Customer Service Salary in Southfield, MI

What you'll do atPosition Summary...Do you have a knack for helping people, following recipes and organization? Our Bakery/Packager associates prepare fresh baked items daily for our members through follow recipes and wrapping, labeling, and storing merchandise to ensure our members have the freshest items available to take home to their families. There are times when you will juggle several tasks in a short amount of time while helping members with their bakery orders. It's hard work, but our bakery team finds it rewarding, especially since they're a part of a large team with a common goal: happy, satisfied members. You will sweep us off our feet if:• You thrive in fast-paced environments• You're a multi-tasker at heart• You keep member satisfaction as your top priority• You can stand for long periods of time while assisting members quickly and accurately• You're a problem solver who tackles obstacles head-on to ensure each task is completed with excellenceYou will make an impact by:• Maintaining a positive attitude by smiling, greeting and thanking members • Providing exceptional customer service to members across the club as needed, answering any questions they may have• Maintaining a clean, neat, and member-ready areaThe above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full job description can be made available as part of the hiring process.What you'll do...Be a Team Member: Collaborates with other associates to build a strong bakery team; communicating with the members of the team; and being flexible to the needs of the business to work in other areas..Be an Expert: Prepares bakery department merchandise based on daily production needs by operating baking equipment; following recipes/make-up instructions; wrapping, labeling, and storing merchandise according to company policies and procedures; ensuring compliance with food safety standards, sanitation guidelines, cold chain compliance, and inventory management; operating, maintaining, and sanitizing equipment; and demonstrating understanding of product and layout execution..Be a Techie: Leverages digital tools to drive sales, improve the shopping experience, and elevate associate engagement; utilizing hand held technology to make immediate business decisions related to production, merchandise ordering, training, and product quality with the member in mind; adapting to new tools and encouraging others to use them.Be an Owner: Ensures commitment to operational excellence, maintaining work area according to company policies and procedures; ensuring quality and date control standards for bakery items; securing fragile and high-shrink merchandise; eliminating waste; assisting members with purchasing decisions; and ensuring merchandise is properly packaged, labeled, and stored in accordance with company policies and procedures.Be a Talent Ambassador: Being an advocate for the department and the club by valuing the member's experience in meat area and modeling high quality service and products; executing the basics at highest possible level of quality; and exhibiting energy, commitment, and passion for the work.Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. I acknowledge that the position for which I am applying requires me to successfully complete all job required trainings and assessments within a prescribed time period if I receive the position.Must be 18 years of age or olderPreferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Primary Location...22500 W 8 MILE RD, SOUTHFIELD, MI 48033-4365, United States of America About Sam's ClubSam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners. Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.All the benefits you need for you and your family Multiple health plan options, including vision & dental plans for you & dependents Free Membership and discounts in fresh produce Financial benefits including 401(k), stock purchase plans, life insurance and more Paid education assistance with college degrees through our Live Better U program Parental Leave Pay during military service Paid time off - to include vacation, sick leave and parental leave Short-term and long-term disability for when you can't work because of injury, illness, or childbirth Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.Frequently asked questions On average, how long does it take to fill out an application?On average, it takes 20-30 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time. Can I change my application after submitting?No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button. How do you protect my personal information?Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart. What are the recommended Internet Browsers for applying for open roles?Internet Explorer 8.0+Firefox 4.0+Safari 4.0+Chrome 12+

OverviewBaker Tilly US, LLP (Baker Tilly) is a leading advisory CPA firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles and Chicago. Baker Tilly is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 145 territories, with 41,000 professionals and a combined worldwide revenue of $4.7 billion. Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Any unsolicited resumes submitted through our website or to Baker Tilly US, LLP, employee e-mail accounts are considered property of Baker Tilly US, LLP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly US, LLP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system. ResponsibilitiesThe Baker Tilly OpportunityBaker Tilly is a dominant player in on-demand accounting and ERP software. The Baker Tilly supports the growth of small to mid-sized businesses in their growth as well as a growing base in specialized micro verticals. Baker Tilly has developed a world-class methodology in supporting our customer base that continues to fuel our growth. To continue this rapid growth, the Senior Customer Success Manager will play a key role in supporting the adoption and maintenance of the Sage Intacct software, produce a healthy pipeline of subscription add-ons, technical service opportunities, and support the efforts in bringing opportunities to a close. In addition, this role will support the evolution of the Customer Success program to provide a model for other Sage Intacct partners to follow. The career path includes room to grow into a supervisory, management or technical account management role.Job Description:The Customer Success Manager will be responsible for aiding adoption of Sage Intacct, processing annual renewals and add-ons, supporting customer requests for customizations and consulting, conducting feedback and project completion calls at the end of projects, consistently communicating with customers, creating pricing quotes and statements of work for products and services, conducting case studies, and otherwise supporting clients and the internal Baker Tilly team. Job Responsibilities:Initiate and support of the renewal process, including providing pricing and answering questions about potential changes to current customer packages.Provide information and support for customers requesting additional services or products, in addition to managed accounting services available through Baker Tilly.Regular customer outreach and wellness checks including ongoing follow up, feedback requests, meetings, go-live celebrations, and additional duties as assigned.Schedule consulting calls and meetings for follow up after services are performed, including project completion reviews.Support sales and marketing in occasional outbound sales campaigns or requests for reviews/references.Build quotes, statements of work, and mange pricing for existing customers.Identify customers to engage in and conduct case-studies and reviews and facilitate the process in conjunction with management.Support third party relationships with external software manufacturers in conjunction with client and internal customer relations.Establish processes to support facilitation of the operations of the Customer Success team including optimizing Salesforce fields for information capture and developing reports in Salesforce.Support process development and improvement for implementing and developing customer questionnaires and establishing criteria for tiering customers into weekly, monthly, quarterly, semi-annual and annual touchpoint schedules.Deliver NPS survey samples to Marketing and leading the analysis of NPS scores while developing action plans to support score improvement.Support management in mentoring coworkers on effective preparation and recap of customer calls and in-person meetings as well as on building and executing customer action plans.Support management in ensuring joint efforts with the marketing department on support and coordination of joint webinars for Sage Intacct's Marketplace partners, quarterly release notes, lunch and learns, specialized demos of Sage Intacct and specialized demos of Baker Tilly products and Technical Services.Work directly with Marketing to promote registration in Sage Intacct's Advantage conference and recap highlights, promote registration to Sage Intacct's customer networking events, promote Baker Tilly-hosted networking events for clients sharing micro verticals supporting both in-person and web-based attendance.Support the marketing department in development and promotion of monthly newsletters, blog posts and managing the customer portal and landing page.QualificationsBachelor's degree in accounting, business, or equivalent years' experience in Customer Success within a similar organization.3-5 years' experience in Customer Success or Sales in the SaaS industry or similar experience.Knowledge of SaaS business model and metrics.Knowledge of CRM system, especially Salesforce.Outstanding time management skills.Track record of proactively building and leading client relationships.Candidates with experience working in Sage Intacct highly preferred as are candidates with experience in [MICROVERTICAL].

SummaryThe Field Application Engineer provides technical expertise to help customers find the best after sales solutions for their needs, covering all the Comau businesses (Body and general assembly, Powertrain assembly, Powertrain machining, Electrification). This position combines engineering knowledge and sales and aftersales techniques to boost revenue for the company. The Field Application Engineer maintains relationships with the clients to ensure the smooth installation of equipment and after sales services for the customer, to audit internal processes and to make recommendations for promoting new after sales services.Duties and ResponsibilitiesMain areas of responsibilities are:Ensure the operational after sales business in the North America region. React promptly and effectively to customer needs.With a proactive approach, assess customers to understand their specific Customer Care needs, maintaining and improving the current relationships and building new ones.Act as a liaison between the customer and the Customer Care teams (Warranty, Spare Parts, Service, Training).Organize onsite interventions across North America and support the Customer Care team for on-site after sales contracts and repairs.Coordinate the health assessment of the equipment at the customer site to generate new spare parts orders, and training or production support needs.Coordinate between the customer and the Warranty team regarding warranty claims.Support with the identification of customer training needs.Manage and update the customer database.

