Customer Service Salary in O'fallo, MO

DescriptionWHO WE AREAVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.WHAT YOU'LL DOThe Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. Day-To-Day Responsibilities: Setup and breakdown of conference spaces to meet the customers event needs Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: ensuring that all technology works as designed and testing/repairing various hardware components Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans. Responsible for job site documentation and providing client training on the AV Technology as needed Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, installing non-complex AV components, and video/audio recording support where applicable Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL Understand and adhere to local safety standards for all site duties Setup, operate and troubleshoot various audio/video systems Travel to various job sites as requiredItems to Consider: AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. This position will generally work on customer sites and may deal with a construction site type of work environment.WHAT WE'RE LOOKING FORMust-Haves: Ability to effectively communicate with employees, customers and colleagues Ability to use hand and power tools in a safe and efficient manner including soldering & crimping connectors Ability to work and think independently and ensuring to meet deadlines Intermediate computer knowledge Knowledge of basic signal flow for audio, video and control Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards Minimum of a High School Diploma or equivalent Minimum of 1 - 3 years of audiovisual integration experience preferredNice-To-Haves: Formal education in Electronics or related field preferred Preferred external training: AMX Intro to Networking for AV Professionals Crestron Professional Installation Exton AV Associate Certification AVIXA Quick Start to the Audio-Visual Industry AVIXA CTS General Certification WHY YOU'LL LIKE WORKING HERE Medical benefits, including vision and dental Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunitiesMORE ABOUT USAVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

About Working at Commerce Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk. Compensation RangeHourly: $19.50 - $23.75 (Amount based on relevant experience, skills, and competencies.)About This JobOur Personal Bankers are personable, goal-oriented, and have a passion for helping our customers improve their financial health. As a Personal Banker, you'll gain valuable insight into banking and finance, while helping customers with their daily financial challenges. You'll be helping yourself too, because Commerce has a tradition of recognizing and rewarding people for their talent, skills, and contributions. If this sounds like a fit for you, we're looking for a new Personal Banker to join our team at our O'Fallon location. Personal Bankers are the key ambassadors of the Commerce Bank brand. In this retail banking role, you will develop and maintain long lasting relationships with not only your customers, but with your co-workers and other areas of the business within Commerce. As a Personal Banker, your goal is to uncover the financial needs of each customer and provide them with solutions to address those needs. As a Personal Banker, you'll:Receive the tools, resources, and training you need to be successful in your role and have opportunities to further your career with Commerce Bank. Deliver an excellent customer experience both in person and over the phone to ensure we meet customers' financial needs.Actively listen to our customers so you can make appropriate recommendations that match their needs. Educate customers on a variety of retail products and digital solutions that improves their financial wellness.Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements. Establish relationships with other internal departments and refer customers to bank specialists when complex financial needs are identified. Be able to earn more than your base pay through our quarterly incentive program. Essential FunctionsInteract with customers both in person and over the phone to ensure their financial needs are being met through needs-based conversations and sales fulfillmentActively listen, understand, and make recommendations of products and services based on customer needs to ensure individual and team sales and services goals are achieved.Educate customers on a variety of retail products and digital solutions that enhance the customer experience and contribute to achieving sales goalsEnsure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirementsIdentify complex financial needs and refer customers to bank specialists when appropriate.Perform other duties as assignedWork Schedule: Monday - Friday 8:15 AM - 5:15PM; Saturdays 8:45 AM - 12:15PMKnowledge, Skills & Abilities RequiredStrong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in-person and over the phone.Ability to meet personal and branch sales and customer services expectationsMotivated and organized self-starter with strong attention to detail and the ability to manage multiple prioritiesTeam player with excellent written, verbal and interpersonal communication skillsAbility to remain adaptable to a variety of situations with an optimistic outlook that is aligned with our culture and Core ValuesProficient with Microsoft Word, Excel and OutlookEducation & ExperienceHigh School diploma or equivalent combination of education and experience required1+ years sales or customer service experience requiredExperience working in an environment with individual and team sales goals preferredPosition may be filled as a Personal Banker I or a Personal Banker II, depending on experience and education. As a Personal Banker II you will also be subject to National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008. Incumbents in this position will be required to register and ongoing employment is contingent upon meeting all requirements.For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Personal Banker I or II job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $19.50 to $23.75 per hour. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.Location: 101 East Elm, O'Fallon, Missouri 63366Time Type:Full time

About Working at Commerce Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk. Compensation RangeHourly: $19.50 - $23.75 (Amount based on relevant experience, skills, and competencies.)About This JobOur Personal Bankers are personable, goal-oriented, and have a passion for helping our customers improve their financial health. As a Personal Banker, you'll gain valuable insight into banking and finance, while helping customers with their daily financial challenges. You'll be helping yourself too, because Commerce has a tradition of recognizing and rewarding people for their talent, skills, and contributions. If this sounds like a fit for you, we're looking for a new Personal Banker to join our team at our O'Fallon Deer Creek Crossing location. Personal Bankers are the key ambassadors of the Commerce Bank brand. In this retail banking role, you will develop and maintain long lasting relationships with not only your customers, but with your co-workers and other areas of the business within Commerce. As a Personal Banker, your goal is to uncover the financial needs of each customer and provide them with solutions to address those needs. As a Personal Banker, you'll:Receive the tools, resources, and training you need to be successful in your role and have opportunities to further your career with Commerce Bank. Deliver an excellent customer experience both in person and over the phone to ensure we meet customers' financial needs.Actively listen to our customers so you can make appropriate recommendations that match their needs. Educate customers on a variety of retail products and digital solutions that improves their financial wellness.Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements. Establish relationships with other internal departments and refer customers to bank specialists when complex financial needs are identified. Be able to earn more than your base pay through our quarterly incentive program. Essential FunctionsInteract with customers both in person and over the phone to ensure their financial needs are being met through needs-based conversations and sales fulfillmentActively listen, understand, and make recommendations of products and services based on customer needs to ensure individual and team sales and services goals are achieved.Educate customers on a variety of retail products and digital solutions that enhance the customer experience and contribute to achieving sales goalsEnsure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirementsIdentify complex financial needs and refer customers to bank specialists when appropriate.Perform other duties as assignedWork Schedule: Monday - Friday 8:15 AM - 5:15 PM; Saturdays 8:45 AM - 12:15 PMKnowledge, Skills & Abilities RequiredStrong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in-person and over the phone.Ability to meet personal and branch sales and customer services expectationsMotivated and organized self-starter with strong attention to detail and the ability to manage multiple prioritiesTeam player with excellent written, verbal and interpersonal communication skillsAbility to remain adaptable to a variety of situations with an optimistic outlook that is aligned with our culture and Core ValuesProficient with Microsoft Word, Excel and OutlookEducation & ExperienceHigh School diploma or equivalent combination of education and experience required1+ years sales or customer service experience requiredExperience working in an environment with individual and team sales goals preferredPosition may be filled as a Personal Banker I or a Personal Banker II, depending on experience and education. As a Personal Banker II you will also be subject to National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008. Incumbents in this position will be required to register and ongoing employment is contingent upon meeting all requirements.For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Personal Banker I or II job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $19.50 to $23.75 per hour. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.Location: 2913 Hwy K, O'Fallon, Missouri 63368Time Type:Full time

Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Title and SummaryPrincipal Solution Architect - GCC CX TechnologyPrincipal Solution Architect - GCC CX TechnologyOverviewMastercard Global Customer Care (GCC) is the B2B and B2C customer support apparatus. We are an innovative and ambitious solutionsteam focusing on delivering memorable customer experiences through self-service & automated solutions across multiple channels. Wefollow the best software development and Agile practices to deliver successfully, again and again, for our internal and external customers.Together, you and your partners in Global Customer Care serve as the customer lifeline to the Mastercard organization.In this role, you will lead the architectural strategy, design and development of scalable and reliable contact center technologies that meetbusiness requirements and align with industry best practices. You will provide architectural guidance and mentorship to development teamsand serve as a subject matter expert and technical leader throughout the software development lifecycle.RoleAll staff at Mastercard are expected to demonstrate 'Mastercard Way' cultural values every day - own it, simplify it, sense of urgency,thoughtful risk-taking, unlock potential, and be inclusive - with a relentless focus on our customers. As a Principal Solution Architect atMastercard, you are expected to perform the following general duties:Work on complex initiatives spanning multiple services/programs and drive resolutionWork with business/product owners to architect and deliver on new services to introduce new products and bundlesDrive the architectural design, including dependent services, service interactions, and policiesSimplify and improve the cost/benefit of a function/service/architecture strategyLead by example with hands-on approaches to demonstrate engineering excellenceMentor and guide software engineers and leads in the team to improve engineering productivity, quality, and technology policy complianceWithin the GCC CX Technology Program, you are responsible for:Developing GCC CX Technology product level architectural vision and strategy, establishing solution context and working with scrum teamsto design and implementDriving the GCC CX Technology architectural design, including dependent services and service interactionsMaintaining the end-to-end interaction flows for each customer channel and performing periodic architecture reviews with SecurityEngineering and other teams to comply with security and engineering principlesSimplifying existing GCC CX Tech processes and technologiesAbout YouTechnical QualificationsHas skills to succinctly articulate architecture patterns of complex systems, with business and technical implications, to executive andcustomer stakeholdersUnderstands Platform-as-a-Service to build applications that run on standardized application platforms and deploy specifications, e.g., Weband application servers, API Gateways, Database Services, and Load balancersHas experience in leading and/or coaching teams to perform software planning and estimation for large scale complex programsHas skills to drive trade-off discussions to set the right development capacity based on value drivers (e.g., regulatory, security, new business,market parity, technical debt)Has skills to simplify deployment and eliminate software and infrastructure snowflakes using standardized platforms, ephemeral instances,and automationRequirementsProven experience in Contact Center Technologies (Telecom, Voice Self Service (IVR + Conversational AI), Case Management, WorkforceManagement, RPA) is requiredExperience with Verint, Genesys, and Avaya suites of applicationsStrong Experience in SAFe Application development lifecycle and management with a proven track record of executing softwaredevelopment projects in a multi-location setupDemonstrated experience building organizational relationships, partnering, and influencing teamsAbility to synthesize feedback from multiple areas (usability testing, customer feedback, metrics, etc.) to drive continual improvement.In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.Pay RangesO'Fallon, Missouri: $165,000 - $264,000 USDArlington, Virginia: $190,000 - $304,000 USDNew York City, New York: $198,000 - $317,000 USDOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Title and SummaryPrincipal Solution Architect - GCC CX TechnologyPrincipal Solution Architect - GCC CX TechnologyOverviewMastercard Global Customer Care (GCC) is the B2B and B2C customer support apparatus. We are an innovative and ambitious solutionsteam focusing on delivering memorable customer experiences through self-service & automated solutions across multiple channels. Wefollow the best software development and Agile practices to deliver successfully, again and again, for our internal and external customers.Together, you and your partners in Global Customer Care serve as the customer lifeline to the Mastercard organization.In this role, you will lead the architectural strategy, design and development of scalable and reliable contact center technologies