Banking Salary in South Dakota, USA

College Board - Finance DepartmentHybrid - NYC(Onsite a few times per Month)About the TeamThe Investments & Strategic Initiatives (I&SI) team at the College Board is a highly visible and prestigious group that offers tremendous opportunities for professional development. This is a team of four that is committed to delivering top-notch financial and strategic analysis to support critical business and investment decisions. This team has unique exposure to the fast-growing EdTech and impact investing sectors and will collaborate closely with other divisions, including the well-known Advanced Placement (AP), SAT, and BigFuture programs. This team is at the forefront of EdTech investments and will help to drive meaningful change that transforms the lives of students across the globe.About the OpportunityAs an Associate on the I&SI team, you will play an integral role in driving financial excellence at the College Board. Your responsibilities will include building sophisticated financial models, developing compelling business cases, and evaluating equity investments and strategic initiatives that align with the College Board's mission. You will be instrumental in identifying new areas of growth and making significant contributions to preserve the College Board's financial strength, ensuring that all students have access to a bright and prosperous future. In this role, you will collaborate closely with senior leaders from the Finance, Strategy, and Executive Leadership teams to evaluate and execute strategic initiatives and impact investments. We encourage applicants who aspire to attend a top Business School to pursue their MBA after 2-3 years, in the past, this has differentiated previous Associates from those who follow a more conventional path.In this role, you will:Lead Corporate Finance Projects (50%)Partner with business and finance leaders to provide analytical support to optimize strategic decisions.Build and maintain complex financial models including 3-statement forecast models, buy-versus-build analysis, and financial return analysis.Evaluate financial impact of acquisitions and strategic partnership opportunities.Prepare effective presentation materials and memos that summarize financial analysis and recommendations for senior executives.Develop deep expertise in College Board programs and new markets that are of strategic importance to the College Board.Grow our Impact Investment Portfolio (50%)Originate investments in mission-aligned private companies for the College Board's growing impact investment portfolio via industry research and meetings with Edtech investors and entrepreneurs.Participate in due diligence process to evaluate mission impact potential, financial return, and strategic benefits of investments in early-stage education technology companies.Lead all aspects of the financial analysis to evaluate investment opportunities.Support portfolio management and reporting process for impact investment portfolio.Prepare investment memos and participate in Investment Committee approval meetings.Research public and private companies in the education technology sector and prepare company overviews for College Board executive leadership. About you, you have:A minimum of 2 years of experience in financial analysis, in investment banking or a principal investing role. Exceptional attention to detail.Professional training in financial modeling and valuation, and a strong understanding of accounting.Strong quantitative skills with a finance, accounting and/or related background.Strong written and verbal communication skills, including facilitating meetings and presenting remotely and in-person to senior executives.The ability to learn quickly and take on new responsibilities when given the opportunity.Strong work ethic along with a high level of enthusiasm, initiative, and leadership aspirations.A strong interest in expanding educational opportunities for all students.A bachelor's degree (finance, accounting, or business preferred).Ability to work in the US without sponsorship.About Our ProcessApplication review will begin immediately and will continue until the position is filled.While the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximate 8-week process.About Our Benefits & CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $80,000-130,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary. Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criterion.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and more.Recognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibility.A job that matters, a team that cares, and a place to learn, innovate and thrive.You can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a year.We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time.#LI-TheAcorn#LI-Hybrid

Location: Sioux Falls, South Dakota Shift: Monday - Friday, 7:30 AM - 4:30 PM Job Status: Full-Time Company: First PREMIER Bank About The Role The Business Analyst provides analytical support for all business units across First PREMIER Bank which includes writing reports and data queries using SQL and Cognos software, validating accuracy of output, analyzing data and formulating conclusions, and communicating results. They must understand First PREMIER Bank’s products and processes and will wear many hats including: Report Writer, Technical Writer, Data Analyst, Programmer, Systems Admin, Project Manager, and IT liaison. Every day is different and is what makes this position exciting and fulfilling as you are always learning. This position will work in close coordination and report to the Vice President – Data Analytics and Operational Support. This position is an on-site position at First PREMIER Bank in Sioux Falls, SD. Job Duties and Responsibilities Learn and understand the banking industry, specifically our products, processes, and procedures. Knowledge retention is vital for all aspects of this position. Report writing using SQL and Cognos BI 11 includes but not limited to research, data validation, report validation, data integrity, quality control, communication, recommendations, documentation, and presentation. Report management includes but not limited to filing reports, fulfilling report requests across the organization, annual clean-up, script management and troubleshooting, vendor relations and SFTP. Utilize dashboard software for data analysis and trending. Understand what data is all available within our data warehouse and expand the use of this data across the organization. Review existing MIS reports from across the Bank to determine if they can be efficiently written in Cognos. Document Project Support department procedures. Effectively communicate via written and verbal communication.  