Mortgage Operations Manager Salary in Louisiana, USA

About the Position:Responsible for reviewing new accounts, account changes and corresponding documentation, to ensures all accounts and customer relationships are in line with policy, bank procedures and regulatory requirements. To perform a variety of tasks to support deposit operations and branch functions. Duties and Responsibilities:Analyzes reports such as, Qualifile, stop payments, RCC holds, Debit Cardorders, telephone transfers, maintenance and data entry performed oncustomer profile records and accounts for performance accuracy.Reviews new account packets for CIP policy adherence and exception trackingMaintains and updates exception tracking spreadsheetReviews account documentation for accuracy and proper FCM indexing.Coordinates with Bankers to obtain missing required Profile/account data andrequired documentation to ensure all corrections are completed within toleranceof bank protocols.Responsible for monitoring changes to existing accountsProvides assistance on questions related to account openings and maintenanceAble to support training initiatives and banker positions if necessaryMonitors delinquent Safe Boxes and overdraft accounts and confirms letters aregenerated.Able to provides training for new platform personnel.Assist OAO and OLB customers via all channels.Provide documentation request timely in to management, auditors & examiners.Manage and respond to E-mail and telephone messages timelyEnsure compliance with BSA regulations (securing customer information, properhandling of shred bins, keeping desktops and work area clear of customer PII)Assist with other department back-up duties as assigned by manager. About Crescent Bank:Crescent Bank began in 1991 as a small New Orleans based community bank. Today, Crescent Bank has a presence nation-wide and is on a mission to leverage technology to provide auto lending and savings access to consumers who may not be served by other traditional banking products.Crescent Bank prioritizes employee growth and advancement- both as employees and as individuals- through our core values and through the benefits we offer.Our Core Values include: Be a Team Player, Continuously Improve, Do the Right Thing, Put the Customer First, & Take Ownership We are proud to offer the following key benefits:·         Workplace flexibility for eligible positions·         All the insurance programs you’d expect- health, dental, vision, life, disability, + more·         Multiple types of paid time off·         Retirement program with company contribution·         Paid parental Leave·         Tuition Reimbursement·         Payroll on Demand- access your pay when you need it most.Additional Information:3 – 5 years of Back Office Operations3 – 5 years with Deposit Account services and processes2 – 3 years of retail branch / customer facing experience1 – 2 years of Call Center ExperienceExpert understanding of banking technology, and third-party software solutionsExpert understanding of banking products, financial services, and regulationsProficient experience with Excel, Word, Outlook, Teams, and AdobeExcellent initiative and organizational skillsExcellent written, verbal and phone etiquette communications skills Equal Opportunity Employer/Veterans/Disabled 

DESCRIPTIONOur WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.Key Responsibilities and Job Elements:* Support, mentor, and motivate your salaried and hourly workforce* Lead large-scope projects with site and regional impact* Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance* Manage safety, quality, productivity, and customer delivery promises* Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives* Lift up to 49 pounds and frequently push, pull, squat, bend, and reach* Stand/walk for up to 12 hours during shifts* Work in an environment where the noise level varies and can be loud* Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)* Continuously climb and descend stairs (applies to sites with stairs)Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business’ current openings.To learn more about Amazon’s operations and see how our fulfillment centers in the U.S. and Canada work, watch a short video or take part in a live virtual tour.Video with subtitles: https://www.amazon.com/videotourLive virtual tours: https://www.amazon.com/virtualtoursWe are open to hiring candidates to work out of one of the following locations:Baton Rouge, LA, USABASIC QUALIFICATIONS- 3+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysPREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experience- * Experience managing a team of 2+ salaried employees and 70+ indirect employees * Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma. *Demonstrated problem solving skills and analytical skills *Excellent customer service skills, communication skills and interpersonal skills *Track record of meeting or exceeding department performance goals *A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field. *Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