that meetbusiness requirements and align with industry best practices. You will provide architectural guidance and mentorship to development teamsand serve as a subject matter expert and technical leader throughout the software development lifecycle.RoleAll staff at Mastercard are expected to demonstrate 'Mastercard Way' cultural values every day - own it, simplify it, sense of urgency,thoughtful risk-taking, unlock potential, and be inclusive - with a relentless focus on our customers. As a Principal Solution Architect atMastercard, you are expected to perform the following general duties:Work on complex initiatives spanning multiple services/programs and drive resolutionWork with business/product owners to architect and deliver on new services to introduce new products and bundlesDrive the architectural design, including dependent services, service interactions, and policiesSimplify and improve the cost/benefit of a function/service/architecture strategyLead by example with hands-on approaches to demonstrate engineering excellenceMentor and guide software engineers and leads in the team to improve engineering productivity, quality, and technology policy complianceWithin the GCC CX Technology Program, you are responsible for:Developing GCC CX Technology product level architectural vision and strategy, establishing solution context and working with scrum teamsto design and implementDriving the GCC CX Technology architectural design, including dependent services and service interactionsMaintaining the end-to-end interaction flows for each customer channel and performing periodic architecture reviews with SecurityEngineering and other teams to comply with security and engineering principlesSimplifying existing GCC CX Tech processes and technologiesAbout YouTechnical QualificationsHas skills to succinctly articulate architecture patterns of complex systems, with business and technical implications, to executive andcustomer stakeholdersUnderstands Platform-as-a-Service to build applications that run on standardized application platforms and deploy specifications, e.g., Weband application servers, API Gateways, Database Services, and Load balancersHas experience in leading and/or coaching teams to perform software planning and estimation for large scale complex programsHas skills to drive trade-off discussions to set the right development capacity based on value drivers (e.g., regulatory, security, new business,market parity, technical debt)Has skills to simplify deployment and eliminate software and infrastructure snowflakes using standardized platforms, ephemeral instances,and automationRequirementsProven experience in Contact Center Technologies (Telecom, Voice Self Service (IVR + Conversational AI), Case Management, WorkforceManagement, RPA) is requiredExperience with Verint, Genesys, and Avaya suites of applicationsStrong Experience in SAFe Application development lifecycle and management with a proven track record of executing softwaredevelopment projects in a multi-location setupDemonstrated experience building organizational relationships, partnering, and influencing teamsAbility to synthesize feedback from multiple areas (usability testing, customer feedback, metrics, etc.) to drive continual improvement.In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.Pay RangesO'Fallon, Missouri: $165,000 - $264,000 USDArlington, Virginia: $190,000 - $304,000 USDNew York City, New York: $198,000 - $317,000 USDPDN-9bba88e0-450c-4c2a-909a-d3fa6c3acf98

Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Title and SummaryLead Platform ArchitectLead Platform Architect (Infrastructure Design) OverviewThe Digital Platform Architecture Infrastructure Design Engineering team is looking for a candidate who can help us solve problems, plan and design the footprint of our systems, and lead Mastercard in definition of standards and best practices.Infrastructure Design at Mastercard is a team of Platform Architects responsible for the analysis and design of the infrastructure framework to fit the application, platform or system needs in-line with Mastercard's operational standards and engineering principles. Our team is engaged from the beginning of the analysis and design phase to work with the application teams and other critical teams within Mastercard to ensure the completed infrastructure and application architecture aligns with Mastercard's security, scalability, reliability, and availability standards.* Are you passionate about systems architecture, and ensuring the set of high-level requirements is consistent, complete, correct, and operationally defined?* Would you like to build mission critical middleware infrastructure?* Do you have a high degree of initiative and self-motivation and demonstrate the ability to drive results?* Are you passionate about delivering quality? Then... we would love to hear from you! Major Accountabilities for this role: * Responsible for gathering requirements, conducting infrastructural analysis, and producing robust designs that adhere to approved Mastercard technologies, and ensuring the design meets all Mastercard's technology and security policies.* Responsible for meeting with peers, engineers, application team(s) and user(s), to determine that all the high-level requirements have been met.* Responsible for generating products such as Technical Architecture Documents, technical memos, logical flows, and models to keep the users, architects, and the engineers constantly up to date and in agreement on the architecture and infrastructure layout of an application, system, or platform.* Responsible for ensuring that all architectural products and products with architectural input are maintained in the most current state and never allowed to become obsolete.* Responsible for implementing, managing, and supporting application infrastructure components while leveraging current standards and best practices.* In charge of resolving internet architectural and operational problems impacting infrastructure and product availability and performance globally.* Leads and collaborates to achieve the definition of new standards.* Responsible for researching and evaluating new technology for possible deployment in Mastercard's internet infrastructure.* May assume lead and total accountability for ongoing regional projects as assigned; including responsibility for planning; time and cost control; resource utilization and implementation.* May contribute to incident/problem diagnosis and root cause analysis. * May provide input into performance tuning; capacity planning and configuration management for Mastercard components.Experiences* Gains exposure to systems architecture, new technologies, industry standards and best practices.* Participates in global technology initiatives for system and platform architecture* Gains exposure to business resource groups and global communities* Demonstrated initiative in building relationships with colleagues from multiple areas within Mastercard* Exposure to internal resources and toolsEducation (preferred): Bachelor's Degree in Computer Sciences, or Information Systems, or equivalent experience. All About You* Advanced knowledge of Web application architecture and project delivery.* Advanced knowledge of how the Java Virtual Machine works, how Garbage collection works.* Advanced knowledge of load balancers and web application firewalls* Advanced knowledge of network and operating system principles* Vast knowledge of middleware technologies (Web Servers, Application Servers, Queue Managers, Messaging, Caching)* Working knowledge of Database technologies.* Working knowledge of cloud technologies* Solid knowledge of techniques or methodologies to achieve non-functional requirements like reliability, availability, resilience, performance, security.