Patient Access Representative Salary in Austin, TX

Job DetailsAre you passionate about improving the quality of healthcare? Are you ready to leverage your talents to make healthcare better for everyone? Do you want the opportunity to give back to your community? Do you want to have fun at work? Then join the growing team at Health Services Advisory Group (HSAG) that is transforming the delivery of healthcare in the United States!SummaryHSAG is nationally recognized as an industry leader in the areas of audits, data analysis, measure development, and patient satisfaction surveys. We are in search of talented individuals who are interested in a career in healthcare performance measure auditing as an Auditor, Sr. in HSAG's Audits department within the Data Science & Advanced Analytics division. Together we can spread positive change to make healthcare better. The Auditor, Sr. position benefits from HSAG's desire to grow its staff into future leaders of healthcare quality improvement in the nation. HSAG's auditors are provided formal training in an assortment of healthcare-related topics, including health policy, clinical concepts, overview of analytic methods, data sources, and management techniques. HSAG offers:A comfortable work-life balance, and flexible work schedules.Three weeks of paid time off and 15 company-paid holidays where staff leave two hours early prior to each holiday to get a "jump start" on holiday festivities.HSAG offers a competitive benefit package which includes medical, dental, vision, tuition reimbursement and 401(k).The Auditor, Sr. is a primary contributor to the Audit department's work that spans the broad spectrum of healthcare performance measurement projects at HSAG. Driven by intellectual curiosity and a passion for healthcare quality, this position performs-under supervision-healthcare auditing, data validation, and performance measurement projects through various stages including implementation, day-to-day operations, audit support, evaluation, and reporting. Activities include independently developing work plans, report templates, and timelines; independently leading contracts and project tasks; guiding coordination and Auditor I, II, and III staff in oversight and maintenance of project files and other project tasks; leading client teleconferences and meetings; performing online research on healthcare topics; leading performance measure validation audits; and providing regular progress reports to Data Science & Advanced Analytics management staff.Details regarding potential project assignments will be discussed with potential candidates during the interview process.Essential Competencies, Duties and ResponsibilitiesServe as a primary contributing member of HSAG's Audits department within DSAA.Serve as a lead auditor for all performance measure validation audits.Lead and manage multiple client contracts as primary point-of-contact and subject matter expert.Mentor and train junior staff with limited supervision.Provide oversight of supplemental Healthcare Effectiveness Data and Information Set (HEDIS®)[1] audit operations.Independently act in a liaison capacity between appropriate management personnel and staff, transmitting decisions and information to organizational units as appropriate, as well as outside agencies and organizations.Lead project management tasks, including communication (written, phone, fax).Communicate directly and manage project partners, consultants, subcontractors, and other entities on audit and performance measure validation-related projects.Maintain, tag, and sort documents for assigned projects on appropriate SharePoint team sites and HSAG's corporate and federal networks following HSAG prescribed governance rules.Prepare project deliverables and lead documentation and submission of deliverable using the appropriate mechanism (i.e., electronic, hard copy, direct data entry etc.).Develop and adhere to project time and task schedules, identify opportunities to improve the project process, and develop quality improvement activities accordingly.Meet agreed-upon deadlines in a timely fashion and independently and accurately prepare and type deliverables, reports, various project documents, letters, and other material.Lead and complete the development of written and data-oriented reports in Microsoft Word and Excel.Conduct research via the Internet including literature searches of clinical topics as assigned.Participate in and lead pertinent healthcare educational and training presentations as required.Conduct Internal Quality Control (IQC) monitoring regarding efficiency/effectiveness of activities conducted. Present issues and recommended solutions and take corrective actions as indicated.Serve as a subject matter expert to HSAG staff and clients on HEDIS measures and non-HEDIS performance measures as applicable.Represent HSAG in a professional manner at all times.[1] HEDIS Certified Measures® is a registered trademark of the National Committee for Quality Assurance (NCQA).Compensation: 101,000 to 125,000/annually DOEJob Requirements:Education and/or ExperienceMaster's degree in business, science, or healthcare-related field.At least seven years of work experience in healthcare and a minimum of ten years of work experience are required.Certified HEDIS Compliance Auditor (CHCA) required.At least five years of auditing experience and four years of experience as a lead auditor; at least four years in HEDIS auditing and/or data validation, with at least one year as a lead are required.Advanced knowledge of performance measures is required.Experience writing client reports as a lead author and report designer is required.Prior experience leading multiple medium and large projects or contracts is required.Experience writing responses to requests for proposals is required.At least two years of supervisory experience, including experience mentoring junior staff.Other QualificationsProficient English/communication skills (i.e., public speaking, spelling, composition, grammar, proofreading and editing).Proficient interpersonal skills.Experience in Microsoft Word, PowerPoint, and Outlook.Experience in Microsoft Excel.Experience in conducting research via the Internet.Ability to handle several projects simultaneously and work with multiple teams.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.HSAG All User Information Security ResponsibilitiesAll workforce members, volunteers, contractors or third-party agents of HSAG, Inc. who are authorized to access information systems and/or associated company data on paper or in electronic format are responsible for the following:Adhering to policies, procedures and guidelines pertaining to the protection of HSAG Company Data.Reporting actual or suspected breaches or vulnerabilities in the confidentiality, integrity or availability of HSAG Data to your immediate supervisor/manager, Corporate Compliance or Information Technology/Security Personnel.Reporting actual or suspected breaches or vulnerabilities in confidentiality, integrity or availability of Corporate Data, may be reported anonymously, via the NAVEX Global Compliance hotline at 1-800-992-9892.HSAG publishes various policies, guidelines and procedures related to the protection of Corporate Data and Information Systems. They can be found on the corporate SharePoint website. Information on requirements that may be unique to your business unit or a system you have access to can be found by talking to your supervisor/manager or designated system administrator.DisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs requiring non-regular work hours, or technological developments).HSAG is an EEO Employer of Veterans protected under Section 4212.If you have special needs and require assistance completing our employment application process, please feel free to contact us. EOE M/F/Vet/DisabilityGet job alerts by email.Sign up now!

