Field Service Technician Salary in Albuquerque, NM

What you'll do atPosition Summary...What you'll do...Walmart is hiring Landscape Technician Operators! You will make an impact as a Landscape Technician by keeping landscapes attractive, clean, and well maintained. This includes moving lawns, pruning, and fertilizing shrubs, lawns, bushes, trees, and flowers. You must love working outdoors in different types of weather and enjoy physical labor. What you'll do: • Landscaping! Which will include mowing, trimming, and pruning year round • Perform grounds maintenance on the parking lot, exterior building, and surrounding ground areas to provide a clean environment • Be part of a team of associates responsible for all aspects of the landscaping and exterior cleaning/ground maintenance • Adhere to the highest standards of safety, security, and integrity ensuring compliance with corporate policies as well as local, federal, and state requirements • Traveling may be necessary to perform one or more essential functions of this position. You'll sweep us off our feet if you... • Have experience in landscaping, agriculture, general maintenance, or retail • Understand the importance of Customer Service and have clear, transparent, and respectful communication • Drive personal accountability and use effective time management to achieve commitments • Can adapt to changing and competing demands using solid judgment to identify priorities • Believe in Servant Leadership and can work as a team to achieve goals Minimum Qualifications • Be at least 21 years of age • Hold a valid state-issued driver's license for at least 3 years with a clean driving record and ability to pass a Motor Vehicle Record (MVR) report • Successfully complete and pass a driver's road test for the combination truck and trailer that will be operated within the scope of work. • Must be able to obtain appropriate licensing and/or endorsements for operating State if required Physical Activity • Presents information to small or large groups and individuals. • Communicates effectively in person or by using telecommunications equipment. • Visually verifies information, often in small print. • Reads information, often in small print. • Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or electronic device. • Enters and locates information on electronic device. • Safely operates a combination motor vehicle of 10,0001 lbs to 26,000 lbs, requiring valid drivers license or certification. • Visually inspects equipment that will be operated daily during scope of work • Abides by all Federal Motor Carrier Safety Regulations Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. 21 years of age or older.Valid, state-issued driver's license.No convictions for DUI, DWI, OUI, or reckless driving involving alcohol or drugs within the last three (3) years.No more than two (2) moving violations in the last three (3) years, if driving a commercial motor vehicle.No serious traffic violations (as defined by Federal Motor Carrier Safety Regulations) in the last three (3) years, if operating a commercial motor vehicle.No preventable accidents (as defined by Federal Motor Carrier Safety Regulations) in the last three (3) years, if operating a commercial motor vehicle.Able to successfully complete a DOT physical and secure medical certification at a minimum of a 90 day card.As required by section 391.11(b)(2) of the Federal Motor Carrier Safety Regulations, ability to read and speak in the English languagePreferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Associate's degree or equivalent in Engineering, Maintenance, Construction Management, or related area., Certified Facilities Manager (CFM), Project Management (PMP), or related certification, Third-party management experiencePrimary Location...2701 CARLISLE BLVD NE, ALBUQUERQUE, NM 87110-2830, United States of America About WalmartAt Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.All the benefits you need for you and your family Multiple health plan options, including vision & dental plans for you & dependents Financial benefits including 401(k), stock purchase plans, life insurance and more Associate discounts in-store and online Education assistance for Associate and dependents Parental Leave Pay during military service Paid Time off - to include vacation, sick, parental Short-term and long-term disability for when you can't work because of injury, illness, or childbirth Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.Frequently asked questions On average, how long does it take to fill out an application?On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time. Can I change my application after submitting?No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button. How do you protect my personal information?Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart. What are the recommended Internet Browsers for applying for open roles?Internet Explorer 8.0+Firefox 4.0+Safari 4.0+Chrome 12+

