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Account Manager (Territory: Kansas and Oklahoma)
Akzo Nobel, Reading
We've been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there's a good chance you're only ever a few meters away from one of our products. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and have set our sights on becoming the global industry leader. It's what you'd expect from the most sustainable paints company, which has been inventing the future for more than two centuries.Job PurposeThe purpose of this role is to ensure that adequate resources and capability (people and processes) reside within the business to deliver on the financial and non-financialtargets by managing business relationships with customers / accounts (current customers and new prospects) especially strategic customers.Territory: Kansas and Oklahoma (Must reside in territory.)Job ResponsibilitiesCreate and execute Account/Customer plans aligned with Regional /Global Segment & Marketing plan ifapplicable.Develop relevant Commercial pipeline for respective accounts.Deliver the agreed financial and non-financialtargets in line with business budgets.Drive innovation through customers. Develop and maintain contact map within each account - at all reporting level and across all functions.Drive Continuous Improvement across the organization to generate value to customers - Forecast, Service, capability, efficiency and productivity.Collaborate with cross functional teams including relevant teams at the key accounts to prioritize new developments, make plans for trials, etc.Provide support and leadership to sales, customer services and technical teams by showing vision, putting in resources to ensure high service levels and operational efficiency.Steward new business development projects opposite account requirements.Job RequirementsKnowledge & Work Experience - Paints and coatings industry, any B2B industry environment. 5-8 years of work experience in commercial roles, sales and key account management, sales to strategic accountsMinimum bachelor's degree in business managementor related field. Problem solving, stakeholder management, project management, decision making, creating value propositions, drive, results orientation, communication and presentation, commercial and business acumen, basic understanding of cross functional processes and financial concepts related to sales and cost toserve.Compensation DataThe salary range for these skills is: $95,000.00 - $105,000.00. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range. This salary range may also be modified in the future.Assigned territory: Kansas and OklahomaEligible for an annual 35% bonusBenefits: Medical insurance with HSA • Dental, Vision, Life, AD&D benefits • Annual bonus • 401K retirement savings with 6% company match • Generous vacation, personal and holiday pay • Paid Parental leave • Hybrid work for most exempt roles • Active Diversity & Inclusion Networks • Career growth opportunities on a regional and global scale • Tuition Reimbursement • Career growth opportunities • Employee referral bonus •All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.Requisition ID: 38080#LI-ZE1Nearest Major Market: Reading PA
Account Manager (Territory: Eastern Arkansas and Eastern Missouri)
Akzo Nobel, Reading
We've been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there's a good chance you're only ever a few meters away from one of our products. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and have set our sights on becoming the global industry leader. It's what you'd expect from the most sustainable paints company, which has been inventing the future for more than two centuries.Job PurposeThe purpose of this role is to ensure that adequate resources and capability (people and processes) reside within the business to deliver on the financial and non-financialtargets by managing business relationships with customers / accounts (current customers and new prospects) especially strategic customers.Assigned Territory: Eastern Arkansas and Eastern Missouri (must reside in territory.)Job ResponsibilitiesCreate and execute Account/Customer plans aligned with Regional /Global Segment & Marketing plan ifapplicable.Develop relevant Commercial pipeline for respective accounts.Deliver the agreed financial and non-financialtargets in line with business budgets.Drive innovation through customers. Develop and maintain contact map within each account - at all reporting level and across all functions.Drive Continuous Improvement across the organization to generate value to customers - Forecast, Service, capability, efficiency and productivity.Collaborate with cross functional teams including relevant teams at the key accounts to prioritize new developments, make plans for trials, etc.Provide support and leadership to sales, customer services and technical teams by showing vision, putting in resources to ensure high service levels and operational efficiency.Steward new business development projects opposite account requirements.Job RequirementsKnowledge & Work Experience - Paints and coatings industry, any B2B industry environment. 5-8 years of work experience in commercial roles, sales and key account management, sales to strategic accountsMinimum bachelor's degree in business managementor related field. Problem solving, stakeholder management, project management, decision making, creating value propositions, drive, results orientation, communication and presentation, commercial and business acumen, basic understanding of cross functional processes and financial concepts related to sales and cost to serveCompensation DataThe salary range for these skills is: $95,000.00 - $105,000.00. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range. This salary range may also be modified in the future.Assigned territory: Eastern Arkansas and Eastern MissouriEligible for an annual 35% bonusBenefits: Medical insurance with HSA • Dental, Vision, Life, AD&D benefits • Annual bonus • 401K retirement savings with 6% company match • Generous vacation, personal and holiday pay • Paid Parental leave • Hybrid work for most exempt roles • Active Diversity & Inclusion Networks • Career growth opportunities on a regional and global scale • Tuition Reimbursement • Career growth opportunities • Employee referral bonus •All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.Requisition ID: 38079#LI-ZE1Nearest Major Market: Reading PA
