Customer Service Salary in Maryland, USA

Center 3 (19075), United States of America, McLean, VirginiaManager, Technology Risk - Enterprise Services Risk Office - ES RiskWe are hiring! As the risk team for Enterprise Product & Experience, the Enterprise Services Business Risk Office is on the cutting edge of risk management and provides support for new and emerging technologies as well as critical business strategies. Capital One has taken a bold journey to build a technology company, while operating in a complex, highly regulated business.As a Technology Risk Guide supporting the Enterprise Consumer Product Tech and Consumer Identity Tech organizations, you will apply your Tech and Cyber risk management skills and analytical skills to some of our highest profile Risk Management projects. Tech Risk Guides are thought leaders and collaborators across Technology, Product, Divisional CIO, and Cyber Security teams, partnering with them to develop and support best-in-class industry risk solutions in a manner that supports innovation and protects our customers, shareholders and associates. Your contributions will drive organizational change through risk identification, measurement, analysis and reporting in order to better manage the company's Tech and Cyber risks in an open and collaborative environment.Technology Risk Guide Managers are experienced and progressive individuals that operate within a highly collaborative team environment to deliver value-added risk management services to our business partners. You will have a high level of exposure across lines of business and have the opportunity to work with technology and product leaders to create and implement innovative solutions to identify and mitigate potential risks to the Company. The successful candidate should have demonstrated experience:Understanding technology functions and organizations, applying strong analytics, planning, strategic thinking, organizational, and communication skillsApplying technology and cyber risk fundamentals to develop and manage ongoing routines for program managementBuilding relationships with business and risk partners with varying levels of pre-existing risk management experienceManaging multiple tasks independently to meet deadlinesCommunicating complex ideas concisely and convincingly, adjusting communication to the audience, and confidently presenting to executive leadershipCollaborating with and seeking insights from others while valuing diverse perspectivesIn this role, you will:Partner with Enterprise Product & Experience product and technology teams and leverage a trusted advisor model to support business initiatives, issue management, process improvement, control testing and related risk assessment activitiesDevelop a deep understanding of technology and business strategies, products, services, and associated risk profile and risk indicators to understand the impact of technology risk on critical business processesFacilitate ongoing risk management within the context of standard programs including Risk & Control Self-Assessments, Process-Level Assessments, technology and cyber exceptions, and targeted risk assessments for material technology and cyber changesDevelop and deliver executive-level risk updates and support reporting for technology risk metricsPerform risk analyses, deep dive investigations, and other assessments initiatives to dimension and manage risk posture and strengthen the overall effectiveness of controls within the environmentDesign and support internal risk and control governance processesIdentify and implement continual tech risk program enhancements based on industry standards and best practices in alignment with Capital One's strategic risk directionBasic Qualifications: High School Diploma or GEDAt least 3 years of tech and cyber risk management experienceAt least 2 years of project management experienceCISA, CRISC, CISSP, CISM or other industry risk professional certificationPreferred Qualifications:5+ years leading cross functional technology risk management projects in a public cloud based environment2+ years of experience in a leadership capacity on cross-functional teams3+ years of experience managing risks, governance, and controls for technology, digital products, and solutions3+ years of experience applying risk management frameworks and developing associated reporting and metricsAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $163,300 - $186,400 for Manager, Cyber Risk & AnalysisCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Center 3 (19075), United States of America, McLean, VirginiaManager, Technology Risk - Enterprise Services Risk Office - ES RiskWe are hiring! As the risk team for Enterprise Product & Experience, the Enterprise Services Business Risk Office is on the cutting edge of risk management and provides support for new and emerging technologies as well as critical business strategies. Capital One has taken a bold journey to build a technology company, while operating in a complex, highly regulated business.As a Technology Risk Guide supporting the Enterprise Consumer Product Tech and Consumer Identity Tech organizations, you will apply your Tech and Cyber risk management skills and analytical skills to some of our highest profile Risk Management projects. Tech Risk Guides are thought leaders and collaborators across Technology, Product, Divisional CIO, and Cyber Security teams, partnering with them to develop and support best-in-class industry risk solutions in a manner that supports