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IT Salary in San Antonio, TX

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IT Salary in San Antonio, TX

90 000 $ Average monthly salary

Average salary in branch "IT" in the last 12 months in San Antonio

Currency: USD Year: 2024
The bar chart shows the change in the average wages in San Antonio.

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IT Infrastructure Engineer Stf
QTC Management, Inc., San Antonio
Job Details Description Job Summary: Leidos QTC Health Services QTC is hiring a IT Infrastructure Engineer. The Infrastructure Engineer is responsible for designing, creating, maintaining, and supporting existing and future IT infrastructure in the areas of systems, network, storage, security, and virtual technology for QTC. This position also functions as the primary technical liaison between Infrastructure and other IT teams, vendors and partners, as well as the business to design infrastructure solutions. This role can sit fully remote Who is Leidos QTC Health Services? Leidos QTC Health Services is the nation’s largest provider of disability and occupational health examination services. We are PASSIONATE about our country’s veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.   Essential Duties and Responsibilities: Implement advance IT infrastructure technology as required Work closely with Product Management Group (PMG) to understand business requirements and translate them to technical specifications; develop project plans, procure resources, monitor progress, and provide regular status reports to IT management Primary technical liaison between QTC IT and Leidos to ensure infrastructure solutions are documented and complies with Leidos security and compliance requirements, as well as policies and procedures Assist in the hiring, evaluating, coaching/mentoring, and career planning of infrastructure administrators and engineers, all of which will be will be done in conjunction with the Director of IT Infrastructure Stay abreast of and evaluate emerging infrastructure technology to help determine value to the organization Document and submit Leidos waivers and Electronic Change Requests (ECR) as necessary to support company initiatives Develop new and maintain existing documentation for Infrastructure designs, as well as on-going operational and administrative procedures Work closely with network and systems administrators and engineers to implement IT infrastructure solutions and ensure established process and policies are adhered to Conduct research as required for new infrastructure technologies, and help develop best practices and patterns to aid in the adoption of new technologies that are appropriate to the company's requirements Provide Tier 3/4 technical support for infrastructure-related issues and requests Other projects and duties as assigned   We seek candidates w/ the following skills/competencies: Ability to work effectively in a team environment Ability to utilize discretion and independent judgment to switch between priorities quickly without affecting quality or performance Excellent written and verbal communication skills Superior customer service skills Ability to work with minimal supervision Solid organization and planning skills, with strong attention to detail Advance-level knowledge of infrastructure technologies to include, but not limited to Active Directory, Exchange, firewalls, routing, wireless communication, network security, data storage, backup infrastructure, terminal services, datacenter management, and virtual infrastructure Must possess the ability and flexibility to work extra hours and weekends Ability and desire to take ownership of work assignments and drive tasks to completion   Required: Bachelors degree in computer science, business administration, related field, or possess equivalent work experience. 9-14 years of experience designing and implementing infrastructure technology Strong knowledge of VMware Strong knowledge of Windows 2019 & 2022 with focus on IIS and SSL management Knowledge of Unified Computing Systems Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation Desired: CCNP, CISSP, MCSE, VCP or relevant technical certifications Knowledge of basic networking (IP, VLAN, etc.) Cisco Certified Net. Prof Pay and Benefits: Salary Range: $108,000-$135,000 w/ 8% annual bonus eligibility    Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here: Join Our Team | Jobs & Career Opportunities | Leidos QTC Health Services (qtcm.com)  The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Leidos QTC Health Services. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status. * This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Information Technology
IT Program Manager
The Judge Group Inc., San Antonio