Market Development Manager
ABARTA Coca-Cola Beverages, LLC, Reading
Market Development ManagerCompany: ABARTA Coca-Cola BeveragesDepartment: Reading On-Premise Team 2Job Location: 4900 Reading, PAOther Potential Locations: Reading, PAWe are actively seeking enthusiastic team players who want to work with the world's most trusted and iconic brands.About ABARTAABARTA Coca-Cola Beverages is a family-owned company committed to being a visible, engaged partner to the customers and communities we serve. We value diversity and individuality and when you thrive, we thrive. ABARTA offers the perks of a large corporation with the personalized touch of a smaller company. We are a workplace that encourages sharing ideas in a supportive environment, growing professionally, maintaining a healthy work/life balance, and interacting with all levels of the organization. We would love for you to become a part of our family to help make our vision of Quenching the Thirst of Our Neighbors a reality!SummaryTo develop, maintain, and grow On Premise and CDC account volume and gross profit within an assigned territory. This person will be responsible for account development and retention, new account acquisition, and face to face order taking within the confined geography. They will have the ability to alter distribution, frequency, and order taking procedures, to better meet the customer's needs. The position may cross multiple facility boundaries.ResponsibilitiesSales Execution:Focuson value-added selling activities in specified accounts.Execute Looks of Success in outlets, sell and implement campaigns, and sell promotional programming.Manage appropriate store inventory levels.Support contract renewal negotiations as requested.Generate IRR analysis.Develop customer relationships.Review business results with customers.Ensure assets meet minimum performance requirements and develop a plan of action for those assets generating zero or low volume.Establish and achieve equipment placement goals.Tracks daily, weekly, and monthly call activity and performance measurements against assigned goals and expectations.Manage all assigned Customer Support Tickets through to closure.Business Development Function:Acquire a specific number of accounts based on assigned territory opportunity.Set up new accounts with channel LOS.Qualify accounts to determine opportunity and investment levels.(AMOP function) In connection with an Order Replenishment sales call:Ensure account meets Company merchandising standards.Determine the stores' product needs.Place and transmit appropriate order in conjunction with existing geographic sales routes.Sell in incremental displays and equipment placements.Sell in promotional programs.Ensure customer compliance.Customer Function:Communicate account and market knowledge to Sales Center, to include information on new customers.Assure account and customer standards are met, including assuring proper POS is executed and proper maintenance of company assets.Check for proper company standards in product rotation.Resolve customer inquiries, including researching and closing Customer Service Tickets.Transport, replace, and maintain Point of Sale advertising as appropriate for account.Periodic lifting of 50+ pounds, bending, reaching, kneeling.QualificationsHigh School - GED or Diploma required.1+ years general sales experience required. Bachelor's Degree preferred.2+ years sales and customer service specific experience preferred.Additional InformationABARTA Coca-Cola Beverages, LLC applicants must submit to a background verification process prior to commencing employment with the company. Employment with ABARTA Coca-Cola Beverages, LLC is contingent on a pre-employment background check which may include drug screening, driving records (including minor moving violations) and will be evaluated according to ABARTA Coca-Cola Beverages, LLC guidelines to determine eligibility for this position. ABARTA Coca-Cola Beverages, LLC is an Equal Opportunity Employer Minorites/Women/Veterans/Disable/Sexual Orientation/Gender Identity.#ABINDSJFor more job postings and additional information about our company and culture, please visit our careers site at https://abartacocacola.com.Nearest Major Market: Reading PA
General Merchandise
Walmart, Reading
What you'll do atDo you enjoy helping customers figure out and find what they need? From every day needs to special occasions, customers need you to take them to that special product. As a sales associate in Apparel, Entertainment, Toys, Sporting Goods -- or any one of our dozens of departments -- you have the opportunity to make someone's day better.You'll find that being a sales associate will keep you moving. It's up to you to keep your aisles neat and clean, work with multiple supervisors and fellow associates, stock shelves, and answer tricky questions -- you may even have to pitch in to help check out customers. The more you know about the store, the more successful you'll be. At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com.The hourly wage range for this position is $14.00 to $26.00.*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual or quarterly performance incentives.Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Duties and Responsibilities Walk up to 5 miles each day while fulfilling online customer ordersReview customer orders, locate and select merchandise on the salesfloorEnsure customer orders are filled accuratelySmile, greet, and thank customers with a positive attitudeDispense customer orders quickly and accurately in varying weather conditions* For a complete list of duties and responsibilities, please see the actual job description.