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Call Center Associate
Waikiki Health, Honolulu, HI, US
Waikiki Health has been providing healthcare services to our community for over 50 years. Thanks to our members and passionate and dedicated professionals, we have grown from our single Waikiki Drug Clinic, helping minimize the drug use among our community’s youth, to a multi-service, multi-site non-profit agency. Our mission is to provide quality medical and social services that are accessible and affordable for everyone, regardless of ability to pay. We strive to provide compassionate healing and expert care that result in improved health and quality of life for all in our island community. We work hard each day to better ourselves in order to care for our Hawaii Ohana. If you are looking for a career path that will make an everlasting difference in your community, Waikiki Health is right for you.Waikiki Health is recruiting for a full time Call Center Associate. The Call Center Associate (CCA) is part of the administrative call center team and answers all in-coming agency phone calls from patients, insurance providers, referral agencies, medical providers and staff (internal and external), pharmacists (internal and external) and any other inquiry calls directed to the agency including questions directed and transferred to human resources, marketing, development, compliance, billing and finance. The CCA reports to the Call Center Manager and is responsible for providing excellent and accurate customer service in a friendly and professional manner. The CCA helps to maintain efficient workflows as assigned by CC Manager including checking voice mail messages, returning customer calls and confirming primary care provider (PCP) designationsDuties include but are not limited to:- Provides superior customer service to all patients and agency customers and vendors via a multi-queue digital telephone system.- Uses the agency ATHENA System and Electronic Medical Records (EMR) system to access patient data, schedule appointments, confirm appointments, re-schedule no-show appointments, perform and document patient COVID-19 screenings, requests for pharmacy refills, patient portal support, patient insurance verification via outside secured database, internal messaging to providers and/or other medical support team, processing online payments, confirm patient balances due, schedule transportation services, coordinate translation services, plus whatever else is required or needed to assist the customer/patient.- Verifies patient demographics including but not limited to patient address, phone, email, mailing address, DOB, insurance, patient occupation, income verification for sliding fee, plus authorization for texting and/or emailing patient, among other tasks required.- Maintains clean, presentable, safe, sanitized and clutter-free working area, including cleanliness of common shared areas in the office kitchen and the company refrigerator.- Maintains and always upholds patient confidentiality.- Other duties as assigned include working half-day on Saturday at minimum once a month, at maximum twice per month, within the 40-hour work week schedule.Qualifications:- High school graduate or equivalent mandatory.- Some secondary education preferred but not required- One year working in a medical, billing, coding, health-related or call center environment with knowledge of some medical and/or insurance terminology preferred.- Familiarity with common software programs including Microsoft Word, Excel, and Outlook (i.e. Windows-based programs).- Experience working with commercial phone equipment including knowledge of how to put a customer on hold, forwarding and transferring calls and voice mail retrievals.- Ability to quickly learn new medical and phone computer systems (Athena & Digium).- Ability to communicate effectively with patients, providers, vendors and staff members alike.- Ability to calmly handle stressful in-coming calls politely, professionally and efficiently handling customer requests without raising the volume and/or tone of one’s voice.*Waikiki Health requires proof of the following immunization; with or without reasonable accommodation: TB skin test or chest x-ray, MMR, Hep B (optional), Covid-19.Waikiki Health provides a comprehensive set of benefits to our employees, including 100% premium paid employee health care, voluntary life insurance, generous employer matching, paid holidays, paid time-off, and more. We are currently looking for compassionate and team-oriented individuals to join our organization. If you are interested in improving health and quality of life for all in our island community, please visit our website for more information.
