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Service Manager Salary in USA

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Service Manager Salary in USA

77 500 $ Average monthly salary

Average salary in the last 12 months: "Service Manager in USA"

Currency: USD Year: 2024
The bar chart shows the change in the level of average salary of the profession Service Manager in USA.

Distribution of vacancy "Service Manager" by regions USA

Currency: USD
As you can see on the diagramm in USA the most numerous number of vacancies of Service Manager Job are opened in Texas. In the second place is California, In the third is State of New York.

Similar vacancies rating by salary in USA

Currency: USD
Among similar professions in USA the highest-paid are considered to be Assistant Service Manager. According to our website the average salary is 77500 usd. In the second place is Fashion with a salary 47208 usd, and the third - Customer Service Manager with a salary 19717 usd.

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Service Manager
INTERNATIONAL MARINA GROUP LP, Harpswell
 The Service Manager is responsible for managing service department and service teammates. The Service Manager will manage requirements of the service department to successfully achieve objectives and ensure service work is performed in a timely & efficient manner. The Service Manager reports to the General Manager.   Essential Duties and Responsibilities Interpret the needs of SHM members and all vesselsDetermine all maintenance needs and schedule all service workProvide clear and precise instructions on work orders for technicians Manage all service department teammates and equipmentObserve and listen to vessels in operation to detect unsafe or malfunctioning equipment, leaks, or other flaws in hull and superstructure Performs tests on vessels and equipment using gauges and other standard testing devicesOversee and monitor parts department to ensure timely ordering and maintain stock levelsEstimate cost of repairs Provide timely updates and takes initiative to exceed member satisfaction, even if it requires overcoming challengesCoordinate and manage activities of workers engaged in repairing, painting, and otherwise restoring vessels to seaworthy condition Hire, train, motivate, mentor, and evaluate teammates while also leading by exampleFollow and promote a safe working environmentAssist with repairing vessels as needed Coordinate with General Manager to ensure that the financial obligations of the service department are metSet and meet ongoing goals of service department & marina Available to work overtime as neededOther duties as assigned by Manager   Safety and Environmental Responsibilities Follow SHM Safety and Environmental rules and complete required related training.Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area. Report all accidents, injuries, spills and near misses immediately.    Technical and Physical Requirements High school diploma or equivalent required5 years’ relevant experience preferredProficient in Microsoft OfficeABYC and/or manufacturer certifications preferredAbility to ascend and descend a ladderMust carry own toolsAbility to work in confined spacesAbility to lift 50 poundsBasic boat handling skills a plus   Minimum Soft Skills Qualifications Eagerness to engage in a growing, fast paced, and industry-leading companyConsistently treats others with dignity and respectGenuinely serves others with humility and a positive attitudeFrequently demonstrates a bias toward actionAlways communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholdersFollows policies and procedures while seeking out new and better ways of accomplishing dutiesShows resolve and overcomes difficulties in a positive and productive mannerProvides responsive service to our teammates and membersContinuously puts forth the extra effort to accomplish dutiesDevelop sound conclusions and makes decisions based on analysis of data and understanding of the businessWorks to build high performing teams while taking an interest in teammates’ professional developmentOrganize, plan and manage teammates and processes efficientlyUnfailing commitment to continuous learning and growthActs with integrity and is open to feedback from all teammatesWillingly coaches teammates through change and leads all situations with positivity   The Company Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all that we serve. SHM offers professional education and training opportunities and the chance to work with – and learn from – highly experienced professionals in the marine industry.  In addition, SHM offers eligible employees healthcare benefits, 401(k) plans, paid time off, and relocation opportunities. #boatingcareers Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Additional disclosures available at https://shmarinas.com/hr-disclosures/.