Overview Overview: We are proud to be America's Largest Independent Self-Performing HVAC/R Service Provider. Over the past 30 years, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with thousands of long-term customer partners. As we continue to expand, our focus remains on providing a top-notch work experience for our employees. If you are a quality-oriented individual who values integrity and hard work, then we want to talk to you! With our excellent review ratings on both Indeed and Glassdoor, Nextech has become the place to be for those in the HVAC Industry. Come join our team and start moving your career forward!Role: Our HVAC/R Technicians continue to drive our profession, image, and reputation. We are dedicated to providing the highest level of value-added customer service. Our HVAC/R Technicians are committed to performing service repairs, equipment maintenance, and replacements for our customers as needed, 24/7. Hardworking and integrity driven, our technicians make quality repairs in a timely manner, maintain their equipment to the highest standards, and build trusting relationships with our clients.Benefits: Company Vehicle Dispatched from home daily Paid Port to Port Tool Allowance Paid Training Paid Ongoing Training Excellent Health Insurance options including a FREE employee only option Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options FREE life insurance equal to your annualized pay rate 401k with a 50% match up to the first 6% of your contributions 7 paid Holidays 2 paid Personal days 10 paid Vacation days Responsibilities Provide the highest level of technical ability, quality, value, and integrity to our customers Install, maintain, and repair heating, ventilation, cooling, and refrigeration units for commercial customers. Diagnose and repair electronic, mechanical, and electrical components of these systems Travel to job sites in service area and work with dispatcher to ensure schedule is maintained and delays are properly communicated to customer Be available to work nights or weekends, on a rotating basis, to service emergency needs of our customers Maintain good working order of company vehicle, equipment, and electronics Maintain stock, parts, tools, and safety equipment in the vehicle Document details of services and parts provided to customers electronically through iPad applications Diagnose diverse service issues, obtain any replacement parts, calibrate system to manufacturer's recommendations, and be able to explain need for and value of recommended solutions Participate in company-provided training opportunities Identify and report potential opportunities for additional business (new unit/ system, PM contracts, and additional services) Qualifications High school diploma, GED or suitable equivalent 2+ years of recent HVAC/R Technician field experience Must live within 30 miles of location of position listed Valid driver's license EPA Certificate Proficient in reading schematics and work plans Knowledge with advance principles of air conditioning, refrigeration, and heating Excellent written, verbal, and interpersonal skills Basic computer skills for iPad and cell phone communication and documentation Ability to work overtime, weekends, or holidays - if needed

Customer Service Rep IFull-timeShift: 8:00 am to 5:30 pm(Shift bidding process based on seniority)Southfield, MIAssessment required - Customer Service RepAnalyzes, evaluates, resolves and primarily responds to low complexity level membership issues under various product lines. Primarily conducts low complexity internal and external research to determine and request the data needed to handle inquiries regarding membership. Analyze and service various product lines in the area (i.e. Commercial, Medicare, Provider, etc.). Provide responses by telephone, email, chat, check-off letters, and/or automated letters. Follow department/corporate reporting requirements Organize work to meet National/Corporate/Department Production and Quality Standards. Reroute misdirected inquiries. Primarily evaluates membership issues/inquiries and price/adjudicates low complexity claims/inquiries. Interact with others inside and outside the organization to resolve the inquiry/claim related problems. Influence customers to accept the reasonableness of decisions and actions. "Qualifications" High school graduate or GED equivalent. One (1) year of related work experience in areas such as public/customer service, sales representative, claims processing, membership enrollment. In the absence of BCBSM experience, (1) year of public contact in positions such as teaching, social service work, bank teller, medical or office assistant. Demonstrated knowledge of policies, practices and procedures related to membership. Demonstrated ability to analyze data and resolve problems related to membership. Demonstrated command of all skills necessary for oral and written communications in a clear, concise and tactful manner. All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.

