Front Desk Salary in New York, NY

Job Description Summary Assist in managing all aspects of front office areas, which may include but not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. Serve as Front Office Manager in his/her absence.Job Description Job Description Summary Assist in managing all aspects of front office areas, which may include but not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. Serve as Front Office Manager in his/her absence.Job Description Act independently as MOD, covering morning and evening shifts.Supervise all front office staff including front desk, communications, uniform services and concierge.Offer MOD support to other unsupervised departments as needed.Act as Travel pass champion.Distribute minutes and conduct Manager's Meeting.Oversee VIP arrivals.Perform VIP Escorts.Act as Lobby AmbassadorTrack and follow up on in-house guest challenges.Resolve guest related issues.Liaison with other departments to ensure guest satisfaction.Assist with post-stay guest follow up.Perform Property rounds.Act as Front Office representative during Pre-Cons.Monitor and coordinate concierge requests.Provide site tours of the hotel.Deliver Passionate & Engaging Service to our Guests.You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations.You will consistently deliver our GUEST model:Greet or welcome everyone, warmly with a smile.Use eye and ear contact and guest's name.Establish/anticipate needs.Solve and own all requests/complaints.Thank everyone.Build solid relationship with your Colleagues.Treat colleagues with respect and dignityOther duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.#LI-JL1 Additional Job Information/Anticipated Pay Range Pay range $30.00 - $32.00. Base pay offered may vary depending on various factors, including but not limited to: job related knowledge, skills and job specific/overall experience. Additional Job Description A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.Track record of delivering exceptional guest or client experience.Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.Appropriate professional appearance and demeanor.Knowledge of Opera and internet software preferred.Ability to read and comprehend simple instructions, short correspondence and memos.Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Track record of delivering exceptional guest or client experience.Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.Bi-Lingual communications skills a plus.Strong communication skills.Appropriate professional appearance and demeanor. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida, and Switzerland.We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to Improve Lives Through Fitness. Our success comes from continuously modeling and promoting the mission, values, and guiding principles with pride and integrity. ROLES AND RESPONSIBILITIES The Front Desk Supervisor position provides a welcoming and safe environment for members and guests during our opening/closing hours through a high level of customer service. This individual will also act as a role model for the Service and Sales Representatives. The Front Desk Supervisor will assist the General Manager/Assistant General Manager with retention by focusing on cancel saves and Accounts Receivable (AR) collections. Below is a list of responsibilities that identify success in the role as a Front Desk Supervisor, additional duties may be assigned. CUSTOMER SERVICE Promote, maintain, and protect the customer experience by developing Service & Sales Representatives (SSR) to be solution-oriented and consistently deliver on our mission, values, and guiding principles. Engage with and build genuine connections with all members and guests to foster their interest in our offerings, drive membership sales through referrals, and encourage their continued retention. Ensure a quick response time to member feedback, complaints, and escalate issues to club management as necessary. Navigate basic questions about membership, services, and billing inquiries. PERFORMANCE MANAGEMENT Hold yourself and the SSR team accountable to high standards of operational excellence. Assist in the support and assessment of SSR performance and development by providing real-time ongoing constructive feedback, focusing on internal development. Willingness to have courageous conversations with team members as needed in accordance with company policy. Exhibit the ability to lead and inspire cooperation and influence behavior. EMPLOYEE RECRUITMENT AND DEVELOPMENT Support the onboarding of new SSRs by utilizing proper immersion plans to ensure clear expectations while setting them up for success. Create an open environment where employees are empowered to ask questions and continue to progress along their Learning Journey. CLUB OPERATIONS Assist the General Manager in administrative tasks including billing calls, confirming appointments and ensuring that Member Experience Walkthroughs (MEW) and Figure 8s are completed daily. Perform all basic system transactions pertaining to enrolling new members and explaining the terms for all membership options. Ensure a consistently clean Welcome Desk at all times and a friendly/inviting customer experience. Partner with GM/AGM to quickly address any incidents, maintenance or equipment issues that are visible to members. Review and adhere to all NYSC documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc. Maintain an acute awareness for all loss prevention matters (i.e., emergency doors locked, alarms functional). Be a hands-on supervisor and lead by example, always approaching your work with our Clubhouse Rules and the mentality of a service-based leader. Be available to SSRs to address questions and concerns in partnership with the GM/AGM. Efficiently check in and handle routine member service tasks using club systems such as creating online accounts, resetting passwords, updating credit cards, collecting past due balances, freezing/cancelling membership agreements, and managing group exercise class reservations. Always report to work on time and in proper uniform to best represent the brand. COMMUNICATION Professionally collaborate with, and communicate all information to, club team and corporate personnel, as well as members and guests, through all permissible media (i.e., e-mail, telephone, social media). Effectively communicate new promotions and services at point of contact, so that the member gets the most out of their gym membership. Contact prospective members and member referrals via call drives to help them begin their fitness journey with us. PRODUCT KNOWLEDGE Exhibit full knowledge of all club offerings and services in order to build value, facilitate the sale of memberships, and promote the business. Educate SSRs on the principles of the brand by being a brand ambassador and ensuring brand consistency. PROBLEM SOLVING Work to resolve issues that affect the service, efficiency, and productivity of the club. Resolve customer complaints by providing customer service-focused solutions to members in a timely manner. Partner with management team to identify and remove barriers to drive results. POSITION REQUIREMENTS & EXPERIENCE 2-3 years of face-to-face customer service experience. At least 1 year of supervisory experience in a fitness, hospitality, or retail environment. Child & Adult AED/CPR certified. Ability to learn and maximize our POS/timekeeping/membership systems. Comfortable leading outreach and referral activities that will generate leads, contacts, and appointments. Successful track record of working in a team-oriented environment. Ability to handle challenging member issues with patience, tact, and the utmost professionalism. A sense of urgency regarding customer service and sales results. Demonstrated communication and interpersonal skills. Highly organized with detail-orientation and proven follow-up skills. Ability to work independently, prioritize responsibilities and multi-task with an appropriate level of urgency. Prolonged periods of standing at the Welcome Desk and working on a computer. Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employees by the company. SCHEDULING REQUIREMENTS Due to the nature of the business, NYSC has specific scheduling guidelines for this position. This full-time position adheres to a weekly opening/closing schedule and working weekend shifts unless otherwise noted/advised. This position is scheduled 15 minutes before opening/after closing to ensure a proper facility walkthrough.

