Customer Service Salary in Saint Paul, MN

What you'll do atYou play a major role in how our customers feel when they leave the store. You might be the first, last, and sometimes only associate a customer interacts with. That's why it's so important to smile, greet, and thank every customer. You are an ambassador of Walmart.The pace can be intense, especially in the evenings, weekends, and holiday seasons. There are times when you must juggle several tasks in a short amount of time while helping customers: scan items, explain a price, bag items properly, count cash back, and keep your area clean--you get the idea! It takes a special person who is positive, can multi-task and has a passion for customer service and helping others.At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com.The hourly wage range for this position is $14.00 to $26.00.*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual or quarterly performance incentives.Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Duties and Responsibilities CashierSmile, greet, and thank customers with a positive attitudeStand for long periods of time while checking out customers quickly and accuratelyKeep your area clean and presentableAnswer customer questions and help them with their needsBe available to assist associates across the store as neededCart and JanitorialEnsure customers have a great first and last impressionGather carts from the parking lotOperate equipment to move carts from the parking lot to inside the storeClean restrooms, salesfloor, and parking lot as neededHave a positive attitude in all weather conditions.* For a complete list of duties and responsibilities, please see the actual job description.#storejobs About WalmartAt Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.All the benefits you need for you and your family Multiple health plan options, including vision & dental plans for you & dependents Financial benefits including 401(k), stock purchase plans, life insurance and more Associate discounts in-store and online Education assistance for Associate and dependents Parental Leave Pay during military service Paid Time off - to include vacation, sick, parental Short-term and long-term disability for when you can't work because of injury, illness, or childbirth Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.Frequently asked questions On average, how long does it take to fill out an application?On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time. Can I change my application after submitting?No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button. How do you protect my personal information?Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart. What are the recommended Internet Browsers for applying for open roles?Internet Explorer 8.0+Firefox 4.0+Safari 4.0+Chrome 12+

Job Posting #: 752AMorris Midwest provides CNC machine tools, tooling and accessories, and related engineering and support services to manufacturers of precision machined parts to Wisconsin, Northern Illinois, Michigan's Upper Peninsula, Minnesota, North Dakota, and South Dakota.Job ResponsibilitiesThe CNC Field Service Technician will have an extensive understanding of electrical, pneumatic, and hydraulic schematics to effectively detect and resolve issues with electrical and mechanical components. Duties include, but are not limited to:Traveling to customer sites to install, troubleshoot, repair and maintain all machine tool equipment and controls for customer organizations Utilizing machine tool manuals, technical documents, internal and vendor resources to research machine issues Ensuring proper documentation is completed and submitted to office and customer in regards to status of machine issues, repairs, and installation Promoting and performing preventative maintenance on customer machine tool equipment and conducting after-sales technical support and training Possessing and maintaining an in-depth knowledge of machine tool industry and product lines represented by the company Job Qualifications/CompetenciesFive years' experience with CNC machine repair Experience with Microsoft Office Suite and other business programs as required Ability to read and interpret drawings and schematics is required Excellent technical, communication, and presentation skills are necessary Must be able to meet the physical requirements of the job including flexible hours and frequent travel and driving throughout a regional territory Other Functions:Perform related duties as requiredThe duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.Mental and physical requirements:The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be highly mobile, able to access all areas of the premises. Ability to concentrate and remain focused while handling multiple tasks, responsibilities and projects. Ability to sit for prolonged period of times. Must be able to perform bending, twisting, stooping, reaching and lifting of moderate to heavy weight material up to 50 lbs. with assistance from equipment or other employees. Ability to frequently use hands and arms Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Ability to keep his/her composure with the public and co-workers in everyday, stressful situations. Benefits:Morris Group, Inc. benefits package include; competitive salary, comprehensive benefits packages (Medical, Dental Vision), generous vacation package, including 10 company paid holidays, 401K with annual company match, and tuition reimbursement.Morris Group, Inc., including all operating subsidiaries, is an EO Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.St. Paul, MN

