Customer Service Salary in San Jose, CA

 Job Title      Customer Service Representative TEMP               |              Requisition ID       req642 Type of Employment        Temporary Employee               |              Job Openings     4Compensation Range        0.00 - 0.00              |              Compensation Type     Hourly Wage Founded in 1866, San Jose Water Company is an investor owned water company headquartered in Silicon Valley. With a service area of 140 square miles, it is one of the largest and most technically sophisticated urban water system in the United States. We serve over 1 million people with high quality, life sustaining water, with an emphasis on exceptional customer service.We are actively seeking talented, driven and highly-productive applicants for the position of Customer Service Representative TEMP to join our dynamic team. We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package.  Under the general supervision of department management, performs duties relative to customer inquiries, requests, and complaints received in person, by telephone or mail. The duties and responsibilities listed for the Customer Service class are intended to provide a representative list of various types of work that may be performed. Typical duties are not intended to reflect all duties performed within the job class, and employees may expect to perform other related similar duties within the job class. CSRs at all levels can be located at any CS building location depending on business needs.CSR annual salary range ($34.145/hr to $42.084/hr) Specific Responsibilities:Review and handle customer accounts, inquiries for starting and stopping service, and investigate billing concerns as requested and/or requiredSchedule appointments regarding high usage, leak issues, conservation and meter inquiries.Access customer account data and resolve issues and/or concerns utilizing information stored in the Customer Information System or company source documentsFurnish information relative to company rates, rules, regulations, programs, water conservation and general overview of departmental responsibilities.Handle a high volume of customer interactions by telephone and in person.Accept, apply and process customer payments by cash, check or credit cards in person using online cash.  Customer Service Representative C routinely performs extensive data entry and dispatch functions.Ability to deal effectively and courteously with customers and the public using tact, discretion, patience and understanding; particularly when relations may be strained.Communicate and express self clearly and concisely in conversations over the telephone, in person and in writing.Ability to use listening and judgment to interpret and handle customer inquiries; follow and carry out oral and written instructions; maintain attention to detail in a work environment with frequent interruptions.Ability to operate standard office equipment, personal computers and telephone as well as software platforms such as Microsoft Office.Ability to operate, with training, the automated Customer Information System with speed and accuracy.Performance of clerical work, all phases of data entry and mathematical computations in an accurate manner.General knowledge of customer service practices, office policies and procedures relating to customer service.Experience handling incoming customer calls to include answering questions, providing information and problem solving.Required Knowledge Skills & Abilities:Ability to use listening and judgment to interpret and handle customer inquiries; follow and carry out oral and written instructions; maintain attention to detail in a work environment with frequent interruptions.Ability to operate standard office equipment, personal computers and telephone as well as software platforms such as Microsoft Office.Ability to operate, with training, the automated Customer Information System with speed and accuracy.Performance of clerical work, all phases of data entry and mathematical computations in an accurate manner.General knowledge of customer service practices, office policies and procedures relating to customer service.Experience handling incoming customer calls to include answering questions, providing information and problem solving.Required Education and Experience:Ability to type at the rate of 35 w.p.m.Ability to speak and write using proper English spelling, grammar and punctuationEEO StatementOur company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Overview:One of our Global Clients have an exciting opportunity in San Jose, California to support our photolithography equipment customers and enable them to utilize cutting edge technology in their semiconductor manufacturing process. This is an entry level position where you will be trained to support Canon’s lithography equipment (steppers and scanners).This position requires full-time presence at your assigned office(s)/worksite(s)/territory.Responsibilities:Install, repair, calibrate and maintain semiconductor process equipment while minimizing equipment down time. Escalate advanced repairs as needed, to senior level technicians.Monitor, inspect and maintain semiconductor equipment in order to prevent and minimize malfunctions.Maintain accurate documentation of maintenance activity and provide periodic reportsMonitor stock level of service parts and equipment to ensure adequate inventory is available for repair workProvide training and assistance to technicians and may provide basic instruction to customers.Participate in ongoing technical training to expand technical expertise.Qualifications:Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19Associates