Overview Overview: We are proud to be America's Largest Independent Self-Performing HVAC/R Service Provider. Over the past 30 years, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with thousands of long-term customer partners. As we continue to expand, our focus remains on providing a top-notch work experience for our employees. If you are a quality-oriented individual who values integrity and hard work, then we want to talk to you! With our excellent review ratings on both Indeed and Glassdoor, Brines powered by Nextech has become the place to be for those in the HVAC Industry. Come join our team and start moving your career forward!Role: Reports to the Operations Manager. The Area Service Manager (ASM) will be responsible for managing the Technicians. In this position, the ideal candidate will be a technical leader in the industry, proven high quality of craftsmanship, an effective communicator, dedicated to self-improvement and education and have experience successfully managing commercial Service Technicians.Benefits: Company Vehicle Dispatched from home daily Gas Card Excellent Health Insurance options Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options 7 paid Holidays 10 paid Vacation days Responsibilities Active participation in recruiting and hiring of Technicians. Responsible for supervision and development of technician workforce. Assist the Operating Manager with forecasting the company's needs of Technicians and hire appropriately to the needs Ensure Technician productivity meets or exceeds goals set at their review or during the hiring process Ensure the market maintains a work level to support the Technicians (quality site surveys, sales, etc.) Handle escalated service issues that are field/technician related Develop training plan for all assigned Technicians using Company training materials Responsible for technical support and quality of work for the area Perform ride along with Technicians Evaluate and perform annual Technician reviews with VPs approval Be a positive image and role model to Technician group Protect the company's image, appearance and reputation Always be the example of safety Enforce company policies Maintain local customer relationships for assigned area with RSM and Account Managers Service Meetings: Conduct weekly service meeting Communicate the goals and objectives for assigned area, give the technicians their performance scorecard on how they are doing Provide recognition to top performers Perform inspections of all vans at all service meetings (clean, oil life, fluids full, etc.) Inspect equipment, make sure all technicians have the proper PPE Discuss safety topics weekly Review new customer requirements Go over callbacks and results/additional repairs needed Receive feedback from Technicians on office scheduling/issues Qualifications Minimum of 10 years as an HVAC Service Technician, Management experience is a plus Technical knowledge necessary to provide value to our technicians and customers Maintain continuous education in the technical field Must be able to conduct professional conversation with customers and resolve concerns locally before they escalate Strong attention to detail and quality Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines Ability to focus on desired results Ability to adapt to very fast-paced environment and deadlines Maintain a clean and professional appearance Must be able to travel as needed Experience in recruiting and hiring Technicians Physical requirements: Must be able to lift 100 pounds. Must be able to pick up and maneuver a 32-foot ladder, which weighs approximately 96 pounds. Must not exceed ladder ratings Extensive kneeling and squatting Must be able to climb ladders multiple times Must be able to haul equipment and tools to roof via ladders Must be able to drive extended hours for calls. This could require up to 8-10 hours of driving time per day.