Service Manager
INTERNATIONAL MARINA GROUP LP, Jamestown
 The Service Manager is responsible for managing service department and service teammates. The Service Manager will manage requirements of the service department to successfully achieve objectives and ensure service work is performed in a timely & efficient manner. The Service Manager reports to the General Manager.   Essential Duties and Responsibilities Interpret the needs of SHM members and all vesselsDetermine all maintenance needs and schedule all service workProvide clear and precise instructions on work orders for technicians Manage all service department teammates and equipmentObserve and listen to vessels in operation to detect unsafe or malfunctioning equipment, leaks, or other flaws in hull and superstructure Performs tests on vessels and equipment using gauges and other standard testing devicesOversee and monitor parts department to ensure timely ordering and maintain stock levelsEstimate cost of repairs Provide timely updates and takes initiative to exceed member satisfaction, even if it requires overcoming challengesCoordinate and manage activities of workers engaged in repairing, painting, and otherwise restoring vessels to seaworthy condition Hire, train, motivate, mentor, and evaluate teammates while also leading by exampleFollow and promote a safe working environmentAssist with repairing vessels as needed Coordinate with General Manager to ensure that the financial obligations of the service department are metSet and meet ongoing goals of service department & marina Available to work overtime as neededOther duties as assigned by Manager   Safety and Environmental Responsibilities Follow SHM Safety and Environmental rules and complete required related training.Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area. Report all accidents, injuries, spills and near misses immediately.    Technical and Physical Requirements High school diploma or equivalent preferred5 years’ relevant experience preferredProficient in Microsoft OfficeABYC and/or manufacturer certifications preferredAbility to ascend and descend a ladderMust carry own toolsAbility to work in confined spacesAbility to lift 50 poundsBasic boat handling skills a plus   Minimum Soft Skills Qualifications Eagerness to engage in a growing, fast paced, and industry-leading companyConsistently treats others with dignity and respectGenuinely serves others with humility and a positive attitudeFrequently demonstrates a bias toward actionAlways communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholdersFollows policies and procedures while seeking out new and better ways of accomplishing dutiesShows resolve and overcomes difficulties in a positive and productive mannerProvides responsive service to our teammates and membersContinuously puts forth the extra effort to accomplish dutiesDevelop sound conclusions and makes decisions based on analysis of data and understanding of the businessWorks to build high performing teams while taking an interest in teammates’ professional developmentOrganize, plan and manage teammates and processes efficientlyUnfailing commitment to continuous learning and growthActs with integrity and is open to feedback from all teammatesWillingly coaches teammates through change and leads all situations with positivity   The Company Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all that we serve. SHM offers professional education and training opportunities and the chance to work with – and learn from – highly experienced professionals in the marine industry.  In addition, SHM offers eligible employees healthcare benefits, 401(k) plans, paid time off, and relocation opportunities. #boatingcareers Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Additional disclosures available at https://shmarinas.com/hr-disclosures/.
Service Manager
INTERNATIONAL MARINA GROUP LP, Deep River
 The Service Manager is responsible for managing service department and service teammates. The Service Manager will manage requirements of the service department to successfully achieve objectives and ensure service work is performed in a timely & efficient manner. The Service Manager reports to the General Manager.   Essential Duties and Responsibilities Interpret the needs of SHM members and all vesselsDetermine all maintenance needs and schedule all service workProvide clear and precise instructions on work orders for technicians Manage all service department teammates and equipmentObserve and listen to vessels in operation to detect unsafe or malfunctioning equipment, leaks, or other flaws in hull and superstructure Performs tests on vessels and equipment using gauges and other standard testing devicesOversee and monitor parts department to ensure timely ordering and maintain stock levelsEstimate cost of repairs Provide timely updates and takes initiative to exceed member satisfaction, even if it requires overcoming challengesCoordinate and manage activities of workers engaged in repairing, painting, and otherwise restoring vessels to seaworthy condition Hire, train, motivate, mentor, and evaluate teammates while also leading by exampleFollow and promote a safe working environmentAssist with repairing vessels as needed Coordinate with General Manager to ensure that the financial obligations of the service department are metSet and meet ongoing goals of service department & marina Available to work overtime as neededOther duties as assigned by Manager   Safety and Environmental Responsibilities Follow SHM Safety and Environmental rules and complete required related training.Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area. Report all accidents, injuries, spills and near misses immediately.    Technical and Physical Requirements High school diploma or equivalent required5 years’ relevant experience preferredProficient in Microsoft OfficeABYC and/or manufacturer certifications preferredAbility to ascend and descend a ladderMust carry own toolsAbility to work in confined spacesAbility to lift 50 poundsBasic boat handling skills a plus   Minimum Soft Skills Qualifications Eagerness to engage in a growing, fast paced, and industry-leading companyConsistently treats others with dignity and respectGenuinely serves others with humility and a positive attitudeFrequently demonstrates a bias toward actionAlways communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholdersFollows policies and procedures while seeking out new and better ways of accomplishing dutiesShows resolve and overcomes difficulties in a positive and productive mannerProvides responsive service to our teammates and membersContinuously puts forth the extra effort to accomplish dutiesDevelop sound conclusions and makes decisions based on analysis of data and understanding of the businessWorks to build high performing teams while taking an interest in teammates’ professional developmentOrganize, plan and manage teammates and processes efficientlyUnfailing commitment to continuous learning and growthActs with integrity and is open to feedback from all teammatesWillingly coaches teammates through change and leads all situations with positivity   The Company Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all that we serve. SHM offers professional education and training opportunities and the chance to work with – and learn from – highly experienced professionals in the marine industry.  In addition, SHM offers eligible employees healthcare benefits, 401(k) plans, paid time off, and relocation opportunities. #marinacareers Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Additional disclosures available at https://shmarinas.com/hr-disclosures/.
Service Manager - Hazelwood, MO
Goodyear, Hazelwood, MO, US
IMMEDIATELY HIRING! APPLY TODAY!Are you ready to Build a Better Future?If you are looking for more than a job begin your career with the tire and auto service innovation leader with over 120 years of experience!Details: Full Time EmploymentWork Location: 7204 N Lindbergh BlvdHazelwood, MO 63042Starting Pay for this market: $22-28/hrShift Information: 3rd Shift. 9pm-7am: 4 10 hour rotating shifts with some weekends across 1 location.Goodyear owns and operates more than 580 tire and auto service centers nationwide and this role would be joining our growing fleet business. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement, employee discounts and paid vacations.As the bridge between Fleet owners, managers and other associates you will bring an outstanding service first mindset that impacts others, ensures guest satisfaction and places safety as a top priority for your team at Goodyear's Fleet Service Centers.At Goodyear we invest in you and your future by providing excellent training for our technicians. We offer fast track career advancement opportunities for hard working, team players who can deliver results.A Day in the Life:As a hands-on, working Service Manager, you will gain experience in one of Goodyear Fleet Service Centers by making meaningful connections and delivering outstanding service. You will have the opportunity to turn the wrench taking a vehicle from start to finish, including billing, point of sale software interaction, and documentation. You will be responsible for managing the Fleet Service Center by scheduling your team, service appointments, and organizing workflow to deliver quality work on time to the fleet. We encourage you to allow us to invest in your success as you invest in ours; apply today!What are we seeking?Minimum 1 year of previous Automotive Service management experienceValid driver's licenseMust be at least 18 years of ageNo relocation is being offered for this positionCandidates must be legally authorized to work in the U.S. without company sponsorship now or in the futurePreferred Qualifications:Previous automotive service sales experiencePrevious automotive service experienceASE CertificationAbout the Role: What skills will you learn?How to perform line technician services, routine inspections/maintenance, system diagnostics, and problem-solving, brake repairs, fluid exchanges/flushes, preventative maintenance, and tire installationDocument all work performed on the repair orderReport any safety issues immediately to managementPromote teamwork to deliver times and accurate guest careMaintain strict adherence to Company policy on vehicle care and operationPerform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.
