Administrative Salary in Redwood City, CA

Associate Director, Clinical Data ManagementJob LocationsUS-CA-Redwood CityReq No.2020-6332CategoryBusiness AnalyticsTypeRegular Full-TimeSummary of Major ResponsibilitiesThe Associate Director, Clinical Data Management is responsible for managing a team of Clinical Data Managers to support the effective collection and management of clinical study data used for reporting, analysis, and presentation. The functional team that this position leads is responsible for utilizing a variety of different data sources, electronic platforms, and environments to handle clinical data acquisition, data cleaning, data processing, data transfer, and data archival. This role is responsible for ensuring efficient and effective Clinical Data Management deliverables through compliance of established procedures and best practices. The Associate Director, Clinical Data Management performs hands-on data management in support of the collection, mining, and purveyance of clinical, pathology, laboratory, and genomic data in compliance with applicable regulatory requirements.Essential Duties and ResponsibilitiesAssess and recommend functional headcount requirements associated with recruiting and hiring decisions and onboard newly hired staff. Evaluate, update, and maintain job descriptions and associated job leveling in alignment with industry benchmarks, relevant salary surveys, and corporate policies and practices. Drive the definition and implementation of best practices and standardization to ensure the effective and efficient collection, maintenance and/or handling of laboratory, pathology, and clinical data for Exact Sciences’ studies. Provide key input to the definition and utilization of data management systems, tools, processes, and procedures to support successful study execution and results delivery. Provide hands-on data management support, as appropriate; including acting as a Lead Clinical Data Programmer/Analyst on the group’s most complex clinical studies and projects.Ensure the accurate, complete, and timely collection, validation, and delivery of laboratory, pathology, and clinical data, and related documentation of the highest quality and in accordance with business requirements, timelines, and appropriate budget control based on corporate priorities and objectives. Collaborate with functional areas across the company in the strategic evaluation and assessment of data management needs, solutions, and business development opportunities. Contribute to the ongoing development and improvement of department procedures by being primary author of highly complex process documents and by effectively and actively leading or contributing to complex process discussions.Work closely and effectively in a team-oriented environment with colleagues from Biostatistics, Non-clinical biostatistics, Clinical Operations, Medical, Pathology, Research and Development, and Program Management to ensure Data Management needs and status updates are addressed and well-communicated.Lead Data Management teams and cross-functional teams with well-defined objectives or interactively guides these teams to establish objectives.Provide support and coordinate with other functional areas regarding overall clinical study conduct and management; including protocol development, study start-up, study closeout, and data analysis.Manage staff; including, but not limited to, organize and prioritize work, write/conduct performance reviews, train/develop, and manage work performance.Communicate goals clearly to employees to ensure understanding and success in achieving them.Motivate and inspire employees to do their best work through coaching.Maintain morale and support employee engagement initiatives.Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company’s Quality Management System policies and procedures. Regular and reliable attendance. Ability to lift up to 10 pounds for approximately 5% of a typical working day.Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.Ability and means to travel between Redwood City locations.Ability to travel to other Exact Sciences locations up to 4 times per year. Ability to travel 10% of working time away from work location, may include overnight/weekend travel.QualificationsMinimum QualificationsBachelor’s degree in Life Sciences, Computer Sciences, Scientific, or related field.12+ years of experience in Data Management or related field. 5+ years of experience leading or directing people and/or project teams.Proficient in Microsoft Office to include Excel macros and pivot tables and Word mail merge.Demonstrated ability to perform the Essential Duties of the position with or without accommodation.Preferred QualificationsMaster’s degree in Life Sciences, Computer Science, Scientific, or related field. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

