Banking Salary in USA

As a Banking Specialist, you help create the energy and excitement around Amerant Bank products, providing the right solutions and getting products into customers’ hands. You understand that Amerant Bank is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs and with the support of your team members, you match those needs with the right products. Every day is an opportunity for you to turn another Amerant Bank customer into a loyal customer.Purpose of role is to provide teller and platform-based transactions, manage lobby activity and support mobile, online banking and digital solutions. In addition, provide education and knowledge of our consumer and small business products to existing and new customers.OPERATIONAL EXCELLENCE:Process all manner of financial transaction requests including but not limited to deposits, withdrawals, check cashing, issuance of cashiers’ checks.Research and resolve issues related to end of day banking center balancing.May be responsible for functions related to the day to day operation of the ATM, cash recycler, drive thru and night drop.Ability to open new accounts and perform maintenance transactions on the Bank’s platform system including debit card issuance and ongoing maintenance as well as completion of Know Your Customer requirements. Execute all operation responsibilities relative to opening and maintain all products and services.Review customers account activity to insure compliance with Bank Secrecy Act.May be responsible for the daily review of overdraft, uncollected and significant balance change reports.Ability to originate new credit requests (consumer and small business and/or residential mortgages) and respond to loan related inquiries.Follow Bank policies and procedures, as well as legal and regulatory requirements, including security and audit procedures.Adhere to all policies and procedures per Retail Banking’s operating manuals, employee handbook and all other that apply to the position functions. Ensure all regulatory requirements as well as security and audit procedures are adhered to always.Responsible for ensuring individual acts do not lead to Bank operating losses as well as escalating potential concerns that could lead to Bank loss to appropriate supervisor.Identify, evaluate, monitor and make any recommendation deemed necessary to the Risk Management Committee in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards.Ensure preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues.CUSTOMER SERVICE:Act as a customer advocate to ensure we meet the needs of our customers and prospects with the intent of enhancing customer retention and engagement.Resolve customer problems and follow up to ensure customer’s expectations are met.Deliver customer experience for all segments to ensure quality customer experience every day every time.Provide quality customer service to all current and prospective customers as measured by Bank service standards.BUSINESS DEVELOPMENT:This position requires consistently meeting or exceeding sales goals as defined by management.Achieve out bound conversation expectations as defined by management.Responsible for acquiring, retaining and expanding new and existing customer relationships by providing a positive new account experience, profiling, assessing customer needs, and recommending and selling appropriate banking products and services.Take an active role in educating our customers on other banking channels to meet their needs.Responsible for learning and maintaining knowledge of Bank’s products and services.Participate in business development activities in support of the banking center market development activities as requested.Actively participate in community organizations to promote the Bank brand as well as support business development initiatives.Refer prospects and clients to other lines of business according to determined segmentation (AMTI, Commercial Banking, etc.)BANK TRANSFORMATION:Adhere to expectations defined for banking centers as defined by management.Responsible for adhering to no personal space guidelines and that the banking center is clean and free of clutter.For Transformed Banking Centers: Responsible and able to utilize all elements within a transformed banking center: Welcoming Zone, Comfort Zone, Discovery Zone, Advisor Connect, Service Spots, Teller Tower, etc.Learn and encourage usage of all digital components in the banking center by banking center guests.May be the Digital Advocate for the banking centers. Responsibilities include being an expert on the Bank’s Online Banking (personal and business) and Mobile Banking channels to be able to assist customers and promote their sale and usage. Responsible for educating other team members on digital channels.Adhere to and participate in lobby management standards including acting in the Greeter role. Greet customers/prospects in the lobby in accordance with banking center defined standards.Adhered to defined career wear standards.OTHER:Live the Bank values every day.Complete mandatory training and required responsibilities to have knowledge of complete lines of products and services.May have approval authority.May be asked to train and aid less experience banking center team members.Cooperates with superiors, peers to accomplish team and Bank