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HR Consultant Salary in Arizona, USA

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Senior Consultant, Pharmacy Benefits Financial Analysis
The Segal Company (Western States), Inc., Glendale
For nearly 80 years, Segal has been providing employee benefits, retirement plan investment advisory and human resources consulting for multiemployer trust funds, corporations and public sector organizations. Segal is an independent, privately and employee-owned firm. Our independence allows us to provide unbiased consulting services for our clients. Headquartered in New York City, Segal has offices throughout the United States and in Canada. We are a smaller organization that provides a more intense and broader exposure for development purposes within a culture that is highly collegial and team-oriented. You will work with colleagues who are smart, professional, talented and...nice people. We offer a competitive pay and benefits package that includes a defined benefit and matching 401(k) retirement plans. Are you passionate about delivering trusted advice that improves lives?   Are you inspired by solving for mysteries in pharmacy benefits data?   This opportunity may be for you! Our Senior Consultant, Pharmacy Benefits Financial Analysis creates and analyzes pharmacy benefits financial data, contributes input and creativity to enhance the quality of work products, and supports the Practice?s revenue generating activities. They provide strategic and innovative advice to clients and CRMs and conduct extensive financial analysis and quality assure work. They contribute to thought leadership, research initiatives, trend analysis and forecasting, intellectual capital development and revenue generating innovation initiatives in the healthcare/pharmacy benefits industry. The Senior Consultant actively contributes to a work culture that is diverse, equitable and inclusive. Development focus of the role is both technical and client relationship oriented and may include managing or peer reviewing the work of others. Key Responsibilities: §  Provide technical review and analysis of PBM data, contracts, RFPs, financial arrangements and PBM program effectiveness. §  Analyze and manage multiple projects simultaneously to develop, enhance and maintain pharmacy benefits-related financial tools. §  Perform as the senior level financial analysis on PBM-related client projects and service delivery initiatives (e.g., proposals, audits, negotiations, contract reviews, etc.) as needed. §  Design and deliver creative pharmacy benefit client solutions and plan designs. §  Create models, tools and approaches to quality assure and measure the effectiveness of PBM and Healthcare company cost and utilization management programs and clinical services. 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Segal?s total rewards are part of what makes Segal a special place to work. The current salary range for this position is $124,500-$165,000 plus opportunity for a discretionary performance bonus based on company profitability and employee performance. In addition, Segal offers a comprehensive suite of benefits to include a non-contributory defined benefit pension plan, matching and discretionary contributions to a 401(k) profit sharing plan, medical and prescription benefits including contributions to a health savings account for eligible employees, dental benefits, life insurance, disability insurance, an Employee Assistance Program, wellness benefit reimbursements and rewards, and professional credential and tuition reimbursement. Segal also provides comprehensive paid time off including holidays, vacation days, sick leave, paid family leave and sabbaticals. Please Apply: Segal is the right size, the right organization and?the right move for you!  Please apply now. #LI-Remote
Business execution consultant
Calculated Hire, Chandler
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Product Analyst
Calculated Hire, Phoenix
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Customer Service Rep / Associate Client Support Consultant
ADP, Tempe
ADP is hiring Associate Client Support Consultants.  Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself.   In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change -- your #1 goal is to help clients who have between 1- 49 employees.  Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!  To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos Ready to #MakeYourMark?  Apply now!  To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos   WHAT YOU'LL DO: Responsibilities What you can expect on a typical day: Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience. Learn. You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients. Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.TO SUCCEED IN THIS ROLE: Required Qualifications  At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.You can work overtime hours during peak seasons. A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: Experience noted above, OR Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success. 