DESCRIPTIONOur WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.Key job responsibilities* Support, mentor, and motivate your hourly workforce* Manage safety, quality, productivity, and customer delivery promises* Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives* Lift up to 49 pounds and frequently push, pull, squat, bend, and reach* Stand/walk for up to 12 hours during shifts* Work in an environment where the noise level varies and can be loud* Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)* Continuously climb and descend stairs (applies to sites with stairs)Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business’ current openings.We are open to hiring candidates to work out of one of the following locations:Baton Rouge, LA, USABASIC QUALIFICATIONS- 2+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysPREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experience- Experience managing a team of 20+ employees. Experience with process improvements (Lean process, Kaizen, and/or Six Sigma) * Excellent customer service, communication, and interpersonal skills * A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field. * Industry experience in: retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Position Title Sr. Compliance AdvisorLocation Work From Home United StatesJob Summary Regulatory Compliance is responsible for developing and maintaining a Compliance Management Program (CMP) for the Bank that reasonably ensures compliance with consumer protection laws and regulations, addresses associated risks of harm to consumers and customers, and integrates consumer compliance into the day-to-day responsibilities of its management and employees.This visible role will work independently with business unit (BU) risk partners to support the CMP.The Senior Compliance Advisor is expected to be able to independently prioritize, achieve work deliverables, and provide periodic updates to applicable Compliance leaders on matters requiring escalation and assistance and to collaborate, advise, and coordinate their activities. Maintain an advanced and comprehensive knowledge of assigned BU processes and the consumer protection laws and regulations that pertain to them and have advanced independent judgment skills required to deliver advisory support of technical compliance rules and business operations while serving as a subject matter expert to the assigned BU's on consumer protection matters.They also advise and assist the BU in developing and implementing risk-based controls to ensure compliance with the applicable consumer protection laws and regulations.This position will serve a vital role in the Regulatory Compliance Department and will be an integral part of the company's overall risk management strategy.Pay Range: $71,600.00 - $87,947.00 - $132,600.00Job Responsibilities: Using independent and sound judgment, provide subject matter expert advice to assigned BU's regarding applicable servicing consumer compliance regulations while collaborating, advising, and coordinating with Compliance leaders. Applicable regulations include but are not limited to CFPB Deposit Reconciliation, EFTA, ESIGN, Reg CC, HMDA, Overdraft, Guidance, RESPA, NDIP, Sales Practices, TISA, TILA, FCRA, SCRA, FDCPA, FDPA, and applicable State requirements.Maintain assigned risk statements and Compliance policiesMaintain close contact with assigned BUs to keep apprised of objectives, strategy, new initiatives, emerging issues/risks (e.g. Mortgage Servicing Rights Transfers, Loss mitigation, ARM's, HELOC, etc.)Stay abreast of BU processes and applicable consumer compliance laws and regulationsProvide advice, counsel and recommendations using independent and sound judgment to BUs on consumer compliance questions/issuesComplete special projects as necessaryProvide periodic updates for CMP reportingPeriodically review business unit policies and procedures (especially changes) to ensure they meet regulatory requirementsAssist in developing and implementing action plans to comply with any new/revised consumer compliance laws and regulationsFacilitate completion of Consumer Compliance Risk AssessmentWork with BU and Compliance Training Manager to develop BU annual training plan for assigned BUWork with Compliance Assurance Manager to develop BU annual testing plan for assigned BUWork with Compliance Assurance to develop Key Risk Indicators (KRIs) for early warning signs of compliance concerns for assigned BUReview applicable indicators of risk - KRIs, QC results, Compliance Testing results, ERM Issue Management Report, complaints, risk assessment results, etc. to identify weaknesses and assist in remediatingAssess new products/services for potential compliance concerns; prepare risk assessmentsAssess new and existing vendors and debt buyers for potential compliance concerns; prepare risk assessmentsReview marketing materials and other external-facing communications for potential compliance issues (as applicable)Monitor for emerging risks and industry fines/penalties; conduct assessments as requiredComplete all required compliance trainingMaintain knowledge of, and adhere to, Flagstar's internal compliance policies and proceduresMaintain Regulatory Compliance department procedures as assignedMaintain knowledge of changing consumer compliance regulationsEnsure compliance with applicable federal, state and local laws and regulationsPerform other duties and special projects as assignedJOB REQUIREMENTS Required Qualifications:Education level required: Undergraduate Degree (4 years or equivalent) in Business Administration, Finance, Accounting, Law, or related equivalent experience.Seven years of experience in a financial institution, auditing firm, or consulting firm with a regulatory compliance focus and abilities to exercise independent judgment in decision making and advice.Subject matter expertise gained through Regulatory Compliance, Risk, Internal Audit, Legal or equivalent business experience.Bank operations experience in applicable mortgage originations, mortgage servicing, consumer lending, community banking, etc.Preferred Qualifications:CRCM certification preferred.Job Competencies:Knowledge of consumer protection laws and regulations impacting financial institutions.Demonstrated subject matter expertise in the assigned banking processes.Advanced PC systems skills including proficiency with Microsoft Word, Excel, PowerPoint and other reporting systemsExcellent communication skills, including report writing, oral presentations, group facilitation skills, etc.Demonstrated conceptual thinking and analytical skills.Proven ability to partner effectively across all levels of the organization.Ability to manage and execute multiple complex projects within required timelines and expectations.Ability to conduct compliance assessments and produce quality results.Ability to work independently in a continuously changing environment.Inquisitive, resourceful, and able to seek out information and develop sound conclusions and strategies.Ability to develop and maintain professional relationships.Physical demands (ADA): No unusual physical exertion is involved.