Overview Overview: We are proud to be America's Largest Independent Self-Performing HVAC/R Service Provider. Over the past 30 years, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with thousands of long-term customer partners. As we continue to expand, our focus remains on providing a top-notch work experience for our employees. If you are a quality-oriented individual who values integrity and hard work, then we want to talk to you! With our excellent review ratings on both Indeed and Glassdoor, Nextech has become the place to be for those in the HVAC Industry. Come join our team and start moving your career forward!Role: Under the general guidance from the POD Manager and POD Assistant Manager, the POD Service Specialist will be responsible for communicating the customer's needs and service histories to the field employees. They must manage the schedule boards and triage incoming calls while maintaining the database per the company's policies and procedures. The POD Service Specialist must also provide the proper support and communication to both internal and external customers. Benefits: Excellent Health Insurance options Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options 7 paid Holidays 10 paid Vacation days Responsibilities Keep electronic schedule boards current at all times Follow the set process flow for managing all customer requests and open work orders Communicate the required information to the field, management and external customers, per company policy Support field personnel and management on customer and company requirements as well as making sure tasks and calls are completed in an expeditious manner Treat all customers and employees with respect Data entry of service performance and information as well as updates to the customers Verify work order readiness prior to any new calls being scheduled with dispatching team and present to the POD Manager for scheduling approval Coordinate the scheduling of jobs with Dispatch team in an efficient manner, with Assistant POD Managers support Proper purchasing and PO issuing, as needed to support the assigned market Verification on IVR, check-in/out for all customers with technicians Where applicable, verity and validate EMS readings and set points prior to releasing job to dispatch team Submit daily reporting pertaining to execution of account and work order completion Use internal reporting tools to understand customer account and provide tailored reporting based on customer request and need, and as directed by POD Management Other related duties as assigned Qualifications Required Knowledge, Skills, and Abilities: Strong customer service skills (Internal and External Customers) Extremely high level of urgency to resolve problems Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines High level of calendar/scheduling management skills Ability to focus on desired results Ability to adapt to very fast-paced environment and deadlines Strong attention to detail Excellent interpersonal and communication skills, both written and verbally Works well in a team environment as well as independently Must demonstrate organization and prioritization skills to manage time Ability to remain positive, proactive, and flexible Must have the ability to embrace change and adapt to changing circumstances Education and Experience: High school degree or equivalent High level of computer skills, proficient in Excel High level of knowledge of MS Office, including Word, Excel, PowerPoint, and Outlook Experience in HVAC Industry or other service business is preferred Previous experience in administration and data management preferred Physical requirements: Continuously able to work in office environment Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer Continuously able to sit at a computer for up to 8 hours Able to alternate between sitting and standing, as needed throughout the day Occasionally able to lift up to 15 lbs. Continuously requires vision, hearing, twisting, and talking Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching Rarely requires climbing

The Customer Retention Manager is responsible for proactively maintaining business relationships within an assigned book of business for the Commercial and Industrial Lines of Business.Key ResponsibilitiesMaintain and retain existing customers by building long lasting business relationshipsEffectively support the retention process when needed in both a sales and customer service capacityRespond to inbound calls and certified mail cancellations letters; contact appropriate departments if customer cannot be retainedPerform contractual resign of agreements with existing customersMaintain an awareness of market behavior and competitive trends in a designated market to anticipate changing customer needsNegotiate with all customers to retain the relationship and associated revenue during pricing initiativesMaintain thorough knowledge of company's available services per lines of business, pricing structures, and offer additional services specified by customerIncrease company visibility through participation in company sponsored activities, trade shows, Chamber of Commerce events, and similar activitiesPartner with Customer Service and Operations department, as neededPerform site visits as requiredResponsible for an effective and collaborative hand off process from new account attainment to existing account developmentResponsible for creating and managing an account penetration plan that is in line with the company's growth objectivesUtilize Salesforce on a daily basis, scheduling and documenting all activities for new business opportunitiesResponsible for achieving and/or exceeding monthly retention and growth quotaAssist accounts receivable with collection efforts and activitiesPerforms other job-related duties as assignedQualificationsHigh School Diploma or GEDFive (5) or more years' experience of consultative sales or