* Working knowledge of Role Based Access Control, Authentication and Authorization mechanisms.* Proficient in root cause analysis and troubleshooting.Skills/Abilities: * Displays leadership and initiative.* Detailed oriented and customer obsessed.* Strong verbal and written communication skills* Ability to multi-task and prioritize efforts.* Ability to pick up new technologies at a quick pace and learn on-the-go* Ability to work with team members located in multiple geographies* Displays excellent collaborative skills with cross-functional teams. * Provide positive customer service to internal business partners.In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Title and SummaryLead Platform ArchitectLead Platform Architect (Infrastructure Design) OverviewThe Digital Platform Architecture Infrastructure Design Engineering team is looking for a candidate who can help us solve problems, plan and design the footprint of our systems, and lead Mastercard in definition of standards and best practices.Infrastructure Design at Mastercard is a team of Platform Architects responsible for the analysis and design of the infrastructure framework to fit the application, platform or system needs in-line with Mastercard's operational standards and engineering principles. Our team is engaged from the beginning of the analysis and design phase to work with the application teams and other critical teams within Mastercard to ensure the completed infrastructure and application architecture aligns with Mastercard's security, scalability, reliability, and availability standards.* Are you passionate about systems architecture, and ensuring the set of high-level requirements is consistent, complete, correct, and operationally defined?* Would you like to build mission critical middleware infrastructure?* Do you have a high degree of initiative and self-motivation and demonstrate the ability to drive results?* Are you passionate about delivering quality? Then... we would love to hear from you! Major Accountabilities for this role: * Responsible for gathering requirements, conducting infrastructural analysis, and producing robust designs that adhere to approved Mastercard technologies, and ensuring the design meets all Mastercard's technology and security policies.* Responsible for meeting with peers, engineers, application team(s) and user(s), to determine that all the high-level requirements have been met.* Responsible for generating products such as Technical Architecture Documents, technical memos, logical flows, and models to keep the users, architects, and the engineers constantly up to date and in agreement on the architecture and infrastructure layout of an application, system, or platform.* Responsible for ensuring that all architectural products and products with architectural input are maintained in the most current state and never allowed to become obsolete.* Responsible for implementing, managing, and supporting application infrastructure components while leveraging current standards and best practices.* In charge of resolving internet architectural and operational problems impacting infrastructure and product availability and performance globally.* Leads and collaborates to achieve the definition of new standards.* Responsible for researching and evaluating new technology for possible deployment in Mastercard's internet infrastructure.* May assume lead and total accountability for ongoing regional projects as assigned; including responsibility for planning; time and cost control; resource utilization and implementation.* May contribute to incident/problem diagnosis and root cause analysis. * May provide input into performance tuning; capacity planning and configuration management for Mastercard components.Experiences* Gains exposure to systems architecture, new technologies, industry standards and best practices.* Participates in global technology initiatives for system and platform architecture* Gains exposure to business resource groups and global communities* Demonstrated initiative in building relationships with colleagues from multiple areas within Mastercard* Exposure to internal resources and toolsEducation (preferred): Bachelor's Degree in Computer Sciences, or Information Systems, or equivalent experience. All About You* Advanced knowledge of Web application architecture and project delivery.* Advanced knowledge of how the Java Virtual Machine works, how Garbage collection works.* Advanced knowledge of load balancers and web application firewalls* Advanced knowledge of network and operating system principles* Vast knowledge of middleware technologies (Web Servers, Application Servers, Queue Managers, Messaging, Caching)* Working knowledge of Database technologies.* Working knowledge of cloud technologies* Solid knowledge of techniques or methodologies to achieve non-functional requirements like reliability, availability, resilience, performance, security.* Working knowledge of Role Based Access Control, Authentication and Authorization mechanisms.* Proficient in root cause analysis and troubleshooting.Skills/Abilities: * Displays leadership and initiative.* Detailed oriented and customer obsessed.* Strong verbal and written communication skills* Ability to multi-task and prioritize efforts.* Ability to pick up new technologies at a quick pace and learn on-the-go* Ability to work with team members located in multiple geographies* Displays excellent collaborative skills with cross-functional teams. * Provide positive customer service to internal business partners.In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.PDN-9bba890c-78bf-4217-b692-0299ad9f2983

Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Title and SummarySenior Sales Operations Analyst (CPQ)Overview:Mastercard is a technology company in the global payments business. We connect consumers, financial institutions, merchants, governments and businesses worldwide and enable them to use secure and convenient electronic forms of payment.Join the industry's most passionate, motivated & engaged global team - Our employees are encouraged to drive innovation every day in support of a more connected world - A World Beyond Cash.* The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.* The D&S Insights and Enablement team is a global team focused on ensuring that all of Data & Services can make data-driven decisions and operate effectively and efficiently. The team is charged with managing and adapting the policies, processes and platforms used across Data & Services.* CPQ Senior Analyst will support strategic and tactical platform projects to improve usability, increase business efficiencies, and deliver enhancements related to Configured Pricing across subscriptions, services, and other pricing schemas for our robust suite of product offerings. This resource will ensure proper governance of the Mastercard product catalog for D&S products along with all associated and downstream relationships to marketing, sales, quote/contracts, Order Management and financials. We also are in the process of implementing Salesforce.com's CPQ solution along with PSQuote for Service Pricing. This resource will be driving improvement efforts and owning vendor relationships to ensure we are getting the most out of the solutions we have available. Role* Drive the roadmap and improvement efforts of Salesforce.com CPQ and other product and pricing systems used by Data and Services.* Partner with our product and pricing organization to ensure best in class governance, process, and pricing are being used within our systems and platforms.* Collect business requirements, write technical stories and work with technology team and developers to test, validate and implement.