IT Salary in Indianapolis, IN

Job Description Summary Responsible for the planning and management of IT projects through entire life cycle, applying our and Logicalis PMO project delivery methodology and delivering the desired outcome within the parameters of the approved Statement of Work (SOW). Leads Professional Services teams in initiating, planning, and delivery of technology solutions on time, within budget, and providing exceptional customer service. Primary activities include project management, internal and external communications, project cost management, and interfacing with customer contacts, project teams, and stakeholders. Essential Duties and ResponsibilitiesDemonstrates deep understanding of project management methodologies, practices, tools, techniques and applies appropriate collaboration skills while working in a matrixed environment.• Directs, communicates, and exhibits exceptional leadership behaviors to manage effective delivery of services and processes.Conducts project planning, execution, controlling, and closing activities in accordance with Logicalis Project Management Methodology.• Oversees any third-party vendors or partners' deliverables to Logicalis in coordination with vendor PM or POC • Ability to effectively lead others in all aspects of project delivery throughout the life of a project as follows: Project Planning Accountable for development and management to a defined Project Plan with Gantt Chart, predecessors, etc. Plans will be developed leveraging input from Logicalis, Customer, and any third party subject matter experts, aligned to the Deliverables in the SOW, with Milestones and quality gates to monitor progress. Compares actual performance with planned performance, analyzes variances, and takes action as needed to maintain schedule integrity. Scope Management: Ensures planning and execution of tasks, activities, and deliverables are consistent with the requirements defined in the SOW. When new scope is introduced, leads the effort in Change Management and development of a Project Change Request.. Project Budget Management: Ensures profitability targets are met or exceeded, billing milestones are tracked and processed, and reports Earned Value throughout the life of the project to maintain visibility of the financial health of the project.. Resource Schedule Management: Creates and maintains master project plan, requesting assignment and directing the resources required for delivery of services. Communicates and coordinates any necessary adjustments when necessary. Risk/Issue Management: Applies continuous risk management protocols (identifies and documents known risks) throughout the engagement, applying appropriate mitigation strategies in partnership with project team members and stakeholders..:Communications Management: Responsible for development of a Communication Plan to define the cadence and content for project meetings, status reporting, escalation management, etc., for customers, stakeholders, and the project team. Quality Management: Ensures Deliverables are provisioned and validated in accordance with the terms of the SOW ensuring the customer has accepted and is satisfied with the services provided. • Documents and shares lessons learned to support continuous process improvement.• Possesses functional knowledge of IT Infrastructure, Cloud, and/or Managed Services technologies within the Logicalis Service Portfolio and able to effectively support Engineers in the delivery of projects assigned. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis exhibiting behaviors consistent with the organization's values.Qualifications The requirements listed below are representative of the experience, knowledge, skills, and/or abilities required to be successful in this role. Reasonable accommodations may be made to enable individuals with disabilities. Education/Experience/Technical Requirements/CertificationsEducation • Bachelor's Degree in a related field and formal Project Management TrainingExperience / Technical Requirements: • 7+ years of enterprise-level project management experience, managing complex Information Technology projects leading teams of up to 10 resources.7+ years of project management experience in IT Professional Services IT Infrastructure, Data Center, Cloud, and/or Managed Services technologies• Proficient in the use of all Microsoft Office applications including Microsoft Project, and experience working within Project or Project Portfolio or Workforce Management systems (i.e. Service Now). Certifications • Project Management Professional (PMP) strongly preferred. • CAPM, ITIL, CSM and/or technical certifications beneficial. *Logicalis at its discretion may consider a combination of education and experience requirements above if not all criteria are met, Travel Requirements Minimal. Most work can be performed remotely. Supervisory Responsibilities This job has no direct report supervisory responsibilities. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Salary Compensation Range: $100,000 to $135,000 plus bonus