Location: San Antonio, TXSalary: $53.00 USD Hourly - $57.00 USD HourlyDescription: Our client is currently seeking a IT Program Manager hybrid as needed in San Antonio, TX or Austin, TX Responsibilities: •Develop and implement program initiatives that align with organizational objectives and drive data modernization efforts. •Oversee multiple project teams to ensure program goals and milestones are met. •Manage program and project teams, optimizing resource allocation and delegating cross-project initiatives. •Develop and manage project budgets, ensuring accountability for delivering against established business goals and objectives. •Collaborate with other program managers to identify risks and opportunities across multiple projects within the organization. •Take action with Integrity, Caring, and Excellence to achieve all-win outcomes. Requirements: •Bachelor's degree or equivalent industry experience. •7+ years of experience in an advanced technical project management role, with a preference for program management experience. •Advanced knowledge of project management disciplines and the Software Development Lifecycle (SDLC). •Proficiency in Microsoft computer applications, including MS Project. •Excellent communication and collaboration skills. •Strong organizational skills. •Project Management Professional Certification (PMP). •Agile Certification (CSM or PMI-ACP). •Program Management Professional Certification (PgMP). •Experience managing projects using various methodologies (predictive/waterfall, hybrid, and agile). •Change Management Certification (Prosci). Preferred Qualifications: •Master's degree in a relevant field. •Demonstrated experience providing policy, strategic, and operational advice at a senior level. •Experience in stakeholder engagement on complex and high-profile issues. •Knowledge of software engineering disciplines. •Agile Certification (CSM or PMI-ACP). •Program Management Professional Certification (PgMP). •Experience managing projects using various methodologies (predictive/waterfall, hybrid, and agile). •Change Management Certification (Prosci). •Lean Six Sigma Certifications (LSSGB, LSSYB, LSSBB, LSS Champion).Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com
Mid Level Automotive Technician - San Antonio, TX
Goodyear Tire & Rubber Company, San Antonio, TX, US
External DescriptionIMMEDIATELY HIRING! APPLY TODAY!Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results. If you are looking for more than a job, apply today and begin your career with the tire and auto service innovation leaderAs a Mid-Level Automotive Technician, you will gain hands-on experience in one of Goodyear's Auto Service centers by utilizing a mechanical aptitude to diagnose technical issues while delivering outstanding service.We encourage you to allow us to invest in your success as you invest in ours; apply today!What's in it for you:You will become familiar with brakes, alignments, and continually learn in the rapidly changing automotive industry.We offer a fun, fast paced work environment, with competitive base pay.Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations.At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results.Shift Information: Depending on location, our stores may be open 7 days a week, which may include weekends and some holidaysWhat do we consider?Minimum 1 year of automotive experience including brake repairs, fluid flushes, and preventative maintenanceMust have a valid driver's license and be at least 18 years of ageCandidates must be legally authorized to work in the U.S. without company sponsorship now or in the futureWhat else do we consider?Display a commitment to learning new technologies within the rapidly changing automotive industryAbility to review, analyze, and interpret information, identify problems, and make decisionsCommitment to following established safety policies and proceduresPreferred Qualifications:High School Diploma or GED preferredASE CertificationPrevious experience diagnosing vehicles and performing road testsPrevious electrical, air conditioning, and primary and advanced fuel ignition experienceAbout the Role: What skills will you learn?How to perform line technician services, routine inspections/maintenance, system diagnostics, and problem-solving, brake repairs, fluid exchanges/flushes, preventative maintenance, wheel alignments, and tire installationDemonstrate excellent guest service, which includes providing clear communication and feedback about guest vehicles Provide guidance and mentoring to junior automotive techniciansDocument all work performed on the repair orderReport any safety issues immediately to managementPromote teamwork to deliver times and accurate guest care during all operating hoursMaintain strict adherence to Company policy on vehicle care and operationPerform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.