degree or equivalent experience required, Bachelor’s degree preferredMinimum 0 - 2 years of related (electromechanical) work experience (i.e. field service engineer or technician position in a semiconductor equipment company or a technical position in the engineering field). Litho experience preferred, experience on high precision equipment helpful.May require up to 30% travel (valid driver’s license and acceptable driving record necessary).Requires MS Word, Excel, and Powerpoint.Position may require travel to other offices/customer sites within the US. Some overseas travel as needed.Requires ability to work flexible shiftsThis position requires driving for company business as an essential function of the job and must remain in compliance with company safety guidelines and policies.Requires ability to lift up to 30 pounds individually and for lifting over 30 pounds assistance may be available.Substantial amount of standing, walking, typing, grasping, talking and hearing.Substantial amount of driving required, sometime for multiple hours at a time.Occasionally kneeling, crouching, stooping, reaching, pushing, pulling and climbing stairs or ladder.The worker is required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.Working primarily in a cleanroom environment (wearing full clean room suit, facemask, gloves, safety glasses)The work environment may include a variety of physical conditions such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to chemicals, ultraviolet light and lasers, working in enclosed spaces, close quarters, narrow aisles or passageways.The work environment may include working in highly time sensitive situations requiring quick resolution including equipment problems.

Job Req ID: 24039About Supermicro:Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.Job Summary:Supermicro was built to help the technology define what's possible, and every day millions of people use our products to achieve high performance and efficiency in our server technology. Our key for Supermicro Computer, Inc. to success in technology is designing a company around people committed to work with passion and being a part of our "Super Story".The Customer Service Coordinator that can work closely with all related departments to meet priority on customer'srequests on a daily basis is who we are looking for. This position needs to follow work instructions in order to carry out the assignments correctly to meet tight schedules. If you have a passion for customer service and are looking for a great opportunity, Supermicro wants you to join our team!Essential Duties and Responsibilities:• Process product returns and conduct product failure analysis • Ensure a high level of customer service is delivered to all customers • Handle the day-to-day RMA Receiving activities • Answers telephone calls promptly and responds to customer's requests, inquiries and complaints in a respectful caring manner • Warranty verification for customers to meet RMA service requirements • Verifies and investigates into customer's complaints and drive for resolution in a timely manner for improvement • Manages customer escalations on the highest priority and work with internal teams for solutions • Responsible for setting realistic customer expectations, and meeting or exceeding these expectations • Follow up on RMA backlogs and outstanding to meet schedule commitment to customers • Parts fulfillment and support, repair charges processing and order confirmation • Work closely with internal departments as requiredQualifications:• Associate's degre e preferred b ut not required • Minimum of 1 year of experience in Customer Service or related fields preferred • Excellent in written, interpersonal communications and organization skills • Strong customer service, ethics and ability to be empathetic and accept ownership • Detail oriented with excellent time management • Ability to Multi-task with minimum supervision and meet established deadlines • Independent person who also is a strong team player • Experience in a fast-paced environment • Proficient with MS Office applications with a strong emphasis on Excel and Outlook • Prior experiences handling small parts component is a plusSalary Range$21.01 - $28.00The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.EEO StatementSupermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

**onsite position**Position Summary: This position is part of the Inside Sales and Customer Service team covering PSG Biotech Products and provides cross-functional support to other departments.Essential Duties and Responsibilities:Execution of order management from inbound inquiry through shipment. Includes but is not limited to inbound Sales call conversion to leads and orders through effective communications, costing requests, order processing, order tracking, expediting, and providing shipment information all utilizing CRM, ERP, customer portals, and other standard business systems. Field customer inquiries, determine if inquiries are qualified for direct sales, and manage referrals to distribution if necessary. Understand and communicate to customers PSG terms & conditions and other sales policies. Provide support to Outside Sales Leaders and Management. Provide timely order status communications to customers and internally on expedited requests. Act as point person for issue management by coordinating and consulting with internal resources ensuring timely and effective issue resolution. Escalate issues as required to ensure commitments are met. Monitor and communicate assigned account ER status for critical projects elevating as appropriate if issues arise. Effectively communicate