Job Description Summary Provides support via phone, e-mail and chat for various PC hardware and software applications. Essential Duties and ResponsibilitiesProvides support via phone, e-mail and chat to employees of corporate clients. Assists users in troubleshooting Outlook. Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). Provides support for mobile devices including configuration and email sync. Handles 50-60 issues per day efficiently and appropriately. Maintains regular and punctual attendance. Utilizes Active Directory database to reset network passwords. Assists users in adding and changing network printers. Provides technical support for VPN connectivity issues. Controls user's computers utilizing remote access tools. Troubleshoots remote access connectivity problems. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with client service expectations.Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. EducationTrade School Certificate or Associate Degree in related field.Experience / Technical Requirements:1 year experience in call center or service desk environment. Knowledge of various PC hardware and software applications including: - Operating Systems: Windows 7, Windows 10- Office 365 Support - User creations/terminations (tasks/requests)- End-user self-service tools- Cloud support - multiple device data syncing- ServiceNow or other ticketing systems - Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc. - Internet Service Provider (ISP), Cable Modem, and Internet Support.Effective troubleshooting and documentation skills Experience navigating a knowledgebase Proficient use of Microsoft Office applications.CertificationsNoneOther Skills and Abilities Strong technical and client interaction skills. Self-starter with excellent organizational, administrative and interpersonal skills. Ability to follow through with tasks, projects, and troubleshooting with minimal supervision. Excellent oral, written, technical, and business communication skills. Ability to multi-task and work in fast paced environment.Hardware & Software Requirements To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks. Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Hourly Compensation Range: $16/hr to $18/hr

Location: Fully Remote EST hoursWe are seeking a highly skilled and experienced IT Security Architect to join our team. The ideal candidate will have a strong background in designing and implementing secure IT infrastructures, with expertise in VLAN, DNS, VPN, threat analysis, and incident response.The primary responsibilities of the IT Security Architect include:Designing and implementing secure network architectures utilizing VLANs to segment and isolate network traffic, ensuring data integrity and confidentiality.Managing and configuring DNS (Domain Name System) servers to ensure secure and efficient resolution of domain names, preventing DNS-related attacks such as cache poisoning and DNS hijacking.Implementing and maintaining VPN (Virtual Private Network) solutions to securely connect remote users and sites to the corporate network, safeguarding data transmission over public networks.Conducting thorough threat analysis and risk assessments to identify potential security vulnerabilities and developing strategies to mitigate risks effectively.Developing and implementing incident response plans and procedures to effectively detect, respond to, and recover from security incidents and breaches.Collaborating with cross-functional teams to integrate security best practices into the design and implementation of IT systems and applications.Staying abreast of the latest developments and trends in IT security technologies and methodologies, and recommending appropriate security solutions to enhance the overall security posture of the organization.Providing guidance and mentorship to junior members of the IT security team, fostering a culture of continuous learning and professional development.Requirements:Proven experience working as an IT Security Architect, with a minimum of 5 years of relevant experience.In-depth knowledge of VLANs, DNS, VPN technologies, and their implementation in enterprise environments.Strong understanding of network security principles and best practices, including firewall configuration, intrusion detection/prevention systems, and network access control.Experience conducting threat analysis, risk assessments, and developing incident response plans.Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .We look forward to working with you.Beacon Hill. Employing the Future™

OverviewBaker Tilly US, LLP (Baker Tilly) is a leading advisory CPA firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles and Chicago. Baker Tilly is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 145 territories, with 41,000 professionals and a combined worldwide revenue of $4.7 billion. Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. ResponsibilitiesThe Territory Manager at Baker Tilly performs essential functions that support the overall Sales and Account Management processes and functions for HC HIT. The Territory Manager collaborates closely with their assigned Area Director of Sales to identify and cultivate sales opportunities within their assigned regions, and to manage and grow existing client relationships and consulting projects. The Territory Manager will have the opportunity to: Manage, coordinate and organize day-to-day operations/support for the assigned sales territories, leveraging the support of the assigned Administrative Assistant for the Sales Team.Review resumes received from recruiting, submit candidates to clients/potential clients, and coordinate and moderate interviews.Maintain regular communication with clients to identify opportunities for new work as well as extensions of current assignments.Develop Statements of Work and Extensions to Statements of Work with assistance from the Administrative Assistant.Identify and fully understand the onboarding requirements, travel policies and status report requirements of clients. Oversee and collaborate with Administrative Assistant on client onboarding activities. Maintain regular communication with the clients and consultants throughout duration of consulting assignments to ensure client and consultant satisfaction. Communicate status updates and issues to ADs in timely manner. Resolve issues where appropriate, or escalate to ADs when necessary.Input and maintain accurate data in Safesforce for territory. Oversee and collaborate with Administrative Assistant on input, maintenance and accuracy of Salesforce data. Provide oversight, management, guidance and mentorship to the Administrative Assistant.Work closely with assigned ADs to prospect, position and close business based on territory needs. Includes cold-calling potential