Senior Director of Talent
Cable One Inc., Phoenix
Job Description: At Sparklight / Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. The Director of Talent will be responsible for the strategic direction of finding, attracting, hiring, growing, developing, and retaining top talent to optimize growth and competitiveness. This role will be responsible for:Leading the goal and performance management process for the company at large, so associates can align their personal and team goals to better achieve and exceed company-wide targets.Leading company-wide talent acquisition strategy and program efforts as we identify critical positions in the organization and create a talent pipeline, preparing associates to fill vacancies in the organization enabling career growth.Leading associate engagement efforts (including associate relations and engagement surveys), responsible for strengthening the employer-associate relationship through identifying and resolving workplace issues, measuring employee satisfaction and morale.Leading company-wide M&A activity, including cultural integration of newly acquired team members supporting Cable One inorganic growth.While also partnering with training and development to support the company's strategy for enhanced associate growth.We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT. What you will do to contribute to the company's success Responsible for a Teams of Teams - Managing Managers/or responsible for a highly strategic singular function with high impact/significant cost impact to the business.Clear strategic vision, and plans to execute visionAchieve results through best practices and develops others - impact visible by officers.Proactively focuses on organizational capability and capacity; removes barriers to cross departmental collaboration; prioritizes work for highest impact.Typically consults with executive team on more complex topics.Serves as internal consultant to senior management and internal spokesperson for the department on critical projects or matters of company policy/practices.Acts and operates as strategic consultant to the executive team, seen as an influencer, highly credible.Must have the curiosity to ask questions, and the courage to persist in challenging management on how to find a better way - enables change for improvement.Viewed by leadership, peers, and team as an active contributor.Possess good business instincts and acumen, ability to get to the crux of an issue quickly.Ability to adapt to ever changing business needs.Strategic intent - the ability to use insight and analyze, understand, and develop simple and clear solutions that solve problems.Inter-personal fluency - the ability to use personal depth to engage and bring people on board to your thinking - infectiously inspiring to motivate and fuel change.Serves as member of the strategic HR counsel meeting with SVP and top executive on strategy - reviews HR needs, discussed priorities & key initiatives, ensures support aligned to strategy and discusses human capital data to enable organizational success. Performs other related duties as assigned to ensure the effective operation of the department and the Company. Qualifications Bachelor's Degree or equivalent experienceProven long-standing performance track record in leadership role10 or more years of progressive experience in setting and driving strategy for talent acquisition, onboarding and training, and mergers & acquisitionsSHRM or HRCI Certification a plus Proficiency in creating and implementing recruiting processes, and analyzing data to assess strategiesProficiency in creating and implementing growth, development, assessment, and retention processes, and analyzing data to assess strategiesProficiency in building and implementing a strategic employer-associate program focused on identifying and resolving workplace issues to build strong employer-associate relationshipsMust possess the ability to work independently while exercising proper judgment and sound decision makingMust be disciplined, hardworking, and dependableMust possess the ability to influence and maintain the relationship with othersMust possess excellent oral and written communication skills for the effective working relationshipMust have the ability to set priorities and effectively manage multiple assignments in a flexible environmentMust possess the ability to maintain sensitive data in a confidential mannerProficient with MS office suite and Applicant Tracking Systems (ATS)Must be compassionate and empathetic to portray the "human" in Human Resources Core Competencies Committed: Values each customer, while working hard to keep their business and support our communities. Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise , respect, and empathy. Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding. Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations. Benefits Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: Medical, dental, and vision plans - start when you start!Life insurance (self, spouse, children)Paid time off (vacation, holiday, and personal/sick days)401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)Group Legal plan with Identity Theft Protection Additional Perks Tuition reimbursement (up to $5,250 on 1st year)Annual community support to various organizations across the U.S.Associate recognition & awards programsAdvancement opportunitiesCollaborative work environmentFREE Cable One services for associates who live in a serviceable areaRemote Access to select premium channels (Cable One, Sparklight , Cable America and ValueNet Fiber Only) We're an Award-Winning Organization! Forbes' "America's Best Midsized Employers" 2021-2023 Our Commitment Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day. Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. Pre-hire Processes Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. #LI-XY1