customer retention experienceMicrosoft Office experienceSalesforce or other CRM experienceValid state-issued driver's licenseKnowledge, Skills, & AbilitiesAbility to generate and manage leads, opportunities, and contract negotiations to close businessEffective influential, selling, and closing skillsAbility to read, write, and comprehend reports and associated documentsAbility to understand and follow oral and written instructionsAbility to prioritize workload and meet time sensitive deadlinesStrong work ethic, demonstrating integrity, trust, and maintain confidentialityStrong interpersonal skills, including effective presentation and listening skills.Demonstrate continuous effort to improve operation, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer serviceExcellent analytical, attention to detail, and problem-solving skills#GFLTaleWe thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]

RESPONSIBILITIES:Supervise the Road Ready/Fleetilla Customer Success TeamCoordinate product installations/replacements for both "In-Vehicle" and "Trailer Tracking" solutionsLead efforts to resolve customer concerns in a timely mannerIdentify and implement process and system improvementsSupport training and development activities for both customers and internal resourcesLead employee coaching and developmentLead new customer onboarding and user interface trainingPartner with customers to develop strategies that ensure best use of the product and achievement of maximum value from our servicesSummarize product feedback gathered from customer meetings. Act as an advocate for customers with internal development and product teamsGather customer feedback to contribute to the product road mapLaunch new customer programs. Work directly with fleets on in-vehicle systems and network applications, sales, and solutions engineering to successfully launch new accountsForm relationships with customers to educate them on product value, new product introductions, and features to drive optimal product useManage team's relationships with external customers on the system and network applications and acts as the voice of the customer on assigned projectsIdentify upsell opportunities within existing customer baseEDUCATION REQUIREMENT(S):BS in Engineering or equivalent technical degreeEXPERIENCE REQUIREMENT(S):3-5 years of relevant account management/customer support. Preferred within commercial vehicle, logistics fleet, telematics/connectivity, and/or automotive industriesCandidates must be highly organized and detail-oriented with strong communication, reporting, and presentation skills and proven program management experiencePreferred candidates will have prior experience working with a fast-growth technology company, understanding of IoT products, and have prior established experience working in commercial vehicle, logistics fleet, telematics/connectivity, and/or automotive industriesLead generation experience a plusTravel to customers as neededADDITIONAL INFORMATION:Due to International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR) requirements, all candidates must be presently classified as a "US Person" which includes: a United States citizen; a permanent legal resident (green card holder); or a protected individual (refugee/asylum status).Clarience Technologies is an equal opportunity employer committed to a culturally diverse workforce.

Harvard Resource Solutions is seeking an Customer Service Specialist on a direct hire basis for their automotive supplier client in Southfield, MI.Duties of Customer Service Specialist Provide exceptional customer service to internal and external customers.Process orders in a professional, friendly, consistent and timely fashion. This includes providing prices for customers, salespeople, drivers, and management.Assist with the processing of delivery documents including listing items sold, amounts due, credit terms, and dates of shipment.Process product returns or incorrectly billed merchandise.Analyze purchase orders, purchasing history, special instructions or shipping rules to compile needed data for orders.Process invoices, including checks and cash.Reconcile invoice discrepancies.Respond to requests from customers for information.Engage in technical discussions with customers.Promote solutions and services.Resolve customer complaints in a courteous, professional and timely manner.Remain knowledgeable and up-to-date on product changes and developments.Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.Work with manager to ensure proper customer service is being delivered.Work as an inside liaison to the outside sales team regarding delivery time, status of orders, etc.Requirements Of Customer Service Specialist High school diploma or general education degree (GED)2 to 3 years of direct work experience in a customer service capacity2 to 3 years billing experienceStrong knowledge of retail and/or wholesale sales principles, methods, practices, and techniquesData Entry ExperienceMust be extremely accurate and preciseAbility to learn quicklyExperience in MS Office, specifically Excel, Word and OutlookExcellent written and oral communication skillsExcellent customer relationship skillsAbility to multi-taskExcellent follow-up skillsExtremely organized and detail orientedStrong problem identification and resolution skillsAble to build and maintain lasting relationships with customersExcellent listening skillsSelf-motivated, with high energy and an engaging level of enthusiasmAble to perform mathematical calculationsHigh level of integrity and work ethicExcellent AttendanceIf you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply for this job and email your resume to [email protected] treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.At Harvard Resource Solutions, our talent acquisition team is proud to provide our clients with the most qualified Administrative & Clerical talent in the industry today.