Customer Service Salary in Raleigh, NC

Customer Service Representative, Neurodiverse SolutionsReq number:R2189Employment type:Full timeWorksite flexibility:RemoteJob SummaryWe are looking for a Neurodivergent Customer Service Representative to respond to customer inquiries by telephone and/or email from individual members, groups, providers, and brokers in a customer service center.Job DescriptionWe are looking for a Neurodivergent Customer Service Representative to respond to customer inquiries by telephone and/or email from individual members, groups, providers, and brokers in a customer service center. The Customer Support Associate will work under the supervision of a Team Lead, allowing them team to gain hands on knowledge of best practices in the customer support industry while supporting client needs. This position will be Full-Time and remote.What You'll DoResolve customer inquiries and complaints via written and telephonic communication in a timely and accurate mannerPrepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolutionMeet all production, quality, and adherence standardsElevate issues to next level of supervision, as appropriateAttend all required training classesMaintain accurate records, including timekeeping recordsOther duties as assigned or requestedWhat You'll NeedRequired:High School DiplomaKnowledge of principles and processes for providing customer service, including customer needs assessment and meeting quality of service standardsAbility to handle many tasks simultaneously and respond to customers and their issues promptly and professionallyAbility to take direction and to navigate through multiple systems simultaneously Ability to maintain composure under stressful and fast-paced conditionsStrong written and verbal communication skills Ability to communicate complex information in a simple, customer facing wayPreferred:Experience in customer service in a healthcare related call-center environmentPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorThe ability to self-disclose that you identify as neurodivergent is a requirement of this positionThis position is not eligible for employment sponsorshipReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

*Please note that this is not a remote role, and we require availability to start within the next 2-3 weeks. We are only able to consider candidates over the age of 18.Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced environment where you can make a difference every day? If so, we want you to join our team as a Customer Service Representative at One Group Partners!As a Customer Service Representative, you will be the first point of contact for our customers, providing support and assistance. You will address inquiries, resolve issues, and ensure that every interaction exceeds our customers' expectations.Responsibilities include:- Providing accurate information about our products/services.- Resolving customer complaints and concerns with empathy and efficiency.- Escalating complex issues to the appropriate teams and following up to ensure resolution.Requirements:- Previous experience in customer service or a related field preferred.- Excellent communication skills, both verbal and written.- Strong problem-solving abilities and a positive, customer-centric attitude.- Ability to multitask and prioritize in a fast-paced environment.Benefits:Competitive salary.Opportunities for career growth and development.Comprehensive benefits package including health insuranceFun and supportive work environment with a dynamic team.How to Apply:If you're ready to take your customer service skills to the next level and make a positive impact, we want to hear from you! Please submit your resume.Join us in delivering exceptional customer experiences and shaping the future of One Group Partners!

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.Applicants must be legally authorized to work in the United States. Sponsorship not available.Our client is seeking a Customer Experience Specialists in Raleigh, NC/ Hybrid.Role descriptionThis contractor will assist full time specialists with their territories and duties. They will help answer basic customer service questions (ie; password resets, log-in issues) as well as upload Excel spreadsheets to the IXL system to create student accounts for schools and districts. They will converse with customers through email INTEGRATION TEAM: This contractor will assist their team of support specialists in answering customer support cases. Duties include fielding phone calls, providing quick informative email responses, completing routine account maintenance tasks, and creating new user, handling some password resets, and other related support duties.Skills & Requirements• Must have Bachelors Degree and strong preference is to have business, communications, or management information system majors- since they are an EdTech company, a Bachelors is mandatory• Should have some customer service experience; over the phone; working with customers• Strong MS Office Skills (Word, Excel intermediate / advanced skills. This candidate should be very detail-oriented and exceptionally organized with a strong ability to multi-task.• Energetic self-starter who thrives in a fast-paced team environment• Strong written and oral communication skills• Comfortable with technology and passionate about bringing technology into the classroom• Salesforce CRM experience and any EdTech or customer support experience via phone.Benefits/Other CompensationThis position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).Why Hays?You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.Nervous about an upcoming interview? Unsure how to write a new resume?Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.Drug testing may be required; please contact a recruiter for more information.#LI-DNI #1161049 - Kimberly Moore

