Customer Service Salary in Pittsburgh, PA

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”. We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how. POSITION SUMMARY: The Goodwill EARN/Work Ready holistic program identifies ways to serve the entire family through multigenerational activities. The Service Coordinator is the main point of contact and support for Goodwill EARN & Work Ready participants. This position will provide strength-based, holistic case management services related to all aspects of a participant’s life, including assessing family strengths and barriers, goal planning, service coordination, and support accessing resources and referrals. The Service Coordinator will collaborate with the EARN/ Work Ready team to ensure participants receive services that best meet their needs. Duties will also include but are not limited to: Collect comprehensive information about participants and their families such as existing supports, childcare, transportation, housing, education, criminal background, employment, medical and mental health treatment, substance use, barriers, strengths, and goals. Assist participants in setting life goals and specific and measurable plans to achieve their goals. Maintain up-to-date knowledge of community resources as they relate to the needs of Goodwill EARN/ Work Ready participants. Collaborate with participants, EARN/Work Ready team, and other appropriate parties to ensure the appropriate services are delivered to program participants. Advocate for participants and families, so that their voices and priorities are fairly considered. External Hiring Range: $37,960.00 up to $39,478.40/year Schedule: Hybrid schedule some flexibility to work remote. Monday through Friday (8:00 a.m. – 4:00 p.m.) Schedule can vary depending on department needs. Travel: Some local travel will be required QUALIFICATIONS: High school diploma or equivalent AND 5 years of experience required. OR Associate's degree AND 3 years of experience required. OR Bachelor’s degree AND 1 years of experience required. Required Experience:  Experience in any customer service and/or administrative related job, required. Experience locating resources and services for diverse populations, to include some or all of the following: Goal Planning, supporting clients with issues related to poverty, childcare, transportation, food and housing insecurity, basic needs, unemployment, underemployment, criminal backgrounds, mental health and D&A issues, ID/DD, preferred.   REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS: Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH). Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Human Services

CUSTOMER SERVICE REPRESENTATIVE - This job is responsible for working as an active member of the branch sales/service team to meet customer needs and ensure customer satisfaction. Requires a comprehensive knowledge of bank consumer products/services and the documents used for new accounts. A high school diploma or equivalent, specialized banking education/training, and a minimum of three years' related banking and/or sales experience required.SENIOR TELLER - This job performs duties to support the bank branch paying/receiving function and requires technical supervisory skills to provide assistance in training of new tellers. A high school diploma or equivalent and a minimum of two years' teller experience required. Washington Financial offers a very competitive compensation and benefits package which includes paid time off and holidays; affordable group benefits (medical, dental, vision); a 401(k) plan; and employee discounts on products and services. Apply online at www.washfin.bank and attach a resume to the application, or by mail to 190 N. Main Street, 4th Floor, Washington. Equal Opportunity Employer recblid egdnjzqkoisb5pgpyy9g3ucjkyylnw

Hitachi Rail STS USA, Inc., headquartered in Pittsburgh, PA, seeks a Senior Field Service Specialist to execute maintenance activities on-site in accordance with the contract service level agreement and contractual key performance indicators (KPIs). This position is for a roving employee who will work in unanticipated locations throughout the United States. The employee will have to relocate, but travel is not required from any particular location.Apply at: https://careers.hitachi.com/search/jobs.- - - - - - - - - - - - - - - - - - - -- - - - - - - - - -- - - - - - - - - -- - - - - - - - - -- - - - - - - - - -- - - - - - - - - -- - - - - - - - - -- - - - - - - - - -- - - - - - - - - -- - - - - - - - - -- - - - - - - - - -- - - - - - - - - -- - - - - - - - - -- - - - - - - - - -recblid ylh6sbz4oo586wgylcb59qe062ttk4

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.Dal-Tile is seeking an exceptional Customer Service/Warehouse Associate to join our TEAM! As the Customer Service/Warehouse Associate we will need someone responsible for providing a variety of support such as servicing walk-in customers, completing sales transactions in conjunction with material handling duties such as receiving, loading/unloading material, pulling/assembling customers' orders, and inventory checks. This position may involve daily use of forklift and crane equipment.Primary Objective: Performs a variety of customer service/office administration and warehouse duties related to the operation of a Countertop location. Primary Function and Scope: Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments. Addresses and resolves customer complaints (returns and order errors). Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balancing petty cash box, preparing various performance reports, updating customer master file, and creating vendor orders. Performs various product order duties such as entering customer orders, creating plant/SDC orders, and completing stock replenishment orders. Waits on customers and prepares sales slips. Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking, and labeling vendor products, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conduct daily cycle counts. Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims. Operates crane and forklift equipment. Maintains clean and organized facility by sweeping, trash removal, restroom cleaning general office maintenance, etc. Maintains a safe working environment by following all safety rules outlined in the Safety Program and reporting all accidents, unsafe conditions, and/or acts to Management. Performs other related duties as required. Experience and Knowledge Required: HS diploma or equivalent experience; 1+ years of customer service experience and warehouse experience Crane Forklift Experience preferred Competencies: Organization, math, time management, computer skills, detail-oriented, customer service, safety conscious. Other Pertinent Job Information: While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk or hear. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities. We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service! Active military, transitioning service members and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.