Director, Corporate StrategyJob LocationsUS-WI-Madison | US-CA-Redwood City | US-CA-San DiegoReq No.2020-6146CategoryMarketing, Public Relations & Business DevelopmentTypeRegular Full-TimeSummary of Major ResponsibilitiesThe Director, Corporate Strategy is a highly visible, influential, and interactive position that serves as an expert resource and consultant to executive management in the assessment of a variety of strategic initiatives. This position helps define and shape corporate strategy, track industry trends, evaluate market opportunities, and support leadership in aligning resources to execute and deliver on those strategies. This position reports into the corporate strategy function but collaborates closely with the Business Development and AOPH (Access Outcomes & Population Health) team and must also work closely with Screening, Precision Oncology, International, and Pipeline business leadership. This role provides strategic leadership to cross-functional teams by working to define clear and realistic goals, clearing barriers to success, developing a clear management view of assigned projects and how they fit into the strategic landscape, and understanding of all the skills and tasks associated with successful project execution. This person is also responsible for supporting a collaborative environment that promotes positive teamwork where all members are working for the good of Exact Sciences. The successful candidate will demonstrate outstanding strategic thinking, collaboration, and communication.Essential Duties and ResponsibilitiesParticipate in the development of the long-range corporate strategy at Exact Sciences. This will require extensive collaboration with executive leadership.Identify, research, and report on industry trends, competition, and shifting regulatory/reimbursement landscapes to inform corporate and pipeline strategies. Expertly evaluate individual market opportunities by assessing clinical need, reimbursement outlook, estimating market size, and understanding product capabilities. Oversee quantitative and qualitative market research, literature reviews, internal coordination, and research to aid the prioritization of corporate strategies (e.g., new products, product expansions, M&A, etc.).Advise business leaders by providing data-based strategic direction to identify and address business issues and opportunities. Work in collaboration with other business leaders to drive decisions based on data, facts, and analytical findings across the organization. Lead, manage, and execute ad-hoc cross-functional strategy/consulting projects involving market research, external consultants, and internal cross-functional teams.Help clear barriers to team progress and resolve conflicts within the team and outside the team.Provide and seek guidance of corporate strategy team members on management techniques; including coaching and performance feedback.Promote an open, collaborative environment built on trust to foster positive teamwork.Serve as an internal strategy consultant by assisting executive leadership with assessment of their own department level strategies.Work cross-functionally to align corporate resources with long term corporate strategy to better drive strategy execution.Provide strategy leadership and support to the business development and pipeline teams.Communicate clearly and frequently with all levels of the organization; including corporate strategy team members, project team members (core and extended), functional managers, commercial organization, key opinion leaders, stakeholders, and partners.Oversee development of high-quality presentations that effectively communicate corporate strategy and tie the strategies together into a cohesive story.Oversee creation of models/analysis in Excel to conduct the above responsibilities.Attend tradeshows/industry events, as appropriate, for tracking trends and competition.Supervise staff; including, but not limited to, organize and prioritize work, write/conduct performance reviews, train/develop, and manage work performance.Communicate goals clearly to team/project members to ensure understanding and success in achieving them.Motivate and inspire direct reports and team members to do their best work through coaching.Maintain morale and support employee engagement initiatives.Apply strength in performing complex analyses and the ability to present data and recommendations to a variety of audiences throughout an organization.Utilize exceptional interpersonal, teamwork and verbal and written communication skills; ability to convey important messages and drive focus through variety of communication methods.Manage and prioritize strategies, initiatives, and workload proactively in a fast-paced, entrepreneurial environment with limited oversight and direction.Motivate and lead teams of cross-functional resources in a matrixed organization with competing priorities, with or without direct authority or reporting relationships.Work in ambiguous situations and respond to new information and unexpected circumstances.Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company’s Quality Management System policies and procedures. Regular and reliable attendance. Ability to work nights and/or weekends.Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.Ability to work on a computer and phone simultaneously.Ability and means to travel between either Madison or Redwood City locations.Ability to travel 25% of working time away from work location, may include overnight/weekend/international travel.QualificationsMinimum QualificationsPhD in Life Sciences or related field; or Masters degree in Life Sciences, Business Administration, or related field and 1 year of experience in lieu of PhD; or Bachelor’s degree and 2 years of experience in lieu of PhD. 9+ years of experience working in strategy consulting, corporate strategy, investment banking, or related experience.5+ years of supervisory or project team lead experience with demonstrated ability to lead, develop and train team members effectively.Advanced skills in Microsoft Office to include Excel (financial modeling and data analysis) and PowerPoint.Demonstrated ability to perform the Essential Duties of the position with or without accommodation. Authorization to work in the United States without sponsorship.Preferred QualificationsPhD in Biology, Chemistry, or related field.13+ years of relevant work experience.11+ years of experience working in diagnostics or related field, with demonstrated ability to effectively contribute toward team goals.We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