goals.Ability to work in different assigned banking centers within the region.Other duties as required. Minimum Education and/or Certifications Requirements:High School or GED required. AA or Bachelor’s Degree preferred.Applicant must be NMLS registered and provide the company with their NMLS number or be willing to register in NMLS upon accepting an employment offer. Additionally, FBI Criminal Background and credit checks must be successfully passed. Minimum Work Experience Requirements: Banking Specialist IV requires over 5 years of experience in Bank sales / service environment or equivalent experience including proven sales results. Technical and/or Other Essential Knowledge: Basic report writing ability, organizational skills, telephone skills. Previous experience with Outlook, Internet and MS Office Skills, including MS Word Advanced, MS Excel Advanced and MS PowerPoint Level II required.** Applicant must be NMLS registered and provide the company with their NMLS number or be willing to register in NMLS upon accepting an employment offer. Additionally, FBI Criminal Background and credit checks must be successfully passed within the first 30 days of employment, or 30 days from the date of the upload (whichever occurs first).Functional Skills & Knowledge Requirements:Must be a team player, can work under pressure, have a professional image and be able to resolve problems and conflicts.Must be able to prioritize work and effectively manage time.Must possess basic business communications skills such as advanced writing, listening and have basic office and mathematics skills, and customer service skills.Possession of professional skills such as report writing, basic statistics, effective presentation skills and creative skills are required.Must possess sales and negotiation skills.Bilingual (English/Spanish) preferred

Location: Jersey City, NJDuration: 12 monthsJob Description:BACHELOR'S DEGREE PREFERRED, BUT NOT REQUIREDOperations is one of the largest divisions in the Firm and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying, and mitigating all operational risks, developing strong client relationships, and partnering with technology to realize the full potential of IT. The Operations department continually seeks ways to improve while actively supporting the development of new businesses, structures, and markets.Primary Responsibilities:- The Analyst supporting Client Relations/Senior Investor inquiries and concerns will ensure Firm compliance with regulations governing the handling of non-sales practice client complaints- Responsible for collaboration with the branches and operational business partners in the investigation, research, and resolution of a large volume of assigned cases in a formal written format to communicate the Firm's decision to the client- This position may also be tasked to handle other various operational responsibilities within Client Relations, including settlement processing, Privacy Opt Out processing, and incoming telephone calls- Other projects may be assigned on an as-needed basisQualifications and Skills Required:- Excellent grammar and composition skills- Excellent written and oral communications skills- Preferred candidates will possess a Bachelor's degree in English or a Communication related discipline; work experience considered in lieu of these degrees- The ideal candidate will have knowledge and some level of expertise in the brokerage industry or banking operations- Strong initiative and drive- Proficiency in Microsoft Word and Outlook programs- Proven ability to work effectively with all levels of employees- Exceptional phone presentation skills- Able to perform efficiently in a fast-paced, changing environment while handling a wide variety of tasks- Strong organizational skills, attention to detail, and excellent follow-up skills- Ability to be self-motivated and succeed in a team atmosphere

As a Banking Specialist, you help create the energy and excitement around Amerant Bank products, providing the right solutions and getting products into customers’ hands. You understand that Amerant Bank is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs and with the support of your team members, you match those needs with the right products. Every day is an opportunity for you to turn another Amerant Bank customer into a loyal customer. Purpose of role is to provide teller and platform-based transactions, manage lobby activity and support mobile, online banking, and digital solutions. In addition, provide education and knowledge of our consumer and small business products to existing and new customers.RESPONSIBILITIES:OPERATIONAL EXCELLENCEProcess all manner of financial transaction requests including but not limited to deposits, withdrawals, check cashing, issuance of cashiers’ checks. Research and resolve issues related to end of day banking center balancing.May be responsible for functions related to the day-to-day operation of the ATM, cash recycler, drive thru and night drop. Ability to open new accounts and perform maintenance transactions on the Bank’s platform system including debit card issuance and ongoing maintenance as well as completion of Know Your Customer requirements. Execute all operation responsibilities relative to opening and maintain all products and services. Review