Director, Mission Advancement (States)
Best Buddies International, Honolulu
Best Buddies International is a nonprofit 501(c)(3) organization dedicated to establishing a global volunteer movement that creates opportunities for one-to-one friendships, integrated employment, leadership development, and inclusive living for individuals with intellectual and developmental disabilities (IDD).Best Buddies is the world’s largest organization dedicated to ending the social, physical and economic isolation of the 200 million people with intellectual and developmental disabilities (IDD). Our programs empower the special abilities of people with IDD by helping them form meaningful friendships with their peers, secure successful jobs, live independently, improve public speaking, self-advocacy, and communication skills, and feel valued by society.Job Title: Director, Mission Advancement (Hawaii)Department: State Operations and ProgramsReports to: State DirectorLocation:Hawaii# of direct reports: noneSalary range:$65,000 - $70,000Revised date:9/25/2023Position Overview: The Director, Mission Advancement is responsible for building the volunteer infrastructure within the state and incubation regions, developing and implementing state events, securing foundation and/or grant opportunities and the managing of local advisory boards and associated committees. Job Requirements – Qualified applicants must have:Bachelor’s degree or at least 4 years’ relevant experience in addition to above experience3-5 years of fundraising experience including special events planning and donor cultivation3-5 years’ experience and knowledge of working with volunteers and boardsSuperior persuasive writing and presentation skills with the ability to exert influence, inspire others, and articulate the mission, goals, and activities of Best Buddies with passion and enthusiasmProficiency with Microsoft Office, and familiarity/comfort with database management systems (i.e. Bene, BBO, Raisers Edge)Superior project management skills - including planning, analysis, decision making, and problem solving - and willingness to multitaskSuperior initiative, drive for results, and self-assessment skills, and ability to lead individuals and teams in setting and achieving challenging goalsMust be comfortable engaging with people with intellectual and developmental disabilities (IDD)Must travel, use personal cell phone, and work evenings and weekends as necessary in order to accomplish job responsibilitiesAccess to an automobile with applicable insuranceJob Duties include, but are not limited to:ProgramsWorks with state programs teams to support any local programmatic need and facilitates introduction of new chapter leads or employer partner leads to the appropriate programs support.DevelopmentDevelops and implements comprehensive statewide strategy for securing sustainable fundingAssumes overall operational management responsibility for all fundraising activities statewide, including, but not limited to, foundation and corporate giving, individual giving, major gifts, special events, annual giving, and alumni/parent relationsManages local advisory board, including recruitment, training, and retention of committee and board members; builds structure into board (leadership roles, committees, term limits, etc.) to bring in line with BBI Advisory Board guidelinesIdentifies, cultivates, and develops volunteers capable of making personal commitments and becoming directly involved in the solicitation process on behalf of Best Buddies - develops and manages stewardship process of all donors, including processing gifts and thank you lettersDevelops and implements major fundraising events to meet revenue goals–must utilize local event committees and follow BBI event committee benchmarks/structureResearches grant opportunities and cultivates relationships with local funders; works with Grants Manager to determine appropriate grant targets, assists with development of applications and reports, and works directly with the funder to build the local relationshipMarketingDevelops a comprehensive statewide public awareness strategy, and works with volunteers on its implementationCreates a strong presence for Best Buddies in the local area through public speaking, community involvement, public service announcements, social media, special events, news releases, and other media initiatives Develops relationships with local graphic artists, public relations professionals, and advertising agencies to support local needContributes to the organization of content and images for updates on state website and utilizes Bene database appropriately to communicate with participants and the communityContributes to the creation and distribution of local newsletters/annual reports and Bene e-newslettersManages state social media pagesHuman ResourcesRecruits, trains and supervises program and development staff as budget grows and staffing needs increaseOperationsMaintains communication with the State Director with timely reports and other information as directedOversees timely and accurate processing of all revenue and invoices, and maintains accurate records of all donations and excellent donor information through Raisers EdgeBest Buddies® is an affirmative action employer, in addition to an EOE and M/F/V/PWD/PV employer. Diversity, equity, and inclusion are foundational to Best Buddies International’s core values and help the organization continue to achieve its mission. Here at Best Buddies, our goal is to lead and advocate for a more inclusive world.Best Buddies offers a comprehensive and generous benefits program that include financial security, health and wellness and time off.
