Customer Service Salary in Wisconsin, USA

A flexo/digital printing company in the Greater Milwaukee area is seeking an experienced Customer Service/Account Manager to join their team.EDUCATION / EXPERIENCEAssociate degree or equivalent preferredPrint or packaging experience is a plus.At least two years related experience required; 5 years preferred.BENEFITSMedical, Dental, and Vision InsuranceShort-Term and Long-Term Disability and Life Insurance401(K) with immediate match and Profit SharingPaid Time OffWHAT YOU WILL DOMeticulously maintain and communicate project details and changes.Communicate with customers through telephone, email, teleconferencing, and occasionally in-person.Field customer questions and concerns and utilize problem-solving and collaboration skills to resolve.Manage multiple projects simultaneously from start to finish.Maintain accurate and up-to-date customer records.Seek out new opportunities to serve current customers.Engage with prospective customers to gather information for accurate quotes.Discuss quote requests and specifications professionally and knowledgeably; then generate accurate, timely quotes.Compare customer-supplied requirements, components, and artwork to our specifications; then work with the customer to resolve discrepancies, refine specifications, and gather missing information.Follow procedures to relay accurate, detailed project requirements to production team.Proofread and review customer documentation, quotes, and proofs.Coordinate shipping details and dates with customer and the scheduling department.Learn about new customers, materials, capabilities, etc.

County Materials Corporationis a leading manufacturer and trusted industry resource for concrete construction and landscape products. For more than 75 years, their products have been used to build the communities where Americans live, workand play. County Materials Landscape and Masonry Team Members are committed to results and customer satisfaction. They keep pace with industry trends, are creative, and have fun connecting with people on the job. If youre looking to build a rewarding career with a growing company, County Materials may be the right fit for you. We seek a Customer Service Representative for the Landscape and Masonry Team for our customer, County Materials. Monday- Friday 7:00 am- 4:30 pm Military service members and veterans are encouraged to apply. Job Duties: Deliver a high-level customer service experience. Maintain effective relationships with current customers that lead to increased sales and revenue. Provide support to all sales team members' activities and clients as required. Work closely with customers and contractors to select landscape and masonry products that best fit their needs. Responsible for assisting customers with loading purchased materials, including operating yard equipment. Training operating equipment provided. Develop and update location product displays and maintain showroom appearance. Demonstrate excellent attention to detail with sales transactions and reconciliation. Prepare inventory, shipping and receiving, and cash reconciliation reports. Operate forklift/skid steer in the yard Work Environment: Work in an office/Retail environment as well as working in the yard in various weather. Physical Requirements: Ability to handle samples and products up to 80 lbs. Standing / Walking / Climbing. Experience & Qualifications: Experience with high-level customer-facing service environment. Experience with Landscape/Masonry product lines is preferred but not required. Experience operating yard equipment such as skid steer, front end loader, and forklift desired but not required. Retail or sales experience is required. Ability to work independently and in a collaborative team environment. Effective time management skills. Working knowledge and computerproficiency. Effective decision-making and problem-solving skills. Excellent communication skills, both verbal and written. Strong mathematical skills. Central Processing Corporation connects candidates with rewarding careers in concrete manufacturing, an industry thats growing faster than most. We work alongside individuals to leverage their skills and align them with diverse career opportunities with our customers who manufacture vital concrete construction products. Our organization provides direct-hire employment services and immediate access to employee benefits.Visit our website atwww.centralprocessingcorp.com Benefits Overview Health, dental, and vision benefits Short term & long-term disability 401k with company match Safety focused training PTO Digital app capabilities for payroll, benefits, and communication Safety shoe and uniform programs Skills training and development with career growth opportunities Wellness programs Team Member appreciation events Employee discounts Leadership Awards Employment services are provided by Central Processing Corporation,A national human resources company and equal employment/affirmative action employer.

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.Job Profile CUSTOMER SERVICE ADMINISTRATIVE ASSISTANT Working location: Neenah, Wisconsin, USA (Appleton Plant) General Description This position will be responsible for providing administrative support to the Customer Service Department. JOB RESPONSIBILITIES AND TASKS Responsible for order entry process. Creating work orders, handling incoming purchase orders, creating/updating required paperwork, and sending acknowledgements. Looking up roll order history. Scanning of filled order folders. Preparation of order files and maintaining correspondence / quotes for the orders. Variety of miscellaneous administrative duties. Perform other duties as assigned by Management. QUALIFICATION REQUIREMENTS Education: Associates Degree beneficial, but not required. Experience: 3 - 5 years' experience. Languages: English Ability to organize and prioritize work Ability to effectively communicate verbally and in writing Knowledge of Microsoft Office software (Outlook, Word, Excel, etc.) Must have strong attention to details Good organizational skills All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.Requisition ID: 12247 Nearest Major Market: Oshkosh Nearest Secondary Market: Appleton