Service Manager
American Cybersystems, Inc., Chantilly
Innova Solutions is immediately hiring a Service Manager (Required: Active Top Secret/SCI with CI Poly). Position Type: Full Time Contract Duration: 12+ Months Location: Chantilly, VA 20151 (Onsite) As a Service Manager, you will: Collaborate with engineers and project managers to gather technical requirements and submit them to developers in clear, concise written communication. Monitor project lifecycle workflows and submit tickets to resolve errors. Manage and track the DMND and ENHC process for all service delivery requirements and complete escalations when needed. Create/update complex workflows and process documents of repeatable tasks and disseminate to program teams via training. Conduct quality review of documents and tickets to ensure compliance standards are met. Work with integrators and developers to seek out solutions to improve productivity and performance metrics. Create Weekly, Daily and Monthly reports and manage task deadlines. The ideal candidate will have: Candidate must have 5 years of experience that can be a combination of work history and education. This equates to a bachelor's and 1 year, Associates and 3 years or HS and 5 years. Familiarity of ITIL processes Technical documentation experience; use of clear language and proper grammar, spelling, and punctuation Ability to execute tasks quickly and efficiently. Expertise in or desire to learn Confluence and MS Visio Ability to collaborate with teams, facilitate technical discussions and work independently. Use various program resources to answer questions and recommend solutions. Clearance Required: Active Top Secret/SCI with CI Poly. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. Thank you! Naval Sisodia Team Recruitment (218) 319-7936 [email protected] PAY RANGE AND BENEFITS: Pay Range*: $40-$45 per hour. *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022) ClearlyRated® Client Diamond Award Winner (2020) One of the Largest Certified MBE Companies in the NMSDC Network (2022) Advanced Tier Services partner with AWS and Gold with MS Website: https://www.innovasolutions.com/ Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected] or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
Service Manager
TruGreen, Allentown
Founded in 1973, TruGreen is the nation's leading lawn care provider, providing lawn, tree and shrub and pest services focused on exceeding its customers needs. The company operates more than 290 locations across the United States and Canada, with more than 14,000 employees. TruGreen is the partner with the local, tailored solutions and science-driven expertise needed to help each outdoor living space look and feel its very best. For 50 years, TruGreen has stayed committed to making its customers' outdoor living space a place they can be proud of.We are dedicated to hiring diverse talent and seeking applicants of all backgrounds, perspectives, cultures, and experiences to ensure we create the best workplace and team. Service Manager Overview (YEAR ROUND POSITION) Delivers operational success by viewing the customer problem through the lens of an operator, balancing customer improvement opportunities with cost and customer capabilities, to design practical, relevant, implementable solutions that can be sustained long-term. This role will also target the management and development of others by recognizing and supporting team members' current skill set, while fostering their potential, through timely and appropriate feedback and development, to increase individual and team contribution and impact. Maintains profit and loss accountability for between $6.5M and $9.5M.Responsibilities1. Demonstrates ability to manage a single site P&L and model out the financial impact of decisions made at the branch.2. Ensures that Service Managers, Specialists, and branch employees are completing required certifications3. Participates in and encourages team members to participate in training and development activities as scheduled; provides individualized on-the-job coaching to team members.4. Oversees branch office functions including phone service standards, clerical services, and collections.5. Develops plans for the efficient use of materials, equipment, and employees. Also responsible for the maintenance of the branch and warehouse cleanliness.6.Reviews production costs and product quality, and modifies production and inventory control programs to maintain and enhance profitable operations.7. Ensures branch-level processes enable positive customer relationships, and that employees engaging with customers are doing so in an appropriate way from a communication and content standpoint8.Sets customer context for the team and assists the team in preparing required materials and presentations for interactions with the customer team.9. Evaluates the quality of service provided to customers and develop procedures to minimize customer complaints.10. Prepares regional and corporate reports.11. Ensures recruiting, interviewing, and staffing of personnel are conducted to efficiently staff the service, sales, and administrative function.Competencies ??Customer Focus/Sales GrowthResults Orientation/Sense of UrgencyChange MasteryIntegrity/ValuesProblem Solving and Decision MakingEducation and Experience Requirements• Bachelor's degree (BS/BA/BBA) or 6 years of related experience or equivalent combination of education and experience required. MS/MA/MBA preferred.