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Weekend Trips To Vegas?? Enjoy National Parks?? Love Water Sports?? Head to Lake Havasu! CPH# JOB-2936807
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Staff Trainer
Feuji Inc, Phoenix
Feuji Inc is IT solutions company with operations in multiple geographies and specialization across domains. We believe in delivering solutions that will have a measurable positive impact on our clients business and bottom line. Feuji was born out of the desire to create a great company that would pave the way for greater good. We take pride in making Feuji a great place to work atTitle: Lead/Trainer(Transportation)Location: Phoenix, AZType: Full Time - Direct HireWhat will you be doing:Client is seeking an experienced Trainer to work in our fast-paced call center who will manage new hire training and incumbent training program. This energetic Trainer will provide classroom instruction to new hire candidates and current employees in call center operational knowledge, to include, but not limited to dispatch, reservations, and scheduling functions in a transit specific software program (Trapeze PASS). Must have very strong communication skills, documentation, and organizational skills, able to engage adults in learning process both through dynamic communications and clear and concise written materials.Essential Functions/Duties and Responsibilities:for new hire and current employee continued training for Customer Service, Dispatch, and Scheduling positions.turnover accomplished through initial and ongoing training aimed at improving skill level thus ensuring that all staff members are fully trained prior to being released onto the floor.evaluations of classroom and floor performance of all students and provide feedback to students with the goal of improving performance and meeting metric and process requirements.feedback to call center management team and other appropriate staff regarding training needs and overall class performance and expected attrition rate of class. Review attrition rate and determine how to improve training material to improve completion statistics.monthly or annual ongoing/refresher training in topics relevant to the service and operational needs in a timely manner based on current trends within the employee base.all training activities and ensure accurate completion of all training-related employee records.duties as assigned.a working knowledge of all software and systems used by employees in the Customer Solutions Center.oversight of customer service employees for the purposes of promoting within the organization and recognizing performance.interventions for satisfaction effectiveness.customer service scripts, templates, and example scenarios.maintenance of all records related to areas of responsibility.Minimum Job Requirements:School diploma or GED(2) to five (5) years of transportation, call center, or related experience.(2) to five (5) years of training experience, call center and/or transportation preferred.to effectively prioritize tasks and manage time effectively.to provide instruction to the employees in a manner that encourages communication and feedback.demonstrate eligibility to work in the United States.be able to read, write, and speak clearly in English.demonstrate mastery of all topics covered in pre-employment and ongoing Reservations and Scheduling training, including use of scheduling tools, adherence to scheduling` procedures and use of the paratransit and RideChoice management software system.be familiar with the geography of the Valley Metro Paratransit and RideChoice service area, including the cities, towns and County areas, the road network, major points of interest, the Valley Metro fixed-route service area, and how to use provided tools to locate specific addresses and to determine the address's local jurisdiction and whether/not it is within the ADA Paratransit or RideChoice service area.provide exceptional customer service to provider staff, other personnel and to customers and must not incur more than three (3) valid complaints within any rolling twelve-month period. Schedulers must meet all the requirements for Administrative (broker) Agents set forth herein and must demonstrate exceptional knowledge of the geographic area as well as in the use of the paratransit and RideChoice software system(s).of service area.computer skills to include Word, Excel, PowerPoint, and Trapezecustomer service skills.to read, write and speak English.to communicate effectively and work with all departments.to work independently and objectively.with training and learning management systems.delivering classroom training in a multi-location call center and virtual environments preferred.understanding of the Call Center, Scheduling, and Dispatch Environmenta high energy level and be comfortable performing multi-faceted projects in conjunction with day-to-day activitiesacceptable equivalent combination of education and experienceattitudeto detail.Work Environment:is normally performed in a typical call center environment.limited exposure to physical riskphysical effort required.Thanks & Regards,MahiLead Technical Recruiter | Feuji, Inc105 Decker court, Suite # 850, Irving, Tx, 75062E: [email protected] | Costa Rica | India
Fitness Supervisor
Queens Gym, LLC, Glendale
