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Medical Worker Salary in Birmingham, AL

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AC Power-Project Leader
Vertiv Corporation, Birmingham
The Site Level Project Leader will provide world class start-up leadership for large, high-profile orders of Liebert power equipment. The PL is the primary Vertiv Service representative for large jobs, from factory testing, through start-up, site acceptance testing, and project completion. The PL is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The PL is also required to maintain continuous communication with CRC, Area/District Offices, and Area Managers.DUTIES & RESPONSIBILITIES: ROLE § Relies on extensive experience and judgment to plan and accomplish work related goals § Requires no direct supervision § Leads and directs the work of others § Provides guidance to others on complicated situations § Factory certified on a variety of products that interact with Liebert systems: o Expert working knowledge of Electrical Power Distribution, Generators, Switchgear, Automatic Transfer Switches, et al. § Represent Service at all post-sale, customer and contractor meetings for projects which the PL is assigned to by the Area Manager § Coordinate start-up and site testing activities for assigned projects before it begins o Review site testing requirements and service items provided on the sales order o Review customer or third-party test procedures, match to what was sold with the order o Assist and recommend man-power needs for the job o Gather all documentation for job (submittals, as-built drawings, in-house test procedures) o Tag equipment and open start-up & site testing tickets o Initiate SFA requests for custom made test procedures, when provided by Vertiv Service and sold with the equipment § Attend Factory Witness Testing for assigned projects, represent Service in front of the customer, contractor, and consultant § Assist contractors as required during installation of assigned projects o Coordinate Pre-Site meetings with contractor o Visit site on regular basis as agreed upon, typically once per week for large jobs o Provide phone support to contractor for technical questions during installation § Support start-up and site testing activities for assigned projects o Ensure sufficient man-power on site each day to perform start-up and site testing work o Assist during start-up and site testing as necessary, depending upon man-power availability and site location o Provide first level of tech support assistance to speed up problem resolution o Arrange proper test equipment and heavy equipment (such as load banks), ensure all is on site at the times required o Monitor start-ups for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control o Provide daily status reports to Service management and sales rep o Support District Offices, or Power Technical Support, as requested even for projects not directly assigned to by the Area Manager o Assist or coordinate PM's for large customers, as requested by District Manager o Provide phone or on-site support for remedial services calls o Provide a first line of high-level technical support on-site for critical customer problem resolutions o International start-up or support as requested by Power Technical Support or Field Management TECHNICAL § Provide On-the-Job training and on-site direction to associates for assigned projects § Conduct field customer training for assigned projects as required § Communicate with National Technical Support on equipment issues § Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips SAFETY § Operate in a safe manner in accordance with published safety guidelines § Must wear appropriate PPE as per company guidelines and accordance with job duties § Adhere to work hours policy guidelines - "14 hours rule" § Report all work related accidents or injuries within 24 hours to the appropriate personnel § Must be a role model to fellow associates with regards to safety by setting a positive example § Point out potentially unsafe conditions to a customer or contractor, as necessary and based on extensive experience, with the authority to halt work on a project until conditions are corrected ADMINISTRATION § Coordinate assigned project completion, customer training, and close-out o Provide all test data and start-up reports in a final package to the customer o Coordinate any additional training bought with the sales order, provided either by the Customer Engineer, Power Tech Support, or the Project Leader directly § Provide Time and Material quotes for customers or contractors for assigned projects, as necessary § Coordinate subcontracted services and equipment rentals for assigned projects, provide purchase orders to vendors as required § Gather all Service revenue (sales order and any additional PO's) & costs (labor, equipment, and subcontracted) for assigned projects and report to Power Technical Support for regular profit/loss reports to Service management § Review and process submittal drawings § Log all technical support telephone calls § Provide accurate and timely reporting in accordance with published guidelines o Time cards, expense reports, mileage reports, ticket closure, forms, et al. § Maintain company property according to company policies o Vehicle, credit cards, PPE, test equipment, laptop, pager, et al. CUSTOMER SATISFACTION § Provide proper and adequate communication to internal and external customers § Provide estimated time of arrival to the customer or contractor where applicable § Coordinate and attend customer or contractor meetings as required § Maintain customer satisfaction rates according to company guidelines PERFORMANCE § Complete all work in an efficient and timely manner § Capable of making strong decisions, technical and commercial, under pressure § Properly evaluate site and equipment for appropriate billing status § Maintain productive utilization rate according to company guidelines § Adhere to company dress code and safety regulations § Understand and comply with company startup/escalation process and procedures § In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates § Maintain proper and adequate level of internal communications § Ability to communicate with all levels within the organization -Managers, co-workers, Support Services, sales, electronic communications, et al. § Conduct themselves in a high degree of professionalism, and of service delivery § Ability to handle stressful situations and provide a calming effect to customer § High level of diplomacy when interacting with internal and external customers KNOWLEDGE, SKILLS & ABILITIES: • Required experience (one or more of the following) o ASEET - preferred o ASMET o Six years military experience in a related field o Equivalent industry experience • Job progression requirements o Minimum 5 