Customer Service Manager Salary in USA

Gorbel's mission is simple: We improve people's lives. That mission guides everything we do, from the products and service we provide to our outside customers to the work environment we foster for our employees. We are a manufacturer of material handling and fall protection products for the production and warehouse/distribution sectors. We're on the cutting edge of manufacturing and distribution; a thriving, growing company that is constantly seeking out new ways to innovate and elevate our products and our processes - and we're looking for people like you to join us in that mission. We're currently hiring for open positions in the US and Canada. We operate in Canada as Engineered Lifting Systems and Equipment (ELS)/DBA Gorbel® Canada, and subsequent communication related to Canadian positions may show the ELS name. You may be contacted by phone by recruitment personnel based in either Canada or New York. Work Shift:Job Description:JOB DESCRIPTION:The Customer Service Manager will be responsible for managing a team of Technical Customer Service Representatives (TCSRs), Team Leads, and/or Order Entry Specialists and Receptionist, with in-depth product and technical knowledge that delivers Extraordinary Customer Experiences via the delivery of timely and accurate quotes and customer inquiry support. This leadership role will require the continuous assessment of current Gorbel® Customer Service technology, processes, training protocols, and Voice of Customer feedback to define, recommend and implement improvements that consistently improve Customer Satisfaction scores. Collaboration on initiatives with other functional areas (including but not limited to Sales, Logistics, Purchasing, Scheduling, Manufacturing, Application Engineering, and Product Development) is required to drive continuous improvement delivering improved customer experience metrics.RESPONSIBILITIES:Develop, plan, lead, implement, and direct customer order processing and quote requests, ensuring the highest levels of customer responsiveness and serviceProvide transformational leadership, using Vital Conversations and expectations of a Gorbel® leader. Fully role model Gorbel® behaviors, supervise and coach others to do the sameActively demonstrate the ability to constructively coach others and be receptive to being coachedManage and coach all elements of the Gorbel® Performance Management System within the Customer Service Team to ensure goal setting and alignment while carrying out the mid-year and year-end performance review processLead and support the hiring, onboarding, and training of Customer Service employeesDevelop, maintain, and regularly review relevant metrics for the Customer Service Team that drive the appropriate behavior leading to improved customer satisfactionDevelop and maintain an environment that supports trust, teamwork, collaboration, and empowerment/engagement of employees to provide an environment of continuous improvementUtilize lean tools to drive and implement continuous improvement activity within the department (A3, VSM, 6S, Kaizen, etc.)Sponsor and lead cross-functional teams to improve products and/or service to all customersCarryout active relationship building with dealersPromote collaboration and bridging the gap between all other departmentsSet goals and improvements to create cross functional successesBe a Subject Matter Expert (SME) for various systems and products within Customer ServiceManage small project teams to develop, execute, and complete assignmentsOrganize team roles and evaluate employee performancesDocument operational tasks and report to the Executive Leadership TeamAccomplish department objectives by managing staff, planning, and evaluating department activitiesEnsure a safe, secure, and inclusive work environmentPlanning and development of projectsMaking operational and process decisionsOrganizing and delegating assignments to team membersQuality and Project ManagementDeveloping work and process standardsCreate new goals and future enhancements from analytics of metrics and department performance for small and steady improvements. (Lean Office practices)Project Management for Large & Complex OrdersBuild & Maintain Reports to support Data Driven Decision MakingTrain & Maintain Team's use of internal phone systemsOther duties as necessaryREQUIRED QUALIFICATIONS:Associates Degree in Business or a technical field with 3+ years of experience preferred, individuals with 10+ years of experience in customer service or technical sales will be consideredAbility to travel domestically, 1-2 times per yearAbility to balance and advance customer, employee, and organizational needs.Excellent data analytical skills with a proficiency to summarize and communicate findingsAbility to assess improvement opportunities and develop strategies to implement improvementsEnable others to assess and implement improvementsExcellent communication (written & verbal) and interpersonal skillsProven leadership skills in a technical environmentMust have a high mechanical - technical aptitude and/or experience, working knowledge of electro-mechanical systems and components, reading electrical schematics and mechanical drawingsDemonstrates personal leadership and coaching skills at all timesStrong attention to detailPossess good presentation skills, to provide training to Reps, Dealers, and internal customersProficiency in Microsoft Office Suite products including 365, Teams, and Share PointPersonal characteristics are equally important to experience and knowledge Critical personal characteristics include:High self-awareness and emotional maturity, low egoHigh level of integrity and trustworthinessHigh customer and quality focusContinuous improvement mindsetOptimismWillingness and comfort with giving and receiving feedbackExcellent listening skillsHigh action orientationPREFERRED QUALIFICATIONS:Experience with Customer Relationship Management (CRM) softwareExperience, exposure, knowledge of Lean tools & practicesFamiliarity with international documentation, such as export documents, pro-forma invoices, etc.CSI/Syteline experienceCisco Finesse/VoIP and CUIC experienceBENEFITS: Medical, dental, vision, paid time off, 401k with company contribution, FSA or HSA options, educational assistance, dependent scholarship program, life insurance, short and long term disability insurance, and much more!WORK ENVIRONMENT:ADA Physical/Mental/Workplace RequirementsOccasional lifting up to 25 lbs.Sitting, working at desk/personal computer for extended periods of timePrimary work environment is professional corporate officeGorbel® is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, gender, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Gorbel® is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at 585-924-6204.The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Gorbel, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Min $70,076 - Max $105,114