#storejobs About WalmartAt Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.All the benefits you need for you and your family Multiple health plan options, including vision & dental plans for you & dependents Financial benefits including 401(k), stock purchase plans, life insurance and more Associate discounts in-store and online Education assistance for Associate and dependents Parental Leave Pay during military service Paid Time off - to include vacation, sick, parental Short-term and long-term disability for when you can't work because of injury, illness, or childbirth Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.Frequently asked questions On average, how long does it take to fill out an application?On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time. Can I change my application after submitting?No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button. How do you protect my personal information?Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart. What are the recommended Internet Browsers for applying for open roles?Internet Explorer 8.0+Firefox 4.0+Safari 4.0+Chrome 12+
Commercial Sales Consultant
Service Experts, Reading
Commercial Sales ConsultantReports To: Sales Manager, Commercial Manager, or General ManagerStatus: Full-time, Regular positionCategory: SalesLocation Name: Service Experts/Engineering ExcellencePay: $85,000+ base, dependant on experience, plus commissionJoin the team of experts and realize your true potential!Why You Should Join the Service Experts Team:Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us, and become an EXPERT!Position Summary:The Commercial Sales Consultant is an outside sales position responsible for developing commercial sales and services to increase revenue, through customer presentations and lead generation. Builds long-term relationships with commercial customers in order to grow the customer base and retain customers. The sales consultant should be highly ambitious, results oriented, and self-motivated.Key Responsibilities: Generates commercial replacement, retrofit, and service-contract sales through various customer prospecting techniques such as cold calling, customer referrals, personal networking, and customer contact.Demonstrates professionalism, diplomacy, and tact to uphold company's community reputation. Represents the company professionally, honestly, and ethically in all business matters and concernsConsults with commercial customer on HVAC and indoor-air quality needs, delivers sales presentation utilizing company-established sales process, and closes sale to provide the customer with the best solution for the customer's budget. Suggest additional and/or alternative products or service to meet customer needs.Utilizes relevant systems and information, prepares the proposal for the commercial customer. Explains technical information to the customer in an easy-to-understand language.Utilizes Service Experts' marketing data & tools to maximize sales effectiveness.Prepares and/or completes all required documentation and obtains customer's signature.Actively manages and maintains relationships with strategic commercial customers and supports the ongoing relationships with these customers.Works with internal staff to ensure that work is scheduled and completed according to company standards and the customer's satisfaction.Updates company systems following defined processes and procedures in order to process paperwork and information for new accounts and maintain records of results from all sales visits.Meets or exceeds set Key Performance Indicators including:Revenue GrowthClose RateLead GenerationService Agreement salesEffectively communicates with customer to resolve concerns, issues, or complaints in order to assure total customer satisfaction.Desired Skills and Qualifications:Bachelor's degree or equivalent experience.Proven sales experience with emphasis on business-to business selling, "cold-calling" and generating sales from personal networking and lead generation.Knowledge of commercial service sales concepts, practices, and procedures.Excellent communication skills and strong relationship-management and coaching skills.Ability to build long-term relationships with customers.Ability to work cooperatively with technical, administrative, and support staff.Solid skills working with Microsoft Office, contact management software, and databasesGood organizational skills and ability to manage multiple priorities simultaneouslySelf-starter with a desire to learn and to grow the business.Demonstrated commitment to the delivery of customer-focused service.Must be able to work independently and exercise judgment and discretion within authorized limits.Basic knowledge of the fundamentals of the operational functionality of commercial heating, air conditioning, and ventilation equipment as well as related accessories is preferred.Understanding of basic business accounting to understand job costing, profit margin, and cost of sales.Ability to stand, to walk, and to climb stairs and ladders to access HVAC equipment which is often on a rooftop of the commercial building. Ability to read product data and to take measurements.Valid driver's license with acceptable driving record.What We Offer You, as a Service Experts Employee:Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.Competitive Pay, including incentive opportunities for many positionsPaid Time Off and Company Holiday PayMedical /Dental /Vision Insurance programs401(k) Retirement Savings Plan with company matching contributionsLife Insurance, for you and options you can elect for your familyShort-term and Long-term disability insurance options, that protects you and your family if you are unable to workSupplemental benefit programs such as: Legal advice, pet insurance, health advocacy programsWorld-class Training opportunities, through our Experts UniversityCareer Development opportunities email [email protected]
Inside Sales Representative (CST/EST Time Zone)
Akzo Nobel, Reading