* Provide training and change management for the CPQ, PSQuote, and Product Catalog user base* Support investigation and resolution of issues, concerns and escalated requests* Conduct periodic Quality Control checks and Data Audits* Support platform maintenance and enhancements as defined in the operations roadmap for integrations and system improvements All About You* BS/BA degree or combination of experience and formal education* Experience implementing and managing a CPQ solution* Skilled Collaborator working with Product and Pricing teams* Demonstrates ability to contribute to support projects/inquiries related to CRM, ERP and other operational systems (Oracle, Salesforce.com, Billing, etc.)* Experience contributing to the delivery of accurate and timely resolutions to inquires * Demonstrates knowledge of customer service standards, processes and tools Demo* Proficient verbal and written communication skills* Advanced software skills; proficient in Microsoft Word, Excel and PowerPoint. Access and Visio a plus* Proven team player with excellent interpersonal skills* Detailed driven and results oriented* Ability to work independently and maintain confidentiality* Keen analytical and proven problem solving skills#LI-JN1#LI-HYBRIDIn the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.Pay RangesArlington, Virginia: $94,000 - $146,000 USDAtlanta, Georgia: $82,000 - $127,000 USDO'Fallon, Missouri: $82,000 - $127,000 USDPurchase, New York: $94,000 - $146,000 USDOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Title and SummarySenior Sales Operations Analyst (CPQ)Overview:Mastercard is a technology company in the global payments business. We connect consumers, financial institutions, merchants, governments and businesses worldwide and enable them to use secure and convenient electronic forms of payment.Join the industry's most passionate, motivated & engaged global team - Our employees are encouraged to drive innovation every day in support of a more connected world - A World Beyond Cash.* The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.* The D&S Insights and Enablement team is a global team focused on ensuring that all of Data & Services can make data-driven decisions and operate effectively and efficiently. The team is charged with managing and adapting the policies, processes and platforms used across Data & Services.* CPQ Senior Analyst will support strategic and tactical platform projects to improve usability, increase business efficiencies, and deliver enhancements related to Configured Pricing across subscriptions, services, and other pricing schemas for our robust suite of product offerings. This resource will ensure proper governance of the Mastercard product catalog for D&S products along with all associated and downstream relationships to marketing, sales, quote/contracts, Order Management and financials. We also are in the process of implementing Salesforce.com's CPQ solution along with PSQuote for Service Pricing. This resource will be driving improvement efforts and owning vendor relationships to ensure we are getting the most out of the solutions we have available. Role* Drive the roadmap and improvement efforts of Salesforce.com CPQ and other product and pricing systems used by Data and Services.* Partner with our product and pricing organization to ensure best in class governance, process, and pricing are being used within our systems and platforms.* Collect business requirements, write technical stories and work with technology team and developers to test, validate and implement.* Provide training and change management for the CPQ, PSQuote, and Product Catalog user base* Support investigation and resolution of issues, concerns and escalated requests* Conduct periodic Quality Control checks and Data Audits* Support platform maintenance and enhancements as defined in the operations roadmap for integrations and system improvements All About You* BS/BA degree or combination of experience and formal education* Experience implementing and managing a CPQ solution* Skilled Collaborator working with Product and Pricing teams* Demonstrates ability to contribute to support projects/inquiries related to CRM, ERP and other operational systems (Oracle, Salesforce.com, Billing, etc.)* Experience contributing to the delivery of accurate and timely resolutions to inquires * Demonstrates knowledge of customer service standards, processes and tools Demo* Proficient verbal and written communication skills* Advanced software skills; proficient in Microsoft Word, Excel and PowerPoint. Access and Visio a plus* Proven team player with excellent interpersonal skills* Detailed driven and results oriented* Ability to work independently and maintain confidentiality* Keen analytical and proven problem solving skills#LI-JN1#LI-HYBRIDIn the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.Pay RangesArlington, Virginia: $94,000 - $146,000 USDAtlanta, Georgia: $82,000 - $127,000 USDO'Fallon, Missouri: $82,000 - $127,000 USDPurchase, New York: $94,000 - $146,000 USDPDN-9bba8b4b-8625-4763-898d-75f73b1b5a35

Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Title and SummarySenior Platform Architect (Infrastructure Design)Senior Platform Architect (Infrastructure Design) OverviewThe Digital Platform Architecture Infrastructure Design Engineering team is looking for a candidate who can help us solve problems, plan, and design the footprint of our systems, and lead Mastercard in definition of standards and best practices.Infrastructure Design at Mastercard is a team of Platform Architects and Engineers responsible for the analysis and design of the infrastructure framework to fit the application, platform or system needs in-line with Mastercard's operational standards and principles. Our team is engaged from the beginning of the analysis and design phase to work with the application teams and other critical teams within Mastercard to ensure the completed infrastructure and application architecture aligns with Mastercard's security, scalability, reliability, and availability standards.* Are you passionate about systems architecture, and ensuring the set of high-level requirements is consistent, complete, correct, and operationally defined?* Would you like to build mission critical middleware infrastructure?* Do you have a high degree of initiative and self-motivation and demonstrate the ability to drive results?* Are you passionate about delivering quality? Then... we would love to hear from you! Major Accountabilities for this role: * Responsible for gathering requirements, conducting infrastructural analysis, and producing robust designs that adhere to approved Mastercard technologies, and ensuring the design meets all Mastercard's technology and security policies.* Responsible for meeting with peers, engineers, application team(s) and user(s), to determine that all the high-level requirements have been met.* Responsible for generating products such as Technical Architecture Documents, technical memos, logical flows, and models to keep the users, architects, and the engineers constantly up to date and in agreement on the architecture and infrastructure layout of an application, system, or platform.* Responsible for ensuring that all architectural products and products with architectural input are maintained in the most current state and never allowed to become obsolete.* Responsible for implementing, managing, and supporting application infrastructure components while leveraging current standards and best practices.* In charge of resolving internet architectural and operational problems impacting infrastructure & product availability and performance globally.* May contribute to the definition of new standards.* May contribute to researching and evaluating new technology for possible deployment in Mastercard's internet infrastructure.