customers account activity to ensure compliance with Bank Secrecy Act.Learn consumer loan products and origination process. Follow Bank policies and procedures, as well as legal and regulatory requirements, including security and audit procedures.Adhere to all policies and procedures per Retail Banking’s operating manuals, employee handbook and all other that apply to the position functions. Ensure all regulatory requirements as well as security and audit procedures are adhered to always.Responsible for ensuring individual acts do not lead to Bank operating losses as well as escalating potential concerns that could lead to Bank loss to appropriate supervisor. Identify, evaluate, monitor and make any recommendation deemed necessary to the Risk Management Committee in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards.Ensure preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues.CUSTOMER SERVICEAct as a customer advocate to ensure we meet the needs of our customers and prospects with the intent of enhancing customer retention and engagement.Resolve customer problems and follow up to ensure customer’s expectations are met.Deliver customer experience for all segments to ensure quality customer experience every day every time.Provide quality customer service to all current and prospective customers as measured by Bank service standards. BUSINESS DEVELOPMENTThis position requires consistently meeting or exceeding sales goals as defined by management. Achieve out bound conversation expectations as defined by management.Responsible for acquiring, retaining and expanding new and existing customer relationships by providing a positive new account experience, profiling, assessing customer needs, and recommending and selling appropriate banking products and services. Take an active role in educating our customers on other banking channels to meet their needs.Responsible for learning and maintaining knowledge of Bank’s products and services.Participate in business development activities in support of the banking center market development activities as requested.Actively participate in community organizations to promote the Bank brand as well as support business development initiatives.Refer prospects and clients to other lines of business according to determined segmentation (AMTI, Commercial Banking, etc.)BANK TRANSFORMATIONAdhere to expectations defined for banking centers as defined by management.Responsible for adhering to no personal space guidelines and that the banking center is clean and free of clutter.For Transformed Banking Centers: Responsible and able to utilize all elements within a transformed banking center: Welcoming Zone, Comfort Zone, Discovery Zone, Advisor Connect, Service Spots, Teller Tower, etc.Learn and encourage usage of all digital components in the banking center by banking center guests. May be the Digital Advocate for the banking centers. Responsibilities include being an expert on the Bank’s Online Banking (personal and business) and Mobile Banking channels to be able to assist customers and promote their sale and usage. Responsible for educating other team members on digital channels.Adhere to and participate in lobby management standards including acting in the Greeter role. Greet customers/prospects in the lobby in accordance with banking center defined standards. Adhered to defined career wear standards.OTHERLive the Bank values every day.Complete mandatory training and required responsibilities to have knowledge of complete lines of products and services.May be asked to train and aid less experience banking center team members.Cooperates with superiors, peers to accomplish team and Bank goals.Ability to work in different assigned banking centers within the region.Other duties as required. Functional Skills & Knowledge Requirements:Must be a team player, can work under pressure, have a professional image and be able to resolve problems and conflicts. Must be able to prioritize work and effectively manage time. Must possess basic business communications skills such as advanced writing, listening and have basic office and mathematics skills, and customer service skills. Possession of professional skills such as report writing, basic statistics, effective presentation skills and creative skills are required. Must possess sales and negotiation skills. Applicant must be NMLS registered and provide the company with their NMLS number or be willing to register in NMLS upon accepting an employment offer. Additionally, FBI Criminal Background and credit checks must be successfully passed within the first 30 days of employment, or 30 days from the date of the upload (whichever occurs first).Minimum Education and/or Certifications Requirements:High School or GED required. AA or Bachelor’s Degree preferred. English required, and certain markets may require second language skills.Minimum Work Experience Requirements:Banking Specialist II requires 1 to 3 years’ experience in Bank sales / service environment or equivalent experience to include sales results.Technical and/or Other Essential Knowledge:Basic report writing ability, organizational skills, telephone skills. Previous experience with Outlook, Internet and MS Office Skills, including MS Word Advanced, MS Excel Advanced and MS PowerPoint Level II required.

