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Associate, Loss Mitigation (Late-Stage Collections)-100% Work from Home
Hyundai Capital America, Atlanta
DescriptionWho We Are: Through our service brands Hyundai Motor Finance, Genesis Finance*, and Kia Motors Finance, we provide financial products tailored to meet the needs of Hyundai, Genesis, and Kia dealerships nationwide, including dealer inventory and facility financing. And, through these dealerships, we provide indirect vehicle financing and leasing solutions to over 1.7 million retail customers.Employee Value Prop and Culture : Hyundai Capital America aims to be an agile and innovative company that is powered by the diversity of our people and ideas. We are a passionate team, building a connected and inclusive culture that promotes collaboration, embraces change, values talent, rewards performance, and fosters career growth and development. As a member of the Hyundai Motor Group and the trusted finance partner for Hyundai, Kia and Genesis, we share a global vision and work together to drive forward into a future of mobility and innovation.Global One Company: Many countries. One identity. Hyundai Capital has offices across the world, including China, Canada, the United Kingdom, Germany, Russia, Brazil and Korea. Our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values: light, collaboration, elements of nature and symmetry.General Summary: The Associate, Loss Mitigation is primarily responsible for managing a queue of delinquent accounts 80+ days past due through charge off by investigating, monitoring and resolving accounts. The position will comply with internal policy and procedures on handling all accounts. All positions within the Operations Division are expected to collaborate cross[1]divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.Duties and Responsibilities: 1. Manage a queue of delinquent 80+ days past due accounts. Handle inbound and outbound calls as needed per position. Ensure all account activity is properly documented per department standards. Perform skip tracing activities to locate customers using free and paid tools such as Accurint, TLO etc. Adhere to department standards for effective queue management 2. Performance Coaching - Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. 3. Perform all other duties as assigned.QualificationsKnowledge and Skills: • 3+ years collection or relevant experience (automotive preferred) • Previous experience in a Collections role with heavy skip tracing responsibilities High school graduate or GED equivalent • Bachelor's degree preferred Ability to independently manage their time daily to ensure productivity and goals are met • Strong negotiation skills - Ability to negotiate mutually beneficial arrangements with the customer • Skip tracing skills - Ability to utilize various skip tracing tools (where applicable) • Basic computer skills - Knowledge of Windows including Word and Excel • Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers • Strong negotiation skills - Ability to negotiate mutually beneficial arrangements with the customer • Strong listening skills - Ability to listen and understand directionPhysical Requirements and Working Condition:Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.California Privacy NoticeThis notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information.We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA"). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [email protected].
Associate, Account Resolution (100% Work from Home)
Hyundai Capital America, Atlanta
DescriptionWho We Are: Through our service brands Hyundai Motor Finance, Genesis Finance*, and Kia Motors Finance, we provide financial products tailored to meet the needs of Hyundai, Genesis, and Kia dealerships nationwide, including dealer inventory and facility financing. And, through these dealerships, we provide indirect vehicle financing and leasing solutions to over 1.7 million retail customers.Employee Value Prop and Culture : Hyundai Capital America aims to be an agile and innovative company that is powered by the diversity of our people and ideas. We are a passionate team, building a connected and inclusive culture that promotes collaboration, embraces change, values talent, rewards performance, and fosters career growth and development. As a member of the Hyundai Motor Group and the trusted finance partner for Hyundai, Kia and Genesis, we share a global vision and work together to drive forward into a future of mobility and innovationGlobal One Company: Many countries. One identity. Hyundai Capital has offices across the world, including China, Canada, the United Kingdom, Germany, Russia, Brazil and Korea. Our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values: light, collaboration, elements of nature and symmetry.General Summary: The Associate, Account Resolution is primarily responsible for working a group of delinquent accounts via an automated dialer system typically ranging from 1 to 79 days past due either inbound or outbound. The primary job function will be to negotiate payment arrangements while providing customer recommendations to keep the account current. This is done while complying with both external and internal compliance related policy and procedures. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.Duties and Responsibilities: 1. Work a group of delinquent accounts via our automated dialer system either through inbound or outbound with the primary goal of negotiating payment arrangements to bring the account current. 2. Document all actions taken on account within system of record. 3. Service accounts as needed; submit service requests, complaints and update addresses, telephone numbers and emails. 4. Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. 5. All other duties as assigned.QualificationsKnowledge and Skills: • 2+ years collection or relevant experience • Education in lieu of experience • High school graduate • Bachelor's degree preferred • Basic computer skills - Knowledge of Windows including Word and Excel • Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers • Strong listening skills - Ability to listen and understand direction • Strong negotiation skills - Ability to negotiate mutually beneficial arrangements with the customer • Strong problem solving and soft skills - Ability to research and solve account issues while deescalating when necessaryPhysical Requirements and Working Condition:Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.California Privacy NoticeThis notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information.We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA"). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [email protected].
