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Hospitality/Travel Salary in Michigan, USA

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Remote Travel Advisor
My Magical Travels, Ann Arbor, MI, US
We are seeking individuals for our Travel Advisor opportunity! As an Advisor, you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world! This position is great for anyone who absolutely loves to travel and help others with planning. Travel Advisors handle the research and booking process for clients, this can include airline, hotel accommodations, car rentals, and event/ticket sales.Roles & Responsibilities:* Research, Create, and Execute exceptional itineraries for clients* Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs* Complete ongoing training to earn and maintain certification to book travel* Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations* Work along side of other team members* Provide suggested budgets for clients* Review budgets, and plan trips according to clients budget constraints* Create promotional materials to utilize* Stay up to date on changes within the tourism industry* Monitor restrictions on travel that come and go* Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc.)* Effectively communicate with clients pre/post travel* Promptly respond to all travel inquires* Effectively manage your time when researching trips and communicating with clients* Handle issues that may arise during the bookings and/or travel for clients* Maintain up to date information within the travel industry* Network with tour operators regarding packages that you can possibly offer to clientsRequirements:* Must be 18+ years old* Must be authorized to work within the US* Must be fluent in English* Must be able to effectively communicate with clients (sales background a plus)* Must have a smartphone with internet access, laptop recommend but not required* Personal travel experience is a huge plus, however not required* Previous experience in customer service or hospitality also a plus, but not required
FLORAL/CLERK
The Kroger Co., Holland
Assist in the design and/or merchandising of floral items and arrangements for display/sale or in response to customer requests. Provide various customer services. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family!Minimum Demonstrates effective written and oral communication skills Ability to read shelf tags, signs, product labels, training materials, and bulletins Ability to multi-task, set priorities, present information in a professional manner and work with all levels of the organization Personal initiative and follow through to completion Ability to work as part of a team in a fast-paced environment Possess abilities and skills for effective production, merchandising, and customer services related to sale of merchandise Must be able to work with various cleaning solutions, safely use sharp tools, and carefully operate all production equipment Desired Past work record reflects dependability and integrity. Knowledge of applicable laws and regulations related to employment practices, and safety Experience in grocery retail and customer service Experience in operating a cash register and making change Assist and greet customers promptly and provide them with great service Be prompt, tactful, calm, courteous, and professional in all interactions Help design and create floral arrangements and/or other items to fill customer orders Package orders effectively, safely and efficiently Keep merchandise and supplies in their proper areas Maintain customer records and files properly Assist customers in location and selecting items Handle telephone calls and orders promptly and courteously Assist in decorating and merchandising the department Keep carts, tools, and supplies in their designated areas and well organized Keep floors, clean, safe, and free from clutter Maintain plants, process and prepare flower arrangements and fill balloons Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise Adhere to company policies and procedures, as well as state and federal laws Operate cash register in accordance with company procedures, as applicable Maintain flexibility to work weekends and holidays as needed Must be able to perform the essential functions of this position with or without reasonable accommodation
Deli Guest Service Specialist
Zingerman's Delicatessen, Inc., Ann Arbor
ZINGERMANS DELICATESSEN Guest Service Specialist Be a part of the Zingermans Deli Team! If you are interested in a fast paced, fun and friendly environment and would like to be one of our Guest Service Specialists wed love to have you on our team! This full-time position pays $15-$18/hour including tips. We also pay you to learn (no prior food knowledge necessary, just a passion for learning) AND youll also get a free meal on each shift, a paid break, a staff discount at all Zingermans businesses, access to health insurance, a super discounted bus pass, and lots of other staff benefits. Full-time or part time, hourly positions available (full time is 30-40 hours per week, part time would be 12 or more hours per week)We are looking for candidates who want to grow with us for at least a year, including UM football season, our busy holiday times, and into next summer!We offer flexible schedules, including weekends, as well as a structured training program and the opportunity to be part of a team that values your contributions.Most shifts are between 10:30am-7:30pmAvailable shifts include weekdays, weekends and holidaysShift times will vary during hours of