technical product specifications to customers/distributor partners as well as communicate customer expectations to internal and external stakeholders. Cross-departmental collaboration to ensure exceptional customer experience throughout the entire quote-to-cash process. Ensures all pre and post-export documentation is completed and properly filed per PSG's export policies. Performs customer audits and other Dover/PSG compliance-related tasks as required. Follow all PSG policies, including safety policies.All other duties assigned.Qualifications / Requirements:A bachelor's degree in science, or a related technical field is preferred. Equivalent industry experience will also be considered.Proficient computer skills and working knowledge of MS Office.Working knowledge of CRMsStrong written and oral communication skills.Ability to work independently as well as within a cross-functional team.Strong organizational skills, with the ability to handle numerous projects simultaneously, while maintaining high attention to detail.Must be able to treat highly confidential information with the utmost integrity.Ability to build and manage collaborative relationships.Desired Characteristics:Well-organized and efficient in approaching tasks.Ability to perform in a dynamic environment.

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future. Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what's special about each local marketplace. WHCI Plumbing Supply is one of those trade names and is looking for a Customer Service Representative at their San Jose, CA location. Pay for Customer Service Representative is between $29.00 and $35.00 per hour at this location. THE OPPORTUNITY Our Customer Service Representatives must love the customer and must truly enjoy the challenge of balancing the customer's interests with the company's best interest. This role is the face of the company to most customers and, thus, plays a significant role in business development. You are on the front lines, so each day you set the tone of the relationship we have with our customers. Because we are building this team from scratch and expect rapid growth, your abilities and interests will dictate how your role will evolve. Great opportunity exists to take on more responsibilities, whether that entails taking on more operational tasks or leading a customer service team. We expect our Customer Service Representatives to be: Professional and friendly , including with challenging customers. Committed to satisfying the customer, all the while doing the right thing for the company. Comfortable with technology - you'll be more effective the most you embrace our technologies. We expect our Customer Service Representatives to possess: 2+ years of experience in a fast-paced business environment focused on customer service. A knack for solving customer problems while balancing the best interests of the company. An even-keeled and professional demeanor. Passion for greatness. Commitment to strong values and integrity. Our commitment to you: You will be trained on our systems and on our customer service and selling approach. Growth opportunities will be limitless. YOU dictate what's next for you, not a corporate policy. Very competitive compensation and an industry-leading benefits package (details below). The benefits of working with us: Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:Full-time benefits (for team members working 30 or more hours per week): Medical, dental, vision, and prescription coverage Accident and Hospital Indemnity coverage Life insurance and Long Term Disability Pre-tax accounts for healthcare and dependent care Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law) Full-time and part-time benefits: 401(k) Retirement cash account with company contributions Targeted training programs focused on your personal and professional growth *Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement. EEOC Statement Hajoca Corporation is an Equal Opportunity/Affirmative Action Employer (Equal Opportunity Employer/Veterans/Disabled). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca values diversity, equity and inclusion and this policy applies to all employment practices at Hajoca. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability. We are a drug free workplace. Employment is contingent upon pre-employment drug screening, subject to any federal, state and local laws. Other details Pay Type Hourly Min Hiring Rate $29.00 Max Hiring Rate $35.00 Apply Now San Jose, CA, USA

Customer Success ManagerHarmonic is the worldwide leader in software-based cable access solutions. We revolutionized cable access networking with the industrys first virtualized cable access solution, enabling cable operators to deploy gigabit internet services more flexibly and efficiently to consumers homes and mobile devices. More information is available atwww.harmonicinc.comRole descriptionA Customer Success Manager (CSM) is a professional who is responsible for developing a positive customer experience and fostering healthy working relationships. They function as a bridge between the support and the sales team.The CSM reports directly to the Customer Success Regional Lead. There are no direct reports to this position.We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships and implementing innovative programs that will increase your business revenue potential and minimize churn rates.A Customer Success Managers responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself.Ultimately, Lead the customer interfaces help solving their commercial and technical challenges and ensure their satisfaction while they are an active account with us. You