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Customer Service Salary in Middletown, NY

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Patient Services Associate - Old Saybrook - Full Time - Bilingual (English & Spanish) - $21.00/hr
Community Health Center, Middletown
Job Description Summary:The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.Job Description:The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency's commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned. ROLE AND RESPONSIBILITIESPatient experience:Provide exceptional customer service to all patients, visitors and callersOversee the safe, efficient, and comfortable atmosphere of the reception areaGreet patients and other visitors to the agency and assist them as appropriateReview schedules daily to ensure accuracy and fill appointment opportunitiesSchedule and reschedule appointments in accordance with CHC scheduling guidelinesCollect, verify, update and document patient demographics, insurance information and formsReconcile patient visits dailyInsurance:Verify active insurance coverage and status and update information as necessaryCollect patient payments, balances and copaysAssist patients with payment plans/sliding fee applications, and ensure applications are up-to-dateComplete end of day reporting and ensure records balancePhones:Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelinesEnsure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocolsHIPAA:Consistently ensure and maintain patient confidentialityOther:Escalate concerns to site leads/Operations Manager and offer suggestions for improvementSupports manager in monitoring inventory of supplies for the officeMeet and exceed assigned individual and departmental goalsOther duties and projects as assignedQUALIFICATIONSAssociates degree, medical office or medical assistant degree requiredBilingual skills, Spanish speaking, RequiredExceptional customer service skillsExcellent Verbal and written communication skillsProven ability to multi taskProblem Solving and critical thinking skillsExcellent organizational skillsHealthcare experience in Medical, Dental, or Behavioral Health preferredExperience with Microsoft Power Point, Excel, Word, preferredPHYSICAL REQUIREMENTS/WORK ENVIRONMENTHours will vary; our schedules range Monday-Friday from 7am-7pm and SaturdaysMinimal physical effort. Must be able to operate computer and telephone continuouslyRegular regional travel as necessaryCommunity Health Center Company Benefits for Full-Time Employees: For Health & WellnessMedical plans with Health Spending and Flexible Spending AccountsHealth Reimbursement Arrangement AccountsDental and Vision PlansWellness Incentive ProgramLife and Disability InsuranceVoluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner's Insurance, Legal Services.For Financial Success403(b) plan with a discretionary company match after 1 year of employment.For Great Work Life Balance:Paid time offPaid Parental LeavePaid holidaysEmployee Assistance ProgramsFor Professional and Educational AdvancementTuition ReimbursementPlease note- some of these benefits do not apply to part-time, temporary, or per-diem roles. Organization Information:Location:City:State:Time Type:Full time
Patient Services Associate - Stamford 5th St.- Full Time - Bilingual (English & Spanish) - $21.00/hr
Community Health Center, Middletown
Job Description Summary:The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.Job Description:The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency's commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned. ROLE AND RESPONSIBILITIESPatient experience:Provide exceptional customer service to all patients, visitors and callersOversee the safe, efficient, and comfortable atmosphere of the reception areaGreet patients and other visitors to the agency and assist them as appropriateReview schedules daily to ensure accuracy and fill appointment opportunitiesSchedule and reschedule appointments in accordance with CHC scheduling guidelinesCollect, verify, update and document patient demographics, insurance information and formsReconcile patient visits dailyInsurance:Verify active insurance coverage and status and update information as necessaryCollect patient payments, balances and copaysAssist patients with payment plans/sliding fee applications, and ensure applications are up-to-dateComplete end of day reporting and ensure records balancePhones:Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelinesEnsure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocolsHIPAA:Consistently ensure and maintain patient confidentialityOther:Escalate concerns to site leads/Operations Manager and offer suggestions for improvementSupports manager in monitoring inventory of supplies for the officeMeet and exceed assigned individual and departmental goalsOther duties and projects as assignedQUALIFICATIONSAssociates degree, medical office or medical assistant degree requiredBilingual