operation Compelling reasons to join us! Competitive wage with increases available after completing orientationFree meal on shiftPaid time off availableOpportunities to learn and advance within the organizationWorking with a committed and fun teamDiscounts at all Zingerman's businessesMedical, dental, vision, and 401k plan available Performance Expectations- Essential Functions: Shares the Zingerman's experience with our guests by learning, selling and educating them about our products (Zingerman's Deli sandwiches and sides!)Interact with guests daily on the phone and in person taking orders, serving food, and helping answer guest questionsStocks products and maintains our exceptional displaysKeeps workspaces safe and clean, including sanitation, sweeping and wiping surfaces, removing recycling, compost and trash, etc.Positively responds to direction and requests for assistance from co-workers, supervisors, managers and guestsTakes initiative to help any area of the Deli if possibleEngages in department operations by attending weekly open-book meetingsContinues learning about and promoting all of the great foods we sell The Success Patterns for this position are: Excellent customer service skillsStrong desire to learn about food, open book management and industry-leading serviceIs passionate about great food and giving great serviceLoves to make people feel like they were the best part of your dayEnjoys working in a collaborative team environment Physical Requirements: Ability to lift 25 poundsAbility to ascend/descend between multiple levels of the Deli building Diversity, Equity, and Inclusion at Zingermans Deli Zingerman's is committed to providing a diverse and inclusive work environment and is proud to be an equal opportunity employer. At Zingerman's all individuals are welcomed, treated respectfully and fairly, have equal access to opportunities and resources, and can contribute fully to the organization's success. We are a place where we can be ourselves at work, bringing our uniqueness to the business while fulfilling our work duties. Want to learn more? Check out our commitment to diversity link below: http://www.zingermanscommunity.com/about-us/commitment-to-diversity/
room attendant-2
Sonesta Hotels International Corporation, Ann Arbor
Job Description Summary The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction.Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers' guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor.Minimize waste of supplies and amenities within all areas of housekeeping.May regularly assist with deep cleaning projects.Report needed repairs or unsafe conditions to supervisor.Handle all lost and found items according to established procedures.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Ensure compliance with federal, state and local laws regarding health and safety services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:Some previous housekeeping experience preferred.Previous background from the extended stay industry preferred.Ability to speak, read, and write fluent English is preferred; other languages beneficial.Basic reading, writing and mathematical abilities are preferred.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Carrying, lifting or pulling items weighing up to 75 pounds.Will be required to regularly use commercial cleaning chemicals.Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Guest Service Agent
Sonesta Hotels International Corporation, Auburn Hills
Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.Responsible to maintain the security of cash, credit card transactions, and guest information.May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Service the Market by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.Issue, control and release guest safe-deposit boxes.Comply with federal, state and local laws regarding health, safety, and alcohol services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:High School diploma or equivalent required.One year of previous hotel experience, or retail customer service preferred.Ability to speak, read, and write fluent English; other languages beneficial.Professional verbal and written communication skills.Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.Problem solving, reasoning, motivating, organizational and training abilities preferred.Experience with Microsoft Office and Opera systems preferred.Will be required to obtain a ServSafe certification.May be required to obtain a TIPS certification.Valid driver's license required.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Carrying, lifting or pulling items weighing up to 50 pounds.Frequently handling objects and equipment.Standing for extended periods of time.Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Agent - Guest Service
Hilton Global, Detroit
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guestsWhat are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Hospitality Host
Sun Communities, Detroit
