Customer Service Salary in Virginia, USA

Position Summary Contributes to the mission of Goodwill by providing the best customer service to our customers. Maximizes the stores appearance by cleaning and straightening, filling in the sales floor, and assisting with visual presentation. Essential Duties (Other duties within the scope of this position may be assigned.) 1. Demonstrates an enthusiastic, positive attitude at all times. Acts courteously and with interest in each customer encounter. 2. Greets every customer swiftly upon entering the building. Makes eye contact and smiles. Thanks each customer at the end of the transaction and when they leave the store. 3. Engages with customers, takes the opportunity to roam the sales floor to engage with customers and provides assistance if needed. 4. Processes customer transactions quickly and accurately within the cash handling guidelines. 5. Participates in putting fresh product out on the sales floor. 6. Participates in rotating stock. 7. Understands the stores Round Up goal and meets the individual goal assigned by the store manager. 8. Maintains the sales floor in a clean, neat and orderly fashion. 9. Maintains wrap desks free of clutter. 10. Responsible for maintaining all floor visual presentations i.e. houseware end caps, visuals on the end of the H-rack, visuals with low stock. 11. If unable to address store cleanliness issues, brings the situation to the attention of management. Supervisory Responsibilities The associate in this position does not have any supervisory responsibilities. Education/Experience/Certificates/Security Clearance High School Diploma or GED preferred. Will consider a combination of education and work experience. No previous experience required. No professional certifications are required for this position. The associate is not required to drive as part of their job duties. The associate in this position will be required to successfully pass a criminal background check. Competencies Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge Safety Statement Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policies. Information Privacy and Security This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI. Physical Demands/Work Environment/Work Conditions The associate is required to lift up to 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds. The associate works in a moderate work environment with occasional exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.). The associate must be available to work evenings and/or weekends as business needs dictate. Goodwill of Central and Coastal Virginia is anEqualOpportunity/AffirmativeAction employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please click on this link to access our EEO / Affirmative Action Program posters and learn about your rights as an applicant. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact the recruiting team at Goodwill of Central and Coastal Virginia at804-745-6300or via email [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Applicants using Assistive Technology are encouraged to use our Indeed job board to submit applications. Click here to go to our Indeed Job board.

Position SummaryContributes to the mission of Goodwill by providing the best customer service to our customers. Maximizes the store's appearance by cleaning and straightening, filling in the sales floor, and assisting with visual presentation.Essential Duties(Other duties within the scope of this position may be assigned.)1. Demonstrates an enthusiastic, positive attitude at all times. Acts courteously and with interest in each customer encounter.2. Greets every customer swiftly upon entering the building. Makes eye contact and smiles. Thanks each customer at the end of the transaction and when they leave the store.3. Engages with customers, takes the opportunity to roam the sales floor to engage with customers and provides assistance if needed.4. Processes customer transactions quickly and accurately within the cash handling guidelines.5. Participates in putting fresh product out on the sales floor.6. Participates in rotating stock.7. Understands the store's Round Up goal and meets the individual goal assigned by the store manager.8. Maintains the sales floor in a clean, neat and orderly fashion.9. Maintains wrap desks free of clutter.10. Responsible for maintaining all floor visual presentations i.e. houseware end caps, visuals on the end of the H-rack, visuals with low stock.11. If unable to address store cleanliness issues, brings the situation to the attention of management.Supervisory ResponsibilitiesThe associate in this position does not have any supervisory responsibilities.Education/Experience/Certificates/Security Clearance• High School Diploma or GED preferred. Will consider a combination of education and work experience.• No previous experience required.• No professional certifications are required for this position.• The associate is not required to drive as part of their job duties.• The associate in this position will be required to successfully pass a criminal background check.CompetenciesLives the Values, Drives for Results, Customer Focus, Communication, Job Skills KnowledgeSafety StatementAssociates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policies.Information Privacy and SecurityThis associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.Physical Demands/Work Environment/Work Conditions• The associate is required to lift up to 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds.• The associate works in a moderate work environment with occasional exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).• The associate must be available to work evenings and/or weekends as business needs dictate.Goodwill of Central and Coastal Virginia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.Please click on this link to access our EEO / Affirmative Action Program posters and learn about your rights as an applicant.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact the recruiting team at Goodwill of Central and Coastal Virginia at 804-745-6300 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.Applicants using Assistive Technology are encouraged to use our Indeed job board to submit applications. Click here to go to our Indeed Job board.

Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future. Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what's special about each local marketplace. Moore Supply Company is one of those trade names and is looking for a Customer Service Specialist at their Fredericksburg location . Pay for this position is negotiable based on experience at this location. Are you friendly and do you thrive on providing great customer service? Are you knowledgeable and detail-oriented? If so, we'd like you to join our team as a Customer Service Specialist. About the Role: You will: Provide total care for our customers to ensure that we meet their expectations every time they interact with us. Provide sales and support to walk-in customers at our will-call sales counters and to field customers at off-site delivery locations. Be responsible for receiving incoming vendor shipments and customer return material; for stocking and maintaining the warehouse and counter sales areas; and for picking, documenting, and packing customer orders. Load and unload trucks and perform merchandise deliveries and pickups. Confidently assist customers who purchase and/or pick up merchandise at the Profit Center. Accurately process and fill Sales Orders generated at the sales counter. Provide customers with reliable information regarding product specifications, pricing, and availability. Keep counter area and merchandise displays clean, neat, current, stocked and safely displayed. Process cash sale returns and refund paperwork in accordance with Company policy and procedure. Inform supervisor of inventory levels or stock depletions that could impact customer service levels Process vendor shipments or customer returns Operate trucks safely and in compliance with Company rules, applicable laws and regulations. Destinations include job sites, customer facilities, vendor facilities, other Hajoca locations, facilities of other wholesalers, or other locations as directed by management. About You: At least 21 years old and have experience operating a commercial motor vehicle GVWR of 10,001 pounds or more High school diploma or equivalent A proper and valid driver's license for the vehicle(s) being driven A driving record that meets the criteria for being an Authorized Driver in accordance with Company policy Must pass a Department of Transportation physical examination before beginning work; to be updated at least every two years while employed and performing this job function Experience in customer service, counter sales, or contractor sales preferred Experience in warehouse receiving, material handling, and truck driving preferred Our ideal candidate will also: Possess outstanding customer service, verbal communication, and generous listening skills. Be able to build and maintain a positive working relationship with customers, vendors, and co-workers. Be able to quickly develop comprehensive knowledge of products sold at the Profit Center. Be able to learn and operate the computer related systems used in warehouse operations, the delivery process, and to process orders. Know of, be able to apply and practice safety precautions in a warehouse and material handling environment. Know laws, rules and regulations governing driving motor vehicles in general, and commercial motor vehicles subject to the Department of Transportation regulations in particular. Be able to safely operate any commercial motor vehicle that has a gross vehicle weight rating (GVWR) of up to 26,000 pounds. Be able to learn to safely operate a forklift and other material handling equipment in use at the Profit Center. Be able to remain calm and function effectively in stressful, unexpected, and/or emergency situations. Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals. The benefits of working with us: Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:Full-time benefits (for team members working 30 or more hours per week): Medical, dental, vision, and prescription coverage Accident and Hospital Indemnity coverage Life insurance and Long Term Disability Pre-tax accounts for healthcare and dependent care Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law) Full-time and part-time benefits: 401(k) Retirement cash account with company contributions Targeted training programs focused on your personal and professional growth *Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement. EEOC Statement Hajoca Corporation is an Equal Opportunity/Affirmative Action Employer (Equal Opportunity Employer/Veterans/Disabled). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca values diversity, equity and inclusion and this policy applies to all employment practices at Hajoca. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability. Background Screening Statement We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws. Other details Pay Type Hourly Apply Now Fredericksburg, TX 78624, USA