innovation and protects our customers, shareholders and associates. Your contributions will drive organizational change through risk identification, measurement, analysis and reporting in order to better manage the company's Tech and Cyber risks in an open and collaborative environment.Technology Risk Guide Managers are experienced and progressive individuals that operate within a highly collaborative team environment to deliver value-added risk management services to our business partners. You will have a high level of exposure across lines of business and have the opportunity to work with technology and product leaders to create and implement innovative solutions to identify and mitigate potential risks to the Company. The successful candidate should have demonstrated experience:Understanding technology functions and organizations, applying strong analytics, planning, strategic thinking, organizational, and communication skillsApplying technology and cyber risk fundamentals to develop and manage ongoing routines for program managementBuilding relationships with business and risk partners with varying levels of pre-existing risk management experienceManaging multiple tasks independently to meet deadlinesCommunicating complex ideas concisely and convincingly, adjusting communication to the audience, and confidently presenting to executive leadershipCollaborating with and seeking insights from others while valuing diverse perspectivesIn this role, you will:Partner with Enterprise Product & Experience product and technology teams and leverage a trusted advisor model to support business initiatives, issue management, process improvement, control testing and related risk assessment activitiesDevelop a deep understanding of technology and business strategies, products, services, and associated risk profile and risk indicators to understand the impact of technology risk on critical business processesFacilitate ongoing risk management within the context of standard programs including Risk & Control Self-Assessments, Process-Level Assessments, technology and cyber exceptions, and targeted risk assessments for material technology and cyber changesDevelop and deliver executive-level risk updates and support reporting for technology risk metricsPerform risk analyses, deep dive investigations, and other assessments initiatives to dimension and manage risk posture and strengthen the overall effectiveness of controls within the environmentDesign and support internal risk and control governance processesIdentify and implement continual tech risk program enhancements based on industry standards and best practices in alignment with Capital One's strategic risk directionBasic Qualifications: High School Diploma or GEDAt least 3 years of tech and cyber risk management experienceAt least 2 years of project management experienceCISA, CRISC, CISSP, CISM or other industry risk professional certificationPreferred Qualifications:5+ years leading cross functional technology risk management projects in a public cloud based environment2+ years of experience in a leadership capacity on cross-functional teams3+ years of experience managing risks, governance, and controls for technology, digital products, and solutions3+ years of experience applying risk management frameworks and developing associated reporting and metricsAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $163,300 - $186,400 for Manager, Cyber Risk & AnalysisCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Center 3 (19075), United States of America, McLean, VirginiaEPX Risk Leader - Enterprise Services Risk Office (ES Risk)We are hiring! The Enterprise Services Business Risk Office provides risk management support to several lines of business including: Tech, Enterprise Product & Experience, Brand, Enterprise Supplier Management, Capital One Ventures, External Affairs, and Capital One Software (C1S). As the risk team for Enterprise Product and Experience (EPX), we are on the cutting edge of risk management and provide support for new and emerging technologies as well as critical business strategies. Capital One has taken a bold journey to build a technology company, while operating in a complex, highly regulated business. This role supports Capital One Enterprise Product andExperience (EPX). This group is responsible for some of Capital One's most impactful and strategic work including the Capital One mobile app, enterprise identity services, all our associate tools (eg slack, zoom, etc) and much more. The team is always thinking about game changing products and experiences to benefit the company, and as their risk partner- you are a central player in all the excitement. As a Senior Manager Risk Guide Leader supporting EPX, you will partner with colleagues across product, design, tech and other risk teams to deliver results that have a direct impact on internal and external customer experience and implement risk solutions to ensure Capital One's continued stability and success. Responsibilities require partnering with a broad set of leaders and stakeholders to identify existing and potential emerging risks in an open, collaborative environment where new ideas and solutions are both welcomed and rewarded.The successful candidate will have knowledge of process management strategies, risk methodologies and ability to build relationships with business and risk partners. The ability to think from a 'customer back' perspective is also critical. Leaders in risk management at Capital One are highly