* May contribute to ongoing regional projects as assigned; including responsibility for planning; time and cost control; resource utilization and implementation.* May contribute to incident/problem diagnosis and root cause analysis. * May provide input into performance tuning; capacity planning and configuration management for Mastercard components.* Assure system stability and future compatibility by monitoring production execution of all relevant systems.Experiences* Gains exposure to systems architecture, new technologies, industry standards and best practices.* Participates in global technology initiatives for system and platform architecture* Gains exposure to business resource groups and global communities* Demonstrated initiative in building relationships with colleagues from multiple areas within Mastercard* Exposure to internal resources and toolsEducation (preferred): Bachelor's Degree in Computer Sciences, or Information Systems, or equivalent experience. All About You* Advanced knowledge of Web application architecture and project delivery.* Intermediate knowledge of how the Java Virtual Machine works, how Garbage collection works.* Intermediate knowledge of load balancers and web application firewalls* Intermediate knowledge of network and operating system principles* Vast knowledge of middleware technologies (Web Servers, Application Servers, Queue Managers, Messaging, Caching)* Working knowledge of Database technologies.* Working knowledge of cloud technologies* Solid knowledge of techniques or methodologies to achieve non-functional requirements like reliability, availability, resilience, performance, security.* Working knowledge of Role Based Access Control, Authentication and Authorization mechanisms.* Proficient in root cause analysis and troubleshooting.Skills/Abilities: * Detailed oriented and customer obsessed.* Strong verbal and written communication skills* Ability to multi-task and prioritize efforts.* Ability to pick up new technologies at a quick pace and learn on-the-go* Ability to work with team members located in multiple geographies* Displays excellent collaborative skills with cross-functional teams. * Provide positive customer service to internal business partners.In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Title and SummarySenior Platform Architect (Infrastructure Design)Senior Platform Architect (Infrastructure Design) OverviewThe Digital Platform Architecture Infrastructure Design Engineering team is looking for a candidate who can help us solve problems, plan, and design the footprint of our systems, and lead Mastercard in definition of standards and best practices.Infrastructure Design at Mastercard is a team of Platform Architects and Engineers responsible for the analysis and design of the infrastructure framework to fit the application, platform or system needs in-line with Mastercard's operational standards and principles. Our team is engaged from the beginning of the analysis and design phase to work with the application teams and other critical teams within Mastercard to ensure the completed infrastructure and application architecture aligns with Mastercard's security, scalability, reliability, and availability standards.* Are you passionate about systems architecture, and ensuring the set of high-level requirements is consistent, complete, correct, and operationally defined?* Would you like to build mission critical middleware infrastructure?* Do you have a high degree of initiative and self-motivation and demonstrate the ability to drive results?* Are you passionate about delivering quality? Then... we would love to hear from you! Major Accountabilities for this role: * Responsible for gathering requirements, conducting infrastructural analysis, and producing robust designs that adhere to approved Mastercard technologies, and ensuring the design meets all Mastercard's technology and security policies.* Responsible for meeting with peers, engineers, application team(s) and user(s), to determine that all the high-level requirements have been met.* Responsible for generating products such as Technical Architecture Documents, technical memos, logical flows, and models to keep the users, architects, and the engineers constantly up to date and in agreement on the architecture and infrastructure layout of an application, system, or platform.* Responsible for ensuring that all architectural products and products with architectural input are maintained in the most current state and never allowed to become obsolete.* Responsible for implementing, managing, and supporting application infrastructure components while leveraging current standards and best practices.* In charge of resolving internet architectural and operational problems impacting infrastructure & product availability and performance globally.* May contribute to the definition of new standards.* May contribute to researching and evaluating new technology for possible deployment in Mastercard's internet infrastructure.* May contribute to ongoing regional projects as assigned; including responsibility for planning; time and cost control; resource utilization and implementation.* May contribute to incident/problem diagnosis and root cause analysis. * May provide input into performance tuning; capacity planning and configuration management for Mastercard components.* Assure system stability and future compatibility by monitoring production execution of all relevant systems.Experiences* Gains exposure to systems architecture, new technologies, industry standards and best practices.* Participates in global technology initiatives for system and platform architecture* Gains exposure to business resource groups and global communities* Demonstrated initiative in building relationships with colleagues from multiple areas within Mastercard* Exposure to internal resources and toolsEducation (preferred): Bachelor's Degree in Computer Sciences, or Information Systems, or equivalent experience. All About You* Advanced knowledge of Web application architecture and project delivery.* Intermediate knowledge of how the Java Virtual Machine works, how Garbage collection works.* Intermediate knowledge of load balancers and web application firewalls* Intermediate knowledge of network and operating system principles* Vast knowledge of middleware technologies (Web Servers, Application Servers, Queue Managers, Messaging, Caching)* Working knowledge of Database technologies.* Working knowledge of cloud technologies* Solid knowledge of techniques or methodologies to achieve non-functional requirements like reliability, availability, resilience, performance, security.* Working knowledge of Role Based Access Control, Authentication and Authorization mechanisms.* Proficient in root cause analysis and troubleshooting.Skills/Abilities: * Detailed oriented and customer obsessed.* Strong verbal and written communication skills* Ability to multi-task and prioritize efforts.* Ability to pick up new technologies at a quick pace and learn on-the-go* Ability to work with team members located in multiple geographies* Displays excellent collaborative skills with cross-functional teams. * Provide positive customer service to internal business partners.In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.PDN-9bba8bd4-42f4-4eec-ac06-4d8aaa6ffb45

Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Title and SummarySenior Technology Risk AnalystOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Job titleSenior Analyst, Risk ManagementOverviewThe Mastercard Technology Risk Team is looking for a Senior Technology Risk Analyst to support and lead an assurance and controls program supporting core SOC1 requirements to meet customer obligations for Mastercard. Focus will be on providing compliance support, monitoring, and reporting of the ongoing operating effectiveness of the internal control environment. This role is a pivotal part of the Mastercard technology risk function and supports Mastercard's commitment to balancing innovation while protecting the internal control posture. The team assesses internal controls to proactively identify risks, define remediation actions and track remediation efforts. We are looking for someone to join our team and help us meet these compliance goals.The ideal candidate will have the ability to think and act both strategically and tactically while ensuring that the corporation remains compliant with required security, technology, and financial standards, as well as industry best practices.Responsibilities* Support technology risk policies and procedures to minimize exposure and drive proper controls * Engage with internal and external auditors to ensure assurance obligation objectives are met and risk is managed effectively. * Execute control assessments of various business process and IT general controls to identify potential risks or control gaps and to ensure SOC1 control objectives are met.* Track remediation of internal and external issues through to resolution to help improve design and operational effectiveness of controls.* Report formally on the results of assurance/certification objectives, controls, and risk assessments.* Develop and maintain reports, metrics and presentations of progress and results for meetings with customers and regulators.* Collaborate cross-functionally with other Mastercard assurance programs (e.g. SOC2, ISAE 3402, ISAE3000, ISO27001, SOX and PCI/DSS) to ensure alignment across the Technology Risk function.About You * Demonstrate ability to operate with independence and autonomy* Experience with control frameworks (e.g., SOC1, SOC2, ISAE3402/3000, ISO27001 and GDPR)* Bachelor's degree or equivalent combination of education and experience* Strong interpersonal, communication and presentation skills necessary for interaction with business leaders and teams across all levels of the organization* Strong analytical and data storytelling skills to drive change.* Professional certification like CISSP/CISA/CRISC/CIPP or similar, a plus* Contribute to work environment that encourages knowledge of, respect for, and the development of skills to engage with those of other cultures and backgrounds* Familiarity with the financial services industry and payment processing industry, a plusIn the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.Pay RangesO'Fallon, Missouri: $82,000 - $127,000 USDOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Title and SummarySenior Technology Risk AnalystOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Job titleSenior Analyst, Risk ManagementOverviewThe Mastercard Technology Risk Team is looking for a Senior Technology Risk Analyst to support and lead an assurance and controls program supporting core SOC1 requirements to meet customer obligations for Mastercard. Focus will be on providing compliance support, monitoring, and reporting of the ongoing operating effectiveness of the internal control environment. This role is a pivotal part of the Mastercard technology risk function and supports Mastercard's commitment to balancing innovation while protecting the internal control posture. The team assesses internal controls to proactively identify risks, define remediation actions and track remediation efforts. We are looking for someone to join our team and help us meet these compliance goals.The ideal candidate will have the ability to think and act both strategically and tactically while ensuring that the corporation remains compliant with required security, technology, and financial standards, as well as industry best practices.Responsibilities* Support technology risk policies and procedures to minimize exposure and drive proper controls * Engage with internal and external auditors to ensure assurance obligation objectives are met and risk is managed effectively. * Execute control assessments of various business process and IT general controls to identify potential risks or control gaps and to ensure SOC1 control objectives are met.* Track remediation of internal and external issues through to resolution to help improve design and operational effectiveness of controls.* Report formally on the results of assurance/certification objectives, controls, and risk assessments.* Develop and maintain reports, metrics and presentations of progress and results for meetings with customers and regulators.* Collaborate cross-functionally with other Mastercard assurance programs (e.g. SOC2, ISAE 3402, ISAE3000, ISO27001, SOX and PCI/DSS) to ensure alignment across the Technology Risk function.About You * Demonstrate ability to operate with independence and autonomy* Experience with control frameworks (e.g., SOC1, SOC2, ISAE3402/3000, ISO27001 and GDPR)* Bachelor's degree or equivalent combination of education and experience* Strong interpersonal, communication and presentation skills necessary for interaction with business leaders and teams across all levels of the organization* Strong analytical and data storytelling skills to drive change.* Professional certification like CISSP/CISA/CRISC/CIPP or similar, a plus* Contribute to work environment that encourages knowledge of, respect for, and the development of skills to engage with those of other cultures and backgrounds* Familiarity with the financial services industry and payment processing industry, a plusIn the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.Pay RangesO'Fallon, Missouri: $82,000 - $127,000 USDPDN-9bbb4c77-9aca-4d2e-b0c4-9fd701ae9fbd

Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Title and SummarySenior Product Manager - TechnicalRESPONSIBILITIES* Owns the working backwards document and vision for one or more features* Elicits and decomposes business requirements into platform requirements and user stories* Coordinates internal forums to collect and identify feature-level development opportunities* Contributes near-term input (quarterly) for the platform product portfolio and roadmap, prioritizing the backlog while defining the acceptance criteria for user stories* Recommends trade-off decisions on platform product features/depth of features/backlog items* Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests* Owns and manages product documentation ensuring features and associated documentation are clear and easily consumable by other engineering teams* Enables self-service support and/or works to reduce overhead* Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product and inform the backlog* May participate with the business in customer research to inform platform product feature needs* Coordinates with interdependent teams on platform product requirements* Keeps close to the design of the user experience* Continuously monitors feature development at the feature level adjusting throughout implementation as needed* Reviews product demo against acceptance criteria for the feature set* Prepares launches and monitors platform performances, adoption, and operational health for feature sets* Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature* Stays aligned with GTM plans for the feature set* Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues* Mentors team members* Assists with candidate selection and onboardingJOB SPECIFIC EXPERIENCES* Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems involved with your projects. This includes the business requirements and associated use cases, Mastercard customer's experience, Mastercard's back office systems, the technical slack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance.