Customer Service Salary in Pennsylvania, USA

Customer Service Clerk, Restorative Clinic, Penn Dental MedicineUniversity OverviewThe University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning.Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.Posted Job TitleCustomer Service Clerk, Restorative Clinic, Penn Dental MedicineJob Profile TitleClerk BJob Description SummaryThe Customer Service Clerk is a key component / team member in the support of the Restorative clinics.Job DescriptionThe Clerk is responsible for the dispensing, collection, and inventory of dental instruments, equipment, and consumable supplies utilized in the Restorative clinics for the treatment of patients, both real and simulated, as well as for the education of student doctors. The Clerk will need to identify all instruments and materials dispensed to pre-doctoral students, defects and send small equipment out for repairs, sterilize pre-doctoral student owned electrical handpieces, as well as small miscellaneous instruments. Clerks are tasked with creating exceptional experiences for our faculty and staff by providing a high level of customer service, helping Penn Dental Medicine "Shape the Future of Care".Responsibilities include:Accurately identify individual instruments. Dispense & collect instruments, materials & small equipment cassettes, & materials dispensed in all pre-doctoral clinics.Sterilize pre-doctoral student owned electrical handpieces, small burs, and miscellaneous instruments. Disinfect and wrap small equipment. Send equipment out for repair when needed.Prepare for pre-doctoral license exams twice a year. Set up & breakdown supplies, materials, and clinic before and after exams. Work with other team members and close the clinic at the end of session. Prepare and restock for the next day the clinic is open.Cross-train and rotate throughout the other three clinics as needed based on business needs.Regularly check oxygen levels on oxygen tanks and track/accurately account for crash cart materials.Replace expired material in clinic crash carts.Other expectations of the position include:Punctual attendance based on business requirements. Take responsibility for all work activities; follow through on commitments; implement decisions that have been agreed upon; maintain confidentiality with sensitive information; acknowledge and learns from mistakes without blaming others.Consistently exhibit optimism and energy; learns new skills and performs work in different ways.Act professionally and calmly at all times when interacting with others; consistently demonstrate concern and courtesy towards colleagues and customers; treat all people respectfully; take personal responsibility for correcting problems; follow up with individuals to ensure satisfaction with the level of service they have received.Qualifications:A high school diploma or GED and 1 - 2 years of experience or equivalent combination of education and experience is required. Experience with Windows-based software required; dental software experience preferred. Knowledge of dental terminology and dental procedures preferred. Excellent customer service and oral and written communication skills required.Job Location - City, StatePhiladelphia, PennsylvaniaDepartment / SchoolSchool of Dental MedicinePay Range$15.44 - $26.25Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Penn-Dental-at-Schattner-Center/Customer-Service-Clerk--Restorative-Clinic--Penn-Dental-Medicine_JR00022614-1Copyright ©2021 Jobelephant.com Inc. All rights reserved.Posted by the FREE value-added recruitment advertising agency jeid-4457327889591c43b042b4b4a5e76d9d

