Customer Service Agent Salary in USA

Kaizen Advance is a growing consulting company based in Atlanta, GA, specializing in connecting quality workers with work-from-home (remote) opportunities. We are looking for Client Support Agents to work from home and be the primary link between our client's current and potential customers.JOB DESCRIPTION:The Client Support Agent is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department of various Fortune 500 companies. This is an Independent Contractor opportunity.JOB DUTIES:Provides timely and accurate information to incoming customer order status and product knowledge requestsProcesses customer orders/changes/returns according to established department policies and proceduresProvides timely feedback to the company regarding service failures or customer concernsPartners with the sales team to meet and exceed customer service expectationsWHAT IT TAKES TO SUCCEED:Outstanding problem-solving skillsPatience and empathy - an ability to manage stress and work under pressureExcellent communication skills in writing and verbal with outstanding listening skillsAbility to provide knowledgeable, friendly, and professional customer serviceExperience navigating and efficiently using program tools and software using technologyBasic computer skillsQUALIFICATIONS:Must be a legal US Resident and CitizenMust be at least 18 years of ageMust be able to pass a 7-year criminal background checkMust be able to work at least 15 hours (30 intervals) a weekNo degree necessary a great work-from-home opportunity for anyone ready to invest in themselves and work hard!Previous customer service experience is preferred but is not requiredWHAT YOU NEED TO GET STARTED:A Desktop or Laptop (Windows)Wired internet connectionNoise-cancelling headsetQuiet workspaceWHY SHOULD YOU APPLY?You can create your work schedule to fit your needs, whether you want a full-time or part-time scheduleYou have the opportunity to receive performance-based compensation or other incentivesYou can work remotely

PRIMARY RESPONSIBILITIES:Responds, investigates, and resolves any inbound customer requests and inquiriesUses several systems for status updates on all network ordersProvides technical assistance and support for incoming queries and issuesRecommends appropriate productPlace outbound calls to accounts to resolve items on unclean ordersManages difficult customer situations in a calm and professional mannerProactively contacts customers to follow up on customer requestsManually enter orders into the systemApplies discounts and credits on warranty claimsProvides pricing on individual and multiple ordersNotifies customers on any deviations from delivery or further commitments ahead of timeBuilds customer interest in new products (lenses, coatings) and servicesProvides information, and modifications to insurance claim orderAssists with product conversionsProvides assistance to sales, marketing, and financeAssist internal stakeholders with inquiries related to accounts, products, services, and status of ordersDocuments contacts, actions, and responses in the provided toolsActively gathers feedback and drives continuous improvement of services and processesQUALIFICATION REQUIREMENTS:High school diploma or equivalentStrong customer focus and customer service attitudeStrong verbal and written communication skillsExcellent interpersonal skills for professional interactions with customers and stakeholders from other VIS departments.Strong ability to work in a fast-paced environment and under certain time pressure, high flexibility and adaptability to changing priorities, considerable judgment and initiative to resolve any problems, make robust recommendations and/or escalate to the appropriate management levelStrong problem solving, teamwork, and time management skills3 to 5 years of either technical customer service experience and/or optical experienceWillingness and ability to catch up on customer service and/or optical skills & knowledge (depending on individual background and experience)Solid computer and Microsoft Office skills, in particular, Excel and Word

Visit EarthlyClientSolutions.com to applyWork for top brands like Peloton, Louis Vuitton, Carnival Cruises, and more!We’ve been helping countless individuals all over the country find jobs best suited for their interests, while helping businesses locate perfect employees. People are seeking work from home positions more now than ever & Earthly Client Solutions is the first place people think of when they consider remote work! We strive to provide the best companies, customer service & opportunities to grow within the company.Earthly Client Solutions is different from other agencies, offering job seekers and employers a wide range of options for their every need. Here at Earthly Client Solutions, we give you full control of your time, as well as money, so that you can make space for what matters most! Whether you're a stay at home mom or stay at home dad, retired individual, or simply tired of your 9-5, we have the perfect opportunity for you! Create your own schedule and work for your favorite Fortune 500 companies, all in the comfort of your own home! Let's end the strenuous, stressful job-search process. Apply today and let us ensure that you get the kind of support and placement that you need.The ideal candidate loves speaking with people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.Responsibilities:- Communicate with customers via phone, email and chat- Provide knowledgeable answers to questions about product, pricing and availability- Work with internal departments to meet customer's needs- Data entry in various platformsQualifications- Must be at least 18 years old- Must pass a skill assessment and background check- Excellent phone etiquette as well as verbal, written, and interpersonal skills- Ability to multi-task, organize, and prioritize work- A computer device- Headset or headphones with microphone attachment- A strong, stable internet connection- A quiet work areaPlease note: Onboarding does not equal approval. Onboarding is in place to explain the position and direct you to the necessary steps.Approval is contingent upon your skill assessment and background check results. If you pass, you may proceed. If not, you will be prompted to have your credentials removed from the platform.This is a 1099 independent contractor position. Once you apply at EarthlyClientSolutions.com, you will be directed to orientation, which will give you a general overview of the position and answer all questions. Once finished, you will proceed with registration. A background check and skill assessment will ensue. Once approved, you will choose a company to work for and undergo a training period with them. After certification, you will have the opportunity to select your own schedule and begin earning. We are available Monday-Friday, 8am-6pm for assistance or to answer any questions!

