Network Technician Salary in USA

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research. We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step. Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration. General Summary/Overview:Under the direction of the Manager or Supervisor Desktop Technicians, the Network Technician provides level 2 technical support to Partners HealthCare Information Systems (IS) departments, medical practices and Massachusetts General Hospital (MGH) end-user community in regards to Partners HealthCare managed devices. Managed devices include, but are not limited to, desktop workstations, laptops, tablets, monitors, network printers, local printers, label printers, wristband printers, prescription printers, document scanners, barcode scanners and other peripheral devices.Responsibilities include operational support for production systems, key business applications and desktop resources; the Partners eCare (PeC) environment, printer and workstation inventories and mappings; as well as, software installation, network connectivity testing, troubleshooting, hardware deployment, moves & changes and ticket documentation.Principal Duties and Responsibilities:• Provides break/fix technical support for networked and stand-alone Partners managed devices to comply with Service Level Agreement. Prioritizes issues by level of urgency.• Escalates unresolved issues to appropriate level 3 IS Support Services team.• Collaborates with other Partners IS support groups as appropriate for support, troubleshooting of hardware, software, cabling, and network infrastructure problems.• Provides setup and configuration of network devices using standard OS tools, Epic tools, and Partners developed tools. Complies with standard naming conventions and modifies existing equipment settings and environments in accordance with Partners standards.• Participates in the execution of large hardware deployment projects or departmental moves.• Performs scheduled preventative maintenance on desktop and laptop workstations including, reimaging build, data backup and restoration, cleaning physical hardware, replacement of broken or out of warranty hardware and cable management.• Backup and restore primary user data stored on the local hard drive of private devices using data migration software User State Migration Tool (USMT).• Documents work performed in the work log of Incident tickets and work order Tasks within ServiceNow service management software.• Uses the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.• Occasional after hours and weekend work for shift coverage or to perform tasks that cannot be done during business hours.• Assumes on-call responsibilities on a scheduled rotation.• Other duties as assigned.Qualifications • One year experience in a Customer Service focused environment, preferably in healthcare.• Minimum six months experience with hands-on installation, configuration, troubleshooting and repair of workstations, laptops and printers.• Ability to frequently lift and carry supplies and hardware weighing up to 25 pounds.• CompTIA, Microsoft or ITIL certifications are a plus.Skills/Abilities/Competencies Required:• Working knowledge of Windows 7 and Windows 10 Enterprise Operating System• Skilled knowledge of HP desktops, laptops, tablets, printers and peripheral hardware components• Functional knowledge of supported software: MS Office 2007, 2010 and 2013 Suite applications, Office365, Outlook, Internet Explorer, Endpoint Protection antivirus software, SCCM and Citrix XenApp for EPIC• Ability to perform full disk encryption using SafeBoot• Backup and restore user data using User State Migration Tool (USMT)• Understanding of Ethernet topologies• Ability to apply troubleshooting techniques and diagnostic methods• Must be detail oriented and able to prioritize work requirements in a dynamic multi-site environment• Excellent interpersonal communication and customer service skillsWorking Conditions:Individual will reside at the MGH main campus and respond frequently to off campus MGH and PHS sites to support administrative offices and medical practices across the greater Boston area.EEO Statement Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research. We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step. Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration. General Summary/Overview: The individual will report to the Community Hospital Digital Technicians Manager with supervision from Salem Hospital's designated manager/Supervisor. The position will reside at Salem Hospital's main campus and will generally support the computer hardware at this location and supported sites. At the manager or supervisor's discretion, the individual may be required to travel to off-site locations in support of projects or provide support when needed. As a member of the Community Hospital Tech team, the individual might be asked to travel to other Community hospitals to help when needed. All travel from the main campus will be reimbursed at the MGB standard rate. The individual will work the assigned shift and use the MGB time clocks at the start and end of the shift to document the hours worked. The Manager/Supervisor will be notified at least three days before any planned time off. If the individual needs