skills, Spanish speaking, RequiredExceptional customer service skillsExcellent Verbal and written communication skillsProven ability to multi taskProblem Solving and critical thinking skillsExcellent organizational skillsHealthcare experience in Medical, Dental, or Behavioral Health preferredExperience with Microsoft Power Point, Excel, Word, preferredPHYSICAL REQUIREMENTS/WORK ENVIRONMENTHours will vary; our schedules range Monday-Friday from 7am-7pm and SaturdaysMinimal physical effort. Must be able to operate computer and telephone continuouslyRegular regional travel as necessaryFull-Time:Community Health Center Company Benefits for Full-Time Employees: For Health & WellnessMedical plans with Health Spending and Flexible Spending AccountsHealth Reimbursement Arrangement AccountsDental and Vision PlansWellness Incentive ProgramLife and Disability InsuranceVoluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner's Insurance, Legal Services.For Financial Success403(b) plan with a discretionary company match after 1 year of employment.For Great Work Life Balance:Paid time offPaid Parental LeavePaid holidaysEmployee Assistance ProgramsFor Professional and Educational AdvancementTuition ReimbursementPlease note- some of these benefits do not apply to part-time, temporary, or per-diem roles. Organization Information:Location:City:State:Time Type:Full time
Patient Services Associate - Middletown - Full Time - Bilingual (English & Spanish) - $21.00/hr
Community Health Center, Middletown
Job Description Summary:The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.Job Description:Organization Information:Job DescriptionThe Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency's commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned. ROLE AND RESPONSIBILITIESPatient experience:Provide exceptional customer service to all patients, visitors and callersOversee the safe, efficient, and comfortable atmosphere of the reception areaGreet patients and other visitors to the agency and assist them as appropriateReview schedules daily to ensure accuracy and fill appointment opportunitiesSchedule and reschedule appointments in accordance with CHC scheduling guidelinesCollect, verify, update and document patient demographics, insurance information and formsReconcile patient visits dailyInsurance:Verify active insurance coverage and status and update information as necessaryCollect patient payments, balances and copaysAssist patients with payment plans/sliding fee applications, and ensure applications are up-to-dateComplete end of day reporting and ensure records balancePhones:Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelinesEnsure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocolsHIPAA:Consistently ensure and maintain patient confidentialityOther:Escalate concerns to site leads/Operations Manager and offer suggestions for improvementSupports manager in monitoring inventory of supplies for the officeMeet and exceed assigned individual and departmental goalsOther duties and projects as assignedQUALIFICATIONSAssociates degree, medical office or medical assistant degree requiredBilingual skills, Spanish speaking, RequiredExceptional customer service skillsExcellent Verbal and written communication skillsProven ability to multi taskProblem Solving and critical thinking skillsExcellent organizational skillsHealthcare experience in Medical, Dental, or Behavioral Health preferredExperience with Microsoft Power Point, Excel, Word, preferredPHYSICAL REQUIREMENTS/WORK ENVIRONMENTHours will vary; our schedules range Monday-Friday from 7am-7pm and SaturdaysMinimal physical effort. Must be able to operate computer and telephone continuouslyRegular regional travel as necessaryCommunity Health Center Company Benefits for Full-Time Employees: For Health & WellnessMedical plans with Health Spending and Flexible Spending AccountsHealth Reimbursement Arrangement AccountsDental and Vision PlansWellness Incentive ProgramLife and Disability InsuranceVoluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner's Insurance, Legal Services.For Financial Success403(b) plan with a discretionary company match after 1 year of employment.For Great Work Life Balance:Paid time offPaid Parental LeavePaid holidaysEmployee Assistance ProgramsFor Professional and Educational AdvancementTuition ReimbursementPlease note- some of these benefits do not apply to part-time, temporary, or per-diem roles. Location:Community Health Center of MiddletownCity:MiddletownState:ConnecticutTime Type:Full time
Patient Services Associate - Waterbury- Full Time - Bilingual (English & Spanish) - $21.00/hr
Community Health Center, Middletown