new clients, maintaining the validity of client contact information in Salesforce, performing email campaigns, support phone calls with clients, conduct research of prospective clients, and ensure all efforts are clearly stated and stored in Salesforce. Meet regularly with ADs to establish daily/weekly/monthly plans for prospecting activity. Assist ADs with the development of proposals for new work.Assisting with territory development and research including proposal development and client contracting support. Prioritize daily activities to best advance the most important sales and account maintenance activities.Support sales meetings/conferences/tradeshows in person when required.Accounts Receivable - Collaborate with AD and Administrative Assistant in development of implementation of action plan to track and monitor aging account receivables, and tracking/documenting all collection efforts.Accountabilities:Develop and maintain an understanding of healthcare IT with deep knowledge of the leading software vendors/applications including service lines/solutions. Develop and maintain knowledge of Baker Tilly's core competencies, consultants and project history so can appropriately represent Baker Tilly in communications with clients/prospective clients.Follow healthcare IT trends, key clients and prospective clients in the news and social media to identify opportunities and to develop overall acumen of healthcare IT.Overall business acumen and ability to prioritize daily activities for more than one AD.Maintain current and complete information regarding prospecting activities and opportunities in Salesforce, and maintain current and complete client contact information in Salesforce.QualificationsUndergraduate degree from an accredited college or university required; Graduate degree preferred5+ years of experience in professional services ((e.g. accounting, law, IT, engineering, management consulting, etc.)Ability to work under a defined and planned directive with minimal direct day to day supervision for implementationStrong written and verbal communication skillsAbility to travel 20-40% as neededAdditional InformationFor California, Colorado, New York and Washington: The compensation range for this role is $94,640 to $200,590. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.#LI-ER1

DepartmentUITS ENTERPRISE SUPPORT (UA-CCSU-IUINA) Department InformationAt University Information Technology Services (UITS) we provide the technology, tools, and services you need to succeed. UITS supports IU's vision for excellence in research, teaching, outreach, and lifelong learning. We ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions inclusion, diversity, and overall employee well-being through programs supported university wide. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours. The Enterprise Support division within UITS provides technology support services for students, faculty, staff, parents, alumni, donors, and other external audiences at Indiana University. The support is broad, deep, and structured to assist with the use of technology in their work, studies, and research. Our Consultants provide technical support via phone, chat, email, walk-in, in the online IU Knowledge Base, in Student Technology Centers and campus housing. Our mission, vision and core values define who we are, how we act and what we aspire to accomplish, which helps us to make amazing things happen.Mission: Empowering the IU community to succeed through excellent IT services and support.Vision: Utilize innovation, technology, and human resources to provide best-of-class IT support, services, and user communication to the IU community. Values:Success through empowering peopleUnderstanding our clients' needsParticipating in meaningful partnershipsProviding an environment for innovationOutstanding service is our normRespect and integrity underpinning allTeamwork and communication in everything we doCome join our team! We are currently hiring within Frontline, the group within University Information Technology Services (UITS) which provides tier 1 technical assistance to the IU Community. At University Information Technology Services (UITS) we ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions inclusion, diversity, and overall employee well-being through programs supported university wide.Job SummaryThe award winning UITS Support Center is currently hiring a full-time Consultant to join our team. Consultants in this position gain valuable client service experience and technical knowledge that will improve their career marketability. Numerous former Consultants have moved on to higher-level positions within the Support Center and other groups within UITS and the university. This position provides tier 1 technical assistance to students, faculty, and staff via phone, chat, email, and walk-in. We are committed to providing excellent customer service during every single client contact. Our support is available 24 hours a day, 7 days a week. Department-Specific ResponsibilitiesProvides support to clients to resolve problems for multiple service areas, including but not limited to:Uses all available tools to assist in problem solving. Researches answers when not immediately knowledgeable using online resources.General ResponsibilitiesProvides front-line technical support to faculty, staff and students; resolves entry-level problems.Follows established protocols to provide technology solutions in support of students, faculty and staff; escalates complex issues/problems to next level support or supervisor.Shares existing resources and training materials to assist users; assists in identifying trends; updates documentation as needed.Stays up-to-date and maintains knowledge of all services offered and/or supported by the university.Documents and tracks calls received, and assists with following up with clients until a satisfactory resolution is reached.QualificationsEDUCATIONRequiredHigh