Associate Director, Commercial Insights & AnalyticsJob LocationsUS-WI-Madison | US-CA-Redwood CityReq No.2020-6291CategoryBusiness AnalyticsTypeRegular Full-TimeSummary of Major ResponsibilitiesThe Associate Director, Commercial Insights & Analytics will support different business units within Exact Sciences and align the insights and analytics plan with the brand strategic imperatives. They will design market research and analytics projects by identifying the critical business questions and information gaps and implement the appropriate methodology to address those gaps. This role will generate a detailed map of the disease state, market landscape, and market dynamics, and support Competitive Intelligence for the business.  The Associate Director, Insights & Analytics will work closely with cross-functional partners including marketing, commercial operations, pipeline, data strategy, analytics, corporate strategy, and medical as well as with the counterparts in other business units.Essential Duties and ResponsibilitiesUtilize existing market research and available data sources to address information and insights related questions made by the customers.Proactively identify gaps in available research and plan, execute, and deliver routine and ad-hoc primary and secondary market research to the commercial teams.Develop and execute the market research plan and strategy to elevate the data analysis capabilities at Exact Sciences; including prioritization of key business questions, vendor selection, working with vendor to design questionnaires, developing study design, and report developments and findings, and insights presentations.Track competitor activity and provide timely assessment to stakeholders in the organization.Develop and continuously improve reporting and tracking mechanisms, both tools and processes, to support effective and accurate market research data collection and analysis.Work closely with business partners to ensure prompt and timely reporting of key findings to senior management.Provide high quality and timely insights support for projects, strategic initiatives, business development proposals, and other investments.Track and manage budget.Manage vendors for effective execution of projects. Lead teams, when assigned.Supervise staff; including, but not limited to, organize and prioritize work, write/conduct performance reviews, train/develop, and manage work performance.Communicate goals clearly to employees to ensure understanding and success in achieving them.Motivate and inspire employees to do their best work through coaching.Maintain morale and support employee engagement initiatives.Skillful at supporting cross-functional cooperation and building strong working relationships across business unit/operating teams.Independent and objective thinking to properly evaluate, communicate, educate, influence, and gain cooperation in reaching consensus, decisions, and action.Result orientation and initiative; convey a sense of urgency and drive to closure.Ability to positively lead and adapt to change and operate in a dynamic organization.Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company’s Quality Management System policies and procedures. Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.Ability to travel up to 30% of working time away from work location, may include overnight/weekend travel.QualificationsMinimum QualificationsBachelor’s degree in Science, Technology, Engineering, Mathematics, Sociology, Business Administration, or related field; or High School Degree/General Education diploma and 4 years of relevant experience in lieu of Bachelor’s degree.10+ years of direct or consultative experience in the Biotech or Pharmaceutical industries in oncology treatment and/or diagnostics space.5+ years of experience in marketing, market research, analytics, Competitive Intelligence, commercial or payer assessment function with progressively increasing responsibility and scope and demonstrated strong performance; 2 years credit will be given for Master’s/PhD in relevant subject area.5+ years of experience with healthcare providers, laboratorians, patients, and payers for primary and secondary market research regarding patient journey, message, campaign, TPP development and testing, forecast development, positioning, and/or segmentation.1+ years of leadership experience with demonstrated success in employee development, coaching, hiring, and performance management.Advanced Microsoft Office skills in Excel, PowerPoint, and Word.Demonstrated ability to perform the Essential Duties of the position with or without accommodation. Authorization to work in the United States without sponsorship.Preferred QualificationsMaster’s Degree in STEM, Business, Sociology, or related field.Consulting experience, secondary analytics experience, and/or payer analytics experience.Demonstrated working knowledge of one or more tools and languages; such as Tableau, Business Objects, SPSS, SAS, or SQL. #LI-BB1We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

