Technical Support Engineer Salary in USA

Location: REMOTESalary: $20.00 USD Hourly - $28.00 USD HourlyDescription: Our client is currently seeking a Technical Support Engineer The role is Remote and is 3rd shift (9:30 pm ET to 6:00 pm ET) This job will have the following responsibilities: provide Tier 2 level support, following established processes and procedures, to assist the customer with issue resolution for various network devices which will include opening TAC cases and monitoring their success to resolution for various OEM's including Cisco, Juniper, and Cradlepoint. It is also preferred if you have experience with MACD (Moves, Add, Changes, and Deletes) for the following: Cx and/or UC Voice technology applicable to customer MACDs (Cisco, Genesys, Microsoft, SBC's etc.). Understanding of VoIP and Network components associated with Cx and UC Voice Platforms. Qualifications & Requirements: Corporate Service Desk experience supporting both hardware and software from various Original Equipment Manufacturers (OEM).Must be flexible to take on new work assignments often with varied technical and customer support responsibilities Must be able to work various schedules to support 24x7x365 customer commitments Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

Problem Solvers. Proactive Protectors. Relentless Allies. Ready to join us? Let's get started. Job Title: Technical Support Engineer Job Duties: Provide specialized cyber security engineering support serving as the technical interface between Company and customers. Provide technical problem-solving and support to customer base and also act as a customer advocate. Troubleshoot security measures for customers to ensure safe infrastructure. Troubleshoot Company product and network issues. Develop and maintain a thorough understanding of Company software products, its implementation, and use within client environments, and assess common challenges. Assist in customer retention process by proactively contacting customers to ensure satisfaction and renewal of product and services. Improve the Company's support process by creating knowledge-based articles, product solutions, additional best practices documentation, and internal trainings. Create and submit feature requests to product management based on hand-on usage and valid customer requests that reflect growth of the products. Serve as a lead technical support engineer specialist to other staff. Develop and design training materials for all Company products. Liaise with sustaining, development, and sales as the point of contact for all technical issues. Position permits telecommuting from within the U.S. Required education: Bachelor of Science or equivalent in Electronic Engineering or related.Required experience: 12 months as Senior Systems Engineer or related. Additional minimum requirements: work experience to include at least 1 year of the following: Ability to manipulate data and databases to resolve product issues including, SQL and VMware; Security awareness and management on enterprise solutions; Windows networking, specifically related to inter-application communications; Installation, implementation, upgrading, design architecture and administration of complex IAM solutions; Enterprise level technical customer support with ability to provide specific design and change updates live on customer calls, along with live troubleshooting sessions. 40 hours/ week. Job site/ interview: Eden Prairie, MN. Salary $66,560 / year. EOE About UsThis is Fortra, where we're making a difference by offering a best-in-class solutions portfolio, proactively adapting to the ever-evolving cybersecurity threat landscape, and putting people first. Fortra is a cybersecurity company like no other. We're known for our innovative software and services, world-class support, and the commitment and satisfaction of employees across the globe. Our approach is different, and we're proud of that. For more information about what it's like to work for us, and learn about our culture, benefits, or perks, connect with us on LinkedIn. We Are FortraOur people make us great. Our employees are a resilient and diverse group of global problem solvers, proactive protectors, and relentless allies, empowered to show up every day authentically, ready to fight the good fight with Fortra. Here at Fortra, we believe we're stronger when we're all stronger. That's why we're committed to supporting and empowering our employees through a host of offerings, including competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more! Visit our website to learn more about why employees choose to work for Fortra. Remember to check out our Glassdoor to learn what our employees are saying and connect with us on LinkedIn.As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

