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Senior Manager Customer Support
Component Control - a CAMP Company, San Diego
Overview:CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a "SaaS plus" model and we support over 20,000 aircraft on our maintenance tracking platform and over 31,000 engines on our engine health monitoring platform. Additionally, CAMP provides shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers around the world. CAMP has grown from a single location company in 2001, to over 1,300 employees in 13 locations around the world.CAMP's relationships with business aircraft manufacturers, aircraft maintenance facilities, and parts suppliers place it in a unique position to understand how current offline information flows in the business aviation industry to introduce friction to the global market for business aviation parts and services. CAMP is building a digital business that will streamline the exchange of parts and services and create substantial value for both CAMP and the aviation industry at large.Component Control, a division of CAMP, is the developer of Quantum Control, a fully integrated business solution designed specifically for aviation MRO's, Distributors and Manufacturing companies. Quantum Control's comprehensive suite of modules streamlines business processes while optimizing a company's operational performance.CAMP is an exciting company to work for, not only because of its future growth prospects, but also because of its culture. Smart, motivated people, who want to take initiative, are given the opportunity and freedom to make things happen. CAMP is part of the Hearst Business Media portfolio.Job Summary:Are you passionate about helping clients solve complex challenges, able to empathize with customer needs and can support them through critical business transformations? The Support department is the hub of Component Control's customer facing organization, to ensure our customers receive excellent ROI (Return on Investment) when they choose us as their software provider. The successful candidate must be highly skilled in running a Customer/Technical Support Department as a senior manager. Having full understanding of SLA's, contracts and KPI as well as being a customer focused, multi-tasking individual with a proven track record within ticketing systems (at the administration level, Zendesk preferred). In addition, a successful candidate proposes new and creative ideas, possesses highly effective communication skills, and enjoys building constructive and effective relationships.Responsibilities:Manage the day-to-day operations for a 15-person support team (tickets, workload, escalations etc.) Hands on approach to content and subject matter.Learning to quickly ramp-up to being a Component Control/Quantum Control product SME.Provide professional support for inbound requests via phone, web-portal, and email.Provide guidance to Customer Support Representatives and advice to apply advanced troubleshooting.Working special projects assigned to you.Raising issues to leadership to ensure pro-active problem resolution.Monitoring trends and ways to reduce/improve ticket creation volumes.Effectively communicate status and resolution updates to customer.Work with all related departments (Support tiers, Quality, Development, Implementation/Professional-Services, Company leadership, DevOps, and Data-Center teams) etc.Apply advanced troubleshooting skills to diagnose, prioritize and resolve escalated internal or customer facing issues.Work to understand the Aviation industry (business acumen)Monitor, document, and manage support trends and give/implement solutions to improve the CX (Customer Experience) Requirements:Bachelor's degree required. Technical bachelor's degree (Computer Science etc.) preferred.A minimum of 5 years of customer/software support department management/supervisory experience.Experience in SaaS software or ERP software support/deployment a plus.Excellent written, verbal, and analytical skills.Ability to own a problem and to see (and report on) next steps.Top-notch planning & organization skills with a high attention to detail.Self-motivated, fast learner with the ability to operate independently.Have the ability to multi-task and are comfortable working in a dynamic, fast-changing, entrepreneurial environment.Have a strong ability and interest in listening to and working with customers to become their advocate.You have the ability to work collaboratively and effectively with internal teams and customers alike.You are highly motivated with a strong work ethic and must possess personal qualities of integrity and dedication to the company's mission.You are a self-starter.Database experience (SQL or Oracle preferred)Experience with JIRA and Confluence.You have a high proficiency with all Microsoft Office products.You are comfortable with SLAs, Knowledge Base (self-help) and all aspects of support department KPIs.Experience (at the administrator level) of ticket management systems (Zendesk preferred).Experience giving employee feedback, interviewing candidates and writing annual reviews.Salary Range: $110,000k - $140,000k (DOE - Depending on experience)CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact [email protected] qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status EOE
Training Specialist III
JSL TECHNOLOGIES INCORPORATED, San Diego
Training Specialist IIISan Diego, CA*This position is contingent based upon the award of a contract. About Us:JSL Technologies, Inc. (JSL) is a certified Small Disadvantaged Business (SDB) and Veteran-Owned government contractor providing engineering, logistics, and program support services to the Department of Defense (DoD). Our team of over 350 employees is committed to delivering practical, innovative, and affordable solutions. We are headquartered in Oxnard, CA, and provide top-tier services across the nation. JSL fosters an inclusive environment of diverse, ethical, committed, and highly accomplished professionals who respect each other, hold themselves accountable, and continually strive for improvement. We offer a competitive salary and a comprehensive benefits package.Job Description:This opportunity is to directly support the US Navy's Command and Control (C2) Program Office (PMW 150) in their Tactical C2 (TC2) supporting their Chemical, Biological, Radiological and Nuclear (CBRN) Information Management/Information Technology systems. PMW 150 works closely with the Chemical and Biological Defense Program (CBDP) Joint Program Executive Office and MC2 acts as the Joint Project Lead (JPL). The MC2 Division product portfolio consists of JEM, JWARN, CBRN IS, and JACKSResponsibilities:The successful candidate will integrate with the DC2 Division to provide system lifecycle training requirements, training development and integration, and training execution requirements.