Join the Mizuho team as a Banking Data Steward!Mizuho’s data operating model comprise of enterprise-wide groups and federated data domains to drive accountability and management of data. The federated operating model ensures minimal overlaps and reduced handoffs of data attributes across the data lifecycle.Federated data domains (data domains) are defined according to the various types of data originated and consumed by the enterprise (transactional, derived and master/reference), and in such manner that there are no unclaimed or overlapping data elements between two domains. Their definition and structure aim to support Mizuho’s business activities and operations.Data is clustered into federated domains with overall accountability and ownership for data quality, from origination to consumption. The Banking Products Data Domain will manage data related to Mizuho’s banking products.Data Domains core responsibilities include definition and ownership of business use cases, serving as owners for and managing data within the domain (selected with view to exhaustively cover data within the enterprise with no overlaps), ensuring data satisfies the needs of data consumers, managing data quality assessments and remediation with source systems, expressing the data model and data definitions for the data elements within the domain, and participating in the enterprise data governance bodies.Banking Products Data Domain StewardAs a Data Steward, you will be the driving force behind our end-to-end data strategy, acting as the subject matter expert in the Banking Products domain, supporting the Domain Sponsor and Data Owners. The primary function of a data steward is to ensure the data assets of his/her domain are fit for use, be that use analytical, or operational. Fluent in data concepts, governance, and quality, you will collaborate closely with business teams, IT leads, and data consumers to create and execute a comprehensive data strategy. You will spend a significant amount of time directly engaging with business contacts to understand data requirements, usage, and challenges to be addressed by the data strategy.ResponsibilitiesData Strategy & Governance​Translate business strategies into actionable business-oriented data management strategies for the Banking Products Data Domain. Manage new data initiatives and related projects by defining high-level business case, providing requirements and tracking and prioritizing data projects within domain.Define processes and procedures aligned to Enterprise Policy and Standards for data within the Banking Products Data Domain.Manage access and provisioning by defining access permission plan, monitoring distribution of data from the domain, approving data provisioning to authorized users, supporting data users as an expert of data in domain, negotiating Data Service Agreements and ensuring data access and provisioning comply with standards and controls.Ensure that data is managed according to policies and standards within domain.Data Architecture​Define golden sources and systems of record for data in scope.Data dictionary​Define, validate, and maintain business definitions for data elements.Accountable for data lineage and technical metadata for data elements​ within domainIdentify need for changes in metadata within domain.Data Quality​Develop and manage data quality controls for data within domain to satisfy consumer’s requirements.Oversee remediation of Data Quality issues through prioritizing issues to remediate; review and approve remediation plans.Demonstrated Skills​Subject matter expertise in terms of reporting & analytics and associated data requirementsKnowledge of the data sources, transformation rules, and uses of the data for the area of stewardshipFluency in data concepts & principles, data governance, and data qualityExperience in performance management metrics​Blend of technical and business/functional acumenStrong interpersonal and communication skills, ability to influence others​.Ability to lead a cross-functional team towards shared objectives.Demonstrated passion for stakeholder engagement and support.Strong organizational/project management skills, process-oriented and great attention to detailAbility to manage concurrent initiatives and prioritize or escalate if prioritization assistance is needed.Qualifications7+ years experience in Management role (VP/SVP/Dir/ExecDir)3+ years experience with Data Quality and Data ManagementExperience with data design, data audit, data governance and IT a plus ​The expected base salary ranges from $190k-$275k. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.Other requirementsMizuho has in place a hybrid working program, with varying opportunities for remote work depending on the nature of the role, needs of your department, as well as local laws and regulatory obligations.Company OverviewMizuho Americas is the fastest growing region within Mizuho Financial Group (NYSE: MFG), the 15th largest bank in the world with total assets of approximately $2 trillion. Mizuho Americas is a leading provider of corporate and investment banking services to clients in the US, Canada, and Latin America and our capabilities span investment and corporate banking, capital markets, equity and fixed income sales & trading, derivatives, FX, custody and research. Mizuho Americas employs more than 3,000 professionals across 15 offices within the Americas. Learn more at www.mizuhoamericas.com.​Mizuho Americas offers a competitive total rewards package.We are an EEO/AA Employer - M/F/Disability/Veteran.We participate in the E-Verify program.We maintain a drug-free workplace and perform pre-employment substance abuse testing.#LI-MIZUHO