school diploma or equivalent (such as HSED or GED). PreferredAssociate's degree. WORK EXPERIENCEPreferredClient service experience. LICENSES AND CERTIFICATESPreferredCOMPTIA A+ certification upon date of hire. SKILLSRequiredProficient communication skills.Maintains a high degree of professionalism.Demonstrated time management and priority setting skills.Demonstrates a high commitment to quality.Friendly and service-oriented.Demonstrated understanding of computer operating systems and excellent customer service.Basic knowledge of Windows and Mac desktops and Microsoft Office Suite.Familiarity with university systemsPreferredAbility to provide accurate and complete documentation.Ability to adhere to work schedule.Demonstrated ability to make timely and effective decisions based on available information.Demonstrates ability to encourage others and is receptive to suggestions and solutions from others.Working Conditions / DemandsThis position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.Phone, email, and chat shifts will be conducted in either a work-from-home environment or an in-office environment and may transition back to a full-time in-office environment at a later date. To be considered for remote work, consultants are required to have a stable internet connection and a quiet environment from which to work. Consultants will need to provide their own headset with microphone and confirm it is in good working order.Work LocationIndianapolis, IndianaThis position is eligible for remote work or to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs. Advertised Salary$31,200 - $33,322 per year based on experience. Work Hours40 hours per week.Required to be available to work evening and/or weekend shifts. Benefits OverviewFor full-time staff employees, Indiana University offers a wide array of benefits including:Multiple plan options for medical insuranceDental insuranceHealth Savings Account with generous IU contributionLife insurance, LTD, and AD&D optionsBase retirement plan contribution from IU, subject to vestingAdditional supplemental retirement plan optionsTuition benefit for IU classes10 paid holidays per yearGenerous Paid Time OffPaid Parental LeaveEmployee Assistance Program (EAP)Learn more about our benefits by reviewing our online Benefits Brochure.Job ClassificationCareer Level: FoundationalFLSA: NonexemptJob Function: Information TechnologyJob Family: IT User SupportClick here to learn more about Indiana University's Job Framework.Posting DisclaimerThis posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.If you wish to include a cover letter, you may include it with your resume when uploading attachments.Equal Employment OpportunityIndiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.Campus Safety and SecurityThe Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.Contact UsRequest SupportTelephone: 812-856-1234

Job Opportunity: HVAC Project Manager with ElitAire - Indianapolis, IndianaDo you pride yourself on your ability to manage and inspire people? Do you thrive on continuous improvement and optimizing efficiency? Are you seeking a highly collaborative environment? If so, we want you to join our team!As a HVAC Project Manager at ElitAire, you will provide application support for internal and external customers using equipment selection and application knowledge.Other responsibilities include:Provide day to day project management for orders which have been executed.Responsible for coordinating with service organizations and their technicians on start-up, warranty, and troubleshooting related items.Provide technical assistance and develop proposal and pricing estimates.Understand HVAC airside and waterside systems to assist customers with equipment selection and application.Understand multiple technologies associated with equipment from various manufacturing partners.Provide equipment selections using manufacturer specific software or working with key individuals within manufacturer’s organization.Provide technical assistance to Account Managers and External Customers to ensure proper equipment selection and appropriate application to achieve the desired objective.Develop scope and/or proposal for equipment selected including any required costs such as options, accessories, delivery, and other costs that may be associated with the project.Document criteria used to select equipment and maintain information in project file.Assist Account Managers with customer specific marketing strategies.Communicate with new and existing customers to develop or maintain relationship.Site visits will be required (travel is estimated to be between 10%-25%).The ideal candidate will be a self-starter with the ability to problem solve and make decisions without close supervision. They must be self-motivated, accurate, efficient, and capable of responding to customer needs. Additionally, this candidate will have:Bachelor of Engineering or Construction Management, preferred. (Equivalent experience or Associate Degree will also be considered)Great written and oral communication skills.Fluent with computer applications and operating systems including Windows, Word, and Excel.Knowledge of Computer Aided Drafting software, such as AutoCAD, Revit or SolidWorks is a plus.Join ElitAire, where our commitment to both customers and our team defines our success. We prioritize people and deliver top-notch sales, service, and controls to the commercial and industrial HVAC market across Ohio, Kentucky, and Indiana. Since 2008, we've grown from 7 employees to a thriving team of approximately 95, and we're on a robust trajectory of expansion.This is an exciting opportunity to do something extraordinary: Join a growing team that delivers engineered solutions for sustainable design and energy efficient HVAC systems. Come join us by applying online by emailing !Employer is EEO/M/F/D/V. Please no third-party candidates or phone calls.