- Develop, review, and route, Program Training documents- Track the approval of the final Training Installation and Transfer Agreement (TITA) for the transfer of training responsibility of installed Technical Training Equipment (TTE) and Training Devices at all training facilities- Research and develop the MTRP, FEA and NTSP documents to support PMW 150 systems- Evaluate and provide feedback for system training courses, to include initial training, train the trainer services, and existing training- Conduct annual reviews of program NTSPs and develop recommendations and submittal letter for OPNAV- Produce training materials addressing key elements of the program technical documentation in support of the production and deployment phase- Plan, coordinate, and execute training events such as JDTA seminars, refresher training, training requirement reviews, and training evaluations for service stakeholders and military personnelMinimum Qualifications:- Current US Secret Security Clearance- 10 or more years experience in curriculum development- Bachelors Degree- 5 or more years of direct experience in CBRN and/or Emergency Management.- Experience with one or more of the following systems: GCCS-M, CPOF, JTCW, BCSSPreferred Qualifications:- Master's degree in Education, Psychology or related Training Systems discipline.- Direct experience in JEM, JWARN, CBRN IS, or JACKS- Demonstrated understanding and experience supporting any of the following: NTRP, TSRA, Training Gap Analysis, MTRP, FEASecurity Clearance:Applicants must have an active security clearance and/or the ability to obtain and maintain a US government security clearance as specified in the minimum qualifications. Selected candidates will be subject to a government security investigation and must meet eligibility requirements to obtain a DoD government-granted security clearance. Individuals will be subject to a background investigation including but not limited to, criminal history, employment, and education verification, drug testing, and creditworthiness.EEO:JSL Technologies, Inc. is an equal opportunity employer. All applicants are considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please contact [email protected] if you need accommodation for the application process.PI238593953
Sr. Software Product Owner
Medtronic, San Diego
Careers That Change Lives The Medtronic Diabetes organization is looking for a Senior Software Product Owner to join our Software Operations Organization to in the defining of priorities for evolving our Shared Services platform as a product by balancing the inputs from internal and external stakeholders.The Sr. Product Owner will work as the technical liaison between the platform team and the customers of the platform including software developers, operations teams, and other business customers. This role is ultimately responsible for defining the "What" and the "Why" for work direction at the team level to maximize value of the platform to the business and customers.We believe that when people from different cultures, genders, and points of view come together, innovation is the result -and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. A Day in the Life In general, the following responsibilities apply for theSenior Software Product Ownerrole. This includes, but is not limited to the following: Supports 1 - 2 scrum teams focused on a common identity or capability. Responsible for building and grooming product backlog, including writing epics, features, and stories for shared understanding and execution Writes and collects input for acceptance criteria at the user story level Work in lockstep with software development teams, Scrum Masters, and delivery leaders to ensure priorities are clear, backlogs are executable, and messages to stakeholders are aligned Partners closely with the following to evolve product: Architect, DevOps Engineers, Technical Component Owner, Technical Leads, Software Developers, Testers, Scrum Master, etc. Active change agent within the Software Operations and Software Development organization, helping the team(s) and the broader organization assimilate to change Syncs regularly with product owners from related capabilities and products to ensure cohesive customer experience across a product space Partners with platform customers and development teams to ensure platform releases are communicated effectively to understand features and dependencies of the updates for successful use by the customer. Product Advocate Accountable for a product's impact on software developers, testers, customers, users, and Medtronic Establishes and drives toward key performance indicators (KPIs) of the platform including SLOs, and SLAs. Sources intake from the Architects, DevOps Engineers, Software Developers, Scrum Masters, Product Management, and other sources Leads a shared understanding of" What" we should build and be able to justify "Why" through discussion and documentation Extends shared understanding with the scrum teams who will be executing Play a critical role in sprint demos by utilizing it as a feedback loop for validation of intended impact - should be asking most of the questions to people outside the team Ensures all work is tested for quality, configured for observability, and documented for customer enablement from internal operations to the software development teams and enables the same at the customer levels Makes the decision on when enough value has been created to release Must Have: Minimum Requirements To be considered for this role, please ensure the minimum requirements are evident in your applicant profile.Bachelors degree in Software Engineering, Computer Science, or related technical field and 4+ years of Software Engineering, Product Development, or Product ManagementORAdvanced Degree in Software Engineering, Computer Science, or related technical field and 2+ years of Software Engineering, Product Development, or Product ManagementNice to Have 5+ years' experience in product management, product development or related field. Lean Mindset and proven experience around 'Build, Measure, Learn (repeat) Demonstrates ability to problem solve Team oriented - ability to motivate and work well with diverse, cross-functional teams Proven ability to influence and negotiate internally and with customers. Medical device product/industry/technical acumen Proven ability to work globally Strong analytical and process skills Strong project management skills Ability to work effectively within a matrix environment About Medtronic Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.Physical Job Requirements The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager, recruiter or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here .This position is eligible for a short-term incentive plan. Learn more about Medtronic Incentive Plan (MIP) on page 6 here .The provided base salary range is used nationally in the United States (except in Puerto Rico and certain CA locations). The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc.