Support all third-party interfaces and assist with needed data extracts and data transfers.  Analyze our current processes and determine the best way to put data models together, assist with data clean-up projects, and recommend better ways to enter and maintain data. Be able to review procedures from other departments, understand and analyze process flow, effectively communicate recommended changes, and implement automation and streamlining of processes to make them more efficient. Provide technical direction, guidance, and assistance during project development. Work on larger bank initiatives as directed by the VP of Data Analytics. Skills and Qualifications Bank experience strongly recommended. Analytical skills, report writing, or equivalent technical skills required. Strong attention to detail, critical thinking, research skills, and reasonable deduction. Proficient in coding basics (SQL preferred). Incumbent must possess basic combination of education/experience that would enable them to meet essential functions and required competencies of the position including communication, documentation, and analytical and technical background. Proficiency of the English language. Exceptional verbal and written communication skills. Ability to concentrate and work independently. Must demonstrate attention to detail and possess strong analytical and problem-solving skills. Aptitude to make solid decisions and must be highly motivated and organized. Coachable, curious, open-minded, brain-stormer. Must adhere to company policies and procedures and uphold the PREMIER Way. Competitive Benefits Package Full medical benefits when working 20+ hours per week Traditional and High Deductible health plan options available FREE dental and vision coverage Generous Paid Time Off plans 401(k) – dollar-for-dollar match up to 5% of total compensation Special discounts and offers for events at the Denny Sanford PREMIER Center PREMIER Wellness Program Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year Fun Employee Parties Our Culture Emphasis on personal success, respect, health, wellness, fun and giving back Employees are rewarded, valued, and celebrated for hard work Various Career advancement opportunities and growth Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more See job description

Location: Sioux Falls, SD Shift: Days, Rotating Saturdays Job Schedule: Full-Time Company: First PREMIER Bank Positions available at Main Bank, 69th and Minnesota, Kiwanis & Sycamore. About the Role Manages a cash drawer and balances it daily according to teller performance standards. Keeps accurate record of money and negotiable instruments involved in customer transactions. Provides PREMIER customer service while handling customer transactions and questions. Shift Shifts throughout the week will be a variation of the following shifts equaling to 40 hours a week. Monday - Friday 7:15AM-4:45PM, 8:30AM-5:45PM, 9AM-5:45PM Saturday 8:45AM-12:15PM Comprehensive Training Training schedule may vary from opening shifts to closing shifts to encompass all responsibilities within Retail Teller Services that will be covered during the training phase. Upon completion of the training phase, you will have been provided the tools to succeed and be on your way to building your career with First PREMIER Bank. Week One: Classroom Training & HR sessions which will include First PREMIER Bank history, regulatory excellence, products, and services. Weeks Two and Three: Side-by-side with an experienced teller for hands on training. Job Duties and Responsibilities Provides PREMIER customer service by greeting all customers promptly, processing transactions accurately and efficiently, maintaining confidentiality, and understanding the features and benefits of First PREMIER Bank’s products and services. Processes customer transactions including deposits, withdrawals, cashing of checks, redemption of savings bonds, acceptance of payments (loans, credit card, credit lines, etc.), issuance of Cashier’s Checks and Gift Cards. Assists customers with problems, questions, check re-orders, and maintenance by looking up account information, completing service events, and scanning customer’s identification. Manages assigned cash drawer(s) by clipping and strapping currency, buying and selling currency, balancing daily, and researching and resolving cash unit differences; being sure to follow all cash handling procedures. Performs the branch opening and closing duties independently. Maintains operational standards by staying up to date on all policies, procedures, and compliance topics. Provide weekly coverage as scheduled once school commitments are set and taken into consideration for scheduling purposes. Assist with daily and monthly reports such as Teller Difference, Mail/Instrument Counts, Record Retention, etc. Provide daily teller line coverage as scheduled. Skills and Qualifications Must have excellent interpersonal skills; being able to communicate both in person and on the phone. Combination of education/experience that would enable incumbent to meet essential functions and required competencies of the position. Cash