At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training needed to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player. Apply in minutes from your mobile phone! Responsibilities As a HomeTeam Customer Service Representative, you can expect to: Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense. The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense.  Provide information to prospects and initiate new service Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers Resolving customer problems with invoices and billing questions Conduct telephone conversations with customers about issues surrounding their service in a professional manner Enter service-related notes in system software Provide general marketing information to prospects and customers as requested Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed Maintain customer files on computer and in filing system Update notes in system with technician and other employee customer information. Escalate appropriate inquiries or problems to managers Collect and reconcile payments received by technicians There’s plenty of perks too! Competitive pay $$ $16/Hourly Off Weekends! Comprehensive benefits package including medical, dental, vision TeleHealth Services Company paid life & AD&D insurance Pet Inruance 401(k) plan with company match up to 6% Employee stock purchase plan Paid time off and holidays Employee discounts Tuition reimbursement Dependent scholarship awards An opportunity to advance within the company Recognition for a job well done A friendly work environment Employee referral bonuses The opportunity for professional growth and respect that comes from working for an industry leader Why HomeTeam? HomeTeam is the #1 pest management company to homebuilders Currently performs more the 2,000,000 services a year The company has exclusive technology with its unique Taexx built-in pest control system during a home’s construction Pest Management Industry is growing and is a recession resistant line of business HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA. Qualifications Minimum Requirements:  Must have 1 year of previous customer service experience Entry level customer service skill and technique Basic / entry level understanding of computers Entry level skill on use of company telephone features and how to use them Must be 18 years or older with a high school diploma or GED Must successfully pass background and drug screening Physical Demands / Working Environment: Candidates must meet physical job requirements and safely perform the job duties with or without accommodation   HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer #HTPD109HMA

Job Duties Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Performs administrative support functions necessary for efficient station operations. This is a non-driving position. Performs other duties as assigned.Minimum EducationHigh School Diploma/GEDMinimum ExperienceNoneKnowledge, Skills and AbilitiesAbility to operate computer terminal. Ability to lift 50 lbs. Ability to maneuverpackages of any weight above 50 lbs. with appropriate equipment and/or assistance from another person. Good human relations and communications skills.Job ConditionsNon-covered safety sensitive position. Ability to work in a constant state of alertness and in a safe manner. Part time• $18.49 pay per hour• Monday thru Friday 4:30 PM - 8:30 PM• 18+ years old• Must pass all required training.• Ability to pass a drug screen and background check• Must be able to lift 50 lbs.• Have not worked within the past 6 months with FedEx Express• Station Address: 4301 Atlantic Ave, Raleigh NC 27604FedEx Express is absolutely, positively your best choice for a career.Are you looking for a company that provides a safe, diverse and rewarding environment where employees have opportunities to grow and succeed?Are you looking for a company that provides benefits, competitive pay and opportunities to develop your skills into a rewarding career?This is who we are and what we do. Come join the team that is recognized consistently among best employers and is the world's largest express transportation company, providing services to more than 220 countries and territories. Come help us deliver the FedEx Purple Promise by making every customer experience outstanding.We're excited that your career search has brought you to FedEx. Visit the link below to see more about what it means to join the team at FedEx:https://www.fedex.com/en-us/about/working-at-fedex.htmlFedEx Express is an AA/EEO/Veterans/Disabled EmployerFedEx Express prohibits discrimination and harassment against any applicant or employee on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.LEARN MORE