Job DescriptionThe Customer Care and Technical Support Representative, Level 1 will be responsible for resolving technical issues and providing excellent customer service presented to the company through our support channels - phone, web, chat and email. Resolves issues and problems that are reported directly by the customers (parents and students) and is also responsible for escalating issues that were not resolvable by workflows to the appropriate Tiered support team with urgency. Issues that will be resolved include, but may not be limited to: technical assistance with the use of K12-provided equipment (desktops/laptops/monitors/printers), such as troubleshooting start-up/log-in issues, hardware damage, and software viruses; general application support with the K12 suite of learning systems and business applications; ordering/replacing materials and computer equipment.Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.The Customer Care and Technical Support Representative, Level 1 will be responsible for resolving technical issues and providing excellent customer service presented to the company through our support channels - phone, web, chat and email. Resolves issues and problems that are reported directly by the customers (parents and students) and is also responsible for escalating issues that were not resolvable by workflows to the appropriate Tiered support team with urgency. Issues that will be resolved include, but may not be limited to: technical assistance with the use of K12-provided equipment (desktops/laptops/monitors/printers), such as troubleshooting start-up/log-in issues, hardware damage, and software viruses; general application support with the K12 suite of learning systems and business applications; ordering/replacing materials and computer equipment.ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.· Respond to technical issues related to K12 proprietary systems, hardware, and software and networking both in written word and orally via telephone.· Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify products/systems/hardware that are defective and follow guidelines in issuing service or replacements.· Advise / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.· Answer questions about installation, operation, configuration and usage of assigned equipment, documents and assigns customer problems for resolution using support ticketing and CRM software.· Remain knowledgeable of K12's proprietary systems, various hardware product lines, current industry products and technologies.· Escalate more complex issues with proprietary systems to next tiered support team with urgency and/or escalate more complex hardware equipment issues to manufacturer.REQUIRED QUALIFICATIONS:· High School Diploma OR· Currently pursuing a BS/BA or MS/MA degree) OR· Equivalent combination of education and experienceDESIRED QUALIFICATIONS:· Prior experience with K12/Stride· Previous customer service work· Previous experience in call-center environment· Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage.· Thorough knowledge of home-based connectivity support· Ability to work in high call volume environment· Strong telephone and email etiquette· Strong verbal and written communication skills· Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet)· Ability to maintain a professional home office without distraction during our hours of operation· Attend virtual training via web cam· Expertise in PC and Internet applications and use· Ability to communicate with customers effectively through various communication channels, such as: phone, voicemail, email, chat, etc.· Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)· Proficiency in web-based applications (Salesforce experience a plus)· Consultative approach to customer service· Strong problem solving and analytical skills with a solutions-oriented approach· Ability to work both independently and within a team-oriented environment· Resilient and contributes to fostering positive team morale· Ability to prioritize effectively and manage competing priorities to deliver and drive results· Ability to own and execute projects· Ability to respond appropriately to feedback and guidance· Detail-oriented· Expertise in Microsoft Windows 7, 8, 10 and XP Operating Systems· High level of quality and accountability for work product· Ability to travel 10% of the time (minimal if any e.g. team building activity)· Ability to clear required background checkWORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.· This position is virtual and open to residents of the 50 states and D.C.Compensation & Benefits:Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range. We anticipate the salary range to be $13.49 - $21.58. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off. Job TypeRegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