motivated professionals with excellent organizational, leadership and communication skills. They have a high level of exposure across lines of business and the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate potential risks to Capital One. Responsibilities:Partner with EPX and leverage a trusted advisor model to support business initiatives, issue management, process improvement, control testing and related risk assessment activitiesDevelop a deep understanding of business strategies, products, services, and risk profileImplement process improvements: process certification framework, process hierarchy change management, change control, and risk reportingOversee, review and manage Enterprise process hierarchy (L1/L2 processes)Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks and regulatory focus areasConsult on Risks across the first line of defense business partners providing advice and guidance as neededParticipate in processes criticality assessments and process level assessmentsManage multiple tasks independently to meet deadlinesCommunicate complex ideas concisely and convincingly, adjust communication to the audience and comfortable with presenting to executive leadership.Collaborative, values diverse perspectives and seeks insights from others. Brings energy to the group and rallies them around a common goal.Basic Qualifications: High school diploma or equivalentAt least 3 years of experience in Risk ManagementAt least 3 years of experience supporting internal business clientsAt least 3 years of experience in project, process, or program managementPreferred Qualifications:Bachelor's Degree or military experience5+ years experience in Risk Management5+ years of experience in Change or Process ManagementRisk Certifications (CRCM, CAMS, CIPP, ABA Risk Management Certification)Business Process Management certification, Lean or Green Belt CertificationStrong communication skills with various stakeholders with proven ability to drive results?At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $199,100 - $227,200 for Sr. Manager, Cyber Risk & AnalysisCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Center 3 (19075), United States of America, McLean, VirginiaEPX Risk Leader - Enterprise Services Risk Office (ES Risk)We are hiring! The Enterprise Services Business Risk Office provides risk management support to several lines of business including: Tech, Enterprise Product & Experience, Brand, Enterprise Supplier Management, Capital One Ventures, External Affairs, and Capital One Software (C1S). As the risk team for Enterprise Product and Experience (EPX), we are on the cutting edge of risk management and provide support for new and emerging technologies as well as critical business strategies. Capital One has taken a bold journey to build a technology company, while operating in a complex, highly regulated business. This role supports Capital One Enterprise Product andExperience (EPX). This group is responsible for some of Capital One's most impactful and strategic work including the Capital One mobile app, enterprise identity services, all our associate tools (eg slack, zoom, etc) and much more. The team is always thinking about game changing products and experiences to benefit the company, and as their risk partner- you are a central player in all the excitement. As a Senior Manager Risk Guide Leader supporting EPX, you will partner with colleagues across product, design, tech and other risk teams to deliver results that have a direct impact on internal and external customer experience and implement risk solutions to ensure Capital One's continued stability and success. Responsibilities require partnering with a broad set of leaders and stakeholders to identify existing and potential emerging risks in an open, collaborative environment where new ideas and solutions are both welcomed and rewarded.The successful candidate will have knowledge of process management strategies, risk methodologies and ability to build relationships with business and risk partners. The ability to think from a 'customer back' perspective is also critical. Leaders in risk management at Capital One are highly motivated professionals with excellent organizational, leadership and communication skills. They have a high level of exposure across lines of business and the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate potential risks to Capital One. Responsibilities:Partner with EPX and leverage a trusted advisor model to support business initiatives, issue management, process improvement, control testing and related risk assessment activitiesDevelop a deep understanding of business strategies, products, services, and risk profileImplement process improvements: process certification framework, process hierarchy change management, change control, and risk reportingOversee, review and manage Enterprise process hierarchy (L1/L2 processes)Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks and regulatory focus areasConsult on Risks across the first line of defense business partners providing advice and guidance as neededParticipate in processes criticality assessments and process level assessmentsManage multiple tasks independently to meet deadlinesCommunicate complex ideas concisely and convincingly, adjust communication to the audience and comfortable with presenting to executive leadership.Collaborative, values diverse perspectives and seeks insights from others. Brings energy to the group and rallies them around a common goal.Basic Qualifications: High school diploma or equivalentAt least 3 years of experience in Risk ManagementAt least 3 years of experience supporting internal business clientsAt least 3 years of experience in project, process, or program managementPreferred Qualifications:Bachelor's Degree or military experience5+ years experience in Risk Management5+ years of experience in Change or Process ManagementRisk Certifications (CRCM, CAMS, CIPP, ABA Risk Management Certification)Business Process Management certification, Lean or Green Belt CertificationStrong communication skills with various stakeholders with proven ability to drive results?At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $199,100 - $227,200 for Sr. Manager, Cyber Risk & AnalysisCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

