Customer Service Salary in Ohio, USA

Position Title: Customer Service Representative Department: Retail Position Reports to: Client Service Manager Position Supervises: No Direct Reports   Position Summary: Support the company’s mission statement and sales goals by maintaining a high-level of customer service, processing daily transactions as well as identifying and utilizing cross selling opportunities. Demonstrate and implement our Trusted Advisor strategy to all internal and external customers. Duties and Responsibilities: Meet the needs of customers by providing accurate, personable, prompt and efficient processing of all transactions in accordance with Customer First. Provides exceptional service with knowledge of all retail products and services. Adhere to the Six-Step Experience guidelines with each customer interaction. Maintain a balanced drawer within Customer Service Performance Parameters. Report any discrepancies to the supervisor as necessary. Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded. Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices. Assist in resolving customer issues by responding competently and consistently to both internal and external customer requests. Recognize product and financial sales and service opportunities and refer to appropriate partners in Retail, Commercial, Wealth Management, Private Banking and First Insurance Group. Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies. Demonstrates a positive reflection of the organization in public through their actions and behaviors. Maintain and ensure compliance standards by complying with all bank policies and procedures. Coordinate service requests with other departments. Complete other duties as assigned. Education, Certification, License and Experience: High school graduate or equivalent. Previous cash handling or customer service preferred Skills and Knowledge: Excellent interpersonal, communication and organizational skills. Professional appearance, dress, and behaviors. Problem solving, critical thinking skills and time management skills Detail oriented and the ability to manage multiple initiatives in a timely manner. Ability to operate related computer applications and business equipment Engage in completing the job specific learning plan. Knowledge of CSR policies and procedures including various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E and teller roles and responsibilities relating to each Act. Compliance with Bank Secrecy Act, OFAC and USA PATRIOT Act including accurate completion of CTR, Monetary Instrument log, and reporting of suspicious activities to supervisor. Work Environment: This job operates in a professional office environment. Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak or hear, stand or sit for long periods of time, open filing cabinets, walk, stoop or bend, use hands to handle or feel and reach with hands and arms.   The employee must frequently lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds and complete tasks requiring manual dexterity. Ability to drive a vehicle for travel is required for the position. Premier Financial Corporation is an Affirmative Action and Equal Opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or any other legally protected status. The above statements are intended to describe the essential functions of the job and the qualifications of the person assigned to it. They are not intended as an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description does not constitute a contract of employment. Employment is “at will” and may be terminated at any time. Premier Bank