Legal Counsel, Privacy
Cyberark, Honolulu
Who we are: CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity - human or machine - across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading organizations trust CyberArk to help secure their most critical assets.What will you do: CyberArk is seeking a full-time in-house legal counsel to join its global privacy team. This person will act as a trusted advisor to our business on privacy and data security matters. The position may require some limited travel (flexible/hybrid working policy). Responsibilities include:• Help maintain a global corporate data privacy program and standards appropriate for a leading cybersecurity company • Advise on legal requirements applicable to the management of personal information throughout the company's service development and business lifecycle • Negotiate data protection-related contract terms, in sales, procurement and other agreements • Support the activities of various teams, such as product management, research & development, information technology & security, human resources, finance and marketing, to assist them with records of processing, privacy impact assessments and training programs • Support cross-functional incident management processes in addressing potential data privacy and security incidents • Research, interpret and provide guidance on international data privacy and security laws as these and the company's needs evolveWhat you need to succeed: • J.D. from an accredited law school and a member in good standing of a U.S. state bar • 5 years' experience, predominantly in data protection/privacy, within a highly regarded law firm or as in-house legal counsel (preferably in a technology company or advisory firm) • Experience providing practical advice relating to GDPR and privacy regulation of other jurisdictions, particularly US, and Data Protection Authority guidelines and recommendations, to resolve real-life business issues • Experience of negotiating DPAs and commercial contracts (with SaaS an advantage) • Resourceful and results-oriented team player who's fun to work with and adds value to the business • Creative and pragmatic thinker with strong interpersonal skills, who provides excellent service to their clients and is able to think strategically and establish a "trusted advisor" relationship • Excellent written and spoken communication skillsCyberArk Legal Team Our team is a trusted advisor and ally across the company. Legal is positioned as a partner and business enabler, mitigating risk while driving positive outcomes and supporting CyberArk's rapid growth and expansion into new markets. With team members in the US, Israel, the UK, Germany, the Netherlands and Singapore, we work to continuously enhance legal and risk management practices and systems to strengthen the business. With passion, dedication and a true love for tackling challenges, we play a crucial role in supporting CyberArk and our colleagues in other departments around the world. To learn more about CyberArk, visit https://www.cyberark.com, read the CyberArk blogs or follow on Twitter via @CyberArk, LinkedIn or Facebook.The salary range for this position is $115,000 - $175,000/year, plus commissions or discretionary bonus, which will be based on the employee's performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.#LI-IR1
Area Mgr- Utilities
Dragados USA, Honolulu
PRIMARY RESPONSIBILTIES:Manage professional staff responsible for design and project constructionDirect and coordinate activities of project personnel to ensure project progresses on schedule and within prescribed budgetAssist subordinate supervisors in maintaining production on budget and scheduleReview project estimate or plan to determine schedule, estimated job cost, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of projectUnderstand project documents ie: completeness or inadequacies.Anticipate project needs with sufficient lead-time to avoid delay of productionEstablishes work plan and staffing for each phase of project, work closely with Human Resources in recruitment efforts as necessaryOversees coordination with project staff to outline work plans, assign duties, responsibilities, and scope of authorityReview status and modify schedules or plans as required and prepares project reports for management, owners, and subcontractorsFollow-up on directives to be continuously on the alert for situations that are not progressing productively and for opportunities to improve project performanceConfer with project personnel to provide technical advice and to resolve problemsWork closely with Company employees, project supervisors, owners, external teams and support people to get commitments regarding PM's managerial and supervisory requestsProvide positive safety leadership to the projectReview field operation and ensure that the project provides a safe workplaceCoordinate the preparation and updating of the formal project construction schedule as required by the contract documentsCoordinate resource use with project superintendent; for example, craft assignment, crew sizes and project layout for offices, traffic flow, and material storageResponsible for claims management and documentationCoordinate material purchases, assure that subcontractor agreements are prepared and change orders are accurate and issued to owners, subcontractors and suppliersDevelop, maintain business relationships and manage subcontractor, client/owner, engineers, JV partner(s) and unions if applicableMaintain relationships with contracting agencies, executive managementParticipate in project presentations to elected officials, general public and other stake holdersResponsible for project closeout. Secure loose ends by finishing paperwork, obtaining retainages, supporting supervisors and expediting claimsDebriefing of project to review all positive and negative aspects after completionAble to confidently negotiate any & all matters on behalf of the JV as they relate to cost, schedule & contract matters with Owner/Sub suppliersKnowledge and understanding of local union or prevailing wage rulesPerform additional assignments per management's directionREQUIREMENTS:Bachelor's Degree in a related field from an accredited four-year college or university, Civil Engineering or Construction Management preferredFifteen (10+) plus years of heavy civil construction management experience requiredProfessional Engineer License preferredFederal, state and local knowledge and experienceKnowledge and experience with Word, Excel, and PowerPointKnowledge with Primavera P6 Scheduling Software is a plusCommunication - excellent oral presentation and written skillsGoal oriented - able to set goals and achieve themInterpersonal - able to work well and persuade people at all organization levelsOrganizational ability - able to plan, prioritize, organize and monitor activities and projects. Able to work well in a group environment and foster a team approach.