Peachtree Foods, (Our mission is built around three key points that inspire excellence in everything we do, and our commitment to that mission has driven us to become a leader in the hospitality and commercial foodservice space.To challenge the common breakfast.To create experiences with every new product we develop.To deliver what is beyond expected.No matter a person’s role in our organisation, Peachtree Foods puts its people first by providing a safe and engaging atmosphere where team members can grow professionally and personally. As employees of Peachtree Foods, we’re driven by a unifying goal: to build a company that we’re proud to be a part of by continuing to be the best at what we do. We always strive to hire the best employees and empower our team-members to be driven and enabled to succeed.Position: Customer Service Manager - AtlantaSummary:This role is pivotal in managing and supporting our portfolio of existing and newly onboarded customer accounts, with a keen focus on the hospitality sector. Responsibilities encompass the comprehensive onboarding of individual hotels, ensuring exceptional ongoing customer support, efficiently tracking and processing orders, and conducting product training and maintenance troubleshooting via phone. While the position is primarily phone-based, ensuring a high-touch, personalized experience, it strictly excludes cold-calling, as all outbound communications are directed towards our established clientele.Primary duties and responsibilities:Team Leadership and Development: Lead and inspire the customer service team, fostering a culture of excellence, accountability, and continuous improvement. Conduct regular performance reviews and identify development opportunities to enhance team skills and motivation.Strategic Planning and Execution: Develop and implement strategic plans to enhance customer service operations, including the adoption of new technologies, process improvements, and service innovation. Monitor industry trends to keep the service offering competitive.Quality Assurance and Performance Metrics: Establish and monitor key performance indicators (KPIs) for the customer service team to ensure high standards of service are consistently met. Implement quality assurance practices to identify areas for improvement and celebrate successes.Conflict Resolution and Escalation Management: Serve as the point of escalation for complex customer issues or complaints, demonstrating problem-solving leadership to achieve resolutions that align with company values and customer satisfaction goals.Budget Management and Resource Allocation: Oversee the customer service department’s budget, ensuring optimal allocation of resources to meet operational needs while achieving financial objectives.Cross-Functional Collaboration: Collaborate with other departments (e.g., Sales, Marketing, Product Development) to ensure a cohesive customer journey and leverage insights from customer feedback to drive product and service improvements.Training and Onboarding: Oversee the training and onboarding of new customer service team members, ensuring they are fully equipped with the necessary knowledge and skills to excel in their roles.Change Management: Lead change management initiatives within the customer service department, ensuring changes are smoothly implemented and that the team remains adaptable and responsive to business needs.Employee Engagement: Actively work to maintain high levels of team engagement and morale. Implement initiatives to promote a positive work environment and recognize outstanding team achievements.Customer Relationship Management: Take an active role in managing key customer accounts, building and maintaining strong relationships with strategic partners and stakeholders to ensure long-term customer loyalty and satisfaction.Experience/Skills:Exceptional Communication Skills: Strong verbal and written communication skills, with the ability to clearly convey information and effectively negotiate and persuade when necessary.Analytical Thinking: Ability to analyze data, understand trends, and make data-driven decisions to improve customer service performance and strategy.Customer-Centric Mindset: Deep commitment to understanding and meeting customer needs, with a focus on creating exceptional customer experiences.Leadership and Team Building: Proven ability to inspire, motivate, and lead a team, fostering an environment of growth, accountability, and support.Adaptability and Resilience: Comfortable with change and ambiguity, able to lead teams through transitions and challenges with a positive and solution-focused approach.Organizational and Time Management: Excellent organizational skills, with the capacity to prioritize tasks and manage time effectively in a fast-paced environment.Emotional Intelligence: High level of emotional intelligence, with the ability to build strong relationships, empathize with team members and customers, and manage interpersonal dynamics effectively.Experience: 3-5 years in a customer service management role. Foodservice and/or hospitality industry experience is favourably considered. Experience working with CRM platforms (Zoho or similar)Compensation:Base salary plus performance bonusHealthcare, Dental, 401kCompetitive annual leave package