Technical Support EngineerThe Technical Support Engineer will provide technical assistance on applications to resolve an end-user's connectivity issues with the NICE suite of products. Duties of this position will include troubleshooting and diagnosing escalated customer issues acting in a consultative fashion to arrive at a mutually beneficial solution for our customers, and coordinating with internal departments to provide a collaborative solution that will leave the NICE customer with a positive experience and a product that meets their needs. The highly skilled Technical Support team will provide exceptional client assistance in the resolution of complex problems, utilizing various communication methods - email, chat, and voice.As a Technical Support Engineer, a Typical Day Might Include the Following: Work tickets via a web-based ticketing system, email, voice, or chat When working tickets: Validate for correct prioritization and monitor communication to users of progress Fix end-user issues that can be resolved on applications Record and route incidents to specialist groups Provide resolution and recovery of incidents Keep clear and thorough records in the ticketing system of all actions taken Escalates incidents when necessary Troubleshoots VoIP, T1, DS3, Ethernet, OC-X, 1+ and Toll Free services Opens and monitors incidents created with 3rd party providers Pulls and analyzes logs for troubleshooting for contacts, applications, etc. Reads and analyzes network diagrams Regularly works flexible schedule and on-call services Effectively and professionally communicates with internal and external customers To Land This Gig You'll Need: Associate degree or currently working towards a Bachelor's Degree in Computer Science, Business Information Systems, or similar field, or equivalent work experience required. 3-5 years work experience in a customer service field, preferably in a technical capacity Excellent technical, troubleshooting and analytical skills Ability to excel in a fast-paced, agile environment where critical thinking and strong problem solving skills Excellent communication skills - written and verbal and ability to handle all interactions with internal and external clients with professionalism Ability to adapt quickly to change, think on your feet, communicate positively and work proactively Understanding of network topology and telecommunications architecture (PBX, Carriers, VoIP) Bonus Experience: 2+ years in a technical support role in a software or telecommunications environment. IP Telephony/ Telecommunications experience Experience in a telephony/telecommunications Dialer knowledge and Workforce Management experience Web Services and API knowledge and understanding of conceptual use Competent in database and SQL concepts

About Us:How many companies can say they've been in business for over 177 years?!Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!What's the role? The Technical Support Engineer (TSE) will provide advanced technical support to end users (e.g., Consumers, Carl Zeiss Meditec Field Sales and Service Representatives), as well as other Zeiss employees, Affiliates and Distributors, to resolve customer issues. The TSE is expected to utilize in-depth trouble shooting techniques to identify and engineer multi-level solutions to complex issues in accordance with their individual level of knowledge and expertise. For more complex customer issues they are expected to partner with, or escalate to, the appropriate support level or to Field Services as applicable. Additionally, the Technical Service Engineer is expected to work effectively with other departments as needed, to help ensure products meet service and quality performance, while contributing to the attainment of the Technical Support Center's service level goals.Sound Interesting? Here's what you'll do: Responsibilities that are central to the job and MUST be performed either unaided, or with the assistance of a reasonable accommodation, ref. ADA. Technical Support Respond to complex technical questions and inquiries from Field Service Engineers, Affiliates and Distributors, Sales, Customer Service, Parts and customers via telephone, fax, email, and occasionally on-site at customer locations. Contribute insights and feedback to the development of service documentation as requested. Review performance trending reports generated on the assigned instruments to determine any problem areas. Communicate performance trend information to other departments/teams on a monthly basis. Proactively maintain or improve his/her level of technical expertise on company products and services, especially dedicated supported products. Work cross-functionally with various departments, i.e. product or quality teams, to address or resolve customer or general service issues. Act as a mentor to Technical Support Representatives. Note: Essential functions may not be limited to the tasks and responsibilities listed, and based on business and departmental needs.Do you qualify? BA/BS in Engineering or Sciences or an equivalent combination of education and experience. Technical experience may be substituted for education. Minimum of four (4) years of experience as a Technical Support Engineer, or equivalent technical experience. High degree of technical proficiency, excellent problem solving skills, and analytical abilities required. Experience with basic electronics, mechanics, optics, personal computers, basic operating systems (Windows 95/98/NT/XP), and strong knowledge of networking set ups and protocols preferred. A+ and Net + certification strongly desired. Excellent communication (written and verbal) and interpersonal skills required.The hourly pay range for this position is $ 37.00 - $46.00The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.This position is also eligible for a performance bonus or sales commissions . ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.We have amazing benefits to support you as an employee at ZEISS!MedicalVisionDental401k MatchingEmployee Assistance ProgramsVacation and sick pay The list goes on! ZEISS is an EEO/AA/M/F/Disabled Veteran EmployerYour ZEISS Recruiting Team:Clara CresswellZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