Job Description Summary:The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.Job Description:The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency's commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned. ROLE AND RESPONSIBILITIESPatient experience:Provide exceptional customer service to all patients, visitors and callersOversee the safe, efficient, and comfortable atmosphere of the reception areaGreet patients and other visitors to the agency and assist them as appropriateReview schedules daily to ensure accuracy and fill appointment opportunitiesSchedule and reschedule appointments in accordance with CHC scheduling guidelinesCollect, verify, update and document patient demographics, insurance information and formsReconcile patient visits dailyInsurance:Verify active insurance coverage and status and update information as necessaryCollect patient payments, balances and copaysAssist patients with payment plans/sliding fee applications, and ensure applications are up-to-dateComplete end of day reporting and ensure records balancePhones:Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelinesEnsure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocolsHIPAA:Consistently ensure and maintain patient confidentialityOther:Escalate concerns to site leads/Operations Manager and offer suggestions for improvementSupports manager in monitoring inventory of supplies for the officeMeet and exceed assigned individual and departmental goalsOther duties and projects as assignedQUALIFICATIONSAssociates degree, medical office or medical assistant degree requiredBilingual skills, Spanish speaking, RequiredExceptional customer service skillsExcellent Verbal and written communication skillsProven ability to multi taskProblem Solving and critical thinking skillsExcellent organizational skillsHealthcare experience in Medical, Dental, or Behavioral Health preferredExperience with Microsoft Power Point, Excel, Word, preferredPHYSICAL REQUIREMENTS/WORK ENVIRONMENTHours will vary; our schedules range Monday-Friday from 7am-7pm and SaturdaysMinimal physical effort. Must be able to operate computer and telephone continuouslyRegular regional travel as necessaryFull-Time:Community Health Center Company Benefits for Full-Time Employees: For Health & WellnessMedical plans with Health Spending and Flexible Spending AccountsHealth Reimbursement Arrangement AccountsDental and Vision PlansWellness Incentive ProgramLife and Disability InsuranceVoluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner's Insurance, Legal Services.For Financial Success403(b) plan with a discretionary company match after 1 year of employment.For Great Work Life Balance:Paid time offPaid Parental LeavePaid holidaysEmployee Assistance ProgramsFor Professional and Educational AdvancementTuition ReimbursementPlease note- some of these benefits do not apply to part-time, temporary, or per-diem roles. Organization Information:Location:City:State:Time Type:Full time
Cashier & Front End Services
Walmart, Middletown
What you'll do atYou play a major role in how our customers feel when they leave the store. You might be the first, last, and sometimes only associate a customer interacts with. That's why it's so important to smile, greet, and thank every customer. You are an ambassador of Walmart.The pace can be intense, especially in the evenings, weekends, and holiday seasons. There are times when you must juggle several tasks in a short amount of time while helping customers: scan items, explain a price, bag items properly, count cash back, and keep your area clean--you get the idea! It takes a special person who is positive, can multi-task and has a passion for customer service and helping others.At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com.The hourly wage range for this position is $14.00 to $26.00.*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual or quarterly performance incentives.Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Duties and Responsibilities CashierSmile, greet, and thank customers with a positive attitudeStand for long periods of time while checking out customers quickly and accuratelyKeep your area clean and presentableAnswer customer questions and help them with their needsBe available to assist associates across the store as neededCart and JanitorialEnsure customers have a great first and last impressionGather carts from the parking lotOperate equipment to move carts from the parking lot to inside the storeClean restrooms, salesfloor, and parking lot as neededHave a positive attitude in all weather conditions.* For a complete list of duties and responsibilities, please see the actual job description.#storejobs About WalmartAt Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.All the benefits you need for you and your family Multiple health plan options, including vision & dental plans for you & dependents Financial benefits including 401(k), stock purchase plans, life insurance and more Associate discounts in-store and online Education assistance for Associate and dependents Parental Leave Pay during military service Paid Time off - to include vacation, sick, parental Short-term and long-term disability for when you can't work because of injury, illness, or childbirth Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.Frequently asked questions On average, how long does it take to fill out an application?On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time. Can I change my application after submitting?No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button. How do you protect my personal information?Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart. What are the recommended Internet Browsers for applying for open roles?Internet Explorer 8.0+Firefox 4.0+Safari 4.0+Chrome 12+