to be out for sickness or an emergency, they will notify the Manager/Supervisor before the shift starts.Individuals will be required to support all areas of the hospital, including locations that require the use of Personal Protection Equipment, and PPE. Individuals will be trained in its use and will follow all precautions requiring the use of PPE. Before entering any area that requires the use of PPE individuals will work with the clinical staff to ensure all policies are adhered to. Under the direction of the Manager or Supervisor Desktop Technicians, the Network Technician provides level 2 technical support to Partners HealthCare Information Systems (IS) departments, medical practices and Massachusetts General Hospital (MGH) end-user community in regards to Partners HealthCare managed devices. Managed devices include, but are not limited to, desktop workstations, laptops, tablets, monitors, network printers, local printers, label printers, wristband printers, prescription printers, document scanners, barcode scanners and other peripheral devices.Responsibilities include operational support for production systems, key business applications and desktop resources; the Partners eCare (PeC) environment, printer and workstation inventories and mappings; as well as, software installation, network connectivity testing, troubleshooting, hardware deployment, moves & changes and ticket documentation.Principal Duties and Responsibilities:• Provides break/fix technical support for networked and stand-alone Partners managed devices to comply with Service Level Agreement. Prioritizes issues by level of urgency.• Escalates unresolved issues to appropriate level 3 IS Support Services team.• Collaborates with other Partners IS support groups as appropriate for support, troubleshooting of hardware, software, cabling, and network infrastructure problems.• Provides setup and configuration of network devices using standard OS tools, Epic tools, and Partners developed tools. Complies with standard naming conventions and modifies existing equipment settings and environments in accordance with Partners standards.• Participates in the execution of large hardware deployment projects or departmental moves.• Performs scheduled preventative maintenance on desktop and laptop workstations including, reimaging build, data backup and restoration, cleaning physical hardware, replacement of broken or out of warranty hardware and cable management.• Backup and restore primary user data stored on the local hard drive of private devices using data migration software User State Migration Tool (USMT).• Documents work performed in the work log of Incident tickets and work order Tasks within ServiceNow service management software.• Uses the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.• Occasional after hours and weekend work for shift coverage or to perform tasks that cannot be done during business hours.• Assumes on-call responsibilities on a scheduled rotation.• Other duties as assigned.Qualifications • One year experience in a Customer Service focused environment, preferably in healthcare.• Minimum six months experience with hands-on installation, configuration, troubleshooting and repair of workstations, laptops and printers.• Ability to frequently lift and carry supplies and hardware weighing up to 25 pounds.• CompTIA, Microsoft or ITIL certifications are a plus.Skills/Abilities/Competencies Required:• Strong analytical and problem-solving skills• Ability to multitask and prioritize work demands• Excellent interpersonal and communication skills• Ability to be flexible, versatile and adaptable in day-to-day activities• General knowledge of desktop and laptop computers, printers and other computing equipment• General knowledge of operating systems (e.g., Windows) and popular software solutions (e.g., Office 365, Internet browsers)• General understanding of networking concepts and networking equipment including hubs, routers and cabling infrastructure• General understanding of information security concepts and software (e.g., Windows Defender, McAfee AntiVirus, BitLocker, ForeScout Network Access Control)• Commitment to providing superior customer service and delivering work in a timely and accurate manner following established company standardsWorking Conditions:Individual will reside at the MGH main campus and respond frequently to off campus MGH and PHS sites to support administrative offices and medical practices across the greater Boston area.EEO Statement Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research. We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step. Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration. The OpporunityThe individual will report to the Community Hospital Digital Technicians Manager with supervision from Salem Hospital's designated manager/Supervisor. The position will reside at Salem Hospital's main campus and will generally support the computer hardware at this location and supported sites. At the manager or supervisor's discretion, the individual may be required to travel to off-site locations in support of projects or provide support when needed. As a member of the Community Hospital Tech team, the individual might be asked to travel to other Community hospitals to help when needed. All travel from the main campus will be reimbursed at the MGB standard rate.The individual will work the assigned shift and use the MGB time clocks at the start and end of the shift to document the hours worked. The Manager/Supervisor will be notified at least three days before any planned time off. If the individual needs to be out for sickness or an emergency, they will notify the Manager/Supervisor before the shift starts.Individuals will be required to support all areas of the hospital, including locations that require the use of Personal Protection Equipment, and PPE. Individuals will be trained in its use and will follow all precautions requiring the use of PPE. Before entering any area that requires the use of PPE individuals will work with the clinical staff to ensure all policies are adhered to.Under the direction of the Manager or Supervisor Desktop Technicians, the Network Technician provides level 2 technical support to Partners HealthCare Information Systems (IS) departments, medical practices and Massachusetts General Hospital (MGH) end-user community in regards to Partners HealthCare managed devices. Managed devices include, but are not limited to, desktop workstations, laptops, tablets, monitors, network printers, local printers, label printers, wristband printers, prescription printers, document scanners, barcode scanners and other peripheral devices.Responsibilities include operational support for production systems, key business applications and desktop resources; the Partners eCare (PeC) environment, printer and workstation inventories and mappings; as well as, software installation, network connectivity testing, troubleshooting, hardware deployment, moves & changes and ticket documentation.Principal Duties and Responsibilities:• Provides break/fix technical support for networked and stand-alone Partners managed devices to comply with Service Level Agreement. Prioritizes issues by level of urgency.• Escalates unresolved issues to appropriate level 3 IS Support Services team.• Collaborates with other Partners IS support groups as appropriate for support, troubleshooting of hardware, software, cabling, and network infrastructure problems.• Provides setup and configuration of network devices using standard OS tools, Epic tools, and Partners developed tools. Complies with standard naming conventions and modifies existing equipment settings and environments in accordance with Partners standards.• Participates in the execution of large hardware deployment projects or departmental moves.• Performs scheduled preventative maintenance on desktop and laptop workstations including, reimaging build, data backup and restoration, cleaning physical hardware, replacement of broken or out of warranty hardware and cable management.• Backup and restore primary user data stored on the local hard drive of private devices using data migration software User State Migration Tool (USMT).• Documents work performed in the work log of Incident tickets and work order Tasks within ServiceNow service management software.• Uses the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.• Occasional after hours and weekend work for shift coverage or to perform tasks that cannot be done during business hours.• Assumes on-call responsibilities on a scheduled rotation.• Other duties as assigned.Qualifications • One year experience in a Customer Service focused environment, preferably in healthcare.• Minimum six months experience with hands-on installation, configuration, troubleshooting and repair of workstations, laptops and printers.• Ability to frequently lift and carry supplies and hardware weighing up to 25 pounds.• CompTIA, Microsoft or ITIL certifications are a plus.Skills/Abilities/Competencies Required:• Strong analytical and problem-solving skills• Ability to multitask and prioritize work demands• Excellent interpersonal and communication skills• Ability to be flexible, versatile and adaptable in day-to-day activities• General knowledge of desktop and laptop computers, printers and other computing equipment• General knowledge of operating systems (e.g., Windows) and popular software solutions (e.g., Office 365, Internet browsers)• General understanding of networking concepts and networking equipment including hubs, routers and cabling infrastructure• General understanding of information security concepts and software (e.g., Windows Defender, McAfee AntiVirus, BitLocker, ForeScout Network Access Control)• Commitment to providing superior customer service and delivering work in a timely and accurate manner following established company standardsWorking Conditions:Individual will reside at the MGH main campus and respond frequently to off campus MGH and PHS sites to support administrative offices and medical practices across the greater Boston area.EEO Statement Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