handling, customer service and/or banking experience preferred. Basic computer skills and proficiency of the English language. Ability to concentrate and work independently. Capacity to learn, adapt to change, and become proficient quickly. Ability to handle stress, exercise self-control, adhere to company policies and procedures and uphold the PREMIER Way. Competitive Benefits Package Full medical benefits when working 20+ hours per week Traditional and High Deductible health plan options available FREE dental and vision coverage Generous Paid Time Off plans 401(k) – dollar-for-dollar match up to 5% of total compensation Special discounts and offers for events at the Denny Sanford PREMIER Center PREMIER Wellness Program Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year Fun Employee Parties Our Culture Emphasis on personal success, respect, health, wellness, fun and giving back Employees are rewarded, valued, and celebrated for hard work Various Career advancement opportunities and growth Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more See job description

Description We're hiring immediately, and we will train you ! Whether you are just starting your career, or new to the blood banking industry, we're here to help you leverage the extensive phlebotomy training provided, develop your talents, and perform at your best. Your impact as a Mobile Phlebotomist is vital. You will assist Vitalant's donor care team in creating comfortable, convenient, and consistent blood donation experiences for our donor volunteers, m ost days you'll conduct a blood drive around town in one of our buses; other days you'll interact with donors at one of our local donation centers. Every day you will help save lives and have a vital impact on your community. What to Expect Schedule: Monday - Friday, Occasional weekends and Holidays - Includes 5-10 Overnight stays per month. (All Expenses Paid)Our c omprehensive total rewards support you, your family, and your future with: Medical, dental, and vision insurance 401K + 5% company match Tuition assistance up to $5k per year Free basic life and AD&D insurance Free short-and-long-term disability insurance Paid time off Employee Resource Groups Recognition and perks As a Mobile Phlebotomist, you'll get to: Set up and break down equipment for mobile blood drives. Keep blood donors comfortable and informed. Perform blood draws (paid training provided) . Receive coaching, encouragement, and support from caring managers who are invested in your career and success. #PHLEB Requirements High School Diploma or GED Active driver's license with a clean driving record Ability to travel as required Able to lift 40 pounds Summary About Us Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned research. We have a network of 115 donation centers across the U.S. and host approximately 60,000 blood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors. Vitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development. EEO/Minorities/Females/Disabled/Veterans Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to [email protected] to let us know the nature of your request. For more EEO information about applicant rights click here

WFFCU is currently seeking a FT Teller located at our Webster Branch. If interested, please go to our website at www.websterfirst.com and fill out an application. We are an EOE/M/F/Vet/Disabled employer. Summary: Provide service to credit union members by processing various transactions, asking discovery questions, and referring members to appropriate departments within the credit union. Essential Duties and Responsibilities include the following: Project a positive and professional attitude. Demonstrate exceptional member service to our members both in the branch and on the telephone with professionalism and courtesy, responding efficiently and knowledgeably within authority. Promote this practice within the branch. Greet members with enthusiasm and stand while processing transaction. Receive and process checking and savings deposits and withdrawals; verify cash and endorsements and ensure validity of documents; review proper identification when appropriate; and issue receipts for transactions. Issue personal money orders and cashier’s checks. Accept loan payments, verify payment amounts and payment coupons for accuracy,issue receipts. Accept county property tax bills and send to appropriate department for payment. Answer basic member inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies. Ask discovery questions and cross-sell credit union products and services. Refer members to the appropriate department when issues cannot be resolved at the teller line. Close accounts upon request. Count and record currency in cash, cash recyclers, cash machines and ATM machines. Scan checks through Check 21 system. Process incoming mail. Balance cash drawer daily. Perform teller duties as needed and ask discovery question to identify opportunities to cross-sell credit union products and services. Perform teller duties in other branches when needed. Train and educate new staff upon request. Perform other related tasks as requested. Maintain a neat and orderly teller work area. Follow all credit union policies and procedures. Work overtime if necessary Promote overall BSA Compliance by adhering to all BSA and OFAC Regulations specific to job function and by assisting BSA Department as necessary with any departmental function specific items. Will actively promote the security and privacy of member and employee information through adherence to both information security and physical security policies, procedures, and governing regulations. Training will be completed at least annually for Information Security topics, BSA, and GLBA; annual BSA training will be position specific. Annual training will also include courses on any of the following regulations as they relate to the position described herein: SAFE ACT, Regulations B, C, D, E CC, DD, and Z as well as any training deemed necessary to promote adherence to applicable regulatory requirements. Other duties may be assigned. Supervisory Responsibilities: This job has no supervisory responsibilities. Qualifications: Ability to read, analyze, and interpret written and oral instruction. Ability to present information and respond to questions from members of management and credit union members. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to define problems, collect data, establish facts, and draw valid conclusions. Education/Training Experience: High school diploma or GED and three months of successful cash handling required or enrollment in higher level of education with financial focus. Prior customer service and sales preferred. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand. The employee is occasionally required to sit and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Description We're hiring immediately, and we will train you ! Whether you are just starting your career, or new to the blood banking industry, we're here to help you leverage the extensive phlebotomy training provided, develop your talents, and perform at your best. Your impact as a Mobile Phlebotomist is vital. You will assist Vitalant's donor care team in creating comfortable, convenient, and consistent blood donation experiences for our donor volunteers, m ost days you'll conduct a blood drive around town in one of our buses; other days you'll interact with donors at one of our local donation centers. Every day you will help save lives and have a vital impact on your community. What to Expect Schedule: Monday - Friday, Occasional weekend Next Start Date: May 13th, 2024. Training will be Sun - Thurs in Fargo, ND. You will need to be available from 5/13-7/8 to complete training. Our c omprehensive total rewards support you, your family, and your future with: Medical, dental, and vision insurance 401K + 5% company match Tuition assistance up to $5k per year Free basic life and AD&D insurance Free short-and-long-term disability insurance Paid time off Employee Resource Groups Recognition and perks As a Mobile Phlebotomist, you'll get to: Set up and break down equipment for mobile blood drives. Keep blood donors comfortable and informed. Perform blood draws (paid training provided) . Receive coaching, encouragement, and support from caring managers who are invested in your career and success. #PHLEB Requirements High School Diploma or GED Active driver's license with a clean driving record Ability to travel as required Able to lift 40 pounds Summary About Us Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned research. We have a network of 115 donation centers across the U.S. and host approximately 60,000 blood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors. Vitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development. EEO/Minorities/Females/Disabled/Veterans Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to [email protected] to let us know the nature of your request. For more EEO information about applicant rights click here

Location: Sioux Falls, SDShift: M-F 8-5Job Schedule: Full-TimeCompany: First PREMIER Bank About the RoleThis position manages individual and/or trust account assets and investment relationships consistent with established investment objectives and strategies of the client. Participates in analyzing the department’s recommended list of investments and proposing changes as appropriate.  Develops and reviews portfolio models using the funds approved for purchase. Responsible for the investment decisions and asset allocations for clients.  Strong focus on managing client account retention.   Must be a highly motivated individual who is a team player, detailed oriented and has a high level of personal responsibility with strong customer services skills. Job Duties and Responsibilities Essential duties and responsibilities include the following. Other duties may be assigned. Effectively communicate investment recommendations with account holders and beneficiaries. Select investments consistent with account objectives and beneficiary needs. Comply with trust document language. Works with dedicated Trust Administrator on assigned accounts to provide a holistic client experience. Design and review model portfolios. Analyze and purchase individual stocks and bonds.  Design and implement portfolios for both individuals and retirement plan accounts. Present investment information at client meetings, including performance results.  Aid in the preparation of requests for proposals and other internal or external meeting documents.  Assist with the valuation of closely held assets in fiduciary accounts as needed. Business development through client meetings and contact with referral sources, including private banking, business banking, centers of influence, etc. Skills and Qualifications Must have a thorough understanding of investment management along with a strong knowledge of finance, economics and general business is required. Must have a proven ability to effectively present investment strategies and recommendations to clients and make critical decisions independently. Must have strong sales and relationship management/client service skills and excellent interpersonal, verbal and written communication skills. Previous experience with RFP process including drafting responses to proposals. Experience in high-net-worth investment management and fiduciary, investment or planning disciplines. A BS/BA degree or higher; CFA certification and/or 10+ years of investment management experience is required. Basic computer skills.  Proficiency of the English language.  Exceptional verbal and written communication skills.  Attention to detail, analytical and problem-solving skills.  Capacity to learn, adapt to change, and become proficient quickly.  Ability to handle stress, exercise self-control, adheres to company policies and procedures and uphold The PREMIER Way. Competitive Benefits Package Full medical benefits when working 20+ hours per week Traditional and High Deductible health plan options available FREE dental and vision coverage Generous Paid Time Off plans 401(k) – dollar-for-dollar match up to 5% of total compensation Special discounts and offers for events at the Denny Sanford PREMIER Center PREMIER Wellness Program Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year Fun Employee Parties Our Culture Emphasis on personal success, respect, health, wellness, fun and giving back Employees are rewarded, valued, and celebrated for hard work Various Career advancement opportunities and growth Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more   See job description