Patient Services Associate - Middletown, CT (On-site) - Full Time - Bilingual Preferred (English & Spanish) - $21.00/hr
Community Health Center, Middletown
Job Description Summary:Job Description:ROLE AND RESPONSIBILITIESPatient experience:Provide exceptional customer service to all patients, visitors and callersOversee the safe, efficient, and comfortable atmosphere of the reception areaGreet patients and other visitors to the agency and assist them as appropriateReview schedules to ensure accuracy and fill appointment opportunitiesSchedule and reschedule appointments in accordance with CHC scheduling guidelinesCollect, verify, update and document patient demographics, insurance information and formsReview and complete Telephone encounters (TEs) timely and accuratelyReconcile patient visits dailyInsurance:Verify active insurance coverage and status and keep information updatedCollect patient payments, balances and copaysAssist patients with payment plans/sliding fee applications, and ensure applications are up-to-dateComplete end of day reporting and ensure records balancePhones:Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelinesEnsure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocolsHIPAA:Consistently ensure and maintain patient confidentialityOther:Escalate concerns to site leads/Operations Manager and offer suggestions for improvementSupport Operations Manager in monitoring inventory of supplies for the officeMeet and exceed assigned individual and departmental goalsOther duties and projects as assignedQUALIFICATIONSAssociates degree, medical office or medical assistant degree required.Bilingual skills, Spanish speaking, preferred.Exceptional customer service skillsExcellent Verbal and written communication skillsProven ability to multitaskProblem Solving and critical thinking skillsExcellent organizational skillsHealthcare experience in Medical, Dental, or Behavioral Health preferredExperience with Microsoft Power Point, Excel, Word, preferredPHYSICAL REQUIREMENTS/WORK ENVIRONMENTHours may range from 8:00am-7:00pm Monday - Thursday, 8:00am-5:00pm Friday and 1 Saturday a month from 8:00am-4:00pmMinimal physical effort. Must be able to operate computer and telephone continuouslyRegular regional travel as necessaryCommunity Health Center Company Benefits for Full-Time Employees: For Health & WellnessMedical plans with Health Spending and Flexible Spending AccountsHealth Reimbursement Arrangement AccountsDental and Vision PlansWellness Incentive ProgramLife and Disability InsuranceVoluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner's Insurance, Legal Services.For Financial Success403(b) plan with a discretionary company match after 1 year of employment.For Great Work Life Balance:Paid time offPaid Parental LeavePaid holidaysEmployee Assistance ProgramsFor Professional and Educational AdvancementTuition ReimbursementOrganization Information:The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.Location:Community Health Center of MiddletownCity:MiddletownState:ConnecticutTime Type:Full time
Customer Experience and Quality Manager
Schneider Electric USA, Inc, Middletown
The Quality Manager is responsible for providing leadership and management for quality and customer satisfaction, as well as building the quality policy and culture of our sites. The person in this role will manage quality assurance, control processes, and programs by developing, implementing, and administering quality standards and procedures assuring product quality, continual improvement, and customer satisfaction across distribution center site.What will you do? Manage Quality and the Customer Experience in the Distribution Center Manage the performance and competence of a team of quality techs, quality engineers and claims processors Be the Voice of the Customer Interact regularly with customers to better understand their expectations and concerns Represent the voice of customer and drive the customer centricity within the entity Influence the decision process of the entity to always take into account the voice of the customers (Schneider Performance System, etc.) Contribute to improving customer satisfaction and achieving quality goals by defining, implementing and managing action plans Quality Excellence Run Customer Service and Quality related processes (Issue to Prevention) Drive Quality Excellence in Supply Chain (from Suppliers to Customers: receiving, picking, packing, shipping, transportation, returns, etc.) Drive the