DESCRIPTIONAmazon Web Services is looking for a highly motivated senior Network Technician to build and operate a highly scalable and fault tolerant world-class Network lab infrastructure. As a senior Network Technician in the AWS Network Product Development group, you will be supporting the backbone of Amazon’s Global Network test infrastructure. In this role, you will be working very closely with internal customers to gather requirements, scope work items, coordinating resources, and facilitate project execution. You will also be driving operations and lab processes for smooth customer experience. The ideal candidate should have strong background in Datacenter Network infrastructure and Network troubleshooting. You should have experience with Network optics, cabling, and Network device configuration. The candidate should be highly autonomous, very detail oriented, and has strong team mindset. You should also have strong written and verbal communication skills, . This is a great opportunity for someone willing to learn and contribute to build next-generation Network infrastructure for one of the biggest Datacenters in the world. Key job responsibilities- Collaboration with various stakeholders to remove project obstacles- Manage work and priorities through ticketing system/email/slack to complete internal customer requests- Support team procurement requests, manage PR/PO and shipments end to end- Setup network devices, test equipment, optics in the lab per customer requirements- Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment- Maintain lab infrastructure including environmental chambers and work with facility team closely to ensure smooth lab operations. - Track and organize optics and equipment inventories in the lab- Design and implement processes and workflows to improve the lab operation efficiencyA day in the lifeOn an everyday basis as an Network Technician in our team, you have the unique opportunity to understand the growing AWS network and our internal customers’ requirement on interconnect solutions, and work with a team of Network Development Engineers to devise hardware solutions by influencing the broad industry that delights AWS customers. You design and implement processes and mechanisms that both help the engineering team to deliver business impact to the organization in a systemic way, while also helping to raise the bar on our operational excellence.About the teamThe NPD Interconnects team is part of the Network Product Development (NPD) Platform org in AWS and is responsible for DAC, AEC, and optical links in our fleet. We own developing technologies that enable interconnect solutions for our customers while establishing supply diversity, driving down cost, and raising the performance bar of our links in the fleet. To achieve this we design and maintain qualification software and hardware infrastructure, work with vendors to co-develop their products to fit our needs, and create monitoring tools and alarming to ensure the health of the network. Our team is highly motivated to help support and develop new team members in both leadership principles and technical skills, which has helped our team grow quickly in the past few years. Our leadership team ensures that projects are assigned accordingly to challenge team members in both ambiguity and complexity to gain the expertise required to grow their scope and impact.We are open to hiring candidates to work out of one of the following locations:Cupertino, CA, USABASIC QUALIFICATIONSHigh school diploma5+ years of industry experience as a network technician or engineer in a highly dynamic environment;3+ years experience with TCP/IP networking and/or network equipment development and testing;2+ years hands-on experience with handling optical modules and cabling infrastructure (patch cord and panel);2+ years experience with setup network environment and troubleshooting network devices.PREFERRED QUALIFICATIONSBachelor degree in Information Systems, Computer Science or equivalent;Broad understanding of infrastructure technologies. Familiar with common networking terms as well as knowledge of network cabling, optic types, and test equipment.Experience with specifying Power and Cooling requirements for new network equipment and test setup;Experience with managing work and priorities through Web-based ticketing system and workflowExperience with scripting languages.Experience with network systems administrationExperience with operating high capacity environmental chamberFamiliarity with Internet routing protocols like BGP, OSPF etc.Substantial background in large scale Datacenter Network implementations and support.Certifications such as CCNA, CCNP or JNCIAAbility to travel within geographical work area is required.Strong communication skills with peers and customers.Meets/exceeds Amazon’s leadership principles requirements for this roleMeets/exceeds Amazon’s functional/technical depth and complexity for this roleAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $55,200/year in our lowest geographic market up to $138,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