Position Title Enterprise Compliance Strategy & Transformation Manager, SrLocation Work From Home United StatesJob Summary The Enterprise Compliance Department ("Enterprise Compliance") is responsible for demonstrating and promoting a firm-wide culture of compliance, supported by governance functions, to enable the goals of the Enterprise Chief Compliance Officer ("ECCO"), and the Bank's overall strategic plan, in support the President and Chief Executive Officer and the Board of Directors. Enterprise Compliance is intimately involved with assessing and mitigating risk of ongoing and proposed first-line activities and business initiatives.Independence of Enterprise Compliance is affirmed by the ECCO's dual reporting lines directly to the Chair of the Board of Directors' Risk Assessment Committee and separately to the President & Chief Executive Officer. Compliance leaders and team members actively participate on key Board-level and management committees, as well as important working groups. This heightened visibility is made possible through a steadfast risk management-oriented "tone at the top" which makes Enterprise Compliance at Flagstar a dynamic, challenging, and rewarding department to further your career.The Enterprise Compliance Strategy & Transformation Senior Manager will be responsible for leading the development and implementation of the Enterprise Compliance Target Operating Model and Change Management. This is a pivotal role as the firm and Enterprise Compliance navigates the integration of legacy NYCB, legacy Flagstar and legacy Signature Compliance Programs and elevates its risk programs to meet the increased regulatory expectations of a financial institution that exceeds $100 billion in assets. The Strategy & Transformation Senior Manager will play a critical role in ensuring the effective implementation of the strategic plan and initiatives, fostering a culture of continuous improvement, and helping the Bank to continue its focus on strong Compliance risk management practices.Pay Range: $105,900.00 - $160,238.00 - $203,100.00Job Responsibilities:Reporting to the Head of Governance, Strategy and Transformation ("HGST") and in close coordination with the HGST, the Strategy & Transformation Senior Manager will be responsible for establishing and maintaining effective strategy and tools to represent the aggregate view of key Programs and risks across Enterprise Compliance, and the effective implementation and refresh of the Enterprise Compliance Target Operating Model and other strategic initiatives, in line with Bank and regulatory requirements:Develop and lead the implementation of the Annual Strategic PlanDevelop and maintain the Enterprise Compliance Budget and ForecastDefine and refresh Compliance Management Program requirements and implementation strategy (TOM)Define Strategy for implementation / enhancement of Compliance ProgramsFoster relationships across all lines of defenseServe as key point of contact for and coordination with other departmentsFacilitate Audit and Regulatory ResponsesDevelop implementation / remediation strategy and project plan for: Regulatory Remediation, Merger Integration, Large Bank Regulatory Alignment and the Implementation of enterprise Strategic InitiativesDevelop quality control process for key programs and initiatives and retain implementation artifactsADDITIONAL ACCOUNTABILITIESPerforms special projects, and additional duties and responsibilities as required.Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.JOB REQUIREMENTS Required Qualifications:Education level required: Undergraduate Degree (4 years or equivalent) in business administration, finance, risk management, or a related fieldMinimum experience required: 8+ Years in risk management, compliance, strategy, transformation, audit, and/or project management within the banking industryIn-depth knowledge of regulatory requirements for banks with over $100 billion in assets, including OCC Heightened Standards, Federal Reserve Enhanced Prudential Standards, Basel III, Dodd-Frank Act, and other relevant regulationsJob Competencies:Proven track record of successfully leading and implementing transformational change initiatives within large organizations, preferably in the banking or financial services sectorStrong analytical and problem-solving skills, with the ability to analyze complex issues, develop innovative solutions, and make data-driven decisionsExcellent communication, collaboration, and interpersonal skills, with the ability to influence and engage stakeholders at all levels of the organization to convey change initiatives and drive consensusProcess optimization and efficiency enhancement capabilities for effective risk managementKnowledge of regulatory compliance with an understanding of applicable standards and regulationsProficiency in data analysis and deriving meaningful insights for decision-makingPerformance monitoring and reporting expertise to track and communicate outcomesOccasional domestic travel required to Flagstar locations including New York City, Troy, MI, and other locations throughout the U.S.Physical demands (ADA): No unusual physical exertion is involved.