Position Title Compliance AdvisorLocation Work From Home United StatesJob Summary Regulatory Compliance is responsible for developing and maintaining a Compliance Management Program for the Bank that reasonably ensures compliance with consumer protection laws and regulations, addresses associated risks of harm to consumers and customers, and integrates consumer compliance into the day-to-day responsibilities of its management and employees. This visible role works with business unit risk partners to support the Compliance Management Program.The Compliance Advisor will maintain broad and deep knowledge of assigned business unit processes and the consumer protection laws and regulations that pertain to them, serve as the subject matter expert to the assigned business unit on consumer protection matters, and assist the business unit(s) in reasonably ensuring compliance with the applicable consumer protection laws and regulations.This position will serve a vital role in the Regulatory Compliance Department and will be an integral part of the company's overall risk management strategy.Pay Range: $58,500.00 - $83,000.00 - $107,500.00Job Responsibilities: Maintain close contact with assigned BUs to keep apprised of objectives, strategy, new initiatives, emerging issues/risks; Stay abreast of BU processes and applicable consumer compliance laws and regulations; Provide advice, counsel and recommendations to BUs on consumer compliance questions/issuesPeriodically review policies and procedures (especially changes) to ensure they meet regulatory requirementsAssist in developing and implementing action plans to comply with any new/revised consumer compliance laws and regulationsWork with BU and Compliance Assurance Manager to develop BU annual testing planReview new and existing vendors for potential compliance concernsPrepare risk assessmentsMonitor various indicators of risk - KRIs, QC results, Compliance Testing results, ERM Issue Management Report, complaints, risk assessment results, etc. to identify weaknesses and assist in remediatingComplete all required compliance training; maintain knowledge of Flagstar policies and procedures; maintain compliance policies and proceduresPerforms special projects, and additional duties and responsibilities as required.Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.JOB REQUIREMENTS Education level required: Undergraduate Degree (4 years or equivalent) in Business Administration, Finance, Accounting, Law or related field, or equivalent work experience.Minimum experience required: 5+ Years of experience in a financial institution, auditing firm, or consulting firm with a regulatory compliance focus.Regulatory Compliance, Risk or Internal audit experience; bank operations experience in mortgage originations, mortgage servicing, community banking, etc. Knowledge of consumer protection laws and regulations impacting a financial institution.Preferred Qualifications:Advanced PC systems skills including proficiency with Microsoft Word, Excel, PowerPoint and other reporting systems.CRCM PreferredJob Competencies:Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstar's internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies.Understands the importance or relationships to enable effective teamwork. Modifies personal style, focuses on the needs of others, and listens effectively to ensure effective outcomes for group endeavors. (Insert knowledge/skills/abilities required)Takes a dynamic approach to work characterized by initiating decisions and actions. Concentrates on achieving the outcomes of a process or project while adhering to the overall strategy of the organization. Creates a culture of accountability and performance.Demonstrates attributes of ethical behaviors, high personal standards, and sound work ethic all employers should expect of employees. Consistently treats others with respect and understanding. Responds in a timely manner to all customers and co-workers.Minimal TravelPhysical demands (ADA): No unusual physical exertion is involved.

The Service & Parts Area Manager position serves as a liaison between dealerships in the New Orleans market, the Central Business Center and Stellantis Corporate Headquarters who will be responsible for all areas of Service and Parts Marketing, including: Retail service advertising, promotion and display; retail/wholesale parts and accessory advertising, promotion and display, enhancing dealership processes to improve customer retention and advocacy, and training dealership personnel on Mopar products and initiatives. The goal of these activities is to help our dealerships improve customer experience, sales, customer retention, warranty analysis and claims processing, customer relations, and profits. The qualified candidate will be expected to review and analyze dealer performance and processes, advertising, staffing, financial statements, survey scores, and generally consult with dealers to maximize their overall service and parts operations. Having the ability to motivate and lead independent entrepreneurs to high levels of performance is critical to this position.

Full job descriptionOur client is searching for a safety-oriented Quality Manager in their Bossier City, LA plant. As a Quality Manager, you will be responsible for the implementation of a quality culture throughout the business, so every employee understands the requirements of our customers and can produce a quality product. The primary focus of the Quality Manager is to manage the quality control systems throughout the plants, including the quality certifications, process operating standards and corrective action implementation.What You'll Do:Provide leadership to the organization to help drive a proactive approach leading to improvements in design, manufacturing, suppliers, and customersPartner with Manufacturing Operations to solve quality problems while maintaining manufacturing efficiencies, meeting competitive business deadlines and increasing customer satisfaction levelsEnsure that internal processes and metrics are aligned to create highest product quality and highest customer serviceStrengthen quality systems and ensure Corporate and plant processes are implemented and adequately followedDrive improvements in all areas of operations, focusing on key performance indicators and key plant processesBuild strong relationships with customersSupport plant as necessary with root cause analysis, 8D, problem solving, lessons learned while driving consistent improvementsAssist plant with the deployment of corporate quality policies, auditing practices and ensuring adherence to company's Quality and Regulatory strategies in accordance with the established strategic planAssist plant with deployment and implementation of customer requirements and specifications as applicable; serve as escalation point for all customer issues for the respective accountsEnsure communication between operations & customers to ensure the delivery of the best productWhat You'll Need:7 years industrial experience in Quality Engineering/Quality Management in manufacturing, with operational background - hands on, plant level experience3 + years' experience in an oversight role leading teamsExcellent communication skillsAbility to develop strong relationships with customers and plant level teamsAbility to facilitate collaboration and communication with all operational teamsStrong presentation skills - both presentation development (Power Point) and presentation delivery