New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida and Switzerland. We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to Improve Lives Through Fitness. We work with passion and integrity, and we always treat others with appreciation and respect. ROLES AND RESPONSIBILITIES The Fitness Supervisor is responsible for leading and maintaining the fitness sales and revenue growth of the program. The Fitness Supervisor will report directly to the General Manager (GM) and will have a dotted line responsibility to the District Fitness Manager (DFM). The GM will be responsible for the performance management of trainers and group exercise instructors. The Fitness Supervisor is the business leader of the Personal Training (PT) department. This individual creates and supports team culture to drive operational excellence and deliver a superior member experience. Fitness Supervisors are goal oriented, results driven, eager to interact with members, and excited to develop and mentor a team of high performing talent. The Fitness Supervisor role is to lead the program by promoting and selling fitness products and services, also to coach, train, and mentor Personal Trainers to meet and exceed department/company objectives. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. BUSINESS LEADER Business management of the trainers including monthly evaluations, monthly projections, PT calendar management, lead and client communication, and oversight of trainers delivering complimentary services. Conduct timely and relevant business management meetings to support trainer development. Accountability of teams business deliverables by setting targets, following up, providing feedback and support for progress. Collaborate with DFM and/or GM and Assistant General Manager (AGM) for PT Sales driving and complementary clinics.Assist with day-to-day operations to help support business objectives and member/guest needs. OPERATIONAL MANAGEMENT Lead the operational and sales components during the new hire process of new trainers in partnership with the GM/AGM. PT business and sales coaching. Partner with GM to capture trainer availability, book sessions, and manage the teams ability to deliver fitness services to meet member needs. Generate PT Sales leads, schedule lead generation activities, and support trainer development to build a successful business. Set goals in support of club special events and execute the proper follow up post event. Produce and host monthly PT department meetings with the GM. Implement and execute all operational SOPs including administrative duties associated with client outreach and staff accountabilities. Support trainers through financial planning as it relates to the compensation plan. KPI MANAGEMENT Achieve monthly and annual department financial goals by strategically planning weekly activities in alignment with department objectives and initiatives including Net Gain Goals, Cancellation Targets, Active Client Penetration, New Sales, and Fitness Orientation appointment booking and conversion. Proactively address business trends in fitness assessment conversions, client attrition and client training frequency. Partner with the GM on any performance management metrics relating to trainers. Consistently audit, analyze, and manage fitness revenue and expenses and proactively modify accordingly to ensure compliance and profitability. CLIENT RELATIONSHIP MANAGEMENT Communication with potential leads and all clients. Client coverage and sharing across all fitness offerings. Management of all client pipelines, inclusive of new members. Clearly outline the pipeline responsibilities in partnership with the GM or AGM (where applicable), and with the oversight of PT senior leadership. Scheduling and execution of new member assessments (My Club Intro MCI), inclusive of In Body Assessments where offered. Responsible for hosting demo clinics during scheduled shifts to promote engagement, build relationships, drive member referrals, and increase SGT/PT/Team Training revenue. LEADER OF TEAM CULTURE Collaborate with all departments of the club to achieve interdepartmental synergy. Manage optimal staffing targets to meet the needs of the business. Mentor trainers to build connections and maintain a high-quality team to uphold the brand standards and expectations of their role. Establish and maintain friendliness and service standards for trainers in their interactions with members and club staff. Identify, collaborate, and align on key talent to advance trainer careers. POSITION REQUIREMENTS & EXPERIENCE 1-2 years prior sales experience; fitness sales preferred. 1-3 years of supervisory experience; 3+ preferred. 2-3 years of personal training experience; corporate gym setting preferred. Demonstrate the ability to drive financial performance. Exhibits sales skills with a specific focus on attracting new clients and retention. Strong business acumen. Ability to create a positive team culture with adherence to brand standards. Possess collaborative social skills and strong desire to interact with members, clients, and staff. Ability to manage high volume of inbound communication and react in a timely manner. Ability to create team accountability through structured timelines, action plans, and required documentation. Strong technical skills. Ability to train and mentor Personal Trainers. Strong active listening skills. Excellent written and oral communication skills. Enthusiastic and passionate about the fitness industry. Child & Adult AED/CPR certified. Certified Personal Trainer certification (CPT). Physical demands include ability to lift up to 45 pounds with or without reasonable accommodations, walk through all areas of clubs, climbing stairs (where applicable), repetitive squatting, bending and lifting, restacking of weights, moving of equipment as necessary, standing for long periods of time, and ability to demonstrate other exercise movements as part of a personal fitness workout. The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employee by the company. SCHEDULING REQUIREMENTS Due to the nature of the business, New York Sports Club has specific scheduling guidelines for this position. Fitness Supervisors are required to work the last day of each month. Vacation time is not authorized in the month of January. Management/Supervisory schedules are based on the needs of the business which may consist of opening, closing, weekday, and weekend shifts to ensure proper management for the club and our members and guests. The Fitness Supervisor can service a maximum of twenty (20) personal training sessions per week outside of their prescribed club schedule. (Additional Compensation) The Fitness Supervisor will work a schedule of 20 hours weekly prescribed by their GM and DFM.