Human Resources Coordinator - Hilton Hawaiian Village Waikiki Beach Resort
Hilton Global, Honolulu
The Hilton Hawaiian Village is looking to add a Human Resources Coordinator to their robust HR team! The Hilton Hawaiian Village is located on the widest stretch of beach, the 22-acre paradise features the best pools and waterslides in Waikiki, as well as the only saltwater lagoon.This role is a great opportunity for someone seeking to grow a career within the Human Resources field that is service oriented, with strong communication skills, and able to hit the ground running.The Human Resources Coordinator provides coordination and administrative support for a variety of activities and functions for the Hotel within the Human Resources department. Ideal candidates for this role will possess the following: Minimum of one (1) year of Human Resources experience Knowledge of FMLA, HFLA, TDI, Leaves, etc. is a plus Previous experience with Labor Relations Minimum of one (1) year of event planning experience Previous experience working in Hospitality and/or Hotel operations is a plus What will I be doing? Coordinate Labor Relations tasks including, but not limited to, scheduling and coordinating grievance meetings, preparing grievance and other files, collecting supporting evidence/documents for grievances, conducting research, composing letters, entering grievance, disciplinary and other information into various HR systems/spreadsheets, maintaining records. Respond to Unemployment Insurance inquiries. Manage team member leave requests such as FMLA. HFLA, TDI, Personal Leaves, etc, which includes tracking leaves, sending appropriate leave correspondence, ensuring return to work dates are monitored. Administers various benefits programs including but not limited to, health & welfare benefits, 401k. Respond to team member requests for assistance, via telephone or in-person and provides accurate information. Provide administrative support including, but not limited to, maintaining records/files, typing and entering information into various HR systems, filing, copying, preparing file folders, documents and reports, distributing memos and flyers. Plan and execute various Team Member recognition programs, celebrations and community programs and initiatives. Coordinate meetings, create materials and presentations, research key topics, and provide ongoing support and follow up on project timelines. Coordinates training initiatives in conjunction with departments, HRD and any trainers by coordinating sessions, conducting training, creating communications, and tracking participation and feedback. Ensure completion of all Hilton and HHV Compliance Training. Assists with creating and posting information on bulletin boards and via other communication media. Assists with other Training/ER duties. Complete new team member onboarding and other employment related tasks, including but not limited to, coordinating schedules with applicable departments, collecting required new hire documents, preparing folders, entering information into HR systems and maintaining records, tracking employment documents. What are we looking for? Previous experience working within a Human Resource Department including as an Administrative Assistant. Experience with event planning including scheduling, event communications, day of coordination, and comfortable with speaking to/in front of large groups of people. Very organized individual with a working knowledge of the Microsoft Suite including Outlook, Word, PowerPoint, and Excel. Previous hospitality/hotel experience. Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!The hourly rate is $24.00-$26.00Relocation reimbursement is not being offered for this role.Shift Time: 8:00am - 5:00pmThe Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits such as: Health insurance Career growth and development Team Member Resource Groups Recognition and rewards programs Go Hilton travel discount program Best-in-Class Paid Time Off (PTO) Supportiveparental leave Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) *Please note, benefits may vary depending on the classification and union status of the position.#LI-LC1
HR Generalist
Dragados USA, Honolulu
Founded in 1941, Dragados is a primary construction arm of ACS Group, consistently ranked first overall on the Engineering News-Record (ENR) Top 250 International Contractors List. Dragados is an industry leader in delivering all types of major infrastructure projects and has a proven track record of completing some of the largest, most complex, and first-of-their kind projects in the U.S. and across the globe. In North America alone, Dragados has experience delivering more than $40 billion worth of major infrastructure projects within the last 10 years and is currently ranked #5 in transportation and #31 overall on ENR's 2022 Top 400 Contractors list.Naval Facilities Engineering Systems Command (NAVFAC) Pacific has awarded Dragados JV a $2.8 billion task order - under an $8 billion indefinite-delivery/indefinite-quantity (IDIQ), multiple-award construction contract awarded in