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Facilities Coordinator
Cushman & Wakefield, Chicago
Job Title Facilities Coordinator Job Description Summary The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities. Job Description ESSENTIAL FUNCTIONS AND RESPONSIBILITIES• Provide general overall facility management services, including continuous monitoring of office/facility• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery• Follow up with clients to ensure customer satisfaction• Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action• Remain knowledgeable regarding all operational aspects of building systems• Coordinate with outside contractors for the service and repairs of equipment• Follow protocol for effective building-specific maintenance and safety procedures• Maintain on-going communication with contractors, client, and team• Assist with site inspection within the assigned building portfolio• Create work orders and assign work orders to the engineering staff, subcontractors, and vendors • Serve as the first point of interaction with employees and visitors, offering friendly service to those entering the office. • Serve visitors by greeting, welcoming, and directing them appropriately. Notifies company personnel of visitor arrival. • Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them accordingly • Maintain the reception, pantry and mother's room areas, with daily walkthroughs, keeping these locations clean and free of clutter • Schedule and document maintenance and repairs on building equipment• Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates• Coordinate special events in support of client • Coordinate conference room space, invitations, catering, and other event planning activities as needed • Meet regularly with team - both on site and nationally, to develop and build our program of services • Maintain a calendar of events • Provide high touch support to employees in the workplace. This includes, providing employees with tools, support, information and wayfinding to return to the office safely. • Act as the first line of response to Technology and Facility related concerns, troubleshoot issues, and follow up as required. • Manage and train employees on customer service, satisfaction and create a culture of A+ operational delivery • Coordinate all incoming pick-ups and deliveries for the United States Postal Service mail, PO boxes, and FedEx/UPS/DHL as appropriate to facilitate incoming and outgoing mail service KEY COMPETENCIES1. Communication Proficiency (oral and written)2. Customer Focus3. Initiative4. Sense of Urgency5. Multi-Tasking6. Detail Oriented7. Financial Knowledge8. Time Management Skills9. Team OrientationIMPORTANT EDUCATION• High school diploma or a General Equivalency Diploma (GED) required• Associates or Bachelors degree in facilities management, building, business or other related field preferredIMPORTANT EXPERIENCE• A minimum of 1 year of work experience in an administrative, accounting or tenant services capacity• Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications• Previous customer service experience• Prior experience working in the facilities/property management, commercial real estate or professional services industries preferredADDITIONAL ELIGIBILITY QUALIFICATIONS• Working knowledge of lease terms, the reconciliation process for Common Area Maintenance, insurance, and real estate taxes• Proficient in understanding management agreements and contract language• Working knowledge of computer software programs and base building systems• Computer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint)• Demonstrated ability to exercise good judgment• Excellent interpersonal skills• Ability to work a flexible schedule as needed, including but not limited to overnight travel, on call after hours and weekendsWORK ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 90% of the time; and extend hands and arms in any direction.AAP/EEO STATEMENTC&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.OTHER DUTIESThis job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected] . Please refer to the job title and job location when you contact us.
Facilities Coordinator
Cushman & Wakefield, Madison
Job Title Facilities Coordinator Job Description Summary The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities. Job Description ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Pay: $22hr-$25hr.Schedule: Monday-Friday (7:30am-4:30pm).Provide general assistance to the facility management services team, including continuous monitoring of office/facility; maintain on-going communication with contractors, client, and team.Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery; follow up with clients to ensure customer satisfaction, taking necessary corrective actions when needed.Design signage and branded documents as requested by the client and various vendors; order/print/laminate signage as needed.Assist management in creating quarterly and yearly presentations; assist client with various presentations as requested.Learn and accept role as main point of contact for all human resource issues for the account; correspond with the proper corporate partners to assist in resolving payroll and HR issues as they arise.Onboard new hires in all internal and client software systems; track HR trainings for all team members and provide ongoing HR related assistance to team and managers.Provide process and procedures training and direction to new associates; provide updates on newly implemented corporate programs and/or policies.Track, order and return technology; order uniforms and supplies through the procurement system; order, track and cancel p-cards and travel cards; provide Concur, Works & Corporate Card Portal support as needed.Create and assign work orders to the engineering staff, subcontractors, and vendors.Learn and accept role as safety champion for the account.Track and coordinate monthly safety trainings, implement current and new corporate safety initiatives and ensure corporate and client safety initiatives are met.Coordinate weekly, monthly, quarterly, and yearly meetings; provide various administrative support to managers as needed.Oversee all community engagement initiatives, including quarterly meetings, spreadsheet tracking, monthly purchases, team events and presentations.Oversee organization and cleanup of the account Business Essentials SharePoint site.Track and coordinate quarterly process improvements, including manager voting and issuing awards.Assist the client in booking, tracking, and setting up events, meetings and workspaces using the client implemented software and procedures.Assist in the monitoring and assessment of vendor performance.Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product. KEY COMPETENCIES Customer Focus - Customer firstInitiative - self-starter, can work independentlyCommunication Proficiency - Oral and writtenPlanning/Organizing - Prioritize and plan work activities; Uses time efficiently; Plan for additional resources; Set goals and objectives.Productivity and Efficiency - Continually strive to improve productivity. Keep commitments; Volunteer readily; Undertake self-development activities.Organizational Support - Follow policies and procedures; Complete administrative tasks correctly and on time; support organization goals and values. Support affirmative action and respect diversityJudgment - Understand organization's strengths & weaknesses; Adapt strategy to changing conditions. Includes appropriate people in decision-making processReasoning Ability - Ability to troubleshoot issues define problems, collect data, establish facts, and draw valid conclusions. IMPORTANT EDUCATION High school diploma or a General Equivalency Diploma (GED) required.Associates or Bachelor's degree in facilities management, building, business or other related field preferred. IMPORTANT EXPERIENCE 3-5 years of work experience in an administrative, accounting or tenant services capacity.Experience with customer service, data entry, answering phones, scheduling and communications.Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred. ADDITIONAL ELIGIBILITY QUALIFICATIONS Working knowledge of computer software programs.Computer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint) • Demonstrated ability to exercise good judgment. WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 90% of the time; and extend hands and arms in any direction. AAP/EEO STATEMENT C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.#INDCWSC&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected] . Please refer to the job title and job location when you contact us.
Facilities Coordinator
Cushman & Wakefield, St. Louis
Job Title Facilities Coordinator Job Description Summary The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities. Job Description ESSENTIAL FUNCTIONS AND RESPONSIBILITIES• Provide general overall facility management services, including continuous monitoring of office/facility• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery• Follow up with clients to ensure customer satisfaction• Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action• Remain knowledgeable regarding all operational aspects of building systems• Coordinate with outside contractors for the service and repairs of equipment• Follow protocol for effective building-specific maintenance and safety procedures• Maintain on-going communication with contractors, client, and team• Assist with site inspection within the assigned building portfolio• Create work orders and assign work orders to the engineering staff, subcontractors, and vendors• Report on open and closed work orders and check the status of open work orders with the assigned party• Request, review, and submit work orders, bids, and proposals from vendors• Verify final invoice pricing and process payments in a timely manner• Assist in the monitoring and assessment of vendor performance• Train vendors on work order and billing procedures• Manage complex work orders such as environmental issues and disaster recovery• Manage service and performance of vendors and landlords for timely completion of jobs• Create and record appropriate written communication between all parties• Schedule and document maintenance and repairs on building equipment• Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates• Provide process and procedures training and direction to new associates• Coordinate special events in support of client• Assist with measuring and reporting key performance indicators against service level agreements• Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work productKEY COMPETENCIES1. Communication Proficiency (oral and written)2. Customer Focus3. Initiative4. Sense of Urgency5. Multi-Tasking6. Detail Oriented7. Financial Knowledge8. Time Management Skills9. Team OrientationIMPORTANT EDUCATION• High school diploma or a General Equivalency Diploma (GED) required• Associates or Bachelors degree in facilities management, building, business or other related field preferredIMPORTANT EXPERIENCE• A minimum of 1 year of work experience in an administrative, accounting or tenant services capacity• Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications• Previous customer service experience• Prior experience working in the facilities/property management, commercial real estate or professional services industries preferredADDITIONAL ELIGIBILITY QUALIFICATIONS• Working knowledge of lease terms, the reconciliation process for Common Area Maintenance, insurance, and real estate taxes• Proficient in understanding management agreements and contract language• Working knowledge of computer software programs and base building systems• Computer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint)• Demonstrated ability to exercise good judgment• Excellent interpersonal skills• Ability to work a flexible schedule as needed, including but not limited to overnight travel, on call after hours and weekendsWORK ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 90% of the time; and extend hands and arms in any direction.AAP/EEO STATEMENTC&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.OTHER DUTIESThis job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected] . Please refer to the job title and job location when you contact us.