LEAD IT SPECIALIST - SR. IT SPECIALIST - IT Auditor/Governance Analyst
Southwest Research Institute, San Antonio
Who We Are: This IT Security Auditor and Governance Analyst position is a cyber governance role that leverages a multi-disciplinary skillset to pursue creation and maintenance of technologies, frameworks, policies, metrics, agreements and other governance and compliance functions to protect the confidentiality and integrity of the Institute's systems and data. Objectives of this Role: Conduct internal compliance assessments against industry frameworks and security policy.Manage the IT risk program.Assist leadership in authoring and updating policies.Exception and policy deviation processing.Manage cyber metrics and reporting.Daily and Monthly Responsibilities: Evaluating the Institute's compliance with cybersecurity internal controls and industry frameworks.Support audit functions by interpreting of control requirements and gathering artifacts.Author and track Plans of Actions and Milestones to bring security controls into compliance.Support risk management activities by operating the Institute's IT risk management process.Assist in developing training, standards, and guidance to support cyber governance processes.Evaluate policy exception requests and make recommendations to the CISO regarding risk reduction and approval.Requirements: Requires a Bachelors degree in Cybersecurity, Computer Science, Management Information Systems, Computer Information Systems or related degree field.Certified Information Systems Auditor (CISA) strongly desired.6 years: Experience understanding and implementing information security standards, E.g., NIST 800-171 or 800-53, CIS Critical Security Controls.3 years: Experience auditing IT controls environments or conducting compliance assessments (PCI, SOX, RMF, DFARS, NIST).2 years: Exposure to/understanding of the fundamentals of network and systems administration .2 years: General IT systems administration, development, or support.A valid/clear driver's license is required. Special Requirements: Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Applicant must be a U.S. citizen. Job Locations: San Antonio, Texas Military Friendly: Your military experience may apply to this position For benefits information at our San Antonio location, click here. For benefits information at all other locations, click here. An Equal Employment Opportunity/Affirmative Action Employer Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disabled/Veteran Committed to Diversity in the Workplace
STUDENT ANALYST - STUDENT ASSISTANT-A&G - IT Helpdesk Assistant -Digital Signage
Southwest Research Institute, San Antonio
Who We Are: Ongoing threats to national security require timely intelligence data, including signal intelligence obtained through electronic surveillance. Since the 1940s, SwRI has supported U.S. and friendly foreign governments, as well as commercial clients. Objectives of this Role: Assist the team to develop templates involving various aspects of a cloud based digital signage application by integrating API's, data, web based widgets, graphical user interfaces, and widgets that will ultimately be part of the primary system.Proactively communicate with project mentors, provide status updates, and critically think through challenges.Summer 2024 Student.Daily and Monthly Responsibilities: Assist helpdesk technician and Division IT team to provide additional assistance with software installs, OS upgrades and printer maintenance.Assist helpdesk lead with design, implementation of default templates test, deploy and create maintainer training documentation for Digital signage.Requirements: Must be pursuing a Bachelors degree in Computer Science, Software Development, Software Engineering or related such as Computational Engineering.Sophomore, Junior or Senior student Level; C++ and Java skills with the ability to work with advanced data structures, data analytics, and machine learning applications.Familiarity with software development on Windows and LINUX operating systems.Exposure to or interest in data analytics/machine learning concepts and tools.Be a proactive communicator, fast learner, have strong problem-solving and quantitative data analysis skills.Be capable of working both independently and within a team with effective communication skills.A valid/clear driver's license is required. Special Requirements: Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Applicant must be a U.S. citizen. Job Locations: San Antonio, Texas For more information about this division, visit the Defense & Intelligence Solutions home page. For benefits information at our San Antonio location, click here. For benefits information at all other locations, click here. An Equal Employment Opportunity/Affirmative Action Employer Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disabled/Veteran Committed to Diversity in the Workplace
Outpatient Position in San Antonio
Curare Physician Recruiting, San Antonio, TX, US
Outpatient position in San Antonio with a major regional health system. You will join one of the largest multi-specialty groups in Texas. Join an established group and work alongside other physicians in a state of the art practice. Must possess or be eligible to be licensed in the state of Texas. Shift/Schedule - M-F 8:00am-5:00pm (half day a week built-in for admin and personal time).   100% Outpatient.   Patient volume: 18-22 patients per day.   Competitive 1st year guarantee.   Malpractice with tail coverage.  Education Loan Repayment up to $125,000.  Retention Bonus up to $50,000 (if you do not utilize loan repayment).  CME allowance, relocation and sign-on bonus, medical, dental and vision benefits. Time away from practice, quality bonus and ACO bonus..  San Antonio is the 2nd largest city in Texas, is a modern, vibrant city, rich in heritage with colorful personality forged across three centuries. Its unique mixture of native Mexican, German and Spanish influence is noticeable in the city's distinctive architecture, music, arts, and cuisine..  No State Income Tax.  