November 2021 to Dragados JV to replace a dry dock at Pearl Harbor Naval Shipyard and Intermediate Maintenance Facility at Joint Base Pearl Harbor.ResponsibilitiesSupport the new employee orientation process, including onboarding and paperwork.Manage new hire required documents and information.Collect confidential documents from employees and new hires.Support the recruiting process by assist in scheduling of appointments for interviews.Update various HR documents.Maintain confidentiality with business and employee information.Miscellaneous administrative work.RequirementsSolid organizational and interpersonal skills to deal with all levels, both internal and external.Strong attention to detail • Ability to maintain composure in a fast-paced environment.Comfortable working with computers and software, including Microsoft Office.Ability to maintain confidentiality.A flexible, enthusiastic team player with a professional demeanor who takes initiative and direction.Salary Range: $60,000- $90,000
Building Manager
Dragados USA, Honolulu
Manage professional staff responsible for design and project constructionDirect and coordinate activities of project personnel to ensure project progresses on schedule and within prescribed budgetAssist subordinate supervisors in maintaining production on budget and scheduleReview project estimate or plan to determine schedule, estimated job cost, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of projectUnderstand project documents ie: completeness or inadequacies.Anticipate project needs with sufficient lead-time to avoid delay of productionEstablishes work plan and staffing for each phase of project, work closely with Human Resources in recruitment efforts as necessaryOversees coordination with project staff to outline work plans, assign duties, responsibilities, and scope of authorityReview status and modify schedules or plans as required and prepares project reports for management, owners, and subcontractorsFollow-up on directives to be continuously on the alert for situations that are not progressing productively and for opportunities to improve project performanceConfer with project personnel to provide technical advice and to resolve problemsWork closely with Company employees, project supervisors, owners, external teams and support people to get commitments regarding PM's managerial and supervisory requestsProvide positive safety leadership to the projectReview field operation and ensure that the project provides a safe workplaceCoordinate the preparation and updating of the formal project construction schedule as required by the contract documentsCoordinate resource use with project superintendent; for example, craft assignment, crew sizes and project layout for offices, traffic flow, and material storageResponsible for claims management and documentationDevelop, maintain business relationships and manage subcontractor, client/owner, engineers, JV partner(s) and unions if applicable
Event Content Programs Lead
Cyberark, Honolulu
Who we are: CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity - human or machine - across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook. About this Role: We're on a mission to hire a senior event professional to support the growth of CyberArk's two largest experiential programs: corporate events & CyberArk Experience Center (CEC). You'll have the opportunity to build a world-class event content program that will deliver a highly personalized customer experience and define the future of events for the next decade.This role will be responsible for the development and execution of content for our portfolio of strategic programs (e.g., flagship, industry conferences, global kickoff, etc.) and customer meetings. You will bring a clear vision of how to elevate storytelling on a global stage, including the creation of unique event messaging to help us achieve our targets, engage audiences, and generate pipeline. You will also manage the content process from start to finish, including industry research, theme creation, defining session types, curating all agendas, sourcing speakers, and ensuring the delivery of all content bill of materials. The position is a full-time role. You will report to the Head of Global Events.What you will do: Corporate Events Own the content strategy and execution for all CyberArk events (20 - 100,000 attendees) Define content scopes including goals and objectives (session volume, formatting, etc.) that align to each event Bring agendas to life using compelling content across our hybrid, digital, and in-person event experiences Create the content timeline and project plan for each program: pre, during, and post event Project manage, oversee, and execute the launch of all content-related portals (e.g., Presenter Resource Center) Engage with external speaker bureaus or partners to recommend and solicit talent Provide clear and direct communications to all presenters, including onsite speaker support Establish a process to oversee all elements of event content and presentation development (coach speakers) Work with