Employee Engagement Program ManagerJob LocationsUS-WI-Madison | US-CA-Redwood CityReq No.2020-6640CategoryHuman Resources, Legal & Organization EngineeringTypeRegular Full-TimeSummary of Major ResponsibilitiesThe Employee Engagement Program Manager leads a variety of global initiatives that create meaningful experiences for employees. The Employee Engagement Program Manager ideates, initiates, and leads high impact engagement initiatives in collaboration with HR, Employee Engagement Specialists/Partners, functional leaders, and other stakeholders across the organization.  They will manage employee survey and listening rhythms, provide consultation to leaders on employee engagement enablers, conduct qualitative and quantitative analysis, and develop scalable solutions.  They will manage employee events, traditions, and messaging both internally and externally to amplify our employer brand and positively engage employees in our purpose.  Essential Duties and ResponsibilitiesIn alignment with business goals, plan, drive, and manage multiple company-wide employee engagement initiatives that result in positive impact across the company and help differentiate Exact Sciences’ reputation as an employer of choice. Strategize, develop, and execute initiatives to increase employment brand awareness and amplify individuals’ purpose and meaning with their work, both internally (i.e., inform employees about perks, benefits, activities, community service, etc.) and externally in partnership with the HR team (i.e., recruiting, HR business partners, Corporate Affairs, etc.). Develop communication plans and content to create awareness and adoption of key employee programs, processes, benefits, events, and perks; provide consultation to various program owners on communications and change adoption. Design, prepare, and edit communications, presentations and other documents in support of engagement activities or other internal communications; coordinate meetings and events.Lead various employee listening mechanisms; including various annual and pulse engagement surveys and other modes to solicit and analyze employee experience.Collaborate with key stakeholders, event manager, and community ambassadors to conceptualize, plan, and produce human experiences and social/community events and traditions that create lasting connections.Lead groups of volunteer employees to support engagement initiative implementation, rollouts, and adoption activities, as needed. Lead short-term assignments on the Engagement Team.Participate and support additional projects on the Engagement Team, Organizational Development Team, and HR, as needed.Serve as a subject matter expert on selected engagement topics and initiatives; review external research on various topics related to employee engagement.Strong group facilitation skills; including comfort with simultaneously navigating digital workplace tools, remote participants, synthesis of information, and participant engagement.Strong virtual communication and presentation skills; comfortable collaborating virtually across time zones/locations both from an interpersonal, relationship, and trust building perspective, as well as from a digital workplace perspective.Excellent writing skills; ability to communicate using our brand voice; ability to distill complex content into clear, concise, and engaging communications; and ability to write with empathy, speed, and accuracy.Strong commitment to providing world-class customer service to customers. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company’s Quality Management System policies and procedures. Regular and reliable attendance.Ability to work designated schedule Monday-Friday.Ability to work some weekend or weeknight events, when needed and scheduled.Ability to lift up to 25 pounds for approximately 2% of a typical working day.Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 80% of a typical working day.Considerable periods of time may be spent concentrating and/or analyzing data. Ability and means to travel between Exact Sciences’ locations.Ability to travel 10% of working time away, may include overnight/weekend travel.QualificationsMinimum QualificationsBachelor’s degree in Communications, Human Resources, Marketing, or a related field; or High School Diploma/General Education Degree and 4 years of relevant work experience in lieu of Bachelor’s degree. 8+ years of professional work experience in Employee Engagement/Experience/Communications, Customer Experience, Patient Experience, or similar role.3+ years of experience consulting or coaching on improving employee engagement or another human-centered field such as customer experience, patient experience, or hospitality.3+ years of experience managing multiple, complex projects with multiple workstreams to defined timelines; strong organization and prioritization skills.Advanced proficiency in Microsoft Outlook, Word, Excel, and PowerPoint. Authorization to work in the United States without sponsorship. Demonstrated ability to perform the Essential Duties of the position with or without accommodation.Preferred QualificationsExpertise in visual storytelling using quantitative and qualitative data, charts, and graphs.Experience leading employee engagement/experience initiatives in a fast-paced, global, purpose-driven work environment; strong understanding of the differences in employee engagement drivers for salaried versus hourly employees, as well as for technical and scientific employees.Strength and experience in analytical problem solving and diagnosis using various qualitative and quantitative techniques; including correlation analysis, sentiment analysis, and network analysis.Experience and comfort in “starting a movement” and recruiting early adopters where none exist.We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