We have multiple openings for a Patient Services Coordinator!Hours: M-F 8am-5pmTitle: Patient Services CoordinatorJob Duties/Description:Conduct outbound calls to patients from provided lists to schedule introductory appointments or clinical service appointments.Expected to make approximately 9 calls per hour, totaling 70-80 calls per day. Note that these are cold calls, and patients may not be aware of the call in advance; anticipate a significant number of no-answer calls.Document all calls and conversations with patients accurately.Address any inquiries or concerns patients may have regarding our services.Efficiently schedule appointments for patients based on their needs and availability.Requirements:High School Diploma or GED required.Proficiency in Microsoft Office Suite.Minimum of 1-2 years of experience in call center customer service.Experience utilizing a script for phone interactions is preferred.Sales background is advantageous.Strong attention to detail and exceptional follow-up skills.Excellent verbal and written communication abilities.Note: This position requires a proactive approach to engage patients over the phone, excellent organizational skills to manage call documentation, and the ability to provide informative and friendly customer service.All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Description Summary Responsible for the planning and management of IT projects through entire life cycle, applying our and Logicalis PMO project delivery methodology and delivering the desired outcome within the parameters of the approved Statement of Work (SOW). Leads Professional Services teams in initiating, planning, and delivery of technology solutions on time, within budget, and providing exceptional customer service. Primary activities include project management, internal and external communications, project cost management, and interfacing with customer contacts, project teams, and stakeholders. Essential Duties and ResponsibilitiesDemonstrates deep understanding of project management methodologies, practices, tools, techniques and applies appropriate collaboration skills while working in a matrixed environment.• Directs, communicates, and exhibits exceptional leadership behaviors to manage effective delivery of services and processes.Conducts project planning, execution, controlling, and closing activities in accordance with Logicalis Project Management Methodology.• Oversees any third-party vendors or partners' deliverables to Logicalis in coordination with vendor PM or POC • Ability to effectively lead others in all aspects of project delivery throughout the life of a project as follows: Project Planning Accountable for development and management to a defined Project Plan with Gantt Chart, predecessors, etc. Plans will be developed leveraging input from Logicalis, Customer, and any third party subject matter experts, aligned to the Deliverables in the SOW, with Milestones and quality gates to monitor progress. Compares actual performance with planned performance, analyzes variances, and takes action as needed to maintain schedule integrity. Scope Management: Ensures planning and execution of tasks, activities, and deliverables are consistent with the requirements defined in the SOW. When new scope is introduced, leads the effort in Change Management and development of a Project Change Request.. Project Budget Management: Ensures profitability targets are met or exceeded, billing milestones are tracked and processed, and reports Earned Value throughout the life of the project to maintain visibility of the financial health of the project.. Resource Schedule Management: Creates and maintains master project plan, requesting assignment and directing the resources required for delivery of services. Communicates and coordinates any necessary adjustments when necessary. Risk/Issue Management: Applies continuous risk management protocols (identifies and documents known risks) throughout the engagement, applying appropriate mitigation strategies in partnership with project team members and stakeholders..:Communications Management: Responsible for development of a Communication Plan to define the cadence and content for project meetings, status reporting, escalation management, etc., for customers, stakeholders, and the project team. Quality Management: Ensures Deliverables are provisioned and validated in accordance with the terms of the SOW ensuring the customer has accepted and is satisfied with the services provided. • Documents and shares lessons learned to support continuous process improvement.• Possesses functional knowledge of IT Infrastructure, Cloud, and/or Managed Services technologies within the Logicalis Service Portfolio and able to effectively support Engineers in the delivery of projects assigned. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis exhibiting behaviors consistent with the organization's values.Qualifications The requirements listed below are representative of the experience, knowledge, skills, and/or abilities required to be successful in this role. Reasonable accommodations may be made to enable individuals with disabilities. Education/Experience/Technical Requirements/CertificationsEducation • Bachelor's Degree in a related field and formal Project Management TrainingExperience / Technical Requirements: • 7+ years of enterprise-level project management experience, managing complex Information Technology projects leading teams of up to 10 resources.7+ years of project management experience in IT Professional Services IT Infrastructure, Data Center, Cloud, and/or Managed Services technologies• Proficient in the use of all Microsoft Office applications including Microsoft Project, and experience working within Project or Project Portfolio or Workforce Management systems (i.e. Service Now). Certifications • Project Management Professional (PMP) strongly preferred. • CAPM, ITIL, CSM and/or technical certifications beneficial. *Logicalis at its discretion may consider a combination of education and experience requirements above if not all criteria are met, Travel Requirements Minimal. Most work can be performed remotely. Supervisory Responsibilities This job has no direct report supervisory responsibilities. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Salary Compensation Range: $100,000 to $135,000 plus bonus