IT Project Manager
9th Way Insignia, San Antonio
Company Introduction 9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics and artificial intelligence. Learn more about 9th Way Insignia at https://9thwayinsignia.com/ Team (Project) Introduction 9th Way Insignia Technology is looking for an Information Technology Project Manager to lead a team to assist in providing Information Technology Program Management and technical support (i.e., development, operations and maintenance) to the Department of Veterans Affairs, Benefits and Memorial Services (BAM) Portfolio. BAM provides high quality, effective, and efficient Information Technology (IT) services to those responsible for providing care to the Veterans at the point-of-care as well as throughout all points of the Veterans' health care in an effective, timely and compassionate manner. VA depends on Information Management/Information Technology (IM/IT) systems to meet mission goals, and deliver world-class, innovative systems that ensure reliable, secure, and seamless delivery of benefits and services directly to Veterans and their families. The BAM serves the Veterans Benefits Administration, the Board of Veterans Appeals, and the National Cemetery Administration to develop and manage advanced technology solutions. Functional Job (LCAT) Information: Information Technology Project Manager - Plans, initiates, and manages Information Technology (IT) projects. Leads and guides the work of technical staff. Serves as liaison between business and technical aspects of projects. Plans project stages and assess business implications for each stage. Monitor progress to ensure deadlines, standards, and cost targets are met. Professional Level Information: A Computer Software Developer-Applications aligns as a Level 4(H) Manager within 9th Way Insignia Technology. A Level 4 Manager accomplishes department objectives by managing staff and processes and evaluating department activities. Focuses on leading a team and working hands-on with projects involving technology. Hybrid Managers require skills and qualifications such as exceptional leadership, communication and interpersonal skills. Responsibilities: Project Planning: Define project scope, goals, and deliverables in collaboration with stakeholders, and develop detailed project plans, schedules, and resource allocation plans. Project Execution: Lead project teams in executing project tasks according to the project plan, monitor progress, and manage changes to scope, schedule, and budget as needed. Stakeholder Communication: Communicate project status, issues, and risks to stakeholders regularly, and facilitate meetings and discussions to ensure alignment and resolution of issues. Risk Management: Identify project risks and develop risk mitigation strategies, monitor and manage risks throughout the project lifecycle to minimize disruptions. Quality Assurance: Ensure project deliverables meet quality standards and adhere to relevant regulations and best practices, conduct quality reviews and testing as needed. Vendor Management: Collaborate with vendors and third-party providers to procure services, manage vendor relationships, and ensure deliverables meet project requirements. Team Leadership: Provide leadership, direction, and support to project teams, foster a collaborative and positive team environment, and ensure team members have the resources and guidance needed for success. Documentation and Reporting: Maintain project documentation, track project progress, expenditures, and resources, and prepare regular progress reports and presentations for stakeholders and leadership. Change Management: Develop and implement change management processes to manage project changes effectively, minimize impacts on project scope and objectives, and ensure stakeholder buy-in and adoption. Continuous Improvement: Identify lessons learned from projects, implement process improvements, and contribute to the development and adoption of best practices in project management and IT delivery. Requirements: Bachelor's degree in Computer Science, Information Technology, Business Administration, related field (or equivalent work experience in lieu of degree) 7-9 years of experience in IT project management, with a strong track record of successfully delivering projects on time and within budget. Solid understanding of project management methodologies (e.g., Agile, Waterfall) and tools (e.g., Microsoft Project, JIRA). Experience managing IT infrastructure projects, software development projects, or system implementations. Excellent communication, negotiation, and stakeholder management skills. Strong leadership, problem-solving, and decision-making abilities. Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously. Preferred/Desired: Project Management Professional (PMP) certification or equivalent. Master's degree in computer science, Information Technology, Business Administration, or related field Knowledge of ITIL, IT governance frameworks, and industry best practices is a plus. Salary Range: The salary range for this position is $95,355 - $127,951 9th Way Insignia's range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Location: Remote 9th Way Insignia reserves the right to adjust work location based upon mission requirements. Clearance, background investigation: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Legal: We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law. PDN-9bc74b39-0f20-46c3-a729-ca9843e3171f
