Customer Service Salary in Miami, FL

REMOTE WORK FROM HOME!PART TIME & FULL TIMEFLEXIBLE SCHEDULEIf you can WORK FROM HOME, please let me know because we have a lot of openings. U can also work around your children as well (background noise is fine!) It’s what we do.We are looking for a well-organized entry-level accountant who will be in charge of monitoring and maintaining a variety of financial records. This position requires you to organize your balance sheets and accounts and prepare income and expenses reports.Our ideal candidate should be someone who has attention to detail and can work long hours. An entry-level accountant should have good proficiency in MS Office and know accounting competencies.Entry Level Accountant Duties & ResponsibilitiesBeing in charge of records of assets and liabilitiesPreparing reportsMaking balancing sheets and statements such as incomeReviewing income and expensesAssisting with all accounting-related dutiesResponsibly handling confidential informationStoring data on the computer and making sure everything is in orderEntry Level Accountant RequirementsHigh school diploma or GEDExceptional in written and verbal communicationGood organizational skills.Efficient numerical and analytical skills.Understanding of accounting and financial reporting competencies.Knowledge of MS Office and other computer software

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you "Dare to Grow" with us?Hourly Pay Range: $21.69 - $31.07YOUR ROLE Are you known for providing impeccable service? Are you passionate about managing transportation of goods and meeting the needs of high volume accounts? If so, we have an opportunity that would allow you to serve as liaison between sales, operations, and external customers. WHAT ARE YOU GOING TO DO? Communicate information to operations and sales personnel on shipments which require special handling. Advise customers, sales personnel and station management of the current status of all shipments. Respond promptly and professionally to customer requests for status of shipments, routings, "Paid-On-Delivery" charges or other inquiries. Coordinate with sales and customers to develop customer specific stand operating procedures. Follow-up on sales leads provided from daily shipment logs and quotes. Assist in customer service and the preparation of quotes. Perform other duties as assigned. WHAT ARE WE LOOKING FOR? Education and Experience: High School Diploma or GED; Less than one year related experience Skills: Basic proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing skills and/or data entry skills. Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements. Characteristics: Ability to read and interpret documents and write routine correspondence. Responds promptly and professionally to customer needs. Gathers and analyzes information skillfully. WHAT DO WE HAVE TO OFFER? With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.ABOUT TOMORROW We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career. CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment. CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities. Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [email protected]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar. Information provided is true and accurate. False statements or information will result in the application voided. Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage. Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan. Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan. 401(k) with company match. Flexible Paid Time Off programs including company paid holidays. Tuition reimbursement program.Nearest Major Market: San Francisco Nearest Secondary Market: Oakland

Come join one of Florida's fastest growing financial services companies.If you are motivated, hard-working and looking for a meaningful, long-term career, Amscot may have an opportunity for you. We look for individuals with retail, hospitality and/or customer service experience. If you possess a high school diploma or GED, basic math skills, and enjoy working with customers, Amscot could be the right match for you. If you are bilingual, we love that! Amscot promotes from within whenever possible, so there are numerous opportunities for growth, career development and leadership potential. Don't wait - Apply NOW!Benefits of AmscotAt Amscot, our associates earn significantly more than their counterparts at banks and credit unions. Competitive benefits packages, paid vacations and a 401K are just a few of the ways we work to improve the quality of life for our associates and their families. Rapid Career Advancement Health, Dental & Vision Insurance Company Paid Life Insurance Company Paid Short Term Disability Insurance Company Paid Long Term Disability Insurance Paid Holidays and Vacations 401(k) Matching Comprehensive Paid Training & MoreAmscot is an equal opportunity employer.recblid vd4esbh9s12ekuelxo474gu44po8hv

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you "Dare to Grow" with us?YOUR ROLE Are you known for providing impeccable service? Are you passionate about managing transportation of goods and meeting the needs of high volume accounts? If so, we have an opportunity that would allow you to work with clients to establish detailed profiles and procedures that best serve their export process.WHAT ARE YOU GOING TO DO? Oversee customer's freight through tracing and tracking. Maintain contact with the airlines, trucking companies and any agents that will be handling the freight to ensure shipper and consignees are aware of any problems. Ensure service completion and provide proof of delivery. Manage customer support by responding to and handling all daily customer service requests. Notify customers of any delays in shipping and dispatching points. Prepare and assist with quotes for customers. Perform various data management tasks - enter shipment data in system; prepare rates and invoice House Air Way Bills; run sales reports, maintain and file reports. Process pick-up requests and enter data in the system. WHAT ARE WE LOOKING FOR? Education and Experience: High School Diploma or GED; Two to three years related experience. Two to four years industry experience, preferred. Skills: Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing skills and/or data entry skills. Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements. Characteristics: Ability to read and interpret documents and write routine correspondence. Responds promptly and professionally to customer needs. Gathers and analyzes information skillfully. WHAT DO WE HAVE TO OFFER? With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.ABOUT TOMORROW We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career. CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment. CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities. Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [email protected]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar. Information provided is true and accurate. False statements or information will result in the application voided. Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage. Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan. Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan. 401(k) with company match. Flexible Paid Time Off programs including company paid holidays. Tuition reimbursement program.Nearest Major Market: Houston