EHR Business Analyst - Remote (Must be a state of WI resident)
Beacon Hill Staffing Group, LLC, Phoenix
As an Electronic Health Records Analyst IV, you will be responsible for implementing, maintaining, and configuring projects related to the support of the client's Health and Behavior Solutions team. This role involves working with a vendor solution from Oracle Cerner and collaborating with various stakeholders to optimize workflows within the EHR platform.Nice to Have Skills:Familiarity with clinical needs in the Corrections environment.Experience with the Cerner Electronic Medical Record.Experience in an Agile environment and System Development Life Cycle.Test script maintenance and Test automation.Experience working in a government or correctional environment.Ability to understand and document Business requirements.Change management systems experience.Knowledge of vendor-based application release cycle and ticket management.Business process mapping and process capture through Visio flow diagrams.Ability to identify integration points.Knowledge of reporting and dashboard maintenance.Experience in process improvements and I.T. systems integration.Ability to work with cross-functional teams.Experience in User Acceptance Testing (UAT), running regression tests on systems, and identifying, designing, and optimizing new and existing test cases.JIRA tool experience (nice to have).Experience with SQL and PL SQL.Familiarity with Good Documentation Practice.Qualifications:Bachelor's degree in Computer Science, Information Technology, or related field.Prior experience as a Business Analyst/Consultant with 5 or more years of experience in the field or related area.Ability to work independently and collaboratively in a team environment.Strong problem-solving skills and ability to prioritize tasks effectively.Legal entitlement to work in the United States.Key Responsibilities:Implement, maintain, and configure projects related to the client's Health and Behavior Solutions team.Work closely with stakeholders to identify areas of optimization and improved business processes for workflows within the EHR platform.Execute build and test activities required for effective EHR optimizations, including upgrades and reporting using Discern analytics and SAP Business Objects.Collaborate with cross-functional teams, including the Bureau of Technology Management, medical staff, and private vendors.Provide support and troubleshooting for application-related issues, engaging with users as needed.Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .We look forward to working with you.Beacon Hill. Employing the Future (TM)
Stats Programming Consultant
Beacon Hill Staffing Group, LLC, Phoenix
ResponsibilitiesReviews and validates CRO deliverablesOversees programming-related activities performed by CROSupports and manages regulatory compliant Clinical Data Repository and biometrics programming environmentWrites or reviews SAS programs to implement statistical analyses (i.e., generating tables, listings, figures, and inferential statistical outputs) supporting regulatory requests, IB/DSUR/PBRER analyses, ISS/ISE analyses, medical affairs requests, ad-hoc analyses and moreSupports or oversees creation of SAS utility macros; writes and implements test plans to support SAS macro development as neededPerforms quality review on SAS programs generated by other statistical programmers and biostatisticiansFollows good programming practices and adequately document programsAttends project team meetings, works with vendors, biostatisticians, data managers, and clinical research managers, as appropriateUnderstands and follows FDA regulations including good clinical practice and guidelines for electronic submissionsLeads the development of data collection, analysis and reporting standards and processesProvides mentorship and support to junior level programmersQualificationsB.A. / B.S. with 7+ years relevant experience or an M.S. with 5+ years' experienceExperience working on NDA/BLA/MAA development and submissionsExcellent knowledge of SAS, including SAS macro language and procedures (e.g., PROC FREQ, PROC REPORT, PROC GLM)Experience managing a CROExcellent knowledge of pharmaceutical standard initiatives such as CDISC, ADAM, SDTM, and CDASHStrong organizational skills, attention to detail and the ability to learn technical and clinical aspects of a clinical trialKnowledge of medical and statistical terminologyBeacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you!Beacon Hill. Employing the Future™
Cloud HCM OTL Consultant
SRI Tech Solutions Inc., Chandler
Cloud HCM OTL ConsultantChandler, ArizonaContract OpportunityOracle HCM Time & Labor FunctionalLeading the design, build and delivery of the Oracle Time and Labor Cloud module.Experience of delivering at least 3+ end to end OTL implementation projects specially US.Work closely with other Cloud modules of HCM track e.g., Core HR, Absence, Payroll and with Finance and Project Costing tracks.Work closely with technical work streams to provide OTL expertise during the design of interfaces, reports etc.Full project life-cycle experience (requirements gathering, fit/gap analysis, functional design, UAT, training, deployment)Be able to demonstrate knowledge of OTL good practice end-to-end processes.Ability to create custom Time Entry, Validation & Processing & Calculation rules.Respond to all functional and configuration related questions pertaining to Oracle Time and Labor.Integrate (functionally) Time and Labor with Clock-in/out devices to bring time entries into Oracle Time and Labor.Experience working in Biometric integrations with standard OTL module.Experience working in PaaS pages for custom integrations with Oracle Fusion (OTL) and third-party biometric integrations.Have a working knowledge with hands-on of Fast FormulasAbility to build custom OTL reports using BIP.Excellent client facing skills and ability to liaise with clients at all levels.
