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Sr. Credit Risk Policy Analyst - Work from home United States
Flagstar Bank, N.A., Raleigh
Position Title Sr. Credit Risk Policy Analyst - Work from home United StatesLocation Work From Home United StatesJob Summary The Credit Risk Policy Analyst Sr assists in the effort to ensure Flagstar creates and maintains all necessary policies, procedures, and guidelines consistent with the credit risk appetite to mitigate and manage credit risk across the organization. Assist the Credit Policy Manager in the oversight of credit risk related system management, including providing training, assisting with requesting credit policy documents and SharePoint access. Assist in the credit risk department in internal or external auditor requests, internal loan reviews, or other departmental request as appropriate.Pay Range - $73,000 - $95,000 - $117,000 USDPay Range: Local Minimum Wage - $0.00 - $0.00Job Responsibilities: Assist the Credit Risk Policy Manager in the creation and maintenance of all credit risk policy, procedure, and guidelines in compliance with Legal, Compliance, ERM, and other departmental processes. Develop excellent working relationships across the organization to ensure that credit risk owned policies, procedure and guidelines are written, approved, communicated, and implemented appropriately.Maintain a strong working knowledge of credit policy related software and systems (such as MS Office, MS Word, SharePoint and Power Automate). Assist in the creation and execution of project plans to address any gaps in the policy governance process. Assist in the creation of credit risk system training materials to help ensure employees are aware of the most up-to-date credit risk policy, procedures, guidelines, and credit risk related systems as appropriate.Assist in the response to internal and external auditor requests, including performing any internal SOX related controls or assisting the credit risk department to remain in compliance with all Legal, Compliance, and other departmental guidelines / requirements.Assist the credit department as needed in inter-departmental projects or administrative duties, such as new credit employee on-boarding assistance and credit risk departmental communications.Uses independent judgement and discretion to make decisions about credit risk related policies, procedure, guidelines and systems, when appropriate.Analyzes and resolves problems pertaining to credit risk related policies, procedure, guidelines and systems, when appropriate.ADDITIONAL ACCOUNTABILITIESPerforms special projects, and additional duties and responsibilities as required.Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.JOB REQUIREMENTS Required Qualifications: Education level required: Undergraduate Degree (4 years or equivalent) or equivalent related work experienceMinimum experience required: 5+ Years of credit risk related experience including credit policy, procedure or guideline creation, commercial CRE and C&I underwriting or lending, loan review or other similar credit risk experience.Preferred Qualifications:Education level preferred: Master's Degree (or Postgraduate equivalent).Experience with the Microsoft Office suite of products, including SharePoint and Power Automate.Job Competencies:Excellent knowledge of credit risk activities.Excellent written and verbal communication and presentation skills.Experience writing policies, procedure and guidelines is highly preferred.Proficient with Microsoft Office software.Minimal travel required (up to 5% of time)Physical demands (ADA): No unusual physical exertion is involved.
Application Development Senior Manager (0251174)
Placement Services USA, Inc., Raleigh, NC, US
Provide technical leadership for ongoing initiatives within OIA to evolve AI, ML, IDP, Conversational AI, and Robotics capabilities. Resolve short- and long-term production issues on the solution/code and automation platform. Organize and participate in agile ceremonies. Develop processes and models that establish a balance between stability and delivery speed. Improve emergency response procedures for production issues. Develop procedures to expedite POC’s for new products and solutions. Responsible for monitoring, health-checking, issue reporting, issue triaging, incident management, and reporting for all production robots. Partner with multiple delivery leads to plan Automation solutions from onboarding into production. Lead high priority issues impacting production automations and facilitate resolution between multiple teams. Manage escalations and ensure proper resolutions. Identify process improvement opportunities and incorporate them into the process model. Educate vendor resources on company processes and policies as necessary. Partial virtual/work from home benefit available.Requires a Bachelor’s degree in Computer Science, Electronics Engineering, or a closely related field and 5 years of IT experience (or a Master’s Degree in Computer Science, Electronics Engineering, or a closely related field and 3 years of IT experience). Must have experience with: Splunk; Dynatrace; production issues; cloud services; and intelligent automation products such as UiPath, IDP, AI, ML, and Conversational AI.Please copy and paste your resume in the email body do not send attachments, we cannot open them and email them at candidates at placementservicesusa.com with reference #0251174 in the subject line.Thank you.
