The Quality Manager is a proactive leader who works under the guidance of corporate policies and procedures while adhering to all customer product standards and specifications managing the quality system for their assigned location. The Quality Manager's strategic focus is to work with the plant operations team to continuously improve the quality that is built into Mauser products. This role is to lead and champion a continuous improvement culture of reliability and customer satisfaction within the plant. To establish and maintain quality and compliance systems that are consistent with corporate guidelines, objectives and customer requirements. This position has the principal accountability for the quality of all products produced at the facility and the qualification of all raw materials, vendors, and achievement of the BRC Standard for Packaging & Packaging Materials, categorized in the "High Hygiene Risk."ResponsibilitiesQuality:Ensuring on-going customer quality standards are being met on shipped productIdentify, measure, maintain and communicate key customer satisfaction measurements (OTIF, DI, Response Time, etc)Ensuring ongoing compliance to the established systemsAssist the plant manager with any issues regarding quality investigation or quality reportingCoordinate timely, formal preventive action responses to customer complaintsCustomer liaison activity where appropriateManaging the daily activity of the quality staff to possibly include lead persons, auditors, lab personnel and clerical positionsWorking with Corporate Quality on developing and implementing standardized processesEstablish and maintain Statistical Process Control as a working tool within the facilityTraining of plant personnel in quality processes & standardsAs the functioning ISO facility representative (where appropriate) develop, implement and maintain the ISO conforming Quality and Documentation SystemOn-going maintenance of certification programs for both the plant and personnelCompliance:Ensure that material components (resin, inks, pigments, etc.) conform to federal and state regulationsAssist the plant manager with issues regarding site environmental, safety and housekeeping issuesAssess environmental risks relating to lading spills resulting from defective containersEnsure that all federal and local UN, DOT, EPA and FDA regulations are being conformed to and that reporting is being kept up to date.Training of applicable plant personnel in all compliance-related activities (including facilitating HAZMAT (DOT) General Awareness Training)Monitor & maintain plant compliance with AIB standardsOther Duties:Changing the culture from the current "product" mind set to one that is "process" orientedDeveloping and implementing initial quality systems, standards and processesDevelop a quality team capable of enhancing and maintaining a successful quality processManage increasing volumes and part complexity into the quality system quickly and efficientlyAssist new product development through the application of effective, specialized (when necessary) quality processes and proceduresConsistently meet regulatory requirements Other duties or special projects as assigned Requirements3-5 years Quality Management experienceAssociates or Bachelors degree in Business Administration or Quality Control ManagementUnderstanding of UN, DOT and EPA requirements on a federal and local level or the ability to quickly be educated in those areas. BRC Packaging & Packaging Materials implementation experience Experience in plastic manufacturing processes such as injection and/or blow molding. Solid background in statistical measuring processes such as SPC. Lead Auditor certification desired in the BRC Standards Experience in cost reduction, production efficiency improvements and continuous improvement activities are also very desirable. Responsible for ensuring the compliance of "Food Product Safety" & "Product Quality" of the molded product, to meet the expectation of our customers.