Facility Coordinator
Cushman & Wakefield, St. Louis
Job Title Facility Coordinator Job Description Summary The Facility Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs on the Humana account. Directly supports the facility management team with on-going facility and team related responsibilities. Job Description ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Provide general overall facility management services, including continuous monitoring of office/facility • Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery • Follow up with clients to ensure customer satisfaction • Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action • Remain knowledgeable regarding all operational aspects of building systems • Coordinate with outside contractors for the service and repairs of equipment • Follow protocol for effective building-specific maintenance and safety procedures • Maintain on-going communication with contractors, client, and team • Assist with site inspection within the assigned building portfolio • Create work orders and assign work orders to the engineering staff, subcontractors, and vendors • Report on open and closed work orders and check the status of open work orders with the assigned party • Request, review, and submit work orders, bids, and proposals from vendors • Verify final invoice pricing and process payments in a timely manner • Assist in the monitoring and assessment of vendor performance • Train vendors on work order and billing procedures • Manage complex work orders such as environmental issues and disaster recovery • Manage service and performance of vendors and landlords for timely completion of jobs • Create and record appropriate written communication between all parties • Schedule and document maintenance and repairs on building equipment • Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates • Provide process and procedures training and direction to new associates • Coordinate special events in support of client • Assist with measuring and reporting key performance indicators against service level agreements • Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product KEY COMPETENCIES 1. Communication Proficiency (oral and written) 2. Customer Focus 3. Initiative 4. Sense of Urgency 5. Multi-Tasking 6. Detail Oriented 7. Financial Knowledge 8. Time Management Skills 9. Team Orientation IMPORTANT EDUCATION • High school diploma or a General Equivalency Diploma (GED) required • Associates or Bachelors degree in facilities management, building, business or other related field preferred IMPORTANT EXPERIENCE • A minimum of 1 year of work experience in an administrative, accounting or tenant services capacity • Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications • Previous customer service experience • Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred ADDITIONAL ELIGIBILITY QUALIFICATIONS • Working knowledge of lease terms, the reconciliation process for Common Area Maintenance, insurance, and real estate taxes • Proficient in understanding management agreements and contract language • Working knowledge of computer software programs and base building systems • Computer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint) • Demonstrated ability to exercise good judgment • Excellent interpersonal skills • Ability to work a flexible schedule as needed, including but not limited to overnight travel, on call after hours and weekends WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 90% of the time; and extend hands and arms in any direction. AAP/EEO STATEMENT C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated. OTHER DUTIES This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location. Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected] . Please refer to the job title and job location when you contact us.
Facilities Coordinator
Cushman & Wakefield, New York
Job Title Facilities Coordinator Job Description Summary The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities. Job Description ESSENTIAL FUNCTIONS AND RESPONSIBILITIES• Provide general overall facility management services, including continuous monitoring of office/facility• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery• Follow up with clients to ensure customer satisfaction• Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action• Remain knowledgeable regarding all operational aspects of building systems• Coordinate with outside contractors for the service and repairs of equipment• Follow protocol for effective building-specific maintenance and safety procedures• Maintain on-going communication with contractors, client, and team• Assist with site inspection within the assigned building portfolio• Create work orders and assign work orders to the engineering staff, subcontractors, and vendors• Report on open and closed work orders and check the status of open work orders with the assigned party• Request, review, and submit work orders, bids, and proposals from vendors• Verify final invoice pricing and process payments in a timely manner• Assist in the monitoring and assessment of vendor performance• Train vendors on work order and billing procedures• Manage complex work orders such as environmental issues and disaster recovery• Manage service and performance of vendors and landlords for timely completion of jobs• Create and record appropriate written communication between all parties• Schedule and document maintenance and repairs on building equipment• Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates• Provide process and procedures training and direction to new associates• Coordinate special events in support of client• Assist with measuring and reporting key performance indicators against service level agreements• Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work productKEY COMPETENCIES1. Communication Proficiency (oral and written)2. Customer Focus3. Initiative4. Sense of Urgency5. Multi-Tasking6. Detail Oriented7. Financial Knowledge8. Time Management Skills9. Team OrientationIMPORTANT EDUCATION• High school diploma or a General Equivalency Diploma (GED) required• Associates or Bachelors degree in facilities management, building, business or other related field preferredIMPORTANT EXPERIENCE• A minimum of 1 year of work experience in an administrative, accounting or tenant services capacity• Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications• Previous customer service experience• Prior experience working in the facilities/property management, commercial real estate or professional services industries preferredADDITIONAL ELIGIBILITY QUALIFICATIONS• Working knowledge of lease terms, the reconciliation process for Common Area Maintenance, insurance, and real estate taxes• Proficient in understanding management agreements and contract language• Working knowledge of computer software programs and base building systems• Computer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint)• Demonstrated ability to exercise good judgment• Excellent interpersonal skills• Ability to work a flexible schedule as needed, including but not limited to overnight travel, on call after hours and weekendsWORK ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 90% of the time; and extend hands and arms in any direction.AAP/EEO STATEMENTC&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.OTHER DUTIESThis job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.The company will not pay less than minimum wage for this role.The compensation for the position is: $25.15 - $31.83Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected] . Please refer to the job title and job location when you contact us.