Manager, Clinical AffairsJob LocationsUS-CA-Redwood CityReq No.2020-6768CategoryClinical OperationsTypeRegular Full-TimeSummary of Major ResponsibilitiesThis position is part of the Clinical Affairs team, which is responsible for planning, executing, managing, and closing projects associated with the company clinical study plans, with primary responsibility for management of Clinical Affairs staff.  The Manager, Clinical Affairs works as a part of the Clinical Affairs Leadership team to accomplish department objectives by managing staff, planning, and evaluating department activities. This position provides leadership and support to members of multidisciplinary project teams, both internally and externally, and provides professional development and guidance to assigned Clinical Affairs personnel. This role will be responsible for managing a portfolio of urology post-marketing investigator-initiated studies (IIS) and collaborative studies. Essential Duties and ResponsibilitiesStrategic operational Management of Urology post-marketing portfolio of IIS and collaborative studies with attention to improving efficient execution of review and approval processes, contracting, correspondence with study sites, developing supporting clinical documents (e.g., IRB / ethics committee submission requirements), site initiation coordination, tracking enrollments, facilitating analyses, and reporting of results. Proactively manage the Urology Clinical team for strategic analysis of study proposals, ongoing study updates and review of study data; track operational progress, budgets, and milestones for ongoing studies.Triage study proposals for alignment with Long Range Plan, alignment of study design with study objectives, return on investment (ROI), ethical considerations, and assign to a study category (e.g., IIS, collaborative, third party request, PONDx, development); move proposal to appropriate teams for review. Maintain a close collaboration with Data Management, Biostatistics, and Medical Communications regarding analysis of required support for study proposals, timelines for study completion to optimize the workflow for data analysis, and publication of study results. Recruit, train, and support Clinical Affairs staff, which may include Clinical Study Managers, Clinical Research Associates, and Clinical Affairs Associates; support recruitment efforts for various Clinical Affairs positions.Act as a customer advocate throughout the project lifecycle.Ability to support project goals; including site recruitment, patient recruitment, marketing, and PR, as appropriate. Ensure Clinical Affairs staff manage resources and timelines relevant to their role; including study start-up and implementation activities, such as CRO/investigator agreements, central IRBs, contractual agreements, clinical monitoring, clinical study tracking, and general study management.Participate in clinical vendor/CRO selection.Provide management support for clinical vendor/CRO oversight.Oversee clinical study budget planning, forecasting, and reporting, and partners with designated financial analyst, as needed. Collaborate with Clinical Affairs leadership on the strategic direction of the Clinical Affairs organization.Work with Clinical Affairs leadership on resource planning and FTE allocation, as appropriate. Develop and implement clinical study processes to support study operations, staff training, and corporate business processes.Accountable for study implementation and execution of clinical study protocols and operational plans, which are consistent with strategic corporate and R&D objectives. Ensure maintenance of document standardization through the use of model documents, templates, and appropriate peer review.Ensure maintenance of project files according to applicable regulations, guidelines, and corporate policy (e.g., GCPs and company SOPs).Ensure operational and regulatory integrity of studies and participate in FDA or other regulatory authority inspections.Ensure that internal project team members are trained appropriately on proper study conduct and all business processes.Manage relationships with consultants to provide adequate support and services for data collection and analysis. Develop personnel through open communication of job expectations, planning, monitoring, and providing feedback on assigned responsibilities.Provide performance feedback and initiate career development discussions and planning for all direct reports.Provide coaching, counseling, and disciplining of employees, when required, consistent with the core values of Exact Sciences.Supervise staff; including, but not limited to, organize and prioritize work, write/conduct performance reviews, train/develop, and manage work performance.Communicate goals clearly to employees to ensure