Customer Service Salary in Minneapolis, MN

Responsibilities:Respond to customer inquiries via Zendesk and phone, manage orders, track deliveries, process returns, and collaborate with the team to improve customer service.Track orders and liaise with carriers to ensure smooth delivery.Process returns by generating shipping labels, receiving returns, and issuing refunds.Utilize various software and systems to document customer interactions and solutionRequirements:Previous office or e-commerce customer service experience is preferred.Familiarity with SAP or Zendesk is helpful but not required.Must be comfortable working with dogs.Flexible and able to work independently or in teams.Strong problem-solving skills and quick to learn product knowledge.Additional Details:Start Date: May 6thPay: $21.63/hr ($45,000/yr)Schedule: Monday-Friday 10am-7pm (permanent shift) with training hours from 8am-5pm for three months.Location: Initial in-office training in North Minneapolis with potential for a hybrid work setup later.Benefits:Paid parking pass providedGrowth opportunitiesMedical, dental, vision insurancePTO, sick pay, and holidaysretirement savingsAll qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

To support our growth, we are looking for a customer service advocate to join our team. This role plays a critical part in ensuring our customers' interactions with Daniels Health are seamless - from communicating to scheduling, issue resolution and fact-finding; you will do it all!An essential service provider to Healthcare, Daniels Health was founded with the vision of "making healthcare safer" - and for the last 20 years in the United States we have achieved this through innovative safety products and clinically-focused waste services that lead the industry. This is our "why", our "how" is delivering the highest standard of service we can; you will be joining a team passionate about service excellence. What does this job involve? • Interfacing with our customers (clinical and support contacts at hospitals and other primary care facilities) via phone and email to answer questions, resolve issues, proactively communicate schedule or stock changes, and manage inbound scheduling requests • Report, investigate and resolve (where applicable) customer requests and complaints via Salesforce ensuring a high degree of accuracy and timeliness in reporting and issue escalation • Maintain and update filing, inventory and database systems (both manual and computer processes) • Work closely with our production and transport team to ensure timely and efficient delivery is met at all customer locations. This includes: • Creating customer manifests • Printing and distributing process documents for daily production • Ensuring stock inventory in conjunction with your Plant Manager • Print waste transfer documentation (Tracking Forms) for transport of waste from the transfer facility to a treatment facility. • Support with routing and rerouting of our trucks on a daily/weekly basis • Liaising with all departments and customers on account changes (billing, sales and logistics) • Generate reports on an as needed basis for the leadership team • Constantly look for new ways to better/improve the current administrative process Who are we looking for? • Someone with a can-do attitude who has a passion for problem-solving and delivering a great customer experience. As the interface with our customers, you will be the critical bridge between customer expectations and service excellence - we're looking for someone who is diligent and self-driven but also brings a friendly and relatable dynamic to our team. Here's some of the skills and attributes that would make you a great fit candidate: • Self-motivated to problem-solve and drive resolutions for a customer • Relationally driven, you will enhance and strengthen our customer relationships • Flexible, adaptable and able to prioritize, no two days are the same! • Works well with others and can motivate people you work with. • 2+ years of administrative and customer service experience within retail or hospitality or corporate will be considered • Intermediate to Advanced with computer systems (Microsoft office suite, etc.) • Salesforce experience would go a long way! • Good communication skills both written and verbal with record-keeping discipline • Ability to work weekends, holidays or flex hours as needed by production demands • Proven experience in improving processes and proceduresHear from Director of Customer Experience as he shares why you should join our customer service team: https://youtu.be/60piXq1WXrI?si=3oyKTapxvfyWpOaRWho are we? We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