Facilities Coordinator
Cushman & Wakefield, Miami
Job Title Facilities Coordinator Job Description Summary The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities. Job Description ESSENTIAL FUNCTIONS AND RESPONSIBILITIES• Provide general overall facility management services, including continuous monitoring of office/facility• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery• Follow up with clients to ensure customer satisfaction• Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action• Remain knowledgeable regarding all operational aspects of building systems• Coordinate with outside contractors for the service and repairs of equipment• Follow protocol for effective building-specific maintenance and safety procedures• Maintain on-going communication with contractors, client, and team• Assist with site inspection within the assigned building portfolio• Create work orders and assign work orders to the engineering staff, subcontractors, and vendors• Report on open and closed work orders and check the status of open work orders with the assigned party• Request, review, and submit work orders, bids, and proposals from vendors• Verify final invoice pricing and process payments in a timely manner• Assist in the monitoring and assessment of vendor performance• Train vendors on work order and billing procedures• Manage complex work orders such as environmental issues and disaster recovery• Manage service and performance of vendors and landlords for timely completion of jobs• Create and record appropriate written communication between all parties• Schedule and document maintenance and repairs on building equipment• Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates• Provide process and procedures training and direction to new associates• Coordinate special events in support of client• Assist with measuring and reporting key performance indicators against service level agreements• Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work productKEY COMPETENCIES1. Communication Proficiency (oral and written)2. Customer Focus3. Initiative4. Sense of Urgency5. Multi-Tasking6. Detail Oriented7. Financial Knowledge8. Time Management Skills9. Team OrientationIMPORTANT EDUCATION• High school diploma or a General Equivalency Diploma (GED) required• Associates or Bachelors degree in facilities management, building, business or other related field preferredIMPORTANT EXPERIENCE• A minimum of 1 year of work experience in an administrative, accounting or tenant services capacity• Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications• Previous customer service experience• Prior experience working in the facilities/property management, commercial real estate or professional services industries preferredADDITIONAL ELIGIBILITY QUALIFICATIONS• Working knowledge of lease terms, the reconciliation process for Common Area Maintenance, insurance, and real estate taxes• Proficient in understanding management agreements and contract language• Working knowledge of computer software programs and base building systems• Computer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint)• Demonstrated ability to exercise good judgment• Excellent interpersonal skills• Ability to work a flexible schedule as needed, including but not limited to overnight travel, on call after hours and weekendsWORK ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 90% of the time; and extend hands and arms in any direction.AAP/EEO STATEMENTC&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.OTHER DUTIESThis job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected] . Please refer to the job title and job location when you contact us.