We've been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there's a good chance you're only ever a few meters away from one of our products. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and have set our sights on becoming the global industry leader. It's what you'd expect from the most sustainable paints company, which has been inventing the future for more than two centuries.Job PurposeThe Inside Sales Representative will be responsible for selling and supporting the segment and associated end-users accounts. This individual will also develop phone-based revenue generation through the creation of sales leads, initiation of prospect calls, and through establishing business relationships with existing and potential customers.Job ResponsibilitiesCollaborate with local sales teams and management to determine necessary strategic sales approaches within specific markets.Maintain and expand the CRM database of current and future prospects. All communication, customer data and sales activity to be captured within CRM.Manage cold-call prospects that are generated by external sources of lead. Emphasize product/service features/benefits, and overall program terms. Overcome objections and ensure follow-up by passing leads to sales teams with task generation tracking within our CRM system. Measure and track follow-up.Set up and deliver sales/marketing messages through telephone and/or online methods to customers to improve their knowledge of products/offerings.Look for opportunities to cross-sell and/or up-sell situations to gain sales commitments.Be the conduit into the sales teams to manage any customer issue that cannot be solved via phone or online communication method. Track and close out tasks to completion.Coordinate customer training as necessary.Assist sales teams in managing market intelligence through external data and/or field supplied data to validate market dynamics. All data captured in CRMJob RequirementsHigh School Diploma with related successful 3-years sales experience in powder coatings. Excellent written and verbal communication skillsProficiency in MS office and computer technologyCustomer service orientation and leadership/influencing skillsNavigates effectively in a changing environment where competing priorities require flexibility and agilityDetail oriented, highly motivated, and likes to be challengedAbility to effectively communicate and cooperate with all departments within the organizationBilingual English + Spanish or French preferred.Compensation DataThe salary range for these skills is: $72,000.00 - $80,000.00. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range. This salary range may also be modified in the future.Eligible for an annual 35% bonusBenefits: Medical insurance with HSA • Dental, Vision, Life, AD&D benefits • Annual bonus • 401K retirement savings with 6% company match • Generous vacation, personal and holiday pay • Paid Parental leave • Hybrid work for most exempt roles • Active Diversity & Inclusion Networks • Career growth opportunities on a regional and global scale • Tuition Reimbursement • Career growth opportunities • Employee referral bonus •All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.Requisition ID: 39121#ZE-1Nearest Major Market: Reading PA
Merchandiser - Reading, MA
Scotts Miracle-Gro, Reading
Here at Scotts Miracle-Gro there is no such thing as a typical day. Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace. Below are details on an open job. If the role interests you and you would like to be considered we encourage you to apply!!The hourly rate for this position at Scotts/Hawthorne will generally fall between $20.00 - 22.00 per hour and is paid weekly. Scotts/Hawthorne will consider various factors in determining the actual pay including your skills, qualifications, experience, and geographical location.We are looking for a Seasonal Merchandiser to join our Field Sales team.Seasonal Merchandisers report directly to a Sales Manager and work within our big box retailers, such as Home Depot and Lowe's. As part of the day-to-day responsibilities Merchandisers execute merchandising directives and re-sets, establish a positive rapport with store personnel and customers, and relay information to Scotts Sales team regarding inventory opportunities.In this role you will:Merchandise products inside and outside storesProvide customers and store associates with product knowledge on Scotts brandsEnsure product is stocked and presentable at all timesAssist in identifying opportunities for solution selling and incremental spaceProvide support to Sales Manager and store employees as neededWork effectively independently and as a team to perform all tasks assignedWhat you'll need to be successful:Experience in retail, merchandising and/or stocking preferredProblem solving and service oriented attitudeAbility to work a flexible schedule, including holidays and weekendsAbility to operate company provided technologyCurrent, valid driver's license and reliable transportationAbility to routinely walk, stand, climb an 8-12 foot ladder, lift up to 45 lbs and be exposed to weather elements (e.g. heat, cold, wind, rain)What we do for our Merchandisers:Offer a retirement program with up to 7.5% 401(k) matchCompensation for commuting expensesProvide flexible working hoursProvide valuable, hands-on experience within merchandising, retail and customer servicePaid on-the-job training including in-depth product knowledge on the Scotts productsFast tracked career advancement opportunities for high performing associatesProvide necessary safety gearNot interested in this role? Stay up to date on future opportunities by joining our ScottsMiracle-Gro and Hawthorne Gardening talent communities.Scotts is an EEO Employer, dedicated to a culturally diverse, drug free workplace. EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender IdentityNotification to Agencies:Please note that the Scotts Miracle-Gro company does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, the Scotts Miracle-Gro company will not consider or approve payment regarding recruiter fees or referral compensations.