Customer Service ManagerUS-CA-West SacramentoJob ID: 2024-4508Type: Regular Full-Time# of Openings: 1Category: Customer Service/SupportSacramentoOverviewEnvoy Solutions, a diversified distribution company with over $1.5 billion in revenue, is bringing together leading brands from the facility supplies, packaging solutions, and specialty products industries. We’re building a national platform that will enable us to leverage product knowledge, category expertise and local presence to help make buildings cleaner and more sustainable, people safer and operations more productive, every day. Our portfolio of companies includes North American, WAXIE, SEPG, Daycon, North Woods, PJP, and NVISION. Our combined company employs more than 2,300 associates, operates 43 distribution centers, and supports more than 52,000 customers. At Envoy Solutions, our focus is on creating greater efficiencies and scale, with a high-touch, customer-first approach. We’ve combined the expertise of local consultants and sales teams with a wider portfolio of products and deeper category knowledge. We work both nationally and regionally to ensure responsiveness to the industry’s toughest challenges, and we deliver a more efficient and streamlined distribution model on behalf of our customers. Reporting to the General Manager, the Customer Service Manager is responsible for directing and organizing the daily customer service tasks, showroom activities, and telephone functions. This role will also maintain records of performance and ensure cross training of all functions with staff. This job has a schedule of Monday through Friday 8am - 5pm. ResponsibilitiesHire, coach, train, counsel and motivate a team of Customer Service Representatives to provide superior service to customers, both internal and external.Monitor, track and enforce departmental policies, procedures and goals. Act as a hands on leader in all aspects of customer service.Evaluate performance, recommend salary and disciplinary actions for team members.Ensure incoming calls are being served promptly and in a courteous manner.Handle escalated customer concerns or advanced questions that demand management attention tactfully and promptly. Communicate with Operations Manager regarding major customer issues or complaints.Serve as administrator and product expert for online ordering system.Ensure showroom inventory is restocked and rotated on a regular basis. Manage order flow and open orders status.Oversee Will Call process to ensure a positive customer experience.Ensure proper staffing on a daily basis by scheduling lunches and floor responsibilities.Other duties as assigned.QualificationsMinimum 5 years of experience managing and leading a Customer Service team.Strong organizational, leadership and communication skills, both verbal and written.Extensive customer service/sales skills with the ability to resolve issues confidentially and promptly.Strong computer skills including Web Based Applications, and Microsoft SuiteThis position offers a competitive starting salary and comprehensive benefits program. Minimum $65,000 Maximum $80,000 Annnual Salary. Envoy Solutions (and its subsidiaries) is an Equal Opportunity Employer. This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation and/or any other characteristic protected by law. We also provide reasonable accommodations to our applicants and employees with disabilities in order to assist them in the performance of their essential job functions.PI238729172