• Minimum of 6 years related experience required.• Minimum of three 3 year management experience required.• Demonstrated knowledge of the organization, products, and/or services required.• ?Valid, permanent driver's license from state of residence and a clean driving record per company standards are required. Current liability auto insurance required. Must be able to obtain and maintain a valid DOT medical card. Must be 21 years of age by date of hire.• Certificates, licenses, and registrations as required by federal and state law.Knowledge, Skills, and Abilities• Knowledge of general business operations, principles, concepts, and best practices• Knowledge of managerial accounting and general financial concepts, including budgeting and managing profit & loss• Leadership and management skills, including staffing, delegation, coaching, and performance management• Assertiveness, sales, and influencing skills• Project and process management skills• Organizational and time management• Written and verbal communication skills, including public speaking and presentations• Knowledge and skill to summarize and interpret data and draw conclusions• Attention to detail and analytical skills• Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals• Ability to operate a motor vehicle on company business• Ability to travel overnight on company business as needed
Service Manager
Packard Culligan Water, Minnetonka
Service Manager - Minnetonka MN**This position offers a competitive base + bonus structure**We're looking for a driven, energetic individual to join our Minnetonka MN Head Office Culligan team as Service Manager! Work with the industry leader and manage a team of professionals installing and servicing the best drinking water, water treatment and filtration systems in the business, behind a name that sells itself.In this position, you will lead and manage the Service department (and Plant, where applicable) personnel and associated delivery functions to ensure customer satisfaction and retention; develop and lead a motivated and competent team of personnel driving dealership revenue through effective installation and service performance. Sustain open and effective communication, and attainment of goals; ensure customer satisfaction and a develop a motivated, competent team of service providers; responsible for the financial growth of the department, adhering to budgetary requirements by controlling expenses, including staffing appropriate levels and managing over time to a minimum.This is a successful Culligan dealership and head office of the Packard Culligan franchise group, which has been family-owned and operated for nearly 80 years, headquartered in Minnetonka, MN. Culligan is the industry leader in commercial and residential water treatment and filtration systems, providing the best drinking water solutions to local customers. Our dealerships operate with values based on relationships, unity, listening and leading locally.The following are key competencies and responsibilities for the position:Improve customer satisfaction and retention:Actively promote and support our commitment to exceed our customers' expectationsIn conjunction with Sales and Customer Service personnel, take appropriate and immediate action to satisfy customer needsReview and resolve route and plant related problems, approve billing adjustments as necessaryEnsure inventory is accurate and adequately available to meet customers' needsEnsure product specifically meets customer requirements; assist in equipment modificationsMaintain open and positive communication with other employees, departments and dealerships, and provide assistance where possible to support company wide-goals to exceed customers' expectationsPerform duties of service and plant personnel, when necessaryEnsure proper after-hour response to customer emergenciesTrain, coach and motivate team members to seek opportunities for additional salesEffectively communicate with customers to promote satisfaction and trust; resolve issues immediatelySuccessfully balance the needs and desires of the customer(s) within reasonable expectations to meet company goals, objectives and strategyPromote a positive Culligan image in the communityCreate and maintain a positive workforce environment conducive to enhanced employee morale, productivityand creativity:Communicate regularly and honestly with employees to encourage an open exchange of information and build a team committed to satisfying our customersProvide honest and timely feedback to employees regarding their performance and