cross-functional teams (corporate comm., product marketing, field marketing, etc.) to deliver effective copy and develop the content marketing strategy for global event campaigns to drive audience acquisition Ensure messaging and narratives are compelling and articulate CyberArk's vision, products, and thought leadership Write and execute event abstracts, landing pages (agenda on event websites), presentation decks and scripts Consult with L&D leaders to create content for CyberArk's certification or academy program(s) Own VOD and coordinate with other teams to repackage content to extend the life of events and ROE investments Track, measure and report the results on all content offerings based on attendee survey feedback Confidently present event content plans to internal and external stakeholders Run efficient, effective, and well-organized workshops & meetings Create high quality department briefs and program reports Occasional travel (up to 20%) to CyberArk's global offices and events CyberArk Experience Center(s) Partner with senior stakeholders (sales, customer success, product, marketing) to create enablement materials Develop standard (and sometimes bespoke) agendas that drive adoption of CyberArk services Build a robust and diverse speaker database What you need to succeed: 10+ years of experience in a content management role Bachelor's degree in business, marketing, broadcast journalism, project management, or related field Proficient in creating content for different event formats - hybrid, digital, and in-person Accustomed to work on a global team across multiple time zones Exemplary copywriting along with strong verbal communication, interpersonal and listening skills Strong project, expense, change management, and time management skills Ability to manage and inspire others at all levels - training and coaching teams and executives at various levels Comfortable dealing with ambiguity, shifting priorities and the occasional abrupt change Knowledge of event and mobile app platforms (e.g., RainFocus, etc.) Expert in audience analytics, audience development, and the ability to learn from data Highly collaborative, detailed-oriented, well organized, energetic, positive and results driven Capacity and willingness to invest longer hours (during peak event seasons) Extensive knowledge of current events, B2B trends, and industry metrics / best practices CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. The salary range for this position is $115,000 - $165,000/year, plus commissions or discretionary bonus, which will be based on the employee's performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.#LI-EB1
Healthcare Housekeeper Aide ( Full-Time,1st Shift)
Teya Development, Honolulu
DEPARTMENT: Tripler Army Medical Center (TAMC), West Oahu and Military Treatment Facilities JOB TITLE: Healthcare Housekeeping Aide (HHA)GENERAL STATEMENT OF DUTIES:Represents Teya Enterprises in performing all duties in compliance with the provisions contained in the Performance Work Statement (PWS). Provide disinfection, sanitization, cleaning and beautification of the assigned areas within the facility including, but not limited to, daily policing, routine cleaning and trash removal of Type 1 (surgical areas), Type III (restrooms), Type IV (exam rooms and clinical/support areas), Type V (administrative areas), Type VI (common areas) service areas and/or any other assigned areas and may include regulated medical waste and/or linen services, in accordance with standards and procedures designated by the TAMC PWS and Teya Enterprises objectives. HHA will use cleaning devices, including but not limited to microfiber flat mops, microfiber dust cloths, floor machines, vacuum cleaners, Healthcare Housekeeping Services cart, trash cart and other necessary tools, chemicals, and supplies. Must account for cleanliness and neat appearance of assigned area in accordance with timeliness schedules to meet with contract standards. QUALIFICATIONS: Pre-Requisite: Favorable background check. Ability to read, write and speak in English to communicate and comprehend instructions, guidelines, and requests.Education: High school diploma or G.E.D. Experience: Two (2) years of experience in housekeeping services, preferred but not requiredTraining Requirements: 1. Employee Orientation 17. Window Cleaning2. Contingency/Evacuation Plan 18. Policy Training Required All: 3. Techniques a. Employee Handbook4. Slips/Trips/Falls b. Time Reporting and Documentation5. Ladder Safety c. Discrimination/Sexual Harassment6. Electrical Safety d. HIPAA/Security of information 7. Lock-out/Tag-out Procedures e. Building security at assigned locations8. Good Housekeeping Standards - Haz-com 19. Technical Training Required by Task: (Right to Know), Safety Data Sheets a. How to use all equipment required9. Personal Protective Equipment (PPE) b. How to clean and care for all equipment 10. Exposure Control required 11. Bloodborne Pathogens c. Surgical cleaning 12. Small Tool Safety d. Patient area cleaning 13. Environmental Responsibility - Green Cleaning e. Restroom cleaning 