You Will:Serve as the primary point of contact for our customers, you'll provide exceptional service, managing inquiries, quotations, orders, and after-sales support. Your dedication to customer care and satisfaction will set us apart from the competition.Collaboration and Communication: Work closely with multiple internal departments such as sales, accounting, production, logistics, and quality control. Your excellent interpersonal skills will ensure smooth cross-functional communication, enabling us to deliver outstanding results.Continuous Improvement: Embrace the challenge of optimizing processes and operations. Your proactive mindset will drive innovation and efficiency, positioning us as leaders in our industry.Face of the Company: Become the ambassador of our brand and handle international customer escalations with finesse. Your ability to resolve complaints and address issues will reinforce our reputation for exceptional service.Nurturing Relationships: Cultivate and strengthen customer relationships, paving the way for future growth. Identify opportunities for up selling and cross-selling, collaborating closely with our sales team.Reporting and Analysis: Prepare insightful international sales reports on a weekly and monthly basis. Your attention to detail and analytical skills will contribute to our strategic decision-making.MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.Qualifications Desired: * Education: Bachelor's degree in business administration,business, marketing, or a a technical / engineering field. * Experience: Seeking 2-5 years of professional experience in a Customer Facing role. Customer Service, Customer Support, Order fulfillment experience required. Technical: Industrial, Manufacturing, Engineering, Med Device - experience preferred * Ability to juggle a lot of tasks and manage a lot at once.

Customer Service Manager (Onsite)Customer Service Manager (Onsite)We have an immediate need for a direct hire Customer Service Manager to join a biotechnology company in the equine genetics space. The Customer Service Manager will build and manage the systems and Client Services (CS) team needed to prioritize, resolve, and track customer issues and, in the process, support the sales & marketing teams.Location: Redwood City, CA (Onsite)This job expects to pay about $65,000 - 70,000 annually plus benefits.What You Will Do: Provide supervision and guidance to resolve any client escalations as well as maintain a high quality of accuracy and professionalism in communications with clients.Identify and implement process improvements to optimize customer service operations.Develop a customer satisfaction stack and use this stack to analyze and report on retention, reduce churn, and customer satisfaction.Work with the Leadership team to share your customer needs, wants, and satisfaction findings along with a list of suggestions and initiatives to improve and grow customer engagement.Manage studies as needed in conjunction with Lab Operations and R&D to track requirements, orders, and client information as well as manage all study-related correspondence with clients and interface with veterinarians and scientists.Communicate with clients, veterinarians, breeders, etc. to answer questions, concerns, when escalated by the CS team.Organize client consultations in a professional and timely manner.Monitor social media posts daily and respond to inquiries.What Gets You The Job: At least 3-5 years customer service experience.Ability to manage multiple tasks of varying priority levels at once.Ability to communicate effectively, in both written and oral formats.Excellent organizational skills and attention to detail.High level of self-motivation and integrity.Basic computer skills, including proficiency with Microsoft Office and Google Workspace.Friendly demeanor, able to converse with co-workers and clients alike.Ability to manage a small team.Preferred: At least 1-2 years of experience in science and research is preferred.Preferred: Knowledge and experience with horses.Preferred: Veterinary Technician experience a PLUS.Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders - bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Robert Half is seeking an experienced Customer Service Manager on behalf of their client in the Manufacturing industry. Our client is looking for a problem solver, excellent communicator, and a great multitasker. This Customer Service Manager will lead a team of 5 Customer Service Representatives. This is an onsite position located in Crown Point, Indiana.Key responsibilities include:Overseeing the customer services teams to optimize operations and ensure seamless experiences.Delivering comprehensive training and mentorship to Customer Service Assistants and Representatives.Facilitating efficient onboarding procedures and conducting training modules for new team members.Establishing measurable customer satisfaction standards and fostering team collaboration to maintain high-quality outcomes.Interacting with customers on a daily basis, resolving inquiries, and directing them to pertinent services.Developing strategies for customer loyalty programs to drive revenue growth and bolster client retention.Enforcing customer service policies and protocols to enhance operational efficiency.Remaining updated on industry advancements in customer service practices to drive adaptation and innovation within the team.Requirements: Customer ServiceShippingShipping documentationEmployee TrainingCRM (Help Desk, Big Commerce, Ship Station)Multi TaskCreative Problem SolvingCustomer Satisfaction Customer satisfaction improvementCustomer satisfaction measurement