years Project Management experience o Product certifications and field knowledge assessment up to date in accordance with job level (refer to job progression chart) o Meet all aspect of your current job description • Interpersonal Skills o Professional o Reliable o Team Player • Mastery of electrical / electronic test equipment and theory • Must be able to read and interpret electrical one-line diagrams and blueprints • In all aspects of the job, need to lead by example, and held to a higher standard of conduct o Product certifications up to date o Meet all aspects of the job description o Performance evaluation rating of meets all aspects of job requirement or better o Consistent performance and customer relation skills • Technical skills o Ability to make an immediate site evaluation, skills to include: environmental temperature, and general operating conditions without supervision o Ability to summarize and report all work related tasks performed o Ability to give technical assistance via the telephone to customers on a regular basis o Provide phone or on-site technical support to junior level associates o Independently evaluate, recognize and recommend acceptable customer solutions based upon site evaluation o Recommend and direct activities at a customer site by leading technical activities of other technicians o Provide on-site customer consultation, must be able to present themselves as an expert in the field o Capable of providing project leadership and on-site direction for assigned projects o Provide expert site evaluation for Liebert Power Products and related systems o Assist Liebert Engineering and National Tech Support with site evaluations, site visits, and recommendations/solutions as required o Expert in site acceptance testing procedures and equipment • Strong skill sets: o Strong communication skills § Ability to communicate with all levels within the customer organization § Strong verbal communication § Excellent written skills o Able to manage stressful situations o Diplomacy o Troubleshooting skills o Safety procedures o Strong organizational and planning skills o Excellent time management ability, capable of working without direct supervision o Computer skills § Advanced word processing, report generation § Spreadsheet processing § Electronic mail § Test equipment and data analysis programs § Familiarity with computer networks o Mechanical aptitude WORKING CONDITIONS: • Minimum of 90% domestic travel is required. • International travel as directed by Power Technical Support or Field Operations • Hour/Day on-call availability through a national paging system • Flexible schedules (weekends, evenings, and holidays) • Valid driver's license • Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check. • Valid U.S. passport required • Deployable in the event of emergenciesPHYSICAL REQUIREMENTS: While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.OUR STRATEGIC PRIORITIES • Customer Focus • Operational Excellence • High-Performance Culture • Innovation • Financial StrengthOUR BEHAVIORS • Own It • Act With Urgency • Foster a Customer-First Mindset • Think Big and Execute • Lead by Example • Drive Continuous Improvement • Learn and Seek Out Development Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected] No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Oxygen Delivery Technician
Sleep Management, LLC dba Viemed, Birmingham
Sleep Management, LLC dba ViemedOxygen Delivery TechnicianJob Category: OxygenRequisition Number: OXYGE001973Full-TimeEssential Duties and Responsibilities:Reports directly to the Respiratory Operations Manager.Become familiar with all DOT and FDA regulations as they pertain to oxygen.Delivers equipment and supplies from inventory as prescribed on patient/client delivery tickets.Assures proper segregation of clean and dirty equipment in the delivery vehicle.Loads the equipment, oxygen systems, and related supplies into vehicle.Determines or obtains the best daily route, then drives delivery vehicles on that route, to deliver home medical equipment, oxygen and supplies to home care patients/clients in a timely manner.Completes route sheet accurately and returns in a timely manner.Provides patient/client orientation, instructing on the proper use, maintenance and safety of equipment.Works with patients/clients to solve a variety of problems, thereby acting as a company field representative.Returns and unloads returned rental equipment, assuring proper segregation of clean and dirty equipment.Completes delivery and pick up paperwork promptly and accurately, including route sheets, manifests and patient/client documentation, returning paperwork to the appropriate facility personnel.Assists in cleaning and disinfecting rental equipment.Assists in minor repair work on home medical equipment within the scope of training.Requests additional stock for inventory as needed.Assists in inventory count as needed.Maintains a professional appearance and appears in proper company uniform.Assists in tracking down paperwork, signatures, charts, etc as needed to complete orders.Promotes teamwork among co-workers, including in assisting respiratory therapists and patient care coordinator as needed.Takes "on-call" time on an agreed upon basis.Performs all office maintenance tasks as required.Demonstrates timeliness, courtesy, sincerity and patience when dealing with patients/clients.Markets the company in a positive and professional manner at all times.Assumes other duties within scope of training as assigned by the Respiratory Operations Manager.Other duties as assigned.Qualifications:High School Diploma required.1-3 years of EMT and/or Medical Delivery Driver experience preferred.Excellent communication skills, both written and verbal to interact knowledgeably with customers/clients.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.EE must frequently lift and/or move up to 10 pounds.EE must occasionally lift and/or move up to 50 pounds. Work Environment:This job will require the employee to go into patient homes and hospitals for the set-up and service of medical devices.Competencies :Problem Solving/AnalysisTime ManagementCommunication ProficiencyTechnological Capability Customer/Client FocusCollaborationYou will be expected to work during regular business hours, Monday through Friday, 8:00 a.m. – 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties and responsibilities may change at any time with or without notice. Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)PI238704828
Executive Production Underwriter Reinsurance and Alternative Risk - Medical Professional Liability
Proassurance, Birmingham
