Retail Customer Support Representative Salary in USA

Looking for a way to make an impact and help people?Join PacificSource and help our members access quality, affordable care!PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.Diversity and Inclusion: PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.Position Overview: Provide excellent customer service primarily by telephone to all PacificSource customers. Assist customers with coverage/claims related questions. Accurately interpret benefits and policy provisions for all PacificSource products. Conduct appropriate research and follow-up for prompt resolution of disputed claims.Essential Responsibilities: Work efficiently in a high volume call center while maintaining a professional, positive, and caring demeanor. Assist callers with coverage related questions/concerns; accurately interpret policy provisions for assigned products.Analyze customer's inquiries and determine correct steps for resolution, interpret benefit information, and claims processing accuracy. Keep resource information up to date and well organized.Work efficiently in multiple systems simultaneously while effectively utilizing critical thinking and problem solving skills.Document calls in a clear and consistent manner in computer system.Conduct appropriate research, take ownership and follow through for prompt resolution of disputed claims.Relay information to appropriate departments and personnel using established communication channels and procedures.Make outbound calls to members as necessary dependent upon current outreach campaign.Supporting Responsibilities: Meet department and company performance and attendance expectations.Be aligned with PacificSource company values.Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.Perform other duties as assigned.SUCCESS PROFILEWork Experience: One-year medical insurance, other healthcare related field, call center or customer service experience required. CPT/ICD-10 coding preferred.Education, Certificates, Licenses: High School Diploma or equivalent required.Knowledge: Basic understanding of insurance and medical terminology, coding and standard medical billing practices preferred. Proficient computer skills, typing, and 10-key required. Strong written and verbal communication skills.Competencies Building Customer LoyaltyBuilding Strategic Work RelationshipsContributing to Team SuccessPlanning and OrganizingContinuous ImprovementAdaptabilityBuilding TrustWork StandardsEnvironment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately less than 5% of the time.Skills:Accountability, Collaboration, Communication (written/verbal), Flexibility, Group Problem Solving, Listening (active), Organizational skills/Planning and Organization, TeamworkOur ValuesWe live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:We are committed to doing the right thing.We are one team working toward a common goal.We are each responsible for customer service.We practice open communication at all levels of the company to foster individual, team and company growth.We actively participate in efforts to improve our many communities-internally and externally.We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.We encourage creativity, innovation, and the pursuit of excellence.Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.

ESSENTIAL FUNCTIONS OF THE JOB:Act as liaison between manufacturing, engineering, warehousing, and customersIdentify productivity improvement areas and work with management staff to clear bottlenecksAssist in debit resolution and ensuring clean invoicing to improve DSOProvide all basic customer service activities of quoting, warranty, credits, returns, etc.Expedite orders to meet customer demandsProvide as needed support of management issues as they ariseSupport and back up teammates during absences and trainingAttendance at work is an essential function of the jobEDUCATION:High School Diploma or GED and minimum 3 years of sales experience in a customer service environment ORAssociates degree and minimum 1 year of sales experience in a customer service environment ORBachelor’s DegreeSKILLS / CERTIFICATIONS:Proficient with Microsoft Office, especially the use of MS Word and Excel.Demonstrated Customer Service Skills.SAP experience.Mechanical product knowledge.Bilingual skills.RBC Bearings offers a competitive benefit package.RBC Bearings is an Equal Opportunity Employer, including disability and protected veteran status.