Innova Solutions is immediately hiring for a Warranty Part Receiver. Position type: Full-Time, Contract Duration: 6 Month Location: Minneapolis, MN 55420 As a Warranty Part Receiver, you will: Job Summary: Manage the Warranty part return process from part receipt from dealer to part shipment to supplier. The goal will be to maintain the shortest possible cycle times. There are approximately 70-90 parts returned per working day, which are supplied by approx. 35 vendors and counting. It will be critical to develop, follow, and maintain up-to-date best practices and Standard Work procedures that ensure all process are followed consistently and accurately. Standard work will include MDI (Managing for Daily Improvement) in which the candidate will be responsible for tracking and reporting on progress towards goals as well as bringing visibility to any issues or hurdles. Responsibilities: Safety is important; this role requires the use of safety shoes, protective eye wear and gloves. Accountability will be important in this role to manage time and processes, as this role requires a self-motivated person to ensure metrics and goals are met. This position will require standard work adherence and creation as processes need created and maintained, as well as escalation of issues and identifying process improvements. Customer Service Skills are critical, as this role provides support and interfaces with both our dealers, customers, adjacent teams, and the Claims Management team. Standard Work - organize warehouse with spirit of continual change and improvement, key aspects will be utilizing 5S, Lean thinking, and Managing for Daily Improvements (MDI). The position requires detailed process documentation, labeling of work areas, engagement with Vendor Recovery to ensure standard work is accurate and up to date. Part Shipping - This role must accurately and timely ship parts to suppliers in exchange for warranty credit and failure analysis. Parts shipment to suppliers should not exceed 30 days with a couple of exceptions. Part Receiving - Accurately and timely record and receive parts into electronic database, correctly matching component supplier and part number received. Parts to be received into system within 1-2 business days of receiving them. Key Competencies: Business Focus: Understands the business requirements and impact of process breakdowns Planning and Organization: Awareness of trends that may affect shipping or receiving cycle times, and early identification of potentially larger issues Innovation/Change Management: Refocusing on the layout and standard work that will streamline processes, eliminate waste and improve the cycle time between Warranty Claim and Vendor Reimbursement Communication: Able to clearly communicate part return and Computer Database Skills: Proficiency in Microsoft Office Suite, particularly Excel and Word Teamwork/Interpersonal Skills: Builds and retains relationships through positive interactions that influence others to want to work with and achieve the goals. This will be important in working with suppliers, warranty, engineering, supply management and vendor recovery teams Product Knowledge: Demonstrates basic knowledge of refrigeration principles and Thermo King Products MUST HAVE: Basic Competency with Windows Operating Systems (Excel, Word) Ability to demonstrate good communication and customer service skills Ability to work standing 90% of the day and lift 50lbs Comfortable with database systems - such as learning and maneuvering system databases, uploading spreadsheets, barcode scanners, testing database enhancements, etc. NICE TO HAVE: Previous experience with Warranty/Claims or Service Contracts Bilingual - Spanish The ideal candidate will have: 1-3 years of Return Merchandise Authorization / RMA experience. Experience in utilizing Warehouse Management tools. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. Thank you! Dishank Sharma Sr Associate Recruitment PAY RANGE AND BENEFITS: Pay Range*: $20-25 per Hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022) ClearlyRated® Client Diamond Award Winner (2020) One of the Largest Certified MBE Companies in the NMSDC Network (2022) Advanced Tier Services partner with AWS and Gold with MS Website: https://www.innovasolutions.com/ Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected] or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Job Duties/Description:Answer customer service emails, answering product inquires and managing complaints appropriatelyServe as the link of communication between customers, retailer and representative to our internal teamsPrepare regular reports of progress and forecastsAnswer phone calls - providing order information, placing orders and taking paymentsTracking orders and communicating with carriersProcessing returns - providing shipping labels, checking in returns, issuing refundsUsing various software and systems to record customer interaction and solutionsCommunicating with team and management to identify and discuss any potential improvements, consistent issues and concerns, trends, etc.Assist with general customer service tasksRequirements:Must be ok with dogs as the Manager's bring their dogs in the office weeklyPrevious B2C (business to consumer) customer service experience in an office setting is requiredAbility to work independently and in teamsAbility to learn, retain, and relay product knowledgeSolution-based problem solving skillsFlexible with job duties - with this being a small office everyone helps one another out as things get busy!Experience with SAP is great but can be taughtAdditional Info:Pay range: $20-$23/hr depending on experienceSchedule: Monday-Friday 8am-5pm, Summer time you'll have half day Fridays!Location: In-office for training and then flexibleInterview: 1 Microsoft Teams interview with hiring managerAll qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