POSITION SUMMARYThe Service Manager is responsible for the organization and provision of appropriate skilled Service resources for onsite client requirements in their site / region. This position is responsible for the direct supervision of site operations within the US Services organization, supporting operational and performance management of Client Services Representatives; adherence to technical standards and operational procedures. The Service Manager will support the overall CSR and machine productivity metrics, ensuring an efficient and effective service team, which will in turn maximize client satisfaction. CORE POSITION RESPONSIBILITIES AND EXPECTATIONSCustomer Relationship ManagementPrimary BlueCrest Service contact for the Client on site.Ensure that commitments to service are delivered so that employee and client satisfaction is enhanced.Support or conduct regular client meetings to:Share system performance data as recommended by the CI team and/or managementUnderstand client production scheduling.Operational ManagementSupport the delivery of Client contracted SLA's, delivering superior client experience and satisfaction.Ensure the upkeep of site-specific management information such as maintenance records, service work orders, and local management systems.Planning of preventative maintenance in line with BlueCrest best practices, ensuring that PMs are planned, published and agreed upon with clients in advance.Control and accountability of inventory on site and maximize efficiency of BlueCrest systems.As and when required by the Area Service Manager or Service VP, support or conduct review meetings with the clients with all actions documented and made available and shared.Support Service VP on Operational Projects as and when required including any team meetings, training or technical support.Ensure that company policies and procedures are upheld followed and communicated effectively.Identify any new requirements or additional services that will improve overall client productivity and performance.Ensure full compliance with all aspects of BlueCrest Quality Management System.Ensure documented operating quality procedures are in place and updated regularly.Drive continuous improvement initiatives and activities and support such activities as defined by the Service VP and Professional Services.Ensure that the BlueCrest Health and Safety Policy is applied in all instances and that all essential procedures are in place to cover the Health and Safety legal liabilities.Accountability for client P&L, including generating chargeable revenue and control of costs. People ManagementOperational management of a team of employees, providing motivation, highlighting training and development, coaching and counselling to deliver high levels of employee satisfaction and performance.Manage the contractual coverage required on designated sites to ensure that shifts are covered and manned including holiday planning and absence cover (if contracted).Deliver strong employee engagement and motivation through regular communication, employee development plans and interaction with the service team resulting in high employee retention and performance.Oversee the recruitment and management of all staff and for directly managing and recruiting own direct report team. Responsible for the identification and development of high potential staff as well as managing effective succession planning for key positions. Responsible for resource planning, absenteeism and performance management.Ensure that current HR policies and procedures are applied effectively at all times.Manage resource gaps within their networked peer groupAny other duties reasonably required of the position KEY RELATIONSHIPSReports to Position Title: VP of Services - Eastern Division.Scope of Responsibility:Operational management responsibility for the area and supporting team of CSRsPoint of contact for Client operationsRegional travel to client locations as required by business needInvolvement in cross country/cross function project teams as requiredEssential, Must-Have QualificationsElectro-mechanical experienceExcellent written and verbal communication skills.Ability to work under demanding and restricted timelines.Ability to work independently with minimum supervision.Soft skills including effective listening, problem solving and facilitation. Highly Desirable, Strongly Preferred QualificationsFinancial awareness and cost control managementElectro-mechanical experience in mail or print technologyDemonstrable client experience enhancementAwareness of Continuous Improvement methodologies