Title: Network Technician - OnsiteLocation: Raleigh, NC, United StatesLength: Long termRestriction: W2 or C2CDescription:Interview Type: InPerson Only *** Very long term project initial PO for 1 year, expect to go for 4+ years *** *** Onsite ***Job Description:***Candidate will be working onsite for the duration of the engagement.The E911 NMAC Network Operations Center (NOC) Engineers will monitor the AT&T Esinet (Emergency Services Internet Network). Troubleshooting issues with networks and find resolutions to the issues from a central location. Will provide incident response on the system, communicate with site technicians, and customers alike, and track problems through to resolution. Will operate in a 24/7 operation and maintain current SLAs.Required Skills:Excellent understanding of technologies, operating systems, networking, anti virus, back ups, systems firewalls, and switches. 3 YearsKnowledge regarding at least one of the following vendor products: Juniper, VMWare, Microsoft, Cisco 3 YearsStrong writing skills to maintain organized documentation 3 YearsKnowledge of network cabling, network classification and network topology 3 YearsBachelors degree or 3 to 5 years in Information Technology or Computer ScienceSelf motivated, enthusiastic, and able to handle multiple support casesCustomer oriented, and capable of providing high levels of client satisfactionCollaborate and work well with othersExperience with VOIP technologies is a plusExperience in a NOC environment is preferred.Strong skills in working with clients and communicationHighly Desired Skills:Experience with VOIP technologies is a plus 3 YearsExperience in a NOC environment is preferred 3 Years

About UsAs a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research. We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step. Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration. The OpportunityUnder the direction of the Manager or Supervisor Desktop Technicians, the Network Technician provides level 2 technical support to Partners HealthCare Information Systems (IS) departments, medical practices and Massachusetts General Hospital (MGH) end-user community in regards to Partners HealthCare managed devices. Managed devices include, but are not limited to, desktop workstations, laptops, tablets, monitors, network printers, local printers, label printers, wristband printers, prescription printers, document scanners, barcode scanners and other peripheral devices.Responsibilities include operational support for production systems, key business applications and desktop resources; the Partners eCare (PeC) environment, printer and workstation inventories and mappings; as well as, software installation, network connectivity testing, troubleshooting, hardware deployment, moves & changes and ticket documentation.Principal Duties and Responsibilities:• Provides break/fix technical support for networked and stand-alone Partners managed devices to comply with Service Level Agreement. Prioritizes issues by level of urgency.• Escalates unresolved issues to appropriate level 3 IS Support Services team.• Collaborates with other Partners IS support groups as appropriate for support, troubleshooting of hardware, software, cabling, and network infrastructure problems.• Provides setup and configuration of network devices using standard OS tools, Epic tools, and Partners developed tools. Complies with standard naming conventions and modifies existing equipment settings and environments in accordance with Partners standards.• Participates in the execution of large hardware deployment projects or departmental moves.• Performs scheduled preventative maintenance on desktop and laptop workstations including, reimaging build, data backup and restoration, cleaning physical hardware, replacement of broken or out of warranty hardware and cable management.• Backup and restore primary user data stored on the local hard drive of private devices using data migration software User State Migration Tool (USMT).• Documents work performed in the work log of Incident tickets and work order Tasks within ServiceNow service management software.• Uses the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.• Occasional after hours and weekend work for shift coverage or to perform tasks that cannot be done during business hours.• Assumes on-call responsibilities on a scheduled rotation.• Other duties as assigned.Qualifications Qualifications• One year experience in a Customer Service focused environment, preferably in healthcare.• Minimum six months experience with hands-on installation, configuration, troubleshooting and repair of workstations, laptops and printers.• Ability to frequently lift and carry supplies and hardware weighing up to 25 pounds.• CompTIA, Microsoft or ITIL certifications are a plus.Skills/Abilities/Competencies Required:• Working knowledge of Windows 7 and Windows 10 Enterprise Operating System• Skilled knowledge of HP desktops, laptops, tablets, printers and peripheral hardware components• Functional knowledge of supported software: MS Office 2007, 2010 and 2013 Suite applications, Office365, Outlook, Internet Explorer, Endpoint Protection antivirus software, SCCM and Citrix XenApp for EPIC• Ability to perform full disk encryption using SafeBoot• Backup and restore user data using User State Migration Tool (USMT)• Understanding of Ethernet topologies• Ability to apply troubleshooting techniques and diagnostic methods• Must be detail oriented and able to prioritize work requirements in a dynamic multi-site environment• Excellent interpersonal communication and customer service skillsWorking Conditions:Individual will reside M-F on-site, location is 350 Longwood Ave and respond frequently to off campus MGH and PHS sites to support administrative offices and medical practices across the greater Boston area.EEO Statement Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