What you'll do atPosition Summary...What you'll do...Walmart is hiring Landscape Technician Operators! You will make an impact as a Landscape Technician by keeping landscapes attractive, clean, and well maintained. This includes moving lawns, pruning, and fertilizing shrubs, lawns, bushes, trees, and flowers. You must love working outdoors in different types of weather and enjoy physical labor. What you'll do: • Landscaping! Which will include mowing, trimming, and pruning year round • Perform grounds maintenance on the parking lot, exterior building, and surrounding ground areas to provide a clean environment • Be part of a team of associates responsible for all aspects of the landscaping and exterior cleaning/ground maintenance • Adhere to the highest standards of safety, security, and integrity ensuring compliance with corporate policies as well as local, federal, and state requirements • Traveling may be necessary to perform one or more essential functions of this position. You'll sweep us off our feet if you... • Have experience in landscaping, agriculture, general maintenance, or retail • Understand the importance of Customer Service and have clear, transparent, and respectful communication • Drive personal accountability and use effective time management to achieve commitments • Can adapt to changing and competing demands using solid judgment to identify priorities • Believe in Servant Leadership and can work as a team to achieve goals Minimum Qualifications • Be at least 21 years of age • Hold a valid state-issued driver's license for at least 3 years with a clean driving record and ability to pass a Motor Vehicle Record (MVR) report • Successfully complete and pass a driver's road test for the combination truck and trailer that will be operated within the scope of work. • Must be able to obtain appropriate licensing and/or endorsements for operating State if required Physical Activity • Presents information to small or large groups and individuals. • Communicates effectively in person or by using telecommunications equipment. • Visually verifies information, often in small print. • Reads information, often in small print. • Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or electronic device. • Enters and locates information on electronic device. • Safely operates a combination motor vehicle of 10,0001 lbs to 26,000 lbs, requiring valid drivers license or certification. • Visually inspects equipment that will be operated daily during scope of work • Abides by all Federal Motor Carrier Safety Regulations Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. 21 years of age or older.Valid, state-issued driver's license.No convictions for DUI, DWI, OUI, or reckless driving involving alcohol or drugs within the last three (3) years.No more than two (2) moving violations in the last three (3) years, if driving a commercial motor vehicle.No serious traffic violations (as defined by Federal Motor Carrier Safety Regulations) in the last three (3) years, if operating a commercial motor vehicle.No preventable accidents (as defined by Federal Motor Carrier Safety Regulations) in the last three (3) years, if operating a commercial motor vehicle.Able to successfully complete a DOT physical and secure medical certification at a minimum of a 90 day card.As required by section 391.11(b)(2) of the Federal Motor Carrier Safety Regulations, ability to read and speak in the English languagePreferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Associate's degree or equivalent in Engineering, Maintenance, Construction Management, or related area., Certified Facilities Manager (CFM), Project Management (PMP), or related certification, Third-party management experiencePrimary Location...2250 MAIN ST NW, LOS LUNAS, NM 87031-4807, United States of America About WalmartAt Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.All the benefits you need for you and your family Multiple health plan options, including vision & dental plans for you & dependents Financial benefits including 401(k), stock purchase plans, life insurance and more Associate discounts in-store and online Education assistance for Associate and dependents Parental Leave Pay during military service Paid Time off - to include vacation, sick, parental Short-term and long-term disability for when you can't work because of injury, illness, or childbirth Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.Frequently asked questions On average, how long does it take to fill out an application?On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time. Can I change my application after submitting?No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button. How do you protect my personal information?Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart. What are the recommended Internet Browsers for applying for open roles?Internet Explorer 8.0+Firefox 4.0+Safari 4.0+Chrome 12+