expectations, individual, dealership and company goals, improvements, transitions and inquiriesCommunicate pertinent information to employees at the dealership level from General Manager and escalates pertinent information from employees to General ManagerMaintain a safe fleet for our employees to operate; informing necessary parties of needed repairs and/or damages, reviewing drivers' pre-post checklists, ensuring drivers' files are compliant with JJKeller and DOT expectations, familiar with and adhere to expectations outlined in Fleet Safety ManualEvaluate and assign appropriate staffing level, workload distribution, and employee skills necessary to best serve customers and meet business needsMaintain a safe, clean work environment that is in compliance with all applicable federal, state and company regulationsSeek opportunities to acquire future customers and potential employeesLead monthly dealership meetings; communicate pertinent company, dealership and department informationCollaborate with individual employees to develop realistic performance objectives tied to the dealership goalsPartner with Human Resources regarding all employee relations, potential disciplinary actions, terminations, recruitment and/or development opportunitiesAddress performance issues directly, coach employee(s) to success with regular discussions regarding progress, take appropriate steps to support attainment of goalsEnsure compliance with company policies; recommend policy changeLead individuals in the service (and plant) department(s) by displaying high professional standard of integrity, continuous improvement, safety focus, customer focus, adaptability and technical & role specific knowledgeAddress performance issues directly, coach employee(s) to success with regular discussions regarding progress, take appropriate steps to support attainment of goalsEvaluate customer satisfaction survey results, analyze information provided to identify training and coaching needs; provide relevant training, to ensure employees have the skills and information necessary to exceed customers' expectationsPromote employee development and empowerment; identify and encourage succession opportunitiesAccountable for employees to have necessary training, credential(s) and/or certification(s) to be compliant with federal, state and local requirements for their positionPursue WQA CWS-I and Certified Installer certificationsResponsible for the financial performance of the dealership:Accountable for staffing/payroll expenses; expected to maintain adequate staffing levels to execute essential department(s) business needs, including minimizing overtimeMaintain and safeguard the company's assets (building, fleet, inventory, records, equipment, etc.)Responsible for safe, efficient operation and preventive maintenance of the facilityFiscally accountable for planning and adhering dealership's annual budget for route, service and plant departments; review and control for route, service and plant department expensesResponsible for efficient operation and preventive maintenance of the plant and vehicles; escalating service needs to appropriate vendorsReroute and balance deliveries to increase efficiencies, as necessaryAccountable for meeting planned gross margin and revenue targets for departmentsParticipate in the preparation of annual budget/plans, regularly review actual performance vs. plan, analyze variances, and take action necessary to achieve goalsPerform other related duties as assigned or requestedExperience & Qualifications7 years' experience, ideally in water conditioning or service and installation industryKnowledge of electronics2+ years supervisory experience, including training responsibilitiesDedication to customer serviceEffective communication skills, analytical, interpersonal and problem solving skills. High energy level, self-motivation, and enthusiasmMUST HAVE - Valid Driver's License with proven safe driving historyAbility to obtain / maintain WQA Certified Installer (CI) and Certified Water Specialist (CWS) designations.State plumbing license a plusWhat can Culligan offer you? Career advancement through training and developmentCompetitive base pay, plus bonus pay structureEligibility for annual recognition and training meetings/eventsState of the art technology and toolsWork-life balance!A great benefits package!Medical, dental, vision, employer-paid short-term disability and life insurance, etc.Wellness Program with a monthly wellness benefits discount401K with employer matchPaid time off, paid holidays offCheck out all of our awesome career opportunities at Culliganwater.com/careersThe Packard Culligan group of dealerships is a family-owned company with values based on relationships, listening, unity, and leading locally to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.Technology/Equipment - Sufficient skill with Microsoft Office (Word, Excel, PowerPoint) and a personal laptop computer.Other - Must successfully pass background check, drug test, and Motor Vehicle Check.