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you "Dare to Grow" with us?YOUR ROLE Are you known for providing impeccable service? Are you passionate about managing transportation of goods and meeting the needs of high volume accounts? If so, we have an opportunity that would allow you to serve as liaison between sales, operations, and external customers. .WHAT ARE YOU GOING TO DO? Communicate information to operations and sales personnel on shipments which require special handling. Advise customers, sales personnel and station management of the current status of all shipments. Respond promptly and professionally to customer requests for status of shipments, routings, "Paid-On-Delivery" charges or other inquiries. Coordinate with sales and customers to develop customer specific stand operating procedures. Follow-up on sales leads provided from daily shipment logs and quotes. Assist in customer service and the preparation of quotes. Perform other duties as assigned. WHAT ARE WE LOOKING FOR? Education and Experience: High School Diploma or GED; Less than one year related experience Skills: Basic proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing skills and/or data entry skills. Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements. Characteristics: Ability to read and interpret documents and write routine correspondence. Responds promptly and professionally to customer needs. Gathers and analyzes information skillfully. WHAT DO WE HAVE TO OFFER? With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.ABOUT TOMORROW We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career. CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment. CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities. Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [email protected]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar. Information provided is true and accurate. False statements or information will result in the application voided. Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage. Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan. Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan. 401(k) with company match. Flexible Paid Time Off programs including company paid holidays. Tuition reimbursement program.Nearest Major Market: Detroit

Job InformationA Customer Service Representative will provide administrative sales and customer care support to a Distributor Network of 15-20, as the single point of contact for the Dealers commercial queries, requests, issues, claims etc. Good Customer Service aptitude is essential for this position as well as the ability to work cohesively in a team driven by process & performance improvement metrics. Primary Order Management experience on a comprehensive ERP system (e.g. ORACLE/SAP) also essential for this roleRole & ResponsibilityManage all Customers assigned in a courteous and professional manner, paying particular attention to urgency & responsiveness on all customer queries and issues. Implement best practice Customer Service in alignment with business requirements and Doosan standards.Contribute to the maintenance of key performance indicators and metrics. Agree and meet improvement targets. Escalate issues which impact and impede Customer Service performance and work towards solutions where possible.Ensure open order book is proactively managed, in terms of customer and business requirements. Manage the order fulfillment process, end-to-end in line with customer requirements and business policies. Manage/coordinate the response to all post-sales customer queries. Escalate issues and bottlenecks in the order fulfillment process where appropriate.Strive for continuous improvement of customer service performance/satisfaction. Action all Customer Orders, Quotes, Holds, Disputes etc in a timely manner and in line with agreed standards. Promote Customer awareness among other teams.Handle and resolve all customer queries, problems and complaints, escalating where necessary to ensure Customer receives a timely response.Establish and maintain excellent working relationships with the Field Sales teams to facilitate improved communication and customer service. Actively participate in Sales & Dealer Meetings to promote increased understanding of Doosan's Customer & MarketplaceLiase with all internal teams to promote improved order fulfilment and customer satisfaction, including, supply chain, credit, collections transport, sales, marketing etc. Support team members when required, and above all be responsive and flexible to changing customer & team demands.Job RequirementEducation & Qualification: Business Administration - Bachelor degree / Allow EquivalentExperience: < 5 yearsTravel Standard: < 10%Minimum of 2-4 years relevant experience in a process based multi-national, environment Experience in dealing with multi-location teamsFlexibility to travel across Latin America.Global Breadth: Multi-Site (> One Location)Cross-border sales administration experienceFluent in English + another modern Spanish languageDiploma/degree level educationExcellent computer skills - experience of an ERP systemExcellent communication skillsStrong Systems Experience (MS Office, Oracle 11i etc)Strong Process ExperienceAbility to handle multiple demands and adhere to deadlinesStrong attention to detail.Excellent written and oral communication skillsTime management and organizational skillsInterpersonal communication skillsAs a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more. Doosan Bobcat North America is home to world-renowned brands, including Bobcat® compact equipment, Doosan® portable power products, Ryan® and Steiner® grounds maintenance equipment and Geith® attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.Doosan is committed fostering an inclusive and a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701-476-4263. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.Beware of Fraudulent Job Offers and SolicitationsAny legitimate job offer will be preceded by an official selection process.

Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Office of Patient Experience has an exciting opportunity for a Full-Time Customer Service Representative (U) to work at the UHealth Campus. The Customer Service Representative (U) is responsible for providing the pivotal first impression and setting the tone for the patient, family, or visitor experience. This position is responsible for creating ID badges for all patients families, and visitors upon entering the UHealth hospital lobbies. Customer Service Representative (U) will provide directions as needed, assist with parking validations and assist with any needs of our patients, family, and visitors. Must be friendly, empathic, compassionate, knowledgeable, well-spoken, and continuously customer oriented.Greets patients/visitors upon arrival at building entrances.Enforces current visitor policy.Conducts initial screening utilizing an approved screening questionnaire.Directs patient/visitor appropriately based on screening responses.Understands, complies and enforces infection control procedures and regulations for visitors.Ensures adequate supplies are on hand.Works with site leaders to resolve unique situations and troubleshoot issues that may arise.Adheres to University and unit-level policies and procedures and safeguards University assets.Dependent on UHealth visitation policy, additional duties may be added as needed.Cover morning, mid, evening and weekend shifts as required.Assist patients and visitors with wayfinding.Retrieve wheelchairs as needed.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.CORE QUALIFICATIONS High School diploma or equivalentPrior Customer Service experience helpfulProficiency in English; multilingual skill is strongly preferred.Able to work in a fast-paced environment with a calm, professional, and empathic demeanor.Ability to multitask and utilize time-management skills.Provide the highest level of customer service and promote a welcoming environment.Excellent communication skills; speak clearly and maintain a positive tone and a helpful attitude.Ensures a clean, pleasant, and safe working environment.Maintains professional attire and demeanor to project confidence with patients, families, and visitors.Any appropriate combination of relevant education, experience and/or certifications may be considered.The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.Job Status:Full timeEmployee Type:StaffPay Grade:U2

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Facilities Operations Control Representative serves as a liaison to students, faculty, staff, and Facilities team members to receive reports of facilities-related matters on campus and use various communication methods and the University's work order management system to dispatch and schedule Facilities technicians to address identified issues.The more in-depth job duties and responsibilities of the Facilities Operations Control Representative include, but are not limited to:Operational & Customer Service Answer phone calls from students, faculty and staff and take appropriate action for each call. Monitor incoming work order requests (online SRO website, departmental email, Microsoft Teams) so to generate work orders through the University's work order management system and dispatching Facilities technicians to address requests. Assist in the communication of general maintenance, major repairs, and shutdowns in a timely, effective and efficient manner via various forms of communication, written and orally. Maintains consistent and effective communication to administration, management, and the field team on day-to-day operations, as well as responding to planned or unplanned issues, utility disruptions, or emergencies. Monitor alarm systems, such as energy, fire alarm, and lift stations, and ensure appropriate action is taken when alarm notifications are received so to mitigate interruptions to University operations and life-safety issues. Respond to urgent matters and involve mangers, mechanics, and contractors as needed. Performs quality assurance review or work orders to ensure accuracy in work order components (i.e. work order types, account numbers, comments, status, etc.) Resolve customer complaints or answer customers' questions regarding Facilities-related matters, including following-up on survey responses. Serves as a liaison to students, parents, faculty, and staff regarding Facilities-related matters and status of work orders. Works closely with University-approved contractors (i.e., Environmental Services, elevator maintenance contractor, etc.) to dispatch issues and follow-up on status as needed. Evaluate and assign proper Access Control levels to online requests for appropriate routing through approval process. Notify on-call leader and mechanics of after-hour emergencies and communicate timelines for incidents, corrective actions, and resolutions. Generate and send end of shift reports to inform Facilities team members of activities that transpired throughout the shift. Supports the creation of the on-call roster and the notification process. Distribute the on-call roster weekly via email and make changes to roster as needed. Prepare & distribute holiday schedules for Facilities Operations and coordinate appropriate levels of coverage for business continuity. Participates in departmental meetings and other University initiatives as requested. Serves as an integral member of the University's plan for disaster preparation and recovery.Position is essential personnel. Must be able to perform shift work, to respond to after hour's emergency call-in, and work in environments out of normal duties as needed. Other duties as assigned.Education:High School diploma or equivalentExperience:At least (1) year of experience in related fields such as: Administrative, Customer Service, Facilities Operations, etc.Must have proven emphasis on teamwork, cooperation, customer relations and leadership in problem solving.The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.Job Status:Full timeEmployee Type:StaffPay Grade:A4