DepartmentENROLLMENT MANAGEMENT (IN-ENRL-IUINA)Department InformationOptimizing our enrollment mix is crucial to the long-term viability of IU Indianapolis. There are several factors that influence a student's college choice, persistence, graduation, and success. The Division of Enrollment Management is comprised of over 100 full-time staff in the Office of Undergraduate Admissions, Office of Student Financial Services, Office of the Registrar, and Office for Veterans and Military Personnel, as well as other areas supporting student enrollment. The Division also oversees and provides insight for its enrollment operations for the Fort Wayne and Columbus campuses.The Division is looking for individuals who value and embrace innovation, change and entrepreneurial mindsets and approaches in advancing the mission of IU Indianapolis.We applications from all individuals, regardless of age, gender, gender identity, sex, race, religion, color, disability, protected veteran status, sexual orientation, national origin, or any other legally protected category.For information about the department, please visit: Division of Enrollment at IU IndianapolisJob SummaryDepartment-Specific ResponsibilitiesServes the mission and directives of IU Indianapolis by working collaboratively within the Office of Undergraduate Admissions to achieve student recruitment, outreach, admissions, and enrollment objectives. Provides project expertise in implementing student communication strategies, building, and maintaining admission reports, translating business requirements into solutions with functional Slate configuration based on knowledge of business processes, various university student systems, and the Slate CRM capabilities.Defines, develops, maintains, and loads data from external and internal sources into Slate. Structures and submits data to and from outside entities, conforming to unique specifications and requirements. Designs, implements, and aids with the conceptualization and construction of communication campaigns, event campaigns, admissions reporting, and recruitment strategies (translating functional needs into appropriate systems). Provides instructions and guidance to staff, plans work, provides feedback, and establishes timelines for team projects. Manages reviews of system features with functional staff and provide recommendations for improvements.Coordinates CRM training, documentation, reporting, communication, and support efforts for the office.Develops standards and business practices to best utilize the CRM system and program features including consistent data collection and management.Consults and collaborates jointly with the Operations and Student Experience Teams, within the Office of Undergraduate Admissions, to provide project expertise in implementing student communication strategies in support of the campus mission and objectives related to student recruitment and initial enrollment. Develops standards and best practices in implementation of communication strategies using key enterprise and local systems developed to automate and customize communications.Acquires and maintains knowledge of numerous related students' systems (SIS, workflow, etc.). Develops campaigns and reports for campus events and recruitment outreach initiatives; implement standards for data entry across all platforms. Provides analysis of existing data and data structures that satisfies ad-hoc reporting/analysis requests. Designs and implements an assessment plan to gauge success of the student communication strategies.Gathers and analyzes system campaigns and constituent feedback to provide recommendations for improvement. Creates reporting specifications for new reports/dashboards/analytical tools and assists in testing/validation. Defines, develops, maintains, and loads data from external and internal sources into our Customer Relationship Management (CRM) systems, Translates plain-language requests into CRM reports. Structures and submits data to and from outside entities, conforming to unique specifications and requirements. Coordinates office training, documentation, communication, reporting, and support efforts with emphasis on communication content, timing, assessment, and improvement.Serves as resource on functional questions from Enrollment Management offices. Also include the role of campaign manager, executing planned communications with prospective and admitted students across student types. Documents data analysis efforts (data sources, reporting specifications, tools, issue/problem resolution).Works collaboratively with other CRM system users across the Division of Enrollment Management and university to ensure completeness and integrity of the system data. Contributes to the continuous design and development of new and emerging communication initiatives for constituent offices. Creates step-by-step process testing scripts and performs detailed functional system testing, assists in resolution of issues, presents final test results, and obtains agreement and approval of system features and upgrades.General ResponsibilitiesConducts experienced assessments to understand client business needs and strategic direction and identifies technology solutions to achieve goals; consults with IT staff and business users to identify, analyze, refine and document business requirements and processes and develop associated solutions.Facilitates and leads interviews, focus groups, and workshops to establish current and future business requirements; coordinates the communication