Customer Service Rink Attendant, Class of 1923 Ice RinkUniversity OverviewThe University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning.Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.Posted Job TitleCustomer Service Rink Attendant, Class of 1923 Ice RinkJob Profile TitleStudent WorkerJob Description SummaryThe University of Pennsylvania Class of 1923 Ice Skating Rink, located adjacent to the east entrance of Penn Park, has been serving the communitysince it first opened over 50 years ago in 1970. The 60,000 square foot facility boasts approximately 2,000 seats, locker rooms, concession stands, andevent rooms that can accommodate private groups of up to 50 people. The ice surface itself is 85' x 200', totaling 16,327 square feet of frozen funand healthy activity. The main entrance into the lower concourse is off of Lower Walnut Street. The rink may also be accessed via its entrance onWalnut Street. The Penn Ice Rink meets a wide range of needs. The rink is home to many hockey clubs for men and women, along with annualtournament play. The skating season spans from mid-June to late April each year.Job DescriptionThis position is a student worker part-time position. The Ice Rink is normally open 18 hours per day, 7 days per week. The position is primarily an eveningand weekend position scheduled to work not more than 20 hours per week. Daytime hours may also be expected. In support of and under the direction of the Director, and Assistant Manager and the Shift Supervisor on duty during a shift in their absence. Must be readily available to respond to customer inquiries in person and via telephone. At the direction of the Shift Supervisor or Manager on duty, the Customer Service Rink Attendant maintains a focus on ensuring safety and customer experience. The position is visible to customers and directly reports to the Assistant Manager. The Customer Service Rink Attendant works closely with the Manager on Duty to enforce University policies within the facility. The Customer Service Rink Attendant may also be responsible for operating point-of-sale receiving payments for programs from guests. The CSR also performs duties as assigned during a shift.Key Responsibilities and Duties:Respond to customer inquiries and questions and inquiries in person and via telephone, seek assistance from Shift Supervisor as needed.Perform programming duties during shift and inform Shift Supervisor and manager in the case of any issues that may arise.Gain a basic knowledge of facility scheduling and programs offered. Seek answers when unknown with assistance of manager.Perform housekeeping duties when directed to ensure facility is kept clean and presentable to all visitors during scheduled shift.Perform skate rental tasks including distribution and collection of rental skates during public skating, late night skate, and private ice skate sessions.Maintain cleanliness and order in the skate rental room ensuring effective skate rental process.Perform scorekeeper duties as directed by Shift Supervisor and as scheduled.Perform point -of-sale activities as directed during scheduled designated cashier shift.Description:This position is a Student Worker part-time position. The Ice Rink is normally open 18 hours per day, 7 days per week. The position is primarily an evening and weekend position schedule with additional weekday hours as scheduled not more than 29 hours per week. In support of and under the Associate Director, Assistant Manager, and Operations Manager in their absence and Shift Supervisor on duty. Must be readily available to respond to customer concerns and to seek assistance from Shift Supervisor and Manager during Ice Rink operating hours with a focus on ensuring safety and customer experience. The position is visible to customers and other staff, directly reporting to the Assistant Manager. The CSR supports enforcement of all University policies within the facility. Regular use of point of sale system for the processing of payments of regularly schedule events, camps, and clinics. Complete housekeeping duties in assistance to house keeping staff as needed during and scheduled shift as directed by Shift Supervisor and Manager. CSR may be required to skate guard during public skating sessions and perform other tasks as directed. The Customer Service Representative dress is clean, casual, no faded, torn or ripped pants or skirts. No shorts. Top must be free of offensive or objectional graphics. No tank tops. Footwear must be closed toe, full covering. No sandals or open toe shoes.Job Location - City, StatePhiladelphia, PennsylvaniaDepartment / SchoolBusiness ServicesPay Range$7.25 - $87.50Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.University BenefitsHealth, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Class-of-1923-Ice-Rink/Customer-Service-Rink-Attendant--Class-of-1923-Ice-Rink_JR00039301-1Copyright ©2021 Jobelephant.com Inc. All rights reserved.Posted by the FREE value-added recruitment advertising agency jeid-2cc96deac397d1488ca72fbd27f8d5c8