An exciting opportunity exists to join the ProAssurance family of companies! We are a specialty writer of professional liability, products liability and workers' compensation insurance. With approximately 1,000 team members operating in all 50 states, we are well-positioned to offer career opportunities to individuals interested in professional growth.This position supports our medical professional liability line of business and can be fully remote in the contiguous United States. Summary:This role is a key business leader in the organization and will be the underwriting lead, and liaison for assumed reinsurance, loss portfolio transfers, and ProAssurance HCPL treaty coordination activities. The Executive Production Underwriter, Reinsurance/Alternative Risk Solutions is an important contributor in the development and execution of the company's strategic plans for both growth and profitability.Essential Duties and Responsibilities:25% Reinsurance ManagementMaintains Assumed Reinsurance book through assessment of risk tolerance, market appetite and emerging risk issues and executes underwriting strategy. Works with actuaries to evaluate hospital and assumed reinsurance underwriting opportunities, trends, and patterns for new business as well as renewal accounts.Creates and reviews underwriting performance measures with management team.Review and summarization of key terms and provision sin assumed re contracts.Provide technical support for ProAssurance HCPL ceded reinsurance program/treaty including contract analysis.Reviews and revises workflow, process and procedures for continuous improvement.20% Underwriting Performance and Claims ReviewsEnsures Assumed Reinsurance alignment of individual goals with company goals.Monitors Assumed Reinsurance new business production and renewal retention against plan and takes corrective action as needed.Establishes and ensures implementation of an underwriting quality assurance program for Assumed Reinsurance underwriting.Work closely with Actuarial to develop pricing for all Assumed Reinsurance new business and renewal accounts in accordance with the company's underwriting authority requirements.Works closely with and coordinate claims monitoring of all Assumed Re deals.15% HCPL Treaty and Cyber Reinsurance CoordinationCoordination of HCPL Reinsurance Treaty with reinsurance intermediary. Manage and adhere to all renewal timelines and key activities, including the submission gathering coordinationCoordination of Cyber reinsurance and all activities relating to relationships with the cyber market(s)10% Strategic PlanningOversees the strategic plan for ProAssurance's Assumed Reinsurance, Alternative Risk, and Loss Portfolio Transfer underwriting and administrative functions. Hereinafter referred to as Assumed ReinsuranceMonitors performance against strategic plan and provides regular updates to managementCoordinates with all underwriting product areas to ensure Assumed Reinsurance plans are alignedEnsures achievement of profitable Assumed Reinsurance growth and adherence to plan goals and objectives10% Culture ManagementDemonstrates ProAssurance values at all timesHolds Assumed Reinsurance working group accountable for following cultural values and norms.10% Policy and Procedure Development and ComplianceEstablishes common policies and processes ensure organizational consistency with respect to all functions.Monitors compliance, reports results, and assures corrective actions for all functions.5% Innovation and Product DevelopmentKeeps educated on evolving risks, and exposures. Engages others about ways to improve the service and/or products that we provide. Encourages others, at all levels, to offer ideas and take initiative to vet those ideas.Secondary Duties and Responsibilities:5% Other duties and tasks as assigned by managementQualificationsBachelor's degree required, advanced degreeCPCU or RPLU or reinsurance and/or captive specialty designation required10 years of underwriting experience in P&C insurance with seven (7) or more of those reinsurance underwriting and proven skills with insurance contract analysis Extensive knowledge of medical professional liability insurance products, distribution channels both retail and reinsuranceDemonstrated leadership, relationship and team building skills and critical thinking skillsDetail oriented and disciplined execution skillsStrong relationship and influence management skillsSuperior communication and presentation skillsAdaptable and comfortable with changeUnderstanding of insurance terminology, insurance and underwriting principles requiredProficiency with Microsoft Office SuiteExcellent organizational and interpersonal skillsSelf-motivated and able to accomplish multiple tasks within deadlinesAbility to process information logicallyStrong analytical skills to interpret data and make sound decisions and devise appropriate solutionsExperience in a production underwriting role, with specific broker territory and assignments.Superior negotiation, marketing and sales skills.Magnificent large account skills with superb knowledge of actuarial tools and methods.Able to review the work of others, provide feedback and approve other underwriters' quotationsMeets work deadlines, excellent desk management skills.Solid knowledge of rating and documentation management and workflow systems.Able to create, build and develop superior relationships with agencies and internal colleaguesAble to handle referrals, review the work of others, and provide effective coachingAbility to attend insurance and industry/business functions to promote and present a positive image of the CompanyUp to 20% travel.Here at ProAssurance, we believe our team members are our most valuable asset. We are committed to providing a dynamic and inclusive environment where everyone can do their best work and grow personally and professionally.For that reason, we partner with The Predictive Index (PI) - an organization equally committed to improving the working lives of people, to help us hire the best talent by providing additional insight about one's work style. The position you applied to requires completion of two assessments prior to being scheduled to interview with a hiring manager. Completion of the assessments is not required in order for your application to be reviewed and to speak with a Talent Acquisition team member. These assessments are Behavioral and Cognitive (internal candidates will only receive the Behavioral assessment), and each assessment takes less than 12 minutes to complete. After submitting your application, you will receive two emails from The Predictive Index inviting you to complete each of these assessments (please check your SPAM or Junk email folder if you do not see these emails in your inbox).Position Salary Range$110,923.00 - $183,041.00The salary range displayed represents the entirety of the pay grade for this position. Most candidates will start in the bottom half of the range. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have, your location and comparison to other team members already in this role.