$1000 Signing Bonus! Are you open to working in the fast paced, evolving world of telecommunications with a passion for technology and delivering excellence? The Service Technician position in Hagerstown, MD offers competitive pay, with additional compensation for on call work, and raises for tier progressions every six months. The company provides you with a vehicle, tools, and personal protective equipment. If you are looking for a place to learn new skills and grow with a team that values your talents every day , then Antietam Broadband is the place for you! Job Type: Full-time, Shift is Sunday - Thursday Rate: $20.00-$25.00/hour Location: Hagerstown, MD Primary Responsibilities Include: Install, disconnect, upgrade, downgrade, make changes, troubleshoot and repair customer provided services at residential and commercial locations  Maintain broadband system by testing to locate trouble, opening cable to replace or repair defective sections and closing or sealing cable  Splices cable to protector devices and central office main distribution frame and splices drop cable to the central office cable system  Educate customers in the services being provided and the proper use of equipment, propose solutions, and describes advantages of and sells additional services  Perform other duties as assigned  A successful Service Technician has: High school diploma or GED equivalent Valid and clean driver's license Able to properly operate small hand tools, power tools, and test equipment  Able to work independently and plan to complete projects  Able to differentiate between different sizes and colors of wires/cables  Lift and carry up to 75 pounds Knowledge and experience working with electronics, DC power, and fiber optic equipment  1-2 years of CATV or other relevant technical/electronic experience preferred Walk over all types of terrain in all kinds of weather while carrying tools and equipment including ladders   Kneeling, crouching, crawling, twisting, pulling, bending, pushing, reaching above head Exposure to dust, dirt, noise, insects On-call schedules every 3 weeks  Work schedules may adjust based on business need  When you join Antietam Broadband.... You'll be joining a company that is committed to sustained growth. We offer you a full range of benefits, including group health & dental insurance, 401(k) program with company match, generous PTO program, a company wellness program, employer paid short and long term disability, and more! We are a great place to work because we are committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential.  We will innovate, partner, experiment and create a better future together. Our mission is to pass on to the next generations of customers, employees, communities, and owners an organization that is even stronger and better than what it is today. Schurz Communications and its subsidiaries strategic objectives:  We will attract, invest in, communicate with, and retain top talent.  We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.  We will innovate, partner, experiment and create a better future together.  We strive to continuously improve operating performance to ensure sustained growth. See job description

Marsh McLennan Agency Customer Service Associate, Private Client Services Our not-so-secret sauce.Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 9,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Customer Service Associate at Marsh McLennan Agency (MMA).MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).A day in the life. As our Customer Service Associate on the Private Client Services team, you will be committed to prompt, courteous, knowledgeable service to clients and colleagues. You will work closely with the team providing support, which includes processing policy changes, preparing evidence of insurance, policy audits, etc.; all while maintaining the highest level of accuracy. Our future colleague.We'd love to meet you if your professional track record includes these skills:High school diploma required.Two (2) years Customer Service experienceLegal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the futureThese additional qualifications are a plus, but not required to apply:Associates or Bachelors degree preferredTwo (2) years Personal Lines Insurance/High Net Worth Client experienceProperty & Casualty license (or ability to obtain within 90 days).Experience working with EPIC, Sagitta, and ImageRightWe know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.Valuable benefits.We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.Some benefits included in this role are:Generous time off, including personal and volunteeringTuition reimbursement and professional development opportunitiesCharitable contribution match programsStock purchase opportunitiesTo learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3QpcjmwFollow us on social media to meet our colleagues and see what makes us tick:https://www.instagram.com/lifeatmma/https://www.facebook.com/LifeatMMAhttps://twitter.com/LifeatMMAhttps://www.linkedin.com/company/marsh-mclennan-agency/Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.Marsh McLennan and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.#MMAMID #LI-Office #MMABI