We are hiring for a Customer Service Representative to join our growing team!Job Responsibilities:* Provide prompt and courteous customer responses, ensuring satisfaction on first contact.* Efficiently schedule deliveries, installations, and service calls, optimizing resources.* Address customer queries on billing and payments.* Maintain accurate customer documentation and route systems.* Safeguard customer information and foster positive communication.* Actively contribute to sales efforts by responding to inquiries and setting appointments.Requirements:* Exceptional customer service and communication skills.* Previous call center/phone customer service experience is preferred.* Proficient in Microsoft Office, data entry, and documentation.* High school diploma or equivalent is mandatory.* Background check and drug screening required.Pay: $17/hr-$19/hr base + Commission (is what you make it, reps make extra $100+ a month based on upselling) There is no cold calling, it is offering new services and products to clients when they call in for your help! Like when you go to Target and they ask if you'd like to sign up for a Target Red Card) Schedule: 8am-4:30 pm Monday - FridayLocation: 100% in office Perks/Company Culture: Career advancement through training and development, Work-life balance: Monday-Friday 8:00AM-4:30PM - NO nights or weekends. Beautiful/brand new office that has been newly renovated and standup desks!! All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Vice President, Customer EngagementOperationsRemote, with hybrid options available in New York City or Reston, VAType: This is a full-time position About the TeamCollege Board's Operations division (130 ppl) aims to be a world class digital assessment delivery and customer engagement organization that supports millions of students and thousands of test centers, annually. Operations is also leading exciting work to advance customer experience through the use of innovative solutions, products and technology to enhance the delivery of digital assessments.The Customer Engagement department (65 ppl) is a combination of customer and technical support teams augmented by vendor operations, training and forecasting/planning to deliver all aspects of multi-channel support to our key constituents, including students, parents, educators, and our state partners representing approximately 2 million contacts per year.This integrated team serves as the organization's 'front line' and represents the voice of the customer, partnering across the organization to provide a positive and effective overall customer experience.About the OpportunityYou'll direct our day-to-day customer engagement work and all aspects of customer support and service, plus guide customer experience strategy and vendor operations aswe aim to deliver a positive experience for each College Board customers. This position is responsible for the delivery of services and support for our wide range of customers, including educators, students, parents, states and districts. You will also be a key contributor to our Operations leadership team as we complete our transition to a digital testing operation. Ready to lead an extraordinary team? Keep reading!In this role, you will be required to excel at the following to deliver effective and positive customer experience and support through excellent service, innovations and operational enhancements:Strategic Leadership: Develop and execute the strategic vision and roadmap for Customer Engagement aligning with the overall College Board mission and Operations division priorities.Team Leadership: Provide strong leadership and direction to the Customer Engagement team, fostering a culture of collaboration, excellence, inclusion and customer-centricityOperational Excellence: Drive operational efficiency and effectiveness across all Operations customer-facing functions and large external vendors, optimizing processes, workflows, and systems to enhance customer satisfaction and drive business resultsCustomer Experience: Champion a customer-first approach throughout the organization, ensuring the delivery of exceptional experiences at every touchpoint of the customer journeyCross-functional Collaboration: Collaborate closely with Program, Product, Technology and Field leadership, as well as Communications and Marketing to ensure alignment on customer needs, product enhancements, and go-to-market strategiesPerformance Management: Define key performance metrics and benchmarks for Customer Engagement, regularly monitoring and analyzing performance data to drive continuous improvement and operational excellenceCustomer Advocacy: Leverage the voice of our external customers and establish the people, processes and data required to advocate for them through a focus on their needs, feedback, and challenges to influence program and product policy and communications.Talent Development: Recruit, develop, and retain top talent, providing coaching, mentorship, and growth opportunities to empower team members to reach their full potentialRisk Management: Identify potential risks and issues impacting customer satisfaction and experience and operational delivery, developing proactive mitigation strategies to address them effectivelySpecific Responsibilities include:Set Vision & Strategy (40%)Set the overarching vision and direction for customer engagement at College Board and ensure a strong customer experience that is differentiated based on customer needs and expectationsFoster a customer experience mindset and framework for processes, products and decision-makingWork closely with different stakeholders across the organization to provide a strong service to our customers by addressing the root of the problemDevelop a deep understanding of College Board's customer base to drive change initiatives, business strategy and technology enhancement programs that improve the support and success of customersDevelop, monitor, and report on critical measurements and metrics that drive high levels of customer satisfaction; define clear measurements of successSet a strategic vendor management and optimization