Dialysis Registered Nurse, Home Hemo & Peritoneal RN
U.S. Renal Care, Dalton
USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization. A Home Therapy nurse trains home hemo or peritoneal dialysis patients in-center and sometimes in the patient's home. We Will Train - In-center hemodialysis, critical care, and home health are great backgrounds. Work Schedule - Monday through Friday, 8am to 5pm; Modified schedules are possible based on patient caseload at the facility. Competitive on-call pay when placed in on-call rotation. Holidays - Home Training Nurses rarely work on a holiday. We lead the industry in clinical quality improvement, delivering amongst the best patient outcomes in the U.S. as measured by the CMS ESRD Quality Incentive Program. We remain an industry leader in home dialysis with 17% of dialysis treatments delivered in our patients' homes. The Home Therapy Registered Nurse, as qualified by federal and state regulations, provides patient training and ongoing support for all patients choosing a home dialysis modality. This position is accountable for providing quality care to all patients and is committed to delivering superior customer service in all internal and external interactions. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and tasks may be assigned. Knowledge of and comply with federal, state, local laws and regulations, including health care professionals practice act requirements as they pertain to home dialysis program and patient care requirements. Train patient (and/or care partner) in the practice of self-care Peritoneal Dialysis or Hemodialysis upon meeting federal and state regulations governing Registered Nurse qualifications. Conduct home visits to assess the patient's home environment per policy; initially and minimally annually thereafter. Routinely evaluate patient performance and assess the home environment more frequently as needed to improve care. Communicate results of patient assessment, reassessment, and ongoing monitoring to the physician, team members, and others as appropriate to the individual needs of the patient. Document all nursing services in the Electronic Medical Record including but not limited to training sessions, routine and non-routine in-person interactions, and phone conversations. Documentation should accurately reflect the patient status and nursing interventions and be written to ensure continuity of care. Participate in infection control monitoring, implementation, and recording as requested. Be familiar with emergency equipment and all emergency operational procedures. Communicate and regularly review Emergency Preparedness procedures with all home patients, including but not limited to emergency disconnection from dialysis equipment, what to do and who to contact if displaced from home. Ensure clinic and patient supply inventory and usage is appropriate for patient prescriptions and place orders in timely manner to avoid fees and penalties. Continually seek to improve patient and quality outcomes through tracking and trending of program and patient performance, use of critical thinking skills and root cause analysis to improve patient and quality outcomes. Assist in obtaining data for the continuous quality improvement activities. Obtain routine and non-routine laboratory tests as ordered and communicate critical lab values and urgent patient needs to the responsible physician or physician extender in a timely manner. Complete and document monthly review of patient medication profiles. Administer medications as ordered by the physician. Responsible for performing on call nursing services, nights and weekends, on a rotational basis as needed or assigned. Flexible with staffing locations and hours to accommodate patient and USRC home program needs. Regular and reliable attendance is required for the position. Home Hemodialysis Only: Coordinate home evaluation with technical services department to ensure that the necessary electrical, plumbing and drainage requirements for proper equipment operation are met prior to patient acceptance into home program. Ensure required and appropriate water sampling is complete per policy and product requirements. Monitor and report water sample and culture results.