Who Are We?Do you want to help to make the world a better place? Join our team! At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer's problems around the world. From helping to ensure worker safety and understanding air quality to supporting complex highly technical industries such as pharmaceuticals manufacturing, semiconductor, and research customers, TSI employees are part of something special with a purpose.Customer Support Representative at TSIThis entry level Customer Support Representative serves TSI's customers and Sales teams by providing product and service information, processing sales orders, documenting all customer contacts, resolving product and service problems, and creating quotes. This individual will work within their assigned regional markets and have the opportunity to develop strong partnerships with their internal Sales teams. The Customer Support Representative plays an important role as a supportive and contributing member of the overall team. This is a Hybrid role and will be on-site Tuesday, Wednesday & Thursday.What Will You Do?In order to grow and build a successful career with TSI, you will be responsible for:Provide superior customer service in support of moderate to high volume incoming calls from external TSI customers and TSI Field Sales representativesUtilize multiple systems and resources to provide information on pricing, order status, terms & conditions, service process, and product specificationsRespond to inbound customer inquiries by generating sales leads and creating quotes as neededCreate and maintain customer master dataDocument customer calls and provide follow up to ensure resolution, if necessary Support assigned Regional Sales Managers and Direct Sales Specialists as central point of contact in regards to - quote generation, incomplete order resolution, product lead estimations and general troubleshootingReview and correct customer orders prior to entering into SAP Follow internal policies and best practices to provide accurate, valid and complete information utilizing the appropriate methods, tools and resourcesDrive individual/team performance goals and objectivesEvaluate and identify opportunities to drive process improvements that positively impact the customer's experience and create efficiencies in the organization as a wholeOther duties as assignedWhat Do You Need?Required2-year degree (technical or Associates) required. Minimum of 1-year Customer Support, Inside Sales, or equivalent experienceDesiredBachelor's degree is desired.SAP experienceKnowledgeActive listener with strong customer service orientationExcellent verbal and written communication skillsAbility to multi-task, prioritize, and manage time effectivelyHigh level of integrity and commitment to customer satisfactionMotivated and energized by working in a team environmentInquisitive problem solver with strong technical aptitudeKnowledge of CRM systems and best practicesGeneral understanding of manufacturing and service delivery systems/processesExposure to/involvement in business to business sales Highly proficient with Microsoft Office toolsWhat Can We Give You?At TSI, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment.Dress for your day: We want our employees to be comfortable at work and we know they are more productive when they're comfortable. The dress for your day policy allows employees' discretion to select appropriate dress for the business of each workday.Free Beverages/On-site Cafeterias: Enjoy complimentary coffee, tea and hot chocolate each day at work. We also have two large cafeteria's employees can eat lunch in, as well as an outside patio area that employees can enjoy during the summer months. Benefit Offerings: Competitive medical insurance plans, life insurance, short-term and long-term disability, 401K Employer Contribution, Flexible Spending Account, Education Assistance, and more.Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.EOE/M/W/Vet/DisabilityTSI provides trusted measurement, application guidance, and data analytics solutions that enable our global customers to make informed decisions. We are creating a better world by helping protect people, products and the environment, as well as by optimizing research and industrial processes.Nearest Major Market: Minneapolis Job Segment: Customer Service Representative, Outside Sales, Direct Sales, Customer Service, Sales, Entry Level

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Customer Support Representative. We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.  The Customer Support Representative position will be On-Site/Remote, in Gainesville, VA. Summary: The Customer Support Representative is responsible for answering inbound customer calls and electronic requests in a timely fashion to assist customers with their issues, including providing information about their system or to provide troubleshooting.  Maintain a positive and professional attitude towards customers at all times. Support Data Center in completing code changes on an as-needed basis to ensure timely customer support.  What You’ll Do: Handling Inbound Customer Service and Technician Overflow Calls: Answer phones and complete calls as per metrics. Collaborate with internal teams to gather information and deliver solutions to the customer. Manage customer calls and help them with emergency active alarm events. Provide reports or work order summaries from D365, InSite, or MASterMind as per customer requests. Regularly check CS Review cases to ensure accuracy and efficient response times. Support technicians related to current service needs as required for overflow or during shifts with limited or no technical support. Programming Projects: Complete a minimum of 10 Code Change requests per shift. Analyze the delegated requests received by Sales and leadership regarding basic alarm panel programming and provide solutions. What You’ll Need: Education: High School Diploma or equivalent Customer Service Oriented: Talking to customers on the phone, provide resolutions efficiently. Time Management: Prioritize work and projects versus maintaining phone coverage. Eagerness to Learn: Continually amass knowledge of different programs and systems to provide efficient customer service. Conflict Resolution: Handle difficult customer calls while maintaining a professional demeanor. Phone Skills: Have a pleasant and professional demeanor while handling customer calls. Problem Solving Skills: Evaluating unique customer service requests for optimal resolution. Team Mindset: Support others on the team, collaborate for knowledge and assistance. What You’ll Get:  In addition to competitive pay, we offer a comprehensive “Total Rewards” package including:  Medical, dental, and vision coverage  HSA/FSA programs Company paid life and AD&D insurance.  Company paid short- and long-term disability.  Voluntary benefit products  401k retirement savings plan after just 60 days  7 Company Holidays, plus 2 Floating holidays of your choice  Paid Time Off Tuition reimbursement  Employee Assistance Program (EAP)  About Us:  We are the fourth largest security integrator in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected, and empowered, one customer at a time.   Our Values:  Win as a team.  Do the right thing.  Make a difference every day!  Get it done.  Think big.   If you share these ideals, we'd love to hear from you!  Vector Security is a Drug-Free Workplace  Vector Security is an Equal Opportunity Employer  All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.   Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) See job description