Customer Service Clerk, Restorative Clinic, Penn Dental MedicineUniversity OverviewThe University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.Posted Job TitleCustomer Service Clerk, Restorative Clinic, Penn Dental MedicineJob Profile TitleClerk BJob Description SummaryThe Customer Service Clerk is a critical position in the support of the dental clinics of Penn Dental Medicine. Clerks are responsible for the dispensing, collection, and inventory of dental instruments, equipment, and consumable supplies utilized in the clinics for the treatment of patients, both real and simulated, as well as for the education of student doctors.Job DescriptionCustomer Service Clerks with Penn Dental Medicine clinics are responsible for the dispensing, collection, and inventory of dental instruments, equipment, and consumable supplies utilized in the clinics for the treatment of patients, both real and simulated, as well as for the education of student doctors. Clerks identify all instruments and materials dispensed to pre-doctoral students, defects and send small equipment out for repairs, sterilize pre-doctoral student owned electrical handpieces, as well as small miscellaneous instruments. Clerks are tasked with creating exceptional experiences for our faculty and staff by providing a high level of customer service, helping Penn Dental Medicine "Shape the Future of Care".Responsibilities include:Accurately identify individual instruments. Dispense & collect instruments, materials & small equipment cassettes, & materials dispensed in all pre-doctoral clinics.Sterilize pre-doctoral student owned electrical handpieces, small burs, and miscellaneous instruments. Disinfect and wrap small equipment. Send equipment out for repair when needed.Prepare for pre-doctoral license exams twice a year. Set up & breakdown supplies, materials, and clinic before and after exams. Work with other team members and close the clinic at the end of session. Prepare and restock for the next day the clinic is open.Cross-train and rotate throughout the other three clinics as needed based on business needs.Regularly check oxygen levels on oxygen tanks and track/accurately account for crash cart materials.Replace expired material in clinic crash carts.Perform other duties as assigned.Other expectations of the position include:Candidate must be available to work a scheduled shift of 11:30AM - 8:30PM, Monday through Friday.​Ideal candidates will value and exhibit punctual attendance as well as take responsibility for all work activities; follow through on commitments; implement decisions that have been agreed upon; maintain confidentiality with sensitive information; accountability through acknowledgement and learn from mistakes.Consistently exhibit professionalism, respect, optimism and energy; learns new skills and performs work in different ways.Qualifications:A high school diploma or GED and 1 - 2 years of experience or equivalent combination of education and customer experience is required. Experience with Windows-based software required; dental software experience preferred. Knowledge of dental terminology and dental procedures preferred. Excellent customer service and oral and written communication skills required.Job Location - City, StatePhiladelphia, PennsylvaniaDepartment / SchoolSchool of Dental MedicinePay Range$15.79 - $16.00 Hourly RateSalary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.University BenefitsHealth, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.​To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Penn-Dental-at-Schattner-Center/Customer-Service-Clerk--Restorative-Clinic--Penn-Dental-Medicine_JR00071604Copyright ©2022 Jobelephant.com Inc. All rights reserved.Posted by the FREE value-added recruitment advertising agency jeid-d9f6a812c467234e96fc4b46b99287e4

Customer Service Representative, Neurodiverse SolutionsReq number:R2189Employment type:Full timeWorksite flexibility:RemoteJob SummaryWe are looking for a Neurodivergent Customer Service Representative to respond to customer inquiries by telephone and/or email from individual members, groups, providers, and brokers in a customer service center.Job DescriptionWe are looking for a Neurodivergent Customer Service Representative to respond to customer inquiries by telephone and/or email from individual members, groups, providers, and brokers in a customer service center. The Customer Support Associate will work under the supervision of a Team Lead, allowing them team to gain hands on knowledge of best practices in the customer support industry while supporting client needs. This position will be Full-Time and remote.What You'll DoResolve customer inquiries and complaints via written and telephonic communication in a timely and accurate mannerPrepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolutionMeet all production, quality, and adherence standardsElevate issues to next level of supervision, as appropriateAttend all required training classesMaintain accurate records, including timekeeping recordsOther duties as assigned or requestedWhat You'll NeedRequired:High School DiplomaKnowledge of principles and processes for providing customer service, including customer needs assessment and meeting quality of service standardsAbility to handle many tasks simultaneously and respond to customers and their issues promptly and professionallyAbility to take direction and to navigate through multiple systems simultaneously Ability to maintain composure under stressful and fast-paced conditionsStrong written and verbal communication skills Ability to communicate complex information in a simple, customer facing wayPreferred:Experience in customer service in a healthcare related call-center environmentPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorThe ability to self-disclose that you identify as neurodivergent is a requirement of this positionThis position is not eligible for employment sponsorshipReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

CUSTOMER SERVICE REPRESENTATIVE - This job is responsible for working as an active member of the branch sales/service team to meet customer needs and ensure customer satisfaction. Requires a comprehensive knowledge of bank consumer products/services and the documents used for new accounts. A high school diploma or equivalent, specialized banking education/training, and a minimum of three years' related banking and/or sales experience required.SENIOR TELLER - This job performs duties to support the bank branch paying/receiving function and requires technical supervisory skills to provide assistance in training of new tellers. A high school diploma or equivalent and a minimum of two years' teller experience required. Washington Financial offers a very competitive compensation and benefits package which includes paid time off and holidays; affordable group benefits (medical, dental, vision); a 401(k) plan; and employee discounts on products and services. Apply online at www.washfin.bank and attach a resume to the application, or by mail to 190 N. Main Street, 4th Floor, Washington. Equal Opportunity Employer recblid egdnjzqkoisb5pgpyy9g3ucjkyylnw