Signage Project Manager (Local and Remote)
Identiti, San Antonio
Position: Signage Project Manager (Local and Remote)Salary: $52,000-$65,000/per yearThe Opportunity:We have immediate openings for high potential results-oriented individuals to join our team as a Project Manager. The Project Manager operates as a valuable contributor within our Project Management Teams and reports to the Senior Project Manager. Our Project Mangers work on multiple complex projects for customer programs which typically exceed $1 million in revenue. The Project Manager owns the complete project(s) scope from start to finish and ensures they are completed on-time.The role offers advancement opportunities due to our business model which focuses on promoting from within. The successful candidate will be able to work in a face paced environment, communicate effectively with both internal and external stakeholders and possess the ability to deliver assignments with a high level of excellence.Our Company:Co-founded by Larry Sicher in 1991 as a local sign and service agent, Identiti has been focused on excellence in customer service and communication since its inception.Now led by brothers Michael and Zack Sicher, the company has grown to become a national provider of exterior and interior signage, graphics, and maintenance services, with 2800+ employees and installation and service partners.The comprehensive offerings include Design, Project Management and Manufacturing for signage and branded environment programs across multiple industries. Identiti offerings also include a full range of Maintenance services including preventive and planned Maintenance Programs.Our CultureAt Identiti, our culture is the most important aspect of our business. Although the company has grown significantly over the last 25+ years, we take pride in maintaining our family dynamic. Our culture is predicated upon hiring individuals that understand and live our values of Adaptability, Courageousness, Communication and Inspirational.Responsibilities:• Strategically plan and create project schedules/templates to ensure all projects are executed on-time and within budget according to the customer committed date.• Establish and coordinate external vendor schedules including job-site surveys, manufacturing, transportation and final installation of products at customer location to ensure on-time delivery.• Negotiate strategic pricing initiatives with external vendors and contractors to ensure ever project meets profitability targets.• Partner with local municipalities to interpret municipal code and procure permits to ensure signage is following local regulations.• Troubleshoots any project issues by identifying the root cause and implementing corrective actions to ensure on-time delivery of the project to our customers• Attend and actively participate in scheduled project meetings; Proactively communicating all concerns that impact the projects and offer viable solutions to customer issues.• Prioritize and execute project task to provide smooth flow of progress throughout the project until on-time completion.• Utilize effective communication to develop strong relationships with internal stakeholders including Ownership, Executive Management all team members within the organization• Create and maintain positive relationships with external partners including vendors and subcontractors always treating them fairly and professionally in all interactions• Proactively manage changes in project scope utilizing problem solving techniques to identify potential issues and devise contingency plans as required• Perform special projects and completes all other duties as required including but not limited to visiting project sites to evaluate progressProject Management Requirements:• Four-year degree from an accredited university (Preferred)• Project Management Professional (PMP) certified (Preferred, not required)• Associate degree or two years of general work experience• Previous experience in project management or a similar role• Highly organized and able to multitask• Strong attention to detail and problem-solving skills• Excellent communication skills• Able to work both independently and as part of a team• Proficiency utilizing Microsoft Office, email and internetCompany Benefits (Including but not limited to):• Family health coverage including medical, dental and vision• Telecommuting/remote days• 401K• Generous time off program• On-site fitness center• Hybrid in-office schedule (50% wfh/50% in-office for local applicants)Benefits:401(k)401(k) matchingDental insuranceFlexible scheduleFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offParental leaveProfessional development assistanceRetirement planVision insuranceSchedule:8 hour shiftMonday to FridayIdentiti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
IT Service Desk Technician
FirstDay Foundation, San Antonio
