Concierge Salary in Chicago, IL

The Agent will perform a variety of assignments including concierge-level, residential, or event security, response services, basic driving, and investigations.Essential Functions:Represent Pinkerton's core values of integrity, vigilance, and excellence. Provide the client with concierge-level security at the company location and/or events; Deescalate tense situations or individuals that may arise. Write detailed incident reports following any incident, occurrence, or variance that warrants documentation. Conduct quality investigations and complete investigative reports. Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring. Transport the client to and from company location and/or events. Secure the client's residential perimeter; Review CCTV, manage access controls, and respond to alarms, as needed. Identify and escalate equipment deficiencies/failures. All other duties, as assigned.Education, Experience, and Certifications:High School Diploma or GED with two to four years of law enforcement, military, and/or security experience. Illinois PERC and Firearms Control Card (FCC). Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.Competencies:Concierge-level customer service experience. Able to complete thorough and accurate investigations and reports. Access control systems, CCTV, and alarm monitoring experience. Strong problem resolution skills. Able to interact effectively at all levels and across diverse cultures. Solid verbal and written communication skills. Computer knowledge; Microsoft Office.Working Conditions:With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;Exposure to sensitive and confidential information. Regular computer usage. Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area. Rapid and effective decision-making during unusual or emergency situations. Frequent sitting, standing and/or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain. Ability to adjust focus between close and distance vision. Travel, as required.Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

The Agent will perform a variety of assignments including concierge-level, residential, or event security, response services, basic driving, and investigations.Essential Functions:Represent Pinkerton's core values of integrity, vigilance, and excellence. Provide the client with concierge-level security at the company location and/or events; Deescalate tense situations or individuals that may arise. Write detailed incident reports following any incident, occurrence, or variance that warrants documentation. Conduct quality investigations and complete investigative reports. Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring. Transport the client to and from company location and/or events. Secure the client's residential perimeter; Review CCTV, manage access controls, and respond to alarms, as needed. Identify and escalate equipment deficiencies/failures. All other duties, as assigned.Education, Experience, and Certifications:High School Diploma or GED with two to four years of law enforcement, military, and/or security experience. Illinois PERC and Firearms Control Card (FCC). Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.Competencies:Concierge-level customer service experience. Able to complete thorough and accurate investigations and reports. Access control systems, CCTV, and alarm monitoring experience. Strong problem resolution skills. Able to interact effectively at all levels and across diverse cultures. Solid verbal and written communication skills. Computer knowledge; Microsoft Office.Working Conditions:With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;Exposure to sensitive and confidential information. Regular computer usage. Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area. Rapid and effective decision-making during unusual or emergency situations. Frequent sitting, standing and/or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain. Ability to adjust focus between close and distance vision. Travel, as required.Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Job Description Summary The Front Desk Manager acts as Front Office management presence in covering Manager on Duty (MOD) shifts. This position will require close cooperation with all hotel departments emphasizing guest service and satisfaction. Supervision of all front office line staff would be a primary focus.Job DescriptionPrinciple duties and responsibilities (Essential Functions) include: Key Job FunctionsAct independently as MOD, covering morning and evening shifts.Supervise all front office staff including front desk, communications, uniform services and concierge.Offer MOD support to other unsupervised departments as needed.Act as Travel pass champion.Distribute minutes and conduct Manager's Meeting.Oversee VIP arrivals.Perform VIP Escorts.Act as Lobby AmbassadorTrack and follow up on in-house guest challenges.Resolve guest related issues.Liaison with other departments to ensure guest satisfaction.Assist with post-stay guest follow up.Perform Property rounds.Act as Front Office representative during Pre-Cons.Monitor and coordinate concierge requests.Provide site tours of the hotel.Deliver Passionate & Engaging Service to our GuestsYou will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectationsYou will consistently deliver our GUEST model:Greet or welcome everyone, warmly with a smileUse eye and ear contact and guest's nameEstablish/anticipate needsSolve and own all requests/complaintsThank everyoneBuild solid relationship with your Colleagues Treat colleagues with respect and dignityOther duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.Qualifications and Skills A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.Track record of delivering exceptional guest or client experience.Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.Appropriate professional appearance and demeanor.Knowledge of Opera and internet software preferred.Ability to read and comprehend simple instructions, short correspondence and memos.Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Track record of delivering exceptional guest or client experience.Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.Bi-Lingual communications skills a plus.Strong communication skills.Appropriate professional appearance and demeanor.Physical Demands While performing the duties of this job, the employee is regularly required to stand, walk and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit, climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.The noise level in the work environment is usually moderate. Additional Job Information/Anticipated Pay Range Go Beyond @SonestaHotelsWHO WE AREWe are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

The Lead Agent will perform a variety of assignments including concierge-level or event security, response services, investigations, and oversee other Agents allocated to the assignment.Essential Functions:Represent Pinkerton's core values of integrity, vigilance, and excellence. Provide the client with concierge-level security at the company location and/or events; Deescalate tense situations or individuals that may arise. Write detailed incident reports following any incident, occurrence, or variance that warrants documentation. Assists with investigations and completion of investigative reports. Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring. Secure the client's perimeter; Review CCTV, manage access controls, and respond to alarms, as needed. Assists the SPP team in managing timesheets, coordinating schedules, communications with Agents, updating post orders, communicating client pass downs, and the overall success of on-site security operations. Identify and escalate equipment deficiencies/failures. Acts as the single point of contact for on-site client management. Performs random post checks at client locations as directed by Pinkerton management. Must be a site the Lead Agent has worked at or is currently working at. All other duties, as assigned.Education, Experience, and Certifications:High School Diploma or GED with at least three years of law enforcement, military, and/or security experience. PERC is required. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.Competencies:Concierge-level customer service experience. Able to complete thorough and accurate investigations and reports. Access control systems, CCTV, and alarm monitoring experience. Strong problem resolution skills. Able to interact effectively at all levels and across diverse cultures. Solid verbal and written communication skills. Computer knowledge; Microsoft Office.Working Conditions:With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;Exposure to sensitive and confidential information. Regular computer usage. Ability to handle multiple tasks concurrently. Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area. Rapid and effective decision-making during unusual or emergency situations. Frequent sitting and/or standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain. Ability to adjust focus between close and distance vision. Travel, as required.Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Property Description21c Museum Hotel Chicago is a unique and innovative hotel that combines contemporary art, culture, and hospitality to create a truly immersive experience for guests. Located in the heart of downtown Chicago, this art-centric hotel offers an exciting opportunity for job applicants who are passionate about art, design, and guest service. As part of the 21c Museum Hotels family, employees can expect to work in a dynamic and creative environment that fosters innovation and artistic expression. With its museum-quality art installations, cutting-edge design, and curated guest experiences, 21c Museum Hotel Chicago offers a one-of-a-kind work environment where employees can contribute to creating an unforgettable guest experience. From front desk and concierge services to culinary arts, event planning, and beyond, there are diverse employment opportunities that cater to a wide range of skills and interests. Join the team at 21c Museum Hotel Chicago and be a part of a truly unique and inspiring hospitality experience that celebrates art, culture, and creativity.OverviewJoin our team as a Maintenance Engineer and help us maintain the highest standards of quality and safety at our luxurious hotel! As a Maintenance Engineer, you will be responsible for the maintenance, repair, and installation of our hotel's mechanical and electrical systems, as well as managing preventive maintenance schedules. The ideal candidate will have a passion for solving problems, a commitment to excellence, and a desire to make a difference. We offer a competitive compensation package, benefits, and opportunities for career growth. If you're looking for a dynamic work environment where you can apply your technical skills and make a positive impact, then apply now!Qualifications• Licensed Engineer with Local 399 required• Experience of 2-5 years preferred in hotel, resort, commercial or institutional maintenance environment. • HVAC or plumbing or electrical skills. • Light carpentry and knowledge of paint and wallpaper. • Meet minimum age requirements of jurisdiction. • Excellent communication and problem-solving skills • Valid driver's license preferred. • Preventive maintenance background preferred. • Read, write and understand English. BenefitsDavidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.Three Tiers of Medical CoverageDental & Vision Coverage24/7 Teledoc serviceFree Maintenance MedicationsPet InsuranceHotel DiscountsTuition ReimbursementPaid Time Off (vacation, sick, bereavement, and Holidays). 