Are you a motivated problem solver who enjoys consistent and dynamic work?   Does the idea of working hands-on protecting people, property, and wildlife interest you? If you answered yes to any of these questions, then apply now to become a Wildlife Service Technician!   Critter Control Operations specializes in wildlife management services for residential and commercial properties, providing leading nuisance wildlife, animal and integrated pest management services across the nation since 1984. We work with wildlife and people alike to solve animal related issues in humane and environmentally conscious ways.    We are a brand that commits to its team members. If you are a driven professional who embraces our values and drives our standards of excellence, you will achieve success and grow within our organization!  Responsibilities As a Wildlife Service Technician, you will part of a team of wildlife professionals who respond to requests for nuisance wildlife management services for both residential and commercial properties. You will be heroes in your communities protecting people, property, and wildlife. A successful Wildlife Service Technician needs to be motivated, energetic, and creative with outstanding communication skills. communication skills.     Your daily activities include…  Wildlife trapping and removal  Exclusion and preventative services  Wildlife damage repair  Perform Integrated Pest Management/Pest Control  Lead with a safety first mindset  You will thrive in this role if…   You are self-motivated, driven and enjoy working outdoors  You do not mind rolling up your sleeves and getting dirty  You are hands-on and have a basic knowledge of power tools  You enjoy building relationships and creating a bond and rapport with people  You have a “yes” approach to customer service. You must provide that high level of service to all existing, future, and past customers  You hold yourself to high standards. Our team members, on and off the job, exhibit the highest level of professional and presentation standards    What We Offer:  Competitive compensation package (40k-60k!) Company vehicle (gas and maintenance covered), tablet, cell phone and uniforms  Comprehensive training programs as the industry leader  Ability to become a licensed Nuisance Wildlife Control Operator and Pesticide Applicator  Comprehensive benefits package including medical, dental, vision & life Insurance  401(k) plan with company match, employee stock purchase plan  Paid vacation, holidays, and sick leave  Employee discounts, tuition reimbursement, dependent scholarship awards  Qualifications Work Environment:  We go where the wildlife goes! Candidates must be physically capable of safely performing the following job duties:  Using a ladder within the manufacturer's required weight capacity  Lifting and carrying up to 50 lbs  Access crawl spaces, attics, confined spaces, roof tops, etc.  Ability to work in various weather conditions  Requirements:  High School Diploma required  Service, general labor or construction experience is preferred but not required  We require a good driving record and the ability to pass a drug screen    Critter Control is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer    

Overview Overview: We are proud to be America's Largest Independent Self-Performing HVAC/R Service Provider. Over the past 30 years, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with thousands of long-term customer partners. As we continue to expand, our focus remains on providing a top-notch work experience for our employees. If you are a quality-oriented individual who values integrity and hard work, then we want to talk to you! With our excellent review ratings on both Indeed and Glassdoor, Nextech has become the place to be for those in the HVAC Industry. Come join our team and start moving your career forward!Role: Our HVAC/R Technicians continue to drive our profession, image, and reputation. We are dedicated to providing the highest level of value-added customer service. Our HVAC/R Technicians are committed to performing service repairs, equipment maintenance, and replacements for our customers as needed, 24/7. Hardworking and integrity driven, our technicians make quality repairs in a timely manner, maintain their equipment to the highest standards, and build trusting relationships with our clients.Benefits: Company Vehicle Dispatched from home daily Paid Port to Port Tool Allowance Paid Training Paid Ongoing Training Excellent Health Insurance options including a FREE employee only option Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options FREE life insurance equal to your annualized pay rate 401k with a 50% match up to the first 6% of your contributions 7 paid Holidays 2 paid Personal days 10 paid Vacation days Responsibilities Provide the highest level of technical ability, quality, value, and integrity to our customers Install, maintain, and repair heating, ventilation, cooling, and refrigeration units for commercial customers. Diagnose and repair electronic, mechanical, and electrical components of these systems Travel to job sites in service area and work with dispatcher to ensure schedule is maintained and delays are properly communicated to customer Be available to work nights or weekends, on a rotating basis, to service emergency needs of our customers Maintain good working order of company vehicle, equipment, and electronics Maintain stock, parts, tools, and safety equipment in the vehicle Document details of services and parts provided to customers electronically through iPad applications Diagnose diverse service issues, obtain any replacement parts, calibrate system to manufacturer's recommendations, and be able to explain need for and value of recommended solutions Participate in company-provided training opportunities Identify and report potential opportunities for additional business (new unit/ system, PM contracts, and additional services) Qualifications High school diploma, GED or suitable equivalent 2+ years of recent HVAC/R Technician field experience Must live within 30 miles of location of position listed Valid driver's license EPA Certificate Proficient in reading schematics and work plans Knowledge with advance principles of air conditioning, refrigeration, and heating Excellent written, verbal, and interpersonal skills Basic computer skills for iPad and cell phone communication and documentation Ability to work overtime, weekends, or holidays - if needed