Activity Contract Technical Representative
Client Solution Architects, San Diego
Client Solution ArchitectsCSA is a Federal Contractor and an Equal Opportunity/Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. CSA is seeking an Information Specialist I to serve as an Assistant Contract Technical Representative (ACTR) for Commander Navy Installation Command (CNIC) located at the Washington Navy Yard, D.C. by supporting Navy and Marine Corps Internet/Next Generation Network (NMCI/NGEN) services.How Your Role Will Make an Impact:The ACTR will be responsible for directly supporting the CNIC HQ CTR by creating Navy Enterprise Tool (NET) service records and Task Order Mods, submitting Move, Add, Change (MAC) requests, Delivery Requests, and/or NET buildouts as needed. You will support checking in/out of HQ employees, creation/transfer of NMCI and Office 365 user accounts, provision designated NGEN IT solutions as directed, assist users get their derived credentials for Android and iOS mobile devices registered with DISA, support the computer hardware refresh schedule as required, respond to users requests for assistance, troubleshoot problems and advise on the appropriate IT solutions to support their requirements. Additionally, you will periodically perform a physical inventory of ordered services and validate, reconcile, and update the associated services in NET as needed. When notified that MAC requests have been completed, you will validate that the NMCI contractor has fully completed the request by checking HP Service Manager and Active Directory.What You Will Need to Join Our Award-Winning Team:High School DiplomaClearance: Must possess an active Secret clearanceMinimum of two (2) years' experience working with NMCI services and supporting its associated business processes.Minimum of (1) year work experience with the Navy Enterprise Tool (NET), demonstrating knowledge of one or more of the following areas: User account management (e.g. creating and transferring user accounts), Service management (e.g. ordering, transferring, or cancelling services), Order management, and other business processes (e.g. MACs, Buildouts, and Delivery Report submission) associated to this tool. Ability to work onsite at the Washington DC Navy Yard with customer support for partial telework (schedule TBD).What Sets You Apart:Familiarity with Office 365, Microsoft Teams and Power BICompTIA Security+ certificationThis job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.Applicants may need to meet eligibility requirements for access to classified information; an active United States Department of Defense security clearance or the ability to obtain one may be required for this role.As a federal contractor, CSA will abide by the client's infectious disease protocols.WE BELIEVE great companies know who they are and what they stand for. CSA's common purpose and core values were purposefully developed to create a culture focused on unlocking the full potential of our people—so they are inspired to solve our clients' toughest challenges. It's no secret, we owe the past 18 years of our success to our outstanding and ambitious team members. To support our hard working team, we offer an environment focused on learning and growth, an awesome benefits package, and opportunities to build a long and successful career. We are constantly on the hunt for talented, forward-thinking problem solvers with an energetic attitude and a strong work ethic to join our elite team of CSAers. Be a part of CSA… do great things!CSA is a Federal Contractor and an Equal Opportunity/Affirmative Action Employer.If you are an individual with a disability and would like to request a reasonable workplace accommodation for any part of our employment process, please send an email to [email protected]. Please indicate the specifics of the assistance needed. Assistance is reserved for individuals who are requesting a reasonable workplace accommodation. It is not intended for other purposes or inquiries. We're an equal opportunity employer that empowers our people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status or other protected characteristic.Federal Equal Opportunity is the LawFederal Employee Rights under FMLAFederal Employee Polygraph Protection ActE-Verify Participation Poster (uscis.gov)If you are a California resident applying for a job, you consent to our California Job Applicant Privacy Notice.Notification for current or previously cleared professionals:Official U.S. Government information appearing in the public domain shall not automatically be considered UNCLASSIFIED or approved for public release. CSA recognizes that information contained in resumes of current or previously cleared professionals may be sensitive, contain potentially proprietary and/or protected information. Protected Information is considered classified, in the process of a classification determination, or unclassified, but protected by statute. Therefore, all resumes should be approved for public release by a U.S. Government Official with Original Classification Authority, prior to posting the resume to CSA's applicant tracking system.By submitting my resume, I understand that I am NOT authorized to upload content with Official U.S. Government information that is considered, sensitive, proprietary, or protected.PI239122138
Summer Teaching Assistant
San Diego State University, San Diego
Summer Teaching AssistantReq No: 2024-16948Category: Research/ProjectType: Part-Time ContractSalary: $17.50 - $19.00/hrClose Date: OverviewThe salary range for this position is $17.50 - $19.00 per hour depending upon qualifications and is non-negotiable. The San Diego State University Institute for Transformative Education promotes college access and completion for under-served students through excellence and innovation in education. SDSU Upward Bound-HCO educational opportunity programs funded by the U.S. Department of Education and the California Medicine Scholars to assist eligible high school students pursue and complete postsecondary programs of education. There are 13 staff members in the Academic Year and approximately 31 during the Six-Week Summer Academy. UB-HCO is funded to serve 167 students (93 UB Classic and 84 UB STAR) during the Academic Year and 90 students (50 UB Classic and 40 UB STAR) during the Six-Week Summer Academy. The purpose of SDSU Upward Bound is to develop in students the motivation and skills to assist them to pursue and complete a program of postsecondary education. The purpose of California Medicine Scholars is to create pathways for underserved students to become physicians. The SDSU Institute for Transformative Education supported by the SDSU Research Foundation is seeking Teaching Assistants for our Six-Week Summer Hybrid Academy. The Institute's goal is to assist low-income and/or first-generation college students currently in high school to prepare for success in college. The six-week programs provide participants with fast-paced, intensive academic coursework and teambuilding, social and emotional well-being, cultural and other enrichment activities within a hybrid setting. During