Dialysis Registered Nurse, Home Hemo & Peritoneal RN
U.S. Renal Care, Macon
USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization. A Home Therapy nurse trains home hemo or peritoneal dialysis patients in-center and sometimes in the patient's home. We Will Train - In-center hemodialysis, critical care, and home health are great backgrounds. Work Schedule - Monday through Friday, 8am to 5pm; Modified schedules are possible based on patient caseload at the facility. Competitive on-call pay when placed in on-call rotation. Holidays - Home Training Nurses rarely work on a holiday. We lead the industry in clinical quality improvement, delivering amongst the best patient outcomes in the U.S. as measured by the CMS ESRD Quality Incentive Program. We remain an industry leader in home dialysis with 17% of dialysis treatments delivered in our patients' homes. The Home Therapy Registered Nurse, as qualified by federal and state regulations, provides patient training and ongoing support for all patients choosing a home dialysis modality. This position is accountable for providing quality care to all patients and is committed to delivering superior customer service in all internal and external interactions. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and tasks may be assigned. Knowledge of and comply with federal, state, local laws and regulations, including health care professionals practice act requirements as they pertain to home dialysis program and patient care requirements. Train patient (and/or care partner) in the practice of self-care Peritoneal Dialysis or Hemodialysis upon meeting federal and state regulations governing Registered Nurse qualifications. Conduct home visits to assess the patient's home environment per policy; initially and minimally annually thereafter. Routinely evaluate patient performance and assess the home environment more frequently as needed to improve care. Communicate results of patient assessment, reassessment, and ongoing monitoring to the physician, team members, and others as appropriate to the individual needs of the patient. Document all nursing services in the Electronic Medical Record including but not limited to training sessions, routine and non-routine in-person interactions, and phone conversations. Documentation should accurately reflect the patient status and nursing interventions and be written to ensure continuity of care. Participate in infection control monitoring, implementation, and recording as requested. Be familiar with emergency equipment and all emergency operational procedures. Communicate and regularly review Emergency Preparedness procedures with all home patients, including but not limited to emergency disconnection from dialysis equipment, what to do and who to contact if displaced from home. Ensure clinic and patient supply inventory and usage is appropriate for patient prescriptions and place orders in timely manner to avoid fees and penalties. Continually seek to improve patient and quality outcomes through tracking and trending of program and patient performance, use of critical thinking skills and root cause analysis to improve patient and quality outcomes. Assist in obtaining data for the continuous quality improvement activities. Obtain routine and non-routine laboratory tests as ordered and communicate critical lab values and urgent patient needs to the responsible physician or physician extender in a timely manner. Complete and document monthly review of patient medication profiles. Administer medications as ordered by the physician. Responsible for performing on call nursing services, nights and weekends, on a rotational basis as needed or assigned. Flexible with staffing locations and hours to accommodate patient and USRC home program needs. Regular and reliable attendance is required for the position. Home Hemodialysis Only: Coordinate home evaluation with technical services department to ensure that the necessary electrical, plumbing and drainage requirements for proper equipment operation are met prior to patient acceptance into home program. Ensure required and appropriate water sampling is complete per policy and product requirements. Monitor and report water sample and culture results.
Administrative Specialist - Work from Home - Full Remote
Recovery Partners - United States, Atlanta
Recovery Partners is a nationally licensed collection agency based in Scottsdale, AZ but all employees are fully remote and working from home nationwide. Great entry level opportunity!We specialize in Insurance Subrogation for major insurance carriers, with a team of 40+ collectors. In this role, you will be responsible for a variety of administrative duties to support operations.We are seeking a team player that comes to work with a positive attitude. This is a fully remote, work from home position requiring high-speed internet and a distraction-free workspace at home. We will supply all equipment needed to work from home. You will need to be a dependable employee that is self-motivated, coachable, and ready to learn!Requirements Previous experience with auto insurance or claims environment preferred. Duties will include gathering accident documentation from client systems and communicating directly with insurance carriers and clients, as neededStrong typing skillsExperience with Microsoft Office: Outlook, Word, and ExcelAbility to master multiple client systems and applications, tech-savvyAttention to detail and organizedGreat multitasker and able to prioritizeFlexible, adaptable, and willing to take on new tasks as neededProfessional communication skills, both written and verbalComfortable working independentlyBenefitsWork from Home environment, fully remote Generous Paid Time Off policy - 18 days per year Paid Holidays immediately upon hire! 7 standard holidays & 2 floating holidays of your choiceMedical, dental, and vision benefits available after 60 days of employment, including sponsored Life Insurance policy 401(k) with Company Matching - enrollment opens every quarter Flexible Schedules! Work directly with your manager to find the schedule that works best for youAvailable Office Hours: Monday to Friday - 6:00 AM to 8:00 PM (MST)*Must be able to pass background check*Salary up to $45,000 depending on experience