Overhead Door Company of Albuquerque, a DH Pace Company, Inc., is looking to hire an experienced Gate Installer/Service Technician! This is a great opportunity for someone with experience installing or servicing residential or commercial gates to build a long-term career with an industry-leading, family-owned organization! Job Responsibilities: Work independently to install gates and also provide service when called upon Install quality products and provide professional services for homeowners and builders Track and maintain job related paperwork and submit in a timely manner Operate in safety conscious manner at all times while performing job duties Other duties as assigned Job Requirements: High School Diploma/GED (Preferred) Experience in a similar role or one that required a mechanical aptitude preferred Ability to safely lift up to 100 pounds Ability to work at heights and use a ladder Must possess valid driver’s license and good driving record Why DH Pace? DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years!  We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.   Our benefit offerings include: Medical, dental, and vision options: Available on the 1st day of the month following your start date! Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year! Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day Floating Holidays: Up to 2 floating holidays per year Competitive compensation: Including annual performance evaluations! 401k retirement plan: Including an employer match! Company paid: Life insurance, short-term disability, & long-term disability and more! Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.   Building Safer Communities-DH Pace Company My DH Pace Story Overhead Door Company of Albuquerque - DH Pace Company, Inc. DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Field-Skilled Trades

We are looking to add a Generator Service Technician in Sothern New Mexico. This Tech is responsible for the startup, maintenance, repair, and modification of generators and related equipment. Work involves responsibility for performing a variety of skilled tasks in maintaining, repairing, and modifying electric generating equipment, gaseous and diesel driven electric generators and related equipment. Work is performed with considerable independence within established policies, procedures, and technical guidelines.DVL is the only Generac Industrial Dealer Company in Colorado & New Mexico and provides training!Come work for a nationally certified 6-peat Great Place To Work Company!WHAT YOU WOULD BE DOINGWork independently in a safe and business conscientious manner with limited supervision.Startup and program gaseous and diesel fuel driven generators and connected automatic transfer switches.Make modifications to generator systems, including installation of pre-heaters; battery chargers; fuel systems and other related parts.Make wiring modifications to control circuits and electrical apparatus specific to the standby system.Investigate, diagnose, troubleshoot, and repair generator and transfer switch system problems.Perform preventive maintenance including changing fluids and filters, checking for leaks, worn parts, oil samplings; orders and installs replacement parts; adjusts, calibrates, and inspects the operation of generators and auto transfer switch equipment.Prepare records of repairs, maintenance, parts ordered, and parts used. Submit documented records to proper channels, such as ticket notes or email.Transport equipment, tools and fluids to and from work sites; operates and maintains equipment, tools and safety devices which are designed to lift, move, transport, repair, inspect, measure or protect.Use thorough knowledge of the methods, hazards, and safety precautions related to gaseous and diesel fired engines and electric generators.Work in a safe manner. Follows industry standard safety practices including knowledge of SDS, JSAs, tool safety, equipment safety and ladder safety guidelines. Completes safety training timely and operates and maintains company vehicle safely.MINIMUM REQUIREMENTS TO APPLYHigh School/ GED Degree required and some technical school training preferred.Relevant and recent experience in startup, repair, operation, and maintenance of various types of diesels, gasoline, natural gas, and propane fueled generator sets.Has already or can immediately attain Generac Air Cooled and Protector Certification.Experience in understanding electrical schematics, wiring diagrams, service manuals, panels, and meters.Ability to establish and maintain effective working relationships with superiors, subordinates, and customers.OSHA 10 and/or safety training preferred.Excellent customer service skills.Valid driver’s