It's fun to work at a company where people truly believe in what they are doing!Job Description:A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptionist services. This is a PT position scheduled for 25 hours per week.Essential Job ResponsibilitiesMail Services includes metering, sorting, and distributing mail and accountable packages per scheduleCopy Services includes accurately producing copy, print and scan projects per written instructionsReception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional mannerHospitality Services includes coordinator and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenanceFacilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.Qualifications & RequirementsHigh School Diploma or GEDMinimum of 1 year work experience in a customer services fieldAbility to multitask with attention to detailAbility to resolve issues with professionalism and tactAbility to lift or move 40 lbs. or greaterAbility to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.Ability to walk, bend, kneel, stand or sit for an extended period of timeIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

As the Services Experience Supervisor, you’ll be responsible for the operations and customer experience related to Geek Squad services for both electronic devices (computer and mobile phone repair) and AutoTech (car installations). You will support between one and three stores in a micro-market. In partnership with their General Manager and Services Experience Manager, you’ll identify opportunities, implement plans and drive priorities to provide best-in-class employee and customer experiences.What you’ll doEnsure employees are deployed to efficiently to deliver great customer experiencesProvide work direction, ongoing training, career development and performance management to your employeesManage key metrics and results, including customer satisfaction, turn time, productivity and revenue metrics. Identify opportunities to improve performancePerform in-store leadership duties as needed, including opening, closing, cash management and manager on duty tasksBasic qualifications1 year of leadership or supervisory experience1 year of experience in services, customer service or related fieldPreferred qualifications1 year of retail experiencePrevious P&L ownership including expense/labor management forecastingExperience driving key business performance indicators such as revenue and operating income)Experience analyzing business resultsInventory control, technology repair and/or distribution experienceWhat’s in it for youWe’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include:Competitive payGenerous employee discountFinancial savings and retirement resourcesSupport for your physical and mental well-beingAbout usAs part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Job Title: Plumber IIIReports To: Plumbing Manager or General Manager Status: Full-time, Regular positionCategory: Technician Location Name: CroppMetcalfeLocation Address: 5301 Holland Dr, Beltsville, MD 20705Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Service Experts Company Perks and Benefits for YOUTop Pay for Top Performers, including incentive and bonus opportunities (depending on the position)Our Top Technicians earn over $90,000Generous PTO provided20 paid days off within your first year of employment (vacation, personal holidays, & national holidays)25 paid days off after your 2nd year of employmentNo layoffs during "Slow Season" - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-roundReady to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programsWe provided wellness program options for free employee medicalCompany-provided smart phone, tablet, uniform plan, and tool replacement programWe'll make you better at what you do with our internal Training AcademyBest-in-class 401(k) Retirement Savings Plan with attractive company matching contributionsCompany-paid employee Life Insurance with options for YOU and your Family!Short-term and Long-term disability insurance options that will protect you and your family if you are unable to workSupplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!Job Summary: We are currently seeking a highly skilled and experienced Plumber III to join our Service Experts HVAC and Plumbing team in a leadership role. As a Plumber III, you will be responsible for overseeing complex plumbing projects, providing technical expertise, and ensuring compliance with plumbing codes and regulations. The ideal candidate should possess extensive knowledge and experience in all aspects of plumbing, excellent problem-solving abilities, and strong leadership skills.Responsibilities:Lead and manage plumbing projects of varying complexity, including new installations, renovations, repairs, and maintenance of plumbing systems.Interpret and analyze blueprints, technical drawings, and specifications to plan plumbing system layouts and installations.Ensure compliance with plumbing codes, regulations, and safety