relevant quality programs and methods (8D, Lean 6 sigma, SPS, etc.) to ensure continuous improvement Contribute to the Tailored Supply Chain implementation Suggest technology or new processes to minimize human error thru automation Quality System Implement the Schneider quality policy, define CS&Q roles, targets and objectives within the entity Advocate to drive and implement the Global directives and policies Manage the Quality Management System (IMS) of the entity Network continuously with CS&Q teams to ensure their entity's needs are understood and considered Identify & capitalize on best practices in quality Ensure the right level of competency for the CS&Q teams What qualifications will make you successful? Bachelor of Science in Engineering (Mechanical, Electrical, Electronic or Industrial Engineer) 3+ years of experience in a Quality role Experience in logistics operations Experience in driving improvement through problem solving methodologies such as 8D Process robustness experience (PFMEA) Customer Oriented mindset Project Management skills Strong communication and influencing skills Experience with managing people Strong Analytical skills Change management skills Lean Six Sigma certification Experience with ISO methodologies and practices Experience on Quality fundamentals and Quality basics from automotive Basic knowledge of APQP (Advance Product Quality Planning) Basic knowledge with IATF 16949 Experience with Preventive actions (Poka Yoke and Jidoka) What's in it for me? Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave,401(k)+ match, and more Who will you report to?Distribution Center DirectorLet us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. Why us?Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.€25.7bn global revenue137 000+ employees in 100+ countries45% of revenue from IoT5% of revenue devoted for R&DYou must submit an online application to be considered for any position with us. This position will be posted until filledIt is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.The Quality Manager is responsible for providing leadership and management for quality and customer satisfaction, as well as building the quality policy and culture of our sites. The person in this role will manage quality assurance, control processes, and programs by developing, implementing, and administering quality standards and procedures assuring product quality, continual improvement, and customer satisfaction across distribution center site.What will you do? Manage Quality and the Customer Experience in the Distribution Center Manage the performance and competence of a team of quality techs, quality engineers and claims processors Be the Voice of the Customer Interact regularly with customers to better understand their expectations and concerns Represent the voice of customer and drive the customer centricity within the entity Influence the decision process of the entity to always take into account the voice of the customers (Schneider Performance System, etc.) Contribute to improving customer satisfaction and achieving quality goals by defining, implementing and managing action plans Quality Excellence Run Customer Service and Quality related processes (Issue to Prevention) Drive Quality Excellence in Supply Chain (from Suppliers to Customers: receiving, picking, packing, shipping, transportation, returns, etc.) Drive the relevant quality programs and methods (8D, Lean 6 sigma, SPS, etc.) to ensure continuous improvement Contribute to the Tailored Supply Chain implementation Suggest technology or new processes to minimize human error thru automation Quality System Implement the Schneider quality policy, define CS&Q roles, targets and objectives within the entity Advocate to drive and implement the Global directives and policies Manage the Quality Management System (IMS) of the entity Network continuously with CS&Q teams to ensure their entity's needs are understood and considered Identify & capitalize on best practices in quality Ensure the right level of competency for the CS&Q teams What qualifications will make you successful? Bachelor of Science in Engineering (Mechanical, Electrical, Electronic or Industrial Engineer) 3+ years of experience in a Quality role Experience in logistics operations Experience in driving improvement through problem solving methodologies such as 8D Process robustness experience (PFMEA) Customer Oriented mindset Project Management skills Strong communication and influencing skills Experience with managing people Strong Analytical skills Change management skills Lean Six Sigma certification Experience with ISO methodologies and practices Experience on Quality fundamentals and Quality basics from automotive Basic knowledge of APQP (Advance Product Quality Planning) Basic knowledge with IATF 16949 Experience with Preventive actions (Poka Yoke and Jidoka)
New Horizons Family Services Coordinator - AmeriCorps Member
Community Health Center, Middletown