Overhead Door Company of Greenville, a DH Pace Company, Inc., is currently looking for a Customer Support Representative to join our team. The ideal candidate must have a strong attention to detail, excellent communication skills, the ability to multi-task, and work efficiently in a fast-paced work environment. Job seekers with previous customer service, receptionist, retail, administrative assistant, and billing experience excel in this position. JOB RESPONSIBILITIES: Triage incoming calls from customers that require service/sales.  Work with the customer to understand their need and schedule the appropriate service. Promote all products, services, and quote accurate pricing when appropriate. Enter detailed information in the customer service ticket that allows the dispatcher to match the best qualified technician to the customer's need. Represent the company in a professional manner with good customer service and verbal communication skills. Performs other related administrative duties and responsibilities as assigned. JOB REQUIREMENTS: Must have a high school diploma or equivalent. Experience in retail, customer service, administrative positions preferred. Must have good computer skills with working knowledge of Microsoft Office Word, Excel, and Outlook. Must have very good phone etiquette. Must have an outgoing personality and a natural affinity for taking care of customers. Must have good time management skills; have exceptional organizational skills and have the ability to multi-task. Must be a fast learner and able to work efficiently in a fast-paced work environment. Must have strong attention to detail and excellent communication skills. Why DH Pace? DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years!  We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.   Our benefit offerings include: Medical, dental, and vision options: Available on the 1st day of the month following your start date! Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year! Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day Floating Holidays: Up to 2 floating holidays per year Competitive compensation: Including annual performance evaluations! 401k retirement plan: Including an employer match! Company paid: Life insurance, short-term disability, & long-term disability and more! Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.     DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies.  Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc.  Please, no phone calls or emails.  Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Administration

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.What will you do?Handle incoming customer phone calls and either resolve issues or reroute to a team member. Follow-up with customers as needed to ensure requests have been met.Process policy changes, answer billing questions, issue insurance documents and certificates and other service requests that might come via phone, e-mail or mail.Assist the sales team by organizing, scanning and electronically filing required insurance policy documents and customer information.Assist the customer support team by assisting with policy audits, uploading or downloading information and helping with retention efforts.Field questions from prospects and customers regarding insurance coverage options, policy provisions, discounts and pricing and other information that might be requested.Participate in efforts to maximize renewal retention. These proactive efforts will include monitoring policy expiration reports, placing outbound renewal calls, engaging in coverage discussions, and remarketing policies as needed.Work closely with management team to help achieve premium, retention and growth targets for all lines of selected business.Act as a brand ambassador for the insurance group at all Holman functions and across the Holman organization. Interact with Account Representatives and customer service personnel as needed to help the business consistently meet its growth and service objectives. This may involve assisting with new employees from time to time, helping to train others on the business operating system or sharing successful ideas and processes with the rest of the frontline.Complete administrative tasks as directed by the leadership team including, but not limited to, taking incoming calls, making outbound customer calls, responding to e-mails, filing (electronic and paper), sorting and distributing mail, assisting with community and corporate events, responding to carrier communications and assisting the finance and accounting team with tasks that may be assigned.and company or customer requests.Dedicated to delivering exceptional customer care to all prospects and clients of the business.Able to interact comfortably, both over the phone and in person, with prospects, clients, referral sources and business colleagues both in and outside of the Holman group of companies.Some flexibility in work schedule. This position may require some evening and Saturday hours.Adaptability. Holman Insurance Services is the newest division in a successful group of growing companies. Candidates must have a "get it done" attitude and be willing to adapt and change as the business grows.What are we looking for?Four-year college degree or demonstrated equivalent experience as determined by department management.Property & Casualty Insurance LicenseProperty and Casualty insurance experience is preferred, but not requiredCandidates must have an insurance license or be able to sit for and pass state licensing exams for both Property and Casualty. License issuance will be required within 90 days of joining the Holman organization.Flexibility in work schedule. This position will require some evening and Saturday hours. Qualified candidates will also be able to travel within the local NJ and PA markets for meetings, prospecting calls and network development.Candidates must have a "get it done" attitude and be willing to adapt and change as the business grows.Individuals must be highly organized and exceptional at following-up on assigned tasksBecome acquainted with, and a robust user of, the Agency Management System as chosen and installed by the business. This will include attending both live and recorded training sessions as well as independent study and 1-1 training in office.Individuals must be goal driven, self-motivated and comfortable with individual accountability while also being collaborative and