license and ability to maintain a DOT physical card to drive DOT vehicle.Ability to tow and back up a trailer (i.e. a load bank towed by a company provided F250 service truck)Available to perform scheduled on-call & overtime duties in the surrounding Colorado Springs area.Proficient in Microsoft Office.COMPETENCIES YOU SHOULD HAVETechnical SkillsCommunicationCustomer ServiceJob KnowledgeProduct ExpertiseSafetySalary range is based on experience and starts at $23.00/hr. or higher with prior Generac training, plus truck, laptop, iPhone, and bonus.Our Company takes innovation in our industry very seriously, and there’s nothing like the feeling of being revolutionary. What we like most, though, is making things happen getting results in creative ways. We know this kind of approach takes top candidates, so we offer a highly competitive compensation and benefits package including:WHAT WE CAN OFFER YOU:• Fully Company funded Employee Stock Ownership Retirement Plan (ESOP)(Yep, that's right! Why be an employee when you can also be an owner?!)• 401(k) Retirement Program PLUS Company Match• Medical & Prescription Drug• Dental• Vision• 15 Paid Time Off days, Volunteer Paid Time Off and 10 Holidays per calendar year• FREE Short & Long-Term Disability• FREE Basic Life/AD&D• Voluntary Supplemental Life insurance• Flexible Spending Accounts (Health Care and Dependent Care)• Employee Assistance Program• Health Advocate• Tuition ReimbursementOUR CORE VALUESSAFETY: The safety of our associates, customers, and partners is part of the DVL culture and a Core ValueCARING: We care about the success of our customers, our partners, our associates, and our company.COLLABORATION: Working with the team to achieve the best outcome, which is critical to our success.CREATIVITY: Being creative with ideas to improve the way we do things.INTEGRITY: We are not afraid to do the right thing.PROFESSIONALISM: Professional behavior is a cornerstone of our business.

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress. Who you are You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction.You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. You build trust, by clear communication with no prestige. About the jobThe Field Service Technician is available for 24/7 on call field service labor, trouble shooting and service training at customer locations for mechanical, electrical, and electronic components such as decanters, high speed separators or heat exchangers to ensure reliable operation, optimum performance and efficiency. This includes performing preventive maintenance, emergency and warranty repairs. Must be able to manage travel costs and operating expenses associated with field service visits. Troubleshoot and repair mechanical and electrical equipment on Separators, Decanters and Heat exchangers Install, startup and shut down equipment in accordance with company and customer safety procedure in line with OSHA requirements Perform trial test runs when work is completed to ensure performance rates and quality meet established specifications Document services provided and parts used for invoicing purposes Advise operators and customer line mechanics/ maintenance personnel of operating procedures for working safely around equipment Perform preventive maintenance service calls on customer equipment Assist customer maintenance personnel with technical and procedural troubleshooting techniques Assist and train customer maintenance and supervisory personnel on how to operate equipment and perform maintenance tasks Travel 75-85%. What you know You have an Associates Degree or 2+ years of relevant experience, general knowledge of PLCs or processors, and an aptitude for: Customer service and sales Excellent interpersonal skills Strong verbal & written skills Troubleshooting and solving technical problems independently Working successfully within a team Basic PC skills Please Note: Due to safety requirements while onsite at customer facilities, Technicians may be required to use respirators. Role also requires ability to lift heavy items and perform tasks requiring physical strength (climbing, standing, equipment use).What's in it for you? Alfa Laval offers a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) plan, and more. At Alfa Laval, we carefully consider a wide range of compensation factors to determine your total compensation package. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall salary range for this role is typically $28/HR-$35/HR; with travel and overtime pay $80,000 to $100,000 annually.EEO/Vet/Disabled Employer