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

Position Title Servicing Customer Advocate I (Customer Service Representative)LocationJob Summary The Customer Advocate (CA) serves as the first point of contact for our customers. In this role, the CA will be responsible for supporting inbound contacts from current and prospective mortgage customers. Through these engagements, the CA will create detailed documentation to ensure inquiries are resolved in an accurate and satisfactory manner.In this role, you will expand on your current skill-set, mastering soft-skills and becoming an expert with our Primary and Advanced call-types. From there, successful CAs will have the opportunity to transition to a Senior Customer Advocate who specializes in supporting complex customer interactions.17.00 - 21.25 - 25.50Hours of Operation:11:00 AM EST to 8:00 PM EST Mon-Friday7:30 AM EST to 4:00 PM EST - Rotating Saturdays. If you work on a Saturday, you will have a day off the following week.Job Responsibilities:Customer Service:Handle a large volume of inbound customer contacts, building positive relationships while supporting and promoting the overall financial health of our current and prospective customersBe an advocate for our customers, supporting all requests for research, documentation and coordinating positive outcomes by partnering with internal business groupsMeet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and qualityDrive results and engage applicable partners on trending customer issues through internal communication tools.Follow and implement internal announcements, trainings, products, services, systems, policies & procedures, and governmental regulations impacting the mortgage industryHave flexibility in supporting business needs with the availability to provide additional hours and varying shifts including evenings, holidays and weekendsJOB REQUIREMENTS Required Qualifications:High School Degree or Equivalent required; some college coursework or degree preferred2+ years of contact center experienceA passion for customer service with excellent communication and program solving skillsStrong technical knowledge and adapt in navigating multiple programs and applications simultaneouslyIntermediate knowledge of MS Office SuiteA proven track record of thriving in a fast-paced customer facing environmentPreferred Qualifications:Financial Services experienceSalesforce or comparable CRM experienceExpertise with MS Office SuiteExpertise with MSP Black Knight or comparable mortgage applicationsWorking proficiency in the Spanish languageA proven track record of exceeding performance metrics within a contact center environment

Job Duties Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Performs administrative support functions necessary for efficient station operations. This is a non-driving position. Performs other duties as assigned.Minimum EducationHigh School Diploma/GEDMinimum ExperienceNoneKnowledge, Skills and AbilitiesAbility to operate computer terminal. Ability to lift 50 lbs. Ability to maneuverpackages of any weight above 50 lbs. with appropriate equipment and/or assistance from another person. Good human relations and communications skills.Job ConditionsNon-covered safety sensitive position. Ability to work in a constant state of alertness and in a safe manner. Part time• $18.49 pay per hour• Monday and Tuesday 4:00 PM -8:00 PM, Thursday and Friday 4:00 PM - 8:00 PM and Saturday 8:00 AM - 2:00 PM• 18+ years old• Must pass all required training.• Ability to pass a drug screen and background check• Must be able to lift 50 lbs.• Have not worked within the past 6 months with FedEx Express• Station Address: 4301 Atlantic Ave, Raleigh NCFedEx Express is absolutely, positively your best choice for a career.Are you looking for a company that provides a safe, diverse and rewarding environment where employees have opportunities to grow and succeed?Are you looking for a company that provides benefits, competitive pay and opportunities to develop your skills into a rewarding career?This is who we are and what we do. Come join the team that is recognized consistently among best employers and is the world's largest express transportation company, providing services to more than 220 countries and territories. Come help us deliver the FedEx Purple Promise by making every customer experience outstanding.We're excited that your career search has brought you to FedEx. Visit the link below to see more about what it means to join the team at FedEx:https://www.fedex.com/en-us/about/working-at-fedex.htmlFedEx Express is an AA/EEO/Veterans/Disabled EmployerFedEx Express prohibits discrimination and harassment against any applicant or employee on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.LEARN MORE

Ultimate Staffing is seeking motivated candidates for Blood Drive Event Planner positions in the Raleigh area (27612)!These are Full-Time, Temp-Perm positions! IN OFFICE!Pay will be $20/hr - mileage paid!Job Details:As the Blood Drive Event Planner you are responsible for managing existing blood drive accounts, maximizing their production, finding new accounts, and working efficiently to best utilize corporate resources. You will work closely with the Donor Resources management team to meet and exceed the collection goals and inventory needs while building strong relationships in the territory. You will provide all necessary support to blood drive coordinators through personalized, consistent, and proactive planning, utilization of appropriate marketing and advertising tools, donor appointment management, and appropriate follow-up.This position requires EXCELLENT customer service skills! You must be a "people person"! Event planning skills strongly preferred! MUST be comfortable making cold calls, promoting the message of the company and hitting goals! MUST be comfortable getting out of the office to attend planned blood drive events as needed!All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.