* Handle inbound customer service calls in compliance with client policies* Resolve customer issues* Respond to customer inquires* Create positive experiences with customer* Excellent customer Service* Maintain client and company confidentiality**Requirements*** Independent and self-motivated* Strong written and verbal communication skills* Proficient in Microsoft* Excellent organizational and time management abilities* Ability to multitask and prioritize tasks effectively* Strong attention to detail and problem-solving skillsThis work from home position requires you to provide and work from your own equipmentYou may email @ for the Next Step.

Shift: Monday through Saturday with a weekday and Sunday off. Guaranteed Hours Job Duties Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Performs administrative support functions necessary for efficient station operations. Performs other duties as assigned.Minimum EducationHigh School Diploma/G.E.D.Knowledge, Skills and AbilitiesAbility to operate computer terminal. Ability to lift 50 Lbs. Ability to maneuver packages of any weight above 50 lbs. With appropriate equipment, and/or assistance from another person. Good human relations and communications skills.FedEx Express is absolutely, positively your best choice for a career.Are you looking for a company that provides a safe, diverse and rewarding environment where employees have opportunities to grow and succeed?Are you looking for a company that provides benefits, competitive pay and opportunities to develop your skills into a rewarding career?This is who we are and what we do. Come join the team that is recognized consistently among best employers and is the world's largest express transportation company, providing services to more than 220 countries and territories. Come help us deliver the FedEx Purple Promise by making every customer experience outstanding.We're excited that your career search has brought you to FedEx. Visit the link below to see more about what it means to join the team at FedEx:https://www.fedex.com/en-us/about/working-at-fedex.htmlFedEx Express is an AA/EEO/Veterans/Disabled EmployerFedEx Express prohibits discrimination and harassment against any applicant or employee on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.LEARN MORE