strategy for a wide range of customer support models, with a focus on cost management and experienceProvide Team Leadership & Management (40%)Effectively manage a high-performing, remote team of 5-8 direct reports to ensure they are engaged and working effectively toward accomplishing goalsProvide the leadership necessary to deliver results across the teamBuild and drive a performance-based culture and actions to support an inclusive and engaged teamEstablish critical forecasting and planning capabilities and anticipate and manage work volumes and budgets based on data; responsible for managing a vendor budget of ~$30MEnhance the customer support vendor management functionDrive Continuous Improvement & Innovation (20%)Provide actionable intelligence and insights via thorough analysis and assessment of all escalation data that comes into the teamMake data-driven decisions on continuous improvement for our escalations programs based on that analysis and insightsFoster an innovative culture to explore technology, AI and other solutions to help drive efficiencies in support models and improve experience metrics.About YouYou have:15+ years of directly related experience in customer operations, customer experience, or customer service with 5+ years in an executive leadership positionDirect experience working in a customer service call center, either as an individual contributor or in a management capacityDeep understanding of industry best practices, trends, and technologies related to customer operations and supportA proven track record of developing, coaching, training, and retaining top talent with high levels of engagementThe ability to empower others and effectively delegate work with accountabilityProven track record of driving operational excellence and delivering exceptional customer experiencesExcellent communication, negotiation, and interpersonal skillsAbility to thrive in a fast-paced, high-stakes, and dynamic environment and lead through changeExceptional strategic thinking, analytical and planning skills - you can build a strategy, connect the dots, and build towards the futureExperience as a highly collaborative leader with ability to influence others and build strong relationships across internal and external stakeholdersThe ability to communicate effectively with product leads and technologists to meet and drive business requirementsExperience leading high-visibility projects from start to finish with measurable resultsFluency with data and confidence in making data-driven decisionsDemonstrated success managing complex customer escalationsA passion for education and the impact that educators have on studentsThe ability to travel, at least once a monthEligible to work in the United States of AmericaAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and panel interview, finalist interview and reference checks. This is an approximately a 10 to 12-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $176,000 to $260,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a yearWe prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heardWe welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network)We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goalsWe know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizationsWe offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time#LI-Remote#LI-CW1

We are excited to announce that one of our clients is actively seeking a highly motivated individual to join its company as a Customer service FAQs agent/Project Support Specialist. The ideal candidate must possess strong communication skills, exhibit a high level of attention to detail and be able to thrive in a fast-paced team environment.Our client administration's culture focuses on building trust and confidence with its clients by effectively administering class action settlements utilizing cost-effective technologies and project management tools. This company operates on the principles of a collaborative and innovative team environment, all while having fun and doing great work.The ideal candidate for this role is an individual comfortable and proficient explaining basic legal principles (and legalese) to 'non-legal' customer/class members.Essential Duties and Responsibilities:• Live phone operator duties, assist case class members with general questions and/or filing claims.• Enter / update class member information.• Perform general administrative and clerical tasks.• Claims processing, data entry, customer service and filing.• Other office duties as assigned.Qualifications:• Strong communication and customer service skills• Excellent computer skills (Microsoft Word & Outlook)o MS Excel and PowerPoint is a plus.• Strong organization skills• High school degree required• Some legal experience, training or education is preferred (but not required)• Bilingual in Spanish and English is a plus!!This key support position will require the ability to take initiative, listen well, and learn quickly with the willingness to assist or support other areas of the overall organization.Our client administration is a small and exciting entrepreneurial organization. Its culture is perfectly suited for the individual who thrives in a flexible environment yet possess the energy, motivation and pride to see their contributions impact an entire organization. Additionally, the company is proud of its team culture where individual success is the goal of the entire team. The compensation, benefits and incentive plans are very competitive.