Customer Service ( Remote work
PATH ARC, Atlanta
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)
Physical Therapist Home Health ***South Cobb/Douglasville Area***
Wellstar Health Systems, Marietta
Overview The Physical Therapist Home Health ***South Cobb/Douglasville Area*** is a proactive member of an interdisciplinary team of licensed and unlicensed care givers who ensure that patients, families and significant others receive individualized high quality, safe patient care. It is expected that all RN Clinical Nurses - are licensed, knowledgeable and uphold the practice of nursing as outlined by the Georgia Professional Nurse Practice Act and implements the Scope of Practice and Code of Ethics Standards put forth by the American Nurses Association. Schedule:Part Time Shift: Day Shift Level: 6+ years of experience Success Profile Find out what it takes to succeed as a Physical Therapist Home Health ***South Cobb/Douglasville Area***: Collaborative Time Efficient Organized Critical Thinker Attention to Detail Compassionate Benefits that Reflect Your Contributions Your Pay A compensation program designed for fair and equitable pay. Your Future Secure your future with plans that also include an employer match. Plans and guidance for the future. Your Wellness Traditional healthcare benefits combined with progressive wellness programs to help you be your best self!. Your Joy Special and unique benefits and programs ensuring a balanced life and a workplace culture built on trust. Job Details Facility: 1800 Parkway CenterOverviewThe Physical Therapist is responsible for providing and supervising primary care to approximately 25-35 patients in their home setting. This includes age appropriate interventions for the client that meet the physical, emotional, developmental, psychosocial and educational needs of the patients whom requires rehabilitative care. The Physical Therapist is responsible for the coordination of all rehabilitative disciplines, throughout the episode of care. The Physical Therapist communicates with all team members including RNs, LPNs, Therapists, Social Works, Home Health Aides, the Physician, patient, family, and other internal and external individuals to ensure that the patient's plan of care is appropriately developed, implemented and that goals are met. The Physical Therapist supervises the PTAs and Home Health Aides, throughout the patient plan of care. The Physical Therapist participates with leadership to develop and implement processes to continue improvement with patient and agency outcomes. ResponsibilitiesCore Responsibilites and Essential Functions DIRECT PATIENT CARE* Assesses, coordinates with other disciplines and manages patient's total needs, following physician's orders, using the physical therapy process* Develops patient's plan of care coordinating with other disciplines* Manages patient from admission through recerts to discharge and appropriately scheduling visits per physician's order: adjust frequency as needed, based on patient clinical status and MD order* Performs routine and complex therapy procedures to meet the need of the patient COORDINATION OF SERVICES FOR EPISODE OF CARE* Revises the plan of care based on patient need within physician orders, coordinating with other disciplines to ensure goals are met to achieve positive outcomes prior to discharge* Supervises PTAs and Home Health Aides throughout the continuum of care.* Develops and supervises the care plan provided to the Home Health Aides* Reviews Plan of Care for patients with the Manager Home Health and other team members and support services* Maintains communication with physician reporting any changes that may affect the patient's recovery PATIENT / CAREGIVER EDUCATION* Provides patient/caregiver education to develop and encourage self care to achieve positive outcomes* Utilizes both verbal and written tools to facilitate learning and promotion of independence during recovery * Be aware and report concerns to authorities or agency leadership on any issues that affect patient or staff safety STAFF EDUCATION AND PROFESSIONAL DEVELOPMENT* Participates in the orientation and education of new employees as appropriate* Responsible for attending continuing education and in-services as directed and needed* Responsible to remain current in clinical knowledge for the care of the home health patient* Receives training, supervision or direction from leadership as needed COMMUNICATION * Communicates patient status changes and lab results to the physician as appropriate .