* Understands and can explain the business context and the associated customer use cases* Proficient at grooming user stories, setting entrance/exit criteria and prioritizing a platform product backlog* Understands the technologies supporting the platform product and are able to hold your own in debates with other PM-Ts, TPMs, SDEs, and SPMs* Recognize discordant views and take part in constructive dialog to resolve them* Verbal and written communication is clear and concise* Improve team processes that accelerate delivery, drive innovation, lower costs, and improve qualityIn the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.Pay RangesO'Fallon, Missouri: $99,000 - $158,000 USDOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Title and SummarySenior Product Manager - TechnicalRESPONSIBILITIES* Owns the working backwards document and vision for one or more features* Elicits and decomposes business requirements into platform requirements and user stories* Coordinates internal forums to collect and identify feature-level development opportunities* Contributes near-term input (quarterly) for the platform product portfolio and roadmap, prioritizing the backlog while defining the acceptance criteria for user stories* Recommends trade-off decisions on platform product features/depth of features/backlog items* Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests* Owns and manages product documentation ensuring features and associated documentation are clear and easily consumable by other engineering teams* Enables self-service support and/or works to reduce overhead* Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product and inform the backlog* May participate with the business in customer research to inform platform product feature needs* Coordinates with interdependent teams on platform product requirements* Keeps close to the design of the user experience* Continuously monitors feature development at the feature level adjusting throughout implementation as needed* Reviews product demo against acceptance criteria for the feature set* Prepares launches and monitors platform performances, adoption, and operational health for feature sets* Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature* Stays aligned with GTM plans for the feature set* Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues* Mentors team members* Assists with candidate selection and onboardingJOB SPECIFIC EXPERIENCES* Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems involved with your projects. This includes the business requirements and associated use cases, Mastercard customer's experience, Mastercard's back office systems, the technical slack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance.* Understands and can explain the business context and the associated customer use cases* Proficient at grooming user stories, setting entrance/exit criteria and prioritizing a platform product backlog* Understands the technologies supporting the platform product and are able to hold your own in debates with other PM-Ts, TPMs, SDEs, and SPMs* Recognize discordant views and take part in constructive dialog to resolve them* Verbal and written communication is clear and concise* Improve team processes that accelerate delivery, drive innovation, lower costs, and improve qualityIn the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.Pay RangesO'Fallon, Missouri: $99,000 - $158,000 USDPDN-9bc35c32-ea86-423d-9155-bd91af2d507a

Start something good. Empower your career. Become an employee owner at Cenlar. Employee owners have made Cenlar the nation's leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. Company ownership, a promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. Consider this opportunity to join our team as a Mortgage Servicing Professional (MSP), Collections II.The Mortgage Servicing Professional (MSP), Collections is responsible for handling mortgage servicing of early stage collections calls (< 45 days past due) in a blended auto-dialer environment (inbound and outbound), efficiently, professionally and in a courteous, friendly manner. These positions are responsible for executing excellent listening, problem resolution and communication skills (verbal/written).Responsibilities: Handles all levels of mortgage collections inquiries (i.e. processing payments, setting up repayment plans, and delinquency negotiation for curing the delinquency) Responsible for managing delinquent loans in the 5-44 day delinquency range. Researches and resolves customer inquiries and Level 1 complaints via the phone, with a focus on providing first call resolution. Monitors the status of delinquent accounts Initiates collection actions by notifying account holders and cosigners of delinquent status Ability to work in a fast paced, structured environment adhering to key performance metrics with high emphasis on quality and productivity Promotes products and services with focus on customer satisfaction and retention Responsible for working to meet individual, team, and departmental goals for service level agreements and client satisfaction on a daily basis Collaborates with internal resources to provide solutions to customers Responsible for identifying process improvements in daily duties May be Responsible for working specialized products/campaigns Completes other duties and projects as assigned by the supervisor/manager Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar's reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Interface: External - Mortgagors, Real estate Agents, Title Insurance Representatives, Investors, Clients Internal - All internal departments throughout the company, primary focus on servicing areas: Customer Service, Client Relations, Cash Management, Payoffs, Default, Insurance, Tax, Special Products, Exception Processing Qualifications: High school degree or GED required Associate's degree and/or combination of post-secondary education and experience is a plus 2+ years of experience in the mortgage servicing industry and/or collections call center environment General mortgage banking knowledge preferred Meet performance metric requirements for a minimum of 12 months (including tasks) Strong work ethic including strict adherence to work schedule times and deadlines Flexibility and ability to adapt to change quickly Ability to work with all levels of management Strong interpersonal relationship skills Strong written and verbal communication skills Excellent listening skills Strong problem resolution skills Must be able to work nights and weekends; variable schedule(s) as necessary Candidates will be assessed based on relevant skills and experience It is critical that you have an understanding of the following: Requirements under Telephone Consumer Protection Act, specifically Exemptions and Other Provisions Requirements under FDCPA Fair Debt and Collections Practices Act Requirements under Regulation E (Electronic Funds Transfer Act), specifically, Coverage, Initial Disclosures and Preauthorized Transfers Requirements under Regulation Z (Truth in Lending Act), specifically Prohibited Acts or Practices and Certain Requirements for Credit Secured by a Dwelling Requirements under Regulation X (Real Estate Settlement Procedures Act), specifically Mortgage Servicing Transfers Requirements under Regulation V (Fair Credit Reporting Act), specifically Reasonable Policies and Procedures Concerning the Accuracy and Integrity Furnished Information Requirements under the Service member Civil Relief Act, specifically Notification of Being Called for Active Duty Requirements under Flood Disaster Protection Act Total Rewards:As an employee-owner at Cenlar, you'll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement. Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.