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.Customer Service Advocates provide Outreach Services via telephonic and other engagement channels which include SDOH screening completion. Referrals to clients' in-house clinical team based on SDOH findings, medication adherence, AWV scheduling, and flu vaccine gap scheduling. Customer Service Advocates will document all Inbound and Outbound Inquiries according to client direction. Customer Service Advocates will answer and resolve inbound telephone calls from Customers resulting from attempts to conduct Outreach Services made by Vendor Customer Service Advocates via telephone or other company-approved engagement channels. Customer Service Advocates will take appropriate action to resolve Inbound and Outbound Inquiries according to Company direction. In addition, The Customer Service Advocates will maintain a professional, courteous, and positive demeanor when interacting with telephonic customers. If additional questions arise that are out of scope for this engagement the Customer Service Advocate will transfer the customer to the appropriate client area for assistance.Job title:Customer Service AdvocateJob Description:Sagility is a global leader in business process management and optimizing the member/patient experience. Sagility combines technology-powered services with decades of Healthcare domain expertise to drive positive outcomes.Join Our Team and S.O.A.R!S-Spark Curiosity O- One Team, One Direction A- Action for Results, R- Right by Right PurposeWe pride ourselves on shaping careers. We have immediate openings for Bilingual Spanish Customer Service Advocate. Our customer service advocates are instrumental in the success of Sagility. Good customer service starts with a human touch, our representatives provide the touch and are the eyes and ears of our business.Benefits of working with Sagility include:$19.00/hr  Performance incentivesPaid training within a state-of-art video training environmentA comprehensive health plan after 90 days of employmentEmployee wellness and engagement programsA Real opportunity to grow your career - 90% of our Leaders started their career as a Customer Service Representative Responsibilities:Outbound assessment callsKnowledge and experience in accessing community resources to help customers with basic needs1 - 3 years experience preferredExcellent communication and interpersonal skills with a focus on customer serviceAbility to adapt to change and problem-solveStrong time management and organization skills with an ability to set priorities in a fast-paced environmentAbility to utilize and navigate multiple technology systemsKnowledge of managed care preferredWhat we are looking for:The ideal Sagility candidate will possess the following characteristics: Unwavering commitment to giving perfect effortPunctual and dedicatedThrives in a fast-paced environmentComfortable navigating between various applications on a computerDrive to exceed the callers’ expectationBuild current skillsetMust have a positive attitudeThe belief that teamwork is crucial to being successfulPrevious healthcare experience is a plus.Previous call center experience is a plusRequirements:18 years of age or olderHigh School Diploma or equivalentMedical Terminology (previous experience in health care setting, medical assistant)Strong empathy and engagement skill requiredReliable Attendance-No Missed Time in First 90 daysAbility to type 25 wpmProven oral and written communication skillsComfort with desktop computer systemHardwired internet connection with speeds greater than 10MB Upload and 25MB DownloadSecure, private work area at homeFlexibility in schedule availability-Hours of Operation Monday-Friday 8am to 6pm CSTAn Equal Opportunity Employer/Vet/DisabilityLocation:Work@Home Texas (CST)United States of America

Job DetailsSUMMARYHSAG is nationally recognized as an industry leader in the areas of healthcare data analysis, program evaluation, measure development, and survey research. We are in search of talented individuals who are interested in a leadership position healthcare analytics and data science as an Associate Director, Program Evaluations in HSAG's Data Science & Advanced Analytics (DSAA) division.DESCRIPTIONThe Associate Director, Program Evaluations plays a critical role in assessing the impact and effectiveness of Medicaid programs. The successful candidate will lead statistical analyses to evaluate the quality, access, timeliness, and cost-effectiveness of care resulting from these programs. As an expert in program evaluation, this position will employ both quantitative and qualitative methods to draw meaningful conclusions and inform decision-making. This includes evaluating programs across four primary domains:Quality of Care: Assessing patient outcomes, safety, and satisfaction.Access to Services: Analyzing changes in utilization and access barriers.Timeliness of Care: Investigating wait times and appointment scheduling.Cost-Effectiveness: Estimating cost savings and return on investment.The Associate Director, Program