Residential Sales Representative (HSS) - Raleigh, NC
Vector Security, Inc., Raleigh
At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Residential Sales Representative! We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.  Location:  Raleigh, NC Summary: We are looking for a Residential Sales Representative to join our team in Raleigh, NC. How does an annual all-expense paid vacation sound? You can earn this and other incentives as a Vector Security sales rep!  We hire only the best and arm them with best security and smart technologies, support personnel, and tools to ensure long-term success.  Now it’s your turn to build your sales legacy:  We are expanding our sales force and are looking for the very best to represent Vector Security. What You’ll Do: Meet or exceed monthly and annual sales quotas, focusing on residential and small business accounts. Prospect for new clients and establish mutually beneficial relationships with existing client to obtain referrals to develop into new sales. Inspect and review physical premises, design system requirements in accordance with client’s needs. Prepare documents according to establish company guidelines. Close sales and offer exceptional customer service & follow-up. Monitor job progress, demonstrate operation of security system including a final “walk-through” with clients. What You’ll Need: High School or Better 2-years: Prospecting Sales 2-years: Outside Sales Lead Generation Presentation Skills Teambuilding Customer Service Valid Driver’s License with acceptable driving record What You’ll Get: In addition to competitive pay, we offer a comprehensive “Total Rewards” package including: Vehicle Allowance Company Paid Cell Phone and Tablet Medical, dental and vision coverage Company paid life and AD&D insurance. Company paid short- and long-term disability. Voluntary benefit products 401k retirement savings plan Flexible Spending Account Paid time off Tuition reimbursement Employee Assistance Program (EAP) About Us: We are the fourth largest security integrator in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time. Our Values:  Win as a team. Do the right thing. Make a difference every day. Get it done. Think big. If you share these ideas, we’d love to hear from you! Vector Security is a Drug-Free Workplace Vector Security is an Equal Opportunity Employer All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) See job description
Residential Sales Representative (HSS) - Raleigh, NC
Vector Security, Raleigh
At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we'd like to invite you to join our team as a Residential Sales Representative!We offer great benefits, a competitive salary, and growth opportunities. We think you'll find what you want here because what we do matters - to us, our customers, and most of all, our team members. Location: Raleigh, NCSummary:We are looking for a Residential Sales Representative to join our team in Raleigh, NC. How does an annual all-expense paid vacation sound? You can earn this and other incentives as a Vector Security sales rep! We hire only the best and arm them with best security and smart technologies, support personnel, and tools to ensure long-term success. Now it's your turn to build your sales legacy: We are expanding our sales force and are looking for the very best to represent Vector Security.What You'll Do:Meet or exceed monthly and annual sales quotas, focusing on residential and small business accounts.Prospect for new clients and establish mutually beneficial relationships with existing client to obtain referrals to develop into new sales.Inspect and review physical premises, design system requirements in accordance with client's needs.Prepare documents according to establish company guidelines.Close sales and offer exceptional customer service & follow-up.Monitor job progress, demonstrate operation of security system including a final "walk-through" with clients.What You'll Need:High School or Better2-years: Prospecting Sales2-years: Outside SalesLead GenerationPresentation SkillsTeambuildingCustomer ServiceValid Driver's License with acceptable driving recordWhat You'll Get:In addition to competitive pay, we offer a comprehensive "Total Rewards" package including:Vehicle AllowanceCompany Paid Cell Phone and TabletMedical, dental and vision coverageCompany paid life and AD&D insurance.Company paid short- and long-term disability.Voluntary benefit products401k retirement savings planFlexible Spending AccountPaid time offTuition reimbursementEmployee Assistance Program (EAP)About Us:We are the fourth largest security integrator in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.Our Values: Win as a team.Do the right thing.Make a difference every day.Get it done.Think big.If you share these ideas, we'd love to hear from you!Vector Security is a Drug-Free WorkplaceVector Security is an Equal Opportunity EmployerAll applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Software Engineering Advisor (0251173)
Placement Services USA, Inc., Raleigh, NC, US
Design, develop, and test scripts and software for commercial and in-house enterprise IT platforms, including but not limited to Source Code Management, Code Quality, Testing, and Continuous Integration/Continuous Deployment (CI/CD). Design and Develop BDD (Behavior Driven Development) automation frameworks using Cucumber, Java, and Selenium. Setup CI/CD pipelines using Jenkins and Zephyr. Participate in sprint planning with Agile Software Engineering team to deliver software solutions using Python, Node.js, JSON, and Ansible. Participate in project planning, framework enhancement meetings, and team demos. Provide support during application production and maintenance. Partial work from home benefit available.The position requires a bachelor’s degree or foreign equivalent in Information Technology, Computers, Electronics & Communication Engineering, Engineering, or related and two (2) years of experience in software development. Must have experience with Python, Shell Scripting, Node.js, JSON, Cucumber, Java, Zephyr, Selenium, Jenkins, Ansible, and Agile methodology.Please copy and paste your resume in the email body do not send attachments, we cannot open them and email them at candidates at placementservicesusa.com with reference #0251173 in the subject line.Thank you.
