to identify new product opportunities.• Researches and identifies potential technologies to be adapted to applications in our markets and brings technologies to the attention of the businesses.• Assists in creation of product specifications for new products and research markets needs and potentials.• Develops test methods specific to the use of products and their applications, including the design, specification, building and maintenance of test equipment.• Assists new product development teams to design, plan, execute and present experiments and data.• Performs tests on products returned to Entegris from customers and makes improvement recommendations.• Plans and coordinates beta site test programs.2. Technical Sales Support• Provides technical sales support for targeted territories and/or markets requiring concentrated support to capture or maintain business.• Visits customers before, during and after the introduction of new products to educate the market and pursue initial sales opportunities.• Provides, presents and interprets design, application and service information.• Supports Business as directed and provides a direct customer contact in situations requiring concentrated technical and applications support.3. Technical Leadership• Researches and maintains expert technical knowledge of products and applications.• Research competitive product comparisons to support the sales of new and existing products.• Collaborates with product management and marketing communications to write technical literature, white papers, manuals, data sheets and related product information.• Supports product training programs internally and externally.4. Process Management• Analyzes and implements process improvements that positively influence customer satisfaction.5. Onsite customer FOUP and EUV Pod Support• Support FOUP maintenance and trouble shootingLead EUV Inspection and activities to release EUV Pod into the customer operations.• Define problem and provide proper solution• Improve customer service with the best schedule and onsite support when requiredWhat We Seek• Ability to communicate complex technical issues to customers (both internal and external)• Strong problem-solving skills (issues containment, root cause analysis, corrective action)• Capacity to understand specific technical requirements as well as sound product knowledge• Able to identify problems and significantly improve, change or adapt existing techniques• Actively acquired more complex techniques• Proficiency in use of Excel, Word and PowerPoint• Ability to travel locally and internationally• Travel Availability: Available for any other foreign country• Language Ability: EnglishOutstanding Candidates Will Have• Technical Expertise: Depth of knowledge and skill in a technical area.• Interpersonal Awareness: The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others.• Attention to Communication: Ensuring that information is passed on to others who should be kept informed.• Customer Orientation: Demonstrated concern for satisfying one’s external and/or internal customers.• Satisfy Customers: Assess client’s needs, understand from client’s perspective and act professionally. Create value for the client and foster customer royalty.• Results Orientation: Focusing on the desired end result of one’s own or one’s units work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them.Education / Experience• 5+ years of experience in the Semiconductor industry preferred• Bachelor’s Degree in Engineering or related field preferredWhat We Offer:At Entegris, we invest in providing opportunity to our employees and promote from within. The new hire in this role will have the potential to grow and create relationships across the organization and be recognized for demonstrated success and adherence to company PACE values.Our total rewards package goes above and beyond just a paycheck. Whether you’re looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.Generous 401(K) plan with an impressive employer matchExcellent health, dental and vision insurance packages to fit your needsFlexible work schedule and 11 paid holidays a yearPaid time off (PTO) policy that empowers you to take the time you need to rechargeEducation assistance to support your learning journeyValues-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence.At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.Entegris strongly encourages all of its employees to be vaccinated against COVID-19. At Entegris, COVID-19 vaccination is preferred but not required at this time.At Entegris, we want you to be part of our culture, which values your unique talents, skills, and experiences. We believe what we do is as important as how we do it.People at our company bring their true selves to work, and are appreciated not only for what they do, but for who they are. This plus the technical complexity of our products and solutions means you can be sure your work is both challenging and changing the world for the better.PI238741389

Production / Technical SupportBCforward is currently seeking highly motivated Production Support/Technical Support for an opportunity in Chandler - AZPosition Title: Production Support/Technical Support Location: Chandler - AZExpected Duration: 12 monthsJob Posting TitleGlobal Internal Employee Technology Support AnalystPosition SummaryInternal Employee Technology Support role for a global user base. The role involves basic troubleshooting of Microsoft applications and proprietary systems via phone. Desired experience in Microsoft Office application suite - how to, in addition to troubleshooting. Candidate should have excellent customer service skills. In-house training will be conducted. Technologies may include, but are not limited to: Windows 10/, Microsoft Office, iOS (iPad/iPhone), and ticketing systems.Desired SkillsTechnology Call Center and or Customer Service experience desired. Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents. Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service.Benefits: BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work. BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process. This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration. Interested candidates please send resume in Word format Please reference job code 220619 when responding to this ad.Get job alerts by email.Sign up now!Join Our Talent Network!Job SnapshotEmployee TypeContractorLocationChandler, AZ (Onsite)Job TypeBankingExperienceNot SpecifiedDate Posted03/27/2024