Administrative Assistant / Office Administrator
Dexian, Phoenix
Administrative Assistant / Office AdministratorPhoenix, AZ: 100% Onsite2 - 3 + Months$20-21/HRClient is currently seeking an Office Administrator with top notch customer service skills.The Office Administrator is responsible for general administration of the real estate sales office.In addition to supporting the Branch Manager and assisting the agents, the Office Administrator plays a key role in coordinating all the activities involved in, listing, sales and closings of properties.The Office Administrator is very instrumental in the smooth operation of the office.The majority of the duties of this position must be performed without delay.This is a critical position affecting almost every aspect of the operation of the sales office.Essential Duties and Responsibilities:Manage aspects of transactions including: including data entry, handling earnest money (checks), scanning documents, following up with agents or staff when there are missing items or changes, ordering signs, etc.Support Manager with onboarding of new sales associates, educate sales associates on office equipment, transaction processing and other office systems, provide consistent level of support in the processing of all sell/buy transactions.Complete branch accounts payables and receivables, obtain necessary approvals and submit to accounting department.Complete all office administration tasks, including general office and business supply orders, equipment maintenance, preparation and processing of new affiliation paperwork and licenses, maintain files and oversee general office appearance and repair issues.Ensure all agents have a current real estate license.Notify branch manager if an agent has not renewed their license.Send renewed license to Licensing Department in a timely manner.Job Requirements:High School Diploma or equivalent.Two or more years' experience in a customer centric business environment with administrative responsibility.Proficiency in MS Office Suite and internet-based software.Critical problem-solving skills.Strong communication skills, verbal and written.Ability to interact successfully with both internal and external customers at all levels.Basic math skills which include addition, subtraction, multiplication, division, percentage, fractions and the ability to calculate commissions.Ability to multi task, prioritize and be flexible with changing business needs in a team environment.Desired Skills and ExperiencePhoenix, AZ: 100% Onsite!Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Customer Service and Sales Call Center Representative - Hybrid
AT&T, Mesa
Job Description:Take the lead at the frontline of our company in a hybrid role that works in center and from home. In this multifaceted role, you'll assist with telephone and virtual customer interactions working in center 3-4 days weekly and remotely from home 1-2 days weekly. You'll utilize various tools and systems (telephone, e-email, e-care, correspondence, TTY and online chat) for this WFH Hybrid role. You'll proactively evolve to meet customers' needs and competitive demands. Success will depend upon your in-depth knowledge of AT&T's products and services and your ability to provide effective resolutions.Our call center environment is constantly evolving so we'll look to you to drive tools and technology to enable first call resolution. In the process, you'll develop experience with a broad range of customer service call types like: advanced technical support, collections, retention, sales channel coordination and billing and adjustments. You'll also engage third party vendors and suppliers as needed to address service faults and provide customer resolution. You may be tasked with identifying, tracking and rendering issues to assist in various root cause eliminations.In addition to these duties, you'll be required to:Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.Troubleshoot and resolve customer impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing. (Note: The skill and knowledge required will change with technology and application innovations.)Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications.Proactively engage T3 support (network and IT) to address & resolve issues.Remain proficient in all billing, rate plan and feature matters.WFH Requirements:You will need verified internet service with minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection). AT&T will provide the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you'll participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.We prefer that you have:At least one year customer service experienceCall Center experienceAdvanced typing/keyboarding skillsWhat you can look forward to Paid training you'll complete from in-center and home, and additional resources to support you. Our Premier Service Consultant earn $19.61/hr + up to $2070 in commissions monthly if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.Joining our team comes with amazing perks and benefits:Medical/Dental/Vision coverage401(k) planTuition reimbursement programPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)Paid Parental LeavePaid Caregiver LeaveAdditional sick leave beyond what state and local law require may be available but is unprotectedAdoption ReimbursementDisability Benefits (short term and long term)Life and Accidental Death InsuranceSupplemental benefit programs: critical illness/accident hospital indemnity/group legalEmployee Assistance Programs (EAP)Extensive employee wellness programsEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone What we're looking forCall center or customer service experienceFlexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.Ability to work onsite in one of our call centers.Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you're 18 years or older, let's talk. Watch this video and apply today! #virtualjob #virtualwork. .The Premier Service Consultant (Hybrid) assists customers with questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems. Handles telephone and virtual customer contacts while working in center 3-4 days weekly and remotely from home 1-2 days weekly. Coordinates with all sales channels for retention efforts on existing customer base. May sell products and services offered by the Company. May resolve inquiries received via telephone, e[1] mail, e-care, correspondence, TTY, and on-line chat. Customer interaction may result from a variety of contact methods, including but not limited to direct calls from customers, transferred callers or the resolution of trouble tickets. Responsibilities within the Premier Service Consultant (Hybrid) role may also include those that require additional training in other areas within the broad duties of general customer care once competency has been demonstrated. By way of example, these may include but are not limited to sales, saves, retention, high value customers, billing and adjustment teams, advanced technical support, and/or collections work. Exhibits in-depth knowledge of all products, services, rate plans, feature bundles, and offers to provide best solution options and totally resolve customer issues. Develops a proven track record of resolving issues and retaining customers. Performs other duties as assigned by management.It is critical & significant to recognize & provide for the following:The AT&T environment is constantly evolving to meet customer and competitive demands and will continue to do so; we need the flexibility to evolve with it.Customer interactions that are viewed as requiring "specialized" skills today may be mainstreamed tomorrow as we continue to drive tools and technology to enable first call resolution at the frontline.Training content, call types and responsibilities may change over time at the discretion of the company as the business evolves and our technology & tools advance.Continued investment will be made in the self-service options we provide to our customers, eliminating the need for the customer to call in for service and allowing customers to self-service in additional areas.GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: The essential functions listed below are representative of duties performed by this job title. Duties generally may include but are not limited to the following:Answers customer/client requests or inquiries concerning services and products and reports problem areas.Utilizes various systems and tools to initiate to assist and service customers.Continually maintains working knowledge of all company products, services and promotions.Make recommendations according to customer's needs.Utilizes operational systems to process purchases of all products and services.Handles inquiries from customers related to billing, rate plans, features and services, network, coverage, handsets & devices, accessories, repair & troubleshooting, credits & adjustments, etc.Handles credit checks, service activations and changes, and receivables management/collectionsMay sell all services and products offered by the Company; handles inquiries on data products, services, billing and troubleshooting.May handle WLNP, relocations, combined bill support, after hour inquiries, and pre[1] paid service.Troubleshoots and resolves customer impacting issues such as but not limited to voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing. (Note: The skill and knowledge required will change with technology and application innovations.)Provides support for products and services offered by the Company.Assists customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications.Handles less routine & repetitive matters and more complex troubleshooting scenarios.Identifies, tracks & trends issues to assist in root cause elimination.Proactively engages T3 support (network and IT) to address & resolve issues.Engages third party vendors and suppliers as needed to address service faults & provide customer resolution.Remains proficient in all billing, rate plan and feature matters.Able to communicate effectively, both verbally and in writing.Ability to engage in center or virtually with management as needs of the business require.ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:Administer system functions on all opening, closing, and balancing procedures according to finance guidelines.May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotions display and workstation.Handles executive escalations to the office of the president as well as any other escalation as directed by management.Handles regulatory escalations.Demonstrates proficiency in all billing and technical matters to efficiently assist customers & resolve the escalation.Coordinates effectively with other departments as needed to resolve customer issue.Communicates effectively and timely to regulatory agencies as required per service level agreements.PREFERRED QUALIFICATIONS:At least one-year customer service experience preferred.Call Center experience preferred.Advanced Typing/keyboarding skills preferred.SPECIAL JOB REQUIREMENTS:Specific job assignments may require day, evening, weekend or holiday hours.Be available, accessible, and accountable and technical/roaming support inquiries, and other duties as required.Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotions display and workstation.Handles executive escalations to the office of the president as well as any other escalation as directed by management.Handles regulatory escalations.Demonstrates proficiency in all billing and technical matters to efficiently assist customers & resolve the escalation.Coordinates effectively with other departments as needed to resolve customer issue. -Communicates effectively and timely to regulatory agencies as required per service level agreements.JOB REQUIREMENTS: Specific job assignments may require day, evening, weekend or holiday hours.Be available, accessible, and accountable to receive notifications related to unique scheduling needs (e.g., unexpected volume spikes, disaster recovery, etc.) as determined by the Company.Be available, accessible and ready to work during established work schedules, e.g., on phone/available status in accordance with adherence measures as determined by the Company.Occasional overtime may be required.Ability to complete all required training in center or in a virtual environment inclusive of required knowledge checks as determined by the Company.Be available, accessible, and accountable to participate in required security awareness training and testing (e.g., able to understand and validate knowledge of company requirements, compliance, and policies) as determined by the Company.Be available, accessible, and accountable to comply with organizational security and compliance standards and participate in required security monitoring and audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, home inspection of workspace, etc.) as determined by the Company.Be accountable to protect workstation configuration and prevent configuration changes or personalization while using all technology tools as determined by the Company.Follow WFH logistics guidelines (e.g., equipment receipt, equipment setup, travel considerations, workstation security processes, equipment return policies and processes, etc.) as determined by the Company.Be available, accessible, and accountable to follow technical support processes (e.g., setup, troubleshooting, escalations, communications, etc.) as determined by the Company.Be available, accessible, and accountable to participate in recurring management routines as determined by the Company. These in center or virtual meetings and routines may include, but are not limited to, attendance and participation at all required and ad hoc meetings (e.g., team huddles, coaching, disciplinary actions, training, investigatory meetings, grievances, etc.). These in center or virtual actions will take place via a variety of methods as technology allows and is developed, and may include telephone, teleconference software, video conference, messaging software, etc. as determined by the Company. Maintain a workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., in-center and remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.) as determined by the Company.Be available and accountable to regularly (e.g., daily, weekly, etc.) access performance management tools and review individual performance (e.g., dashboards, reports, etc.) as determined by the Company.Be available, accessible, and accountable to participate in interaction and communication-related policies, processes, and audits inclusive of all work time not just interactions directly with customers. (e.g., remote desktop observation call and screen recordings, live webcam monitoring, in-center side-by-sides, chat audits, etc.) as determined by the Company.Be available, accessible, and accountable to participate in manual and automated remote monitoring policies and practices (e.g., voice and screen recordings, desktop observation without notification, voice and chat analytics, real-time agent feedback inclusive of automated intelligence tools, etc.) to identify and address training, coaching, and quality opportunities as determined by the Company.Be accountable to participate in and follow all organization-wide and WFH-specific published policies (e.g. Code of Conduct, Time Keeping Policy, etc.) as determined by the Company.Must meet Minimum workspace requirements including verified internet service with upload/download ability as determined by the Company and established dedicated work area (desk, chair, electrical outlet, direct LAN connection)PHYSICAL REQUIREMENTS: Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by needs of the business.BASIC QUALIFICATIONS TESTS: Applicants will be expected to pass any assessments or tests associated with the position.TRAINING:Classroom and/or virtual training as dictated by needs of the business (e.g. in other areas within the broad duties of general customer care once competency has been demonstrated).On-the-job trainingWeekly Hours:40Time Type:RegularLocation:Mesa, ArizonaIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.