Customer Service Salary in Oregon, USA

Customer Service Specialist needs 1+ years customer service or call center experienceCustomer Service Specialist requires:Type min of 35 wpm 10 key by touchAble to communicate via email or chat in professional mannerAble to multi task8a-5p PTOnsiteCustomer Service Specialist duties:Answer calls in timely mannerGive excellent Customer Service to our accountsProcess orders from phone calls or emailsComplete reports as assigned.Demonstrate 100% follow through in every commitment in an effort to provide one call resolution.Effectively communicate additional promotions and services we offer.Process customer orders in a courteous, efficient, timely manner with minimal errors.

MTM is growing and hiring Remote Customer Service Representatives to support our Lane County operations. All candidates must reside in Eugene, OR or surrounding cities to be considered for this position.The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips.  The CSR is the front line representative of Medical Transportation Management (MTM).What will your job look like?Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedureManage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing MTM systemsListen and obtain information from callers in a professional, systematic and organized mannerAcquire and maintain in-depth knowledge of, and adhere to, established Protocols and ProceduresAssume responsibility for self-development and career progressionMaintain flexibility in efforts to provide quality service to our members and help MTM achieve business and operational goalsMaintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by MTM standardsMay be required to work weekends and/or holidays, as neededMaintain confidential information standards within a fast paced environmentRelate to a diversity of customers and requestsIdentify with customer needs and circumstancesTactfully question and obtain necessary informationRecognize, handle and refer situations of an emergent natureAll you need is:High school diploma or G.E.D equivalentMinimum typing speed of 30 wpm or greaterKnowledge of Microsoft Outlook and WordMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureEven better if you have:Previous experience working in a customer service call centerExemplary communication and phone skillsOutstanding organizational and multi-tasking skillsAbility to maintain high level of confidentialityMTM Incentives:Affordable benefits including Medical, Dental and VisionFree Life Insurance & Long-Term Disability coverage for eligible employeesPaid Training & OvertimePaid Holidays & Paid Time Off (PTO)Safety BonusYearly Pay Increases401(k) with Company MatchReferral Bonus ProgramSalary: $17 per/hourThis information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or [email protected]

Looking for a way to make an impact and help people?Join PacificSource and help our members access quality, affordable care!PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.Diversity and Inclusion: PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.Position Overview: Provide excellent customer service primarily by telephone to all PacificSource customers. Assist customers with coverage/claims related questions. Accurately interpret benefits and policy provisions for all PacificSource products. Conduct appropriate research and follow-up for prompt resolution of disputed claims.Essential Responsibilities: Work efficiently in a high volume call center while maintaining a professional, positive, and caring demeanor. Assist callers with coverage related questions/concerns; accurately interpret policy provisions for assigned products.Analyze customer's inquiries and determine correct steps for resolution, interpret benefit information, and claims processing accuracy. Keep resource information up to date and well organized.Work efficiently in multiple systems simultaneously while effectively utilizing critical thinking and problem solving skills.Document calls in a clear and consistent manner in computer system.Conduct appropriate research, take ownership and follow through for prompt resolution of disputed claims.Relay information to appropriate departments and personnel using established communication channels and procedures.Make outbound calls to members as necessary dependent upon current outreach campaign.Supporting Responsibilities: Meet department and company performance and attendance expectations.Be aligned with PacificSource company values.Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.Perform other duties as assigned.SUCCESS PROFILEWork Experience: One-year medical insurance, other healthcare related field, call center or customer service experience required. CPT/ICD-10 coding preferred.Education, Certificates, Licenses: High School Diploma or equivalent required.Knowledge: Basic understanding of insurance and medical terminology, coding and standard medical billing practices preferred. Proficient computer skills, typing, and 10-key required. Strong written and verbal communication skills.Competencies Building Customer LoyaltyBuilding Strategic Work RelationshipsContributing to Team SuccessPlanning and OrganizingContinuous ImprovementAdaptabilityBuilding TrustWork StandardsEnvironment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately less than 5% of the time.Skills:Accountability, Collaboration, Communication (written/verbal), Flexibility, Group Problem Solving, Listening (active), Organizational skills/Planning and Organization, TeamworkOur ValuesWe live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:We are committed to doing the right thing.We are one team working toward a common goal.We are each responsible for customer service.We practice open communication at all levels of the company to foster individual, team and company growth.We actively participate in efforts to improve our many communities-internally and externally.We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.We encourage creativity, innovation, and the pursuit of excellence.Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.