Production / Technical Support IBCforward is currently seeking a highly motivated Production / Technical Support I for an opportunity in Chandler, AZPosition Title: Production / Technical Support ILocation: Chandler, AZAnticipated Start Date: 2024-06-03Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.Expected Duration: 12 Months.Pay Rate:$20.04/hr Job Type: FULL TIME, CONTRACT, HYBRID (3 days in office 2 days from home.)Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).SummaryInternal Employee Technology Support role for a global user-base. Role involves basic troubleshooting of Microsoft applications and proprietary system via phone. Desired experience in Microsoft Office application suite -- how to, in addition to troubleshooting. Candidate should have excellent customer service skills. In-house training will be conducted. Technologies may include, but not limited to: Windows 10/11, Microsoft Office, iOS (iPad/iPhone), and ticketing systems.Required SkillsInternal Employee Technology Support role for a global user-base. Role involves basic troubleshooting of Microsoft applications and proprietary system via phone. Desired experience in Microsoft Office application suite -- how to, in addition to troubleshooting.Candidate should have excellent customer service skills. In-house training will be conducted.Technologies may include, but not limited to: Windows 10/11, Microsoft Office, iOS (iPad/iPhone), and ticketing systems.Desired SkillsTechnology Call Center and or Customer Service experience desired. Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents. Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service.Keywords:Windows 10/11, iOS (iPad/iPhone), and ticketing systems About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work. BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process. This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration. Interested candidates please send resume in Word format Please reference job code 220621 when responding to this ad.Get job alerts by email.Sign up now!Join Our Talent Network!Salary DetailsThis salary was provided in the Job Posting.$19-$20Hourly SalaryJob SnapshotEmployee TypeContractorLocationChandler, AZ (Onsite)Job TypeBankingExperienceNot SpecifiedDate Posted03/28/2024

Job ID: 492616 ExemptOldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset.Oldcastle Infrastructure - Built For Life from Oldcastle Infrastructure on Vimeo.Position OverviewThe Plant Improvement Manager is responsible for providing technical support and building capabilities of the manufacturing operations for the Infrastructure Products Group (IPG). This subject matter expert will provide equipment expertise on formwork, tooling and equipment. You will be a key partner to troubleshoot and train operators at plants on advancement, replacement, maintenance, and instruction.Key Responsibilities (Essential Duties and Functions) Establish close working relationships with manufacturing personnel to ensure safety, quality, and productivity requirements are met by providing technical training and technical assistance Facilitate communication forums for plant-based subject matter experts and provide technical assistance to plant management and engineering staff who will manage non-major projects Ensure that the policies, practices, and equipment running in plants comply the Operational Excellence framework and best practices Identify and manage innovation opportunities for operations Lead preparation of assigned capital project white papers and scopes in cooperation with local and business leadership teams Administer standards for next-level plant design that support long-term commercial strategies Lead hyper care of large capital projects to ensure a seamless transition into plant operations Identify and support sustainability opportunities inside operations Work with Engineering, Operations, Safety, Quality on new equipment LOTO procedures and practices Develop and execute standard processes to evaluate, procure, assess, and install new plant equipment Conduct operational audits as requested by your manager Experience / Knowledge Requirements Minimum of 10 years' experience in manufacturing environment. A detailed knowledge of applicable processes and associated equipment is essential Excellent communication and organizational skills Building products experience desired Previous experience leading equipment installation and/or construction projects in an industrial environment Use and understanding of Microsoft Office programs - Word, Excel, PowerPoint, Outlook and Project Skilled in facility layout and design, regulatory requirements, process improvement and team problem solving methods Ability to lead cross-functional initiatives, drive high performance, meeting deadlines, and execute on deliverables Ability to lead multiple complex projects simultaneously Working knowledge and experience with project management software programs Strong organizational and communication skills Education / Skill set / Certification Requirements Bachelor's Degree in Engineering or equivalent experience (electrical, civil, or mechanical preferred) Strong interpersonal and organizational influencing skills What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs A diverse and inclusive culture that values opportunity for growth, development, and internal promotion About CRHCRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/Disability--If you want to know more, please click on this link. Date: Apr 4, 2024 Nearest Major Market: Phoenix Job Segment: Facilities, Plant Operator, Regional Manager, Plant Manager, Plant, Operations, Manufacturing, Management