Program Assistant - Call Center - Remote from Certain States
Working Solutions, Raleigh
**Position is virtual, but qualified candidates must reside in one of the following states: AZ, AR, CO, FL, IA, IL, IN, MI, NC, NE, OH, TN, TX, WI. As a pioneer and industry leader in on-demand contact center solutions, Working Solutions is looking for a Program Assistant. This position will manage certain aspects of client programs within virtual contact center environment, to contribute to the growth and success of Working Solutions. They will assist in all aspects of the Contact Center and the daily operations of assigned programs(s). Ensure that the program is productive by managing/driving performance. Support the Program Manager, agents, customers, and client on daily needs and ensure high level of satisfaction. Interested to see what it's like to be a team member at Working Solutions, watch our employee video here: https://youtu.be/Bl_gWtN-Gn0 Responsibilities:Maintain program ACL'sMaintain program's Master Roster (program specific)Track and complete agent offboardsAssist with agent onboarding as needed (program specific)Attrition trackingField MappingSend out morning staffing report as needed (program specific)Queue up weekly schedules by program Post Schedule reminders and limits to the agentsPoint of contact for all agent scheduling questions, concerns and modificationSend agent scheduling adherence notices monthly/weekly as needed (program specific)Hold information sessions as needed on the scheduling process for new team membersApprove/Deny Cancels each weekEnsure agent minimums are meet each week Working with the Education team on agent nesting hours and needsUpload daily stats files (program specific)Review and Resolve All Disputes- supplying the Accounting team with the details and edits neededPoint of contact for all agent invoicing questions, concerns and modificationPull any manual stats needed for invoicing (program specific)Invoice RemindersReach out and alert agents of unaccepted invoicesUpdate Invoice files as needed for new agents for automated invoice statsHold information sessions as needed on the invoice process for new team membersAttend weekly team meetings (internal/client)Review the Vyne daily to ensure agent questions are answeredAssist in incentive tracking and agent rewards. If assigned to programs where these functions are blended, this role may also include primary duties of the Quality Improvement Specialist position. This includes continuously monitoring and reviewing agent performance, ensuring all performance and quality guidelines are met. Focus is on quality of agent engagement, agent satisfaction, call mechanics, and quality interactions with voice and digital interactions, all to influence top performance for client contracts.RequirementsMust be a US citizen or permanent resident to be considered for full-time employmentAbility to study and understand program requirements, and manage multiple programs and tasks simultaneously with great attention to detail.Strong process management abilities, with ability to strategize and problem-solve throughout.Superior math and analytical aptitude, with a strong working knowledge of Microsoft Office. Proven experience with reporting and data analysis.High level of independent judgment and initiative, with well-developed sense of ownership, urgency, and customer focus. Ability to identify needs, prioritize, multi-task, adapt to changing priorities, and deliver on requests with limited supervision in a fast-paced environment.Strong oral and written communication skills with the ability to effectively convey thoughts and critical information to senior leaders, peers and direct reports in a clear, logical manner.Ability to accomplish both client and company goals, handling multiple personalities and demands.Ability to use a keyboard and sit at a computer for a large portion of the work period.Ability to travel up to 20% and work variable hours, which may include evenings and weekends.BenefitsHealth Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Short Term & Long Term DisabilityWork From Home
Credentialed 1099 Field Investigator
Paragon Systems Inc., Raleigh
Paragon Investigations sector is procuring credentialed 1099 Independent Contractor Field Investigators for work on the DCSA and DHS contracts in Raleigh, NC. We provide orientation, materials, and support on these contracts, along with a localized dedicated point of contact and competitive rates.Independent Contractors (ICs) supporting Paragon Investigations will:Conduct background investigations on behalf of Federal government clients used for determining employment suitability and Federal security clearance eligibility.Conduct face-to-face or telephone interviews with subjects and sources.Complete record searches at law enforcement agencies, courthouses, and mental health, financial, and educational institutions.Compile findings in a clear, concise report using a standardized reporting format.Conduct research and prepare reports of investigations in compliance with federal standards, all laws, and other required federal agency regulations.Interact with managers and representatives at