standards at all times.Estimate materials, equipment, and labor costs for plumbing projects.Collaborate with clients, contractors, and team members to discuss project requirements, timelines, and progress.Supervise and provide guidance to plumbing teams, including junior plumbers, apprentices, and helpers.Conduct inspections and perform diagnostics on plumbing systems to identify complex issues or defects.Develop and implement effective solutions for troubleshooting plumbing problems.Install, repair, and maintain plumbing systems, including pipes, fixtures, drains, and water heaters.Cut, thread, and bend pipes using advanced tools and techniques.Weld, solder, or join pipes using approved methods.Clean up job sites and ensure proper disposal of waste materials.Coordinate with suppliers to procure high-quality plumbing materials and equipment.Keep detailed records of work performed, materials used, and project progress.Train and mentor plumbing teams, ensuring their professional growth and development.Stay updated with industry trends, advancements, and changes in plumbing codes and regulations.Provide technical support and expertise to colleagues, clients, and contractors.Ensure the completion of projects within budget and on schedule.Health & Safety Roles & Responsibilities:Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately Corrects substandard acts or conditions within area of control Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s) Never removes or renders ineffective any safety guards, devices, or clothing prescribed to be in place or worn Complies with the general rules as prescribed by company program(s) procedure(s) Operates devises or equipment as prescribed by company program(s) or procedure(s) Participates in any safety initiatives, teams, or committees Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents Requirements:High school diploma or equivalent.Proven experience as a Plumber II or Master Plumber, with 10+ years of work experience in the industry.Comprehensive knowledge of plumbing codes, regulations, and best practices.Expertise in interpreting and analyzing complex blueprints and technical drawings.Strong understanding of plumbing systems, materials, and advanced plumbing techniques.Exceptional problem-solving and troubleshooting abilities.Excellent communication, leadership, and organizational skills.Ability to lead and manage plumbing teams effectively.Physical stamina and the ability to lift heavy objects.Valid driver's license.Working Conditions:This position may involve physical labor and working in confined spaces or at heights.Work may be performed indoors or outdoors, depending on the project.Exposure to various weather conditions, including heat, cold, and humidity.May be required to work in hazardous environments or with potentially dangerous materials.Availability to work evenings, weekends, and on-call shifts as needed.

Position Title Servicing Customer Advocate I (Customer Service Representative)LocationJob Summary The Customer Advocate (CA) serves as the first point of contact for our customers. In this role, the CA will be responsible for supporting inbound contacts from current and prospective mortgage customers. Through these engagements, the CA will create detailed documentation to ensure inquiries are resolved in an accurate and satisfactory manner.In this role, you will expand on your current skill-set, mastering soft-skills and becoming an expert with our Primary and Advanced call-types. From there, successful CAs will have the opportunity to transition to a Senior Customer Advocate who specializes in supporting complex customer interactions.17.00 - 21.25 - 25.50Hours of Operation:11:00 AM EST to 8:00 PM EST Mon-Friday7:30 AM EST to 4:00 PM EST - Rotating Saturdays. If you work on a Saturday, you will have a day off the following week.Job Responsibilities:Customer Service:Handle a large volume of inbound customer contacts, building positive relationships while supporting and promoting the overall financial health of our current and prospective customersBe an advocate for our customers, supporting all requests for research, documentation and coordinating positive outcomes by partnering with internal business groupsMeet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and qualityDrive results and engage applicable partners on trending customer issues through internal communication tools.Follow and implement internal announcements, trainings, products, services, systems, policies & procedures, and governmental regulations impacting the mortgage industryHave flexibility in supporting business needs with the availability to provide additional hours and varying shifts including evenings, holidays and weekendsJOB REQUIREMENTS Required Qualifications:High School Degree or Equivalent required; some college coursework or degree preferred2+ years of contact center experienceA passion for customer service with excellent communication and program solving skillsStrong technical knowledge and adapt in navigating multiple programs and applications simultaneouslyIntermediate knowledge of MS Office SuiteA proven track record of thriving in a fast-paced customer facing environmentPreferred Qualifications:Financial Services experienceSalesforce or comparable CRM experienceExpertise with MS Office SuiteExpertise with MSP Black Knight or comparable mortgage applicationsWorking proficiency in the Spanish languageA proven track record of exceeding performance metrics within a contact center environment