between stakeholders and service owners in order to effectively implement solutions.Performs experienced business analyses, including construction of data models, business use cases, process flows and technical specifications for transition to IT solutions; establishes system requirements through functional and technical assessments of existing software.Provides stakeholders with necessary analysis documentation for buy-in, leadership decision, and implementation; conducts walk-throughs of recommended system functionality and prototypes with business users in small group or large group settings.Ensures uniform documentation presentation and content structure including, but not limited to, online documentation.Develops test plans and conducts system/integration testing; can test changes, enhancements, and new programs or functions to ensure they meet business needs.QualificationsCombinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. EDUCATIONRequiredBachelor's degree preferably in analytic or computer related field. WORK EXPERIENCERequired2 years of business analysis experience working on complex problems and producing concrete, actionable solutions. Preferred1 year of experience in student services, admissions, higher education, marketing, or Slate experience. 1 years of experience working within enrollment management environments or other similarly complex electronic data applications. SKILLSRequiredProficient communication skills.Maintains a high degree of professionalism.Demonstrated time management and priority setting skills.Demonstrates a high commitment to quality.Possesses flexibility to work in a fast paced, dynamic environment.Seeks to acquire knowledge in area of specialty.Highly thorough and dependable.Demonstrates a high level of accuracy, even under pressure.Service-oriented and skilled in providing positive, friendly customer service.Working Conditions / DemandsThis role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.Work LocationIU IndianapolisIndianapolis, IndianaAdvertised Salary$58,000 - $62,000 per year based on experience. Benefits OverviewFor full-time staff employees, Indiana University offers a wide array of benefits including:Multiple plan options for medical insuranceDental insuranceHealth Savings Account with generous IU contributionLife insurance, LTD, and AD&D optionsBase retirement plan contribution from IU, subject to vestingAdditional supplemental retirement plan optionsTuition benefit for IU classes10 paid holidays per yearGenerous Paid Time OffPaid Parental LeaveEmployee Assistance Program (EAP)Learn more about our benefits by reviewing our online Benefits Brochure.Job ClassificationCareer Level: CareerFLSA: ExemptJob Function: Information TechnologyJob Family: Business/Systems AnalysisClick here to learn more about Indiana University's Job Framework.Posting DisclaimerThis posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.If you wish to include a cover letter, you may include it with your resume when uploading attachments.Equal Employment OpportunityIndiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.Campus Safety and SecurityThe Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.Contact UsRequest SupportTelephone: 812-856-1234

DepartmentUITS GLOBALNOC CLIENT SERVICES (UA-NNOC-IUINA)Department InformationAt University Information Technology Services (UITS) we provide the technology, tools, and services you need to succeed. UITS supports IU's vision for excellence in research, teaching, outreach, and lifelong learning. We ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions inclusion, diversity, and overall employee well-being through programs supported university wide. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours. Established in 1998 at Indiana University, the GlobalNOC's mission is to advance the future of research, education, and the public interest through the support and evolution of networks. With our staff of 120 plus more, we provide comprehensive contracted network management services to over 20 large-scale networks. As part of Indiana University, we operate as a non-profit; we focus on developing great technical staff and providing excellent service to our clients.Why work here? Make a difference. Our networks are all higher education, research, and public service oriented, and we're enthusiastic about the missions of our clients. Each of us is curious and motivated to master the skills that will help our clients, our community, our world, and ourselves.Grow your skills and career. With the 20 plus networks we operate and manage, and the size and diversity of our client networks, you won't be pigeon-holed doing just one thing. Taking time to investigate, read, or study new things isn't just ok, it's required and supported.Our people and attitude. GlobalNOC is non-profit and is committed to a culture of positive work/life balance, diversity, and open information sharing. We value an exploring mindset and seek ways to learn more and deepen our expertise, sharing with our clients and each other. We have frequent internal seminars, as well as funds to attend training, conferences, and certifications. And yes, people here really are super-friendly.Job SummaryLeads planning and implementation of complex IT projects involving university staff from different teams and external partners on interrelated project tasks.Designs, creates, executes, and manages advanced project work plans and work-flow documents; establishes project timelines and revises as appropriate