ACS Group is a privately held company that designs and manufactures comprehensive lines of auxiliary products for the plastics processing industry. ACS Group maintains an expansive product line, which includes size reduction equipment (granulators and shredders), material conveying equipment, metering and blending devices, heat exchangers (mold temperature control units and chillers), drying systems, and presses. These products are marketed under such recognizable brand names as AEC, Sterling, Cumberland, Wabash and Carver.   Manufacturing facilities are located in New Berlin, Wisconsin and Wabash, Indiana with a third facility located Suzhou, China to handle the needs of the Asian market. We are currently seeking a Customer Service Representative for our New Berlin, WI facility.  A successful candidate will be responsible for: Fielding incoming phone calls, faxes, and emails from customers and process new parts orders in a highly professional and proficient manner Issuing Returned Material Authorizations and track RMA activity within the ACS facility as necessary Conducting the necessary research of bills of material (BOM) and engineering drawings to identify the correct replacement parts for customers’ specific models Using the company’s Materials Resource Planning (MRP) system to generate quotes for every parts order Following up on all open quotes to pursue potential parts sales, and recording reasons for unconverted quotes Providing answers to simple technical questions from customers regarding ACS’s products & parts Using telemarketing and other marketing techniques to support departmental Parts Marketing Programs in an effort to grow the parts business Providing departmental backup as required and support all department goals Other duties as required Associates Degree or BA (preferably Marketing and/or Communications) or some college or technical schooling preferred 1-3 years of experience in customer support call center environment, preferably with some version of Automated Call Distribution program 1-3 years of experience processing parts orders and RMA’s Experience with reading and analyzing engineering bills of material Experience with computer MRP/ERP programs Experience working directly with customers Experience developing and maintaining positive customer relationships

OverviewENERPAC TOOL GROUP - Who we are?Enerpac Tool Group Corp. is a premier industrial tools, services, technology, and solutions provider serving a broad and diverse set of customers in more than 100 countries. The Company makes complex, often hazardous jobs possible safely and efficiently. Enerpac Tool Group's businesses are global leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world. The Company was founded in 1910 and is headquartered in Menomonee Falls, Wisconsin. Enerpac Tool Group common stock trades on the NYSE under the symbol EPAC.For further information on Enerpac Tool Group and its businesses, visit the Company's website at https://www.enerpactoolgroup.com/.Summary - basic function of the roleAid the customers within our distribution channel through inbound activities, such as telephone, email, and other electronic means. Our Customer Support Specialists are at the center of our customer's daily activities, whether it is taking in-bound calls, trouble-shooting, entering orders, working with our sales teams, or coordinating orders with our internal departments. The Customer Support Specialist role is fast paced, requires collaboration with many stakeholders (customers, shipping, purchasing, manufacturing, sales reps) and requires a holistic understanding of the company's operations. Primary responsibilities include entering customer orders, responding to customer inquiries, and assisting with product related questions.Shift: Monday - Friday, hybrid 3 days in office schedule in Menomonee Falls/Milwaukee, WIJob Duties and Responsibilities Accurately and efficiently enter customer orders into ERP system Effectively manage incoming calls Provide accurate information on products, pricing, and availability Communicate with customers regarding order confirmations and ship dates Ensures internal and external customer satisfaction by effectively managing the order process from initial point of contact to delivery Expedite product shipments with customers, sales representatives, and other functions of the company Ensures that appropriate actions are taken to resolve customers problems and concerns Provide exceptional customer support to internal and external customers through a focus on quality and timeliness of resolution Provide feedback and documentation from intelligence gained through customer interactions Identify and initiate process improvement opportunities to improve the customer experience Build and strengthen relationships with assigned customer accounts to support brand loyalty and a superior customer experience Performs other related duties as assigned Skills and Competencies Must be self-motivated, collaborative, and team-orientated Demonstrated ability to manage multiple competing priorities including 30+ inbound calls per day, while maintaining a positive, courteous, and professional attitude Exudes a sense of urgency; prioritizes and jumps into customer situations in a fast pace, high volume environment Extreme attention to detail Requires a passion for customer service and desire to help others Ability to form and strengthen relationships with assigned customer accounts and outside sales reps Previous experience following standard work procedures Strong oral and written communication skills including active listening Intermediate skills in Microsoft Office applications including Outlook, Teams, and Excel are required Knowledge of Oracle ERP or similar ERP system is preferred Knowledge of, or ability to learn, industrial products is preferred Education and Experience High School Diploma or GED equivalent; higher education preferred Minimum 3 years of customer service or inside sales experience, preferably in manufacturing environment with high exposure to industrial products. Physical DemandsEmployee will have to be able to walk/climb to a variety of primary work locations. Employee will need to listen, understand, and speak with team members in person, telephonically, and electronically at all levels within a diverse workforce and with supported organizations. Employee is able to work in front of a personal computer and telephone for long periods of time.Work EnvironmentPrimary work environment is temperature-controlled office setting, but may also include typical warehouse environment on occasion, where following appropriate safety protocols at the location would be required. Employee will be exposed to low levels of noise in an office.The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.Direct ReportsN/AKey External Contacts/ClientsInside SalesTerritory ManagerCustomer RelationsDiversity StatementWe are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We will ensure your application is fairly considered and if hired, you will have an equitable opportunity to give your best at work, not because we're required to, but because it's the right thing to do. Enerpac Tool Group will provide reasonable accommodations within the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, reach out to our Talent Acquisition Team for additional information.If you're looking for a unique, exciting career with variety and potential for growth, Enerpac Tool Group offers challenges & extraordinary rewards for people on a global scaleThe above statements reflect the general details necessary to describe the principle functions of the job described and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