ECS is seeking a Service Desk Technician to work in our Albuquerque, NM office. Job Description: ECS is looking for its next Service Desk Analyst to support a major laboratory in Albuquerque, NM!The Service Desk Analyst plays a crucial role in the ITIL Service Operation stage, specifically within the Incident Management and Request Fulfillment processes. They act as the single point of contact for users, addressing their technical issues and service requests while adhering to ITIL best practices.Culture: Be a champion of collaboration: Foster teamwork and camaraderie within the service desk, readily assisting colleagues and sharing knowledge to solve complex issues. Embrace a healthy competition: Motivate yourself and others to continuously improve, celebrating individual and team achievements while maintaining a focus on supporting each other's success. Contribute to a positive and inclusive environment: Treat everyone with respect, value diverse perspectives, and actively contribute to a welcoming atmosphere where everyone feels heard and valued. We offer: A supportive and collaborative work environment. Opportunities for professional development and career growth. The chance to make a real impact on the success of our organization and build a valuable knowledge base. Responsibilities:Responding to inbound inquiries: Answer phone calls and live chat messages from users experiencing technical issues. Effectively gather information and diagnose problems related to hardware, software, network connectivity, and applications. Provide clear and concise instructions to guide users through troubleshooting steps. Managing offline tickets: Process and prioritize tickets submitted through email or online portal. Analyze and prioritize high-severity, escalated tickets within the offline queue. Investigate issues independently and research solutions based on knowledge base resources and internal procedures. Collaborate with internal teams like IT specialists and network engineers to escalate complex issues and ensure timely resolution. Knowledge Base & KCS: Effectively use the knowledge base as the primary resource for resolving user inquiries. Contribute to the improvement and expansion of the knowledge base by: Documenting solutions to resolved tickets in a clear, concise, and accurate manner. Identifying opportunities to create new knowledge base articles based on recurring issues. Reviewing and updating existing articles to ensure accuracy and relevance. Adhere to KCS principles to promote knowledge sharing and continuous improvement. Documenting and reporting: Maintain accurate records of all interactions and resolutions in designated tracking systems. Analyze trends and identify opportunities for improvement in service delivery. Generate reports and provide feedback to management on key performance indicators. Maintaining a positive and professional demeanor: Deliver exceptional customer service with a friendly and helpful attitude. Remain calm and composed under pressure, while prioritizing efficiency and accuracy. Actively learn and adapt to new technologies and procedures. Required Skills: Qualifications: High School Diploma and a minimum of 3 years of experience in a technical support role (e.g., service desk, help desk, desktop support) is required. U.S. Citizenship is required to obtain and maintain a U.S. Department of Energy Q security clearance. Strong understanding of basic IT concepts and terminology (e.g., operating systems, hardware, networking, software applications). Excellent communication and interpersonal skills, with the ability to explain complex technical concepts in simple terms. Active listening skills and the ability to build rapport with users from diverse backgrounds. Time management and organizational skills to handle multiple tasks simultaneously in a fast-paced environment. Proficiency in computer applications, including ticketing systems, email, and web browsing tools. Demonstrated ability to thrive in a fast-paced environment while maintaining a positive and collaborative attitude. Ability to type 50 words per minute. Passion for continuous learning and growth, both individually and as part of a team. Commitment to fostering a supportive and inclusive work environment where everyone can excel. Desired Skills: Bonus experiences and skills include: Experience working with KCS methodologies. Certifications in relevant IT fields (e.g., A+, CompTIA Network+, Microsoft Certified Solutions Associate). 70 WPM typing speed. ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.General Description of Benefits

ECS is seeking a Service Center Operations Manager to work in our Albuquerque, NM office.Job Description: ECS is looking for its next Service Center Operations Manager to support a major laboratory in Albuquerque, NM!The Operations Manager plans, directs, and coordinates the operational and tactical activities of individuals responsible for the delivery of information processing and telecommunications services. Establishes objectives and plans for the team's operations; identifies and assembles the optimal combination of personnel, technologies, and methodologies to meet current and near-term requirements; translates organizational objectives into work plans; creates contingency plans to meet changes in business circumstances. Participates in operational meetings with the customer delegated representative. Responsibilities: Lead and Inspire: Direct a team of IT technicians, team leads, and managers, fostering a collaborative and growth-oriented environment. Develop and implement performance objectives and professional development plans aligned with business needs. Customer Centricity: Own the user experience. Be the primary point of contact for all client-related matters, ensuring prompt responses, regular communication, and resolution of non-compliance issues. Service Excellence Champion: Implement industry best practices (ITSM) to optimize service