Customer Service Salary in Boston, MA

Under general supervision and following established procedures, the Customer Service Representative performs a broad range of activities. The Customer Service Representative will actively support the day-to-day operations, focusing on internal/external customer service, patient transport and resolving inquires. Customer Service Representative will work closely with Team Leaders and Supervisors to deliver the highest level of service that meets and exceeds our department standards and service guarantees.PRINCIPAL OPERATIONAL DUTIES AND RESPONSIBILITIES: IAct as patient advocate between Materials Management and patient care units with the sole purpose of delivering excellent service to each and every customer. Excellent customer service is achieved by following the guidelines and procedures as documented.Ensure that patient call requests are being dispatched in a timely manner and patients are being transported with little to no delays.Ensure that requests for medical products from MM stat room, equipment room, and linen room are delivered to the units in a timely manner with little to no delaysA Specialist for MM must be able to handle a large call volume while remaining calm and professional at all times, both on and off the phone.Answers and directs all incoming calls according to established guidelines for both customer service deliveries and patient transports. Feedback should be accurate and timely to avoid escalationsCustomer Service Representative should take all measures to address customer requests/complaints prior to escalating to Team Lead or SupervisorCustomer Service Representative should be able to understand and have a working knowledge of the necessary systems needed to complete the day-to-day job requirements. Customer Service Database, PeopleSoft Express, Epic.Customer Service Representative must have an understanding of the stat room and where products are normally located to ensure a cohesive work flow.Understand and complete the protocol of opening tickets, staging tickets, closing, and scanning ticket requests for orders.Manage and maintain the necessary reports associated with both customer service delivery and patient transport. Such as, the Customer Service, KCI report or the Patient Transport, Productivity report. The ability to respond to emergency situations in the hospital; severe weather conditions, bio-threat activations, and any others that may require Customer Care assistance.The duties listed are not all-inclusive of job duties and responsibilities and an Advocate must be able to perform other duties as assigned pertaining to the day-to-day performance of the job title.Qualifications SKILLS/ABILITIES/COMPETENCIES REQUIRED: Customer service skillsOrganizational skills.Listening skillsAbility to multi-taskProblem-solving skillsAbility to handle and prioritize multiple tasks effectively.Attention to detail.Basic mathematical skillsKnowledge of Microsoft Office applications Outlook and PeopleSoft.Record keeping and data entryExcellent verbal and written communication skills.FlexibleAbility to work in a team environmentAbility to work in a fast-paced environment.LICENSES, CERTIFICATIONS, and/or REGISTRATIONS (if applicable): N/AEDUCATION: High School diploma or GED equivalent.EXPERIENCE:Minimum of 2 years of Customer Service or similar work experience required; healthcare setting helpful.SUPERVISORY RESPONSIBILITY (if applicable): N/AFISCAL RESPONSIBILITY (if applicable): N/AWORKING CONDITIONS: Lifting/carrying up to 40 lbs. under ideal safe lifting conditions as specified by NIOSH lifting equationsPushing/pulling force. 33 lbs. initial force 13 lbs. sustained force.Some hazards associated with soiled linens, and soiled equipment.The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.EEO Statement Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

Job Description Supports John Deere Survey Process and Transportation Contacts customers in support of the John Deere Experience process monthly and follows up with calls and survey responses. Regularly communicates experience information to key store team members and inputs updates into the John Deere system Prepares, processes and mails tag and title documents especially for trailer sales in Florida and Georgia. Compiles and maintains a complete list of all outstanding title work. Reports to leadership on the status of any missing or problem titles and maintains a current list of outstanding titles at the end of month. Signs over titles for all wholesalers who have paid in full. Prepares a monthly report to management of any funds not collected from wholesalers due to missing or incomplete title work. Stays abreast of title regulations and updates team on regulatory changes. Attends seminars held by local licensing bureaus and any available training on title regulations. Time management applied to all tag and title daily routines. Other tasks as assigned. Job Requirements Makes monthly Customer Experience calls and updates customer contacts in the John Deere system Performs clerical duties including typing, filing, and completion of forms. Proficient with copiers, scanners, phone and voicemail systems, personal computers, and standard office software such as Microsoft Word and Excel. Answers phones, directs calls to appropriate individuals, and prepares messages. Associate's degree (A.A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience. Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits. Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer All positions require pre-employment screening. Must be authorized to work in the United States.