Hitachi Rail STS USA, Inc., headquartered in Pittsburgh, PA, seeks a Senior Field Service Specialist to execute maintenance activities on-site in accordance with the contract service level agreement and contractual key performance indicators (KPIs). This position is for a roving employee who will work in unanticipated locations throughout the United States. The employee will have to relocate, but travel is not required from any particular location.Apply at: https://careers.hitachi.com/search/jobs.- - - - - - - - - - - - - - - - - - - -- - - - - - - - - -- - - - - - - - - -- - - - - - - - - -- - - - - - - - - -- - - - - - - - - -- - - - - - - - - -- - - - - - - - - -- - - - - - - - - -- - - - - - - - - -- - - - - - - - - -- - - - - - - - - -- - - - - - - - - -- - - - - - - - - -recblid 4kxnyllc6b0nyv60qy2yd3ioiqfem4

*If you read through this description and feel passionate that you're right for this role, please do not hesitate to email me directly ([email protected]) to share why I should hire you. Your email WILL be read by an actual human!Job SummaryDispatch, schedule and close out calls while processing service requests, preparing paperwork for escalated calls to ensure full customer satisfaction, using both common and proprietary concepts, practices, and procedures within a call center environment.Job DutiesCustomer Service & Dispatch Team ManagementPost Job Openings, Conduct Interviews & Hire Candidates that are Approved by Leadership TeamPerform New Hire Employee Customer Training & Continuing Education of Current Office StaffResponsible for Daily Support & Management of Customer Facing Office Staff Team MembersOversee Daily Field Service Schedule with Dispatch & Field Service TeamsManage the Overall Customer Experience and Lead by ExampleCreate a fun and challenging environmentDevelop and provide a coaching program to uniform and improve CSR performancesProcess Daily and/or Weekly Reports to Identify Gaps in the Business and review with senior leadershipShare Detailed Information to Leadership Team for Analysis and Provide SolutionsFocus on the Overall Successful Health of the BusinessProvide weekly/monthly breakdowns on call reporting, booking efficiencies, and find areas for improvementCustomer Support of Key AccountsComplex and Unique Customer Management and SupportExceed 5 Star Customer Expectations by Utilizing the Teams & Providing Direct Interaction with ClientsEnsure a Positive Online Rating & Customer Surveys while handling customer complaints/issues in a timely follow through fashion.Sales & Marketing SupportAssist in Sales and Marketing CampaignsProvide monthly breakdown and reporting of campaigns to revenue generatedPhysical RequirementsMust be able to sit for long periods of timeMust be able to work varying shifts including days, nights, and weekendsBenefits:401(k)401(k) matchingDental insuranceHealth insuranceVision insurancePLEASE NOTE: This role will be reporting into the office daily in Pleasant Hills, PA and must be located proximate to this address - 91 Terence Dr., Pittsburgh, PA 15236

CUSTOMER SERVICE REPRESENTATIVE - This job is responsible for working as an active member of the branch sales/service team to meet customer needs and ensure customer satisfaction. Requires a comprehensive knowledge of bank consumer products/services and the documents used for new accounts. A high school diploma or equivalent, specialized banking education/training, and a minimum of three years' related banking and/or sales experience required.SENIOR TELLER - This job performs duties to support the bank branch paying/receiving function and requires technical supervisory skills to provide assistance in training of new tellers. A high school diploma or equivalent and a minimum of two years' teller experience required. Washington Financial offers a very competitive compensation and benefits package which includes paid time off and holidays; affordable group benefits (medical, dental, vision); a 401(k) plan; and employee discounts on products and services. Apply online at www.washfin.bank and attach a resume to the application, or by mail to 190 N. Main Street, 4th Floor, Washington. Equal Opportunity Employer recblid solk7w1bf946dmqngywpdkvuexorqf