14. Custodial Closet/Storage Cleaning f. Clincal/support area cleaning 15. Hard Floor Cleaning g. Administrative office cleaning16. Carpet Cleaning h. Common are cleaning KNOWLEDGE/SKILLS/ABILITIES: Knowledge:1. Cleaning equipment and chemicals.2. Cleaning processes.3. Occupational Safety and Health Administration safety rules and regulations.4. The Association for the Health Care Environment cleaning and disinfection guidelines.5. Where to find policies, procedures, and other reference material.Areas: Skills: 1. Operating Room/scrub/prep rooms and Central 1. Ability to respect authority Medical Services 2. Professional customer interaction2. Restrooms/showers/locker rooms 3. Professional supervisor and co-worker interaction3. Clinics, laboratories, veterinary & dental facilities, 4. Work well without direct supervision, radiology, therapy areas, and exam rooms self- motivated4. Administrative areas, offices, supply/break/ 5. Desire to perform tasks in an organized manner medication rooms 6. Work well in a team environment5. Corridors/ramps/walkways/stairwells, elevators, lobbies/waiting areas, entrances, smoking shelters, fitness centers, dining rooms, on-call rooms TASKS & RESPONSIBILITIES: • Must account for cleanliness and neat appearance of assigned area; that the schedule is complete; and that all instructions from the Executive Housekeeper (EH)/Assistant Executive Housekeeper (AEH)/Supervisor are followed so that areas will pass inspection of the EH/AEH, Supervisor and/or government Quality Assurance personnel.• Responsible for seeing that all tools and chemicals are used for their intended purpose and in accordance with instructed safety guidelines and recommended PPE procedures so that equipment and the Facility's property are not damaged, or that neither the HHA nor other persons are injured.• Observe and report any deficiencies of supplies, equipment, furniture, building and fixtures and any other safety or security concerns.• Always use good judgment, based on the completion of required HHA training, in the performance of assigned duties.1. Clean Hard Floors 4. Quality Control Inspections a. Damp Dust a. Supplies/Chemicals/Equipment safety b. Mop b. Self-performing metrics of assigned tasks c. Scrub upon completion d. Strip c. Facility defects e. Seal d. Vacuum cleaners f. Recoat e. Backpack Vacuum2. Clean Carpets and Matting a. Vacuum b. Spot Clean3. Clean Windows/Sills/Screens PHYSICAL DEMANDS:1. Lifting Requirements: a. Able to lift up to 35lbs2. Motion Requirements: a. Lifting (i.e. full trash bags, full linen bags, full recycle bags) b. Prolonged standing, walking, pushing, pulling c. Climbing stairs or ladders d. Repetitive, bending, twisting, stooping, balancing e. Stretching, reaching, overhead reaching f. Driving between locations (if necessary)3. Health Requirements: a. Physical Exam/Medical History/Eye Screen b. Wearing of surgical mask, to include the N95 healthcare particulate filter respirator (3M 1860/1860S & Halyard Fluidshield *3) c. Drug Screen d. Tuberculosis Screening/Chest X-ray (if necessary) e. Immunizations (Hep B Series, DipTet, Tdap, Polio, Influenza, Rubella/Rubeola/Varicella Titers)4. Exposure to: a. Dirt, dust, debris b. Odors c. Chemicals d. Infectious disease, viruses e. Blood and other body fluids TYPICAL WORKING CONDITIONS:Requires working: with cleaning/disinfectant solutions and other chemicals; indoors; in conditions with potential exposure to fumes and odors, chemical hazards, chemical/toxic waste hazards, mechanical hazards and contagious/communicable diseases. JOB RELATIONS: Accountable to: HHA ? Supervisor ? EH/AEH EQUAL EMPLOYMENT OPPORTUNITY:Teya is a federal government contractor and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates seeking reasonable accommodation in the recruitment or employment processes should contact Human Resources at [email protected].
Healthcare Housekeeping Aide (Full-Time, 2nd Shift)
Teya Development, Honolulu
DEPARTMENT: Tripler Army Medical Center (TAMC), West Oahu and Military Treatment Facilities JOB TITLE: Healthcare Housekeeping Aide (HHA)GENERAL STATEMENT OF DUTIES:Represents Teya Enterprises in performing all duties in compliance with the provisions contained in the Performance Work Statement (PWS). Provide disinfection, sanitization, cleaning and beautification of the assigned areas within the facility including, but not limited to, daily policing, routine cleaning and trash removal of Type 1 (surgical areas), Type III (restrooms), Type IV (exam rooms and clinical/support areas), Type V (administrative areas), Type VI (common areas) service areas and/or any other assigned areas and may include regulated medical waste and/or linen services, in accordance with standards and procedures designated by the TAMC PWS and Teya Enterprises objectives. HHA will use cleaning devices, including but not limited to microfiber flat mops, microfiber dust cloths, floor machines, vacuum cleaners, Healthcare Housekeeping Services cart, trash cart and other necessary tools, chemicals, and supplies. Must account for cleanliness and neat appearance