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Safety Coordinator Salary in Detroit, MI
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Michael Page, Detroit
Key Responsibilities:Manage and oversee all phases of commercial construction projects from initiation to completion.Develop and maintain project schedules, budgets, and resource allocation.Coordinate and collaborate with architects, engineers, subcontractors, and other project stakeholders.Ensure compliance with all local building codes, safety regulations, and quality standards.Conduct regular site inspections to monitor progress and quality of work.Identify and address potential project risks and develop mitigation plans.Communicate effectively with clients, providing regular project updates and addressing their concerns.Lead a team of project professionals, including project engineers and coordinators.Foster a culture of safety, quality, and innovation within the project team.MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.Qualifications:Bachelor's degree in Construction Management, Civil Engineering, or a related field (Master's degree preferred).Minimum of 5 years of experience as a Construction Project Manager in commercial construction.Proven track record of successfully managing and delivering projects on time and within budget.Strong knowledge of construction methods, materials, and best practices.Excellent communication and leadership skills.Proficiency in project management software and tools.Ability to work effectively in a fast-paced, dynamic environment.
Customer Service Quality Analyst
netPolarity, Inc. (Saicon Consultants, Inc.), Detroit
I would like to set up a time to discuss the potential opportunity below:Role: Customer Service Quality AnalystLocation: Detroit, MI (Hybrid)Duration: 8 monthsJob Summary:Monitors and documents data to assist in analyzing and monitoring the quality of work performed, providing feedback, and analyzing root cause analysis. Applies knowledge/skills to a range of moderately complex activities. Proactively identifies solutions to non-standard requests and solves moderately complex problems independently; works with team to solve complex problems.Key AccountabilitiesAnalyzes data and assesses onsite/offsite activities, programs, and processes to provide comprehensive reports and make recommendations for improvement to management on a regular basis regarding productivity and work statistics.Identifies process breakdowns and makes recommendations on improvements.Assesses customer service activities, such as bill adjustments, collections activities, bill printing, etc. that could affect productivity, satisfaction, or safety to ensure they are appropriately completed.Monitors and evaluates performance for customer contact interactions using designated systems and processes.Provides feedback and training to employees regarding work quality, processes, policies, procedures, and professionalism with customers.Inspects and monitors quality requirements in accordance with the company's Quality Management System manual, policies, procedures, and program specifications.Observes work operations for compliance with applicable quality and safety regulations.Minimum Education and Experience RequirementsHigh School Diploma or equivalent3 years' experience in a Customer Service-related field (i.e., telephone representative, billing analyst, RM&P, or in a meter reading field)Other Qualifications-PreferredBachelors' degreeOther RequirementsFamiliar with the use and application of various billing, collection systems for managing outside collection agencies.Ability to interpret various reports and recognize trends and offer solutions.Clear, concise communication skills.Computer proficiency including Microsoft Office and Windows.Occasional travel is expected for this position.Ability to work independently with innovation and initiative.Contractor would also be responsible forWeekly operational reporting.Weekly team huddle updates.Supporting our collection vendor campaigns, inquiries and requests for documents.Collaboration with accounts payable on collection vendor invoices.Investigating and resolving collection system defects.Collection process/data analysis.