delivery. Monitor key performance indicators (KPIs), identify areas for improvement, and implement innovative solutions for continuous service improvement. Technology Expertise: Maintain the health and security of our customers IT infrastructure, ensuring reliable and secure system operation. Identify and address IT inadequacies that impact business operations. Strategic Visionary: Analyze ticket trends, anticipate client needs, and propose action plans to proactively address challenges and optimize service delivery. Knowledge Transfer: Mentor and coach team managers, promoting knowledge sharing and best practices within the team. We offer: A supportive and collaborative work environment. Opportunities for professional development and career growth. The chance to make a real impact on the success of our organization. Required Skills: Bachelor's degree in MIS, Computer Science, or relevant field (equivalent experience may be considered; 6 years total). 2+ years (4+ preferred) experience managing Enterprise IT service operations. U.S. Citizenship is required per contract to obtain and maintain a U.S. Department of Energy Q security clearance. Proven ability to lead and motivate a team of technical professionals. In-depth understanding of ITSM best practices (ITIL v4 Foundation Certification a plus). Experience working with ticketing systems (Remedy, Jira, ServiceNow, etc.). Strong communication and interpersonal skills, with a focus on building relationships with clients and internal stakeholders. Ability to analyze data, identify trends, and implement data-driven solutions. Passion for continuous improvement and a commitment to exceeding customer expectations. Desired Skills: Experience working with KCS methodologies. Master's Degree in a relevant IT field. Project Management Certificate. ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.General Description of Benefits

Medline's ReNewal Division is hiring for a Part Time Field Services Technician in the Albuquerque, NM area! Medline ReNewal gets used medical devices and reprocesses them resulting in less waste in landfills and savings to facilities that buy reprocessed devices at a fraction of the original cost. Check out our video on YouTube to learn more about who we are! https://www.youtube.com/watch?v=LsdpSjd1fYsUnder the supervision of the Regional Manager and working in the Albuquerque, NM area, the Field Services Technician (30 hours per week, with more hours available in the coming months)is responsible for the on-going support of the Medline ReNewal Reprocessing Program to pack and ship designated medical devices as well as execute any other tasks as agreed to with the facility. This individual will deliver prompt and excellent service to maintain and grow the program through job functions which include, but are not limited to, the following:Essential Functions:Establish and follow a regular schedule to visit the assigned facility in order to collect devices in the designated containers;Coordinate the packing of devices in Medline ReNewal shipping containers (employing proper techniques to ensure safe shipment of product);Arrange for shipment of collection containers in a timely manner;Update the Medline ReNewal Collection Container Locations sheet to provide an accurate record of where all containers have been placed throughout the facility;Provide support to in-service sessions as directed by the assigned Account Manager;Make regular rounds throughout the facility; initially to introduce self and Medline ReNewal, and eventually to help answer questions and share any staff concerns with the assigned Account Manager;100% local travel in the Albuquerque, NM areaEnsure program supplies remain stocked for use; distribute program collateral throughout the facility as directed by the assigned Account Manager. Qualifications: High School Diploma (GED) preferred Residence in the general Albuquerque , NM area Able to travel locally 100% of the time in the Albuquerque , NM area Ability to regularly lift at least 30 pounds as a regular part of daily tasks A current valid driver's license, vehicle insurance, clean driving record and ability to travel in own vehicle to designated facility Ability to complete collections by 6pm to align with the schedules of facility staff members Able to be credentialed at the highest level in order to gain admittance to all required rooms within each designated facility Good communication skills; especially on a verbal level Strong organizational skills and attention to detail to complete work tasks in a thorough manner Self-initiative and dependability to reliably perform the job in an independent setting Here's some highlights of what we have to offer: Career Growth and Advancement Opportunities Per Diem for Daily Meals Mileage Reimbursement/Company Paid Rental Car Cell Phone Reimbursement Company Paid Scrubs (uniforms) 3 Choices of Medical Insurance Coverage Dental Insurance Vision Insurance Flex Spending Programs Paid Time Off (Vacation, Sick, Holidays) 401k with Company Match Company Paid Life Insurance Company Paid Short and Long-Term Disability Tuition Reimbursement Program Gym Membership Reimbursement Program Free Mental Health and Emotional Support Incredible Employee Discounts on Medical Products