Our client, a hedge fund located in Midtown, Manhattan, is seeking a Temporary to Permanent Receptionist/OM to join their team. This position will be in office 5 days/week. Hours are 8:30am - 5:30pm.Responsibilities:Meeting, greeting, and welcoming clients and visitors, and directing them appropriately;Booking guests and visitors daily into the building management booking system (including walk-in and loading bay access visitors);Notifying company staff of visitor arrival; Managing all meeting room bookings, and maintaining meeting room environment/systems;Setting up Video Conference MS Teams and assisting when needed;Keeping the reception area and meeting rooms tidy and presentable;Answering, screening and managing incoming phone calls to the main enquiry line; Covering incoming calls for other company offices where appropriate;Arranging local and international couriers as well as external courier collections;Arranging taxis and private cars;Booking flights and accommodation for staff as requiredLiaising with C-Suite PA's to ensure all visitors and meetings are covered when CEO, CFO & COO are visiting New YorkManaging security access passes for: new hires, leavers, temporary staff, contractors and replacement passes (including setting up passes with photos, in house access control and building security);Periodic access pass and temporary pass leaver audits;Compiling access control reports daily;Liaison with building reception, security, and management * Liaison with contractors and cleaners visiting the office;Taking Delivery of any Food ordered for in house meetings;Working with NY Kitchen Porter and providing cover for keeping open areas presentable and well maintained during unforeseen and short term planned absenceTracking and ordering office supplies for pantry stationery requirements;Tracking and ordering food & pantry supplies with Facilities Manager oversight Ordering business cards for all offices;Ad-hoc administrative assistance as per business requirements;Ad-hoc PA assistance as per business requirements;Qualifications: Prior experience of working as a Receptionist/Front of house and Admin Support;Excellent communications skills;Excellent customer service skills;Presentable, well mannered;Punctual, reliable and proactive;Flexible when covering periods of absence and early/late meetings;Ability to multi-task and prioritize workloadEffective problem solver and organizedSelf-starter;Experience with Microsoft Outlook, Excel, Word, PowerPointCompensation/Benefits: 60K-65K salary based on experienceBeacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you.Beacon Hill. Employing the Future (TM)