the non-residential component of the academy, the Teaching Assistant will support the teachers in the classroom and students for their academic needs both virtually and in-person. During the residential component, the Teaching Assistant will support the Resident Advisors/Instructional Aides by supervising students in the dining hall and in what other ways necessary to meet the program objectives. ResponsibilitiesThe following information is intended to be representative of the work performed by incumbents in this position and is not all-inclusive. The omission of a specific duty or responsibility will not preclude it from the position if the work is similar, related, or a logical extension of position responsibilities. Job descriptions may be changed at any time based on the needs of the department.Take initiative and assist teachers and students in assigned online and in-person classes.Attend pre-program All-Staff training, Parent/Student Orientation and weekly staff meetings.Consult with teachers regarding students’ progress in class.Responsible to keep attendance of students in class.Assist teachers with completion and submission of daily attendance sheets, assignment sheets and grading.Assist students with in-class assignments individually or in small groups under the supervision of the teacher.Tutor and assist students during virtual and in-person study periods.Copy, collate, and staple materials for teachers as needed (during face-to-face instruction).Maintain communication with Program Director, Academic Coordinator, Administrative Support Coordinator, Head Resident Advisors and other program staff as needed.Participation in the program’s field experiences, recreational and cultural outings and virtual activities as needed. QualificationsKnowledge and AbilitiesMust be familiar using Zoom and creating break-out roomsMust be able to communicate effectively and clearly explain subject matter to adolescents.Must be sensitive, respectful, and understanding of the needs of economically and academically underserved, ethnically diverse high school students.Interact effectively with co-workers.Understand and follow posted work rules and procedures.Ability to relate well to others within the environment.Highly motivated self-starter with strong interpersonal skills.Ability to communicate effectively, both orally and in writing.Well organized, ability to meet deadlines, detail oriented; possess good judgment and common sense.Demonstrate a high level of cross-cultural sensitivity.Fingerprint clearance results are required prior to hire.DMV driving record printout may be required.Education & ExperienceSix months of experience performing support services for an instructional program (preparing, producing, dispensing or storing materials, supplies or equipment);OR equivalent to one year of experience in ordering, purchasing, accounting or in office work related to technical materials, supplies or equipment or in a similar office environment;OR equivalent to two-years of college with 16-units in courses involving extensive use of materials, supplies or equipmentMust be in good academic standing at an academic, accredited institution or have completed a Bachelor’s degree.Preferred QualificationsValid California Driver’s License is preferred.Experience with TRIO Programs highly desirable.Experience with early outreach programs.Experience working with students from different cultural backgrounds.Experience working at a camp or in a residential setting.Fluency in a language other than English that the UB/HCOP student population speaks.Prefer students whose major(s)/minor(s) are in the following: sciences, computers, social sciences, health, and English.Instructional, tutorial and/or classroom experience working with low-income high school students is necessary.Additional Applicant InformationCandidate must reside in California or live in a commutable distance from SDSU at time of hire.Job offer is contingent upon satisfactory clearance based on Background Check results (including a criminal record check). San Diego State University Research Foundation is an EEO/AA/Disability/Vets/Title IX Employer. To apply, visit https://careers-sdsurf.icims.com/jobs/16948/summer-teaching-assistant/job?in_iframe=1Copyright ©2022 Jobelephant.com Inc. All rights reserved.Posted by the FREE value-added recruitment advertising agency jeid-8a42df113c663041b5e30f151b22f75b
Summer Resident Advisor/Instructional Aide
San Diego State University, San Diego
Summer Resident Advisor/Instructional AideReq No: 2024-16949Category: Research/ProjectType: Part-Time ContractSalary: $17.50 - $19.00/hrClose Date: OverviewThe salary range for this position is $17.50 - $19.00 per hour depending upon qualifications and is non-negotiable. The San Diego State University Institute for Transformative Education promotes college access and completion for under-served students through excellence and innovation in education. SDSU Upward Bound-HCO educational opportunity programs funded by the U.S. Department of Education and the California Medicine Scholars to assist eligible high school students pursue and complete postsecondary programs of education. There are 13 staff members in the Academic Year and approximately 31 during the Six-Week Summer Academy. UB-HCO is funded to serve 167 students (93 UB Classic and 84 UB STAR) during the Academic Year and 90 students (50 UB Classic and 40 UB STAR) during the Six-Week Summer Academy. The purpose of SDSU Upward Bound is to develop in students the motivation and skills to assist them to pursue and complete a program of postsecondary education. The purpose of California Medicine Scholars is to create pathways for underserved students to become physicians.The SDSU Institute for Transformative Education supported by the SDSU Research Foundation is seeking Resident Advisors/Instructional Aides to supervise, advise, and support high school students during our summer academy. The Institute's goal is to assist low-income and/or first-generation college students currently in high school to prepare for success in college. The six-week summer academy provides participants with fast-paced, intensive academic coursework and other cultural enrichment activities within a hybrid delivery system consisting of online, commuter days, and in a residential setting. Each Resident Advisor is assigned 10-12 students and lives in the residence hall for the last two weeks of the program; Resident Advisors receive room and board. During the non-residential component of the academy, the Residential Advisor/Instructional Aide will support the students either online or in the classroom for their academic needs and social/emotional needs. During virtual and commuter time, the Residential Advisor/Instructional Aide will get to know the students, connect students to their application information and their needs for both health and mental well-being. During the residential component of the academy the Residential Advisor will focus on the student's afternoon activities and offer academic support when needed. ResponsibilitiesThe following information is intended to be representative