Help Desk Technician Salary in USA

Resource Management Concepts, Inc.RMC is an equal opportunity employer. All qualified women, minorities, individuals with disabilities and veterans are encouraged to apply for RMC job vacancies. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.Location Dahlgren, VARequisition # 2365Division Information TechnologyJob DescriptionHelp Desk TechnicianResource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America. RMC is hiring a Help Desk Technician (0000-0800 midnight shift) in Dahlgren, VA. The selected applicant will be responsible for: Effective use of Help Desk tracking and ticketing system(s) Effective verbal and written communication Maintaining a professional relationship with all customers and clients in a very busy call center environment Providing technical support by responding to and resolving end-user problems Installation and configuration of new workstations, peripheral equipment, and software Documenting internal procedures Assisting with the onboarding of new users Supporting the maintenance of multiple classrooms including reconfiguring furniture layouts, cabling, general upkeep Ability to lift up to 50 pounds One (1) year of Systems Administration and/or IT Help Desk Experience and DoD 8570 IAT Level 2 Certification (Security + CE) is required. The selected applicant must have the ability to work independently and as part of a team in researching data and developing analytical techniques and methodologies. Additional Training may be required to be completed within 90 days of start. Security Clearance: An active DoD Secret clearance is required to start. Applicants selected may be subject to a security investigation and must meet eligibility requirements for access to classified information. RMC employees may be subject to COVID-19 vaccination or testing requirements in order to access government facilities.PI238596096

Help Desk TechnicianExcentium, Inc. is a Service-Disabled Veteran owned small business that provides Cyber Security Engineering, Information Assurance (IA), management, Certification and Accreditation (C&A), and other IT services to government and commercial organizations. We have an opportunity for a Help Desk Technician supporting one of our Federal customers in Falls Church, VA.MINIMUM CLEARANCE LEVEL: Secret CITIZENSHIP: US Citizenship LOCATION: Falls Church, VAResponsibilities: The Help Desk Specialists will provide support for incident resolution and requests reported to the service desk. The Specialists are responsible for the initial assessment, triage, research, and resolution of incidents and requests regarding the use of application software tools and/or infrastructure components. The Help Desk Specialists provide support through analysis and problem resolution using remote communication or through telephone contact with the client or end user. Addresses and resolves incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customer issues with a professional attitude. Ensures the end-to-end customer experience and provides a single point-of-contact for the customer. Resolves general hardware and software problems with customers having little or no background in computers Conducts component level diagnostics Maintains documentation for procedures and processes, as well as maintenance logs and equipment databases. Requirements: Current Secret Clearance Associates Degree in Computer Science, Business Information System or related IT field or 3 years work experience required. Required certifications: Security+; Microsoft Operating System Certification Experience in Microsoft based platforms (Windows XP, Windows 7, Microsoft Office Suite, Etc.) Understanding of Active Directory (Account Management, Organizational Units, Mailbox Management, Exchange features) Experienced in Network, LAN, VLAN (troubleshooting and setting up printers on network, identifying network versus local based issues) We take pride in building a workforce with a strong Veterans focus Excentium offers a competitive salary and comprehensive benefits package, including medical, dental, life, disability, 401k, and paid time off. Excentium, Inc. is an equal opportunity employer.