American BroadbandPosition Purpose/SummaryThe Network Central Office Technician is committed to providing the highest quality of service to the communities, customers, and employees we serve by installing, programming, testing, maintenance and repair of central office equipment, transmission systems, and special circuits.Primary Duties & ResponsibilitiesUses company equipment, computer programs and applications, as required.Performs central office administrative duties to include maintaining records, completing specialized reports, preparing logs, processing complex orders and trouble reports, as required.Ability to read and understand technical manuals and schematic drawings.Keep current with industry technology.Learn IT functions and enhanced telecommunications technologies.Demonstrates the technical skills and understanding necessary to perform the installation, operation, maintenance, testing and provisioning of all central office switching and transmission equipment from various manufacturers.Understands trunk signaling protocols, CO routing, screening (such as Class, NLH, etc.), trunk and line level/impairment specifications and tests.Installs, tests, maintains, and repairs advanced telecommunication services, such as, but not limited to, FTTP/FTTH, DOCSIS, VDSL, T1/PRI, and VOIP.Has a basic understanding and performs the installation, operation, maintenance, testing, provisioning and repair of Wide Area Network equipment, protocols, and services.Performs basic installation, testing, maintenance, and repairs of carrier equipment/Cable Television headend equipment, such as, but not limited to, receivers, video ciphers, modulators, and scramblers.If applicable, installs, operates, tests, maintains and repairs radio systems, such as, but not limited to microwave, UFH, VFH and BETRS where applicable.Receives trouble tickets and troubleshoots malfunctioning telecommunication services using computer applications, testing devices such as meters and analyzers, to locate and diagnose the nature of the problem.Performs and interprets extensive diagnostic tests on digital switching equipment.Operate as a technical support to aid in resolving complex issues for internal employees.Reads and understands industry standards and group documents, such as, but not limited to, Bell core, NECA, USTA and ITU.Reads and understands manufacturers’ schematics and documentation, industry standards and group documents, such as, but not limited to, Telcordia, NCTA, IETF, NECA and ITU.Follow procedures for company buildings and grounds.Understanding of how all company departments contribute to the success of the organization and referring customers and employees to the appropriate department to best fulfill their needs.Building and maintaining a good rapport and cooperative relationship with the customers and co-workers while taking ownership of responsibilities and being accountable for his/her own actions.Being an advocate for company programs and special events while taking initiative to participate in and volunteering readily when opportunities arise.Performing all other duties and responsibilities, as assigned.Knowledge, Abilities, & Skills for SuccessEffectively communicate in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, and vendors.Ability to use appropriate computer programs (including, but not limited to, Microsoft Office Suite) which includes having proficient computer skills and the ability to adapt and learn as programs and processes change.Ability to work as a team member and exert initiative to work independently to reach a goal.Ability to embrace change in the workplace while encouraging others to seek innovative approaches. Ability to function effectively as a team player. Knowledge of and the ability to comply with Company’s Customer Proprietary Network Information (CPNI) regulations and procedures. Ability to work a flexible work schedule, as needed, to best serve our customers.QualificationsAt a minimum, the Central Office Technician must have a associates degree in a related field of study along with 4+ years of related work experience in maintaining switches, routers, fiber optic cables, and other equipment at switching hubs or central offices and a valid driver’s license. A bachelor’s degree a related field of study along with 2-years of related work experience in maintaining switches, routers, fiber optic cables, and other equipment at switching hubs or central offices and a valid driver’s license is preferred. Preference of experience with hosted PBX and SIP networking. Preferred, but not required, knowledge of Meta Switch, Calix, Adtran, BTI and Infinera.Physical Demands Select one the following for the each of the items listed below:N (Not Applicable) – Activity is not applicable to this occupation.O (Occasionally) – Occupation requires this activity up to 33% of the time or 0 – 2.5+ hours/day.F (Frequently) – Occupation requires this activity from 33%–66% of the time or 2.5–5.5+ hours/day.C (Constantly) – Occupation requires this activity more than 66% of the time or 5.5+ hours/day. Standing N O F C Walking N O F C Sitting N O F C Reach Outward N O F C Reach Above Shoulder N O F C Climbing N O F C Crawling N O F C Squatting/Kneeling N O F C Bending N O F C Keyboarding N O F C Driving N O F C Hearing N O F C Perceiving N O F C Communicating N O F C Distinguish Colors N O F C Outdoor Climate N O F C Various Terrain N O F C Cramped Workspace N O F C Lift/Carry: Up to 10 lbs N O F C Up to 20 lbs N O F C Up to 50 lbs N O F C Up to 75 lbs N O F C Up to 100 lbs N O F C 100+ lbs N O F C Push/Pull: Up to 10 lbs N O F C Up to 20 lbs N O F C Up to 50 lbs N O F C Up to 75 lbs N O F C Up to 100 lbs N O F C 100+ lbs N O F C DisclosureThe Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. American Broadband Holding Company, dba Fastwyre Broadband, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. PI239019222