Technical Support EngineerTechnical Support: Responsible for promptly responding to customer technical issues, coordinating internal and external resources, and providing continuous follow-up and resolution.Product Training: Responsible for conducting product training for relevant customer personnel to enhance their understanding and awareness of product features and business.Project Support: Analyze customer project requirements, develop project proposals, formulate technical solutions and bidding documents, anticipate technical issues during project implementation, and provide technical support throughout the project.After-sales Service: Responsible for handling after-sales issues and customer complaints, addressing and providing feedback on issues raised by customers, and assisting in resolving encountered problems.Qualifications:Bachelor's degree in a relevant field such as communication, electronics, or computer science.Strong learning ability, ability to work independently, good communication, coordination, and analytical skills, and strong self-management and time management skills.Strong proficiency in PPT creation and presentation skills.Some awareness of pre-sales.At least 3 years of work experience in the field of data center power distribution scheme design and technical support in the USA.Work Location: San Jose, California

At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you.At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you.Technical Support EngineerThe Technical Support Engineer will provide technical assistance on applications to resolve an end-user's connectivity issues with the NICE suite of products. Duties of this position will include troubleshooting and diagnosing escalated customer issues acting in a consultative fashion to arrive at a mutually beneficial solution for our customers, and coordinating with internal departments to provide a collaborative solution that will leave the NICE customer with a positive experience and a product that meets their needs. The highly skilled Technical Support team will provide exceptional client assistance in the resolution of complex problems, utilizing various communication methods - email, chat, and voice.As a Technical Support Engineer, a Typical Day Might Include the Following: Work tickets via a web-based ticketing system, email, voice, or chat When working tickets: Validate for correct prioritization and monitor communication to users of progress Fix end-user issues that can be resolved on applications Record and route incidents to specialist groups Provide resolution and recovery of incidents Keep clear and thorough records in the ticketing system of all actions taken Escalates incidents when necessary Troubleshoots VoIP, T1, DS3, Ethernet, OC-X, 1+ and Toll Free services Opens and monitors incidents created with 3rd party providers Pulls and analyzes logs for troubleshooting for contacts, applications, etc. Reads and analyzes network diagrams Regularly works flexible schedule and on-call services Effectively and professionally communicates with internal and external customers To Land This Gig You'll Need: Associate degree or currently working towards a Bachelor's Degree in Computer Science, Business Information Systems, or similar field, or equivalent work experience required. 3-5 years work experience in a customer service field, preferably in a technical capacity Excellent technical, troubleshooting and analytical skills Ability to excel in a fast-paced, agile environment where critical thinking and strong problem solving skills Excellent communication skills - written and verbal and ability to handle all interactions with internal and external clients with professionalism Ability to adapt quickly to change, think on your feet, communicate positively and work proactively Understanding of network topology and telecommunications architecture (PBX, Carriers, VoIP) Bonus Experience: 2+ years in a technical support role in a software or telecommunications environment. IP Telephony/ Telecommunications experience Experience in a telephony/telecommunications Dialer knowledge and Workforce Management experience Web Services and API knowledge and understanding of conceptual use Competent in database and SQL concepts

The Technical Support Engineer (TSE) is responsible for providing technical assistance to BMW Centers via the Service Managers, Shop Foremen and Dealer Technicians through the use of TSARA, email, telephone and on-sight Center / Dealer visits for escalated issues and to internal BMW Departments. The individual also needs to reply to TSARA Cases, emails and telephone efficiently and professionally. Closing out all TSARA Cases on problems that have been resolved and escalate trends or unresolved issues to the TSM and National Departments after an onsite inspection has been performed is also part of the job duties while ensuring that all technical assistance information provided to the Center / Dealer is documented in TSARA. The TSE will provide immediate on-site assistance to Centers with issues that cannot be resolved and schedule regular visits to ensure that all Centers are following the BMW Service Quality best practices and fixing vehicles right the first time and other Market Team / Regional Management initiated directives.You will also work with their Centers from a consultative perspective to be sure each reaches an appropriate level of customer satisfaction when cars are repaired in the workshop. Additionally, the TSE will perform vehicle inspections and provide feedback on:New product issues and safety related issues that have not been fully documented in TSARA via the submission of an Internal Field Report.Issues found in technical information (diagnostic test modules, ETMs, Repair Procedures, Technical Data, Training Info, etc.) via appropriate feedback systems.Product recommendations & suggestions to resolve technical issues via well written and descriptive emails (photos & illustrations when appropriate) to Technical Services.All problems that were not resolved resulting in a vehicle to be repurchased.Status of each dealers Workshop Processes, Customer Satisfaction levels, Special Tool Usage / Availability andRepair Methods, Centers / Dealers Technical Training status and consult with them in areas in need of improvement.This Technical Support Engineer role will be responsible for 10 BMW Centers and will be required to travel approx. 50% overnight. Join the BMW North America team and enjoy a high-performance Total Rewards package that may include:Medical, Dental, and Vision insuranceAll with options for $0 Employee contribution401(k) with Company matchRetirement Income Account (RIA)Employee vehicle programBonus eligibilityPaid Parental Leave of up to 6 weeksPaid Time Off in addition to Company paid holidays where eligibleHybrid work environmentVoluntary Benefits to fit your needsThe pay range for this role is: $100,639.00- $118,399.00.The selected candidate's education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.Even more so than the generous compensation and benefits, the culture and values of BMW of North America makes it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.At BMW, we are driven by diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran statusRequirements:Bachelor's degree in engineering, Technical Science, Automotive, or Transportation related field, or the equivalent in work experience.3-5 years as a BMW Master Technician preferred.Ability to perform diagnosis of complex technical issues utilizing BMW Group diagnostic equipment, or equivalent 3-5 years' experience in Service and Parts Business Management.Excellent written and verbal communication skills.Proficient in MS Office Suite.Automotive Service Excellence (ASE) Certifications A1-A8 and L1 preferred.