Samson Rope TechnologiesDescription:Samson, the worldwide leader in high performance cordage, is seeking a Help Desk Technician who will be responsible for ensuring proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require the individual give in-person, hands-on help at the desktop level. Responsible for practicing a high level of business ethics and professionalism and adhering to safety and quality guidelines in support of Samson strategy and core values.Who You Are:Knowledgeable of basic computer hardware and mobile platforms.Experienced with desktop and service operating systems, including Windows and iOS platforms.Familiar with standard diagnostic utilities.Available to be on-call.A people person with exceptional interpersonal skills who is focused on building rapport and listening to assess problems.Detail oriented and equipped with documentation skills.A team player who works well with a diverse group of individuals and can build relationships with coworkers.Able to manage time effectively by prioritizing/managing multiple tasks in a fast-paced, changing environment with strict deadlines.A clear and concise communicator in both written and oral form.Committed to delivering high quality and attentive customer service to both internal and external customers.Trustworthy and able to handle confidential and sensitive information.What You'll Do:Field incoming help requests from end users via request systems, in person, telephone and e-mail in a courteous manner documenting all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Prioritize and schedule problems escalating (when required) to the appropriately experienced technician.Manage and administer the Microsoft 365 (M365) environment including Exchange online, OneDrive for Business, MS Teams, MS Intune, and other M365 applications.Manage and maintain M365 security policies and compliance requirements.Manage Active Directory and Azure MS Entra ID environment including domain controllers, group policies, DNS, DHCP, and other related services.Troubleshoot and resolve PC related problems and numerous 3rd party software applications.Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Test fixes to ensure problem has been adequately resolved and perform post-resolution follow-ups to help requests.Further evaluate documented resolutions and analyze trends for ways to prevent future problems.Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.Adhere to basic user account security in accordance with local policies and procedures.Responsible for reviewing and assuring proper user backups are operational and performed in a timely manner.Setup and configure laptops and desktops.Train end users in the operation and functionality of systems, hardware, and telecommunications.Maintain hardware and software inventory.Develop help sheets and frequently asked questions lists for end users.Sit or stand at a workstation for prolonged periods.Occasionally crouch, kneel, climb, reach, or crawl to inspect cables in floors and ceilings, or hook up computers.Occasionally lift up to 20 pounds and seldomly lift up to 50 pounds.What You Should Have:EducationRequired: Associate degree in the field of computer science or equivalent work experience.Preferred: Bachelor's degree in the field of Computer Science; certifications in related field.ExperienceRequired: Minimum 3 years of related experience in service desk or helpdesk, in a software and hardware troubleshooting environment. Experience with desktop and server operating systems, including Windows (specifically M365) and iOS platforms.Desired: Application support experience.Our Team Enjoys Best-in-Class Benefits:We enjoy ample paid time away from the office with a starting PTO accrual of 15 days for vacation or sick leave, 10 paid holidays, a paid personal day, and paid volunteer time each year.We prioritize our employees' wellbeing and offer comprehensive and affordable Health, Dental and Vision insurance for employees and family. We also offer free Mental Health benefits and an optional free Wellness Plan.We celebrate our success as a team and offer annual profit sharing and bonus structures based on position.We invest in our employees' futures by offering a generous 401k match up to 6% of salary. We also offer tuition reimbursement for choosing to further your education.We ensure our employees are taken care of during unexpected events, offering paid bereavement leave, employer-paid life and disability insurance, and paid jury duty leave.We offer a paws-itive work environment and friendly well-behaved dogs are welcome to join their humans at work in the corporate office.All benefits are offered in accordance with our plan documents and policies.Compensation:Targeted hiring range: $24.00 - $29.00Hiring rate will depend on qualifications and experience.Samson has established wage scales for all of our positions, which are based on a minimum and maximum. The targeted hiring rate above is set to allow for employee's growth within the role. The full range for this position is min: $23.95 – max: $35.92.About Us:With over 140 years in the rope industry, we are focused on meeting the needs of demanding customer applications. At Samson, we're not just about developing innovative synthetic rope solutions. We also pride ourselves on providing the industry's best service. From pre-sale to installation to post-delivery follow-up, we want to ensure that we maximize customer experiences to the fullest potential through continually inventing, refining, and optimizing our products.This is an outstanding opportunity to join a team of pioneers keenly focused on making products that not only meet but exceed expectations. That ambition is reflected in our culture of ingenuity and attention to detail. But at the end of the day, it's our people, not just our products, that make Samson a dynamic company to work for.Samson Rope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.We are an Equal Opportunity Employer (Minority/Female/Disability/Veteran). Employment is contingent on a successful background and illicit drug screen.Requirements:PI238649751