* Participates in care team conferences* Responsible for checking voice mail box and staff messaging a minimum of once daily REGULATORY GUIDELINES* Demonstrates knowledge and appropriate application of CMS/State, and Joint Commission regulatory guidelines. * Responsible for accurate completion of required OASIS and visit documentation in the patient's EMR * Completes all documentation within established timeframes SUPPORTS AND PARTICIPATES IN PERFORMANCE IMPROVEMENT ACTIVITIESParticipates in department performance improvement activities (i.e. chart review, committees, etc.).Participates in system-wide committees as requested.Identifies methods for improving department performance/care.Assists in implementing performance improvement opportunities OTHER RESPONSIBILITIES* Meets established productivity standards* Weekend and call rotation as required * Perform other duties as assigned by Home Health LeadershipRequired for All Jobs Performs other duties as assigned Complies with all WellStar Health System policies, standards of work, and code of conduct. QualificationsRequired Minimum Education Graduate of an accredited school of physical therapy. Required Required Minimum ExperienceMinimum 1 year of Full-time Physical Therapy experience Required and Home Health experience Preferred Required Minimum Skills Strong critical care assessment and rehabilitation skills required. Positive leadership, problem solving skills, strong organizational and time management skills. Strong communication (written and verbal) skills. Ability to write and follow directions to patient's homes. Use of Windows based computer, utilizing home health patient software, email, internet, computer based learning modules, etc. Good understanding of home health operations, reimbursement, law and regulatory processes. OASIS knowledge preferred Required Minimum License(s) and Certification(s)Basic Life Support Required BLS - Instructor Required BLS - Provisional Required Physical Therapist Required Georgia Driver's License Required Private Vehicle insurance Required Additional Licenses and CertificationsShare the opportunity Mission, Vision & Values At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients' and team members' expectations, while transforming healthcare delivery.Our Mission To enhance the health and well-being of every person we serve.Our Vision Deliver worldclass health care to every person, every time.Our Values We serve with compassion We pursue excellence We honor every voice
RN Case Manager Home Health ****North Fulton Area****
Wellstar Health Systems, Marietta
Overview The RN Case Manager Home Health ****North Fulton Area**** is a proactive member of an interdisciplinary team of licensed and unlicensed care givers who ensure that patients, families and significant others receive individualized high quality, safe patient care. It is expected that all RN Clinical Nurses - are licensed, knowledgeable and uphold the practice of nursing as outlined by the Georgia Professional Nurse Practice Act and implements the Scope of Practice and Code of Ethics Standards put forth by the American Nurses Association. Schedule:Full Time Shift: Day Shift Level: 6+ years of experience Success Profile Find out what it takes to succeed as a RN Case Manager Home Health ****North Fulton Area****: Collaborative Time Efficient Organized Critical Thinker Attention to Detail Compassionate Benefits that Reflect Your Contributions Your Pay A compensation program designed for fair and equitable pay. Your Future Secure your future with plans that also include an employer match. Plans and guidance for the future. Your Wellness Traditional healthcare benefits combined with progressive wellness programs to help you be your best self!. Your Joy Special and unique benefits and programs ensuring a balanced life and a workplace culture built on trust. Job Details Facility: 1800 Parkway Center***This is a field position providing direct patient care***OverviewThe RN Case Manager is responsible for providing and supervising primary care to approximately 25-35 patients in their home setting. This includes age appropriate interventions that meet physical, emotional, developmental, psychosocial and educational needs. The RN Case Manager is responsible for the coordination of all disciplines throughout the episode of care. The RN Case Manager communicates with all team members including RNs, LPNs, Therapists, Social Workers, Home Health Aides, the Physician, patient, family, and other internal or external individuals to ensure that the patient's plan of care is appropriately developed, implemented and that goals are met. The RN Case Manager supervises the LPNs and Home Health Aides throughout the patient plan of care. The RN Case Manager participates with leadership to develop and implement processes to continue improvement with patient and agency outcomes.ResponsibilitiesCore Responsibilites and Essential FunctionsDIRECT PATIENT CARE* Assesses, coordinates with other disciplines and manages patient's total needs, following physician's orders, using the nursing process* Develops patient's plan of care coordinating with other disciplines* Manages patient from admission through recerts to discharge and appropriately scheduling visits per physician's order: adjust frequency as needed, based on patient clinical status and MD order* Performs routine and complex nursing procedures to meet the need of the patientCOORDINATION OF SERVICES FOR EPISODE OF CARE* Revises the plan of care based on patient need within physician orders, coordinating with other disciplines to ensure goals are met to achieve positive outcomes prior to discharge* Supervises LPNs and Home Health Aides throughout the continuum of care.