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research. We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step. Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration. General Summary:The Network Technician I provides technical support services for desktop computers, laptop computers, printers, tablets, monitors, scanners and other peripheral devices. Services will include device deployment, software installation, testing network connections, troubleshooting services and repairs. Service requests will be tracked and documented in service management software.The specifics associated with this role are described in the attached Position Summary.Principal Duties:• Provide break/fix technical support services for networked and stand-alone computing equipment• Use knowledgebase articles, where appropriate, to resolve issues• Document work performed within the service management software; document device and user data as required• Prioritize issues by level of urgency and triage or escalate unresolved issues as appropriate• Provide setup and configuration of computers and other network devices in compliance with Mass General Brigham standards; participate in large hardware deployments, moves and operating system rollouts• Perform scheduled preventative maintenance on desktops and laptops including re-imaging operating system software, data capture and restoration, cleaning physical hardware, replacement of broken or out-of-warranty hardware and cable management• Provide next level technical support for Service Desk staff• Provide turnover report for next shift• Assume on-call responsibilities on a scheduled rotation• Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation& Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & CollaborationPosition Summary:The position requires technical ability for desktop support. This would include Break/Fix issues, software and hardware installations.The position also requires the tech to take telephone calls into our support center and document the issue in our ticketing system as our first line of contact.The position also requires customer service skills in order to accomplish timely resolution of IT issues in an operational sense.In addition the position will also be responsible for managing the account request process which will be shared among all the techs. Working Conditions: • Standard office environment with the potential of travel to Mass General Brigham locations.• May need to work in patient care areas.• Occasional after-hours and weekend work. May be responsible for covering some shifts alone.• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is quiet to moderate.Qualifications • One year of experience in customer service role• Hands-on experience with the installation, repair and troubleshooting of personal computers• Technical certifications a plus Skills, Abilities and Competencies:• Strong analytical and problem-solving skills• Ability to multitask and prioritize work demands• Excellent interpersonal and communication skills• Ability to be flexible, versatile and adaptable in day-to-day activities• General knowledge of desktop and laptop computers, printers and other computing equipment• General knowledge of operating systems (e.g., Windows) and popular software solutions (e.g., Office 365, Internet browsers)• General understanding of networking concepts and networking equipment including hubs, routers and cabling infrastructure• General understanding of information security concepts and software (e.g., Windows Defender, McAfee AntiVirus, BitLocker, ForeScout Network Access Control)• Commitment to providing superior customer service and delivering work in a timely and accurate manner following established company standardsEEO Statement Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

Title: Network Technician - OnsiteLocation: Fairfax, VA, USALength: Long termRestriction: W2 or C2CDescription:** **Long term*** Onsite**local Fairfax, VA area candidates required due to onsite requirement**Candidate is required to work onsite 100%**Candidate must interview onsite, if requestedRequires experience, creativity and multi-tasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center.1-2 years of experience in the field or related subject matter area.Ideal Candidate:Team is looking for a solid junior level team member who brings 2 years of hands-on technical foundational experience. The best candidate will be someone who is looking for long term professional growth opportunities, possesses a 4 year degree in a computer science or other technology discipline, and/or industry certifications.This position is not for senior level candidates, rather