PROJECT MANAGERDo you have prior project management experience or are you intrigued by the construction industry and want to make the jump in a safe and enriching environment? Do you enjoy working with a variety of people, collaborating with others, and working in an environment where two days are never alike?Do you highly value customer service, communication, and making a positive impact in the lives of your subcontractors and clients?Do you consider yourself to be a critical thinker, organized, gifted in time management and find joy in making processes more efficient?Are you hungry for more than a paycheck from your career? Do you desire to make an impact, and to work with a purpose greater than yourself?Are you wanting your work environment to be more social, authentic, compassionate, optimistic, and fun?Do you want to join a rockstar team where there is ample opportunity to grow yourself, lead others, and move up in a company?If you answered YES to the above, read on!About Bonfe Exteriors:While our mission as a premier exterior business is to provide our customers with an excellent end product that will leave them with a renewed sense of pride for their home, our mission doesn't stop there. When our customers work with Bonfe Exteriors, their money goes further! As a woman-owned business, we are committed to donating a portion of our profits to local organizations who are helping women live empowered lives. As a company, we don't seek to just make a profit; we are committed to impacting our community for the better. People-over-profit, period.People-over-profit isn't just a catchy phrase to us; it is our culture! At Bonfe Exteriors, you are the priority. We take it on as our personal mission to help guide you in the life-long journey of aligning with your ever-developing talents, personality, purposes and passions. Some of the ways we facilitate your growth is by co-creating a personal development plan, and having bi-weekly mentoring sessions with your experienced leader who will help you advance your skills and knowledge. We believe that when our employees are fully aligned with their design, they excel quickly, experience more fulfillment, and sincerely enjoy coming to work!Work Hard. Play Hard. Create Impact. All For Christ!You don't have to agree with us on the last part to work here, but we are an intense, passionate, purpose-driven group of people! We work hard, but we also like to connect with our peers and play hard! One of our core values is fun; and we believe fun happens when our team members are fully invested in the success of the company and when there is a genuine desire to build relationships. We plan and pay for quarterly team-building adventures along with other relationship building activities together to facilitate this! We know how vital your role is to the success of our company and want to honor your loyalty and hard work.THIS IS FOR YOU IF:You greatly value communication and building a relationship with your team, clients and subcontractors.You enjoy completing challenges, being outdoors, and enjoy having some independence to critically think and problem solve.You want to be a beacon of light to our customers and to our industry by demonstrating excellence, care, and integrity. You care about delivering a quality installation and customer experience vs. focusing solely on getting the largest margin.You understand the power you possess to Bonfe Exteriors' success and therefore the impact you will have on the lives of many women.THE BENEFITS:Be part of an amazing team where you are valued along with other high-performers who work hard and have a ton of fun together.Join our team early on for the possibility of acquiring a Head of Operations role at a new location.Work for a company who understands that family comes before work and can offer a healthy work/life balance.Be a part of this heart-felt company who is driven by a purpose far beyond the services they directly offer.Work in a Christian environment where you can freely express and integrate your faith!THE DETAILS:$65k Salary + BonusesFull Time: In Office/ In FieldLocation: Twin Cities AreaPaid Quarterly Culture EventsPaid NetworkingCatered MealsA Company TruckCash Bonuses and GiftsBi-Weekly Mentoring With Your LeaderMEDICAL OPTIONS:Paid Maternity LeaveDental CoverageVision CoverageShort Term DisabilityAccident CoverageCancer/Specified Disease CoverageCritical Illness CoverageHospital Confinement Indemnity CoverageLife Insurance CoverageTHE REQUIREMENTS:College degree in Project Management, Construction Management or related field OR previous Construction Project Management and/or Operations Management experience (preferred, not required). Personal vehiclePersonal phonePersonal computerA strong moral compassA commitment to living out the company's core values.Flexible scheduleContractor's License (preferred, not required)If this sounds like you, and you'd like to learn more about what the day to day could look like, fill out the application and we'll schedule a short, 15 minute informational call!