Sun Outdoors Kensington Valley (HSL) New Hudson, MI, US Seasonal Full Time $14.50 per hour Do you enjoy working with the public? Are you looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun RV Resorts and embark on an exciting new opportunity! We are looking for a Hospitality Host to greet all visitors and direct them to their destinations. Customer service is important since you will be the first line of contact for all visitors! OVERVIEW Hospitality Hosts greet all visitors, vendors, contractors, residents, and prospective buyers and directs them to their destinations. They obtain pertinent information from each non-resident/guest entering the resort, handing out promotional materials to prospective guests and residents. JOB DUTIES Greet all visitors, vendors, contractors, residents, and prospective buyers, directing them to their destinations. Obtain name, license plate number, phone number, and email address of each non-resident/guest entering the resort. Hand-out promotional material to prospective guests and residents. Answer the telephone courteously and record pre-call visitor information appropriately; prepare pre-call sheets for the following day. Note all unusual occurrences on the daily log sheets. Submit maintenance requests for issues such as electrical, sewer and water break problems as needed. Greet and register late arriving RVs; escort late arriving RVs to the appropriate site. On a nightly basis, check all buildings, turn-off lights, and lock doors and gates as directed. Monitor the resort, noting any deficiencies; check homes on the house checklist for unusual situations requiring attention. Other duties as assigned. REQUIREMENTS High School Education (some HS education required) Ability to read maps Good verbal and written communication skills Good customer service skills Basic computer proficiency including the ability to use email and internet Flexible schedule, including the ability to respond to resort needs during non-business hours PERKS & BENEFITS At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with an award-winning work environment and awesome perks! Seasonal Now & Later Bonus Paid sick leave Online access to view and update personal information, review paystubs, annual W2s, and more Participation in company-wide SunRewards program Team Member Perks & Benefits Program with hundreds of discounts on things like mobile phone service, travel, retail, and more Get paid daily with DailyPay Access to hundreds of online learning modules via Sun University Vacation RV site rent discounts at Sun Outdoors locations nationwide Job Reference: 129746 ACCESSIBILITY ASSISTANCEIf you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to [email protected]. "Applicant Accommodation" should be included in the subject line of the email. Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job. California Team Member Privacy NoticeNearest Major Market: Detroit Job Segment: Electrical, Engineering
Event Content Programs Lead
Cyberark, Lansing
Who we are: CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity - human or machine - across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook. About this Role: We're on a mission to hire a senior event professional to support the growth of CyberArk's two largest experiential programs: corporate events & CyberArk Experience Center (CEC). You'll have the opportunity to build a world-class event content program that will deliver a highly personalized customer experience and define the future of events for the next decade.This role will be responsible for the development and execution of content for our portfolio of strategic programs (e.g., flagship, industry conferences, global kickoff, etc.) and customer meetings. You will bring a clear vision of how to elevate storytelling on a global stage, including the creation of unique event messaging to help us achieve our targets, engage audiences, and generate pipeline. You will also manage the content process from start to finish, including industry research, theme creation, defining session types, curating all agendas, sourcing speakers, and ensuring the delivery of all content bill of materials. The position is a full-time role. You will report to the Head of Global Events.What you will do: Corporate Events Own the content strategy and execution for all CyberArk events (20 - 100,000 attendees) Define content scopes including goals and objectives (session volume, formatting, etc.) that align to each event Bring agendas to life using compelling content across our hybrid, digital, and in-person event experiences Create the content timeline and project plan for each program: pre, during, and post event Project manage, oversee, and execute the launch of all content-related portals (e.g., Presenter Resource Center) Engage with external speaker bureaus or partners to recommend and solicit talent Provide clear and direct communications to all presenters, including onsite speaker support Establish a process to oversee all elements of event content and presentation development (coach speakers) Work with cross-functional teams (corporate comm., product marketing, field marketing, etc.) to deliver effective copy and develop the content marketing strategy for global event campaigns to drive audience acquisition Ensure messaging and narratives are compelling and articulate CyberArk's vision, products, and thought leadership Write and execute event abstracts, landing pages (agenda on event websites), presentation decks and scripts Consult with L&D leaders to create content for CyberArk's certification or academy program(s) Own VOD and coordinate with other teams to repackage content to extend the life of events and ROE investments Track, measure and report the results on all content offerings based on attendee survey feedback Confidently present event content plans to internal and external stakeholders Run efficient, effective, and well-organized workshops & meetings Create high quality department briefs and program reports Occasional travel (up to 20%) to CyberArk's global offices and events CyberArk Experience Center(s) Partner with senior