Environmental, Health & Safety (EHS) Specialist
Altec, Inc., Birmingham
Why Join Altec?Altec specializes in the design, manufacture, sale, and servicing of aerial devices, digger derricks, cranes, and specialty equipment, supporting customers in over 100 countries throughout the world. Altec is an innovative, financially sound company that is leading the industry and setting the standard of excellence. Join the thousands who have made Altec their career decision. Building on over 95 years of growth ... There's never been a better time to join us! Altec's used equipment division, Altec NUECO, currently has an opening for a Facility Environmental, Health and Safety Specialist. This position will be located at 1730 Vanderbilt Road, Birmingham, AL 35234. This position will be responsible for EHS at both Altec NUECO facilities (Birmingham, AL and Fort Wayne, IN.)The ideal candidate would: Ensure the facility complies with all current environmental and safety regulations; Work to develop, implement and monitor environmental and safety programs, policies, and procedures; Maintain environmental records and interfaces with regulatory inspectors on behalf of the facility supported; Evaluate the facility's procedures, facilities and equipment to identify compliance with environmental regulations and Altec environmental policies, programs, and unsafe conditions needing improvement; Identify and evaluate detrimental working conditions and make adjustments to safeguard associates' health; Maintain safety and environmental records. Major Responsibilities May Include : Maintains compliance with Air Emission Program, Emission Tracking, and reporting requirements. Assists in permitting for Air, Storm Water, and Waste registrations. Coordinates and conducts Waste and Storm Water sampling and conducts monthly and bi-weekly storm water audits. Conducts environmental and safety training and education programs and demonstrates the use of safety equipment. Serves as the assistant Primary Emergency Response Coordinator and Assistant Spill Team Leader for HAZWOPER certified responders at the facility Maintains the MSDS database at the facility. Coordinates the maintenance of the spill response equipment and countermeasures at the facility Coordinates and communicates "right-to-know" programs regarding hazardous chemicals and other substances and manages the Hazardous Waste Program. Conducts Hazardous Waste, Storm Water, and SPCC Audits, per Altec programs and policies. Serves as primary contact person with EPA and OSHA regulatory agencies. Involved in accident investigations Conducts Job Safety Analysis (JSA's) Maintains all Environmental and Safety Governmental records. Manages and administers the Altec APSMS system the online (ACMIS) MSDS records for the facility. Manages DOT Drug Testing for the facility. Leads and coordinates Environmental and Safety Compliance and Worker's Compensation RCI events. Participates in environmental and safety orientation and training for new associates. Develops & maintains industrial hygiene programs such as noise surveys, continuous atmosphere monitoring, and ventilation surveys. Develops and maintains medical monitoring programs for associates. Inspects and evaluates workplace environments, equipment, and practices, to ensure compliance with safety standards and government regulations. Completes and files all Environmental and Safety regulatory reports and submits required governmental reports for EPA and OSHA compliance. Inspects specified areas to ensure the presence of fire prevention equipment, safety equipment, and first-aid supplies. Investigates accidents to identify causes and to determine how such accidents might be prevented in the future. Investigates health-related complaints and inspects facilities to ensure that they comply with public health legislation & regulations. Maintains and updates emergency response plans and procedures. Maintains inventories of hazardous materials & wastes, using waste tracking systems to ensure materials are handled properly. Orders suspension of activities that pose potential exposure to workers' health, safety, and/or potential impact to the environment or ecosystems where the facility is located. Provides new-employee health and safety orientations and develop materials for these presentations. Interfaces with the Corporate Environmental Manager and Corporate Safety Manager regarding implementation of the Corporate Environmental Program and Corporate Safety Program. Manage Altec Nueco's overall training program. Travel - approximately one week every other month, plus occasional trainings, seminars and conferences. All other duties as assigned Education, Experience and Skills Required: The job level can be adjusted at time of hire if the candidate meets the qualifications for jobs of a more experienced level in the career path. Four year Bachelor's degree, preferably in Occupational and Safety, Environmental Science, or Environmental Engineering; OR High School diploma plus four years direct applicable experience in Environmental & Safety (i.e. EH&S Coordinator) at an Altec facility in lieu of a Bachelor's degree required Basic S&H Principles - Experience must include understanding of the following: Basic application of regulatory standards (OSHA or DOT) - OHSA 30 hours training Application of simple hazard assessments (e.g. JHA/JSA) Basic Hazard recognition skills (e.g. Guarding, slips, etc.) Simple problem-solving abilities (e.g. job and/or gap analysis, etc.) Root Cause Analysis - Participate in 5 whys, cause mapping Continuous Improvement at an individual level (e.g. Housekeeping, procedure, etc.) Operational Knowledge Basic IH Knowledge ALTEC VALUES • Customer first • Enjoyment of work • Family • Financial stability • Integrity • People are our greatest strength • Quality • Spiritual development • Teamwork Altec also offers a comprehensive benefits package that includes: Medical, Dental,Vision and Prescription Drug Program Retirement 401(k) Traditional or Roth 401(k) Program Options with Company Match Three Weeks Paid Vacation per year Ten Paid Holidays per year Paid Parental Leave Short-Term and Long-Term Disability Leave Flexible Spending Accounts Tuition Assistance Program Employee Assistance and Mental Health/Substance Abuse Program Life Insurance, Accidental Death and Dismemberment Insurance Supplemental Insurance including Hospital Indemnity, Critical Illness and Accident Insurance Additional Wellness Programs and Rewards Available Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.