Position Description: About Us:Built on a legacy of more than 100 years in banking, we pride ourselves on our commitment to excellence, exceptional customer service, and year-after-year recognition of our industry leading financial performance. Uniquely positioned with our own internal Fintech team, we create and offer innovative personal and business banking solutions.We are dedicated to building community and strive to help our customers succeed financially. By helping to facilitate financial stability for our customers, we positively impact their lives and support families and our communities. We are socially responsible. We also aspire to foster a productive and enriching work environment for our team members. When our customers and team members thrive, we achieve success for our bank. About You:Being the best bank for our customers and team members begins with outstanding talent that possesses and displays the following attributes:Helpful, friendly, approachable, enthusiastic and professional dispositionAccomplished inside sales leaderTenacious focus on the delivery of an exceptional customer experienceAccurate and efficient productivity, capable of working autonomouslyTeam player approach, capable of thriving in a continually changing environmentCritical thinking skillsYour Role:In this role, you will build professional relationships with customers and provide sales leadership and coaching to team members. You will utilize your knowledge of consumer and small business banking products and services to help our customers meet their financial needs and goals. You will contribute your unique talents, skills and experiences to help cultivate, maintain and strengthen relationships with the community, providing exceptional customer service while meeting the financial needs of our customers. You will proactively help your team and our bank get better every day.Our successful team members perform the following responsibilities every day:Enthusiastically support the bank's values and missionEngage customers in meaningful conversations regarding their financial needs and goals, identifying consumer and small business products, services and digital solutions, including deposits, loans, business online banking, mobile applications and treasury and merchant services, to meet those needsOpen and service complex small business and personal, consumer accountsConduct outbound sales calls and teleconsultingModel banking center lobby leadershipProactively serve as role model for client service and consumer banking team members and coach sales activities, including opportunity spotting/referrals, joint selling, outbound calling and lobby managementCultivate professional relationships with customers, listening carefully to their needs and displaying empathy to provide the best service possibleDisplay a high degree of integrity, trustworthiness and professionalism at all timesActively promote teamwork, leading by example and taking initiative to assist othersComplete all essential training and display enthusiasm for continuous learning, accepting constructive feedback from more experienced team membersMaintain consistently good punctuality and attendance to workFollow Bank policy, procedures and guidelines to protect customers and bank assetsJob Expectations:Ability to operate normal and customary equipment/technology used in a business environment, with or without accommodationNote: This description is not an exhaustive list of all job responsibilities, skills and standards required. Other job responsibilities, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.Position Requirements: Qualifications:High school diploma or equivalent required; bachelor degree preferred1+ year retail customer service and/or sales experience requiredKnowledge of business and consumer products requiredKnowledge of, experience with and ability to explain bank products, online banking, mobile banking applications, banking cards, etc. preferredProven ability to achieve sales goals and financial targets preferredExperience in a leadership and/or coaching role strongly preferredNMLS preferred (required for lending activities)Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Job DescriptionIf you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer. Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!This role is responsible for achievement of sales, service, operation goals for the Banking Center, based on Webster's Strategic Guidelines. This individual assumes responsibility for the branch in the Banking Center Manager's absence. They will work with existing clients and prospects to deepen the share of wallet and increase market share. They will play a vital role in the coaching of staff to cross sell products and services by maintaining a working knowledge of Webster's products. They will assist with completion of required operational tasks to help the team achieve/ exceed audits. Colleague will develop and maintain a strong partnership with various business segments through collaboration and communication with the ability to supervise and coach others.RESPONSIBILITIES:* Assists Banking Center Manager with achievement of banking center sales, customer service, P&L management, operations, and employee development. * Assumes responsibility for the banking center in the Manager's absence and always ensures exceptional client experience.* Expected to achieve/ exceed individual sales, service & operations targets.