SERVICES. Supplier shall perform the following Services:Field Services and Parts:Technical phone support for field services, parts, and Remote Services (both Industrial and Turbine) requests from Customers; including answering calls, assessing caller needs, and determining corrective action.Response to incoming phone calls, email, and general communication through Company-facilitated collaboration tools.Case creation and management for warranty equipment issues.Field engineering dispatch, parts fulfillment, and quality surveys.Support to "Know Your Customer" and "Customer Master File" processes.Parts sales, including meeting or exceeding yearly volume growth targets.Installed Base entry and management.Obtaining and uploading Field Service Reports Key Responsibilities:Receive internal and external requests for quote. Support part requests for: Switchgear, breakers, transformers, drives and motors.Forward quote to CustomerReceive purchases orders. Book orders in ERPTrack order throughout the process to ensure requested materials/service are delivered to requesting customer within the quoted time frame.The following is a list of activities to be performed. It is understood by both Company and Supplier that this list is illustrative, not exhaustive:Scope Call Center will provide basic L1 support for incoming calls (in English only)will provide Call Center access to the GE applicable business unit instance.Center will not have access to the GE business unit instance of SFDC.Center will be the first point of contact for phone and email support to GE business unit external and internal Customers globally as well as the GE FT Wayne 800 number support, Salem Remote Diagnostic Support and Controls Connect 800 number supportCase creation, case dispatch, and escalation as per SOPs defined by GE business unit and existing Remote Diagnostics Service process.activities on calls, cases and dispatchesof metrics monthly (calls and cases)Center will support all SOPs created by GE business unit for case management and Customer support.Center will train all agents on new SOPs when defined and provided by applicable GE business unit Power Conversion SLA TermsSpeed to Answer (ASA) = less than 30 secondsRate Over 30 Seconds = less than 5% per monthRouting Accuracy = greater than 95%Power Conversion VolumeCases created by the current Call Centre currently range between 800 - 1400 per month.Supplier shall maintain service coverage 24 hours a day, 365 days per year. Supplier shall be responsible to determine the appropriate amount and schedule of resources to support service and meet Company deliverables under this Statement of Work. At the time of this Statement of Work's writing, the call volume is approximately 2000 incoming calls per month, and 2000 outgoing calls per month. DELIVERABLES. Supplier shall deliver the following Deliverables:Customer call abandon rate must be kept below 5%.Method: Review system-generated reports on a monthly basis or as neededCustomer call answer time must be less than 30 seconds.Method: Review system-generated reports on a monthly basis or as neededQuality rating of 90% or betterMethod: Complete bi-monthly audits of case creationRandom call monitoringMethod: Complete weekly unscheduled and random call monitoring for call qualityDrive and implement process improvements as needed.Hire and retain top talent to support deliverables under this Statement of Work Supplier shall work towards a goal of maintaining maximum yearly attrition rate under 12% and replace resources in a timely manner whenever attrition occurs. Voluntary displacement of resources such as team size adjustments due to productivity enhancements, as well as other changes approved or requested by the Company, will not be considered as attrition. Supplier will provide statistical information and progress reports on services provided as requested.Recording 100% incoming and outgoing calls is required. Call Recordings are to be kept for a minimum of 2 weeks.Screenshot capturing is required during calls. Screen recordings are to be kept for a minimum of 2 weeks.Required SkillsetThe following are the minimal skills that shall be noted for determining qualified candidates to perform in this Statement of Work. Supplier shall use this list as part of its selection and recruitment process for this Statement of Work.High school diploma (for US-based resources)College degree (required for non-US resources)Ability to effectively work in a high volume, quick response environment.Excellent oral and written communication skills (English; other languages only as required by Company in writing to support growth outside the United States)Ability to listen, understand, follow up on and resolve customer requirements.Passion for customer service and innovationProficiency in MS Office, MS Outlook, Internet Explorer

Job Duties Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Performs administrative support functions necessary for efficient station operations. This is a non-driving position. Performs other duties as assigned.Minimum EducationHigh School Diploma/GEDMinimum ExperienceNoneKnowledge, Skills and AbilitiesAbility to operate computer terminal. Ability to lift 50 lbs. Ability to maneuverpackages of any weight above 50 lbs. with appropriate equipment and/or assistance from another person. Good human relations and communications skills.Job ConditionsNon-covered safety sensitive position. Ability to work in a constant state of alertness and in a safe manner. Part time• $18.49 pay per hour• Monday thru Friday 3:00 PM - 7:30 PM• 18+ years old• Must pass all required training.• Ability to pass a drug screen and background check• Must be able to lift 50 lbs.• Have not worked within the past 6 months with FedEx Express• Station Address: 165 Airport Road, Fayetteville NC 28306FedEx Express is absolutely, positively your best choice for a career.Are you looking for a company that provides a safe, diverse and rewarding environment where employees have opportunities to grow and succeed?Are you looking for a company that provides benefits, competitive pay and opportunities to develop your skills into a rewarding career?This is who we are and what we do. Come join the team that is recognized consistently among best employers and is the world's largest express transportation company, providing services to more than 220 countries and territories. Come help us deliver the FedEx Purple Promise by making every customer experience outstanding.We're excited that your career search has brought you to FedEx. Visit the link below to see more about what it means to join the team at FedEx:https://www.fedex.com/en-us/about/working-at-fedex.htmlFedEx Express is an AA/EEO/Veterans/Disabled EmployerFedEx Express prohibits discrimination and harassment against any applicant or employee on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.LEARN MORE