will also collaborate closely with other employees to ensure customer questions and concerns are addressed in a timely manner.LocationRemote this position is 100% Remote anywhere in country nameWhat you will be doingEstablish clear client retention goalsProcess milestones for the clients and employees to work towardAssist customers with setting up and navigating programs or softwarePromote the value of the productUpsell services and products with the brand imagePromote value through customer experienceAssist in creating training courses and educational materialsLead Customer meetings including QBRsLead & Generate Reports, Quotes, Pricing and Contract renewalsMaintain & track high score of NPS & CSAT Track commercial and technical SLAs & KPIs Review customer complaints and concerns and seek to improve the customer experienceWhat you need to succeedProven work experience as a Customer Success Manager or similar roleExperience working with MSOs and promoting value through customer experienceExceptional ability to communicate and foster positive business relationshipsTechnical skills required, as they relate to the use of the product or serviceTechnical experience in the high-tech industry, preferably within the broadband or telecom industriesAccountability and personal organization are essentialExperience in managing a diverse group and training each according to company standardsA communications or marketing degree is preferredTravelYou are required to travel about 20%Diversity, Equality, and & Inclusion at Harmonic IncAt Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationshipsbased on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.PI239443140

Samsung SDS America is currently seeking a Customer Success Manager with a passion for technology and strong customer-facing skills to join our Solution Sales Team. In this role, you will be responsible for ensuring the successful adoption, retention, and satisfaction of our enterprise customers.As a Customer Success Manager, you will build strong relationships with customers, understanding their business needs and providing strategic guidance to help them achieve their goals. You will develop account plans, identify new opportunities, and act as a trusted advisor to our customers.This position specifically supports our Federal & Healthcare team. This role is critical in ensuring that our customers in these sensitive and highly regulated industries receive exceptional support and service, tailored to their unique needs. As a Customer Success Manager, you will play a key role in guiding our clients through their digital transformation journey, ensuring the successful adoption and optimization of our solutions, and fostering long-term relationships.Check our website for more information about our EMM offerings.This is a 100% remote role that can be based anywhere in the US. The Team is based in Eastern Time Zone.Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.Responsibilities: Strategic Account Management: Build and maintain strategic relationships with key stakeholders within assigned organizations, understanding their objectives, challenges, and regulatory environments Sales Support and Project Management: Proactively identify opportunities to add value to our customers to help them achieve their goals. Conduct business reviews, identify satisfaction, identify improvements, and uncover upselling and cross-selling opportunities. Provide ad-hoc support to Sales team on different projects Customer Advocacy and Feedback Loop: Serve as the voice of the customer within Samsung SDS, providing critical feedback to internal teams to address customer requirements and advocate for customer needs. Customer Education and Support: Provide ongoing support to our customers to resolve any issues swiftly and efficiently, ensuring successful adoption and utilization of our solutions Industry Expertise: Stay updated on industry trends, regulatory changes, and technological advancements to provide insightful, consultative support to clients and internal stakeholders Performance Analysis and Reporting: Regularly analyze and report on customer health metrics, identifying areas for improvement and implementing strategies to enhance customer satisfaction and loyalty. Collaborate with internal teams to ensure operational excellenceRequirementsBachelor's Degree preferred. 4+ years of B2B SaaS experience in Customer Success or Account Management roles. Strong customer-facing and presentation skills, with the ability to engage with customers at all levels of the organization. Strong problem-solving and analytical skills, with the ability to interpret data and leverage insights to optimize customer successProven experience in time management, with the ability to prioritize tasks effectivelyStrong interpersonal and communication skills, with a focus on delivering excellent customer service.Preferred:6+ years of B2B SaaS experience in Customer Success or Account Management rolesKnowledge in mobility solutions, mobile security and enterprise mobility management. Familiarity with ServiceNowBenefitsSamsung SDSA offers a comprehensive suite of programs to support our employees:Top-notch medical, dental, vision and prescription coverageWellness programParental leave401K match and savings planFlexible spending accountsLife insurancePaid HolidaysPaid Time offAdditional benefitsSamsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.We are committed to providing reasonable accommodations to participate in the job application or interview process for candidates with disabilities. If you need assistance and/or a reasonable accommodation, please send your request to this e-mail.