SUMMARYThe Customer Service Representative is primarily responsible for providing all processing and tracking of customer orders and complaints from start to finish. The Customer Service Representative 3 may be asked to assist the supervisor with daily tasks and team oversight as well as to provide assistance to team members and take a leadership role within the group.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Responds to customer inquiries by phone or in person and receives orders. May handle escalated calls and use the proper tools to maintain customer satisfactionMentors new hires and assists supervisor in conducting training to call center staffTakes, prepares, tracks, and expedites customer ordersFills out necessary paperwork associated with each transactionResponsible for resolving customer complaintsRoutes complaints of service failures to designated departments for investigationProcess and reviews status of new and existing orders requested by customersInputs information regarding inspections and paymentsGenerates reports as neededResearch payment and deposit history as neededResponsible for special projects as requestedPrepares and maintains correspondences with customersAssists in training new customer service representativesMaintains customer information database by updating customer information when requiredMay be responsible for basic accounting responsibilitiesUnderstands and adheres to all company health and safety procedures as they relate to essential job functionsQUALIFICATIONS • Must have strong intra-personal skills with a positive attitude• Good phone and customer service skills• Good attention to detail• Good follow-up skills• Proficient use of computers• Customer service/call center experience preferredEDUCATION and/or EXPERIENCEHigh school diploma or equivalent and 5 years experience in Customer Service or an equivalent combination of education and experienceCERTIFICATES, LICENSES, REGISTRATIONSNonePHYSICAL DEMANDSReasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions

The Customer Service Manager is responsible for leading, directing, and controlling customer service and planning processes and procedures so that they meet the organization's overall business objectives and protect customer relationships and public reputation. As the Customer Service Manager, you will lead efforts to enhance our customer service operations through strategic initiatives and process improvements. You will champion change management, drive a customer-centric mindset, and inspire your team to exceed expectations. The ideal candidate is a visionary leader with a proven track record of successfully implementing changes in customer service and production planning environments and fostering a culture of continuous improvement.Primary ResponsibilitiesDevelop and implement a comprehensive change management strategy for the Customer Service department.Lead and guide the team through organizational changes, ensuring a smooth transition and fostering a positive attitude toward change.Collaborate with leadership to develop and execute a strategic plan for elevating the customer experience.Identify and prioritize areas for improvement based on industry trends, customer feedback, and performance metrics.Inspire and lead a high-performing customer service team, promoting a culture of continuous improvement and excellence.Provide coaching, mentorship, and professional development opportunities to team members.Develop and monitor the application of operating systems including policies and procedures, operating structure, and information flow;Ensure the volume of work produced meets product/service standards and exceeds quality standards;Set and report benchmark metrics to drive customer service excellence. Utilize NPS as continuous improvement tool. Regularly analyze performance metrics and provide actionable insights to enhance operational efficiency.;Create tools and training materials for customer service so onboarding is consistent, and customer experience is seamless and performance is sustainable;Coordinate work activities to achieve the volume expected to meet operational requirements;Responsible for the day-to-day application of organizational policies and procedures;Monitor the performance of staff members and drive accountability according to established monitoring standards;Make hiring decisions and conduct performance appraisals;Liaise with other staff, particularly in Quality, Product management, Sales engineering and Sales, to ensure that customer service strategies and activities are integrated with other parts of the business and align to the overall corporate objectives.Knowledge and Skills RequirementsBachelor's degree required.10+ years of work experience in a commercial/customer-interfacing role;5+ years of work experience in a management role;Strong strategic thinking and problem solving skills;Demonstrated ability to lead change initiatives and drive innovation;Results driven with a focus on achieving and exceeding performance targets;Be able to manage remote teams remotely;Ability to deal with customers & coworkers of different cultures;Technical aptitude;Analytical, detail oriented;Service-minded, ability to independently interface with customers;Pro-active and able to work independently;Experience with Microsoft Office products and CRM, Navision/ERP and QlikView;Strong in Excel, Word, and PowerPoint;Must be able to work in the USCompetenciesStrong leadership;Building relationships;Customer focus level;Commercial awareness;Continuous improvement and innovation;Planning and organizing;Communicates effectivelyKey BehaviorsAre accountable to othersHave the courage to challenge the status quoAre honest with co-workers and customersAble to be innovative problem solversAre engaged team membersAdd value to the CompanyExpects excellence of self and othersOverserves top customersUnderstands, simplifies and acts to improve processesPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk or hear; uses hands to finger, handle, or touch objects or controls. Duties include data entry 80% of the time. The employee may lift, push or pull up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Immediate need for a talented Customer Service Representative I. This is a 24+ Months contract opportunity with long-term potential and is located in Philadelphia, PA (Onsite, Need Candidates local to Philadelphia). Please review the job description below and contact me ASAP if you are interested. ?Job ID: 24-15628??Pay Range: $15/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).??Key Responsibilities:??Processes orders, prepares correspondence and fulfills customer needs to ensure customer satisfaction.Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.Microsoft Office, CIMS (customer info management systems), Customer service experience, credit collections experience, Utility customer service experience a plusKey Requirements and Technology Experience: ?Customer service experienceCredit collections experienceUtility customer service a plusConsistent work historyanalytical skillsorganizational skillsHigh School with 3+ years' experience.??Our client is a leading Utility organization and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. ?Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.?