* Responds to customers' needs by processing routine banking transactions accurately; prepare and compile client application/information to open accounts. * Build COI's by networking and prospecting to propagate the Webster brand and create value.* Successfully use lead management tools and resources to document activities, e.g., Salesforce.* Support segmentation strategy with existing clients by implementing sales, retention, and other bank initiatives to support Banking Center's growth and profitability objectives.* Assist with the completion of required audits and operational standards.* Ensure compliance with Federal and State laws as well as bank policies and procedures. Meet/exceed branch evaluation requirements.* Provide mentorship and guidance to colleagues to adhere to sales and service process by demonstrating leadership skills and modeling the way. EDUCATION, EXPERIENCE & SKILLS* High School diploma or GED required; college preferred.* 3-5 years customer sales/service experience with 1-2 years supervisory experience. Demonstrated success in leading, coaching, and motivating.* Working knowledge of all products and services* Keeps current with all systems used for branch transaction processing.* Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment.* Ability to work a flexible and/or rotating schedule. May be required to work Saturdays, Sundays and extended hours. Travel may be required to alternate Banking Centers.The estimated salary range for this position is $24.00 to $30.00 USD an hour. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Position Description: About Us:Built on a legacy of more than 100 years in banking, we pride ourselves on our commitment to excellence, exceptional customer service, and year-after-year recognition of our industry leading financial performance. Uniquely positioned with our own internal Fintech team, we create and offer innovative personal and business banking solutions.We are dedicated to building community and strive to help our customers succeed financially. By helping to facilitate financial stability for our customers, we positively impact their lives and support families and our communities. We are socially responsible. We also aspire to foster a productive and enriching work environment for our team members. When our customers and team members thrive, we achieve success for our bank. About You:Being the best bank for our customers and team members begins with outstanding talent that possesses and displays the following attributes:Helpful, friendly, approachable, enthusiastic and professional dispositionAccomplished inside sales leaderTenacious focus on the delivery of an exceptional customer experienceAccurate and efficient productivity, capable of working autonomouslyTeam player approach, capable of thriving in a continually changing environmentCritical thinking skillsYour Role:In this role, you will build professional relationships with customers and provide sales leadership and coaching to team members. You will utilize your knowledge of consumer and small business banking products and services to help our customers meet their financial needs and goals. You will contribute your unique talents, skills and experiences to help cultivate, maintain and strengthen relationships with the community, providing exceptional customer service while meeting the financial needs of our customers. You will proactively help your team and our bank get better every day.Our successful team members perform the following responsibilities every day:Enthusiastically support the bank's values and missionEngage customers in meaningful conversations regarding their financial needs and goals, identifying consumer and small business products, services and digital solutions, including deposits, loans, business online banking, mobile applications and treasury and merchant services, to meet those needsOpen and service complex small business and personal, consumer accountsConduct outbound sales calls and teleconsultingModel banking center lobby leadershipProactively serve as role model for client service and consumer banking team members and coach sales activities, including opportunity spotting/referrals, joint selling, outbound calling and lobby managementCultivate professional relationships with customers, listening carefully to their needs and displaying empathy to provide the best service possibleDisplay a high degree of integrity, trustworthiness and professionalism at all timesActively promote teamwork, leading by example and taking initiative to assist othersComplete all essential training and display enthusiasm for continuous learning, accepting constructive feedback from more experienced team membersMaintain consistently good punctuality and attendance to workFollow Bank policy, procedures and guidelines to protect customers and bank assetsJob Expectations:Ability to operate normal and customary equipment/technology used in a business environment, with or without accommodationNote: This description is not an exhaustive list of all job responsibilities, skills and standards required. Other job responsibilities, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.Position Requirements: Qualifications:High school diploma or equivalent required; bachelor degree preferred1+ year retail customer service and/or sales experience requiredKnowledge of business and consumer products requiredKnowledge of, experience with and ability to explain bank products, online banking, mobile banking applications, banking cards, etc. preferredProven ability to achieve sales goals and financial targets preferredExperience in a leadership and/or coaching role strongly preferredNMLS preferred (required for lending activities)Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Job DescriptionIf you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer. Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!The Relationship Banker II role will provide services for Banking Center customers and assist the team in achievement of sales, service, and operation goals, based on Webster's Strategic Guidelines. The role will process all customer related financial transactions in accordance with the rules, regulations, and guidelines of the Bank. Additionally, this role uses excellent communication and active listening skills to learn about the customer's financial needs, establish trust, optimize sales opportunities, generate leads, and provide quality customer service as well as develop and maintain a strong partnership with various business segments through collaboration and communication. Ability to supervise and coach fellow relationship BankersRESPONSIBILITIES:Responds to customers' needs in an accurate and timely fashion, capitalizing on resources and tools availableEvaluates needs of clients and offers appropriate financial products and services, through needs-based conversations, to build and deepen relationships.Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed.Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center's growth and profitability objectives.Expected to achieve/ exceed both individual and team goals in sales, service and operationsMaintains compliance with Federal and State regulations as well as bank policies and procedures. Meet/exceed branch audits and operations evaluation requirementsAssist with supervision of banking center colleagues offering coaching support to fellow bankers. Act as a role model and help onboard new bankers.EDUCATION, EXPERIENCE & SKILLSHigh school diploma/GED required; Associate's or Bachelor's degree preferred.2-4 years customer sales/service experience with 1-2 years supervisory preferred. Demonstrated success in leading, coaching, and motivating.Working knowledge of all products and servicesKeeps current with all systems used for branch transaction processing.Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment.Ability to work a flexible and/or rotating schedule. May be required to work Saturdays, Sundays and extended hours. Travel may be required to alternate Banking Centers.The estimated salary range for this position is $21.50 to $26.00 USD an hour. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

As a Banking Specialist, you help create the energy and excitement around Amerant Bank products, providing the right solutions and getting products into customers’ hands. You understand that Amerant Bank is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs and with the support of your team members, you match those needs with the right products. Every day is an opportunity for you to turn another Amerant Bank customer into a loyal customer.Purpose of role is to provide teller and platform-based transactions, manage lobby activity and support mobile, online banking and digital solutions. In addition, provide education and knowledge of our consumer and small business products to existing and new customers.OPERATIONAL EXCELLENCE:Process all manner of financial transaction requests including but not limited to deposits, withdrawals, check cashing, issuance of cashiers’ checks.Research and resolve issues related to end of day banking center balancing.May be responsible for functions related to the day to day operation of the ATM, cash recycler, drive thru and night drop.Ability to open new accounts and perform maintenance transactions on the Bank’s platform system including debit card issuance and ongoing maintenance as well as completion of Know Your Customer requirements. Execute all operation responsibilities relative to opening and maintain all products and services.Review customers account activity to insure compliance with Bank Secrecy Act.May be responsible for the daily review of overdraft, uncollected and significant balance change reports.Ability to originate new credit requests (consumer and small business and/or residential mortgages) and respond to loan related inquiries.Follow Bank policies and procedures, as well as legal and regulatory requirements, including security and audit procedures.Adhere to all policies and procedures per Retail Banking’s operating manuals, employee handbook and all other that apply to the position functions. Ensure all regulatory requirements as well as security and audit procedures are adhered to always.Responsible for ensuring individual acts do not lead to Bank operating losses as well as escalating potential concerns that could lead to Bank loss to appropriate supervisor.Identify, evaluate, monitor and make any recommendation deemed necessary to the Risk Management Committee in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards.Ensure preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues.CUSTOMER SERVICE:Act as a customer advocate to ensure we meet the needs of our customers and prospects with the intent of enhancing customer retention and engagement.Resolve customer problems and follow up to ensure customer’s expectations are met.Deliver customer experience for all segments to ensure quality customer experience every day every time.Provide quality customer service to all current and prospective customers as measured by Bank service standards.BUSINESS DEVELOPMENT:This position requires