Service Manager
TalentZök, Meridian
Service Manager (Construction Equipment) - TalentZokOVERVIEW Are you looking for a new career opportunity with an exciting company! Then we've got the right team for you! In this role, you're responsible for the duties listed below.Immediate opening for a Service Manager (Construction Equipment) in Meridian, Idaho who possesses:Experience as Service Manager with Construction Equipment (such as John Deere/Caterpillar/Komatsu) - 3+ yrsBusiness Acumen - Ability to increase profitability/revenue, optimize Service department by securing customer satisfaction and return businessLead and motivate employeesMS Office Suites/Computer System ExperienceEmail resumes to [email protected] or call (858)-376-5078FULL DESCRIPTION: Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.The selected candidate will be responsible for:Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction.Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives.Executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals.Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.Opens ROs, Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.Reviews work orders for completeness and accuracy prior to customer billing.Ensures all departmental tools, equipment, and vehicles are in good working order.Manages recruiting, staffing and employee development activities for employees reporting to this position.Promotes and always embraces company Core Values.Sets an example in areas of personal character, commitment, organization and operational skills, work habits and company's Safety Program.Must promote professional appearance demonstrates the ability to interact and cooperate with all customers, company employees and company managers in a professional manner always.The selected candidate will also possess:3+ years' experience in Service Department operations.Ability to use standard desktop load applications such as Microsoft Office and internet functions.Ability to lead and motivate others.Ability to write and speak effectively to individuals and groups.Familiar with John Deere and competitive products.Basic understanding of financial principles relative to Service Department operations.Ability to analyze and interpret internal reports.Ability to work extended hours and weekends.Excellent customer service skills.High School DiplomaMust be able to pass pre-employment drug test.Due to safety regulations you must be 25 to apply.High school diploma or GED.Proficient in MS Office.Authorized to work in US.Salary: 90,000 - 120,000 (Final base salary will based on skills, experience, and qualification)Benefits:Health, dental, vision401(K)Company Vehicle, cell phone and laptopPaid time offFor immediate and confidential consideration, please email your resume to [email protected] or call (858)-376-5078.More information can be found at www.TalentZok.com
Service Manager
Quality Equipment, LLC, Roxboro
We are a John Deere dealer with 36 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina and southern Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our customers and strive to serve them quickly and in ways that make sense in each local area.Our work culture is ethical, entrepreneurial, and hard working. We work with excellent people every day - our customers and our co-workers. Our work is challenging and offers a great deal of variety in the tasks we do. At Quality Equipment, we strive to be the premier John Deere dealer in our region by serving our customers with commitment and integrity.We offer the opportunity for stable, rewarding, and challenging work with a large and growing company which still maintains the feel of a small business. At Quality Equipment, there are opportunities to grow and advance in your career.We are currently looking for a Service Manager to join us in our Roxboro store.BASIC FUNCTIONS AND RESPONSIBILITIES• Answers telephone calls from customers when they are experiencing mechanical/technical problems with equipment. Service Manager must lead the Service Department in determining the complaint, cause of failure, and correction needed to properly repair equipment to customer's satisfaction.• Develops, maintains, and adheres to a priority system for scheduling all service work, both customer and internal.• Maintains all management reports necessary to audit the performance of department and individual employees. Service Manager oversees the Repair Order process which involves the time required for repair, parts used during the job, and the final invoice presented to the customer for payment.• Schedules and assigns jobs and work areas to technicians according to their mechanical skills and\knowledge. Quality Equipment, LLC handles a broad range of products that include riding lawn mowers, commercial mowing equipment, utility vehicles, utility tractors, row-crop tractors, agricultural implements, and skid steer loaders. Common repairs involve gasoline engines, diesel engines, transmissions, etc.• Ensures that all manufacturer Warranty and Product Improvement Programs are completed according to manufacturer's requirements.• Ensures that Service Department is equipped with the necessary special tools and service equipment is available and maintained in good working order.• Schedules routine maintenance of company-owned vehicles.• Always conducts self as to present a professional image of the dealership.• Performs other functions or duties as directed by management in line with the objectives of the dealership.EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS• Previous supervisory or management experience preferred but not required.• Strong organizational skills and leadership abilities.• Ability to define problems, collect data, establish facts, and draw valid conclusions.• Basic mechanical ability/understanding of engines, transmissions, and electrical systems is necessary.• Computer skills are necessary to oversee the Repair Order process.• Ability to speak effectively one-on-one or before groups of customers or employees of the organization.• Ability to interpret department financial statements.• Ability to negotiate customer complaints to a satisfactory resolution.PHYSICAL DEMANDS• Weight Requirements: Lifting up to 50 lbs.• Mobility: Squatting, bending, lifting, reaching, twisting, standing, and sitting• Visual: Working with PC, smart devices, and close detailed work• Driving: Occasional - Short and long distances• Dexterity: Ability to grasp and manipulate standard tools and office equipment• Noise: Medium to HighOur employees receive competitive wages and can participate in the benefits which currently include medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match and a company discount. In addition, Quality Equipment provides significant paid training and opportunities for professional and personal development. Our goal is for our employees to reach their full potential.