Job Description Summary:Job Description:Healthy Communities is CHC's Public Health AmeriCorps program designed to create cohesion in vulnerable communities and to promote healthcare and support services through outreach, awareness, linkage to care and support. Healthy Communities also serves to identify the unique and integral needs of our communities and neighborhoods and to establish strategic plans to address them. Service delivery will directly address the public health crisis in vulnerable communities and make healthcare and support services accessible through flexible delivery of services. AmeriCorps members will conduct community outreach, education, patient engagement, and link patients to CHCI care and referrals to community based assistance. Additionally, AmeriCorps members will participate in statewide and local activities which promote awareness of health and health services.This is an AmeriCorps Member role - New Horizons Family Services Coordinator - that supports the New Horizons Domestic Violence Services in Middletown.Terms & Program Benefits:6 months of service starting March 4, 2024 through August 30, 2024Serve a minimum of 35 hours a week for a total of 900 hours during service term (*smaller time commitments may be considered)$8,800 stipend over the course of 6 months, paid in bi-weekly incrementsAn education award of $3,447.50 at the end of successful service term completionThis is not a staff or volunteer position.This is the opportunity for you if you:Possess a caring attitude and personable demeanorSensitive to the issues facing persons in abusive relationshipsAre extremely organized and pay great attention to detailHave an interest in domestic violence (DV) and intimate partner violence (IPV) as it pertains topublic health/education/social workThrive in a fast paced environmentCan take initiative and work independently as well as part of a teamAs a New Horizons Program Assistant for the Community Health Center, Inc., you will:Conduct monthly patient health education workshops; monitor the completion of pre-post surveys by workshop participants; and complete data entry for workshops and surveys.Track and document all completed patient engagement activities in patient's electronic health record.Provide individual patient health education to clients to encourage scheduling and completing routine care appointments.Provide case management and care coordination for shelter and hotel residents in support of healthcare services.Increase linkage for clients to healthcare opportunities, agencies, and providers that will benefit clients.Create client friendly healthcare materials and other promotional materials.Collaborate with New Horizons Program Manager and Community Based Program Manager to establish and coordinate a Domestic Violence Advisory Group for Middlesex County.Plan, promote and execute monthly activities for residents of the shelter.Create a system to organize and manage the shelter's donations that allows for easy inventory, tracking and distribution of items.Gather and compile database of community resources related to domestic violence and provide electronic access to New Horizons and CHC staff.Actively participant in all New Horizons, CHC, and partner meetings.Qualifications:High school or equivalent requiredProficiency in Microsoft office and internet-related applicationsExcellent time management and organizational skillsExcellent oral and written skillsSuccessful clearance of all required criminal history checks (NSCHC)Able to travel between CHC sites and in statePreferred:Associate's degree in public health, social work related fieldKnowledge and understanding of community resourcesExperience in providing crisis intervention, coordination of services, advocacy and community outreach in working with vulnerable populationsExperience in resource developmentOrganization Information:Community Health Center, Inc. (CHC), with offices in Connecticut, Colorado and California, is one of the country's most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 600,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and ConferMed.Location:Community Health Center of MiddletownCity:MiddletownState:ConnecticutTime Type:Part time
Customer Sales Representative
NAPA Auto Parts, Middletown