Weston Technology Solutions is a leading Managed Service Provider (MSP) specializing in delivering top-notch IT services to our clients. We pride ourselves on providing exceptional customer support, reliable, secure and innovative solutions, and a collaborative work environment.As the IT Service Manager, you will play a pivotal role in ensuring the success of our service delivery team on a daily basis. Your primary focus will be on coaching and developing team members to excel in their roles, deliver outstanding customer experiences, and contribute to the growth of our business.BenefitsCompetitive salary and performance-based bonusesComprehensive health, dental, and vision insuranceSimple IRA retirement plan with company matchProfessional development opportunitiesResponsibilitiesTeam Leadership and Development:Lead, mentor, and drive a team of service professionals, including technicians, engineers, and support staffFoster a positive and collaborative team culture that encourages continuous learning and professional growthConduct regular one to one review meetings and provide constructive feedback to team membersIdentify training needs and create development plans to enhance team skillsService Excellence:Ensure timely and effective resolution of client issues, incidents, and service requestsHold team accountable to maintain high service levels and meet SLAs. Monitor and review KPIs with teamImplement best practices for incident management, problem resolution, and service deliveryChampion a customer-centric approach in all interactionsProcess Improvement:Continuously assess and improve service delivery processesIdentify bottlenecks, streamline workflows, and enhance efficiencyImplement industry standards and frameworks (e.g., ITIL) to optimize service operationsClient Relationship Management:Build strong relationships with key clientsUnderstand their business needs and align service offerings accordinglyProactively address client concerns and ensure satisfactionCoaching and Training:Coach team members on technical skills, customer service, and professional developmentConduct regular training sessions to enhance knowledge and expertiseEncourage a growth mindset and foster a learning cultureQualificationsBachelor's degree in a relevant field (Computer Science, IT, Business, etc.) or equivalent experienceProven experience in managing service delivery teams within an MSP environmentStrong leadership, communication, and interpersonal skillsFamiliarity with ITIL principles and best practicesPassion for coaching and developing team members

What you'll do atYou play a major role in how our customers feel when they leave the store. You might be the first, last, and sometimes only associate a customer interacts with. That's why it's so important to smile, greet, and thank every customer. You are an ambassador of Walmart.The pace can be intense, especially in the evenings, weekends, and holiday seasons. There are times when you must juggle several tasks in a short amount of time while helping customers: scan items, explain a price, bag items properly, count cash back, and keep your area clean--you get the idea! It takes a special person who is positive, can multi-task and has a passion for customer service and helping others.At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com.The hourly wage range for this position is $14.00 to $26.00.*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual or quarterly performance incentives.Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Duties and Responsibilities CashierSmile, greet, and thank customers with a positive attitudeStand for long periods of time while checking out customers quickly and accuratelyKeep your area clean and presentableAnswer customer questions and help them with their needsBe available to assist associates across the store as neededCart and JanitorialEnsure customers have a great first and last impressionGather carts from the parking lotOperate equipment to move carts from the parking lot to inside the storeClean restrooms, salesfloor, and parking lot as neededHave a positive attitude in all weather conditions.* For a complete list of duties and responsibilities, please see the actual job description.#storejobs About WalmartAt Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.All the benefits you need for you and your family Multiple health plan options, including vision & dental plans for you & dependents Financial benefits including 401(k), stock purchase plans, life insurance and more Associate discounts in-store and online Education assistance for Associate and dependents Parental Leave Pay during military service Paid Time off - to include vacation, sick, parental Short-term and long-term disability for when you can't work because of injury, illness, or childbirth Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.Frequently asked questions On average, how long does it take to fill out an application?On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time. Can I change my application after submitting?No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button. How do you protect my personal information?Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart. What are the recommended Internet Browsers for applying for open roles?Internet Explorer 8.0+Firefox 4.0+Safari 4.0+Chrome 12+