to meet changing needs and requirements.Manages budget and monitors progress of projects at highest levels to ensure that quality and cost constraints are met.Reports and documents project milestones to share with leaders, stakeholders, and/or project partners.Makes recommendations to leadership to improve project management approaches and processes.Researches and stays up-to-date with IT project management best practices, approaches, and trends.Creates and fosters relationships with key project stakeholders and service owners to ensure functional user expectations and requirements are articulated and integrated.Often provides guidance and support to less experienced peers.QualificationsCombinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. EDUCATIONRequiredBachelor's degree in related fieldWORK EXPERIENCERequired5 years technical project management experienceLICENSES AND CERTIFICATESPreferredPMP Project Management Professional Certification upon date of hireSKILLSRequiredProficient communication skillsMaintains a high degree of professionalismDemonstrated time management and priority setting skillsDemonstrates a high commitment to qualityPossesses flexibility to work in a fast paced, dynamic environmentSeeks to acquire knowledge in area of specialtyHighly thorough and dependableDemonstrates a high level of accuracy, even under pressurePossesses a high degree of initiativeAbility to influence internal and/or external constituentsWorking Conditions / DemandsThis role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.Work LocationBloomington, Indiana OR Indianapolis, Indiana.This position is eligible for remote work within the United States, subject to change in the future based on university policy and business needs. Benefits OverviewFor full-time staff employees, Indiana University offers a wide array of benefits including:Multiple plan options for medical insuranceDental insuranceHealth Savings Account with generous IU contributionLife insurance, LTD, and AD&D optionsBase retirement plan contribution from IU, subject to vestingAdditional supplemental retirement plan optionsTuition benefit for IU classes10 paid holidays per yearGenerous Paid Time OffPaid Parental LeaveEmployee Assistance Program (EAP)Learn more about our benefits by reviewing our online Benefits Brochure.Job ClassificationCareer Level: AdvancedFLSA: ExemptJob Function: Information TechnologyJob Family: IT Project ManagementClick here to learn more about Indiana University's Job Framework.Posting DisclaimerThis posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.If you wish to include a cover letter, you may include it with your resume when uploading attachments.Equal Employment OpportunityIndiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.Campus Safety and SecurityThe Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.Contact UsRequest SupportTelephone: 812-856-1234

Role description: The IT Functional Analyst (Planning Solutions) provides expert insight, recommendations, and solutions for our business pertaining to all aspects of Integrated Business Planning. The primary focus is to support the implementation and maintenance of IT solutions and on-going business projects related to continuous improvement. Acts as the subject matter expert for all support and master data management systems related to the integrated business planning solution.Responsibilities: Support business process analysis for Demand Planning, Supply Planning and Sequencing, Inventory Optimization, and Order promising for Ardagh NA Execute design & configuration setup of IT Planning applications in support of business requirements Develops functional specifications for modifications, interfaces, reports, and screens that meet the business objectives Plans and manages the design, implementation, and integration of systems and processes for specific business areas or departments Builds partnerships across all organization levels within Information Technology, internal business customers, technical support resources, and external business partners Provides leadership on project teams as appropriate to ensure successful completion on time, and within budget. Identifies trends and gaps with existing systems and processes. Identifies opportunities and proposes projects to improve systems, processes, and infrastructure Performs resolution of day-to-day operations issues to ensure user, business and production requirements are met Ensure communications and documentation of status, root cause and resolutions are provided Performs testing of new system functionality and quality assurance for all systems fixes, enhancements, changes, and implementations Ensures support documentation is created, updated, and used as intended to assist with production troubleshooting and resolution. Collaborates with External IT Application Support (Cloud and Help Desk) as well as internal IT to investigate software issues reported by Supply Chain Planners and implement remediation steps including following case initiation and escalation procedures with Blue Yonder Support Continuously monitors various releases of Blue Yonder and liaise with Business and IT to determine enhancements that could be of value to the business. Works with external Implementation Partners, IT and Business representatives to develop/test the new features and follow protocol to promote to production Minimum skills / qualifications: Bachelor's degree in IT or a related field 5+ years of hands-on experience with integrated planning solutions