comfortable working in a team environment.A demonstrated ability to develop genuine relationships with selected business partners and fellow team members within the insurance operation. Candidates must be outgoing and able to inspire and motivate potential referral sources.Dedicated to delivering exceptional customer care to all prospects and clients of the business.Able to interact comfortably, both over the phone and in person, with prospects, clients, referral sources and business colleagues both in and outside of the Holman group of companies.Excellent writing and communication skills.At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):Health InsuranceVision InsuranceDental InsuranceLife and Disability InsuranceFlexible Spending and Health Savings AccountsEmployee Assistance Program401(k) plan with Company MatchPaid Time Off (PTO)Paid Holidays, Bereavement, and Jury DutyPaid Pregnancy/Parental leavePaid Military LeaveTuition ReimbursementBenefits:Regular Full-TimeWe offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.Click here for Washington State benefit information.Temporary or Part-TimeIn geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.Click here for Washington State benefit information.Pay:We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $20.92 - $28.25 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Why USAA?Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special!It is all about learning and growing.Our Licensed Insurance Representative role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work in a hybrid model where you can work from home 2 days a week.For new hires starting in March, April, May or June 2024 we are offering a signing bonus of $2,000--to be paid in one installment.The OpportunityWe are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license for future insurance customer service opportunities in 2024. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Work schedules will vary and may include somweekends.As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security.What you'll do:Facilitate the member experience by answering phone calls, emails, and other requests from members.Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.Maintain required Property & Casualty (P&C) licenses and state registrations.Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:High School Diploma or GED equivalent1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experienceAcquire Property & Casualty (P&C) licenses and state registrations within 90 days of hireAbility to prioritize and multi-task, including navigating through multiple business applicationsWhat sets you apart:Current active personal lines or property and casualty license in your current state of residence/or state of hireUS military experience through military service or a military spouse/domestic partnerPrior experience in a fast-paced contact center environmentThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,370 - $50,300.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Relocation assistance is not available for this position.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special!It is all about learning and growing.Our Licensed Insurance Representative role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work in a hybrid model where you can work from home 2 days a week.For new hires starting in March, April, May or June 2024 we are offering a signing bonus of $2,000--to be paid in one installment.The OpportunityWe are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license for future insurance customer service opportunities in 2024. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Work schedules will vary and may include somweekends.As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security.What you'll do:Facilitate the member experience by answering phone calls, emails, and other requests from members.Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.Maintain required Property & Casualty (P&C) licenses and state registrations.Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:High School Diploma or GED equivalent1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experienceAcquire Property & Casualty (P&C) licenses and state registrations within 90 days of hireAbility to prioritize and multi-task, including navigating through multiple business applicationsWhat sets you apart:Current active personal lines or property and casualty license in your current state of residence/or state of hireUS military experience through military service or a military spouse/domestic partnerPrior experience in a fast-paced contact center environmentThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,370 - $50,300.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Relocation assistance is not available for this position.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

ABOUT THE POSITION The County of Riverside's Department of Public Social Services (DPSS), Administrative Services Division - Assets Management Unit, seeks a single vacancy for a Customer Support Representative III who will be assigned to Riverside, CA. The incumbent will be responsible for inventory mobility, management, planning and deployment. The selected candidate will maintain the ongoing needs of the department by providing asset, supply and technical support services and will also be required to train and brief new staff on warehouse receiving, storing and distribution of equipment in bulk, operate a forklift (training and certification will be provided), train and educate staff on safety procedures and complete other duties as assigned. The Customer Support Representative III will be exposed to a Warehouse environment which means experiencing different temperatures depending on the climate, and being asked to lift up to 50lbs. This position may require travel by county vehicle to other county facilities within Riverside, CA.The most competitive candidate will possess and demonstrate experience in receiving, storage, inventory and distribution of supplies or assets within a warehouse environment, forklift experience, knowledge of inventory and/or counting systems, knowledge of Microsoft excel, word and outlook. Incumbents will also posses prior experience in a lead or supervisory role. Meet the Team! Riverside County Department of Public Social Services (DPSS) is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community. The Riverside County Department of Public Social Services (DPSS) provides services and assistance to protect and empower vulnerable people in our community. EXAMPLES OF ESSENTIAL DUTIES EXAMPLES OF ESSENTIAL DUTIES ASSETS MANAGEMENT • Train and brief new staff on warehouse receiving, storing, and distribution of equipment; operate forklift and train staff on work safety procedures. • Perform research, data entry, and queries of various databases; report generation and maintain records. • Maintain inventory control; prepare work orders for repairs, research problems and assist internal