General informationJob TitleAirport Customer Service/Ramp Supervisor ROA FTDateTuesday, March 26, 2024StateVirginiaCityRoanokeBase Pay Rate:$ 19.00Full/Part TimeFull TimeShiftA.M. shift, P.M. shiftRequirements and DescriptionResponsibilitiesLoads, unloads, services, guides, and directs customer aircraft. Safeguards customers' baggage, air cargo, airmail from weather, loss, theft, damage and/or destruction. Lifts, loads/unloads, sorts and transfers passenger baggage, airmail, freight and company material in and out of aircraft bins, belt loader or baggage carts in a safe manner. Operate pushback equipment and maintains visual contact with Wing Walkers to ensure the pushback equipment is free of any danger. Receives and records Customer baggage, airfreight, mail and company materials as required. Picks up, delivers, and transports cargo and baggage to and from aircraft and prepares records in connection with these responsibilities. Operates and/or drives motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart, and deicers; or manually push and pull push carts and containers.Completes paperwork and forms connected with work assignments pertaining to procedures and enter into Company's information system as required. Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. Qualifications ****STRONG LEADERSHIP SKILLS*******Must be a local (in-state) resident. Valid In-State Driver's License. Ability to pass a pre-employment drug screen.Ability to pass up to a 10-year background check.Must be at least 18 years of age. Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. Must complete ramp and SIDA training to obtain airport authority identification security. Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods. Must be able to work in cramped or high places.Must be able to carry heavy items up and down jet way stairs.High School diploma or GED. Preferred Qualifications Experience: One+ year of relevant experience. Knowledge, Skills & AbilitiesAble to communicate information and instructions verbally and/or via radio equipment. Able to communicate effectively in a professional manner.BenefitsFlight Benefits - exclusive travel privileges for yourself and your familyCompetitive pay with daily access to earned wagesPaid holidays and Paid time offComprehensive Medical, Dental, and Vision Insurance401k with 3% company match contribution when you contribute 9% to your retirement plan after 30 days for full-time employeesExclusive Discounts and Additional Wellness programs"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

Job Duties Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Performs administrative support functions necessary for efficient station operations. This is a non-driving position. Performs other duties as assigned.Minimum EducationHigh School Diploma/GEDMinimum ExperienceNoneKnowledge, Skills and AbilitiesAbility to operate computer terminal. Ability to lift 50 lbs. Ability to maneuverpackages of any weight above 50 lbs. with appropriate equipment and/or assistance from another person. Good human relations and communications skills.Job ConditionsNon-covered safety sensitive position. Ability to work in a constant state of alertness and in a safe manner. Part timeTuesday thru Friday 5:00 PM - 9:00 PM and Saturday 8:30 AM - 12:30 PM18+ years oldAbility to pass a Drug Screen and BackgroundMust pass all required training.Have not worked for FedEx Express in the last 6 months.Must be able to lift 50 lbs.Station Address: 3875 Thirlane Road Roanoke VA 24019FedEx Express is absolutely, positively your best choice for a career.Are you looking for a company that provides a safe, diverse and rewarding environment where employees have opportunities to grow and succeed?Are you looking for a company that provides benefits, competitive pay and opportunities to develop your skills into a rewarding career?This is who we are and what we do. Come join the team that is recognized consistently among best employers and is the world's largest express transportation company, providing services to more than 220 countries and territories. Come help us deliver the FedEx Purple Promise by making every customer experience outstanding.We're excited that your career search has brought you to FedEx. Visit the link below to see more about what it means to join the team at FedEx:https://www.fedex.com/en-us/about/working-at-fedex.htmlFedEx Express is an AA/EEO/Veterans/Disabled EmployerFedEx Express prohibits discrimination and harassment against any applicant or employee on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.LEARN MORE