Job ID: 495714The Shelly Company, a CRH company, is a vertically integrated supplier of aggregates, asphalt, ready mix concrete and paving services throughout the state of Ohio. Our commitment to quality drives us to use the most modern, efficient and environmentally friendly technology in our industry. The Shelly Company is known throughout the industry for innovation, quality and for our commitment to safety. Position Overview Under the direction of the Customer Service Manager, the Customer Service Representative (CSR) will take incoming calls, receive orders, schedule daily deliveries and escalate issues as they arise. Customer Service Representative (CSR) must have extensive knowledge of the service area, preferably in the Transportation and Construction Industry.Key Responsibilities (Essential Duties and Functions) The duties and responsibilities include but are not limited to the following: Intake and verify orders via centralized call center with call volumes up to 450 per day. Process credit card charges, quote COD orders. Perform other duties as assigned, e.g., data entry for key performance indicators, assist in verifying payroll for concrete plants. Maintain a pleasant and accommodating demeanor over the phone and always demonstrate a positive and professional attitude with customers, drivers, forepersons, sales, etc. Aggressively seek timely solutions to developing problems while fostering lasting business relationships with our customers. Develop a positive rapport with Ready Mix drivers, team members, and the customer. Schedule, dispatch and control an appropriate level of drivers required to satisfy customer demand while maintaining safety & efficiency goals established by the company. Must be able to navigate various GPS systems. Needs to be familiar with our local delivery areas and must be able to assist drivers in finding jobsites. Must be able to determine travel time to jobs and best plant locations to service the job. Able and willing to work overtime and varying shifts including early mornings, late afternoons, and Saturdays. Record accurate delivery and product information on orders, negotiate delivery times with customers. Attention to detail is imperative to a ccurately record delivery & product information into Command Dispatch Systems with the ability to negotiate delivery times with customers. Must be able to perform in high call volume situations while multitasking with plants, team members in the office while sitting for long periods of time. Other Requirements Display a professional and courteous attitude to co-workers, supervisors, and the general public at all times. Must be willing to travel and work away from home when required. Must be willing to work nights and weekends when necessary. Report to the assigned job site ready to begin work at the designated start time. Strict adherence to safety requirements and procedures as outlined in the Manual of Safety Practices and Procedures. Strict adherence to Shelly Company policies and procedures as outlined in the Company Book of Policies. Willingness to work in a team environment and assist co-workers or supervisors with other duties as required. Timely and regular attendance is an expectation of performance for all Shelly Company employees. Employees will be held accountable for adhering to their workplace schedule. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Education and Experience High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.Language Skills Ability to read and interpret documents such as safety rules, DOT regulations, and procedure manuals. Ability to comprehend simple instructions, short correspondence and memos. Ability to write routine reports and correspondence. Ability to speak effectively to customers or employees of the organization.Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.Reasoning Ability Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Computer Skills Proficient with Windows, Excel, Word, and PowerPoint. Ideally, the candidate will have exceptional typing and dictation skills. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to sit for long periods, use a computer, phone frequently, and talk or hear.The employee must occasionally lift and/or move more than 25 pounds.Continuous Frequently Occasionally Not Applicable Bend X Kneel X Squat X Climb X Stand X Walk X Sit X Reach X Drive X Fine motor X Repetitive Motion X Right X Left X This position requires an employee to lift:Continuous Frequently Occasionally Not Applicable 0 - 10 lbs. X 10 - 25 lbs. X 25 - 50 lbs. X 50 - 100 lbs. XWork Environment While performing the duties of this job, the employee regularly works near moving mechanical parts and in outside weather conditions and is regularly exposed to wet, humid condition airborne particles, and extreme heat or cold. The employee is occasionally exposed to vibration.The noise level in the work environment is occasionally very loud and may require protective equipment.Continuous Frequently Occasionally Not Applicable Hot Weather X Cold Weather X Wet Weather X Exposed to Noise X Exposed to High Heat X Moving Equipment X Working with Others X The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs A diverse and inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!The Shelly Company, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/Disability--If you want to know more, please click on this link .

Join our team and live the Ollie-tude!: (Ollie's Core Values)BE A TEAM PLAYER- Associates are expected to be supportive and work together.BE CARING- How do I treat others with courtesy, dignity, and respect?BE VALUE OBSESSED- Live the "good stuff cheap" mindset.BE COMMITTED- Operate with grit, passion, tenacity, and action.BE GROWING- How do we get better every day?BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.Ollie's Associate Benefits:20% employee discountFlexible ScheduleStrong field sales career growth & talent development culture for top performers.The Customer Service Associate assists customers and helps to maintain the store appearance. The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance with an emphasis on accurate register operation & Ollie's Army proficiency.Primary Responsibilities:Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty.Accurately and efficiently operate the register, approve refunds for other associates, and assist with training new Sales Associates.Assist with receiving the truck, pricing items, merchandising product, and recovering the store.Communicate customer needs to Team Leaders when necessary.Maintain the store appearance and complete any additional responsibilities and/or duties as assignedQualifications:High School diploma or equivalent preferred6 months of prior retail experience preferredAbility to work evenings, weekends, and holidays on a regular basisA positive attitude and team player who wants to engage and serve customersPhysical Requirements:Ability to lift and carry up to 50 pounds.Ability to push and pull up to 35 pounds.Ability to stand for extended periods and work in a safe manner.Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran's status, disability, or any other legally protected status.