We are looking for a Front Desk Representative to undertake all duties at the desk of our main entrance. You will be the face of the company for all visitors and will be responsible for the first impression we make.The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.The goal is to make guests and visitors feel comfortable while on our premises.

Millennium Hilton New York One UN Plaza is looking for an Assistant Director of Front Office to join our management team! Our Midtown high-rise is the closest hotel to the United Nations and half a mile from Grand Central Station. We're within one mile of Bryant Park, The Morgan Library, and Rockefeller Center. Take in unobstructed views of Manhattan and the East River skylines. Our historic Ambassador Grill and iconic lobby are both official New York City Interior Landmarks. Shift Pattern: Full availability is required for this position. What will I be doing? As an Assistant Director of Front Office, you will be responsible for overseeing front office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The ideal candidate for this role will have 2-3 years of front office management experience in a mid-sized hotel, and experience working with unionized team members.Specifically, you would be responsible for performing the following tasks to the highest standards: Managing daily operations of the front office team, including unionized team members and front office leaders. Participating in executive meetings to ensure front office operations standards are being met. Preparing weekly schedule for front office unionized team members and front office leaders. Managing the budget for the front office. Conducting proper disciplinary action in the form of coaching and counseling. Processing weekly payroll for the front office team. #LI-LG1 What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Meaningful Benefits for Your Career and Well Being We support the well-being and performance of Team Members with industry-leading rewards, recognition, and support to meet their needs: Competitive Salary Best-In-Class PTO (paid time off) Employee Assistance Programs Health and Welfare Benefit Plans 401(k) + match Employee Stock Purchase Plan Go Hilton - Team Member Travel Discounts Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) *This information is a highlight of the major benefits offered. Wages, retirement and paid time off benefits are specific to your location and position. Pay Range: $85,000 - $95,000 / annually

Location: New York, NY (on-site)Job Type: Part-timeSalary: $19-$22/HRSummaryYou'll act as a part-time Office Services member, assisting with the front desk, organizing conference rooms, and handling the upkeep of the office.ResponsibilitiesAssist with front desk receptionist duties, including greeting visitors and answering phonesManage office supplies and restockingCoordinate conference room setups for meetings and eventsMaintain cleanliness and organization of common areas and workspaces.RequirementsPrevious hospitality experience in a similar positionExcellent customer service and communication skillsAbility to lift at least 50lbs

Grow with us...The front office = the heart of every single one of our hotels. It's the team who first greets guests when they step inside 1 Hotel Brooklyn Bridge, attends to their every request, and introduces them to the brand. Supervising that team is a big job, because it requires a diverse range of skills, from analytical thinking and problem solving to self-assuredness and an ability to get along with everyone. Not to mention an almost instinctive desire to enhance the stay of every single guest. We're currently seeking an impossibly charismatic Front Office Manager at our 1 Hotel Brooklyn Bridge. Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience at our hotels. If you feel this role is calling out your name, we'd love to hear from you. About you...Passionate about hotel operations and guest service with a minimum of 2 years' experience working in a Front Office supervisory role, preferably within an upper upscale or luxury hotel environment.A post-secondary diploma or degree would be a plus. Advanced knowledgeable of front office operations, a strong leader and a proven track record in guest and team member engagement and financial performance. Excels at communication, both verbal and written. Knowledge of Union local 6Is able to accommodate a flexible schedule to include days, evenings, weekends and holidays.About us...Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:Designed by Nature work environment.Health & Wellness- Competitive Medical, Dental & Vision, and EAP programRetirement PlanningPaid Personal Days Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!