Business Development Analytics and Operations Manager - Medical Professional Liability
Proassurance, Birmingham
An exciting opportunity exists to join the ProAssurance family of companies! We are a specialty writer of professional liability, products liability and workers' compensation insurance. With approximately 1,000 team members operating in all 50 states, we are well-positioned to offer career opportunities to individuals interested in professional growth.This position supports our medical professional liability line of business and is based in Birmingham AL.Job Summary: The Manager, Business Development Analytics and Operations is responsible for oversight of the Business Development Operations team which includes development and growth of MPL products and programs, agent incentive contract structures and opportunities, internal and external training, and relevant reporting and business analytics. The Manager will develop and implement operational strategies that support the BD department while focusing on delivering quality service and support to both internal and external customers. Essential Duties and Responsibilities:25% - Platform design, implementation, and management:Collaboratively implement and manage reporting on BD analytics and ARM system for Business Development.Collaboratively manage internal sales training and external technical training programs.Manage and oversee all BD service areas, including programs and products, agent incentive contract structures, and business development administration.Manage all nationally consistent processes for Business Development.25% - Cross Department Collaboration:Work collaboratively with other departments to design, implement and manage BD platforms and systems.Create and maintain trustworthy and mutually beneficial relationships with regional teams in other departments.Create methods to report BD related information and analytics to other departments.20% - Team Development:Recruit and select direct reports and coach them to create a best-in-class team.In collaboration with VP define roles, responsibilities, and key results areas for all BD Services positions.Manage performance and work with each direct report to establish performance goals.Monitor performance routinely and meet regularly with each direct report to review performance to goals.Develop direct reports according to succession plans, company needs and their career path. Coach direct reports to develop them for future opportunities and guide them in their current roles.10% - Department Administration:Design, package, present and distribute BD information.Manage event planning and management activities and processes.Ensure department administrative needs are met by disseminating workload and projects appropriately.Collaborate on the development of national and state business plans which support profitability and growth; participate in periodic agent review process and develop appropriate agency plans to achieve the premium and profitability plans.10% - Market Analysis:Consolidate and distribute aggregated market information and analytics.Consolidate and distribute information on PRA products, services, etc. to BD team.5% - Financial Management:Working with BD team and marketing create and manage BD budget related to endorsements, sponsorships, and events.Using established financial reports, manage to the established budget with the goal of meeting or beating the budget.Secondary Responsibilities:5% - Perform special projects as directed by management.Qualifications:Bachelor's degree in business or equivalent experience.Seven years of experience in operations management, finance, or insurance.Three years of supervisor experience.Casualty insurance experiences in business development is preferred, knowledge of medical professional liability insurance or healthcare is a plus.Critical thinker and strong analytical skills.Effective, clear presentation skills, oral and written communication skills and organization skills.Strong process and system design skills.Experience in successfully setting and exceeding goals.Ability to handle competing deadlines.Initiative to solve problems and appropriately pursue opportunities.Ability to seek creative solutions to recurring problems.Adaptable and comfortable with change.Here at ProAssurance, we believe our team members are our most valuable asset. We are committed to providing a dynamic and inclusive environment where everyone can do their best work and grow personally and professionally.For that reason, we partner with The Predictive Index (PI) - an organization equally committed to improving the working lives of people, to help us hire the best talent by providing additional insight about one's work style. The position you applied to requires completion of two assessments prior to being scheduled to interview with a hiring manager. Completion of the assessments is not required in order for your application to be reviewed and to speak with a Talent Acquisition team member. These assessments are Behavioral and Cognitive (internal candidates will only receive the Behavioral assessment), and each assessment takes less than 12 minutes to complete. After submitting your application, you will receive two emails from The Predictive Index inviting you to complete each of these assessments (please check your SPAM or Junk email folder if you do not see these emails in your inbox).Position Salary Range$96,465.00 - $159,184.00The salary range displayed represents the entirety of the pay grade for this position. Most candidates will start in the bottom half of the range. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have, your location and comparison to other team members already in this role.