consistently meeting or exceeding sales goals as defined by management.Achieve out bound conversation expectations as defined by management.Responsible for acquiring, retaining and expanding new and existing customer relationships by providing a positive new account experience, profiling, assessing customer needs, and recommending and selling appropriate banking products and services.Take an active role in educating our customers on other banking channels to meet their needs.Responsible for learning and maintaining knowledge of Bank’s products and services.Participate in business development activities in support of the banking center market development activities as requested.Actively participate in community organizations to promote the Bank brand as well as support business development initiatives.Refer prospects and clients to other lines of business according to determined segmentation (AMTI, Commercial Banking, etc.)BANK TRANSFORMATION:Adhere to expectations defined for banking centers as defined by management.Responsible for adhering to no personal space guidelines and that the banking center is clean and free of clutter.For Transformed Banking Centers: Responsible and able to utilize all elements within a transformed banking center: Welcoming Zone, Comfort Zone, Discovery Zone, Advisor Connect, Service Spots, Teller Tower, etc.Learn and encourage usage of all digital components in the banking center by banking center guests.May be the Digital Advocate for the banking centers. Responsibilities include being an expert on the Bank’s Online Banking (personal and business) and Mobile Banking channels to be able to assist customers and promote their sale and usage. Responsible for educating other team members on digital channels.Adhere to and participate in lobby management standards including acting in the Greeter role. Greet customers/prospects in the lobby in accordance with banking center defined standards.Adhered to defined career wear standards.OTHER:Live the Bank values every day.Complete mandatory training and required responsibilities to have knowledge of complete lines of products and services.May have approval authority.May be asked to train and aid less experience banking center team members.Cooperates with superiors, peers to accomplish team and Bank goals.Ability to work in different assigned banking centers within the region.Other duties as required. Minimum Education and/or Certifications Requirements:High School or GED required. AA or Bachelor’s Degree preferred.Applicant must be NMLS registered and provide the company with their NMLS number or be willing to register in NMLS upon accepting an employment offer. Additionally, FBI Criminal Background and credit checks must be successfully passed. Minimum Work Experience Requirements: Banking Specialist IV requires over 5 years of experience in Bank sales / service environment or equivalent experience including proven sales results. Technical and/or Other Essential Knowledge: Basic report writing ability, organizational skills, telephone skills. Previous experience with Outlook, Internet and MS Office Skills, including MS Word Advanced, MS Excel Advanced and MS PowerPoint Level II required.** Applicant must be NMLS registered and provide the company with their NMLS number or be willing to register in NMLS upon accepting an employment offer. Additionally, FBI Criminal Background and credit checks must be successfully passed within the first 30 days of employment, or 30 days from the date of the upload (whichever occurs first).Functional Skills & Knowledge Requirements:Must be a team player, can work under pressure, have a professional image and be able to resolve problems and conflicts.Must be able to prioritize work and effectively manage time.Must possess basic business communications skills such as advanced writing, listening and have basic office and mathematics skills, and customer service skills.Possession of professional skills such as report writing, basic statistics, effective presentation skills and creative skills are required.Must possess sales and negotiation skills.Bilingual (English/Spanish) preferred

Category : Customer Service/SupportThis position will be based on-site at our Richmond, Virigina location.About TPTeleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.Benefits of working with TP include:Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! Your ResponsibilitiesAs a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concernsCalmly attempt to resolve and de-escalate any issuesEscalate interactions when necessary and appropriateRespond to requests for assistance and/or possible processing paymentsTrack all call related information for auditing and reporting purposesProvide feedback on call issuesUpsell if requiredWe're looking for fearless people - people who are inspired to deliver only the best in all that we do.High School Diploma or equivalentIT/Network certifications/degrees preferred18 years of age or olderProven call center experienceTyping 25 WPMProficient in PC operation and navigationEntry-level network troubleshootingAbility to set up home Wi-Fi networkAbility to set up and configure a router or switchCore proficiency with a laptop or desktop computerAble to work independentlyHave excellent communications skills, both oral and writtenAbility to work in a constantly changing and fast paced environmentAbility to stay composed and objectiveStrong listening skillsBe Part of Our TP FamilyIt is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.Teleperformance is an Equal Opportunity Employer