such as Blue Yonder, SAP APO, SAP or others, preferably in one or more areas of Demand Planning, Supply Planning and Production Sequencing Good technical understanding of SAP ECC modules such as PP, SD,LE Good understanding of IT infrastructure and cloud technologies Ability to establish and maintain a high level of customer trust and confidence Travel: 10-20% Preferred skills / qualifications: Deep understanding of Application development and application lifecycle management Ability to analyze project, program and portfolio needs Excellent communications skills - both written and verbal Teamwork, Oral & written Communications, Logical Analysis, Business skills and methods, Business Processes, Strategic Planning, Application and integration modelling and design skills Knowledge of problem analysis, structured analysis, and design techniques. IT experience in a global operations environment Strong analytical and conceptual skills; ability to create original concepts/theories for a variety of stakeholders Ability to facilitate business meetings and influence best practices Compensation The anticipated base annual salary range for this role is between $xx,xxx and xx,xxx per year. Please note that the salary range provided is a good faith estimate. The final salary will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate. About Ardagh Group Ardagh Glass Packaging is a global leader in glass packaging solutions, producing packaging for the world's leading brands. We trace our roots all the way back to the Irish Glass Bottle Company, founded in 1932. Since then, we have grown rapidly to a team of more than 20,000 people with revenues of over $9 billion. Today we have a presence across Europe, Africa, and North America. Did you know that Ardagh produce many of the beverage cans and bottles you drink your favorite beverages from? Did you know we produce metal and glass packaging which are permanent materials, meaning they can be infinitely recycled without any loss of quality? Did you know we produce more than 160 million containers per day? Ardagh is passionate about sustainability and have a reputation for innovation. We push the boundaries of what's possible, pioneering new production methods, new design techniques and new ways to recycle and save energy. Our aim is to reduce any negative environmental impact while remaining economically sustainable and socially responsible. We believe that the success of our business depends on the success of our people. We strive to create working environments where our employees feel valued, can work to their full potential, and where their achievements are celebrated. Here at Ardagh, we offer exciting and rewarding opportunities for talented and creative people. If you have ambition and want to make an impact with your career, come and join our team, you'll enjoy the journey! Benefits Offered Medical, prescription, dental and vision plans Health Savings Account (HSA) and Flexible Spending Accounts (FSA) Life insurance 401(k) retirement plan with company match and an employer retirement contribution Paid holidays, floating days and vacation Short- and Long-Term Disability (STD/LTD) Employee Assistance Program (EAP) Tuition reimbursement program Professional and personal development opportunities through Employee Resource Groups Benefits available from day 1 of employment Flexible and hybrid working hours Ardagh Group is an Equal Employment Opportunity (EEO) Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other basis prohibited by federal, state, and local law. Ardagh Group complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. Contact Clare McHugh ([email protected]) if a reasonable accommodation is needed.Nearest Major Market: Indianapolis

IXP Intern, ITReq number:R1246Employment type:Full timeWorksite flexibility:RemoteJob SummaryAs the Technical Intern you will work with data and reporting supporting our Services and Utilities sector.Job DescriptionWe are looking for a Technical Intern who is currently enrolled in and is pursuing a degree in Information Technology, Computer Science or similar. This position is a full-time 9 week (June 3rd - August 2nd 2024) and is 100% remote.What You'll DoResponsible for gathering, modifying and recommending business requirements for information technology projects.Reviews incidents as reported by the business and analyze for possible trendsPerform minor code changes to correct software errorsDevelop enhancements to existing applications based on business requirementsCreate Knowledge Articles to solve common issuesWork as part of a team to develop solutions to business requirementsSupport IT internal and external facing systemsCreate documentation as part of the support processWork with ITSM tools to update and manage open incidentsCreate Root Cause AnalysisWhat You'll NeedRequired:Currently enrolled in a college degree program in a Computer Science, Information Technology or Information Systems related major Junior status; 3.5 GPA Excellent verbal and written communication skillsAbility to work well independently or collaboratively as part of a teamMust be analytical, detail-oriented and organized with excellent time management skills and a positive attitudeCritical thinker with strong conceptual and problem-solving skillsAttention to detail and ability to keep records and files organizedPreferred:Data visualization and reporting skills (PowerBI, Tableau ,etc.)Working with databasesInterest in data sciencePhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.