Role: Customer Service RepresentativeLocation: Akron, OH [Akron Ohio 44307]Type: ContractLocation details:• The shift during training will be 8A-5P, Monday Friday. After they graduate from training the shift will be 12-9P, Monday Friday with a Saturday (8A-1P) required every third week. If people show proficiency they will be allowed to work remotely after sixty days if they so choose. They are welcome to work full time or hybrid in our office too.• Need to be w/in a fifty mile radius of Akron. Akron is the preferred site, mgr. would consider Columbus - only if we cannot fill from within target range around AkronJOB DESCRIPTION• Call Center experience• Ability to work independently• Must have a desire to educate and assist troubled customers• Must demonstrate the ability to effectively communicate over the phone in a professional and personable manner within time constraints• Strong negotiation skills• Ability to understand complex processes• Must be able to easily adapt to change and embrace continuous improvement• Must be goal-oriented and self-motivated• Must be comfortable using a computer and keyboard

BASIC FUNCTION: Responsible for providing external customer support and internal support functions relative to sales. Ensure customers receive product order on time and in good condition. Ensure customers are advised as soon as possible of any problems regarding their delivery.RESPONSIBILITIES:Enter and maintain pricing and customer details in appropriate systems.Verify customer pricing and terms of sale and maintain customer quotations, summary billing setup and rebates in ERP system.Communicate with Sales group to ensure customer pricing and requirements are understood and correctly input into Price Offer Management s ystem as well as ensure that all are informed of key issues/accounts.Input accurate customer order information into SAP in accordance with procedures set forth by the department Manager.Communicate with plant shipping department to provide order information and set delivery dates on a timely basis to facilitate production planning and scheduling.Follow up with transportation suppliers and warehouse suppliers to ensure that orders are shipped as scheduled, and advise customer of shipping details.Process returns, credits and debits in SAP in accordance with existing procedures.Coordinate imported products via the chain order process in SAP.Coordinate orders with third party suppliers through the third-party order process in SAP.Monitor the resolution of customer problems and/or complaints resulting from incorrect pricing, non-conforming products and other related issues.Performs other duties as assigned.QUALIFICATIONS: High School or GED and 3 to 5 years of prior experience in the areas of customer service, accounts payable, or order entry. Experience in export transportation or international business in the industrial chemical market is preferred. Import/Export experience is highly desired. The ideal candidate must possess:Solid communication skills both written and verbal.Excellent organizational and interpersonal skills.Computer skills and proficiency with automated sales systems.Ability to input data quickly and accurately and function in a fast-paced environment.Ability to perform multiple tasks under pressure and analyze problems with minimum supervision.Ability to maintain confidential information at all times.Working knowledge of Microsoft Word and Excel.Working knowledge of SAP.For training purposes, you will be required to be on-site daily (3-5 months depending on the person). Once they are ready to work by themselves, they will be transitioning to our hybrid schedule (2 days in the office and 3 days WFH). These two days are set and vary depending on the team. Experience with distribution or manufacturing of products, preferably multiple productsSAP ExperienceThis is very helpful due to the large portfolio of vendors/products we have to deal withCandidates with this background have gotten less overwhelmed since they are used to handling multiple productsOrder to Cash experienceExperience with a portfolio of accountsExperience in a fast-paced environmentMulti-tasking abilitiesInteraction with Sales/purchasing is helpfulLogistics is a plus