401K MatchWorking at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Property Description21c Museum Hotel Chicago is a unique and innovative hotel that combines contemporary art, culture, and hospitality to create a truly immersive experience for guests. Located in the heart of downtown Chicago, this art-centric hotel offers an exciting opportunity for job applicants who are passionate about art, design, and guest service. As part of the 21c Museum Hotels family, employees can expect to work in a dynamic and creative environment that fosters innovation and artistic expression. With its museum-quality art installations, cutting-edge design, and curated guest experiences, 21c Museum Hotel Chicago offers a one-of-a-kind work environment where employees can contribute to creating an unforgettable guest experience. From front desk and concierge services to culinary arts, event planning, and beyond, there are diverse employment opportunities that cater to a wide range of skills and interests. Join the team at 21c Museum Hotel Chicago and be a part of a truly unique and inspiring hospitality experience that celebrates art, culture, and creativity.OverviewThe Rooms Controller will coordinate, balance, and block the hotel's guest room inventory and act as a liaison between the Housekeeping, Front Office, Engineering, Sales, and Reservations department regarding the status and distribution of all guest rooms and group room blocks. This position will also create reservations for 3rd party reservations that do not integrate into our current reservations system.Responsibilities• Answers telephone calls and processes requests and messages promptly.• Maintain work areas neat and organized.• Report all unsafe conditions immediately.• Coordinate reservations, room blocks, and contracts for large groups.• Review reservations, identify potential problems, resolving any issues and errors.• Assist guest with services and amenities offered by hotel.• Assist with on-site meetings as necessary.• Complete other duties as assigned by supervisor to include cross trainingQualifications• Prefer prior Reservations or Front Office experience.• Ability to communicate effectively with the public and other employees.• High School graduate or G.E.D. equivalent, additional education preferred.• Computer literacy and knowledge of spreadsheet programming preferred (30 wpm)• Prefer previous high volume switchboard/telephone experience.• Competent organizational skills.• Read, write and speak English fluently.BenefitsDavidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.Three Tiers of Medical CoverageDental & Vision Coverage24/7 Teledoc serviceFree Maintenance MedicationsPet InsuranceHotel DiscountsTuition ReimbursementPaid Time Off (vacation, sick, bereavement, and Holidays). 401K MatchWorking at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Greets all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff.Sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs.May also respond to resident emergencies by calling appropriate internal and external parties based on community protocol.Brookdale is an equal opportunity employer and a drug-free workplace.Voted by Newsweek in 2024 as one of America's Greatest Workplaces for DiversityMake Lives Better Including Your Own!Brookdale Lake Shore Drive is hiring a Concierge for their growing team!A Senior Living Community specializing in Assisted Living and Independent LivingCurrent Opening:Part TimeFull TimeFlexible Schedule RequiredNow Available! Early Access to Paycheck with Earned Wage Access for Hourly Associates (outside of CA)Brookdale is a GREAT place to further your career!Free Meals While You WorkFree UniformEarly Access to PayCareer Advancement Opportunities AvailableVeterans, transitioning active duty military personnel, and military spouses are encouraged to apply.To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

The Agent will perform a variety of armed assignments including concierge-level, residential, or event security, response services, basic driving, and investigations. This particular position will serve as a security presence for a banking client.Essential Functions:Represent Pinkerton's core values of integrity, vigilance, and excellence. Provide the client with concierge-level security at the company location and/or events; Deescalate tense situations or individuals that may arise. Write detailed incident reports following any incident, occurrence, or variance that warrants documentation. Conduct quality investigations and complete investigative reports. Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring. Transport the client to and from company location and/or events. Secure the client's residential perimeter; Review CCTV, manage access controls, and respond to alarms, as needed. Identify and escalate equipment deficiencies/failures. All other duties, as assigned.Education, Experience, and Certifications:High School Diploma or GED with 5 years or more of law enforcement, military, and/or security experience. Illinois PERC, Firearms Control Card (FCC), First Aid, and CPR certifications. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.Competencies:Concierge-level customer service experience. Able to complete thorough and accurate investigations and reports. Access control systems, CCTV, and alarm monitoring experience. Strong problem resolution skills. Able to interact effectively at all levels and across diverse cultures. Solid verbal and written communication skills. Computer knowledge; Microsoft Office.Working Conditions:With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;Exposure to sensitive and confidential information. Regular computer usage. Ability to adjust focus between close and distance vision. Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area. Rapid and effective decision-making during unusual or emergency situations. Work in environments and under conditions that require carrying authorized weapons and ammunition, the use of protective gear and devices, and/or awareness of personal safety and safety of others. Frequent sitting, standing and/or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain. On occasion, may be required to perform stressful and physical activity. Travel, as required.Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

The Agent will perform a variety of assignments including concierge-level, residential, or event security, response services, basic driving, and investigations.Essential Functions:Represent Pinkerton's core values of integrity, vigilance, and excellence. Provide the client with concierge-level security at the company location and/or events; Deescalate tense situations or individuals that may arise. Write detailed incident reports following any incident, occurrence, or variance that warrants documentation. Conduct quality investigations and complete investigative reports. Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring. Transport the client to and from company location and/or events. Secure the client's residential perimeter; Review CCTV, manage access controls, and respond to alarms, as needed. Identify and escalate equipment deficiencies/failures. All other duties, as assigned.Education, Experience, and Certifications:High School Diploma or GED with law enforcement, military, and/or security experience. PERC License for Illinois required. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.Competencies:Law enforcement, military, and/or security experience. Concierge-level customer service experience. Able to complete through and accurate investigations and reports. Access control systems, CCTV, alarm monitoring experience. Strong problem resolution skills. Able to interact effectively at all levels and across diverse cultures. Solid verbal and written communication skills. Computer knowledge; Microsoft Office.Working Conditions:With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey. Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations. Exposure to sensitive and confidential information. Ability to handle multiple tasks concurrently. Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area. Rapid and effective decision-making during unusual or emergency situations. Work in environments and under conditions that may require carrying authorized weapons and ammunition, the use of protective gear and devices, and/or awareness of personal safety. Seeing, hearing, speaking, and writing clearly in order to respond effectively to situations, communicate with employees and clients, observe and report incidents and direct others. Frequent sitting and/or standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain. Some lifting and moving up to 10 pounds and occasionally up to 25 pounds. Close and distance vision and ability to adjust focus. Travel, as required.Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Property Description21c Museum Hotel Chicago is a unique and innovative hotel that combines contemporary art, culture, and hospitality to create a truly immersive experience for guests. Located in the heart of downtown Chicago, this art-centric hotel offers an exciting opportunity for job applicants who are passionate about art, design, and guest service. As part of the 21c Museum Hotels family, employees can expect to work in a dynamic and creative environment that fosters innovation and artistic expression. With its museum-quality art installations, cutting-edge design, and curated guest experiences, 21c Museum Hotel Chicago offers a one-of-a-kind work environment where employees can contribute to creating an unforgettable guest experience. From front desk and concierge services to culinary arts, event planning, and beyond, there are diverse employment opportunities that cater to a wide range of skills and interests. Join the team at 21c Museum Hotel Chicago and be a part of a truly unique and inspiring hospitality experience that celebrates art, culture, and creativity.OverviewAs a Director of Sales and Marketing, you will be a leading member of the Revenue generation team, driving and executing strategies to drive revenue, enhance brand recognition and delivering an exceptional guest experience.This leader has direct oversight of the sales and marketing operation of the hotel. The DOSM has a primary responsibility to maximize profit by effectively engaging in the sales process while leading the sales force of the department, providing direct oversight for group, transient, and event sales. Additional responsibilities include