The Team Supervisor role is one of the most critical roles to our business. Team Supervisors need to be able to affect the entirety of the team's operations by being engaged and tuned into the team that they support. They should be able to effectively build a culture that promotes success and unity. The Supervisor is responsible for "on-the-floor" activities and must be available to assist agents. You will be responsible for monitoring, identifying and resolving performance, behavior, and attendance issues using prescribed performance management techniques. Continually monitoring agents and coach them to improve daily/weekly/monthly metrics. Team Supervisors make the biggest impact on our Agents and our business. RESPONSIBILITIES: Coaching agents to yield optimal performance through a sound understanding of the business and engagement with their team.Track and take action on personnel and payroll issues.Conduct performance appraisals as required.Maintain accurate, current and consistent documentation on direct reports.Review productivity statistics on a daily basis and provide constructive feedback.Provide Subject Matter Expertise.Ensure training needs of subordinates are met.Successfully complete all client related training and continually update agents.Resolve escalated customer issues.Hold team meetings on a regular basis with direct reports.Communicate all process and client changes to direct reports within a timely manner.Promote the use of all center communication tools.Administer Recognition and Rewards programs in accordance with organization's guidelines.May perform other additional duties and responsibilities as assigned.QUALIFICATIONS/SKILLS:Advanced user-level knowledge of computer technology and computer operating systems.Ability to guide individuals toward goal achievement using negotiation, teamwork / collaboration, motivation and staff development skills including the ability to act as a role model within the organization.Ability to demonstrate innovation and good judgment / problem solving skills when making decisions.Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.Ability to coach, develop action plans which maximize performance and provide effective feedback for highly demanding sales goals.Proven ability to analyze and improve work processes and policies.Excellent customer service / support skills, ability to work well under pressure, professional demeanor and strong written and oral communication skills.Must have proficiency with various software applications programs including Microsoft Word, and Excel.Problem SolvingCustomer/Client/Organization FocusCommunication ProficiencyTime Management SkillsAbility to guide individuals toward goal achievement using: Negotiation, Teamwork / Collaboration, Motivation and Staff development skills.Ability to act as a role model within the organization.Strong leadership skills and be able to escalate issues and motivate others for timely resolution with little or no direction.Strong computer and software navigation skills including ability to troubleshoot basic technical issues.The use of Microsoft Office, as an advanced user of the tools, primarily Excel and PowerPoint are required.Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.WORKING CONDITIONS: This role routinely uses standard office equipment such as computers, phones, photocopiers. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to point, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, and ability to adjust focus. This is a full-time position. COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORUNITY: ibex is proud to be an equal employment opportunity employer. ibex is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.

Join our team and live the Ollie-tude!: (Ollie's Core Values)BE A TEAM PLAYER- Associates are expected to be supportive and work together.BE CARING- How do I treat others with courtesy, dignity, and respect?BE VALUE OBSESSED- Live the "good stuff cheap" mindset.BE COMMITTED- Operate with grit, passion, tenacity, and action.BE GROWING- How do we get better every day?BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.Ollie's Associate Benefits:20% employee discountFlexible ScheduleStrong field sales career growth & talent development culture for top performers.The Customer Service Associate assists customers and helps to maintain the store appearance. The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance with an emphasis on accurate register operation & Ollie's Army proficiency.Primary Responsibilities:Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty.Accurately and efficiently operate the register, approve refunds for other associates, and assist with training new Sales Associates.Assist with receiving the truck, pricing items, merchandising product, and recovering the store.Communicate customer needs to Team Leaders when necessary.Maintain the store appearance and complete any additional responsibilities and/or duties as assignedQualifications:High School diploma or equivalent preferred6 months of prior retail experience preferredAbility to work evenings, weekends, and holidays on a regular basisA positive attitude and team player who wants to engage and serve customersPhysical Requirements:Ability to lift and carry up to 50 pounds.Ability to push and pull up to 35 pounds.Ability to stand for extended periods and work in a safe manner.Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran's status, disability, or any other legally protected status.

DESCRIPTIONWe are on an audacious journey unifying the experience of all of Amazon's global customers in how they interact with Amazon products and services, no matter their language, culture, or location. We are looking for a Software Engineer to help us revolutionize the localization of content for all of Amazon. Have you ever wondered how Amazon launches and maintains a consistent customer experience across hundreds of countries and languages it serves its millions of customers? Like challenging, fast pace environments and have a passion for data, languages, and other cultures? Enjoy working with engineers in an organization that deals with some of the largest scale problems across Amazon? Thrive in a Dev-Ops environment? Do you want to be on the ground level of a new way to deliver localized content to Amazon business units worldwide? If so, the Amazon Translation Services (TS) team wants to talk to you!At Amazon, we strive to be Earth's most customer-centric company, where both internal and external customers can find and discover anything they want in their own language of preference. Our Translations Services team plays a pivotal role in expanding the reach of our marketplace worldwide and enables thousands of developers and other stakeholders (Product Managers, Program Managers, Linguists) in developing locale specific solutions.Translations Services is seeking a Software Engineer in our Pittsburgh office. As a Software Engineer you will work with your manager to lay out and own the architectural vision, design and implementation and operations for a team of highly skilled software engineers in the localization space. The successful applicant will ensure that there is minimal human touch involved in any language translation and accurate translated text is available to our worldwide customers in a streamlined and optimized manner. With access to vast amounts of data, cutting-edge AWS technologies, and a diverse community of talented individuals, you will have the opportunity to make a meaningful impact on the way customers and stakeholders engage with Amazon and our platform worldwide. Together, we will drive innovation, solve complex problems, and shape the future of e-commerce. This is a unique opportunity at Amazon with great exposure as all of Amazon will be your customer!If you like to work hard, have fun, and make a difference, this is the team for you!Key job responsibilities- Work with senior developers to act as a builder and architect, design, and develop world class, scalable distributed systems and operationalize them.- Interface with our internal customers to understand requirements, set priorities and communicate direction and progress.- Take on hard, ambiguous problems and articulate solutions that will be able to serve broader Amazon.- Help develop long-term technical and business strategies in the machine translation space.- Recruit, hire, mentor and coach Software Development Engineers.We are open to hiring candidates to work out of one of the following locations:Pittsburgh, PA, USABASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming languagePREFERRED QUALIFICATIONS- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.