Why Exela?Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you'll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal: To accelerate digital transformation.A job at Exela represents an opportunity to join a vibrant community at the forefront of business innovation and to play a valuable role in an ongoing technological revolution. Exela's core values of Authenticity, Accountability, and Action guide us to provide exceptional experiences for both our customers and our employees.Job Title: Customer Service Associate - 28981 Floater positionPosition Type: Full TimeShift: Varies by site (8am-5pm, 8:30am-5:30pm, 9am-6pm), availability to work overtime or weekends.Special Requirement: Own vehicle, or availability to travel to other sitesJob Summary:Looking for a responsible and self-motivated person to support office services departments in the Boston area. Services include mailroom, copy center, reception, and hospitality.Essential Functions & Responsibilities:Perform all duties as assigned by management to include mail services, reprographics services, fax services USPS daily delivery, conference center/ hospitality services and reception relief.Deliver accountable mail, inter-department mail.Maintain the highest levels of customer care while always demonstrating a friendly and cooperative attitudeThis position requires regular work on various applications.Maintain all logs and reporting documentation as required.Ability to work overtime with little to no notice.Ability to work weekends if required.Effectively communicate both verbally and written, with clients and company personnel.Key Skills:Previous experience in mailroom operation, shipping, and/or receiving required.Experience operating online shipping services such as UPS Online/Worldship, or FedEx software.Reception / hospitalityMinimum Qualifications:Minimum of 3 years of customer service-related experience required.Intermediate PC/Windows experience required.Flexibility with work schedule if required.Physical Requirements:Ability to lift and/or move items up to a maximum of 55lbs. or the maximum allowed by current State law with or without accommodations.Ability to stand and/or walk for long periods of time with or without accommodations.

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

Samsung SDS America is currently seeking a Customer Success Manager with a passion for technology and strong customer-facing skills to join our Solution Sales Team. In this role, you will be responsible for ensuring the successful adoption, retention, and satisfaction of our enterprise customers.As a Customer Success Manager, you will build strong relationships with customers, understanding their business needs and providing strategic guidance to help them achieve their goals. You will develop account plans, identify new opportunities, and act as a trusted advisor to our customers.This position specifically supports our Federal & Healthcare team. This role is critical in ensuring that our customers in these sensitive and highly regulated industries receive exceptional support and service, tailored to their unique needs. As a Customer Success Manager, you will play a key role in guiding our clients through their digital transformation journey, ensuring the successful adoption and optimization of our solutions, and fostering long-term relationships.Check our website for more information about our EMM offerings.This is a 100% remote role that can be based anywhere in the US. The Team is based in Eastern Time Zone.Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.Responsibilities: Strategic Account Management: Build and maintain strategic relationships with key stakeholders within assigned organizations, understanding their objectives, challenges, and regulatory environments Sales Support and Project Management: Proactively identify opportunities to add value to our customers to help them achieve their goals. Conduct business reviews, identify satisfaction, identify improvements, and uncover upselling and cross-selling opportunities. Provide ad-hoc support to Sales team on different projects Customer Advocacy and Feedback Loop: Serve as the voice of the customer within Samsung SDS, providing critical feedback to internal teams to address customer requirements and advocate for customer needs. Customer Education and Support: Provide ongoing support to our customers to resolve any issues swiftly and efficiently, ensuring successful adoption and utilization of our solutions Industry Expertise: Stay updated on industry trends, regulatory changes, and technological advancements to provide insightful, consultative support to clients and internal stakeholders Performance Analysis and Reporting: Regularly analyze and report on customer health metrics, identifying areas for improvement and implementing strategies to enhance customer satisfaction and loyalty. Collaborate with internal teams to ensure operational excellenceRequirementsBachelor's Degree preferred. 4+ years of B2B SaaS experience in Customer Success or Account Management roles. Strong customer-facing and presentation skills, with the ability to engage with customers at all levels of the organization. Strong problem-solving and analytical skills, with the ability to interpret data and leverage insights to optimize customer successProven experience in time management, with the ability to prioritize tasks effectivelyStrong interpersonal and communication skills, with a focus on delivering excellent customer service.Preferred:6+ years of B2B SaaS experience in Customer Success or Account Management rolesKnowledge in mobility solutions, mobile security and enterprise mobility management. Familiarity with ServiceNowBenefitsSamsung SDSA offers a comprehensive suite of programs to support our employees:Top-notch medical, dental, vision and prescription coverageWellness programParental leave401K match and savings planFlexible spending accountsLife insurancePaid HolidaysPaid Time offAdditional benefitsSamsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.We are committed to providing reasonable accommodations to participate in the job application or interview process for candidates with disabilities. If you need assistance and/or a reasonable accommodation, please send your request to this e-mail.