How many companies can say they've been in business for over 177 years?!Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!What's the role?Customer Service is the primary contact for our Eye Care Professionals, within the Zeiss network of labs. The team is the main liaison between our customers, sales and lab operations that assures information between all parties is accurate to the customer's satisfaction.Customer Service Representative, entry level, handles a very high volume of calls daily, taking orders, as well as, providing information to our customers on how their orders are progressing throughout the network. The Customer Service Representative is the customer's brand ambassador and shows responsibility and accountability by resolving basic product or service issues through clarifying the customer's complaint and following the escalation process as required Sounds Interesting? Here's what you'll do: • Manages a high volume of incoming calls for order status checks, as well as taking orders.• Performs all manual order entry functions for placing orders.• Provides accurate estimated shipping dates.• Follow-ups on customer requests, orders and/or any further issues in a timely manner.• Documents and reports pertinent customer feedback to management in timely manner.• Follows safety standards and reports any safety concerns to leadership.Do you qualify?• HSD / GED required• 3 - 5 Years proven customer service experience• Previous experience using a computer and familiarity with email and Microsoft Office Suite• Basic Keyboarding skills to include 10-keyYears & Type Preferred• Previous optical experienceKNOWLEDGE / SKILLS / ABILITIESRequired Knowledge / Skills / Abilities• Ability to multi-task, prioritize, and use time effectively.• Ability to navigate multiple systems effectively• Basic understanding of order processing throughout the network• Strong verbal and written communication skills• Possess a high degree of listening and comprehension skills• Customer orientation and ability to adapt/respond to different types of personalities• Demonstrate a high degree of customer focus and a positive customer service attitude• Willingness and ability to learn optical skills and knowledgePreferred Knowledge / Skills / Abilities Working Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.We have amazing benefits to support you as an employee at ZEISS!MedicalVisionDental401k MatchingEmployee Assistance ProgramsVacation and sick payThe list goes on!Position Type/Expected Hours of WorkThis is a full-time position.The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.This position is also eligible for a performance bonus. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.ZEISS is an EEO/AA/M/F/Disabled Veteran EmployerYour ZEISS Recruiting Team:Christina Choing

Job Summary:The Customer Service Agent helps dealers, distributors, and end-users be successful with our products. They respond to customers through all our channels chat, email, and phone by offering product and service solutions. The Customer Service Agent will enter finished goods orders. They will establish relationships with our business partners to grow and cultivate new business. Our Team: Our team is made up of amazing individuals who care and invest in what they do. They are goal driven and are professionals who mirror our business values of excellence, servant-leadership, and live by the golden rule. The culture at King Technology is strong and creates and extremely desirable place to work. Essential Functions:Manages and responds to incoming submissions to our company website both chat and emailEnters finished goods orders for the company Is an expert at our products, services, and water care solutions Handles all distributor/dealer/sales representative inquiries relating to order status, literature requests and sales and marketing programs Updates company databasesHandles projects delegated by manager or team leadMust act with honesty and integrityBe prepared to be relational and act with trust and support for your teammates and our customersRequired Skills:Must be able to work independently and manage workloadWill interact with a wide range of people on a technical subjectExcellent verbal and written communication skills are a mustThe ability to solve problems and possesses organizational skillsDemonstrates the ability to be very detailedJob Qualifications:High school diploma: post high school education preferred2-3 years of Customer Service experience requiredMust have experience with MS Office suite

Kelly Services, in partnership with Nissan North America, is currently recruiting for INFINITI Call Center Customer Service Agents to handle inbound and outbound phone calls for their Infiniti Call Center. If this sounds interesting to you read on for more details and apply today! Pay: $24.00/hrQuarterly Bonus Eligibility: $1,500 per quarterShift: Must be available 7am-7pm (Your 8 hour shift will be within these hours)This is a call center role with excellent promotional opportunities after one year! This position is a hybrid role (not 100% remote) and must live near Murfreesboro, TN.What does a typical day as a INFINITI Call Center Customer Service Agent look like? You'll be: Providing claim support to Nissan dealers by adjudicating warranty claims to ensure timely and accurate claim paymentProviding exceptional customer service over the phone, while acting with urgency regarding Nissan vehicles Working collaboratively within various departments to develop strategies and plans to provide appropriate solutions to the customerJob Qualifications:Bachelor's Degree is required Excellent computer skills coupled with strong typing skills (40+ WPM) Enhanced customer focused skills, willingness to engage in and address issues as they ariseStrong work experience in customer service preferredPerks:Weekly Pay16 paid holidays10-15 days of Paid Time OffEnhanced Medical BenefitsKelly Perks-Discount ProgramWhat happens next?Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still part of our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a INFINITI Call Center Customer Service Agent today!