Location: Chandler, AZSalary: $90.00 USD Hourly - $96.00 USD HourlyDescription: Role: Software Engineer 5 - Contingent Duration: 6 Months Location: Chandler, AZ W2 Role Job Description: In this contingent resource assignment, you may: Consult as an expert to develop or influence initiatives and resources for highly complex business and technical needs across Engineering. Consult on the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, and advanced analytical and inductive thinking. Provide expertise to client senior leadership on innovative Engineering business solutions. Strategically engage with client personnel. Required Qualifications: 7+ years of Engineering experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education. Required Skills: SRE resource that is good with automation, scripting, python, cloud and service now. Agile (Scrum & SAFe) ( 4 - 6 Years) Automation (4 - 6 Years) Automation w/Python (4 - 6 Years) Cloud Based Technologies (4 - 6 Years) ServiceNOW (2 - 4 Years) Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

Akkodis is seeking a CSR for a Contract job with a client in Chandler, AZ. Ideally looking for applicants with a solid background in the financial services industry.Pay Range: $18 - $20/hour; The rate may be negotiable based on experience, education, geographic location, and other factors. Responsibilities:Provide remote and on-site technical support for customers for both hardware and software.Install new systems at customer sites.Document service issues into a tracking systemSupport internal IT infrastructure.Analyse, diagnose, and troubleshoot customer inquiries via phone, e-mail, and in the field when necessary.Learn new products and applications as necessary to remain an expert.Support sales team in answering questions and understanding products.Perform basic hardware repair.Handle various miscellaneous tasks associated with product/customer support activities.Provide support for in-house IT hardware/software/network.If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, please contact Shesh Singh at 610-206-0459 or [email protected] Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

Job ID: 494735 ExemptOldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset.Oldcastle Infrastructure - Built For Life from Oldcastle Infrastructure on Vimeo.Job SummaryOldcastle Infrastructure is seeking a Sales Engineer to support our growing Arizona market. Serving as the field technical expert for our product line, this role will work closely with civil engineers, municipalities, developers and governmental agencies, providing expertise with a focus on generating specifications and leads for our sales organization to drive revenue growth for Oldcastle.Primary Responsibilities Generate quality specifications and sales leads to grow revenue Prepare and deliver technical presentations explaining our products to customers and prospective customers Confer with customers and engineers to assess product needs and to determine system requirements Perform detailed analysis and specification development for potential customers Read and interpret shop/engineering drawings and plans to recommend solutions Recommend improved products or solutions to customers, showing how changes will lower lifecycle cost Manage project pipeline using CRM Continuously improve technical expertise and knowledge of Oldcastle Stormwater products, competitive products and civil infrastructure trends. Stormwater products consist of catchment, conveyance, treatment and storage Develop and maintain professional relationships with key accounts Perform market research and stay current on industry trends Build strong relationships and maintain communication with key internal sales partners within Oldcastle Infrastructure Coordinate activities and collaborate closely with local Oldcastle Sales team(s) to understand customer requirements and provide sales support Attend local Engineering Association functions and applicable trade shows Assist in identifying and researching new products, as needed Competencies Required for Success in the Role Analytical Thinking Influence and Persuasion Information Seeking Relationship Building Negotiating Business Acumen Learning Agility Planning and Priority Setting Representative Behaviors Analyzes large amounts of information to determine trends, patterns, and connections in data Persuasively sells ideas to gain support and buy-in Uncovers relevant information to make accurate judgments and sound decisions Positions self and company as a strategic business partner Uses various communication techniques to gain cooperation Stays up-to-date on the company's products and identifies the business value they provide to customers Preferred Qualifications Bachelor's Degree in Civil Engineering or equivalent experience 3+ years of technical sales experience Proficient in PowerPoint, Excel, Word, Outlook, and CRM systems Must have a valid Driver's license 50% travel within the region What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs A diverse and inclusive culture that values opportunity for growth, development, and internal promotion About CRHCRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/Disability--If you want to know more, please click on this link. Date: Apr 16, 2024 Nearest Major Market: Phoenix Job Segment: Sales Engineer, Manufacturing Engineer, Civil Engineer, CRM, Sales, Engineering, Technology