Headquartered in Strongsville, Ohio, Repair Authority provides home medical equipment repair services, with additional locations in facilities in Fort Worth, TX and Manchester, TN. Our organization repairs equipment that treats respiratory illnesses and sleep disorders, including ventilators, oxygen concentrators, CPAP devices and more. We play a critical role in ensuring that patients can stay safe and healthy at home.We are currently seeking a full-time experienced Customer Service Specialist to join our team in Strongsville, OH.BENEFITS & PAY:Repair Authority offers a fun and rewarding work environment with opportunities for career advancement and wage growth. As a rapidly growing business, we value team members who can work independently in a fast-paced environment, but support is never far away when needed. You will play a critical role in the company's success, and your contributions will be appreciated.Pay: $18-$22/hour depending on experienceMedical, dental and vision insuranceHealth savings account401(k) retirement planPaid time off (PTO)Life and disability insuranceCompany eventsRESPONSIBILITIES:As a Customer Service Specialist at Repair Authority, you will be the face and voice of our organization, by delivering exceptional customer service that goes beyond expectation. Your dedication to understanding and addressing customer needs will be the cornerstone of our commitment to excellence. Your duties will include:Interact with customers via telephone, email, online chat, or in person to provide support and information on services.Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.Ensures that appropriate actions are taken to resolve customers' problems and concern within company response guidelines.Provide administrative and clerical support to multiple departments including sales, operations, customer service, logistics and finance.Utilize multiple computer systems to support Repair Authority's administrative functions, including Microsoft Office and our company's ERP and CRM systems.Perform general clerical and office support tasks such as data entry, filing, producing requested reports, etc.Perform other related duties as assigned.QUALIFICATIONS:High school diploma or general education degree or GEDMinimum of 3 or more years of previous Customer Service experienceof professional work experience with an emphasis on data entryProficient in all aspects of computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.Must be proficient in Microsoft Office.Bilingual in Spanish and English is a plus.HOURS:Monday through Friday - 8AMto 4:30PMIf you're passionate about delivering outstanding service and building meaningful relationships, this is the perfect role for you. Let's embark on this journey together, where your skills and enthusiasm will make a real impact on the customer experience!Please submit a resume to apply.

Our client, A platform company offering tech-enabled patient engagement solutions is actively looking for an Customer Service Representative to join their Cincinnati, OH team! - 8 Month Contract with strong potential for extensions and/or conversion. ***Hybrid schedule - 2 Days Remote (Wednesday & Friday)***Job Summary A Technical Support Specialist, L1 is rewarding and exciting as you will collaborate directly with a variety Provider office staff to resolve device issues, while providing exceptional customer experience. What You Will DoOngoing daily outreach to customers to provide level one technical support Build relationships with both customers and vendors Efficiently respond to practice and partner questions issues; effectively collaborate with appropriate service resources to ensure resolution in a timely manner Meet performance standards for quantity and quality of customer interactions Autonomously manage and troubleshoot issues Develop thorough knowledge and understanding of customer challenges, expectations and success measure Develop ongoing documentation of practices for all customer interactions Work collaboratively with internal Customer Success and Onboarding Teammates What We NeedMinimum 2 years' experience in customer service roleConsistent ability to craft clear, grammatically correct, and professional business communication Exceptional organizational skills and ability to juggle competing prioritiesAdvanced skills in Microsoft Word, Excel and PowerPoint You will receive the following benefits:Medical Insurance - Four medical plans to choose from for you and your familyDental & Orthodontia BenefitsVision BenefitsHealth Savings Account (HSA)Health and Dependent Care Flexible Spending AccountsLife Insurance, Long-Term & Short-Term Disability InsuranceHospital Indemnity Insurance401(k)Paid Sick Time LeaveLegal and Identity Protection PlansPre-tax Commuter Benefit529 College Saver PlanApplicants must be currently authorized to work in the United States on a full-time basis now and in the future