SERVICES. Supplier shall perform the following Services:Field Services and Parts:Technical phone support for field services, parts, and Remote Services (both Industrial and Turbine) requests from Customers; including answering calls, assessing caller needs, and determining corrective action.Response to incoming phone calls, email, and general communication through Company-facilitated collaboration tools.Case creation and management for warranty equipment issues.Field engineering dispatch, parts fulfillment, and quality surveys.Support to "Know Your Customer" and "Customer Master File" processes.Parts sales, including meeting or exceeding yearly volume growth targets.Installed Base entry and management.Obtaining and uploading Field Service Reports Key Responsibilities:Receive internal and external requests for quote. Support part requests for: Switchgear, breakers, transformers, drives and motors.Forward quote to CustomerReceive purchases orders. Book orders in ERPTrack order throughout the process to ensure requested materials/service are delivered to requesting customer within the quoted time frame.The following is a list of activities to be performed. It is understood by both Company and Supplier that this list is illustrative, not exhaustive:Scope Call Center will provide basic L1 support for incoming calls (in English only)will provide Call Center access to the GE applicable business unit instance.Center will not have access to the GE business unit instance of SFDC.Center will be the first point of contact for phone and email support to GE business unit external and internal Customers globally as well as the GE FT Wayne 800 number support, Salem Remote Diagnostic Support and Controls Connect 800 number supportCase creation, case dispatch, and escalation as per SOPs defined by GE business unit and existing Remote Diagnostics Service process.activities on calls, cases and dispatchesof metrics monthly (calls and cases)Center will support all SOPs created by GE business unit for case management and Customer support.Center will train all agents on new SOPs when defined and provided by applicable GE business unit Power Conversion SLA TermsSpeed to Answer (ASA) = less than 30 secondsRate Over 30 Seconds = less than 5% per monthRouting Accuracy = greater than 95%Power Conversion VolumeCases created by the current Call Centre currently range between 800 - 1400 per month.Supplier shall maintain service coverage 24 hours a day, 365 days per year. Supplier shall be responsible to determine the appropriate amount and schedule of resources to support service and meet Company deliverables under this Statement of Work. At the time of this Statement of Work's writing, the call volume is approximately 2000 incoming calls per month, and 2000 outgoing calls per month. DELIVERABLES. Supplier shall deliver the following Deliverables:Customer call abandon rate must be kept below 5%.Method: Review system-generated reports on a monthly basis or as neededCustomer call answer time must be less than 30 seconds.Method: Review system-generated reports on a monthly basis or as neededQuality rating of 90% or betterMethod: Complete bi-monthly audits of case creationRandom call monitoringMethod: Complete weekly unscheduled and random call monitoring for call qualityDrive and implement process improvements as needed.Hire and retain top talent to support deliverables under this Statement of Work Supplier shall work towards a goal of maintaining maximum yearly attrition rate under 12% and replace resources in a timely manner whenever attrition occurs. Voluntary displacement of resources such as team size adjustments due to productivity enhancements, as well as other changes approved or requested by the Company, will not be considered as attrition. Supplier will provide statistical information and progress reports on services provided as requested.Recording 100% incoming and outgoing calls is required. Call Recordings are to be kept for a minimum of 2 weeks.Screenshot capturing is required during calls. Screen recordings are to be kept for a minimum of 2 weeks.Required SkillsetThe following are the minimal skills that shall be noted for determining qualified candidates to perform in this Statement of Work. Supplier shall use this list as part of its selection and recruitment process for this Statement of Work.High school diploma (for US-based resources)College degree (required for non-US resources)Ability to effectively work in a high volume, quick response environment.Excellent oral and written communication skills (English; other languages only as required by Company in writing to support growth outside the United States)Ability to listen, understand, follow up on and resolve customer requirements.Passion for customer service and innovationProficiency in MS Office, MS Outlook, Internet Explorer

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)