NYC PS NG911 Support Engineer Job DescriptionDivision:Public SafetyDepartment:NYC Public SafetyJob Title: Support Engineer, NYC Public SafetyLocation:Bronx, NY, Brooklyn NYReports to:NYC PS Support ManagerOverall Purpose:Primary focus is deploying, maintaining and supporting NYC NexGen 911 Logging and Recording Solution for the 911 system.Assisting product teams to successfully introduce new products/versions. Champion supportability and preventative action on behalf of the customer.Scope & Responsibilities:Provide 1 st /2 nd /3 rd line engineering support to the productProvisioning, deploying, patching and upgrading NRX/NIR Logging and Recording Solution including Inform, Screen Capture, TT911, Real Time Text (RTT), i3 Log Events and SIP Recording. Working closely with the deployment team to ensure successful deployment of software packages.Participate in multi-vendor digital forensic analysis in the event of a 911 call failure.Defining and implementing regular maintenance and health monitoring procedures.Work effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D. Take into account technical and commercial relationships with end users, partners and service providers.Deploy and provision systems to enable replication of customer issues to diagnose and repair without jeopardising customer data or operations.Participate in a 24-7 Out of Hours call out rotationEducation & Background:The successful candidate is likely to have higher education qualification in science or technology subjects. A degree level qualification is desirable.The ideal candidate is a rapid learner, self-motivated and a good communicator and problem solver. A high quality of work is also particularly important.Relevant technical customer support experience preferred, particularly within a Public Safety environment. Understanding what represents good 'customer service' and how to deliver it is essential.Essential skills: Working knowledge of Windows server and client technology, ideally supportingweb applications and services VMWARE ESXI / Vcenter v7 Wireshark Experience in creating, modifying and running databases queries (MS SQL and Oracle MySQL). Network operations experience (firewalls, network security groups etc) Experience with SIPREC and VoIP Recording Experience running scripts from PowerShell or similar Experience with web application and services configuration management • Efficient, effective and respectful communication skills both with customers and within internal departments. Including; Excellent written and spoken English Good listener, able to identify and validate assumptions Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment Multi-tasking and time-management to prioritise and switch between varied tasks Focused and calm under pressure Careful record keeping Able to use initiative and to work effectively both independently and as part of a team Useful skills:Experience with Logging and Recording Solutions (Optional) Experience to Azure Portal and familiarity with Azure services Technical writing skills Experience querying Web API's Experience of configuring Application Monitoring and Dashboards Other Information:Be flexible with working hours when needed to address critical or urgent mattersParticipate in an on-call roster with other engineers.