Location: Chandler, ArizonaSector: SemiconductorWhat's In It For You?Recognition And RewardInclusive And Diverse CultureCareer Development And ProgressionGlobal Client ProjectsGlobal Travel OpportunitiesBenefits Especially For You - Medical And Dental Insurance, 401k Retirement Plan, Maternity/Paternity Leave, Training And Educational AssistanceWork With The Most Innovative TechnologiesAbout LotusWorks:LotusWorks exists to support world-leading organizations with engineering and technical expertise for over 34 years. LotusWorks work in partnership with its clients specializing in Commissioning, Construction Management Services, Calibration and Operations and Maintenance work scopes.Our 650+ strong staff work across 24 locations in EMEA & North America gaining exposure to the very latest technologies and innovations. At LotusWorks, we believe that embracing a diverse and inclusive culture is integral to our people first strategy. With people from 20 unique nationalities throughout our teams across the globe, we are proud of the diverse array of cultures and continuously ensure employees culture is recognized and celebrated throughout the business. We lead by putting our people first and we are dedicated to supporting employees in developing their careers within the company, so that each LotusWorker can reach their full potential.Your Job Purpose:To perform start-up and commissioning of the facilities systems to functionally test the newly installed equipment and validate performance and spec compliance by following designated procedures and practices.Your Job Description:Responsible for all aspects of Commissioning pertaining to the installation, testing, and test and balance of all wet and dry mechanical systems including HVAC, Chilled water distribution piping and pumps, Cooling Tower water distribution, Make Up Air Handling equipment etc.Responsible for all personal aspects of safety compliance and generally for the mechanical team and site wide.Serves as the technical content expert relative to mechanical systems installation, and testing. Possess a thorough understanding of acceptable industry standards for quality relative to all plastic, metal, Teflon lined stainless steel, and FRP ductwork systems and piping systems.Responsible for performing and tracking, testing and documentation for the equipment that's assigned.Responsible for ensuring installation complies with local codes and national standards.Job Requirements:High school degree or GED equivalentMust have a minimum of 3 years' experience in similar Start-up type roles for major high tech construction projectsMust have journeyman level experienceAble to communicate verbally, electronically and written to convey information in an effective manner. Technically skilled to act as the interface between disciplines, engineers and contractors.Need to understand equipment and system P&IDs, specifications and drawings and be able to identify field discrepancies for resolution.Thorough understanding of respective disciplines (EL, ME, PI, AR, LSS) to drive quality testing and documentation.Understanding of Area Layout.Knowledge of micro schedule for prefacilitation, understanding the sequence of construction and commissioning activities.Able to track hours in the field and to assess earned value.Able to resolve technical construction questions in the field.Strong knowledge is required in the following areas; local and national codes; construction drawings/symbols; acceptable industry standard/practicesProud To Be:People First CompanyCertified Commissioning FirmHigh Wire SafetyLEED Accredited ProjectsBenefits Just For You:Medical And Dental InsuranceLife, Short-Term, Long-Term Disability InsuranceTraining And Educational Assistance401k Retirement PlanExtra Annual Leave With Years Of ExperienceMaternity/Paternity LeaveRecognition RewardsLotusWorks is an Equal Opportunity Employer.