Middletown, CT, USAFull time2024-03-27R24_0000008004The Role:Are you passionate about finding and winning new customers Do you thrive off of ""the hunt"" for finding new business, closing deals and sustaining these relationships even after the sale If this sounds like a perfect fit for you, our NAPA sales team would love to hear from you! Specifically, we are seeking self-motivated Customer Sales Representative to achieve success in a pay for performance (we offer a base pay plus commission), business to business, outside sales role through growing our current customers and creating new customers by promoting our entire line of products and services.This is the right opportunity for you if you:Have a passion for 'the hunt' and winning customersEnjoy building and sustaining customer relationshipsEnjoy promoting an entire line of products because you truly believe in the productsTruly love and understand basic selling conceptsA Day in the life:Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profitsPromote the entire line of NAPA products and programs to Wholesale CustomersWork with local Store Manager to develop plans to increase sales and proactively initiate, contact, manage and develop leads on a local basisIdentify specific needs of customers and align solutions with NAPA's offeringsWork with manufacturer's representatives to improve program offerings and grow customer knowledge of linesEngage customers and keep them connected through all of NAPA's eSales programsPerform educational seminars, clinics and presentations on NAPA product lines and servicesMaintain customer satisfaction and provide strong customer service including solving customer problems, complaints and questions in person or by telephoneWhat youll need:Prior experience in a Retail store or outside sales2+ years of experience in a customer focused role and the ability to perform in a quota-driven environmentUnderstand and demonstrate basic selling skills such as preparing for the sales call, managing the customer meeting, handling customer resistance, closing the sale and account maintenanceCapability to present information in group meetingsValid driver license with no more than 2 moving violations in the last 4 years requiredAnd if you have this, even better:Bachelor's DegreeBackground in the Automotive IndustryWhy NAPA may just be the right place for you:Base Salary plus commissionVehicle & Cell phone allowanceOutstanding health benefits and 401KStable company. Fortune 200 with a family feelCompany Culture that works hard, yet takes care of employeesOpportunity for accessing multiple career paths, ongoing development, with support from leaders and your teamIf this role sounds like a fit, please take the time to complete our super quick and easy application. We are excited and humbled that you are considering NAPA as hopefully your future employer. Next Steps:Please apply if you think this is a great fit for you and we will be in touch! If you decide that this role is not for you, please check out some of our other great careers by visiting jobs.genpt.com Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.See DescriptionPI238730628
Mechanic III, Field Service ($5k Sign On Bonus)
Stewart & Stevenson Power Products LLC, Middletown
Overview Responsible for traveling to a variety of customer locations to service On-highway vehicles for diagnosis and repair of internal and external engine components as well as fuel, cooling, exhaust, electrical and aftertreatment systems. Pay Rate Range as follows: Tech III - $40.00 - $50.00 per hour Sign-On Bonus: $5000 (for this position specifically, terms apply)Responsibilities Accurately trouble shoot and diagnose all problems on customer equipment and perform complex and/or major repairs as required. Proficient with diesel engine and electrical system operation, diagnosis, and repair. Will consider experience from any major OEM. Work with parts department to identify and order parts consistent with accurate diagnosis and complete necessary repairs. Minimize customer down-time by managing each phase of the repair safely and efficiently. Strong customer service skills Able to manage and maintain an independent work schedule while prioritizing emergency calls when necessary. Motivated and reliable with strong work ethic, cooperative team member Able to work independently in a safe and efficient manner Top pay rate offered for the following: Detroit engine repair/rebuild experience. Series 60 / DD heavy duty platform EPA07 - GHG21 aftertreatment system diagnosis MBE and 2-Cycle a plus Proficient with Diagnostic link, G2 Certification preferred. Cummins ISB, ISM, ISX, Cummins Insite experience Allison Transmission diagnostic and repair Qualifications The trait of being dependable and Ability to utilize the available time to organize and complete work within given. Ability to communicate clearly and concisely, both verbally and in writing. Ability to take care of the customers’ needs while following company procedures. Education/Experience: High School Diploma or GED along with three to seven years related experience OR technical degree or certification in a diesel engine program, along with two to five years of related experience. Full complement of basic hand tools, both standard and metric, including torque wrenches. Valid driver’s license with a clean driving record, CDL a plus Skills & Abilities: Basic computer navigation and utilization skills required. Ability to utilize laptop and portable diagnostic tools required. Experience with Adobe Acrobat and Microsoft Office applications (Outlook, Word, Excel) Working Conditions: Work at various jobsites, customers' place of business outside and/or in a shop environment.