About Us:AZAZIE stands as the leading direct-to-consumer (DTC) e-tailer, providing an array of bridal gowns, bridesmaid dresses, evening wear, and accessories. Designed in Los Angeles, AZAZIE disrupts the traditional wedding industry by presenting made-to-order gowns at an affordable price point. The brand is dedicated to promoting body-positive fashion, ensuring that all dresses, available in sizes 0-30, are meticulously cut and sewn to order. Explore our website, where you'll find hundreds of bridal and bridesmaid gowns and dresses, spanning over 80+ enticing color options.Job Overview:Azazie is looking for a self motivated and driven Customer Service Representative to join our growing team! In this role you will be responsible for providing a positive and efficient customer experience by educating customers on product knowledge, policies and services. We are seeking out top talent candidates that are highly engaged with our customers by productively providing the solutions in response to questions, concerns, and complaints through our chat, phone and email channels. Responsibilities:As a Customer Service Representative, you'll be an important part of our growing team! You will be set up for success in meeting the following requirements for this role:Proficient in supporting our customers via phone, chat and email identifying their needs, complaints, or other issues and providing solutions and support as needed. Proactively monitor and de-escalate situations involving unhappy customers by clarifying the information, communicating best next steps and providing solutions within 24-48 hours.Responding efficiently and accurately to customers through showing Azazie cares, listening to their concerns and ensuring they have a memorable experience shopping with us. Navigate knowledge based platforms within: AI Intercom, Company Website, Content Management System, ERP and Happy Returns. Strong attention to detail with ensuring accuracy in information provided and in recording customer details in order to maintain customer satisfaction and resolve issues effectively.Competency and initiative to meet and exceed the department metrics and individual performance goals.Implementation of utilizing software, databases, and tools appropriately to provide exceptional customer service within our DTC industry. Skills/Talents you have: Analytical, problem solver and critical thinker. Ability to manage multiple channels of communication, tickets and customer conversations leading with Azazie cares and empathy.Team player that is willing to take initiative to support customers, other agents and supervisors. Adaptability to thrive in a fast-paced ever changing work environment.Aptitude in maintaining comprehensive knowledge of the AZ CS policies, procedures and SOPs for our customers. Positive attitude with a desire to learn and share ideas in a collaborative work environment.Clear and concise communicator within customer interactions and across different departments.Ability to build positive and long term customer relationships that reflect in positive customer satisfaction survey results. Excellent time management skills. Customer-focused with strong interpersonal and tech savvy skills. Qualifications:Customer Service Experience: 1 year (Preferred)Fluency in English. Additional languages a bonus, but not required (please note if you have skills in Spanish, Mandarin, or French in your application)Experience with AI Intercom, Slack or other CRM software is a plus.Experience navigating websites/browsers and using chat software (ex./ Slack); quickly navigating. between chat and other company tools such as our CRM and phone software.Excellent written and oral communication skills.Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) as well as Google Docs.Customer-focused and can demonstrate mastery of customer service skills.Ability to maneuver between multiple tasks.Benefits:100% Medical, Dental, Vision, Life insurance offered after a 60-day probationary periodPaid vacation days and sick leavePaid Holidays + Floating Holidays401kFree snacks and drinks in officeEmployee discountCompany engagement eventsMonthly departmental CS appreciation lunchesAzazie, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Azazie, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.