Field Services Representative III
Medtronic, Birmingham
Careers that Change Lives We believe that when people from different cultures, genders, and points of view come together, innovation is the result -and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. A Day in the Life This position has the responsibility and authority to provide remote and on-site engineering support to the navigation and intraoperative imaging products installed base and driving customer satisfaction through service.Additional Information Location: Individuals must reside within 30 minutes from Birmingham, AL in order to successfully support this territory. Territory: This position will support a territory that covers the Birmingham, AL metro area. Travel: This position will require 75% of travel including overnight travel. 50% of travel will be local travel in or near Birmingham, AL . Equipment: This position will work on Medtronic O-arm Surgical Imaging Systems and Mazor Robotic Guidance Systems.Responsibilities may include the following and other duties may be assigned.• Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area.• Installs, operates, maintains, repairs and modifies equipment on designated equipment.• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations• Analyzes and evaluates products and related performance.• Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.• Support future product integrations by performing upgrades and or configuration updates to existing and future imaging/navigation equipment.• Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members.• Provide testing and validation support to the manufacturer's organization, as applicable.• Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system. Must Have: Minimum Requirements • High School Diploma or equivalent required• 4 years technician, clinical field service or clinical customer support experience. Nice to Have • Associate's degree in Bioengineering, engineering or technology field.• Previous experience as Technician/Field Services within medical device industry.• Direct experience supporting surgical imaging and robotics equipment• Experience with orthopedic anatomy, surgical protocol and medical terminology.• Ability to troubleshoot with technical skills, creativity and high discipline.• Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.)• Ability to read and understand schematics and engineering drawings.• Familiar with the FDA 21 CFR, CGMP for Medical devices.• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.• Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.• Experience with x-Ray systems particularly mobile fluoroscopy or CT systems.• Experience with robotics or motion control helpful About Medtronic Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future. Benefits & Compensation A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards here .The provided base salary range is used nationally in the United States (except in Puerto Rico and certain CA locations). The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc. Physical Job Requirements The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
Maintenance Manager
Sonesta Hotels International Corporation, Birmingham
Job Description Summary The Maintenance Manager (MM) is the onsite leader of building, equipment and grounds condition of the hotel. This is the lead maintenance job with a limited range of facilities. The Maintenance Manager may supervise or provide leadership to 1-2 maintenance workers. This position will perform maintenance and repairs, and preventative maintenance, to all areas of the hotel. The Maintenance Manager is responsible for maintaining a clean and organized maintenance shop and for the security of the hotel inventory and assets such as tools, supplies, furniture, fixtures, and equipment. The Maintenance Manager's focus on guest and associate satisfaction, expense control and product quality and will lead to their contribution to the overall goals of the hotel. In addition, the Maintenance Manager is also responsible for the upkeep, use, care, and repair of the company vehicle. Ensure that the Van is in compliance with all licensed or regulated activities. Ensure that van defects are promptly reported, van is safe and operational, and if not, that necessary repairs are completed.Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Create processes and procedures to ensure the hotel is properly maintained and clean.Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.Partner with the General Manager to recruit, train, develop, and manage the Maintenance staff.Specialized knowledge of basic plumbing, carpentry, electricity, and equipment mechanics.Perform maintenance and repair work on the interior and exterior of buildings, hotels rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating, air conditioning (HVAC), ventilation, and water treatment systems, swimming pool (if applicable), and snow removal, etc. Ensure that equipment is prepared and operational for the following day's work.Perform preventive maintenance as outlined in the PM Works program. May include and is not limited to: Inspect building, furniture, bathrooms, guest rooms, and all equipment to ensure it is functioning properly and efficiently, read and record mechanical and other meters to ensure effective energy management, and maintain inspection log and records of scheduled work and repairs. Have an exterior PM program in place to maintain all buildings, parking areas, vans, and landscaping.Monitor and secure inventory. Follow established ordering procedures to replenish supplies and inventory. Minimize waste.Take responsibility for and inform management of hazardous situations, emergencies or threats to the security of guests, associates or hotel assets.Responsible for testing, maintenance and repair of all hotel life safety systems.Provide input for the annual department operating budget.Promote teamwork and quality service through daily communication and coordination with other departments.Ensure the proper process is in place to manage and report on the human resources and benefits programs within the Maintenance department. This includes the recruiting, onboarding, training, ongoing performance management, and offboarding of all associates of the department.Enforce hotel standards, policies, and procedures are in place within the maintenance department.Manage and report on the proper use, maintenance and location of all supplies provided to the Maintenance department.Manage and report on the purchasing of all supplies needed to manage the maintenance department. This includes the proper use of any platforms and/or programs to leverage purchasing power and the analysis of hotel spending to identify efficiencies.Utilize PM Works to implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure guest satisfaction.Promote safety by the proper use and wearing of all protective equipment and uniforms.Act as "Manager on duty" as required.Ensure compliance with federal, state and local laws regarding health, and safety services.Perform other duties as assignedQUALIFICATIONS AND REQUIREMENTS:Advanced vocational training plus two years of experience in general building maintenance or construction, or equivalent combination of education and experience. Professional certification and license required by law.Previous background from the extended stay industry or apartment building maintenance management preferred.Specialized knowledge of basic plumbing, carpentry, electricity, and equipment mechanics.Ability to prioritize and organize work assignments.Ability to speak, read, and write fluent English; other languages beneficial.Reading and writing abilities are required in order to document tasks completed, to order supplies, to receive instructions for the day and/or to read equipment manuals including safety information.Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.Problem solving, reasoning, motivating, organizational and training abilities.Experience with Microsoft Office preferred.Ability to travel including some overnight travel is required.Valid driver's license required.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Frequently handling objects and equipment to maintain the facility.Will be required to regularly use commercial chemicalsCarrying, lifting or pulling items weighing up to 75 pounds.Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Account Executive - ProAssurance Agency
Proassurance, Birmingham
An exciting opportunity exists to join the ProAssurance family of companies! We are a specialty writer of professional liability, products liability and workers' compensation insurance. With approximately 1,000 team members operating in all 50 states, we are well-positioned to offer career opportunities to individuals interested in professional growth.This position supports ProAssurance Agency and preference is for this position to be hybrid and based in Birmingham AL.The responsibility of the Account Executive I is, working with and under the guidance of a Senior Account Executive, to grow a book of business by selling professional and/or commercial lines products to prospects and providing best-in-class service to existing clients to achieve high retention. Duties include conversion of prospects to clients, assessment of client needs and coverage recommendations, negotiating with insurance company underwriters to obtain proper and competitive coverage for clients, review and delivery of coverage options, renewal of existing accounts and provision of best-in-class service.Essential Duties and Responsibilities:50% New Business CreationAssist senior-level Account Executives with accounts based by premium sizeBuild relationship with prospects as trusted advisorEvaluate prospect risks, determine appropriate coverage(s)With prospect, complete application(s) and submit to the appropriate markets for quotesEffectively negotiate with underwriters to obtain appropriate and competitive quotes on behalf of clientReview coverage options provided by underwriters and present best option(s) to clientOvercome sales objections by client and underwriter subjectivities to write the policyWork with service team to finalize new policy and place coverageReview and analyze policy to assure it is correct and deliver to client25% Service, Renewals and RetentionMeet established service standards in response to client needs, questions or change requestsInform, educate, and assist clients with policy coverage questions as neededReview changes to client operation, inform client of necessary coverage changes and work with underwriters to amend coverage accordinglyAssure that any amended coverage is correct and provide endorsement(s) to clientWith client, review policies coming up for renewal to assure coverage remains appropriate for exposureWith client, complete any applications needed for renewalSubmit renewal to appropriate underwriters and effectively negotiate renewal termsPresent best renewal option(s) to client and renew policyWork with service team to finalize renewalReview renewal policy to assure it is correct and present to client25% Continuing Education and AdministrationMaintain strong working knowledge of the healthcare delivery system and the exposures related to it including but not limited to medical specialties, practice modes, medical facilities, and systems.Accurately enter customer and submission information into the agency management system.Participate in training and educational seminars for professional development.Meet E&S and state-specific regulations to ensure compliance.Research market conditions and changes.Perform special projects and support agency team members as directed by management.Assist in meeting ProAssurance Agency's initiatives and goals.Qualifications:Bachelor's degree in business, insurance, or related field is required, or 8 years of professional level insurance experience may be substituted if bachelor's degree is not achieved.Minimum of 2 years of insurance sales and services and/or consulting experience required; experience in professional or commercial liability preferred.P&C insurance license required or ability to obtain in first 60 days in position.Strong sales and customer service skills required.Demonstrated strong interpersonal and relationship management skills.Demonstrates working knowledge and experience within brokerage industry.Understands industry trends and governmental regulations.Self-starter with excellent project management and organizational skills.Effective and professional communication skills.Demonstrates professional, tactful negotiation and superior persuasion skills to achieve objectives.High degree of accountability to prioritize work, meet deadlines and reach goals.Proficiency in Microsoft Office Suite, including Word and Excel and strong technical skills in agency management systems.Strong interpersonal, collaboration, verbal, and written communication skills.Excellent organizational skills, attention to detail, ability to work independently.Independent judgment is required to plan, prioritize, and organize a diversified workload in a fast-paced environment.Here at ProAssurance, we believe our team members are our most valuable asset. We are committed to providing a dynamic and inclusive environment where everyone can do their best work and grow personally and professionally.For that reason, we partner with The Predictive Index (PI) - an organization equally committed to improving the working lives of people, to help us hire the best talent by providing additional insight about one's work style. The position you applied to requires completion of two assessments prior to being scheduled to interview with a hiring manager. Completion of the assessments is not required in order for your application to be reviewed and to speak with a Talent Acquisition team member. These assessments are Behavioral and Cognitive (internal candidates will only receive the Behavioral assessment), and each assessment takes less than 12 minutes to complete. After submitting your application, you will receive two emails from The Predictive Index inviting you to complete each of these assessments (please check your SPAM or Junk email folder if you do not see these emails in your inbox).Position Salary Range$47,937.00 - $79,103.00The salary range displayed represents the entirety of the pay grade for this position. Most candidates will start in the bottom half of the range. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have, your location and comparison to other team members already in this role.