About us:Do you want to make a difference in the lives of people and their pets? What about having the opportunity to connect with others across the world, full of stimulating discussions, and making impactful contributions?If this is how you see your career, HICC is the place to be!About the role:We're looking for a talented Customer Service Manager who will act as a liaison, provide product/service information, and resolve any emerging problems that the customer accounts might face with accuracy and efficiency. As part of our HICC operation team. extensive collaboration will be required with customers, distribution, transportation, purchasing, planning, and finance to ensure all aspects of customer demands are met.Below is a sample of what you will experience and expect to accomplish:Supervising and managing the customer service team including tasks and duties.Create effective customer service procedures and standards.Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.Identify and assess customers' needs to achieve satisfaction.Build sustainable relationships and trust with customer accounts through open and interactive communication.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Keep records of customer interactions, process customer accounts and file documents.Follow communication procedures, guidelines, and policies.Take the extra mile to engage customers.You bring:Minimum of 3-5 years experience in customer support or as a client service representative.Ability to be a leader within the company.Proven experience in people management.Familiarity with ERP/ CRM systems and practices.Customer orientation and ability to adapt/respond to different types of characters.Excellent written and verbal communication skills.Excellent teamwork skills.Open-minded and willing to learn.Energetic with a strong work ethic.Ability to multi-task, prioritize, and manage time effectively.Ability to execute multiple priorities in a fast-paced environment.Fluent in English(basic) is a must.

Corporate Resources, on behalf of our client located in Schaumburg, IL, is hiring a full-time, permanent Customer Service Manager.Customer Service Manager - Schaumburg, IL$80,000 - $90,000/Annually plus bonus, full benefits, and 3 weeks' vacation!Hybrid Schedule!Located in Schaumburg, IL, we're a well-known manufacturer of kitchen and home appliances that has been in business for over 45 years. We pride ourselves on always providing superior products and services to our customers. We are currently looking for a Customer Service Manager to join/lead our energetic team.The Customer Service Manager serves as a strong link between the customer service team members and our executive leadership team. The Customer Service Manager is responsible for being a strategic thinker who will constantly analyze company needs and team performance, while addressing concerns and providing solutions quickly. Strong people skills and the ability to organize team members and delegate tasks are top requirements.We offer a competitive salary/PTO package/work from home days, coupled with medical, dental and vision benefits, 401k matching, company paid group outings, and more. Our employee-centric atmosphere coupled with our outstanding benefits are just a few of the things that set us apart.Customer Service Manager Responsibilities:Provide direction to team members (8) to ensure all customer inquiries are attended to on time and in the best way possibleAid team members who are experiencing difficulties in the execution of their duties by giving personal coaching/trainingDevelop personalized training plans and goals for each member of the team; conduct performance reviews as necessarySeek out areas of improvement and look for efficiencies that can be made within department; present these to executive team for implementationDelegate customer service duties to team members to ensure a fast and smooth flow of operationProvide more direct customer support during the department's busiest times, but also assist customers throughout the workdayPerform and oversee the completion of tasks for the day including processing orders, credit notes, customer payments and customer inquiriesServe as the liaison between the organization and the customer service team members to ensure smooth communicationDemonstrate excellent interpersonal skills and instills a teamwork philosophyAny other duties as assigned to drive the vision, fulfill our mission, and abide by the values of our organizationCustomer Service Manager Requirements:1+ years of experience in a customer service supervisory or leadership role3+ years of customer service experience within manufacturing or distributionAA or BA/BS in Business, Business Administration, Marketing, or similar field of study preferredProficient in Microsoft Office Suite and ERPExceptional listener and communicator who effectively conveys information both written and verballyMust be a high energy self-starter, able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer serviceProven ability to lead in a team environmentMaintain the highest level of organization, multi-tasking, and time management skills

CJ Chemicals Seeks Customer Service Manager Must have a bachelor's degree. Work site: Howell, MI. Apply: [email protected] mvggcjwjed7vhc4df7hv9vcre468ma

The individual in this position manages all aspects of the after-sales and field service support functions. Responsible for providing customer support for spare parts, repairs, field service, and product assistance regarding installation, maintenance, troubleshooting and diagnostics. Deals with customers and departments in the company. Personnel in this position follow general guidelines and are expected to establish and administer procedures necessary to perform the tasks required to achieve Company goals of improved product quality, market position, and customer satisfaction.RESPONSIBILITIES:• Maintain and manage the system(s) and personnel necessary to quote and fill customer spare parts and service orders.• Effect repairs on compressors. Determine if repairs are warranty or customer responsibility.• Billable repairs quoted at specified gross margins.• Establish schedules and standards for repair and service.• Maintain required spare part inventory by issuing timely requisitions.QUALIFICATIONS: This position requires a degree in engineering or business administration with product knowledge gained through at least 5 years of experience. The absence of a degree will require a minimum of 10 years’ experience and a demonstrated capability.