* Develops and supervises the care plan provided to the Home Health Aides* Reviews Plan of Care for patients with the Manager Home Health and other team members and support services* Maintains communication with physician reporting any changes that may affect the patient's recoveryPATIENT / CAREGIVER EDUCATIONProvides patient/caregiver education to develop and encourage self care to achieve positive outcomesUtilizes both verbal and written tools to facilitate learning and promotion of independence during recoveryBe aware and report concerns to authorities or agency leadership on any issues that affect patient or staff safetySTAFF EDUCATION AND PROFESSIONAL DEVELOPMENT* Participates in the orientation and education of new employees as appropriate* Responsible for attending continuing education and in-services as directed and needed* Responsible to remain current in clinical knowledge for the care of the home health patient* Receives training, supervision or direction from leadership as neededCOMMUNICATION* Communicates patient status changes and lab results to the physician as appropriate .* Participates in care team conferences* Responsible for checking voice mail box and staff messaging a minimum of once dailyREGULATORY GUIDELINES* Demonstrates knowledge and appropriate application of CMS/State, and Joint Commission regulatory guidelines.* Responsible for accurate completion of required OASIS and visit documentation in the patient's EMR* Completes all documentation within established timeframesSUPPORTS AND PARTICIPATES IN PERFORMANCE IMPROVEMENT ACTIVITIES* Participates in department performance improvement activities (i.e. chart review, committees, etc.).* Participates in system-wide committees as requested.* Identifies methods for improving department performance/care.* Assists in implementing performance improvement opportunitiesOTHER RESPONSIBILITIES* Meets established productivity standards* Weekend and call rotation as required* Perform other duties as assigned by Home Health LeadershipRequired for All JobsPerforms other duties as assignedComplies with all WellStar Health System policies, standards of work, and code of conduct.QualificationsRequired Minimum EducationGraduate of an approved school of professional nursing, RequiredRequired Minimum ExperienceMinimum 1 year of Medical/Surgical Nursing Required andHome Health, and ICU experience Preferred andMust possess extremely strong critical care nursing skills.RequiredRequired Minimum SkillsStrong critical care assessment and clinical skills required.Positive leadership, problem solving skills, strong organizational and time management skills.Strong communication (written and verbal) skills.Ability to write and follow directions to patient's homes.Use of Windows based computer, utilizing home health patient software, email, internet, computer based learning modules, etc.Good understanding of home health operations, reimbursement, law and regulatory processes.OASIS knowledge preferred.Required Minimum License(s) and Certification(s)Reg Nurse (Single State) RequiredRN - Multi-state Compact RequiredBasic Life Support RequiredBLS - Instructor RequiredBLS - Provisional RequiredAdditional Licenses and CertificationsShare the opportunity Mission, Vision & Values At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients' and team members' expectations, while transforming healthcare delivery.Our Mission To enhance the health and well-being of every person we serve.Our Vision Deliver worldclass health care to every person, every time.Our Values We serve with compassion We pursue excellence We honor every voice
Nursing Professional Development Educator Home Health
Wellstar Health Systems, Marietta
Overview The Nursing Professional Development Educator Home Health is a proactive member of an interdisciplinary team of licensed and unlicensed care givers who ensure that patients, families and significant others receive individualized high quality, safe patient care. It is expected that all RN Clinical Nurses - are licensed, knowledgeable and uphold the practice of nursing as outlined by the Georgia Professional Nurse Practice Act and implements the Scope of Practice and Code of Ethics Standards put forth by the American Nurses Association. Schedule:Full Time Shift: Day Shift Level: 6+ years of experience Success Profile Find out what it takes to succeed as a Nursing Professional Development Educator Home Health: Collaborative Time Efficient Organized Critical Thinker Attention to Detail Compassionate Benefits that Reflect Your Contributions Your Pay A compensation program designed for fair and equitable pay. Your Future Secure your future with plans that also include an employer match. Plans and guidance for the future. Your Wellness Traditional healthcare benefits combined with progressive wellness programs to help you be your best self!. Your Joy Special and unique benefits and programs ensuring a balanced life and a workplace culture built on trust. Job Details Facility: 1800 Parkway CenterJob Summary: The Clinical Nurse Professional Development Educator (NPD) works collaboratively to assess, identify, plan, implement, coordinate, facilitate, and evaluate educational activities through a systems model. This includes the tools, theories, skills, and knowledge of the specialty to improve healthcare practice of learners based on the Association of Nurse Professional Development (ANPD) Practice Model. Using expertise in education and professional