It's a great feeling to work for a company that does so much good for others around the world!Education: Associates degree in computer-related studies or equivalent experienceExperience: 1-3 years in customer service or technical supportCritical Action Items:1. Answer all incoming helpdesk phone calls.a. Create tickets and connect callers with a helpdesk technician when necessary.2. Assign incoming IT requests to helpdesk technicians.a. Maintain records to ensure equivalent workloads among technicians.3. Assign incoming requests to other support groups (HR, Finance, etc).4. Complete information-only requests.5. Complete basic process requests such as password resets, terminations, etc. 6. Monitor for patterns or trends in requests that would indicate a systemic problem.7. Monitor for VIP requesters and urgent issues.8. Delete spam/junk/sales tickets.9. Forward the helpdesk line to the on-call technician at EOB every day.10. Remove the helpdesk line forwarding every morning.11. Take notes on all department meetings.12. Adhere to company policies, including attendance and punctuality.13. Adhere to confidentiality (HIPAA) requirements.14. Utilize helpdesk analytics to track performance metrics and maximize helpdesk efficiency. Measurable Deliverables:1. Eliminate missed calls to the helpdesk.2. Ensure the timely assignment of requests in the order of submission.3. Maintain record keeping to balance and assign workload of incoming tasks.Requirements: 1. Ability to work independently and in a dynamic environment.2. Strong communication, interpersonal and analytical skills3. Ability and desire to provide excellent customer service to internal (and potentially external) users4. Working knowledge of Microsoft operating systems and applications5. Ability to manage high call volume without missing calls.Other Responsibilities:1. Other job duties as assignedFirstDay Foundation is committed to following immunization recommendations produced by the U.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees must receive an annual Influenza vaccination or obtain an approved exemption from FirstDay Foundation as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proof.Here at FirstDay Foundation, we are dedicated to building a diverse, inclusive, and authentic workplace. Please feel free to apply for this position even if your work experience and education do not align perfectly with every requirement for this job description. You may very well be the perfect candidate for this role or other ones that we have open. Thank you for your interest in joining our mission!FirstDay Foundation is an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of FirstDay Foundation, not to discriminate on the basis of race, color, religion, gender, gender identity, pregnancy, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. English (United States)If you like to work with people that believe they can make a difference in the world, this is the company for you!EEO StatementIt our policy to provide equal employment opportunity and treat all employees equally regardless of age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, genetic information or genetic predisposition or carrier status, marital status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.Click here to view the "EEO is the law" poster#LI-Information Technology#LI-Associate#LI-Full-time
IT Intern II - Value Stream
QTC Management, Inc., San Antonio
Leidos QTC Health Services is seeking an IT Intern to support our growing IT team.  Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit www.qtcm.com for more information.  This is a remote opportunity in the San Antonio, TX area. As part of this role, you will be given tasks that are essential for the successful implementation of the Leidos QTC Health Services Information Technology plan. This internship is designed to give you practical experience, and Leidos QTC Health Services will provide you with real-world experience, technical guidance, and career mentorship throughout your internship. As a member of the Value Management Office, your responsibilities may include supporting a wide range of IT solutions that are crucial to the QTC business mission. Responsibilities: Support of value stream solutions delivery, tailoring an intern’s position to their individual strengths and experience to include: Primary support of the Value Stream Manager and related activities Utilize various tools to coordinate and support software development and infrastructure value stream related efforts Actively and effectively communicate activities and status to management, executives, end users and colleagues or team members Manage, prioritize and successfully execute multiple tasks concurrently with minimal supervision Establish and maintain relationships with appropriate client stakeholders, providing day-to-day contact on project status and changes Perform other duties and responsibilities as assigned Qualifications: HS Diploma or equivalent Must be currently pursuing a Bachelor's degree in Computer Science, Information Technology, Business Administration or related degree or field. Must maintain a minimum GPA 3.0. Enthusiastic and proactive learner with a passion for technology and business processes. Ability to work independently and collaboratively within a team environment. Ability to work full time Basic understanding of business analysis concepts and documentation practices is a plus. Pay Rate: $27 - $29 per hour Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here: Join Our Team | Jobs & Career Opportunities | Leidos QTC Health Services (qtcm.com) The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Leidos QTC Health Services. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status. * This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Information Technology