Warehouse Manager Salary in Cary, NC

Oxford University PressOperations GeneralPosted: Mar 27, 2024Full TimeNew York (Hybrid In office 3-4 times per month)Job DetailsDescriptionWe are the world’s largest university press. We have both a worldwide reach and a personal understanding of local needs, partnering on the ground to adapt publications and resources to meet the individual needs of communities, societies, and countries. We partner with researchers, educators, and technology partners to stay ahead of the changing ways people around the world are accessing and sharing knowledge. With a presence in more than 50 countries and millions of customers around the world, an idea launched at OUP can have a global impact.More about OUPAdvancing Knowledge and Learning ABOUT THE ROLEWorking as part of the newly created Inventory Centre of Excellence team, this role is responsible for the effective and timely coordination of a global supply plan and its delivery across the global supply network. Key measures of success will be availability of product in the right place, at the right time, and at the right cost against the demand forecast.Reporting to the Supply Planning Manager, the Supply Planner will work collaboratively with colleagues in Sales, Publishing, Content Operations, Supply Chain, and Manufacturing to understand the key upstream and downstream supply drivers within the end to end value chain. The Supply Planner is required to translate the forecast, requirements, and constraints into a supply plan out to 18 months. The plan will inform the capacity plan for Supply Chain and Manufacturing colleagues to ensure appropriate levels of resource and capacity are in place to support the planned requirements and product availability.In coordinating and executing the supply plan, the Supply Planner will identify, manage, and mitigate any supply risks and issues, and provide the relevant inputs into the monthly Supply Review Meetings for the appropriate level of governance and oversight by senior management stakeholders.Key Accountabilities include:1. Review forward requisitions with a view to the right quantity, location and schedule. 2. Make replenishment and print decisions, and end of life recommendations based on analysis of the available data and input from stakeholders.3. Monitor stock dates through the printing and freight process to ensure risks and issues are identified, managed, and mitigated for on-time delivery and availability of product.4. Issue instructions for assembly of composite products (packs), stock re-working, and monitor for on-time delivery.5. Work closely with colleagues in Manufacturing and Supply Chain to communicate the supply plan requirements and determine any constraints to the plan that could affect execution or availability.6. Provide inputs for Product Review Meetings and take action on outputs as agreed and facilitate changes in product lifecycle status.7. Collaborate with Sales colleagues and Demand Planning on market and customer specific product to agree quantities, timing, and most appropriate delivery method to minimize inventory, freight and warehouse costs while ensuring customer requirements are met. ABOUT YOUWe are looking for a candidate who can demonstrate strong decision-making ability and good attention to detail.Strong interpersonal skills are essential to effectively interact with all functional teams.You will be a strong communicator to all levels and a proven problem solver.You will be looking to continuously improve and can demonstrate ability to deal with ambiguity and remain calm under pressure.Able to demonstrate proficiency in analysis, forecasting and forecasting methodologies with an understanding of their financial and operational impacts.Experience working cross functionally to deliver results within an end to end value chain.Experienced at presenting at cross functional meetings.Strong IT/systems use, particularly Microsoft Excel skills.Working knowledge and experience of S&OP methodologies advantageous.Have working knowledge of supply planning software, with recent knowledge of SAP APO and / or IBP advantageous.Preferred sector experience will include publishing, retail, consumer goods, manufacturing and pharmaceuticals. BENEFITSWe care about work/life balance at OUP. We offer 15 days of vacation time that rises with service, 8 sick days, plus floating holidays, personal days, company holidays, and a 35-hour working week. We are open to discussing flexibility in respect of working hours and the use of technology to support regular remote working, dependent on role. We also have a great variety of active employee networks and societies. We care for you and your dependents by offering health, dental, and vision insurance plans to our full-time employees. Each plan has multiple levels of coverage to fit your needs and has a high level of contribution made by OUP. In addition, we offer Employee Assistant Programs for all full-time employees, regardless of whether you elect in health insurance. We also offer life insurance and disability insurance.We help make your money go further by providing a non-elective contribution on your behalf to your retirement plan of 7% of your salary and a matching contribution to the retirement plan of 50% on the first 6% of employee contributions on based earnings. Position Location: This role can be hybrid, based out of New York, NY or Cary, NC. The role can also be remote in the United States.Salary: $38,500 - $55,000 dependent on skills and experienceGJC Level: I4 (for internal purposes only)We are committed to supporting diversity in our workforce and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.QualificationsSkills Behaviors:Motivations:EducationExperienceLicenses & CertificationsEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)PI238728557

We are seeking a Customer Account Associate to join our team! The individual in this position will provide customer support and communication through direct management of customer orders while closely assisting/supporting our Sales team along with our extensive customer base. This individual will be responsible for providing exceptional service and ensuring customer satisfaction and retention through processing orders, inquiries, order management and billing. Coordination with manufacturing plants, technology services, and other departments will be required. Individual must be able to handle complex customer inquiries and problems. This is an hourly position.PRIMARY JOB DUTIES AND RESPONSIBLITIES Answer incoming calls, order entry and maintenance, customer account maintenance. Liaison with customer base, sales force, manufacturing, R&D, marketing and other departments. Investigate complaints to resolve customer issues; assist in preparation of credit memos for price adjustments, order entry errors and other administrative errors. Work cohesively with Demand Planning, customers and outside warehouses on inventoried items. Work with Global Price Team and sales on price masters. Maintaining systems accurately. Work cohesively with supply chain buyer/planners, coordinating changes needed on customer orders. Work with manager on associated projects/teams. Assisting in developing, establishing, and maintaining standard practices and procedures for customer service and related functions. Process regulatory and other requests through Salesforce. Work with Master Data Management Team on material and customer master information. Assists with team coverage when other staff members are out of office. Travel as needed to manufacturing locations and customer base. JOBS, EXPERINCE, AND KNOWLEDGE REQUIREMENTS Bachelor's degree or the equivalent experience. 3 to 5 years customer service and account support/management experience in the manufacturing or paper industry using silicone as the processing agent within a product knowledge-based customer support center. Experience with Salesforce and/or SAP a plus. Excellent written and oral communication, the ability to build collaborative relationships with Loparex team and our customer base. Proven analytical problem solving, math skills, manufacturing systems and communications skills to quickly resolve time sensitive customer issues. The ability to be self-directed to work toward corporate and business unit objectives. The flexibility to provide support on business initiatives and execute implementation processes. Solid organizational, communication, and follow-up skills. BENEFITS Medical, Dental, and Vision Insurance Telehealth Health savings account with generous annual employer contribution Fitness reimbursement program Development and career growth opportunities Competitive 401(k) matching program We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by applicable law.#LI-ND1