Evaluations will lead work that involves (but not limited to) a wide array of different healthcare data types:medical and prescription drug claims and encounterseligibilitydemographicsurveymedical recordregistryvital statisticsfinancialAdditionally, this position manages multiple large-scale and high-profile healthcare analytic projects through various stages including implementation, day-to-day management, budgeting, forecasting, analysis, and reporting. Activities include managing multiple teams in developing work plans and timelines; leading and overseeing project tasks; leading client teleconferences and meetings; presenting on healthcare topics; supervising and/or mentoring junior staff; and providing regular progress reports to DSAA leadership. Details regarding potential project assignments and key sources of data will be discussed with potential candidates during the interview process.ESSENTIAL COMPETENCIES, DUTIES, AND RESPONSIBILITIESConduct rigorous statistical analyses to assess the impact of Medicaid 1115 Waivers and other Medicaid programs on healthcare outcomes.Utilize advanced statistical techniques to evaluate program effectiveness, including but not limited to:Propensity Score MatchingDifference-in-Differences (DiD)Regression Discontinuity Design (RDD)Multilevel or Hierarchical ModelingCollaborate with interdisciplinary teams to ensure robust study designs and appropriate statistical and qualitative methodologies.Transform complex data into actionable insights.Interpret statistical results and communicate findings to stakeholders.Collaborate with policy experts, healthcare providers, and policymakers to inform program improvements.Stay abreast of the latest statistical methods and research in program evaluation.Innovate by adapting and applying emerging techniques to address specific evaluation challenges.Provide guidance to junior analysts and research staff.Collaborate with external evaluation groups and stakeholders as necessary.Serve as a subject matter expert in statistical methods for program evaluations.Participate in request for proposal activities.Represent HSAG in a professional manner at all times.Compensation: 111,000 - 155,000 DOEJob Requirements:EDUCATION AND/OR EXPERIENCEPhD in statistics, economics, or another quantitative discipline is required. A minimum of five (5) years of work experience.At least four (4) years of healthcare experience.At least four (4) years of statistics and/or quantitative analysis experience.At least two (2) years of qualitative methods experience.Preference for those candidates with program and/or waiver evaluation experience.OTHER QUALIFICATIONSProficient in the use of SAS for statistical analysis.Experience working with relational databases.Experience developing and leading formal written deliverables.Proficient in Microsoft Word and Excel.Excellent verbal and written communication skills.Ability to handle several projects simultaneously and work with multiple teams.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, work load, rush jobs requiring non-regular work hours, or technological developments).HSAG is an EEO Employer of Veterans protected under Section 4212. If you have special needs and require assistance completing our employment application process, please feel free to contact us.EOE M/F/Vet/DisabledGet job alerts by email.Sign up now!

Job Functions, Duties, Responsibilities and Position Qualifications:Multi-tasking is your middle name. You've got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You're also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours?This opportunity is full-time during first shift to include Saturday & Sunday morning coverage.In this role, you will:Provide patients, clients, and the laboratory team with exceptional service right over the phone!Work in a call center environment.Champion safety, compliance, and quality control.All you need is:High School Diploma or equivalent1 year of experience working in a call center or in the laboratoryExceptional communication skillsTop notch typing proficiency (at least 35wpm), including 10-keyAbility to thrive in a fast-paced environmentBonus points if you've got:Associate's Degree or Medical Assistant training2+ years of laboratory training or experience in specimen collection and processingData entry experience in a production environmentWe'll give you:Appreciation for your workA feeling of satisfaction that you've helped peopleOpportunity to grow in your professionFree lab services for you and your dependentsWork-life balance, including Paid Time Off and Paid HolidaysCompetitive benefits including medical, dental, and vision insuranceHelp saving for retirement, with a 401(k) plus a company matchA sense of belonging - we're a community!We also want you to know:This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.Scheduled Weekly Hours:40Work Shift:Job Category:Laboratory OperationsCompany:Clinical Pathology Laboratories, Inc.Schedule:Saturday & Sunday: 7am - 3pmMon/Tues/Fri: 7:30am - 4:30pmSonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.