maintaining effective involvement within the community, upholding strong relationships with clients, growing the client base for all business segments, overseeing marketing department, and advocating the brand and hotel experience. ResponsibilitiesSTRATEGIC SKILLS Skilled in all facets of our business or specific area of specialty. Highly capable with current practices and processes and looks ahead at opportunities to utilize new products, consumer trends, changes in the marketplace, and technology edge. Has natural instincts and insight for finding the best solution to unclear situations, issues and problems. Reflects on their experience to determine numerous future possibilities and outcomes. Can see how the details fit into the big picture. Is a highly capable and resourceful problem solver. Manages the creative process within the business or department to develop unique solutions. Leverages creative solutions in the organization resulting in competitive advantages. Makes great decisions. OPERATING SKILLS Effectively divides, assigns, and delegates work to meet business objectives and goals. Communicates direction and purpose of work resulting in associate ownership, pride, and quality outcomes. Is able to assess how associates can improve performance and guides their developmental path. Is able to motivate and develop associates to their potential and create promotable talent for the organization. COURAGE Readily leads when challenges arise and is invigorated by tough situations. Will take an unpopular stand when needed. Can recognize talented individuals, and assembles great teams without fear of hiring strong people. Formulates and communicates clear work plans, gives regular feedback on progress towards goals, and makes changes accordingly. Will let people know where they stand, and can take negative action when needed. ENERGY AND DRIVE Is a competitive person who is consistently driven to accomplish and exceed goals. Creates a sense of urgency in matters that will impact the success of their business objectives. PERSONAL AND INTERPERSONAL SKILLS Welcoming and warm personality. Demonstrates genuine care for customers and associates. Sets the tone for others in stressful situations by responding in a cool, calm, and collected way. Creates confidence and trust with others and is viewed by others as honest and direct. Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Can create an environment where associates thrive. Conveys trust in associates and elevates their confidence by encouraging decision making and learning opportunities. Is a self-improver who develops a variety of approaches and communication techniques tailored to each situation. Builds high performing teams and compels them to embrace a shared vision for success. KNOWLEDGE/SKILLS Excellent knowledge of transient, group, and catering customer segments. Excellent personal management skills; time management, meeting deadlines, effective communication and presentations skills. Excellent understanding of total hotel revenue management concepts, processes, and systems. Understands both Brand strategies and cultures. Knowledge of advanced revenue management techniques. Performance Standards:Monitor competitor rates, positioning, strategies and data; maintain understanding of the dynamics of the local market and demand generators and present appropriate action plans to management.Analyze local events and activities and project the effect of opportunities they create.Understand the macro and micro-economic variables affecting supply and demand in the local marketplace. Work with DORM to oversee process for evaluating all opportunities for contracted business (group, wholesale, corporate negotiated, etc.). Ensure that process enables high speed of response while maximizing profits. Actively develop sales & service team, ensuring that they have opportunities to grow their sales and leadership skill base through personal attention, internal/external training and participation in industry events.Effectively communicate any strategy changes to the sales team.Review TravelClick suite of reports for trends, booking windows and sources of business, as well as rates compared to competition.Review volume account production with Director of Revenue Optimization and Marketing, and DORM QualificationsSales leadership experience, ideally in an Independent or soft brand space.Market experience preferred.Ability to define short- and long-term opportunities, create strategy, and execute successfully with positive tangible results.Experience with major Hospitality Sales systems (Delphi/CI) & industry statistical data (STR, Demand/Agency360).Strong understanding of negotiation and interpretation of contracts.Demonstrated leadership skills at all levels of the hotel and externally.Proven ability to forecast top line revenues. Prior experience with creation and execution of a Sales and Marketing Plan to achieve or exceed RPI, B&C BudgetsTime management skills. Being able to work on multiple projects with desired outcome for each, while meeting all deadlines.Ability to direct/motivate sales department to meet and exceed goals.Ability to communicate effectively with public, employees and ownership teams.BenefitsDavidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.Three Tiers of Medical CoverageDental & Vision Coverage24/7 Teledoc serviceFree Maintenance MedicationsPet InsuranceHotel DiscountsTuition ReimbursementPaid Time Off (vacation, sick, bereavement, and Holidays). 401K MatchWorking at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.