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

Careers that Change Lives The Medical Surgical Group strives to enable earlier diagnosis, better treatment, faster complication-free recovery, and enhanced patient outcomes through less invasive surgical solutions.We believe that when people from different cultures, genders, and points of view come together, innovation is the result - and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.This will be a remote position, but the individual must support the respective time zone for the assigned territory. A Day in the Life In this role as a Regional Account Service Representative (RAS), you will drive end-to-end coordination of the customer experience for the commercial team supporting regional customers. This includes but is not limited to coordinating and expediting resolution of issues across the offer-to-cash value stream including: pricing/contracts, order entry, order management. The RAS will drive optimal coordination between various stakeholders including sales, customer service, pricing administration, logistics, and distribution (internal and external) with an objective of optimizing the customer experience.You will work in conjunction with Field Sales Management, Commercial Operations, Offer Development and Pricing, Customer Service, Logistics, Distribution, Sales Administration and Customer Rebates and other stakeholders who influence the customer experience spectrum, to identify opportunities to enhance process and to monitor and drive enhancements to the customer experience.Responsibilities may include the following and other duties may be assigned. Understand quotation generation and assist field sales throughout the process. Dedicated Customer Service resource to improve efficiencies in capital, disposable order processing as well as contract processing. Key internal stakeholders in streamlining workflow between field sales and corporate business partners. Act a liaison between field sales and customer service to assist in product allocations, order tracking, suggested product substitutions, release dates, etc. Identify opportunities to improve customer and item master data associated with the targeted accounts and products Participate in the identification, design and implementation of continuous improvement across the value stream Working knowledge or ability to learn the nuances, of Surgical Innovations (SI) products, procedures, pricing, customer service, served channels, markets, business processes, systems, and overall contracting function. Critical thinking skills to interpret data and apply findings to identify solutions. A proven track record of collaboration and results through matrixed cross-functional teams; proven track record of contract success and innovative solutions- oriented approach. Proactively expedite the resolution of blocked/stuck orders in the specified territory. Must Have: Minimum Requirements High school diploma or equivalentMinimum of 10 years of relevant experience in Customer Service or Logistics Nice to Have Bachelor's Degree Extensive working knowledge of SAP and associated transactions Detailed order-entry/order-management process knowledge Strong service acumen / positive, professional demeanor Strong interpersonal skills, ability to communicate clearly and effectively through both verbal and written medium Proficient in MS Office applications Sales/Commercial experience Ability to navigate the matrix About Medtronic Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future. Physical Job Requirements The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.This position is eligible for a short-term incentive plan. Learn more about Medtronic Incentive Plan (MIP) and benefits here .The provided base salary range is used nationally (except in certain CA locations). The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc.

Myers Tire Supply and Myers Tire Supply International, Myers Industries Companies (NYSE: MYE), serves the complete tire service market. Customers rely on our product selection, product quality, rapid availability and business solutions to grow their businesses. While we sell to anyone who performs tire service, we have custom product solutions for specific markets. MTS buys and sells nearly 10,000 different items - everything professionals need to service passenger, truck, and off-road tires and wheels. Our suppliers are among the most trusted brands in the industry to ensure the highest quality for our customers. The products we sell are associated with superior performance in their area. Job Overview: The Customer Support Representative is the "company ambassador" to customers. The primary responsibilities of this role include resolving customer complaints via phone or email. Assist with placement of orders, refunds, or exchanges. Managing and coordinating customer accounts, delivering successful solutions, and providing complete customer satisfaction are key in providing world class customer service. This position acts as the inside liaison between the customer and the company and is responsible for ensuring that customer needs are met. To manage the entire ordering process from pre-entry to post shipment resolution. Provide timely and accurate information to customers and fellow employees, in a professional manner. Duties and Responsibilities Resolve customer complaints via phone and email in a timely manner. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problems or reason for calling. Assist with placement of orders, refunds, or exchanges. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Answer questions about warranties or terms of sale. Suggest solutions when a product malfunctions. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Maintains customer records by updating account information. Maintaining current and up-to-date open and closed order files in a manner consistent with department operating procedure. Satisfying requests for order follow up. This includes, but not limited to, expediting orders at the plant level (with proper approval), obtaining POD's, or tracking of shipments. Managing and completing post shipment resolution. This includes, but is not limited to, obtaining detailed problem description from customer or salesman. Opening an RGA if required. Entry of replacement order, if necessary. Submitting a credit memo request, if necessary. Backup assistance for co-workers during absences as needed. Editing daily order output to ensure order accuracy and initiate changes and corrections as required. Knowledge, Skills and Abilities Read, analyze, interpret, and organize general business periodicals, professional journals, technical procedures, or governmental regulation. Manage reports, business correspondence, and procedure manuals in a professional manner. Effectively present information and respond to questions from groups of employees, managers, clients, customers, and the public. Read and comprehend complex instructions, detailed correspondence, and vendor contracts. Responsible for designing and implementing spreadsheets, analyzing data, and providing insight that drives business growth. Education and Experience College degree preferred, minimum of High School graduate. Ability to communicate clearly and professionally, both in verbal and written format Ability to follow up and follow through to completion. Positively accept change. High comfort level with use of computer Physical Requirements The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work conditions consistent with a general office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, and reach with hands and arms. Myers Industries, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. Other details Job Function Customer Service Pay Type Salary