customers. MINIMUM QUALIFICATIONS OPTION I Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination. Experience: One year as a Riverside County Customer Support Representative II. OPTION II Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination. Experience: Three years in any combination in clerical or technical functions supporting any of the following: mail delivery service or supply, warehouse, help desk, records management, support services, assets management, inventory control operations, or delivery or courier services which required determining routes from mailing addresses. ALL OPTIONS Knowledge of: Basic customer service procedures; inventory tracking and ordering processes; operation and maintenance of postal work equipment; rules, regulations, and procedures pertaining to U.S. Postal Service and private mail services; procurement procedures; work safety procedures; queries and report generation; correct lifting and carrying methods. Ability to: Read and understand work orders, maps, and forms; operate a computer perform data entry; meet deadlines; make basic arithmetic computations; maintain cooperative working relationships with the public, vendors, and other County employees; learn to operate bindery and finishing equipment; follow oral and written instructions; work in a team environment; operate electrical pallet jacks and forklifts; drive a County vehicle; sit and/or stand for prolonged periods of time; bend and/or stoop; carry heavy mail trays and packages; properly lift up to 50 pounds. SUPPLEMENTAL INFORMATION Other Requirements License/Certificate: Possession of a valid Class C California Driver's License. Veterans' Preference The County has a Veterans Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. See the policy here ( Download PDF reader ). What's Next? This recruitment is open to all applicants. Applicants who are current County of Riverside employees and/or current employees of the County of Riverside's Department of Public Social Services may be considered before other applicants depending on the volume of applications received. Qualified applicants may be considered for future vacancies throughout the County. Application Period BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE. Applications received prior to the closing date will be considered based on the information submitted. Changes or alterations cannot be accepted. All applicants must submit a complete application bythe close date. No late applications will be permitted. Include relevant work experience details on resume and/or application. Proof of EducationUpload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account. If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ). Reasonable Accommodations The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: http://dao.rc-hr.com/ . Contact Joshua Roberts at [email protected] with any questions regarding this recruitment. GENERAL APPLICATION INFORMATION: Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com . A pre-employment physical examination and background check may be required.MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent. Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent. Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. As of July 1, 2020, the employee contribution is 7.25% and subject to change annually.A new member is defined as any of the following: A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System. A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS. A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months. CalPERS refers to all members that do not fit within the definition of a new member as "classic members".Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.Note:This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to [email protected] or by calling the Benefits Information Line at (951) 955-4981,Option 2.If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.VACATION ACCRUAL (Bi-Weekly Accrual):0< 3 year = 80 Hours (10 Days)4< 9 years = 120 Hours (15 Days)10 or more years = 160 Hours (20 Days)Maximum Vacation leave accumulation is 480 hours.SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.HOLIDAYS: Normally 12 paid holidays per yearBEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.DISABILITY: Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.

About Versatile Credit:At the heart of the embedded financing revolution, Versatile Credit stands out as clear leader. With a strong brand and results, Versatile is innovating in the lending space to connect lenders, businesses, and consumers with seamless financial solutions. Our culture celebrates quick learners and problem solvers eager to drive change.The Role:We are seeking a Customer Support Representative to serve as the frontline in our commitment to outstanding customer service. In this pivotal role, you will address both technical and non-technical inquiries, guiding customers through our platform with ease and efficiency. This position is essential to maintaining the high standards of service that define Versatile, offering a unique opportunity to directly impact our customers' experience. This role will work Tuesday - Thursday in our Mechanicsburg, PA office.Your Impact:Resolve Technical Issues: Quickly troubleshoot and solve platform-related problems, ensuring a seamless user experience.Boost Satisfaction & Loyalty: Enhance customer satisfaction and loyalty by effectively addressing their needs with empathy and expertise.Strengthen Versatile's Reputation: Your proficient support reinforces our standing as a reliable and user-friendly lending technology leader.Inform Platform Improvements: Provide critical feedback from customer interactions to help refine and advance our technology.Who You Are:Experienced in Customer Support: You have a background in customer service, equipped with excellent communication skills and a knack for solving problems.Customer-Centric: You possess a strong desire to help others, with an ability to adapt to various personalities and maintain patience and professionalism.Multitasker: You're able to juggle multiple tasks simultaneously, prioritizing effectively to ensure all customer inquiries are handled promptly.Tech-Savvy: Familiarity with CRM systems and a general comfort with technology will be key to navigating our platform and assisting customers efficiently.Team Player: You thrive in collaborative environments, ready to share knowledge and work together to achieve common goals.What We Offer:A role at the forefront of an industry.A culture of innovation, where your ideas can make a difference.Competitive compensation, flexible working, and comprehensive benefits.At Versatile Credit, we strive for a diverse and inclusive workforce, and are committed to providing Equal Employment Opportunity to all applicants and employees. We have worked to create a culture that promotes new and diverse viewpoints, as well as open collaboration at all levels of our organization. All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.