Facilities Coordinator
Cushman & Wakefield, San Juan Capistrano
Job Title Facilities Coordinator Job Description Summary The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities. Job Description ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Pay: $26hr-$29hr.• Shift: Monday-Friday (7:00am-3:30pm or 8:00am-4:30pm)• Provide general overall facility management services, including continuous monitoring of office/facility• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery• Follow up with clients to ensure customer satisfaction• Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action• Remain knowledgeable regarding all operational aspects of building systems• Coordinate with outside contractors for the service and repairs of equipment• Follow protocol for effective building-specific maintenance and safety procedures• Maintain on-going communication with contractors, client, and team• Assist with site inspection within the assigned building portfolio• Create work orders and assign work orders to the engineering staff, subcontractors, and vendors• Report on open and closed work orders and check the status of open work orders with the assigned party• Request, review, and submit work orders, bids, and proposals from vendors• Verify final invoice pricing and process payments in a timely manner• Assist in the monitoring and assessment of vendor performance• Train vendors on work order and billing procedures• Manage complex work orders such as environmental issues and disaster recovery• Manage service and performance of vendors and landlords for timely completion of jobs• Create and record appropriate written communication between all parties• Schedule and document maintenance and repairs on building equipment• Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates• Provide process and procedures training and direction to new associates• Coordinate special events in support of client• Assist with measuring and reporting key performance indicators against service level agreements• Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product KEY COMPETENCIES 1. Communication Proficiency (oral and written)2. Customer Focus3. Initiative4. Sense of Urgency5. Multi-Tasking6. Detail Oriented7. Financial Knowledge8. Time Management Skills9. Team OrientationIMPORTANT EDUCATION • High school diploma or a General Equivalency Diploma (GED) required• Associates or Bachelors degree in facilities management, building, business or other related field preferredIMPORTANT EXPERIENCE • A minimum of 1 year of work experience in an administrative, accounting or tenant services capacity• Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications• Previous customer service experience• Prior experience working in the facilities/property management, commercial real estate or professional services industries preferredADDITIONAL ELIGIBILITY QUALIFICATIONS • Working knowledge of lease terms, the reconciliation process for Common Area Maintenance, insurance, and real estate taxes• Proficient in understanding management agreements and contract language• Working knowledge of computer software programs and base building systems• Computer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint)• Demonstrated ability to exercise good judgment• Excellent interpersonal skills• Ability to work a flexible schedule as needed, including but not limited to overnight travel, on call after hours and weekendsWORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 90% of the time; and extend hands and arms in any direction.AAP/EEO STATEMENT C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.OTHER DUTIESThis job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.#INDCWSCushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.The company will not pay less than minimum wage for this role.The compensation for the position is: $25.00 - $29.00C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected] . Please refer to the job title and job location when you contact us.
Facilities Coordinator
Cushman & Wakefield, Peachtree Corners
Job Title Facilities Coordinator Job Description Summary The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities. Job Description ESSENTIAL FUNCTIONS AND RESPONSIBILITIES• Provide general overall facility management services, including continuous monitoring of office/facility• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery• Follow up with clients to ensure customer satisfaction• Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action• Remain knowledgeable regarding all operational aspects of building systems• Coordinate with outside contractors for the service and repairs of equipment• Follow protocol for effective building-specific maintenance and safety procedures• Maintain on-going communication with contractors, client, and team• Assist with site inspection within the assigned building portfolio• Create work orders and assign work orders to the engineering staff, subcontractors, and vendors• Report on open and closed work orders and check the status of open work orders with the assigned party• Request, review, and submit work orders, bids, and proposals from vendors• Verify final invoice pricing and process payments in a timely manner• Assist in the monitoring and assessment of vendor performance• Train vendors on work order and billing procedures• Manage complex work orders such as environmental issues and disaster recovery• Manage service and performance of vendors and landlords for timely completion of jobs• Create and record appropriate written communication between all parties• Schedule and document maintenance and repairs on building equipment• Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates• Provide process and procedures training and direction to new associates• Coordinate special events in support of client• Assist with measuring and reporting key performance indicators against service level agreements• Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work productKEY COMPETENCIES1. Communication Proficiency (oral and written)2. Customer Focus3. Initiative4. Sense of Urgency5. Multi-Tasking6. Detail Oriented7. Financial Knowledge8. Time Management Skills9. Team OrientationIMPORTANT EDUCATION• High school diploma or a General Equivalency Diploma (GED) required• Associates or Bachelors degree in facilities management, building, business or other related field preferredIMPORTANT EXPERIENCE• A minimum of 1 year of work experience in an administrative, accounting or tenant services capacity• Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications• Previous customer service experience• Prior experience working in the facilities/property management, commercial real estate or professional services industries preferredADDITIONAL ELIGIBILITY QUALIFICATIONS• Working knowledge of lease terms, the reconciliation process for Common Area Maintenance, insurance, and real estate taxes• Proficient in understanding management agreements and contract language• Working knowledge of computer software programs and base building systems• Computer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint)• Demonstrated ability to exercise good judgment• Excellent interpersonal skillsWORK ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 90% of the time; and extend hands and arms in any direction.AAP/EEO STATEMENTC&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.OTHER DUTIESThis job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected] . Please refer to the job title and job location when you contact us.