Customer Service RepresentativeA global CRG client in Carlisle, IA is looking for a Customer Service Representative. Our client is a world leader in providing logistics solutions for multinational companies! Primary responsibilities in this position include maintaining customer service and ensuring accuracy with deliveries. Location: Carlisle, IACompensation: $19.75/hrOpportunity: ContractSchedule: Monday-Friday 10am-6:30pmBenefits:All W2 Employees who work an average of 30+ hours per week at CRG are offered the following benefits options!Medical, Vision, Dental, Life Insurance, and Long- & Short-Term Disability insurance is offered after 90 days of employment with CRG!We also offer a Flexible Spending Account (FSA) along with a Health Savings Account (HSA) with our medical plan. CRG matches the first $500 of the HSA contributions.CRG offers a 401K plan, with open enrollment quarterly (January, April, July, and October) after working at CRG for 90 days.CRG matches 100% of the first 3% of employee contributions to the 401K plan, plus 50% for the next 2% of contributions!Responsibilities:• Assist customers and business partners via telephone and email• Handle customer complaints in a calm, professional manner• Diagnose, assess and resolve problems or issues• Monitor progress of delivery routes• Scan haul-away pods and verify stamps• Process changes or cancellations to delivery ordersQualifications:• Microsoft Office Suite experience • High school diploma or equivalent• 1+year related experience preferably within a call center environment• Strong customer service skills and the ability to satisfactorily resolve issues• Solid ability to multitask with exceptional organizational skills• Ability to thrive under pressure while delivering solutions that exceed customer expectations???????Category Code: JN003

The individual in this position manages all aspects of the after-sales and field service support functions. Responsible for providing customer support for spare parts, repairs, field service, and product assistance regarding installation, maintenance, troubleshooting and diagnostics. Deals with customers and departments in the company. Personnel in this position follow general guidelines and are expected to establish and administer procedures necessary to perform the tasks required to achieve Company goals of improved product quality, market position, and customer satisfaction.RESPONSIBILITIES:• Maintain and manage the system(s) and personnel necessary to quote and fill customer spare parts and service orders.• Effect repairs on compressors. Determine if repairs are warranty or customer responsibility.• Billable repairs quoted at specified gross margins.• Establish schedules and standards for repair and service.• Maintain required spare part inventory by issuing timely requisitions.QUALIFICATIONS: This position requires a degree in engineering or business administration with product knowledge gained through at least 5 years of experience. The absence of a degree will require a minimum of 10 years’ experience and a demonstrated capability.