Job DescriptionLocation/Division Specific InformationThe Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase productivity, and ultimately change the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.Combining hardware and software expertise in electron, ion, and light microscopy technologies with deep application knowledge in the materials science, life sciences, semiconductor, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.This is a site based Field Service Engineerin gposition. Residency near Chandler, AZ is required. No relocation assistance provided for this position.How you will make an impact:The Field Service Engineer II for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is responsible for performing the on-site installation, servicing and repair of complex equipment and systems. Engineers investigate and improve operational quality of system equipment; Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), Small/Large Dual Beam (SDB/LDB); instruct customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options.This role provides the opportunity to grow within Field Services and across the Thermo Fisher organization. You will be eligible for transportation support, company phone, company laptop as well as other company benefits that include bonus, 401k, healthcare, employee assistance program and more!What you will do:Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working orderConduct on-site scheduled planned maintenance visitsProvide troubleshooting and repair support for customers and other field service personnelCultivate and develop positive working relationships with customers, system users and company personnelSuccessfully complete technical training, as requiredComplete and submit field service reports on assigned toolsPerform Preventive Maintenance tasksPartner with colleagues to acquire technical guidance needed to problem-solve systems solutionsProvide training for customers and users on system maintenanceProvide feedback to product quality teamsProvide appropriate input in writing updating and correcting various Thermo Fisher system documentationProvide guidance for various reports including identifying and isolating unique problems with systemAct as a subject expert and resource for trainingAlign with application scientists to collaborate on outstanding solutions to meet our users challengesMust maintain Thermo Fisher Scientifics' Four-I Values.How you will get here:EducationUniversity degree/Bachelor degree in electronics, physics, engineering, computer science or similar field preferred; or 2+ years of equivalent combination of education, skills and experienceExperience4+ years of proven experience:Operating, solving, repairing and calibrating sophisticated analysis systems such as SEM, TEM, FIB, Prober or similar systems is a plus but not required.Experience with Ultra High Vacuum (UHV) a plus but not required.Experience operating O-scopes, digital voltmeter and logical problem solving.Knowledge, Skills, AbilitiesRequired to read, write, and speak English fluently.Demonstrated ability to work under pressure, with a consistent record to make decisions with minimal direct supervision.Demonstrated ability to be detail oriented, problem solver, promote team environment.Demonstrated ability to display a high level of confidentiality for both customer and Thermo Fisher Scientific.Literate in Windows software environmentsMust have a thorough understanding and extensive experience solving and repairing ultra-high vacuum and high voltage systems.Ability to read and interpret schematicsAbility to partner effectively with customersStrong Interpersonal communication, collaborations, time management, problem solving and customer service skillsConsistent record for fixing systems and subsystems down to component levelFamiliar with UHV phenomenon and technologyMust be willing to travel 0-25% of the time. Often on short notice, to customer sites to resolve problems or support other field service personnelMust possess a valid driver's license and passport and travel regionally and internationally as the need arises.May require proof of Covid-19 vaccination.Extensive walking may be required.

Summary: Duties & Responsibilities: Job DescriptionAs a Product Application Engineer, you will play a crucial role in ensuring customer satisfaction by providing expert assistance for VIAVI’s Xgig product line. The Xgig Analyzer offers advanced analysis capabilities, enabling users to achieve robust product performance. Your primary responsibility will be to address customer inquiries, troubleshoot issues, and guide users through technical challenges related to Xgig products. Duties & Responsibilities Customer Support:Answer customer calls promptly and professionally.Provide expert guidance and advice on Xgig products.Assist customers in configuring, troubleshooting, and optimizing Xgig solutions.Ensure a positive customer experience by delivering exceptional service.Technical Troubleshooting:Diagnose and resolve technical issues related to Xgig hardware and software.Collaborate with cross-functional teams to address complex problems.Product Knowledge:Develop a deep understanding of the Xgig product line.Stay updated on product enhancements, features, and best practices.Educate customers on Xgig capabilities and usage.PCIe Knowledge:Become proficient with PCI Express (PCIe) protocols, including link negotiation, lane configurations, and error handling.Candidate will gain an understanding of CXL protocols.Ability to troubleshoot PCIe-related issues and provide effective solutions.Protocol Analysis Software:Become an expert with the Xgig Protocol Analysis Software Suite.Understanding of network protocols, packet analysis, and data capture.Documentation and Reporting:Maintain accurate records of customer interactions and solutions provided.Contribute to the knowledge base by creating articles, documentation, and how-to videos.Collaborate with the Xgig team to improve product documentation.Collaboration:Work closely with other technical support representatives, engineers, and product managers.Escalate complex issues to senior support engineers when necessary.Participate in team meetings and training sessions.Opportunity to work with cross-functional team on next generation tools Pre-Requisites / Skills / Experience Requirements: Required Experience & QualificationsBachelor’s degree in a relevant field (Computer Science, Electrical Engineering, or related).Strong communication skills and customer service orientation.Good understanding of networking protocols and hardware.Preference for candidate with experience in using Protocol Analysis software (e.g., Xgig Protocol Analyzer, Wireshark, or similar tools).Appreciation for high-level computer architecture concepts, including CPU, memory, cache, and interconnects.Preference for candidate to have experience in Python programming language.Familiarity with data storage devicesEagerness to learn and adapt to new technologies.Ability to work in a fast-paced, dynamic environment.Ability to travel 10-15%. If you have what it takes to push boundaries and seize opportunities, apply to join our team today.VIAVI Solutions is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.