Vertiv is hiring a Technical Support Engineer (remote) for our Monitoring products. This position provides technical expertise and problem resolution on the field integration of Infrastructure Management Solutions. The position acts as the main contact for Infrastructure Management team and 1st Responder Customer Engineer's in the field and provides support directly to customers as required. The role provides technical expertise and resolution in addressing product performance issues. MTS Engineers lead warranty review, service documentation, parts research, and other service-related projects and provide sustaining product support, working closely with manufacturing and other departments. The position also plays a key role in the application and engineering of monitoring solutions for Remote Monitoring offerings.RESPONSIBILITIES Technical Support Provide Domestic and International Technical Assistance Self-deploy for on-site Technical Assistance as required with minimal supervision Model and enforce Vertiv safety guidelines at all times Lead customer meetings and teleconferences as directed Lead root cause investigation for critical sites Sustaining Lead development of service-related documentation Projects Participate in design, review, and testing of Enterprise and Remote Monitoring solutions Participate in development of departmental procedures/guidelines Participate in development and validation of database forms and procedures for monitoring offerings Create and deliver Webinar content as assigned Provide classroom and field training on technical subjects as required Administration Document phone calls for tracking and reporting purposes, methods may vary Submit expense reports, trip reports, and timecards accurately and on time Manage intercompany relationships and processes for product support Continuous Improvement Attend new product and self-development training classes Stay familiar with new products/environments that may affect product operation to include new revisions, updates, upgrades, etc. Other duties or projects as assignedQUALIFICATIONS Minimum six years military experience in computer, networking, or electronic fields desired Minimum four years equivalent industry experience in one or more of the following: BAS (Building Automation System)/BMS (Building Management Systems) systems Electronic Monitoring systems Protocols and integration Computer based networks Basic database knowledge Technical support Minimum three years' experience interacting with customers in a support role required, technical support experience preferred Experience working directly with sales teams to resolve customer problems Minimum three years' experience in Monitoring or BMS/BAS systems required Excellent technical knowledge of Vertiv Monitoring products and services or similar monitoring systems is required Effective troubleshooting skills and resolution documentation Strong knowledge of PCs and Current Windows Operating Systems Proficient in all Microsoft Office products, especially MS Outlook, Excel and SharePoint Firm understanding of Data Communications Processes, including: Network devices LANs, WANS VPNs, RDP, WebEx and other remote access tools Basic understanding of key protocols: Modbus, RS232, RS422, RS485, ARCnet, and BACnet, SNMP and other network protocols. Experience with transducers and sensors Experience with schematics and wiring diagrams Excellent writing and verbal communication skills Excellent organizational and time management skills Strong analytical and problem-solving abilities Possess a positive attitude and flexibility in a rapidly changing environment Ability to manage multiple projects/issues simultaneously Properly interact with all levels in the organization, and with the customer Conscientious, accurate, detail oriented, and self-motivated Ability to work without direct supervision EDUCATION AND CERTIFICATIONS Bachelor's or associates degree in computer or electrical engineering preferred, or equivalent training and experience Interacting with customers in a technical role Working directly with hardware and/or software systems in data center or other high-availability environments PHYSICAL REQUIREMENTS Reactive, fast paced environment Professional office environment On-call availability through a national paging/cellular system using a scheduled rotation Flexible schedule (Weekends, evenings, holidays) WORKING CONDITIONS 25% domestic and minimal international Driver's License Required: Yes Available for travel in event of emergencies At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected] No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Our client is a growing company producing popular Software Development and Data Analytics tools for their customers and users across the country. This is a great opportunity for the right candidate to get their foot in the door with a solid company in the IT space - if you have a non-technical background in customer service with degrees, courses, or bootcamps in IT or coding, please consider applying!Qualifications:3-5 years of experience in a customer-facing role, ideally in a technical support capacityAbility to context switch between multiple support chatsExperience with SQL for data analysis and/or statement writingAbility to parse complex logic problems by following a problem thread and producing a solutionExperience with taking ownership of customer issues and being curious about problem-solvingInterest in personal development - bootcamps, certifications, courses, lectures, etc.Ability to be in-office in San Francisco or NYC 4x/weekNice to Have:Experience supporting a cloud service in production (AWS/GCP/Azure)Exposure to Snowflake, BigQuery, PowerBI, Redshift, etc.Job Description:Work with company's customers on a daily basis in a support engineering capacityParticipate in live chat support for 4 hours of the day in order to assist with troubleshooting customer issuesContribute to team projects, overflow troubleshooting, administrative work, and investigation of long-term issuesWork closely with the development team to optimize tools for diagnostics and service performanceCollaborate with multiple teams (front-end, back-end, design, product, UI, DevOps, etc.) to ensure a positive customer experience for product usersIf interested, please apply directly or reach out to Emma Corcodilos at [email protected].