of the work performed by incumbents in this position and is not all-inclusive. The omission of a specific duty or responsibility will not preclude it from the position if the work is similar, related, or a logical extension of position responsibilities. Job descriptions may be changed at any time based on the needs of the department.Complete and pass a certified CPR/First Aide/AED Training course prior to the start of the Summer Academy.Contribute and work toward building collective and harmonious working relationships among Resident Advisors/Instructional Aides, Head Resident Advisors, Resident Life Coordinator, Academic Coordinator, Teaching Staff, Program Director and the students.Male RA’s will oversee male students, and female RA’s will oversee females for gender-based or physical complaints/problems.Assess students’ academic, emotional and social needs. Counsel with students on a daily basis regarding academic progress, daily class assignments/activities and emotional/physical well-being.Review files of assigned students to know students’ needs and help build a more effective connection..Attend pre-program staff trainings and daily and weekly staff meetings.Participate and assist in the planning, coordination, communication, and implementation of all social, cultural and recreational events.Collaborate with the Teaching Assistants to assist students with completion of daily classroom assignments, projects, and homework during afternoon supervised-study sessions during commuter and residential components.Under the guidance of the Resident Life Coordinator and the direction of the Head Residential Advisors, supervise and assist small-group study sessions during the evening, maintaining a conducive study atmosphere and tutoring students in academic courses as appropriate.Report to HRA regarding problems, functions and disciplinary measures during program activities and field experiences.Provide academic and personal guidance to assigned students.Maintain student discipline and enforce all program rules and regulations.Supervise students at all times to ensure their safety and well-being.Monitor students at mealtime for SFSP requirements and maintain data logs.On a rotational schedule, be on call 24-hours a day during the residential component of the program.Maintain constant communication with program staff and students to ensure efficient program operation. Report any problems relating to staff or students to the HRA or administrative staff.Report immediately to the HRA and Resident Life Coordinator in the event of serious student misbehavior or any time-sensitive issues, critical incidents/emergencies. QualificationsKnowledge & AbilitiesMust be able to communicate constructively and effectively.Must be sensitive, respectful, and understanding of the needs of economically and academically disadvantaged, ethnically diverse high school students.Must be able to establish and maintain a trusting and productive working relationship with program students and staff.Must possess the commitment and stamina to participate constructively in potentially stressful personal interactions and situations.Interact effectively with co-workers.Understand and follow posted work rules and procedures.Ability to relate well to others within the environment.Highly motivated self-starter with strong interpersonal skills.Ability to communicate effectively, both orally and in writing.Well organized, ability to meet deadlines, detail oriented; possess good judgment and common sense.Demonstrate a high level of cross-cultural sensitivity.Fingerprint clearance results are required prior to hire.DMV driving record printout will be required.Minimum Education & ExperienceSix months of experience performing support services for an instructional program (preparing, producing, dispensing or storing materials, supplies or equipment);OR equivalent to one year of experience in ordering, purchasing, accounting or in office work related to technical materials, supplies or equipment or in a similar office environment;OR equivalent to two-years of college with 16-units in courses involving extensive use of materials, supplies or equipment.Must be in good academic standing at an academic, accredited institution or have completed a Bachelor’s degree.Preferred Education & ExperienceExperience working with low-income high schools students is highly desirableValid California Driver’s License is preferred.Experience with TRIO Programs is highly desirable.Experience with early outreach programs.Experience working with students from different cultural backgrounds.Experience working at a camp or in a residential setting.Fluency in a language other than English that the UB/HCOP student population speaks.Additional Applicant InformationCandidate must reside in California or live in a commutable distance from SDSU at time of hire.Job offer is contingent upon satisfactory clearance based on Background Check results (including a criminal record check). San Diego State University Research Foundation is an EEO/AA/Disability/Vets/Title IX Employer. To apply, visit https://careers-sdsurf.icims.com/jobs/16949/summer-resident-advisor-instructional-aide/job?in_iframe=1Copyright ©2022 Jobelephant.com Inc. All rights reserved.Posted by the FREE value-added recruitment advertising agency jeid-dae4db8bfb84de448efe8f4df01a775e
Field HRBP
Pegasus, San Diego
*** Only Local Candidates will be considered ***WORK LOCATION: In-Person at 7966 Arjons Dr. San Diego, CA 92126Job DescriptionWe are seeking a dedicated Field HR Business Partner to provide essential support to front-line employees and management across our organization. The ideal candidate will possess exceptional collaboration and mediation skills, enabling effective communication and conflict resolution at all levels of the organization. They will be adept at forming strategic partnerships within the HR function to align initiatives with business objectives. Additionally, they must demonstrate a commitment to implementing innovative solutions, navigating change management processes, fostering employee engagement, promoting diversity, equity, and inclusion initiatives, properly documenting personnel actions, ensuring regulatory compliance, and maintaining a strong focus on metrics to drive business success.Key Responsibilities:Visit company sites to provide day-to-day performance management guidance to site management, including coaching, counseling, and providing guidance on employee development, developmental plans, and promotions, as well as interpreting and implementing company policies.Recommend final resolutions for involuntary terminations to HR Leadership in adherence to company best practices and guidelines.Provide HR support and guidance to Site Leaders and employees during Mid-year and Annual Reviews.Formulate strategies to improve work relationships, boost morale, and enhance productivity and retention at assigned site locations, working closely with the operations team and employees.Maintain up-to-date knowledge of legal requirements related to employee management to minimize legal risks and ensure regulatory compliance.Document, manage, and