MUST live in MNPosition Title: Customer Service Representative Level 1M-F 10am-7:30pmCustomer Service Representative Level 1 reps provide front line heavy customer contact and direct customer service support to all customers. Performance of routine and complex tasks related to all aspects of customer support with emphasis on making each customer contact an easy and pleasant experience. Job Duties/Description: * Offer an exceptional customer experience in every interaction* Make outbound calls to customers as needed regarding inquiries, order status and services.o Light email and chat* Enter orders for hearing instruments, accessories, parts, warranties, replacement claims and documents complaints. * Update information in the computer such as warranty registration, username, comments. Creates and maintains logs for statistical purposes. * Notify Customers daily of any out of stock issue with their orders. * Manage around 9 calls/hour, on average (72 calls per day) * Update customer contact information in CRM * May perform miscellaneous tasks/projects as directed by manager. Requirements:* Minimum High School Diploma or GED required* Minimum 3 years of Call Center Customer Service experience * Teamwork, flexibility, reliability are required* Attention to detail and excellent follow up skills* Pleasant, friendly, professional manner, excellent verbal and written communication skills, including excellent listening, speech, telephone voice - must speak clearly, use good grammar, with an adequate vocabulary. * Must be able to handle stress and pressure, have organizational skills, be detail oriented with excellent follow up skills, and meet the department's Call Quality benchmarks. * ** Ability to think on your feet, no script. Every call may be different!* B2B experience is helpful* Requires a positive attitude, ability to multitask, ability to work independently or as part of a team and have a genuine interest in people and desire to help. o Ability to toggle between multiple systems (Salesforce, ERP, Knowledge System) all while talking on the phone.* Experience working in a fast-paced environment and ability to multitask.* Strong written and verbal communication skills* Proficient in working with Outlook, the Internet, Microsoft Word, and Microsoft Excel is required* Salesforce experience is preferredAll qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Responsibilities:Deliver timely, friendly, and informed customer communications through phone, live chat, and email channels.Initiate clarification calls/emails to address order queries, inform about inventory issues, and propose alternatives.Monitor orders ensuring progression to meet customers' deadlines.Process returns and credits promptly, ensuring efficiency in resolution.Investigate and resolve order issues, maintaining clear and effective communication.Provide backup support to the order entry team and actively support all sales activities.Collaborate closely with inside and outside sales representatives to finalize orders and deliver exceptional service.Ensure a seamless new customer onboarding experience.Manage, input, and expand customer and account data in CRM and ERP systems.Qualifications:2+ years of relevant work experience.Previous experience in apparel or promotional products is desiredDemonstrate exceptional attention to detail and strong multitasking abilities.Proficient in Microsoft Office Suite, Excel, and familiarity with ERP and CRM software.Exhibit strong verbal and written communication skills.Additional Info:Pay range: $22-24/hr.Schedule: Mon - Fri, 8am - 5pmType: Direct HireAll qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

The Customer Service Representative is responsible for providing CFMOTO customers (typically end-users), and potential customers with product information, and support for questions and complaints regarding products. Emphasis is on world class customer service that is a competitive advantage and contributes to the growth of the business.Essential Duties & Responsibilities:Responsible for maintaining a high level of customer service, professionalism and projecting a positive image of CFMOTO PowersportsActs as a liaison between the customer and CFMOTO OperationsIdentifies process improvements that facilitate a high level of customer satisfaction internally and externally.Proactively communicates in a timely manner with external dealers/customers about order verification, order status, pricing, shipment status, accounting and quality issues.Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.Communicates, confirms, and conducts follow up regarding service support issues such as, but not limited to: parts, manuals, flat rates, vehicle status, and training.Promotes dealer/customer satisfaction and achieves cycle time reduction through team-based problem solving.Regularly participates in cross-functional teams to solve recurring customer issues.Responsible for answering Company's main phone line and directing calls to appropriate person and / or department.Special projects as assignedQualificationsEducation & Experience RequiredHigh School diploma or equivalent2 - 4 years previous experience in similar roleProficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)High level negotiation and dispute resolution skillsAbility to work in a fast paced and changing environmentEducation & Experience PreferredBachelor's degreePowersports industry knowledge/experience strongly preferredAdditional informationAll applicants must be eligible to work in the USCore business hours are Monday - Friday, 8 am - 5 pm; ability to work required hoursWorking conditions are normal for an office environment

Job Duties/Description: Answering customer service inquiries via Zendesk - ensuring any information in relation to orders is handled quickly and with care, answering product inquires, managing complaints and concerns appropriatelyAnswering customer service phone calls - providing order information, placing orders and taking payments, assisting with any website and product inquiriesTracking orders and communicating with carriersProcessing returns - providing shipping labels, checking in returns, issuing refundsUsing various software and systems to record customer interaction and solutionsCommunicating with team and management to identify and discuss any potential improvements, consistent issues and concerns, trends, etc.Assist with general customer service tasksRequirementsPrevious office experience such as over the phone and email customer service experience - preferredFlexible with job duties - with this being a small office everyone helps one another out as things get busy!Previous e-commerce customer service experience would be amazing but not requiredPrevious SAP or Zendesk experience - helpful to have but will trainAbility to work independently and in teamsAbility to learn, retain, and relay product knowledgeSolution-based problem solving skillsAdditional Info:Pay: $21.63/hr ($45,000/yr)Schedule: Permanent shift: Monday-Friday 10am-7pm.Location: In-office 100% for training and then a hybrid option will be offered once performance shows you can work partially from homeDuration: Temp to hire on permanentAll qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.