Leader-Telegram Customer Service Representative, Full TimeAre you someone who believes great customer service is something we should all expect? Do you like to help people? Are you a person of good character, competent, committed and compassionate? Can you demonstrate strong verbal and written communication skills? If you answered yes to the above questions, we may have a position for you.The Eau Claire Regional Customer Service Team assists subscribers over the phone and in the lobby. You will help provide support in subscriber retention and acquisition.This is a fast-paced job and environment that is also fun. We encourage your input and ideas and will work with you on areas we mutually define as development areas. The most important thing is that you believe in the commitment to take care of our subscribers and the teammates who work alongside you.$12.00 per hour starting payMonday thru Friday work schedule37.5 hours work weekMonthly Commission eligibilityFull Benefits package (medical, dental, 401k) after 60 daysNew hire retention bonus of $250.00 for 4, 8, and 12 months (total $750)recblid i9kmy4k9cc42jma37ngvak7e0rqq6c

Leader-Telegram Customer Service Representative, Full TimeAre you someone who believes great customer service is something we should all expect? Do you like to help people? Are you a person of good character, competent, committed and compassionate? Can you demonstrate strong verbal and written communication skills? If you answered yes to the above questions, we may have a position for you.The Eau Claire Regional Customer Service Team assists subscribers over the phone and in the lobby. You will help provide support in subscriber retention and acquisition.This is a fast-paced job and environment that is also fun. We encourage your input and ideas and will work with you on areas we mutually define as development areas. The most important thing is that you believe in the commitment to take care of our subscribers and the teammates who work alongside you.$12.00 per hour starting payMonday thru Friday work schedule37.5 hours work weekMonthly Commission eligibilityFull Benefits package (medical, dental, 401k) after 60 daysNew hire retention bonus of $250.00 for 4, 8, and 12 months (total $750)recblid qxq7lijva3vddy2tyq8uoeposo2bi6

Customer ServiceWe are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.Responsibilities- Manage large amounts of incoming phone calls- Generate sales leads- Identify and assess customers’ needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Meet personal/customer service team sales targets and call handling quotas- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies-Take the extra mile to engage customersQualifications- Proven customer support experience or experience as a Client Service Representative- Track record of over-achieving quota- Strong phone contact handling skills and active listening- Familiarity with CRM systems and practices- Customer orientation and ability to adapt/respond to different types of characters- Excellent communication and presentation skills- Ability to multi-task, prioritize, and manage time effectively

Ultimate Staffing is recruiting for Customer Service Rep's in the Appleton, WI area. This is a temporary, on-site role, Mon-Fri, first shift- looking to pay $18/hr. Apply today! JOB DUTIES SUMMARY:Assist customers or sales representatives with order inquiries as the first line of contact. Communicate via phone and email. Review order status to provide accurate information, as well as assist in problem resolution. Partner with internal departments or Supervisor on issues that need further escalation or troubleshooting. Build positive experiences for the customers and complete work promptly and in a professional manner. Receive and process customer order requests, document notes within the system, and review order statuses. High-volume customer service.MUST HAVES: Prior customer service experience with strong problem resolution abilities. Strong proficiency navigating computers (will work within multiple systems and screens). Ability to communicate professionally via phone and email. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists ResponsibilitiesCommunicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platformsQualificationsAt least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work