Service Tech I Comm
Service Experts, Reading
***Sign-on bonus up-to $5,000!***Location Name: Berkshire MechanicalLocation Address: 2729 Leisczs Bridge Rd, Leesport, PA 19533Pay Range: $25.00 -$45.00 hrJoin the team of experts and realize your true potential! Why You Should Join the Berkshire Mechanical EENA Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Position Summary: Under minimum supervision, performs diagnostic and service work on commercial (rooftop) HVAC equipment and accessories. Communicates with commercial customer to answer questions, resolve problems, and ensure complete customer satisfaction. Works under the direction of the Field Supervisor or Branch Manager. What Do We Offer You as a Berkshire Mechanical EENA Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee. Competitive Pay, including incentive opportunities for many positions Paid Time Off and Company Holiday Pay Medical /Dental /Vision Insurance programs 401(k) Retirement Savings Plan with company matching contributions Life Insurance, for you and options you can elect for your family Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs World Class Training opportunities through our Experts University Career Development opportunities ResponsibilitiesWorks under minimum supervision to perform commercial (rooftop) service and maintenance calls, following company and customer safety protocols. Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner. Diagnosis and performs service on commercial heating, air conditioning, boilers and associated equipment, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner. Inspects equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks. Completes routine maintenance and equipment cleaning as needed or required. Responsible for delivery and removal of parts and equipment needed to complete service work. Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Communicates with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability. Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction. Promotes products and services to the customer. Calls Lead Coordinator with specifics on replacement product sales leads generated from customer service visit. Ensures company property, vehicles, and tools are being used, maintained and properly accounted for. Represent our company professionally, honestly, and ethically in all business matters and activities. Following standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed. May train other commercial service/maintenance/install technicians, as assigned. Performs similar/other duties as needed or assigned. Regular, reliable attendance. Health & Safety Roles and ResponsibilitiesReports any unsafe acts, conditions and hazards to direct supervisor/manager immediately. Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately. Corrects substandard acts or conditions within area of control. Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s) Never removes or renders ineffective any safety guards, devices, or clothing prescribed to be in place or worn. Complies with the general rules as prescribed by company program(s) procedure(s) Operates devises or equipment as prescribed by company program(s) or procedure(s) Participates in any safety initiatives, teams, or committees. Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately. Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents. Does not perform act that may endanger the safety or wellbeing of others Does not engage in any pranks, contests, or rough boisterous behavior. Works in compliance with applicable legislative requirement. QualificationsHigh school diploma or GED with additional training and experience in all aspects of commercial HVAC with NATE certification preferred. Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area. Skilled at servicing commercial (rooftop) heating, air conditioning, boilers and associated equipment, and ventilation equipment as well as related accessories. Proficient mechanical aptitude and the ability to operate all necessary tools and equipment. Proficient and able to operate all necessary tools and equipment to perform various service projects. Proficient at reading wiring diagrams and troubleshoot problems with electrical, refrigerant, and duct systems on commercial HVAC equipment. Proficient and able to properly start up and balance airflow on all commercial systems with little or no supervision. Proficient and able to install a basic duct fitting. Skilled at troubleshooting and repairing refrigeration systems, hot water systems, steam boiler systems, and related commercial equipment with little or no supervision. Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns. Effective and efficient time-management and organizational skills. Valid driver's license with acceptable driving record. Two years' experience performing service and maintenance work on commercial HVAC equipment and related accessories. Available to work flexible hours and on-call shifts as needed. Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl. Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas. Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt. Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception. Ability to lift up to 50 pounds and ability to lift and carry items weighing up to 50 pounds.