understanding and success in achieving them.Motivate and inspire employees to do their best work through coaching.Maintain morale and support employee engagement initiatives.Ability to frequently and accurately communicate with employees, customers, and vendors in person, via telephone, or by email.Ability to exercise judgment and determine appropriate action to a variety of problems of varying complexity.Ability to manage multiple deadlines.Excellent problem-solving and interpersonal skills. Must have a ‘can-do’ attitude and a strong desire to take ownership of many different projects.Excellent organization and communication skills; including experience dealing with decision makers, such as physicians, IRB members, and FDA staff.Excellent leadership, planning, and project management ability; exhibiting effective decision making and problem-solving skills.Ability to work independently and manage multiple timelines while maintaining the team focus.Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company’s Quality Management System policies and procedures. Regular and reliable attendance. Ability to work designated schedule.Ability to lift up to 10 pounds for approximately 5% of a typical working day.Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height.Ability to comply with any applicable personal protective equipment requirements.Ability and means to travel between Madison locations.Ability to travel 10% of working time away from work location, may include overnight/weekend travel.QualificationsMinimum QualificationsBachelor’s degree in the Life Sciences or related field.5+ years of experience in clinical research.2+ years of experience managing direct reports or project team members in a clinical research environment.2+ years of experience with CTMS, EDC, eTMF, and Sample management.5+ years of experience in end-to-end trial activities; including feasibility, start-up, study conduct, close-out, data management, and report writing of clinical studies.Demonstrated ability to write, review, and edit protocols and clinical study reports.Strong knowledge of Good Clinical Practices and all applicable U.S. regulations governing clinical research. Authorization to work in the United States without sponsorship. Demonstrated ability to perform the Essential Duties of the position with or without accommodation.Preferred QualificationsWorking knowledge of the FDA submission process; including IDE, PMA, and 510(k) preferred.Experience in IVD studies and lab site management.#LI-LA1We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

Immediately hiring for a Sr Manager of Medical Imaging Services & Customer SuccessPosition type: Full-time Perm Role Location: Redwood City, CAAs a Sr Manager of Medical Imaging Services & Customer Success you will: Someone who has been in the field integrating imaging into the hospital systems... change management In this role you will get to: Manage installation and infosec review process and questionnaires for new customers and track any remediation activities to closure. Perform quarterly access reviews of all customer, service, and administrative accounts and document any actions taken. Ensure that account access is limited to the minimum access required per account type. Routinely review SOC2 policies and other security requirements and ensure that compliance is maintained per the prescribed time intervals for each requirement. Manage account creation, configuration, and maintenance. Supervise production service and manage service provider vendors. Work with third party CT transfer service and QCT analysis providers to maintain the system and troubleshoot and resolve any issues that may arise. Maintain a support ticketing system and ensure all tickets are responded to and closed in a timely manner. Accurately document issue, troubleshooting steps, action plans, resolution and any follow-up in internal ticketing system. Promote customer satisfaction through the timely response to customer calls and providing clear and effective communications with internal and external customers. Support end users and Commercial team on a day-to-day basis answering questions as necessary, responding to help-desk tickets related to scan acquisition, scan uploading, and all aspects of the workflow including technical support related to the quantitative CT reports. Report on ticketing trends and identify issues that need to be resolved. Responsible for the functional management of support personnel. Recruit, hire, supervise, and train additional support personnel. Obtain a working knowledge of the system and provide technical support for customers and employees as required. Ensure CRM data updates are functional and escalate tickets to development team. Collaborate with R&D and Marketing to provide input towards new product development. Communicate with staff, vendors, and consultants to effectively complete required responsibilities. Maintain regular communication with direct manager, internal team members, and commercial team members for any customer matters requiring attention including escalating any trending customer and/or service issues to the appropriate team members. Self-management of schedule and work priorities to ensure that urgent customer requirements are addressed appropriately, and customer satisfaction is optimized. Assist Marketing in developing and analyzing metrics related to usage. Requirements: Minimum Associate