Sev1tech, Inc.Help Desk TechnicianUS-VA-RosslynJob ID: 2024-8026Type: Full Time W/Benefits Ret Match# of Openings: 1Rosslyn, VAOverviewThe U.S. Cybersecurity and Infrastructure Security (CISA) mission is to lead the national effort to protect and enhance the resilience of the nation’s physical and cyber infrastructure. CISA includes the CISA Mission Enabling Offices (MEOs) and six Divisions: the Cybersecurity Division (CSD), the Emergency Communications Division (ECD), the Integrated Operations Division (IOD), Infrastructure Security Division (ISD), the Stakeholder Engagement Division (SED), as well as, the National Risk Management Center (NRMC), which are headquartered within the National Capital Region (NCR). CISA’s information technology (IT) landscape has historically produced networks and systems individually managed and maintained within each of its Divisions as well as its MEOs. This task order is to provide Enterprise Engineering and Operations Support Services (EEOSS) to CISA/OCIO to establish enterprise IT capabilities. These enterprise IT capabilities shall support CISA’s ability to continue establishing a modern IT infrastructure; engaging in various initiatives to evaluate and implement emerging technologies; migrating to the cloud; supporting mobility and collaboration platforms; and continually improving the performance, security, and availability of enterprise IT services. Working with an enterprise network architecture, engineering, and implementation team supporting our Federal customer, the Help Desk Technician supporting Operations and Maintenance Support projects related to system administration; network management, system hosting and access; information assurance management; certification and accreditation support; software patches and upgrades; configuration management; user management and support; backup and recovery; and network and performance monitoring. This position requires 5 days on site in Arlington, VA.Position Hours: 6:30 AM - 3:30 PM Primary Responsibilities: Provide technical assistance in support of services to determine functional user's requirements, including data file management, system utility capabilities, etc.Responsible for providing technical support for installation, operation, and maintenance of a wide variety of communications and automation equipment that includes hardware and software support for Desktop automation equipment and peripherals in a geographically dispersed organizationManage ticket incident tracking and troubleshootPerform installation of computer system including software and related communication systemsAnalyze a variety of technical problems and conditions associated with particular application areaWork with vendors to resolve problems or make immediate corrective changes to operating softwareOpen, assign, annotate, and close Action Request System trouble ticketsPerform problem determination and resolution in all areas of local and wide area network technologyDevelop and provide input to training regarding hardware and software capabilities, proper use of equipment, user software interfaces, analysis of error routines and messages, restart/recovery procedures, telecommunications diagnostics and support, and data access routinesOther Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.ResponsibilitiesAt least 1 year experience providing help desk technician services to the DHS (preferred).Excellent communication and written skillsA minimum of one (1) year of experience in IT customer service supportMust be a U.S. CitizenQualificationsClearance Preference:DHS EOD - 1st priorityAny DHS badge + DoD Top Secret or Secret - 2nd choiceDoD Secret or Top Secret + willingness to get EOD clearance - 3rd choice (it can take 45 days to obtain EOD clearance – work can only begin once the clearance is fully adjudicated)PI238867966

Receive, prioritize and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs) Utilize your comprehensive knowledge of computer hardware, software, mobile devices, printers, and other technology tools to troubleshoot, diagnose, and resolve complex issues. Provide high-quality end-user support while adhering to established operational and procedural measures Manage user and device event tracking through global ticketing system Collaborate closely with our esteemed executives, acting as their trusted technology advisor. Understand their unique needs and deliver solutions that enhance their productivity and effectiveness. Maintain a customer-centric approach to all interactions and foster strong relationships with the executive team Provide technical and troubleshooting assistance related to MS Windows/Office and other desktop applications Source computer hardware including devices, peripherals, and equipment, and coordinate approval as needed Enroll and administer thin clients Maintain and support office telephone systems and software, audio-visual (AV) equipment and multi-function printers Manage user/computer/group objects within Azure and on-prem Active Directory (e.g., password resets, adds/moves/changes, folder/share permissions) Provide limited technical and troubleshooting assistance related to the company's critical business systems Perform on-call duties and technical implementations/upgrades that may occur after normal business hours and on weekends as required to minimize business impact Assist with users becoming and remaining compliant with the company's IT security policies and minimum standards Participate in the creation and maintenance of enterprise operations documents (i.e., policies, standards, procedures and guidelines) Liaise with third-parties as it relates to any of the aboveRequirementsBachelor's Degree in Computer Science, Information Systems, or other related field, or equivalent work experience preferred One to three years of relevant experience Self-starter who takes initiative and requires minimal supervision Strong analytical and problem solving skills, systematic thinking, and a good understanding of technologies deployed in the IT environment Customer focused with the ability to communicate and develop relationships with all levels of the organization Excellent written and oral communication skills Ability to multi task Team mentality and the ability to work effectively with diverse stakeholders Attention to detail Ability to accomplish tasks by established deadlines and to use time efficiently to balance competing demands and priorities General understanding of how IT infrastructure supports business goals and objectives Open to traveling if necessary HDI and ITIL Foundations Certification a plus