those who are professionally motivated with excellent verbal and written communication skills, self-motivated and interested in enhancing their technical knowledgebase and professional value.Job Description:Responds to Tier 1 network support requests.Provides exceptional customer service.Communicates effectively with teammates and customers of varying levels of technical expertise.Responds to all break/fix requests associated with network resources.Assists with configuration and deployment of new/replacement network hardware and communications infrastructure.Maintains up-to-date project and architecture documentation.Maintains up-to-date inventory and maintenance records.Monitors network resources for faults and traffic anomalies.Resolves connection issues between users and resources.Maintains detailed change history of network changes.Supports ITS Field Maintenance with communications implementation and troubleshooting.Supports team efforts to improve cybersecurity controls and defenses.Supports team efforts for threat hunting and mitigation.Manages time and resource constraints.The Network Administrator installs, configures, and supports an organizations local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system. Maintain network hardware and software. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. May supervise other network support and client server specialists and plan, coordinate, and implement network security measures. Coordinate the development, implementation, and maintenance of a local area network or wide area network. Maintains the networks physical and logical structures, including network connections. Maintains network support software, analyzes user support statistics, and recommends appropriate measures. Installs, tests, and maintains network hardware and software. Prepares and analyzes statistics on network utilization and availability. Prepares training courses and provides user support and training in the use of available hardware, software, and utilities. Performs tuning and capacity planning activities to enhance the performance of the network resources.Required Skills2 years experienceCisco Routing and SwitchingRouting Protocols (BGP, OSPF, etc)VLAN ManagementSubnettingSTP, FHRP, MulticastFirewall AdministrationNetwork Cable ManagementVPN & Remote Access TechnologiesAuthentication (Radius, TACACS, etc)Network Monitoring

Warehouse Direct Inc Warehouse Direct is looking for a hardworking, detail-oriented Network Technician to join our team! Candidates should have an unmatched work ethic and be an extremely detail oriented self-starter. This position requires the right person to work effectively and efficiently without constant supervision, and have the desire to contribute and grow with us as a company. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.At Warehouse Direct you will have the opportunity to grow and learn in a dynamic environment. Joining our team means being part of a winning culture, where innovation and creativity are encouraged and celebrated.Excellent Pay Awesome Work Environment and Team Culture.Position stationed at our modern Des Plaines office conveniently located near O’Hare airport.Founded in 1979 in the Chicago-land area, Warehouse Direct is your comprehensive source for workplace innovations and productivity. With 13 diverse workplace categories featuring services, products, equipment, and interiors, we've got you covered. We are family-owned, value-driven, and committed to delivering unparalleled customer service.The Position:Respond and resolve customer level 1 tech support requests via phone or email in a timely and professional manner.Attention to detail and documentation tracking in various applications with an emphasis on account history retention.Multi-task and successfully take on new duties as the installed customer base changes and grows.Cooperatively perform other related duties as assigned.The Company:Warehouse Direct was proudly established in the Chicago-land area, we are the experts in innovation and productivity at the workplace since 1979. With over 13 workplace categories with a multitude of services, products, equipment, and interiors we’re your one-stop location for all your workplace needs.Family owned and oriented.Each employee shares the same core values to provide the best customer service. We ensure our Warehouse Direct team has the opportunities to gain knowledge in all areas that support all businesses. Qualifications:5+ years’ experience working in a Network Services environmentEducation: Microsoft Certification, Google Certification, Windows and Windows Server experience, Google Gmail knowledge, Apple & iMac experienceBenefits:Comprehensive Medical, Dental, and Vision InsuranceFlexible Spending AccountsPerformance-Based BonusesExpense Reimbursement ProgramWork-Life Balance: Generous PTO and Paid Holidays401(k) Retirement PlanRecognition ProgramsCompany Paid Basic Life/AD&DShort Term DisabilityAccident InsuranceCritical Illness InsuranceHospital Indemnity InsuranceIdentity Theft ProtectionExpense Reimbursement ProgramThe Location:Des Plaines, IL. Easily accessible from Route 90 and Touhy AveWhy Should You Apply?Full Time Well Established Family Owned Company5-day work week, No weekends!Interested?Please Apply Now! PI239315606