AC Power Customer Engineer - Birmingham
Vertiv Corporation, Birmingham
At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service. Why Vertiv is the best company for Field Service professionals: Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture Company leaders have many years of hands-on Field Service experience in this industry and many others Tremendous focus is placed on employee technical and leadership development Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning Competitive benefits include: Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & more Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides Company-wide commitment to promoting a strong work/life balance An employer-of-choice for Veterans with technical backgrounds The Customer Engineer (CE) is responsible for installation, commissioning, scheduled and emergency service on Small to Large UPS, Power Distribution Units and other Power Products, & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers, co-workers, sales representatives and others as appropriate. RESPONSIBILITIES: ROLE Perform service tasks as assigned and as per company policies and procedures Capable of working under direct supervision or independently based upon training completion Render on-site and phone assistance to customers Communicate with Technical Support on technical or procedural issues Implement Field Change Notices per published guidelines Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips SAFETY Operate in a safe manner in accordance with published safety guidelines Maintain and operate company vehicle in accordance with local laws and company policy Must wear appropriate PPE as per company guidelines and accordance with job duties Adhere to work hours policy guidelines - "14 hours rule" Complete required Vertiv safety training assignments on time. Adhere to on-site Customer safety requirements when applicable. Report all work-related accidents or injuries within 24 hours to the appropriate personnel. ADMINISTRATION Complete accurate and timely administrative tasks (i.e. Timecards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines Maintain individual inventory and perform cycle counts in accordance with company policy Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies CUSTOMER SATISFACTION Provide proper and adequate communication to internal and external customers Provide estimated time of arrival to the customer where applicable Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment Strive to provide all customers a "first time fix" for their equipment Maintain customer satisfaction rates per company guidelines Attend Customer Meetings as required PERFORMANCE Maximize productivity by combining service opportunities Complete all technical and administrative work in an efficient and timely manner Capable of making technical and commercial decisions under pressure Properly evaluate site and equipment for appropriate billing status Maintain productive utilization rate per company guidelines Perform inventory cycle counts per company guidelines Adhere to company dress code and safety regulations Meet or exceed on-site response time requirements for each customer Understand and comply with company startup/escalation processes and procedures Maintain proper and adequate level of internal communications QUALIFICATIONS Experience (one or more of the following) ASEET or AMEET, or progress towards, is preferred 4+ years military experience in a related technical field 2+ years of relevant industry experience Interpersonal and Administrative Skills Communicate professionally and respectfully in both written and verbal forms Manage time effectively by prioritizing and balancing technical tasks with administrative tasks Collaborative with peers, customers, suppliers, and leadership Complete administrative tasks (i.e. report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashion Technical skills Make basic site evaluation skills to include: environmental temperature, and general operating conditions Familiarity with electrical / electronic test equipment and fundamentals Follow written technical documentation (i.e. procedures and product manuals) to perform service tasks Employ elementary fix/repair techniques based on directed supervision Complete service tasks and return unit to full operating conditions based upon directed supervision Summarize and report all work related tasks performed in written and verbal form Efficient with a personal computer and associated applications (Microsoft Office, Vertiv software, etc.) WORKING CONDITIONS: Travel to customer sites is required within the assigned district and sometimes outside of assigned district Most work is scheduled maintenance, but occasionally will involve unscheduled service A weekly, rotational on-call schedule is exercised for each District/Service Center Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check. Valid driver's license with no more than (2) speeding violations in the last 3 years and/or no more than (1) major vehicle violations within the last 5 years PHYSICAL REQUIREMENTS: While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds. Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship. At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people. The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected] No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
AC Power Field Service Technician-Birmingham
Vertiv Corporation, Birmingham
POSITION SUMMARY The Field Service Technician is responsible for installation, commissioning, and scheduled or emergency service on Small to Medium UPS & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate training certification. The Field Service Technician is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Field Service Technician is primarily responsible to support products and services sold to our "Edge" market segment and dispatched through our Coordinated Services/CRC teams. RESPONSIBILITIES Rely on direction from Coordinated Services Dispatch team to accomplish goals Perform several UPS/Batterywork related tasks Capable of working under direct supervision or independently based upon training TECHNICAL Render on site and phone assistance to customers. Communicate with National Technical Support on equipment issues Perform work related tasks per company guidelines for scheduled maintenance Implement Field Change Notices per published guidelines Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips SAFETY Operate in a safe manner in accordance with published safety guidelines Must wear appropriate PPE as per company guidelines and accordance with job duties Adhere to work hours policy guidelines - "14 hours rule" Report all work related accidents or injuries within 24 hours to the appropriate personnel. ADMINISTRATION Provide accurate and timely reporting per company guidelines Time cards, expense reports, mileage reports, ticket closure, forms et al. Maintain individual inventory in accordance with company policy Provide estimated time of arrival to the Customer Response Center where applicable Maintain company property per company policies Vehicle, credit cards, PPE, test equipment, laptop, et al. CUSTOMER SATISFACTION Provide proper and adequate communication to internal and external customers Provide estimated time of arrival to the customer for where applicable Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment Strive to provide all customers a "first time fix" for their equipment Maintain customer satisfaction rates per company guidelines Attend Customer Meetings as required PERFORMANCE Maximize productivity by combining service opportunities Complete all work in an efficient and timely manner Capable of making technical and commercial decisions under pressure Properly evaluate site and equipment for appropriate billing status Maintain productive utilization rate per company guidelines Perform inventory cycle counts per company guidelines Adhere to company dress code and safety regulations Meet or exceed on-site response time requirements for each customer Understand and comply with company startup/escalation processes and procedures Maintain proper and adequate level of internal communications Managers, co-workers, Support Services, electronic communications, et al. QUALIFICATIONS Required experience (one or more of the following) ASEET, or progress towards - preferred Four to Six years military experience in a related field Equivalent industry experience Interpersonal Skills Professional Reliable Team Player Familiarity with electrical / electronic test equipment and fundamentals Technical skills Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions Elementary fix/repair techniques based on directed supervision Capable of completing tasks and return unit to full operating conditions based upon directed supervision Ability to summarize and report all work related tasks performed Strongskill sets: Communication skills Customer service skills Troubleshooting skills Safety procedures Organizational and planning skills Computer skills Mechanical aptitude PHYSICAL REQUIREMENTS Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds. Frequent Standing Frequent kneeling / crawling / stooping Frequent bending / twisting Frequent climbing (stairs, ladders) Frequent driving (car, van, truck) Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship. TRAVEL TIME REQUIRED Willing to work flexible hours, weekends, holidays and night work. Must be available for out-of-town travel up to 50% of time. Valid driver's license At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people. The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected] No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.