OVERVIEWNow Hiring! Full-Time Hospice Patient Services Coordinator *Office position, not a remote work position Office Location:Signature Healthcare at Home1200 Executive Parkway, Suite 400Eugene, OR 97401Work Schedule:Monday - Friday, 8:00 AM to 5:00 PMPlease apply on line for this position here: https://signature-careers.comThe Patient Services Coordinator is responsible for scheduling the home visits for the field staff and assisting with the coordination of patient care and maintaining patient medical records.Works under the direction of the Administrator to ensure the proper utilization of clinical resources to maximize agency capacity and utilization guidelines. Responsible for accurate and timely scheduling changes and communicating with field staff, patients, and clinical leadership regarding scheduling of patient services. Responsible for performance of various clerical and billing duties including but not limited to accurate data input, maintenance of patient medical records, answering office phones.RESPONSIBILITIES Input/generation of client data into Electronic Medical Record with attention to detail and high level of accuracy for admissions and recertifications. Supports clinical manager and works collaboratively to ensure timely communication with patients, clinicians, referral sources, business development team and other office personnel. Prepares weekly clinician Reviews clinician schedules daily or more frequently as needed to determine capacity opportunities and ensure productivity standards are being met. Ensures clinicians are assigned and scheduled in most efficient geography, maximizing clinician efficiency, utilizing the lowest possible discipline, matching skill with required care, and optimizing clinician capacity. Ensures missed visits are scheduled by the end of the current week or referred to the Clinical Manager for resolution. Works collaboratively with field clinicians to ensure all patient visits are scheduled and completed as ordered. Manages calls from patients and field staff related to scheduling Refers clinical and performance related issues to the Clinical Manager. Monitors hospitalized patients, communicating and ensuring the team follows up as necessary. Completes requested schedules ensuring all orders and services (e.g. lab draw, supervisory visits, add-on visits or disciplines etc.) are included as required. Assists with internal or external transfer of patients between Agencies and/or service lines. Manages and processes documentation for Agency including, but not limited to, orders, lab reports, paper visit notes, discharge, transfer and episode summaries and medication profiles. Ensures all documents are uploaded to the EMR on a timely basis. Maintains tracking system for physicians' orders to maintain compliance in the billing Processes. Notifies Administrator or designee as needed when documentation is delinquent from staff. Completes chart audits and medical record requests as assigned. Responsible for security and maintenance of records. Performs billing functions as assigned. Runs all applicable reports and responds to workflow taking appropriate actions. Picks up and delivers medical orders, as needed. Copies and distributes completed admission and patient information and all signed orders to appropriate staff and residential care facilities. Assembles and organizes forms for admission packets, discharge packets, and post- hospital admission packets. May be responsible for ordering and reconciling durable medical equipment. May be responsible for maintaining supply closet with routine supplies, ensuring supplies are within expiration dates and packaged appropriately, and serve as liaison with the field for patient supply needs. In the absence of an Intake Coordinator, may be responsible for the referral and intake process within the care center. Performs general office duties including, but not limited to, answering the telephones, greeting visitors, and handling the incoming/outgoing mail. If a licensed clinician, may obtain verbal orders for patients and documents as applicable. Performs duties of position while working in the administrative Must be able to commute or relocate to meet this requirement. QUALIFICATIONS High school diploma or equivalent. One (1) to two (2) years' experience in administrative position in healthcare setting. One (1) year of hospice work experience. Knowledge of medical terminology. Strong computer/data entry and software skills. Demonstrates good communication skills, ability to multitask and prioritize tasks, and cooperation in performing job responsibilities. Adaptable to changing work demands. Prefer Licensed Practical Nurse in the State the employee is assigned to work by the company. Please apply on line for this position here: https://signature-careers.com Or contact: LaDawn Fronapel Sr. Talent Acquisition Specialist Signature Healthcare at Home E: [email protected] C: 503-756-5453 Signature Healthcare at Home is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