Maintenance Inventory Specialist
The Judge Group Inc., Reading
Location: Reading, PASalary: $45,000.00 USD Annually - $48,000.00 USD AnnuallyDescription: Growing Company Located in Reading Tri-State Is Hiring For A Maintenance Inventory Professional.Previous Manufacturing / Logistics Experience Is Needed This job will have the following responsibilities: Receive guidance from the Maintenance Planner.Cross-train with the Maintenance Planner to provide coverage when necessary.Conduct cycle counts in the maintenance stockroom, supply cabinets, racks, and bins to verify inventory levels.Investigate inventory discrepancies to identify the root cause.Advocate for the inclusion of photo documentation for all inventoried parts in E-maint.Create and affix E-maint labels to received items and store them in their designated locations.Collaborate on problem-solving initiatives related to identified areas.Maintain cleanliness and organization in the stockroom, cabinets, racks, and bins. Qualifications & Requirements: High school diploma or equivalent.Minimum of 3 years of relevant experience. Detail-oriented and well-organized.Familiarity with E-maint software.Proficient in Microsoft Office Suite.Strong written and verbal communication skills.Adherence to environmental and safety protocols. Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com
Customer Service Manager - Manufacturing
Ammeraal Beltech, Reading
The Customer Service Manager is responsible for leading, directing, and controlling customer service and planning processes and procedures so that they meet the organization's overall business objectives and protect customer relationships and public reputation. As the Customer Service Manager, you will lead efforts to enhance our customer service operations through strategic initiatives and process improvements. You will champion change management, drive a customer-centric mindset, and inspire your team to exceed expectations. The ideal candidate is a visionary leader with a proven track record of successfully implementing changes in customer service and production planning environments and fostering a culture of continuous improvement.Primary ResponsibilitiesDevelop and implement a comprehensive change management strategy for the Customer Service department.Lead and guide the team through organizational changes, ensuring a smooth transition and fostering a positive attitude toward change.Collaborate with leadership to develop and execute a strategic plan for elevating the customer experience.Identify and prioritize areas for improvement based on industry trends, customer feedback, and performance metrics.Inspire and lead a high-performing customer service team, promoting a culture of continuous improvement and excellence.Provide coaching, mentorship, and professional development opportunities to team members.Develop and monitor the application of operating systems including policies and procedures, operating structure, and information flow;Ensure the volume of work produced meets product/service standards and exceeds quality standards;Set and report benchmark metrics to drive customer service excellence. Utilize NPS as continuous improvement tool. Regularly analyze performance metrics and provide actionable insights to enhance operational efficiency.;Create tools and training materials for customer service so onboarding is consistent, and customer experience is seamless and performance is sustainable;Coordinate work activities to achieve the volume expected to meet operational requirements;Responsible for the day-to-day application of organizational policies and procedures;Monitor the performance of staff members and drive accountability according to established monitoring standards;Make hiring decisions and conduct performance appraisals;Liaise with other staff, particularly in Quality, Product management, Sales engineering and Sales, to ensure that customer service strategies and activities are integrated with other parts of the business and align to the overall corporate objectives.Knowledge and Skills RequirementsBachelor's degree required.10+ years of work experience in a commercial/customer-interfacing role;5+ years of work experience in a management role;Strong strategic thinking and problem solving skills;Demonstrated ability to lead change initiatives and drive innovation;Results driven with a focus on achieving and exceeding performance targets;Be able to manage remote teams remotely;Ability to deal with customers & coworkers of different cultures;Technical aptitude;Analytical, detail oriented;Service-minded, ability to independently interface with customers;Pro-active and able to work independently;Experience with Microsoft Office products and CRM, Navision/ERP and QlikView;Strong in Excel, Word, and PowerPoint;Must be able to work in the USCompetenciesStrong leadership;Building relationships;Customer focus level;Commercial awareness;Continuous improvement and innovation;Planning and organizing;Communicates effectivelyKey BehaviorsAre accountable to othersHave the courage to challenge the status quoAre honest with co-workers and customersAble to be innovative problem solversAre engaged team membersAdd value to the CompanyExpects excellence of self and othersOverserves top customersUnderstands, simplifies and acts to improve processesPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk or hear; uses hands to finger, handle, or touch objects or controls. Duties include data entry 80% of the time. The employee may lift, push or pull up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.