About UsAt Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise. We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.Reporting to the Supervisor, Call Center Operations, the Operator I supports the success of Mass General Brigham call centers by providing exemplary service and customer care to every caller. The Operator ensures that calls are answered and managed in a consistent, efficient, and courteous manner. The OpportunityThe Operator provides services to a 24x7 call center. The Operator receives and manages several types of incoming calls including calls to the main hospital number, calls for patient information, pages, code calls and answering service calls. The ideal candidate is able to move easily between calls, treating every caller as a welcome guest.• Manages incoming and outgoing calls in an expedient, efficient and courteous manner using the prescribed phraseology. • Processes requests for paging and retrieval of pages efficiently and accurately. Changes the current paging status as requested by the holder of the pager.• Issues new, replacement and loaner pagers as well as returns and deletes pagers from the Mass General Brigham paging system including updates to the telephone directory and paging databases.• Understands the various "codes" and the procedures for their activation. "Codes" include: medical, fire, internal and external disasters, and other emergencies, often of a life-threatening nature.• Responds to all telephone inquiries for patient information which may include handling confidential information.• Responds to requests from staff regarding department on-call schedules.• Handles answering service calls in an efficient and courteous manner using prescribed guidelines.• Escalates unusual or difficult problems with callers, telephones, pagers or answering services to the Supervisor.• May be required to perform responsibilities at multiple locations based on need and situation.• Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration• Other duties as assigned.Qualifications Qualifications • High school diploma or equivalent.• Able to type 35 wpm and knowledge of popular MS Windows software applications.• Phone-based customer service and/or call center experience required; experience in a hospital or medical environment preferred.• Knowledge of medical terminology preferred.• A combination of education and experience may be substituted for requirements.Skills and Core CompetenciesCapable of multi-tasking and toggling between multiple screens and software solutions.• Exceptional interpersonal and telephone skills.• Ability to thrive in a fast-paced healthcare environment.• Able to work independently and be highly motivated.• Excellent spelling and grammar skills. Must be able to read, write and speak in English fluently.• No direct reports; may provide guidance to less seasoned and new staff• No direct budgetary responsibility• Demonstrates fiscal responsibility by effectively using Mass General Brigham resourcesWorking Model & ShiftsSunday - Thursday 11pm - 7:30am3rd shift position located in the Blake building of the MGH main campus 55 Fruit Street, BostonThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.• Busy call center environment with close-set cubicles night shift required• This position is hybrid and requires local travel to MGB sites• Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.• Normal office working conditions. The noise level in the work environment is quiet to moderate.• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.• Specific vision abilities required by this job include close vision, distance vision and depth perception.EEO Statement Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