PAPE’ MACHINERY, INC. – AGRICULTURE & TURF DIVISION – ROSEBURG, ORSERVICE COORDINATOR: Do you love working in an energetic, fast-paced environment? Do you want to be a part of a winning team? Are you a detail person, but also love working with people? If this sounds like you, we would love to hear from you! Pape’ Machinery, the premier capital equipment dealer in the West, is looking for a Service Coordinator to join their team.At Pape’, you can count on us to heavily invest in your career through training, resources, and support. We want to see you grow your skill set and experience, and in turn, provide excellent compensation, work-life balance, and benefits for you and your family. Come join our team!WHAT YOU’LL DO:As our Service Coordinator, you will be in a dynamic, multi-faceted role that ensures our customers have a great experience when they get their equipment repaired or serviced at Pape’. Every day, you will be responsible for managing incoming and outgoing service department work, preparing warranty paperwork and monitoring reimbursements, providing excellent service to customers in person and on the phone, assisting with dispatching technicians, and more! To thrive in this role, you must be a detail person, enjoy working at a fast pace, and have a winning attitude.WHAT YOU NEED:Excellent computer skills including Word, Excel, Outlook, and the ability to learn our internal computer systems.Excellent communication and customer relations skills.Ability to thrive in a team.Experience working directly with customers is preferred.Mechanical aptitude and knowledge of equipment are required.Compensation: $20+/hr (Depending on Experience)Why work for Pape’:Competitive pay based on your skills, training, and experience level.Outstanding benefits including –401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 24 hours of Sick Leave, and 7 paid holidays each year. Papé vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.Advancement– Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within. Stability and reputation— Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,500 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.Equipment– We have the largest equipment inventory in the West and an unparalleled parts inventory!Employee impact– Enjoy an open-door policy where your voice will be heard and your opinions will matter.Training– You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitieThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Service AssociateContribute to our mission to improve Health and Wellness in your community.Become a Rite Aid Service Associate, today!As a Service Associate, you are responsible for the day-to-day operations, care, and service provided to our customers & patients. Your purpose is to help others achieve a higher level of well-being through thoughtful and attentive customer service.Why you will THRIVE here:You love to help people.You enjoy jumping in and helping.You are a natural leader.You consistently exceed expectations.You are excited to provide top-notch customer service.You remember people and they remember you.You easily turn customer complaints into compliments.Day-in-the-Life of a Service Associate: Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints. Engage with customers in a friendly and efficient manner while completing customer transactions on the cash register. Maintain the cleanliness and organization of the store. Stock store shelves and endcaps with merchandise. Ensure the proper identification is produced when selling alcohol, tobacco, and lottery tickets, if applicable. Assist with the operation of the One-hour Photo department, if applicable. Build and maintain displays of merchandise and complete new plan-o-grams. Complete inventory counts and order merchandise based on the results. Put up signs that identify items on sale in weekly advertisements and take down this signage when the sale is over. Assist with price markdowns and changes for merchandise on the shelves. Qualifications:Must be at least 16 years old.What's in it for you?In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we provide an environment that inspires and motivates you to work here and reach your full potential. We support personal growth and celebrate achievements. We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.Apply to become a Rite Aid Service Associate and thrive with us today!JR032369

PRIMARY RESPONSIBILITIES:Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact.Maintaining a positive, empathetic, and professional attitude toward customers at all times.Develop a strong knowledge of our product portfolio and proceduresDemonstrate 100% follow through in every commitment in an effort to provide one call resolution.Effectively communicate additional promotions and services we offer.Process customer orders in a courteous, efficient, timely manner with minimal errors. Specific Duties:Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions/concernsCommunicating with customers through various channels (Phone, email, chat)Effectively communicate additional promotions and services we offer.Engage with clients in a friendly and professional manner while actively listening to their concerns Offer support and solutions to customers in accordance with the company's customer service policiesIdentify customer questions, complaints, concerns, and respectfully and professionally provide sufficient answers and solutions to all customer queriesRedirect customers to appropriate departments and teams when necessary and follow up with callers on complaint/question status, ensure resolutionCollaborate with team members and other company departments to ensure overall customer and product satisfactionGoals:Quality Assurance - 90% Rating on calls/emails/chat interactionsTransactions Per Hour - 8 Transactions per hour worked (6 for chat)Accessibility - 85% Availability, minimize unnecessary off line time Answered Interactions- 99% of Interactions are answered Attendance - Compliance to the attendance policy Development & Training - Completion of training and action steps

Customer Service Representative - The News-ReviewPosition Overview:This position is fast paced with constant interruptions, you will be on the phone 50% of the time talking with customers, taking payments, or solving issues with paper delivery. The ideal candidate will interact with editorial, production and management. Must be reliable and have a great work ethic.Key Responsibilities:Answering calls and/or responding to emails in a fast-paced environment.Assisting subscribers with delivery issues, billing questions, vacation starts/stops, and various other inquiries. Make outbound calls for various projects including updating credit card information, vacation restarts and other items deemed necessary by their immediate supervisor.Occasionally running dock, running a down route and interaction with carriers.Physical Demands:Sitting for extended periods of time.Lifting occasionally up to 50 lbs.QualificationsHigh school diploma or equivalentExcellent customer service skillsExcellent communications skillsAdequate typing skillsExcellent grammar, spelling and punctuationMust be reliableBenefits:Medical and dental insurance401kYMCA membershipTo Apply: Please send resume to [email protected] or mail resume to 345 NE Winchester St. Roseburg, OR.Lotus Media Group is an equal opportunity employer.recblid xf9zvpl3sj6geczggfqdj2mhf7u2xk