Degree required. Bachelor's Degree preferred Minimum of one year experience with SOC2 and/or ISO 27001 compliance and hospital information security review process. Minimum 5 years of experience in technical support or customer service role. Previous experience in large medical device field support or customer service strongly preferred. Minimum of one year people management experience. Credentialing from the American Registry of Radiologic Technologists (ARRT) in Computed Tomography or the American Board of Imaging Informatics (ABII) a plus Experience with CT scan analysis including DICOM format, scan acquisition parameters, DICOM viewer software, and PACS file sharing a strong plus. Ability to communicate complex information to a wide range of audiences including customers, marketing and sales team members, service providers, and engineering team. Strong troubleshooting skills. Ability to learn new software platforms quickly as required to perform job duties Ability to discuss key CT technical topics i.e. artifacts, radiation dose, iterative reconstruction across multiple scanner platforms a strong plus. Excellent oral and written communication skills. Fluent with Microsoft Office Suite; Word, Excel, and PowerPoint. Ability to work in a cross functional environment with team members with various skills Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. Thank you! Preeti Sehgal [email protected] RANGE AND BENEFITS: Pay Range*: $130,000 - $190,000 annual base salary dependent upon experience *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Medical, Dental, Vision and 401k Employee Assistance Program, FSA and Dependent Care Benefits Tuition Reimbursement Commuter Program Equity Program Employee Referral BonusABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.Recent Recognitions: One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022) ClearlyRated® Client Diamond Award Winner (2020) One of the Largest Certified MBE Companies in the NMSDC Network (2022) Advanced Tier Services partner with AWS and Gold with MS Website: https://www.innovasolutions.com/Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected] or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

We are seeking a EVS Unit Director in Redwood City, CA.  As an EVS Unit Director you will be responsible for work scheduling of all department personnel, establishing work standards, conducting site evaluations/audits, overall inventory/equipment usage, budget control, employee performance appraisals, troubleshooting/problem solving, orientation/training of department managers and support personnel, customer relations, and special project work as requested.  This individual will also ensure that all managed services are being provided in a proper and cost-effective manner. What we look for in a EVS Unit Director: Strong leadership skills and experience leading and managing a team Customer service minded individuals Strong communication skills Responsibilities: Control expenses within area of responsibility. Develop and recommend Department Operating Budget and ensure the department operates within the budget. Evaluate and justify supplies, equipment and purchases as needed. Maintain records and statistics for administrative and regulatory purposes. Plan, organize, direct, coordinate, and supervise functions and activities of the department. Establish work standards and work flow. Establish and maintain effective lines of communication with the client and Hospital personnel to ascertain that their needs and requirements as related to the Hospital Management Contract are being satisfied. Ensure compliance with all regulatory agencies. Maintain an environment that is in sanitary, attractive, and orderly condition. Ensure that environmental procedures are being followed. Demonstrate and promote Xanitos’ culture, values, and management philosophy. Proactive in the achievement of the Hospital goals and objectives. Demonstrate quality leadership in meeting performance plans. Qualifications: Employees in Healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment at Xanitos, absent a legally required Medical or Religious exception, and are required to report their vaccination status and upload proof of vaccination via a secure online portal.  Ability to analyze and interpret financial and other data. Demonstrated proficiency with general business acumen. Excellent interpersonal skills. Strong service/quality attitude. Ability to plan, organize, prioritize and achieve effective time management. Ability to work under pressure and meet established goals and objectives. Strong public speaking skills. Sense of urgency and ability to meet deadlines; self-directed. Xanitos understands the importance of you, and your family’s health and wellbeing, as well as your financial future. With that in mind, we take pride in the variety of benefit plans that are available for our employees. Please note, plans vary by location and are subject to eligibility and work hour requirements in accordance with company policy and state laws. Plans may include: Medical Dental Vision Life, Accident, and Disability Insurance 401k Retirement Plans Employee Assistance Program (EAP) Employee Wellness Program Commuter Benefits Shoes for Crews Reimbursement Paid Time off including Vacation, Sick, Holidays, Elective Holidays, Bereavement, Parental Bonding, Volunteer Day and Jury Duty. Employee Discounts to Theme