Service Manager
Quality Equipment, LLC, Hope Mills
We are a John Deere dealer with 36 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina and southern Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our customers and strive to serve them quickly and in ways that make sense in each local area.Our work culture is ethical, entrepreneurial, and hard working. We work with excellent people every day - our customers and our co-workers. Our work is challenging and offers a great deal of variety in the tasks we do. At Quality Equipment, we strive to be the premier John Deere dealer in our region by serving our customers with commitment and integrity.We offer the opportunity for stable, rewarding, and challenging work with a large and growing company which still maintains the feel of a small business. At Quality Equipment, there are opportunities to grow and advance in your career.We are currently looking for a Service Manager to join us in our Hope Mills store.BASIC FUNCTIONS AND RESPONSIBILITIES• Answers telephone calls from customers when they are experiencing mechanical/technical problems with equipment. Service Manager must lead the Service Department in determining the complaint, cause of failure, and correction needed to properly repair equipment to customer's satisfaction.• Develops, maintains, and adheres to a priority system for scheduling all service work, both customer and internal.• Maintains all management reports necessary to audit the performance of department and individual employees. Service Manager oversees the Repair Order process which involves the time required for repair, parts used during the job, and the final invoice presented to the customer for payment.• Schedules and assigns jobs and work areas to technicians according to their mechanical skills and\knowledge. Quality Equipment, LLC handles a broad range of products that include riding lawn mowers, commercial mowing equipment, utility vehicles, utility tractors, row-crop tractors, agricultural implements, and skid steer loaders. Common repairs involve gasoline engines, diesel engines, transmissions, etc.• Ensures that all manufacturer Warranty and Product Improvement Programs are completed according to manufacturer's requirements.• Ensures that Service Department is equipped with the necessary special tools and service equipment is available and maintained in good working order.• Schedules routine maintenance of company-owned vehicles.• Always conducts self as to present a professional image of the dealership.• Performs other functions or duties as directed by management in line with the objectives of the dealership.EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS• Previous supervisory or management experience preferred but not required.• Strong organizational skills and leadership abilities.• Ability to define problems, collect data, establish facts, and draw valid conclusions.• Basic mechanical ability/understanding of engines, transmissions, and electrical systems is necessary.• Computer skills are necessary to oversee the Repair Order process.• Ability to speak effectively one-on-one or before groups of customers or employees of the organization.• Ability to interpret department financial statements.• Ability to negotiate customer complaints to a satisfactory resolution.PHYSICAL DEMANDS• Weight Requirements: Lifting up to 50 lbs.• Mobility: Squatting, bending, lifting, reaching, twisting, standing, and sitting• Visual: Working with PC, smart devices, and close detailed work• Driving: Occasional - Short and long distances• Dexterity: Ability to grasp and manipulate standard tools and office equipment• Noise: Medium to HighOur employees receive competitive wages and can participate in the benefits which currently include medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match and a company discount. In addition, Quality Equipment provides significant paid training and opportunities for professional and personal development. Our goal is for our employees to reach their full potential.