stakeholders (sales, customer success, product, marketing) to create enablement materials Develop standard (and sometimes bespoke) agendas that drive adoption of CyberArk services Build a robust and diverse speaker database What you need to succeed: 10+ years of experience in a content management role Bachelor's degree in business, marketing, broadcast journalism, project management, or related field Proficient in creating content for different event formats - hybrid, digital, and in-person Accustomed to work on a global team across multiple time zones Exemplary copywriting along with strong verbal communication, interpersonal and listening skills Strong project, expense, change management, and time management skills Ability to manage and inspire others at all levels - training and coaching teams and executives at various levels Comfortable dealing with ambiguity, shifting priorities and the occasional abrupt change Knowledge of event and mobile app platforms (e.g., RainFocus, etc.) Expert in audience analytics, audience development, and the ability to learn from data Highly collaborative, detailed-oriented, well organized, energetic, positive and results driven Capacity and willingness to invest longer hours (during peak event seasons) Extensive knowledge of current events, B2B trends, and industry metrics / best practices CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. The salary range for this position is $115,000 - $165,000/year, plus commissions or discretionary bonus, which will be based on the employee's performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.#LI-EB1
Part Time Room Attendant
Sonesta Hotels International Corporation, Ann Arbor
Job Description Summary The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction.Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers' guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor.Minimize waste of supplies and amenities within all areas of housekeeping.May regularly assist with deep cleaning projects.Report needed repairs or unsafe conditions to supervisor.Handle all lost and found items according to established procedures.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Ensure compliance with federal, state and local laws regarding health and safety services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:Some previous housekeeping experience preferred.Previous background from the extended stay industry preferred.Ability to speak, read, and write fluent English is preferred; other languages beneficial.Basic reading, writing and mathematical abilities are preferred.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Carrying, lifting or pulling items weighing up to 75 pounds.Will be required to regularly use commercial cleaning chemicals.Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Member Specialist PT Hiring Event
Sam's Club, Lansing
What you'll do atPosition Summary...What you'll do...Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns; zoning the area; arranging and organizing merchandise; and identifying shrink and damages.Provides member service by maintaining exit areas; reviewing member receipts; acknowledging the member and identifying member needs; assisting members with purchasing decisions; assisting members with locating merchandise.Provides member service by maintaining self-checkout area; resolving member issues and concerns; promoting Sam's Club products and services; providing guidance and support to members regarding self-service technology; processing member purchases; assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types; assisting members with transactions utilizing self-checkout area.Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures; maintaining paperwork, logs, and other required documentation; executing emergency response procedures; and ensuring compliance with company security and safety practices.Assists with the training of Member Frontline Service associates on company processes and procedures; teaching new technology and tool functionality; delivering new program rollout training; and providing continuous learning and process improvement opportunities.Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applicationsPrimary Location...2925 TOWNE CENTRE BLVD, LANSING, MI 48912-5650, United States of America About Sam's ClubSam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners. Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.All the benefits you need for you and your family Multiple health plan options, including vision & dental plans for you & dependents Free Membership and discounts in fresh produce Financial benefits including 401(k), stock purchase plans, life insurance and more Paid education assistance with college degrees through our Live Better U program Parental Leave Pay during military service Paid time off - to include vacation, sick leave and parental leave Short-term and long-term disability for when you can't work because of injury, illness, or childbirth Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.Frequently asked questions On average, how long does it take to fill out an application?On average, it takes 20-30 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time. Can I change my application after submitting?No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button. How do you protect my personal information?Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart. What are the recommended Internet Browsers for applying for open roles?Internet Explorer 8.0+Firefox 4.0+Safari 4.0+Chrome 12+