resolve complex employee relations issues, ensuring timely notification to HR leadership on all personnel issues.Conduct effective, thorough, and objective investigations, providing final recommendations for resolutions where necessary.Review all employee complaints and investigations, ensuring thorough documentation and adherence to HR department processes and procedures.Assist with the pre-employment process and help facilitate the onboarding transition for new hires at site locations.Provide support to employees with employment-related questions or concerns as needed.Provide regular and timely updates to HR Leadership on all HR issues, employee relations investigations, resignations, and terminations.Perform detailed HR audits at visited sites to ensure compliance and identify areas for improvement.Maintain strict confidentiality regarding sensitive employee information, company policies, and internal discussions, adhering to legal and ethical standards at all times.Perform any other duties as assigned.Job RequirementsBachelor's degree in human resources management or a related field, preferred. In lieu of a degree, a minimum of 7+ years of relevant HR experience is required.5 years of experience in an HR Generalist or HR Business Partner role.Proficiency in English and Spanish (verbal and written).Preferred experience working with a large hourly and distributed workforce.Preferred experience working with both unionized and non-unionized employees.Knowledge:Knowledge of federal, state, and local employment laws and regulations.Proficiency in Microsoft Office suite and other relevant software applications.Knowledge of principles and processes for providing customer and personnel services.Familiarity with HRIS (Human Resources Information Systems) software for data management and reporting.Understanding of performance management systems and methodologies.Understanding of diversity, equity, and inclusion principles and practices.Knowledge of best practices in employee relations and conflict resolution.Understanding of organizational development principles and change management processes.Familiarity with HR analytics and data-driven decision-making.Familiarity with employee benefits administration and compliance.Understanding of workplace health and safety regulations and practices.Skills & Abilities:Strong consultation and communication skills.Ability to challenge, influence, and develop productive relationships.Intellectual agility, interpersonal flexibility, and a curiosity to learn.Strong project management skills.Knowledge of California employment law is essential.Ability to thrive in a fast-paced, dynamic environment.Ability to maintain good working relationships with colleagues, supervisors, and management.Ability to identify issues and exercise discretion and judgment in making necessary corrections effectively.Position Type This is a full-time positionReasoning Ability:Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.Ability to deal with problems involving several concrete variables in standardized situations.Supervisory Responsibility: NoneWork EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets. While performing some duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Travel:Frequent travel (50% or more); overnight stays may be expected.
Operations Specialist II
Client Solution Architects, San Diego
Client Solution ArchitectsCSA is a Federal Contractor and an Equal Opportunity/Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.CSA is looking for an Operations Specialist II (Lead Watch Stander) to provide 24/7, on-site support in monitoring, collecting and sharing all aspects of reporting information associated with the operations of the Commander Navy Installation Command (CNIC) Shore Enterprise Operations Center (SEOC), currently located within Building 111 at the Washington Navy Yard in Washington, DC. How Your Role Will Make an Impact:Primary responsibility includes maintaining situational awareness(SA) and situational understanding (SU) in accordance with the Commander's Critical Information Requirements (CCIRs) and with local directives and standard operating procedures. This requirement is oftenperformed independently and serves as the command's first line of critical information flow.Team Lead of four Operations Specialists performing 12-hour continuous watch standing at the SEOC and assuming the watch as a relief as necessary. Normally works an 8-hour day during normal business hours and prepares schedules and reports and other requirements as identified by the SEOC Manager.Assisting the CNIC N37 Staff with the flow of information to the staff, regions and installations,Screening, categorizing, and formatting all incoming message traffic for distribution,Preparing and disseminating briefs in accordance with Commander's requirements,Supporting, implementing and proposing direction for Crisis Action Team (CAT) operations information management, including using the C4I Suite and all other available information systems in the SEOC,Providing oral and written responses and briefings to queries by Echelon I, II, III, and IV commands, leadership and staff, and by external stakeholders for approval by the Government representative,Promoting knowledge sharing among Echelon I, II, III, and IV commands and other stakeholder organizations through collaborative business processes,Executing Continuity Of Operations (COOP) plans when directed, including deployment to a COOP site,Maintaining and tracking status of equipment in the SEOC,Ensuring compliance with all regulations and policy governing secure communications equipment and procedures,Following local security procedures and supporting Navy Information Assurance (IA) requirements,Properly handling classified material in an open secret secure space.What You Will Need to Join Our Award-Winning Team:Clearance: Must possess and maintain an active Secret ClearanceMinimum of 5 years experience in command center, or communications center operations.A Bachelor's of Science DegreeRecent relevant experience in emergency management operations for either federal or state organizationsAt least 8 years of military serviceWhat Sets You Apart:Willingness to work on-siteExperience with leading a teamAbility to work irregular hours/shifts throughout a 24/7 periodThis job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.Applicants may need to meet eligibility requirements for access to classified information; an active United States Department of Defense security clearance or the ability to obtain one may be required for this role.As a federal contractor, CSA will abide by the client's infectious disease protocols.WE BELIEVE great companies know who they are and what they stand for. CSA's common purpose and core values were purposefully developed to create a culture focused on unlocking the full potential of our people—so they are inspired to solve our clients' toughest challenges. It's no secret, we owe the past 18 years of our success to our outstanding and ambitious team members. To support our hard working team, we offer an environment focused on learning and