Our client, a New York based Venture Capital is seeking a Full-Time Receptionist to join their team. This is a fantastic opportunity to work in a collegial and professional environment. There will be opportunity to take on projects and work collaboratively with the administrative team.Company: Venture Capital Firm Position: Receptionist Location: New York, NY Hours: 8:30-5pm M- F (In office position) Salary: 75K range depending on experience + bonus + excellent benefits. Degree Required: YesResponsibilities:Managing security portal and liaising with lobbyManaging visitor management databaseScreening callsManaging incoming/outgoing mailMeeting and greeting visitorsCoordinating with vendors and building staffSupport in-office and externally hosted eventsProvide administrative support to external teams/individualsOther projects and administrative support as neededRequirements:2 years of solid administrative experience (or recent college graduates with strong internships)4-year college degreeFamiliarity with different productivity software: Airtable, Notion, Envoy, Slack, GSuitePolished, articulate, and detail-orientedExtremely organizedPrioritizing welcoming guest experienceShift focus quickly between various projects and priorities

Future Care Consultants is seeking a bright, motivated, organized, and detail-oriented individual to join our Brooklyn office. We are currently only looking for individuals who can work full-time from 9 AM to 5 PM Monday - Friday and can commit to a minimum of 2 years.Job Description:We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for Future Care Consultants. Our Receptionist's duties include offering administrative support across the organization welcoming guests as needed, coordinate front-desk activities, including distributing correspondence and answering and redirecting phone calls.Responsibilities:Serves visitors by greeting, welcoming, and directing them appropriately.Informs callers by answering or referring inquiries.Comfortable with dealing with heavy caller traffic and answering a multi-line phone system.Handling outgoing and incoming mail.Assisting office manager with administrative duties such as faxing, filing, scanning etc.Keeps a safe and clean reception area by complying with procedures, rules, and regulations.Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.Contributes to team effort by accomplishing related results as needed.Qualifications / Skills:Telephone SkillsGreat Verbal CommunicationListeningProfessionalismOrganizationHandles PressureSupply ManagementJob Type: Full-timeSalary: Commensurate based on experienceBenefits:401(k)Dental insuranceHealth insurancePaid time offReferral programSchedule:8 hour shiftMonday to FridayWork Location: In person The ideal candidate is a detail-oriented team player who will be the first point of contact for visitors at the office, greeting them in a polite and well-spoken manner. You will also be assigned duties as required (i.e. organization of inbound and outbound mail, administrative work, and general clerical support). ResponsibilitiesAnswer and direct phone callsDistribute mailAct as first point of contact for visitorsQualificationsHigh school diploma or relevant work experienceAbility to maintain a positive attitudeExcellent communication skills

Company DescriptionLA Consulting NYC is a company that specializes in providing value to businesses in various industries, with a focus on hospitality. Our client is seeking a talented, experienced Front of House Manager. Role DescriptionThis is an exciting full-time on-site role as a Front of House Manager located in New York, NY. The ideal candidate will be responsible for the day-to-day tasks associated with managing front of the house operations including customer service, staff training, sales, and ensuring a positive and seamless experience for guests.QualificationsExcellent communication skillsProven guest service experienceKnowledge of the food and beverage industry in New York CityExperience in training and managing staffSales skillsAbility to multitask and work under pressureLeadership skillsAttention to detail