Position Title Contact Center Escalations Specialist - Business & Corporate Support Call CenterLocation Work From Home United StatesJob Summary The Business Contact Center Escalations Specialist will be responsible for facilitating any escalated customer calls, answering agent support hotline calls, and meeting service level agreements on case escalations while ensuring KPI goals are met. The Escalations Specialists will also be responsible for acting as a Subject Matter Expert (SME). The ability to multi-task as well as readily shift priorities is essential for this position.Pay Range: $19.85 - $28.15 - $36.46Job Responsibilities:(50%) Escalations/Customer ServiceRespond to all agent support inquiries through the Supervisor Hotline including escalated customer complaints and document voice of the customer feedback.Ensure that customer questions and problems are resolved properly and quickly. Address challenging customers and problems that require escalation outside of the department. Strive to provide all customers with an outstanding customer experience.Complete tickets escalated to management, including customer call backs and survey responses.Process and respond to customer social media and email requests.Ensure knowledge of current policies and procedures while using critical thinking skills to communicate accurate information to agents.Manage all Business & Corporate call types, including agent and/or branch support.Meet and exceed customer satisfaction expectations.(10%) CoachingProvide agent performance feedback received by Business Units, customer complaints, and escalate cases to Management.Share job knowledge and best practices with agents for their continued development.Provide real-time and/or side-by-side coaching, live monitor calls, review recorded calls for continuous improvement of agent performance.Maintain a positive work environment through motivation and visibility to agents. Escalations Specials periodically perform live monitoring of agents, compliment agents for on-the-spot performance, and assist agents struggling with calls.(40%) OperationsManage a range of non-phone activities for agents including coaching, completion of LMS courses, and special projects.Increases employee efficiency by monitoring real time adherence and metrics in a multi-skill call center environment, through dashboards and WFM tool, communicating areas of concern to Management team and making real time adjustments to agent schedules.Ensure familiarity with the most up-to-date policies and procedures to communicate accurate information to agents and/or customers, as well as recognize potential additions or modification to policies or procedures.Perform additional responsibilities as assigned by management.Ensure compliance with applicable federal, state, and local laws and regulations. Complete all required compliance training.Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures. Take responsibility to keep up to date with changing regulations and policies.Performs special projects, and additional duties and responsibilities as required.Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state, and local laws and regulations.Job Qualifications :Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign EquivalentMinimum experience required: 3+ years in a call center environment and/or customer service experience.2+ years of experience in the business & corporate banking industry1+ year sales experiencePrior knowledge of call center operations.Understanding of MS Office Suite with intermediate technical and computer skills; ability to navigate quickly within various computer programs.Ability and willingness to work the varying shifts including evenings and weekends.Business & Corporate contact center experience (preferred).5+ years in a call center environment and/or customer service experience (preferred).Proven customer service skills and the ability to resolve/mitigate problems and prevent customer dissatisfaction.Exceptional analytical and critical thinking skills and an ability to think quickly under pressure.Commitment to meeting the expectations and requirements of internal and external customers with a good sense of urgency.Excellent verbal and written communication skills and great telephone techniques.Must be collaborative, highly organized, detailed oriented and have successfully demonstrated the ability to manage multiple priorities.Demonstrated ability to look for ways to improve and promote quality.Demonstrated ability to maintain confidentiality using tact and diplomacy.Physical demands (ADA): No unusual physical exertion is involved.