growth, an awesome benefits package, and opportunities to build a long and successful career. We are constantly on the hunt for talented, forward-thinking problem solvers with an energetic attitude and a strong work ethic to join our elite team of CSAers. Be a part of CSA… do great things!CSA is a Federal Contractor and an Equal Opportunity/Affirmative Action Employer.If you are an individual with a disability and would like to request a reasonable workplace accommodation for any part of our employment process, please send an email to [email protected]. Please indicate the specifics of the assistance needed. Assistance is reserved for individuals who are requesting a reasonable workplace accommodation. It is not intended for other purposes or inquiries. We're an equal opportunity employer that empowers our people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status or other protected characteristic.Federal Equal Opportunity is the LawFederal Employee Rights under FMLAFederal Employee Polygraph Protection ActE-Verify Participation Poster (uscis.gov)If you are a California resident applying for a job, you consent to our California Job Applicant Privacy Notice.Notification for current or previously cleared professionals:Official U.S. Government information appearing in the public domain shall not automatically be considered UNCLASSIFIED or approved for public release. CSA recognizes that information contained in resumes of current or previously cleared professionals may be sensitive, contain potentially proprietary and/or protected information. Protected Information is considered classified, in the process of a classification determination, or unclassified, but protected by statute. Therefore, all resumes should be approved for public release by a U.S. Government Official with Original Classification Authority, prior to posting the resume to CSA's applicant tracking system.By submitting my resume, I understand that I am NOT authorized to upload content with Official U.S. Government information that is considered, sensitive, proprietary, or protected.PI239403469
IT Help Desk Support Specialist
Client Solution Architects, San Diego
Client Solution ArchitectsCSA is a Federal Contractor and an Equal Opportunity/Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.CSA is seeking an IT Help Desk Support Specialist to support Commander, Navy Installations Command (CNIC) at the Washington Navy Yard. The specialist will provide installation, maintenance, and hardware and software troubleshooting to support all IT equipment, including personal computers (laptops and desktops), printers, monitors, keyboards, plotters, scanners, external hard drives, and video teleconferencing units, air cards, and smartphones.For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. How Role Will Make an Impact:Support, troubleshoot, and remediate issues pertaining to current and future versions of desktop operating systems to include, but not limited to, Windows 10 operating systems and periodic system updates. Install, support, troubleshoot and remediate issues pertaining to new/reissued PC hardware and software. Accurately complete CNIC user agreement forms and other processes associated with property control, and obtaining the necessary signatures, and distributing forms in a timely manner. Integrate system peripherals such as printers, scanners, digital senders, mass storage devices, etc. into users' workstations. Configure and support end-user network connectivity including, but not limited to, wired LAN and wireless LAN. Demonstrate knowledge of Google's Android and Apple's iOS operating systems used primarily in mobile technology and supported hardware devices such as smartphones and tablets. Must be able to demonstrate knowledge in Android's Linux-based open-source technology. Must be able to troubleshoot various users' devices such as major manufacturers for Samsung for Android and iOS Apple iPhone and iPad devices. Know its interface and basic features in accordance with government standards to help customize and troubleshoot and restore user issues. Must have completed Purebred training in order to serve and perform Purebred Agent duties to assist mobile wireless users in registering their derived credentials with DISA database for all wireless devices. Verify Security Technical Implementation Guide requirements have been established on user smartphone devices. Provide support for all IT equipment, to include PCs, printers, portable computers, multi-function print devices, and smartphone devices, Polycom (video VTC) units and other miscellaneous IT equipment. Install, configure, and support current and future versions networking protocols for wired and wireless connectivity, for local and remoter users. Install, configure, and troubleshoot e-mail client software (Outlook) and guide/assist customers in the management of their email and use of these client applications including, but not limited to, the use of rules and personal folders/archives. Log all initial requests for service (i.e., incidents) that circumvent the NMCI Helpdesk (e.g., customer contacts desktop support technician directly) into the CNIC G2 Trouble Ticket Tracking Database within a timeframe mutually agreed upon between the contractor and the Government's Technical Representative, but no later than 4 business hours after completion of the call. Acknowledge all incidents within the timeframe specified. Provide detailed documentation of all tasks, troubleshooting steps, and current status of each incident by making appropriate entries in the G2 Trouble Ticket Tracking Database within a timeframe mutually agreed upon between the contractor and the Government's Technical Representative, but no later than 4 business hours after most recent contact with the customer. Perform equipment relocation, installation, expansion, connection / disconnection, upgrades, support/maintenance, and preventive maintenance of computer systems hardware, documentation, and peripheral devices. Provide support for CAC (Common Access Card) deployment. Support and troubleshoot smart card readers, middleware, and PKI (Public Key Infrastructure) Certificates. Provide troubleshooting for CNIC personnel regarding CAC cards and its software certificates. Deliver unserviceable or excess IT equipment to staging area for disposal. Support asset inventory services for IT peripherals to include external hard drives, Apple Smartphones and related wireless devices iPads and Mifi's, VTC units, monitors, laptops and desktops for 750+ users. Provides detailed analysis and review of ordering trends, proposed PM NGEN/NMCI policy changes, and new requirements to determine of appropriate policy and procedural recommendations to CNIC N65 on IT governance.What you'll need to have to join our award-winning team:Clearance: Must possess and maintain an active Secret clearance.Bachelor's Degree RequiredNeeds to be extremely knowledgeable for NGEN/NMCI contract and its service offerings, able to train and educate CNIC users and IT staff on NGEN/NMCI processes, and expected service delivery timelines. Must also be able to advise CNIC