Parks, Theaters, Sporting Events, Movies and More Xanitos, Inc. Is a management company that provides hospital housekeeping, patient transport, central laundries services, and patient observation services. It is differentiated by its patented XRO System for cleaning patient rooms, its outstanding operations management team, and by being a private company whose priority is giving top quality service. The results are evident; at the hospitals it serves, Xanitos has improved the cleaning quality, increased HCAHPS scores, reduced the risk of HAIs, lowered bed turnaround time, and significantly reduced costs. The expected salary range for this position ranges from $160,000 to $165,000 depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, training, market data, and other relevant factors. Additional compensation may include a bonus or commission. Education Required High School Diploma, GED or equivalent or better Preferred Bachelors or better See job description

A venture capital firm that focuses on social, local and cloud companies is seeking an Office Assistant to join their team! In this role you will help support daily office operations and apply your exceptional interpersonal skills as you act as the first point of contact for all clients and visitors. We are looking for someone pleasant and outgoing, with a warm and positive demeanor and exceptional collaboration skills.This is an onsite temp to perm role with an annual salary of $80K. ResponsibilitiesGreet and direct incoming guests and employees, acting as the first point of contactAnswer, screen, and direct all incoming phone callsGreet and build a relationship with incoming guests and internal employees to provide high-quality serviceManage and sort mails/packages accordinglyBe the contact person for vendors ands contractorsHelp coordinate internal and external meetings and special eventsEfficiently set-up meetings with hosts and ensure that all requirements are in place beforehandCoordinate daily lunch orders for staff and guestsManage office supplies and other inventories such as kitchen itemsHandle expenses for the office on a monthly basisGive support with project as neededQualificationsDemonstrate a positive attitude while being professional and polished1+ years experience of administrative dutiesCollege degree is preferredBe able to manage problems quickly and with easeMust have a high level of proficiency in Microsoft OfficeMust be organized and have attention to detail.Project management skills are preferred.Ability to handle confidential information with discretion and integritySuperior written and verbal communication skillsBe able to anticipate any needs for the office with efficiencyPlease submit a resume for consideration.You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Job Description:We are seeking a highly organized and responsible Executive Assistant Office Manager to join our team. This part-time role can expect to work approximately 20 hours per week, and will be integral to the smooth operation of our office. The successful candidate will be tasked with supporting the CEO and Director of Finance & Operations.Key Responsibilities:Office Management: Ensure the office is well-maintained, presentable, and inviting at all times. This includes ensuring drinks and snacks are stocked in the office kitchen and managing the ordering and delivery of office lunches.Travel Coordination: Manage all aspects of business travel arrangements for team members. This includes booking flights, hotels, and arranging ground transportation as needed.Meeting and Interview Scheduling: Coordinate schedules to arrange meetings and interviews. This includes managing calendars, sending reminders, and organizing necessary materials.Administrative Support: Provide general administrative support as needed. This may include responding to emails, filing, copying, and assisting with special projects.Qualifications:Experience in an office management, administrative, or assistant roleStrong organizational skills and attention to detailExcellent verbal and written communication skillsAbility to manage multiple tasks and projects and prioritize work effectivelyProficiency in Google Suite and other office management toolsAble to frequently lift up to 40lbs

Are you passionate about creating a welcoming and efficient office environment? Do you have a flair for hospitality and an eye for detail? We are looking for a dedicated Office Services and Catering Assistant to join our team and help keep our office running smoothly. This position plays a crucial role in setting up and maintaining our conference rooms, managing catering needs, and ensuring our kitchen and catering areas are orderly and well-stocked.Responsibilities:Efficiently set up furniture and configure conference rooms according to the daily schedule, ensuring a welcoming and functional meeting space.Manage the clean-up of conference rooms after use, including the return of any borrowed or rented property to vendors as necessary.Maintain cleanliness and order in the kitchen and catering areas, creating a pleasant break area for employees.Keep track of catering supplies inventory, ensuring all necessary items are readily available and restocked as needed.Prioritize and balance multiple projects and deadlines to support a variety of office functions and events.This position is a contract position, conversion to full time based on performance.