contractor facilities, various U.S. Government organizations, and law enforcement agencies to develop and maintain effective and cooperative working relationships on a regular basis.The independent investigative nature of the work requires self-disciplined individuals with exceptional organizational skills who manage their own schedules, with approximately 60% of the work being conducted remotely from a home-based office and 40% of the work being conducted in the field. Exceptional communication (both verbal and written) skills are required to perform the work of an Independent Contractor. Other characteristics of a successful Independent Contractor include exceptional typing abilities, proficient use of technology (Windows, smartphones, etc.), and excellent interpersonal skills to interact with sources, customers, and Paragon points of contact.MINIMUM QUALIFICATIONS FOR CONSIDERATION To be considered for IC procurement, candidates must be trained to the National Training Standards, have at least 12 months' prior experience conducting Federal Background Investigations on the DCSA and/or DHS contracts, and have actively performed this work within the last 12 months.Additional qualifications may be specified and receive preference depending upon the nature of the offering.Basic Qualifications: Must be a citizen of the United States.Must be at least 18 years of age.Must hold a current (within the last 2 years) Top Secret level security clearance based on an SSBI.Ability to acquire and maintain any other specific special clearances/access requirements.Reliable personal vehicle, valid driver's license, and satisfactory driving record.Must be able to successfully complete and pass all required orientations.Ability to cover a local territory of approximately a 50-mile radius from home residence.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.-----------------------------------------------------------------------------------VA License Number: 11-4665
Business Liaison
Greene Resources, Raleigh
Position: Client Service RepresentativeLocation: Raleigh, NCExperience: Demonstrated job tenure in one of the following sectors or industries or a similar field: account management, human resources, public health, non-profits, academia, legal, banking, business development, or technical support and salesEducation: High school diploma or GED; Some post-secondary education preferredType: Full-time, ContractSchedule: M-F 9:00 am to 5:30 pmPay: Starting Pay Range of $18-$22/hr dependent on experienceGreene Resources is hiring Client Service Representatives, also known as, Business Liaisons (BLs), to contribute to an on-going government sponsored study for one of the top research institutions recognized worldwide. When your job contributes to this important work, it is easy to get excited about what you do!Job Description:Work in partnership with a nonprofit research organization to populate and maintain a large online database called the Occupational Information Network (O*NET).High-dialing work environment -- speak on the phone for the majority of the daySponsored by the U. S. Department of Labor, O*NET is the primary source of occupational information about the workforce in the United States. Please visit https://www.youtube.com/onetcenterfor to learn more.Position Requirements:Production Onsite requirements as (5) days per week for the first 6 weeks of your assignment. Following the successful completion of your first 6 weeks, you will be considered for Remote Eligibility; defined as (5) days, working from home Monday - Friday, dependent on successfully meeting both project performance goals and Greene Resources position and policy requirements.Proficient with Windows applications and emailEasily build rapport, cultivate, and maintain relationshipsConvey confidence over the phoneEasily develop business-to-business relationshipsEffective time management and organizational skillsStrong written and verbal communication skillsComfortable in a high-dialing work environmentTop Benefits/Perks:Competitive benefits including health care, dental care, vision care, 401K/matching, PTO and paid holidaysFully paid training!Professional opportunities, including performance-based benefitsOffice is a small suite within a beautiful modern office building in the North Raleigh area conveniently located near a number of restaurants and shopping areasOn-site break room and kitchen amenities are provided, as well as a Greek restaurant conveniently located within the same office building!Greene Resources does not just connect you with a job; we offer you the ability to double your earning power in as little as two years. How? We offer a Professional Mentoring & Education Program to help you be great at your job, love it, and grow. What we're offering isn't necessarily a quick fix; you'll still have to put in the work to achieve success. But once you do, you'll never feel stuck in a dead-end job again.Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Customer Service ( Remote work
PATH ARC, Raleigh
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)
Customer Service ( Remote )
PATH ARC, Raleigh
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)