Operator Customer Service Rep I, Per Diem Communications CenterAt Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise. We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.Reporting to the Supervisor, Call Center Operations, the Operator I supports the success of Mass General Brigham call centers by providing exemplary service and customer care to every caller. The Operator ensures that calls are answered and managed in a consistent, efficient, and courteous manner. The Opportunity The Operator provides services to a 24x7 call center. The Operator receives and manages several types of incoming calls including calls to the main hospital number, calls for patient information, pages, code calls and answering service calls. The ideal candidate is able to move easily between calls, treating every caller as a welcome guest.• Manages incoming and outgoing calls in an expedient, efficient and courteous manner using the prescribed phraseology. • Processes requests for paging and retrieval of pages efficiently and accurately. Changes the current paging status as requested by the holder of the pager.• Issues new, replacement and loaner pagers as well as returns and deletes pagers from the Mass General Brigham paging system including updates to the telephone directory and paging databases.• Understands the various "codes" and the procedures for their activation. "Codes" include: medical, fire, internal and external disasters, and other emergencies, often of a life-threatening nature.• Responds to all telephone inquiries for patient information which may include handling confidential information.• Responds to requests from staff regarding department on-call schedules.• Handles answering service calls in an efficient and courteous manner using prescribed guidelines.• Escalates unusual or difficult problems with callers, telephones, pagers or answering services to the Supervisor.• May be required to perform responsibilities at multiple locations based on need and situation.• Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration• Other duties as assigned.Qualifications Qualifications• High school diploma or equivalent.• Able to type 35 wpm and knowledge of popular MS Windows software applications.• Phone-based customer service and/or call center experience required; experience in a hospital or medical environment preferred.• Knowledge of medical terminology preferred.• A combination of education and experience may be substituted for requirements.Skills/Abilities/Competencies: • Capable of multi-tasking and toggling between multiple screens and software solutions.• Good interpersonal and telephone skills.• Ability to thrive in a fast-paced healthcare environment.• Able to work independently and be highly motivated.• Excellent spelling and grammar skills. Must be able to read, write and speak in English fluently.Fiscal Responsibility: • • Demonstrates fiscal responsibility by effectively using Mass General Brigham resourcesWorking Conditions: Per Diem Hours Open 7x a weekThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.• Busy call center environment with close-set cubicles• This position is hybrid and requires local travel to MGB sites • Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.• Normal office working conditions. The noise level in the work environment is quiet to moderate.• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.• Specific vision abilities required by this job include close vision, distance vision and depth perception.EEO Statement Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

Operator Customer Service Representative, Communications CenterAt Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.Reporting to the Supervisor, Call Center Operations, the Operator I supports the success of Mass General Brigham call centers by providing exemplary service and customer care to every caller. The Operator ensures that calls are answered and managed in a consistent, efficient, and courteous manner. Principal Duties and Responsibilities: The Operator provides services to a 24x7 call center. The Operator receives and manages several types of incoming calls including calls to the main hospital number, calls for patient information, pages, code calls and answering service calls. The ideal candidate is able to move easily between calls, treating every caller as a welcome guest.• Manages incoming and outgoing calls in an expedient, efficient and courteous manner using the prescribed phraseology. • Processes requests for paging and retrieval of pages efficiently and accurately. Changes the current paging status as requested by the holder of the pager.• Issues new, replacement and loaner pagers as well as returns and deletes pagers from the Mass General Brigham paging system including updates to the telephone directory and paging databases.• Understands the various "codes" and the procedures for their activation. "Codes" include: medical, fire, internal and external disasters, and other emergencies, often of a life-threatening nature.• Responds to all telephone inquiries for patient information which may include handling confidential information.• Responds to requests from staff regarding department on-call schedules.• Handles answering service calls in an efficient and courteous manner using prescribed guidelines.• Escalates unusual or difficult problems with callers, telephones, pagers or answering services to the Supervisor.• May be required to perform responsibilities at multiple locations based on need and situation.• Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration• Other duties as assigned.Qualifications Qualifications:• High school diploma or equivalent.• Able to type 35 wpm and knowledge of popular MS Windows software applications.• Phone-based customer service and/or call center experience required; experience in a hospital or medical environment preferred.• Knowledge of medical terminology preferred.• A combination of education and experience may be substituted for requirements.Skills/Abilities/Competencies:• Capable of multi-tasking and toggling between multiple screens and software solutions.• Good interpersonal and telephone skills.• Ability to thrive in a fast-paced healthcare environment.• Able to work independently and be highly motivated.• Excellent spelling and grammar skills. Must be able to read, write and speak in English fluently.Laadership Responsibility: No direct reports; may provide guidance to less seasoned and new staffFiscal Responsibility: Demonstrates fiscal responsibility by effectively using Mass General Brigham resourcesWorking Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.• Busy call center environment with close-set cubicles• This position is hybrid and requires local travel to MGB sites• Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.• Normal office working conditions. The noise level in the work environment is quiet to moderate.• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.• Specific vision abilities required by this job include close vision, distance vision and depth perception.EEO Statement Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.