development practices, the Clinical NPD collaborates with staff, leadership, faculty and researchers to implement and evaluate professional development programs that influence professional role competence, continuous learning and growth, promotes synergistic practices and patient outcomes throughout the organization, and advances the NPD practice based on Wellstar's Nursing Professional Practice Model and in accordance with Association Nursing Professional Development Scope and Standards of Professional Nursing Practice. Roles include learning facilitator, change agent, mentor, leader, champion for scientific inquiry, advocate for Nurse Professional Development specialty and partner for practice transitions. The Clinical Nursing Professional Development Educator supports the Clinical Nursing Professional Development Educator Specialist, clinical manager, and interprofessional team to implement, document, and modify evidence-based, quality, and educational programs and activities that promote professional competency and role performance for nursing and non-licensed staff. The NPD Practitioner also supports patient care by being a proactive member of an interdisciplinary team of licensed and unlicensed care givers who ensure that patients, families and significant others receive individualized high quality, safe patient care. They practice in a clinical environment in a functional role. It is expected that all NPD Clinical Nurses are licensed, knowledgeable and uphold the practice of nursing as outlined by the Georgia Professional Nurse Practice Act and implements the Scope of Practice and Code of Ethics Standards put forth by the American Nurses Association. As a member of the patient services team, it is expected that the individual upholds the voice of the patient, system policies and procedures while supporting service excellence goals. Core Responsibilities and Essential Functions: Exemplary Practice - Assessment Practice Gaps: Conducts learning needs of the target audience - Validates identified needs with learner, content experts and nurse leaders when appropriate - Prioritizes anticipated needs in alignment with system strategic goals - Uses data to identify future trends and issues - Identification of Learning Needs: Assesses and identifies practice gaps related to the educational needs of the learner and other pertinent situations - Determines needs from current issues and trends (falls, infections, new equipment, regulatory changes, etc.) - Prioritizes data collection based on the immediate or anticipated needs and documents evidence of professional practice gaps in a retrievable manner that facilitates educational planning. - Outcomes: Identified outcomes for learning activities and programs - Involves learners/stake holder in formulation of desired outcomes - Uses outcomes to demonstrate learning activities and programs are meeting their intended purpose and quality. Revise based on changes in trends, evidence, or stakeholder expectations. - Planning: Establishes a plan that prescribes strategies, alternatives, and resources to achieve expected outcomes. - Educational objectives developed to meet needs of learner - Reflects adult learning and instructional design principles in planning and resource available - Incorporates diverse learners in planning education to meet gender, race, culture, generational differences within target audience - Collaborates with other disciplines enhance comprehensiveness of the plan; and documents planning process. - Implementation: Implements the educational plan - Coordination: Coordinates the education - Facilitation of positive learning - Evaluates progress toward attainment of outcomes - Selects valid and reliable relevant methods and instruments to measure processes and outcomes; involves learner and stakeholder and implements evaluation plan to measure processes and outcomes relevant to program; evaluates data to guide future decision making for changes and improvement; disseminates results of the evaluation of learning activities and educational program; revise based on evaluation data. Teamwork and Shared Leadership - Collaborates with support departments including but not limited organizational learning, safety and quality, IT, BI, and other departments/roles to provide contributions and advancements in decisions regarding education. - Serves as clinical resource to nursing staff, leadership, and medical staff for interdisciplinary practice. - Demonstrates teamwork and collaboration by practicing in a manner that is fiscally responsible and promotes the recruitment and retention of all healthcare team members. - Consults with preceptors/orientees to facilitate completion of orientation. - Partners with others to effect change and generate positive outcomes - Engage colleagues in the planning and implementation of lifelong learning activities for individuals and groups of learners - Facilitates and supports performance improvement inclusive of all stakeholders, to promote safe, quality patient care including participating in such activities as well as, promoting an inter/intradisciplinary processes and actively supports/participates in shared governance at all levels in the system. Professional Development - Ensures patient/family/staff confidentiality and corporate compliance for self (and accountability for team members) requirements including completing all required mandatory education and proficiencies. - Serves as a preceptor (or mentor) for other professional nurses (and staff or students for all disciplines) to ensure that there is a current and future qualified workforce, modeling the professional practice of nursing and creating a healthy work environment - Participates in educational activities related to knowledge and skills appropriate to the specialty area, practice setting, nursing education role and learner diversity. - Applies current standards, guidelines, policies, and regulations into education that is offered. - Seeks experiences to develop, maintain and improve competence in nursing professional development. - Seeks professional certification in NPD. Creative Innovations - Promotes evidence-based practice, research and performance improvement in nursing. - Participates in activities such as value analysis as part of the decision-making process in evaluating patient care products. - Participates in QI initiatives; disseminates research findings through educational programs/courses; and applies principles of implementation science to maintain and sustain practice changes. - Upholds all health care system/organizational policies and procedures and clinical competencies put forth by this job description and professional association including legal, regulatory and accreditation requirements and standards ensuring by way of example, such goals as TJC Patient Safety Goals and Wellstar Health Systems' safety absolutes - Integrates ethics in all areas of practice. - Develops innovative solutions and strategies to secure appropriate resources and technology for professional development initiatives. - Introduces and supports new ideas and embraces meaningful change; specialist: continuously scans the environment for trends and issues that require change and fosters acceptance, adoption, and action toward change Clinical Resources and Support - Performs the Nursing Process (assessment; diagnosis; identification of outcomes; planning; implementation and evaluation) in the performance of clinical care using evidence base practice, uses analytical/critical thinking and ensuring that care is individualized; coordinating care through effective partnerships recognizing that caring is central to achieve optimal patient care outcomes. - Practices using current clinical practice standards - Coordinates the delivery and documentation of safe quality patient care that promotes the professional care delivery model. This includes, but is not limited to diverse and inclusive interdisciplinary communication methods (interdisciplinary rounds, case review, etc.); completion of timely documentation and promotion of a respectful, inclusive clinical environment - Completes all initial and ongoing professional competency assessment, required mandatory education, population specific education Required Minimum Education: Graduate of an accredited/approved school of nursing Required and Bachelor's Degree in Nursing Required Required Minimum License(s) and Certification(s): Reg Nurse (Single State) 1.00 Required RN - Multi-state Compact 1.00 Required Basic Life Support 2.00 Required BLS - Instructor 2.00 Required BLS - Provisional 2.00 Required Additional Licenses and Certifications: Some specialties may require ACLS, NRP or PALS per unit requirement. If required, must receive ACLS, NPR or PALS within 6 months of employment in position. within 180 Days Preferred Required Minimum Experience: Minimum 3 years of nursing practice experience Required and Experience with direct patient care Required and This role may be required to support more than one facility or specialty Required Required Minimum Skills: Ability to read, write, and speak English language, optimize the use of technology to support learning and holds advanced computer skills; demonstrates emotional intelligence; strong interpersonal, collaborative skills along with customer service skills required; ability to function in a fast paced environment and respond to emergencies in using a decisive, composed and respectful manner; possess excellent time management skills; possess a strong understanding of adult learning theories and can utilize multi-methods to implement training/development. Uses tools, theories, skills, and knowledge of the specialty to improve the healthcare practice of learners. Critical thinking skills and education innovation are maturing. Maintains educational or clinical competencies appropriate for role. Promotes concept of lifelong learning. Uses appropriate measurement tools and methods in quality improvement and evidence-based practice. Involves learners in assessment of needs and identification of outcomes. Ensures educational programs are congruous with organizational mission and goals. Produces desired outcomes relevant to organization. Selects appropriate teaching strategies to facilitate behavioral change. Evaluates effectiveness and outcomes of educational endeavors. Promotes career development and role transition. Develop, coordinate, manage, facilitate, conduct, and evaluate onboarding, orientation, and competency programs for nursing and other healthcare personnel. Share the opportunity Mission, Vision & Values At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients' and team members' expectations, while transforming healthcare delivery.Our Mission To enhance the health and well-being of every person we serve.Our Vision Deliver worldclass health care to every person, every time.Our Values We serve with compassion We pursue excellence We honor every voice
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