Receive, prioritize and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs) Utilize your comprehensive knowledge of computer hardware, software, mobile devices, printers, and other technology tools to troubleshoot, diagnose, and resolve complex issues. Provide high-quality end-user support while adhering to established operational and procedural measures Manage user and device event tracking through global ticketing system Collaborate closely with our esteemed executives, acting as their trusted technology advisor. Understand their unique needs and deliver solutions that enhance their productivity and effectiveness. Maintain a customer-centric approach to all interactions and foster strong relationships with the executive team Provide technical and troubleshooting assistance related to MS Windows/Office and other desktop applications Source computer hardware including devices, peripherals, and equipment, and coordinate approval as needed Enroll and administer thin clients Maintain and support office telephone systems and software, audio-visual (AV) equipment and multi-function printers Manage user/computer/group objects within Azure and on-prem Active Directory (e.g., password resets, adds/moves/changes, folder/share permissions) Provide limited technical and troubleshooting assistance related to the company's critical business systems Perform on-call duties and technical implementations/upgrades that may occur after normal business hours and on weekends as required to minimize business impact Assist with users becoming and remaining compliant with the company's IT security policies and minimum standards Participate in the creation and maintenance of enterprise operations documents (i.e., policies, standards, procedures and guidelines) Liaise with third-parties as it relates to any of the aboveRequirements Bachelor's Degree in Computer Science, Information Systems, or other related field, or equivalent work experience preferred One to three years of relevant experience Self-starter who takes initiative and requires minimal supervision Strong analytical and problem solving skills, systematic thinking, and a good understanding of technologies deployed in the IT environment Customer focused with the ability to communicate and develop relationships with all levels of the organization Excellent written and oral communication skills Ability to multi task Team mentality and the ability to work effectively with diverse stakeholders Attention to detail Ability to accomplish tasks by established deadlines and to use time efficiently to balance competing demands and priorities General understanding of how IT infrastructure supports business goals and objectives Open to traveling if necessary HDI and ITIL Foundations Certification a plus

Help Desk TechnicianIT DepartmentMonday - Friday On -siteKEITH Walking Floor Systems provide horizontal loading/unloading solutions for bulk materials, pallets, bales and rolls. The company's state of the art production facility in Madras, Oregon operates using Lean Manufacturing practices. We are seeking high performance team members with a commitment to quality work with a positive attitude. Submit your completed application at keithwalkingfloor.com/current openings.Responsibilities Provide support services to users of computer systems and data processing networks. Accurately document instances of hardware failure, repair, installation, and removal. Schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs. Act as a first level problem identification and resolution resource, including answering questions, providing advice, investigating, troubleshooting, and following-up to assist users in solving data processing problems. Perform routine minor maintenance. Install, configure, test, maintain, monitor, and troubleshoot user workstation hardware, networked peripheral devices, and networking hardware products. Other duties may be assigned.Minimum Qualifications 18 years of age or older. 2 years equivalent work experience desired. Demonstrates effective problem solving and troubleshooting skills. Excellent technical knowledge of PC hardware, including Microsoft platform products. Verifiable hands-on hardware troubleshooting experience. Ability to effectively prioritize and execute tasks in a high-pressure environment. Able to communicate in English with team members (Speak and reading, writing ability required.) May be required to pass employer performance tests including pre-employment drug screening. Must be authorized to work in the U.S. for any employer without sponsorship now or in the future.Working Conditions include working in an office setting and production facility. Utilize ladder for installation of equipment. On-call availability. Sitting for extended periods of time. Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals. Exposure to continual noise daily from machines.Compensation and BenefitsSalary: DOE Benefits: Medical, Dental, Vision, Pharmacy Health Plan and Life Insurance.Paid Vacation Time. Paid Holidays. 401K Retirement Plan with employer contribution.KEITH Manufacturing Co. is an Equal Opportunity Employer.recblid dr0u7f8fgm79t34s88miuaeg8oecdh