leadership and counterparts on appropriate solutions to execute for a given issue, and represent CNIC interests when raising issues to PM NMCI.6 years of technical experience with a wide range of hardware and software applications including Navy and Marine Corps Internet (NMCI).Must possess excellent customer service and interface skills.This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.Applicants may need to meet eligibility requirements for access to classified information; an active United States Department of Defense security clearance or the ability to obtain one may be required for this role.As a federal contractor, CSA will abide by the client's infectious disease protocols.WE BELIEVE great companies know who they are and what they stand for. CSA's common purpose and core values were purposefully developed to create a culture focused on unlocking the full potential of our people—so they are inspired to solve our clients' toughest challenges. It's no secret, we owe the past 18 years of our success to our outstanding and ambitious team members. To support our hard working team, we offer an environment focused on learning and growth, an awesome benefits package, and opportunities to build a long and successful career. We are constantly on the hunt for talented, forward-thinking problem solvers with an energetic attitude and a strong work ethic to join our elite team of CSAers. Be a part of CSA… do great things!CSA is a Federal Contractor and an Equal Opportunity/Affirmative Action Employer.If you are an individual with a disability and would like to request a reasonable workplace accommodation for any part of our employment process, please send an email to [email protected]. Please indicate the specifics of the assistance needed. Assistance is reserved for individuals who are requesting a reasonable workplace accommodation. It is not intended for other purposes or inquiries. We're an equal opportunity employer that empowers our people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status or other protected characteristic.Federal Equal Opportunity is the LawFederal Employee Rights under FMLAFederal Employee Polygraph Protection ActE-Verify Participation Poster (uscis.gov)If you are a California resident applying for a job, you consent to our California Job Applicant Privacy Notice.Notification for current or previously cleared professionals:Official U.S. Government information appearing in the public domain shall not automatically be considered UNCLASSIFIED or approved for public release. CSA recognizes that information contained in resumes of current or previously cleared professionals may be sensitive, contain potentially proprietary and/or protected information. Protected Information is considered classified, in the process of a classification determination, or unclassified, but protected by statute. Therefore, all resumes should be approved for public release by a U.S. Government Official with Original Classification Authority, prior to posting the resume to CSA's applicant tracking system.By submitting my resume, I understand that I am NOT authorized to upload content with Official U.S. Government information that is considered, sensitive, proprietary, or protected.PI239403425
Technician II - Security
Paladin Technologies, San Diego
This Technician position will provide efficient and high-quality installations related to integrated security systems. Responsibilities include, but are not limited to performing startup, installation, closeout and service of jobs; assisting in design and other tasks as assigned while delivering on Paladin Technologies commitments.ROLES AND RESPONSIBILITIES:Installs, terminates and tests equipment as per specifications and in conjunction with any pertaining building and or electrical codes.Responsible for training apprentices on Company procedures, systems, and installation techniques.Work with Field Engineers on startup to ensure complete system compliance.Daily communications with Installation Supervisoron delays, requirements, and general status of jobs to ensure delivery of the projectWork with Installation Supervisorto ensure complete closeout and turnover of jobs to the client and service departmentRepair, restore and test all systems per specifications and in conjunction with any pertaining building and or electrical codes.Accurate written record keeping, submitted on time and complete,Maintain professional licensing as required by State and Local jurisdictionsREQUIRED QUALIFICATIONS:Valid drivers license with acceptable driving record.Ability to pass pre-employment screeningMinimum 2 years working in the electronic field with daily use of AC/DC theoryAbility to read blue prints and schematics as evidenced by 1 year of experienceBasic computer skills including MS Office Suite as evidenced by 1 year of experienceAptitude for learning system programming as evidenced by 1 year of experiencePREFERRED QUALIFICATIONS:Associates degree (2 year) in a technical capacity3+ years working in the electronic field with daily use of AC/DC theoryProper hand and power tool operations and safetyAbility to solve practical problems and carry out responsibilities under minimal supervisionAbility to organize workload for effective implementationAbility to complete projects on time and on budgetAbility to write simple correspondence and present information in one-on-one and small group situationsAbility to interact effectively at all levels and across diverse cultures.Ability to function as an effective team memberAbility to adapt as the external environment and organization evolvesPHYSICAL DEMANDS:In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.While performing the duties of this job, the employee is regularly required to stand, climb, walk, sit, push, pull, squat, crawl, and stoop. The employee is regularly required to use hands to finger, handle, feel objects, and type on keyboard; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus. The use of power tools will be required to effectively perform this position. The employee must occasionally lift and/or move up to 50 pounds.WORKING CONDITIONS:In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.While performing the duties of this job, the employee will be exposed to outdoor weather conditions, work on job sites, may be required to travel to and from job site locations, may work in a typical office environment, and is occasionally exposed to construction equipment. The noise level in the work environment is usually moderate. Confined space entry may be required. High work may be required.BENEFITS:Colleagues and their families are covered by medical, dental, vision, company provided basic life insurance and AD&D and short-term disability, telemedicine & virtual counseling. Voluntary insurances offered include life insurance and AD&D, short-term disability (buy-up option), long-term disability, accident, critical illness, and hospital indemnity insurance, and HSA & FSA accounts. Colleagues may also enroll in the company's 401(k) plan. Colleagues will also receive PTO (paid time off), sick leave, and 7 paid holidays.PAY: $29-$35.99/hr DOE