Facilities Coordinator
Cushman & Wakefield, Covington
Job Title Facilities Coordinator Job Description Summary The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities. Job Description ESSENTIAL FUNCTIONS AND RESPONSIBILITIES• Provide general overall facility management services, including continuous monitoring of office/facility• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery• Follow up with clients to ensure customer satisfaction• Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action• Remain knowledgeable regarding all operational aspects of building systems• Coordinate with outside contractors for the service and repairs of equipment• Follow protocol for effective building-specific maintenance and safety procedures• Maintain on-going communication with contractors, client, and team• Assist with site inspection within the assigned building portfolio• Create work orders and assign work orders to the engineering staff, subcontractors, and vendors• Report on open and closed work orders and check the status of open work orders with the assigned party• Request, review, and submit work orders, bids, and proposals from vendors• Verify final invoice pricing and process payments in a timely manner• Assist in the monitoring and assessment of vendor performance• Train vendors on work order and billing procedures• Manage complex work orders such as environmental issues and disaster recovery• Manage service and performance of vendors and landlords for timely completion of jobs• Create and record appropriate written communication between all parties• Schedule and document maintenance and repairs on building equipment• Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates• Provide process and procedures training and direction to new associates• Coordinate special events in support of client• Assist with measuring and reporting key performance indicators against service level agreements• Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work productKEY COMPETENCIES1. Communication Proficiency (oral and written)2. Customer Focus3. Initiative4. Sense of Urgency5. Multi-Tasking6. Detail Oriented7. Financial Knowledge8. Time Management Skills9. Team OrientationIMPORTANT EDUCATION• High school diploma or a General Equivalency Diploma (GED) required• Associates or Bachelors degree in facilities management, building, business or other related field preferredIMPORTANT EXPERIENCE• A minimum of 1 year of work experience in an administrative, accounting or tenant services capacity• Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications• Previous customer service experience• Prior experience working in the facilities/property management, commercial real estate or professional services industries preferredADDITIONAL ELIGIBILITY QUALIFICATIONS• Working knowledge of lease terms, the reconciliation process for Common Area Maintenance, insurance, and real estate taxes• Proficient in understanding management agreements and contract language• Working knowledge of computer software programs and base building systems• Computer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint)• Demonstrated ability to exercise good judgment• Excellent interpersonal skills• Ability to work a flexible schedule as needed, including but not limited to overnight travel, on call after hours and weekendsWORK ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 90% of the time; and extend hands and arms in any direction.AAP/EEO STATEMENTC&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.OTHER DUTIESThis job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected] . Please refer to the job title and job location when you contact us.
Facility Coordinator
Cushman & Wakefield, Needham
Job Title Facility Coordinator Job Description Summary Facility Coordinator of services for a portfolio of locations through subcontractors. Job Description Facility Coordinator Job Description for Quest Diagnostics Account at C&W ServicesThis position is responsible for managing and coordinating facility service needs for the client through a CMMS system while ensuring completion of work, data capture, and client satisfaction.Responsible for all aspects of the Corrigo Work Order System. Monitor active work orders, track and maintain back log.Evaluate work orders from National Operations Center (NOC) and off duty hours for proper assignment and follow through.On-call for Patient Service Centers (PSC) region assigned during off hours and weekends. Manages Emergency work orders to guarantee response times and proper action is taken.Manage work load via Corrigo and assign/reassign vendors as needed for work load.Obtains all quotes from Vendors for various building projects generated Creates corrective request, and children WO's for Patient Service Centers (PSC) locations as needed. Submit all proposals for work over NTE limit to correct approver(s). Follow-up with approver(s) and status of proposals for approval weekly.Source vendors to cover the scope of work (based on C&W Services contract and location type)Weekly billing/invoicing review to ensure vendors billing at correct rates and with correct information.Required capabilities:Microsoft Office Suite especially ExcelAbility to use Web based systemDesired Capabilities:Familiarity with Facility Services or SubcontractingAbility to multi-taskExperience with Corrigo or another CMMS systemAbility to work with groups both locally and remotely based.Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.The company will not pay less than minimum wage for this role.C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected] . Please refer to the job title and job location when you contact us.