of assigned area in accordance with timeliness schedules to meet with contract standards. QUALIFICATIONS: Pre-Requisite: Favorable background check. Ability to read, write and speak in English to communicate and comprehend instructions, guidelines, and requests.Education: High school diploma or G.E.D. Experience: Two (2) years of experience in housekeeping services, preferred but not requiredTraining Requirements: 1. Employee Orientation 17. Window Cleaning2. Contingency/Evacuation Plan 18. Policy Training Required All: 3. Techniques a. Employee Handbook4. Slips/Trips/Falls b. Time Reporting and Documentation5. Ladder Safety c. Discrimination/Sexual Harassment6. Electrical Safety d. HIPAA/Security of information 7. Lock-out/Tag-out Procedures e. Building security at assigned locations8. Good Housekeeping Standards - Haz-com 19. Technical Training Required by Task: (Right to Know), Safety Data Sheets a. How to use all equipment required9. Personal Protective Equipment (PPE) b. How to clean and care for all equipment 10. Exposure Control required 11. Bloodborne Pathogens c. Surgical cleaning 12. Small Tool Safety d. Patient area cleaning 13. Environmental Responsibility - Green Cleaning e. Restroom cleaning 14. Custodial Closet/Storage Cleaning f. Clincal/support area cleaning 15. Hard Floor Cleaning g. Administrative office cleaning16. Carpet Cleaning h. Common are cleaning KNOWLEDGE/SKILLS/ABILITIES: Knowledge:1. Cleaning equipment and chemicals.2. Cleaning processes.3. Occupational Safety and Health Administration safety rules and regulations.4. The Association for the Health Care Environment cleaning and disinfection guidelines.5. Where to find policies, procedures, and other reference material.Areas: Skills: 1. Operating Room/scrub/prep rooms and Central 1. Ability to respect authority Medical Services 2. Professional customer interaction2. Restrooms/showers/locker rooms 3. Professional supervisor and co-worker interaction3. Clinics, laboratories, veterinary & dental facilities, 4. Work well without direct supervision, radiology, therapy areas, and exam rooms self- motivated4. Administrative areas, offices, supply/break/ 5. Desire to perform tasks in an organized manner medication rooms 6. Work well in a team environment5. Corridors/ramps/walkways/stairwells, elevators, lobbies/waiting areas, entrances, smoking shelters, fitness centers, dining rooms, on-call rooms TASKS & RESPONSIBILITIES: • Must account for cleanliness and neat appearance of assigned area; that the schedule is complete; and that all instructions from the Executive Housekeeper (EH)/Assistant Executive Housekeeper (AEH)/Supervisor are followed so that areas will pass inspection of the EH/AEH, Supervisor and/or government Quality Assurance personnel.• Responsible for seeing that all tools and chemicals are used for their intended purpose and in accordance with instructed safety guidelines and recommended PPE procedures so that equipment and the Facility's property are not damaged, or that neither the HHA nor other persons are injured.• Observe and report any deficiencies of supplies, equipment, furniture, building and fixtures and any other safety or security concerns.• Always use good judgment, based on the completion of required HHA training, in the performance of assigned duties.1. Clean Hard Floors 4. Quality Control Inspections a. Damp Dust a. Supplies/Chemicals/Equipment safety b. Mop b. Self-performing metrics of assigned tasks c. Scrub upon completion d. Strip c. Facility defects e. Seal d. Vacuum cleaners f. Recoat e. Backpack Vacuum2. Clean Carpets and Matting a. Vacuum b. Spot Clean3. Clean Windows/Sills/Screens PHYSICAL DEMANDS:1. Lifting Requirements: a. Able to lift up to 35lbs2. Motion Requirements: a. Lifting (i.e. full trash bags, full linen bags, full recycle bags) b. Prolonged standing, walking, pushing, pulling c. Climbing stairs or ladders d. Repetitive, bending, twisting, stooping, balancing e. Stretching, reaching, overhead reaching f. Driving between locations (if necessary)3. Health Requirements: a. Physical Exam/Medical History/Eye Screen b. Wearing of surgical mask, to include the N95 healthcare particulate filter respirator (3M 1860/1860S & Halyard Fluidshield *3) c. Drug Screen d. Tuberculosis Screening/Chest X-ray (if necessary) e. Immunizations (Hep B Series, DipTet, Tdap, Polio, Influenza, Rubella/Rubeola/Varicella Titers)4. Exposure to: a. Dirt, dust, debris b. Odors c. Chemicals d. Infectious disease, viruses e. Blood and other body fluids TYPICAL WORKING CONDITIONS:Requires working: with cleaning/disinfectant solutions and other chemicals; indoors; in conditions with potential exposure to fumes and odors, chemical hazards, chemical/toxic waste hazards, mechanical hazards and contagious/communicable diseases. JOB RELATIONS: Accountable to: HHA ? Supervisor ? EH/AEH EQUAL EMPLOYMENT OPPORTUNITY:Teya is a federal government contractor and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates seeking reasonable accommodation in the recruitment or employment processes should contact Human Resources at [email protected].