Receive, prioritize and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs) Utilize your comprehensive knowledge of computer hardware, software, mobile devices, printers, and other technology tools to troubleshoot, diagnose, and resolve complex issues. Provide high-quality end-user support while adhering to established operational and procedural measures Manage user and device event tracking through global ticketing system Collaborate closely with our esteemed executives, acting as their trusted technology advisor. Understand their unique needs and deliver solutions that enhance their productivity and effectiveness. Maintain a customer-centric approach to all interactions and foster strong relationships with the executive team Provide technical and troubleshooting assistance related to MS Windows/Office and other desktop applications Source computer hardware including devices, peripherals, and equipment, and coordinate approval as needed Enroll and administer thin clients Maintain and support office telephone systems and software, audio-visual (AV) equipment and multi-function printers Manage user/computer/group objects within Azure and on-prem Active Directory (e.g., password resets, adds/moves/changes, folder/share permissions) Provide limited technical and troubleshooting assistance related to the company's critical business systems Perform on-call duties and technical implementations/upgrades that may occur after normal business hours and on weekends as required to minimize business impact Assist with users becoming and remaining compliant with the company's IT security policies and minimum standards Participate in the creation and maintenance of enterprise operations documents (i.e., policies, standards, procedures and guidelines) Liaise with third-parties as it relates to any of the aboveRequirementsBachelor's Degree in Computer Science, Information Systems, or other related field, or equivalent work experience preferred One to three years of relevant experience Self-starter who takes initiative and requires minimal supervision Strong analytical and problem solving skills, systematic thinking, and a good understanding of technologies deployed in the IT environment Customer focused with the ability to communicate and develop relationships with all levels of the organization Excellent written and oral communication skills Ability to multi task Team mentality and the ability to work effectively with diverse stakeholders Attention to detail Ability to accomplish tasks by established deadlines and to use time efficiently to balance competing demands and priorities General understanding of how IT infrastructure supports business goals and objectives Open to traveling if necessary HDI and ITIL Foundations Certification a plus

Under general supervision of the Vice President for Information Technology, the Help Desk Technician (HDT) will provide support to campus customers via phone and email. The HDT will triage calls, asking appropriate questions and use knowledge and resources to diagnose and resolve issues and escalate issues to the proper channels as needed.Daily Operations• Manage help desk tickets in a timely manner• Respond to customer issues via phone and email• Provide customer assistance and document interactions accordingly and provide follow up as needed• Run diagnostics to resolve customer reported issues• Escalate issues to the next Tier with next level of difficulty• Install, make changes and repair computer hardware and softwareRequired Skills• Excellent oral communication skills• Detail oriented in order to keep detailed notes on tickets• Highly organized to keep Help desk tickets order• Ability to diagnose and resolve basic computer technical issues• Ability to connect and network printers• Able to utilize active directoryRequired Education and Experience• 1 year of experience working in a help desk environment• Proficiency with a MAC and IOS computers• Proficient with Office 365• Working Knowledge of Windows Deployment Services

12+ Month Contract On-SiteInstall, maintain and troubleshoot existing client PC & peripherals hardware & software & operating systems throughout the company's networkAssist user personnel in identifying causes and solutions of apparent computer related questions and errorsSupport internal customers with technical assistance, basic network connectivity, equipment diagnosis and troubleshooting of hardware and software.Support remote users with technical assistance, remote access connectivity, equipment diagnosis and troubleshooting of hardware and software.Support and Maintain Printers and Faxes